Slides
Page 1
Nick Hawkins Managing Director and Chief Executive Officer For personal use only
Page 2
FY25 summary Disciplined execution of strategy 2 Supported customers & communities $10.2bn claims paid Customer experience1 +45 Australia +55 NZ invested in community initiatives $8.8m most trusted insurance brand 2 #1 FY24 $898m$1,359m NPAT $17,106m GWP FY24 $16,400m $1,743m Insurance profit FY24 $1,438m Strong financial outcomes >5m Customer policies on Retail Enterprise Platform New strategic alliances3 RACQ and RAC new members 3m additional GWP $3bn Growth momentum Efficient capital platform Organic funding of growth opportunities Strong capital position 1 Customer experience is measured by transactional net promoter score (tNPS). tNPS provides a measure of customer experience across IAG’s key brands (excluding partner brands) that correlates to complaints, attrition, and gross written premium. 2 Roy Morgan Trusted Brand Awards for 2024 3 Acquisition of RAC Insurance is subject to satisfaction of all requirements and conditions (including regulatory approvals) and completion of the transaction. 23 October 2025 | Annual General MeetingIAG For personal use only
Page 3
Shareholder outcomes FY25 We aspire to deliver sustainable top quartile total shareholder returns 3 31.0cps Full year dividend (up 14.8% on FY24 full year dividend) 551,355 Shareholders at 30 June 2025 19.4% Return on equity (up from 13.5% in FY24) 30.7% Total shareholder return (29.4% in FY24) Strong capital position at 30 June $3,939m Common Equity Tier 1 (CET1) capital $6,510m Total regulatory capital 23 October 2025 | Annual General MeetingIAG For personal use only
Page 4
IAG Customer outcomes FY25 Helping customers manage risk and recover from adversity 423 October 2025 | Annual General Meeting 6.3m Direct customers in Australia and New Zealand at 30 June 2025 $10.2bn Claims paid in FY25 98% settlement rate for Australian retail customers Customer experience1 AU:+45.1 NZ:+54.5 (AU: +46.8 in FY24) (NZ: +50.0 in FY24) Retail Enterprise Platform • Supports four direct brands and 23 partner brands • Over 6m personal assets insured NRMA Insurance • 100th anniversary, May 2025 • Repositioned as a Help Company 1 Customer experience is measured by transactional net promoter score (tNPS). tNPS provides a measure of customer experience across IAG’s key brands (excluding partner brands) that correlates to complaints, attrition, and gross written premium. Pricing benefits for risk reduction • Bushfire Resilience App • ROLLiN’ Safe’n Sure App CGU and WFI • Commercial Enterprise Platform • Underwriting Workbench – Commercial Property • CGU Padlock on PolicyPlace Enhanced preparation and response for severe weather claims • Major Event Command Centre (Hurstville) • Reduced claims handling times and improved communication • Better identification and support for vulnerable customers New Zealand • Expanded AMI MotorHub and AMI HomeHub networks • Continued NZI Electrical Inspectors program • Exclusive partnership with Ag Guard for rural underwriting For personal use only
Page 5
IAG People outcomes FY25 Our people help bring our purpose to life and deliver our strategy 523 October 2025 | Annual General Meeting • Build a high-performing workplace • Develop future-ready skills People strategy refreshed • Amplify the human in digital • Inspire sustainable action Gender Representation Target of 40–60% at each level of senior management (CEO and three levels below) Aboriginal and Torres Strait Islander employment Key focus on career development and employee retention Indigenous Engagement Strategy Supporting Aboriginal and Torres Strait Islander people of Australia and Māori of Aotearoa New Zealand IAG Academy Over 57,000 courses completed since 2021 establishment 73% Engagement score (up from 72% in FY24) 0.82 Rolling lost time injury frequency rate (improved from 1.4 in FY24) Silver Australian Workplace Equality Index outcome (improvement from Bronze in FY24) First Access and Inclusion Plan Group Diversity, Equity and Inclusion Strategy launched For personal use only
Page 6
