Thank you for standing by, and welcome to the LiveTiles third quarter fiscal year 2022 results call. All participants are in a listen-only mode. There will be a presentation followed by a question and answer session. If you wish to ask a question, you will need to press the star key followed by the number one on your telephone keypad. I would now like to hand the conference over to Mr. Karl Redenbach, CEO and founder. Please go ahead. Thank you, and good morning, everybody. I'm calling here from Melbourne. I'm joined in the same room here with Jarrod Magee, our CFO, who you'll hear from shortly. What we'll be doing today is just going through the highlights of the quarterly cash flow report, and then we'll go into some questions and answers. Firstly, I'm excited to announce that we included a new business in our group, The Human Link, which I'll talk a little bit about later on. We think this is really on the path to our strategic goals, which is becoming the global leader and the world leader in employee experience. For those that don't know what LiveTiles is and what we do, we are a Software as a Service platform. We work with over 1,100 customers globally. We have customers in the U.S. and Europe and Asia- Pacific region. Some of the largest companies on Earth use our software to communicate, collaborate, and manage frontline workers with our Reach app, which is an employee app, and our desktop app, which really brings together all of those different systems you've got in your workplace. It's been a challenging few years in the past, and we think that as we see companies get back to work, and more importantly, when IT systems and teams are getting back to their projects, that we'll see our platform continue to evolve and be adopted across the global workforce. At a very sort of quick snapshot, we had an increase 14% higher than previous corresponding period on our cash receipts this quarter, Q3 that is. You know, we're still set up in a very strong runway with our cash position. Probably one of the biggest things we did in the quarter is actually continue to focus on how do we improve our operating efficiencies. In fact, if we look at our sort of operating cash flow over the last 12 months, there is 68% improvement in that. Really, we're continuing to focus on how do we get our business in a position where we continue to scale it, particularly as what we see as the normal buying patterns resume. It was the first quarter that I've traveled out into Europe and U.S. over the last few months, which is great. It's important that we're starting to see our teams and really get both product and engineering, that traction going where the product needs to go and all of the continual developments we're making with our customers and with our teams that are working on our product. Also make sure that our sales and marketing efforts are really efficient and that we can sell on scale and continue to grow the business. A couple of, I suppose, as I mentioned at the sort of top of the call, one of the most exciting developments is the Human Link team, which is an organization headquartered out of Perth, Australia. They have some very large customers like BHP and Commonwealth Bank that are part of their stable. They are really the leaders and pioneered this space of employee experience, and particularly things like leadership, wellness, engagement stuff. They've worked, as I said, with these very large companies to build what we see are people programs. We're integrating our product suite with those programs to help accelerate our employee experience offerings. Not only have they got these programs, but most importantly, they have some really detailed employee experience. That means that we're able to leverage that to continue to grow our business and our team and focus on those strategic goals. That was announced in the quarter. You'll hear more about that as we go. We are working on a number of programs and products that we'll be taking to market, which is really exciting. Most importantly, we are sort of focused on how do we continue to expand out and broaden across our many pillars of employee experience, how we continue to grow that space. We do also mention that we're taking some costs essentially out of the business in relation to particularly our development team, where we're focused on looking at lower cost jurisdictions. For example, Portugal, where we acquire a stake in BindTuning. We see this as a huge opportunity to not only get some new talent into the team, but do it in a really cost-efficient way. That's something we've worked very hard in quarter with the development teams and our product roadmaps to make sure that we're operating as efficiently as we can from a development perspective. The other side of it is working on our marketing. Really this is all about how do we continue to get speed to market, get scale, and do it in a really cost-efficient way. Through that process, we've identified that the Philippines have already started recruiting in that area, and we're getting some fantastic results, which is really all about building demand generation, you know, things like contacts and really outreach, so that we can make sure that we're hitting all the markets in the right