IAG Community outcomes FY25 We help build more resilient communities 623 October 2025 | Annual General Meeting Help Nation program partners • Australian Red Cross • Lifeline Australia • NSW Rural Fire Service • South Australian State Emergency Service • Resilient Building Council WFI Insurance support for rural initiatives • Farm Safe Australia Safer Farms report • Rural Aid donation • Great Australian Charity Drive • AgCarE partnership New Zealand Community support • AMI partnership with Habitat for Humanity • Auckland Pride Month • Te Matatini o Te Kāhui Maunga 2025 • NZI Driver Reviver and Truckie Rest Zones Community focused support in Australia • Community cricket clubs • Adelaide Fringe partnership • McGrath Foundation • Surfing Australia • Adelaide Oval $8.8m Invested in community initiatives $0.9m Spent with Indigenous suppliers 5,220 People reached through Australian Red Cross EmergencyRedi workshops (up to 30 June 2025) 5.3m People reached by the NRMA Insurance Wild Weather Tracker GIVIT Partnership with NRMA Insurance and RACV Financial Inclusion Action Plan Updated and now at Build level NRMA Insurance Help Package $500,000 Partnership with GIVIT and Lifeline Australia to support communities affected by Tropical Cyclone Alfred For personal use only
Page 7
IAG Environment outcomes Managing our environmental impacts by reducing our footprint and improving energy and waste efficiency 723 October 2025 | Annual General Meeting EV Industry Research • Changing Gears: The Road Ahead for Electric Vehicle Adoption in Australia4 • Changing Gears: The Future of Battery Safety, Sustainability and Electrical Vehicle Repairs4 • Battery Research Project: Safe use and storage of lithium-ion batteries Sustainability Faculty • New addition to IAG Academy • Building a shared understanding of sustainability • Empowering our people to integrate sustainability into everyday decision making Renewable Energy target achieved1 of tool of trade vehicles transitioned to low-emissions or EV2 Scope 1 and 2 emissions reduction3 (compared to a FY24 baseline) 100% 63% 38% 1 This target uses market contractual instruments. The 2025 result was achieved in the fourth quarter. 2 Tool of trade vehicles exclude salary sacrifice vehicles. Low emissions vehicles include hybrid and battery-electric vehicles. 3 Scope 1 GHG emissions are direct emissions from our owned and controlled sources. Scope 2 GHG emissions are indirect emissions from the generation of purchased energy. This result uses a Scope 2 market-based approach. 4 In partnership with Ipsos. For personal use only
Page 8
IAG FY26 guidance including the impact of the RACQI acquisition 823 October 2025 | Annual General Meeting GWP growth This reflects premium increases that cover moderating claims inflation combined with direct customer and volume growth. Approximately 10% Reported insurance profit broadly equates to a reported insurance margin of 14.0% to 16.0%, assuming: $1,550m to $1,750m • FY26 natural peril allowance of $1,470 million; • no material prior period reserve releases or strengthening; and • no material movement in macro- economic conditions including foreign exchange rates or investment markets. reported insurance margin and reported ROE on a ‘through the cycle’ basis. IAG’s FY26 guidance aligns to the targets to deliver a 15% For personal use only
Page 9
IAG IAG supporting ~10m customers with leading brands across Australia & New Zealand Annual GWP of ~$21bn 923 October 2025 | Annual General Meeting Strong shareholder returns Stable margin with low volatility | Capital efficiency/allocation improving ROE | Organic capital generation to fund growth Retail ~$14.5bn Organic and inorganic growth enabled by Retail Enterprise Platform Direct Partner Australia New Zealand Australia New Zealand Building connected customers (NRMA Road & Motoring Services, MotorServe, AMI HomeHub, AMI Motor Hub etc) Providing leading insurance products into partner ecosystems Intermediated ~$6.5bn Efficiency improvement accelerated by Commercial Enterprise Platform Australia New Zealand For personal use only
Page 10
IAG 23 October 2025 | Annual General Meeting 2. Re-election & Election of Directors 2(a) Re-election of Tom Pockett 1,293,466,239 95.67% 52,981,534 3.92% 5,492,153 0.41% 2(b) Re-election of Helen Nugent 1,293,130,935 95.65% 53,371,605 3.94% 5,496,956 0.41% 2(c) Re-election of Scott Pickering 1,336,310,825 98.85% 10,074,851 0.74% 5,531,163 0.41% 2(d) Re-election of George Savvides 1,315,275,708 97.29% 31,024,180 2.30% 5,534,796 0.41% 2(e) Election of JoAnne Stephenson 1,153,025,513 85.30% 193,161,138 14.29% 5,585,480 0.41% 3. Adoption of Remuneration Report 1,307,843,657 97.01% 34,766,620 2.58% 5,549,914 0.41% 4. Allocation of rights to Nick Hawkins, Managing Director and Chief Executive Officer 1,322,803,434 98.11% 20,187,895 1.49% 5,442,078 0.40% 5. Increase to Independent Non-Executive Director Fee Pool 998,648,382 73.89% 347,414,350 25.70% 5,512,827 0.41% For Against Open Number of votes % of votes Number of votes % of votes Number of votes % of votes Direct and proxy votes Preliminary voting results – 2025 AGM resolutions For personal use only