space. That Philippines team, again, just from a cost perspective, is really gonna be a critical component. The biggest component of that marketing team is actually our product marketing. We're doing a lot more very bespoke solution selling where it means that we're able to talk to a particular use case. For example, you know, we've got one, you know, customer that's in the U.S. that's just deployed a very well-known brand and a very well-known pharmaceutical chain, sort of household pharmaceutical chain name that you would know in the U.S. You know, looking at products, for example, for Extranet to be able to talk to suppliers and be able to let supply information, like collaborate, communicate documents. Which is actually quite a different use case to our current employee experience. It is dealing with employees from other companies, and it's allowing employees at that company to seamlessly communicate with their suppliers. That sort of, I suppose, product information is being bundled up. We're making sure that we package that. We're using that sort of team to write all the various content and digital strategy around it. We think this is a real way to go to scale and a real way to go to speed to market, but as I said, do it in a really cost-efficient way. There's probably a lot to talk about, but I might just wrap up a little bit more information on that after we hear from Jarrod, who's just gonna give us an update on some of the financial details now. Thanks, Karl. I'll now recap the key financial highlights for the quarter ending 31 March 2022. The March quarter saw the business grow its cash receipts by 14% when compared to March 2021, with a total of AUD 13.9 million received. In comparison to the last quarter that was at 31 December, there was a drop this quarter of just over AUD 1 million, which was driven both by seasonality of our general collection cycles, as well as modest delays in timings of renewals and associated cash collections that were expected in this quarter. On the trailing 12-month basis, cash receipts still continues to grow strongly and is now at 21% growth over the prior corresponding period and has our cash receipts at AUD 58.3 million. In relation to the cash flows as per the Appendix 4C, the net cash operating outflows for the quarter was AUD 1.16 million outflows, which sees roughly AUD 1 million and a 49% improvement when compared to the same quarter of last year. Included in this result is AUD 120,000 one-off Irish government grant that was received in March. When excluding this grant, our underlying net operating cash flow was AUD 1.2 million outflow. On trailing 12-month basis, the net operating cash flows improved by AUD 8 million and roughly 68% to a net outflow of AUD 3.8 million on a trailing 12-month basis. When adjusting for any one-offs in grants over the last 12 months, the underlying net outflows was AUD 3 million and a 20% improvement compared to the same period last year. When considering the net operating cash flow result, the cost basis remains consistent quarter-over-quarter. The fact that we experienced a slight drop in receipts this quarter due to primarily being a timing collection, the operating cash flow performance has continued in the right trends for the business and as we continue to push ourselves towards a break-even point in the near future. In terms of breakdown of the operating cash flows themselves during the quarter, which were in relation to the business operations, it saw the following. Staff costs of AUD 2.9 million, R&D of AUD 5.3 million, product operating costs of AUD 3.9 million, advertising and marketing of AUD 600,000, and admin and corporate costs of just over AUD 2 million. The combination of the above cash performance and movements, the closing cash on hand at 31 March was AUD 15.8 million, with an additional AUD 4 million still available to be drawn on from the OneVentures facility. Thus bringing our total cash available to AUD 19.8 million and putting the business in a very strong financial position to go forward with. ARR for the quarter was AUD 64.1 million, which saw an increase of 9% compared to the prior period of March 2021. When compared to December 31 quarter, for which ARR was AUD 65.2 million, there was a decrease quarter-over-quarter, and this was primarily due to an FX headwind through the March quarter of approximately AUD 1.5 million, with unfavorable currency movements against the Australian dollar from both the USD, the euro, and the Swiss franc, which are our primary overseas currencies. On a constant currency basis, when comparing and using the March 2021 FX rates, ARR was AUD 64 million, which delivered a AUD 5 million growth on the prior year position. Our current customer ARR net retention rate over the trailing twelve months rose to 92%, which sees a 6% improvement from the previously reported position of 86% at 31 December. Our total customers at 31 March was 1,061, and the average ARR per customer grew 14% when compared to the prior period and is at AUD 60,4 00. This covers the key financials for the March quarter. Any further details can now be found within our ASX announcement release today. Thank you. Thanks, Jarrod. Just, yeah, my sort of, I suppose, comment on this as well. Typically, our Q3 is an interesting quarter because there's no real date either in the U.S., Europe or Australia for either closing deals and sometimes collecting cash as well, versus December and June, which is a more, obviously sort of, I suppose, incoming event, to, you know, to help with pipeline, et cetera, and actually closing deals. Having said all that, you know, we're happy with the performance. We're very happy with how the platform has been built and continually adopted by these large companies. The projects that we're working on, which are, as we've mentioned in the last few calls, which is some of the largest employee experience projects on the globe, are going very successfully. The feedback we're getting from customers around those projects is the top marks. We're getting 10 out of 10 out of the feedback for how they're being deployed and then most importantly, how the users are actually using the product. Yeah, hopefully, that gives you an overview. What we're happy to do now is put it back and I'll put it back to the moderator who will talk you through how to put forward questions on the Q&A session. If you wish to ask a question, please press star then one on your telephone and wait for your name to be announced. If you wish to cancel your request, please press star then two. If you are on a speakerphone, please pick up the handset to ask your question. Our first question will come from Siraj Ahmed of Citi. Please go ahead. Morning, Karl and Jarrod. Just have a few questions. Just the first thing, just wanna clarify. Did the ARR that you've given there, does that include Human Link in it? Have you already included that by any chance? Yeah. Look, it does include a little bit of the Human Link where we've sold and bundled LiveTiles products into that customer. We've been fortunate enough to be working with sort of the Human Link for some time over the last six months before we announced the deal. There are many deals still on foot even for this quarter, where we're working with some very large city customers and some large ARR deals. It's certainly a lot smaller than the amount of the, you know, AUD 2.1 million of revenue that we've reported previously. Yes, our key focus is over the next 12 months or so is converting those customers and bringing bundled products together. We look at the likes of BHP and the Commonwealth Bank, those sort of customers. We think there's some big upside for us in converting those revenues into recurring revenues and putting our products in there. Got it. Helpful. Just on how the quarter went, Karl, I guess, as you said, it's not the strongest quarter for you. If you look at customer growth, I think you had six customers in this quarter. ARR growth, if you exclude the FX, was a bit slower as compared to December as well. Just keen to hear your thoughts on how the quarter went and just see what you are seeing, how you are seeing 4Q coming through, especially given Europe's going through a bit of new issues. Certainly, as I mentioned, I mean, Q3 seasonally for us over the last six years. We're We're only a six-year-old business, so it's hard to get a lot of data. The last two years, as we know, we've had a very strange two years with lockdowns and things like that. Yeah, typically Q3 is, you know, seasonally our quietest quarter. There's no real, let's say, defined date. We've got a couple of, I suppose, major, you know, projects and opportunities that are well on foot and just didn't have a natural finishing time, I suppose, for the 31 March date. We're very confident that the product and what we're doing will continue to be really relevant in Q4 and beyond over the next, you know, several quarters. That's because, you know, we've invested heavily in, you know, the product. You know, we've gone through, I suppose, all of the efficiencies around getting the product and marketing team streamlined that I mentioned. There's no doubt that over the last two years, it's been a very challenging sales cycle. We think that as we come out of COVID, as more IT teams are focused on how do they improve employee engagement, and we look at things like the Great Resignation, for example, that you may have heard about, where people are, you know, languishing in their work. They've, you know, they're not being connected face- to- face. We think that will be helpful to us in the longer term. In other words, our software solution and our platforms really is trying to drive engagement and trying to drive connectiveness. We have a lot of customers, for example, using the Reach platform instead of using Zoom or Teams. A lot of companies have Zoomed out, right? They've had enough of using Zoom, and they use our product to share things like, you know, video content, et cetera, other sort of content. We think that with all of those factors in play, that we'll continue to see growth in the short and medium term with our pipeline and our closing our deals. Got it. Just two more. The delays in customer renewals, is that now, towards the end of quarter, has that come through? Sorry, Siraj. I missed the first half of the question there. Just the delay to the customer renewal, Jarrod, that you called out in the quarter. Yes. Yes. Is that now that it's April, late April, has that come through since the quarter end? Thanks. Thanks for clarifying. Yeah, so the majority have now come through renewals. There's just a couple we're still working through, but I'm confident we'll be able to get those renewed in time and then, you know, build and cash hopefully close before the end of the quarter. Okay. Last one, just in terms of the cost reduction measure that you mentioned, Portugal and Philippines, has the benefit already come through in the 3Q OpEx number that we've given, or is that yet to come? That's to flow through in 4Q and beyond. Yeah. We'll probably look to realize the benefits over a period of time, I guess. You know, what we've done in the period is to sort of work out a strategy of how we can redeploy the relevant capital into building out that team and that function. With that, we do think we'll see some savings. You know, it's not really quantifiable just yet to the market, but we do think we'll be able to realize some savings through that switch. More importantly, I think where the benefit will really be realized is through our ability to increase our content, increase our demand gen activity, and as Karl touched on, really improve our product marketing use cases. The benefits to be realized will hopefully come through the top line more so than just the cost efficiencies that we're looking to generate. Got it. Thanks. Thanks, Jarrod. Thanks, Karl. Thank you. Next question comes from Johnny Huynh of E&P. Please go ahead. Hey, guys. Thanks for taking my question. I just have the one. I just wanted to talk about the customer signings, and then can you maybe give some background in terms of how they came about and then the pipeline and then also churn as well, some thoughts on churn as well. Yeah. Look, I'll make some comments just around the customer signings. Obviously, as we've said, like, Q3, you know, typically our quietest quarter. However, we've seen a number of organizations in a number of jurisdictions. For example, we call out an American baseball team that obviously are wanting to connect their workforce. We call out, you know, a large renewable energy company in the U.K. and what, you know, they've done and particularly how they've taken on the platform. That's the, you know, they're sort of, I suppose some of those key customer signings. We still continue to go to market through several mechanisms. We've got a direct sales team, and that sales team is based in sort of the key jurisdictions of the U.S., Europe, and then APAC. They are broken up into several parts. They have technical pre-sales, we have frontline sales people, and then we also have our support teams that may be involved in the sale. That's sort of a, I suppose, our direct approach. We also are still seeing which makes up probably close to 50% of our overall approach working with partners, particularly when we look at places like Germany and we've sort of, you know, we just signed up in this quarter a leading German consulting firm. But those sort of organizations and, for example, the German market is an interesting market. It requires a lot of high touch people. We don't wanna spend money putting people into Germany, so we have several number of partners. That deal for example, we have a lead from the partner that would've seen that customer, that may have been incumbent customer and essentially they've walked LiveTiles' product in. That particular partner not only will get, you know, they get a small percentage upfront and trailing for the next few years of that particular commission. Importantly, they're there to deploy it, make sure that it goes out successfully, you know, at that frontline sort of first level support. You'll see in the different regions, we probably have different ways of selling depending on the markets. U.S. and Australia particularly tends to be much more direct. European, we definitely have a probably higher, certainly a higher partner account. I'm not sure if I've answered all your questions, but that gives you the sort of flavor of those deals. No, that's good. Thank you. Actually, I had a follow on question. In the past year, you guys launched the online sales platform. Has there been any kind of sales attraction with that? We still have, you know, we've got a fair bit of way to go with our Reach online platform. In fact, the main reason for launching our new marketing team in the Philippines is to actually get the product marketing and scale, and to get that real, I suppose, demand generation. A lot of that is done through digital assets. From our perspective, the good news is we're still seeing a high uptake of Reach, particularly, we have a very large beverage manufacturer in the U.S. that everyone would know the name of. We've got a very large retailer out in Europe that everyone would know the name of. Those companies are really taking on that sort of Reach platform. A lot of them may have even trialed Reach through, you know, through an online trial form. That's how parts of that sales process works. That really is all about how do we get these digital assets front of mind, and make sure we're putting it in front of as many people as possible. Yeah, I think Johnny, to add some context there, I think certainly phase one of that project was to get a dedicated Reach site, which we launched sort of in the back half of the calendar year last year. That was really to provide a capability for anyone to go in and download and trial Reach on their own. Phase two is certainly looking for ways to commercialize that. Ideally that model is through an online subscription platform. That's sort of where we're with this conversation. We're hoping that the new sort of Philippines operation will be able to help build that asset out. Okay, great. Thanks. That's all from me. Next question comes from Andrew Bennett, a private investor. Please go ahead. Yeah, thanks guys. Just a couple of questions. Can you just expand a bit on the product development, growth in Portugal and that strategy and how you see it helping scale the business? Yeah, great. Thanks. Look, I suppose we announced just pre-Christmas last year, end of last year, an initial stage acquisition of a company called BindTuning, which is based in Porto in Portugal. That company has a number of products. One of their products is called Automate365, which is all about interestingly enough making onboarding, implementation, and deployment of their products and our products now to be able to be a much more automated process. The great news is that we've already got that sort of base of people and there's roughly about 20 people in that development team. During our due diligence process, we've been working and talking with BindTuning over the last 12 months. It became pretty apparent to us that this is an extremely cost-effective and highly efficient and productive area for essentially development talent. As we mentioned this quarter, we have made some operational cost changes in the business already, which are never easy, but we've made those changes. We've successfully got together and put together a strategy now, which is a roadmap of how do we build out this team and how do we do it in a smart, efficient and cost effective way. From my perspective, this is one of the great things that sort of we've set up now. From our perspective, this development team will be absolutely critical in how we go about moving forward. As I said, there's some big costs and operational efficiencies there, and it really will help our scale and our growth over the next year or two as we continue to evolve. As we've sort of noted over the last two years, we have been, and through our results, you've seen, focused on how to get to that operational efficiency, and that's been a key element for us. Hopefully that gives you a bit of flavor on the reasoning for going to Portugal. Yeah, thanks. Just one final question. Just getting back to the Human Link deal, which was a really interesting one that was announced. How do you see that sort of go-to-market or offering helping pull through new customers and sales of the software platform that's traditionally been the growth of the revenue for the company? Yeah. Look, I think from my perspective, the way that we've looked at our strategy, and we put our strategy out that we wanna be the leader, the world leader in EX. Employee experience is a very, very broad category. In fact, you know, our traditional products, which are the Reach and the desktop and mobile app, you know, go well in the connectedness and collaboration components and the communications area of employee experience and engagement. But there are whole new areas that we know that we need to be working, for example, leadership, wellness, engagement, and that's really what the Human Link have done, and they've got many years of experience in building out with very large organizations. I mentioned Commonwealth Bank and BHP, but there's many more larger names than those. Well, not larger, but kind of get bigger than BHP, but certainly large names that you would know of. They've built programs. What we have a very defined strategy. You'll hear more of it over the coming weeks and months, where we're bringing to market what we believe are world's first products in these spaces. The beauty about bringing these products is that we have not only the software and the capability to be able to, you know, deploy security, to be able to do this on scale with the really big customers and the likes of, you know, the United Groups and football club that we've sort of discussed in the past. Probably most importantly, we've got the expertise, right? When you're selling these very large deals, and we've seen our average contract value increase greatly over the six years that we've been, six years young, I'd say, that we've been around. As you're selling into these big customers, and they are complex sales processes, we think that if we've got the right expertise that, you know, we have got the capability to be able to make sure that we can deliver these big, you know, very big projects. Hopefully that gives you an answer. We're really excited about the acquisition. We think it really does change what we're gonna be able to do as a business going forward, and it really broadens out our whole offering to market, which is exciting. Thanks. This concludes our question and answer session. I would like to turn the conference back over to Mr. Redenbach for closing remarks. Yeah, great. Look, thanks, everyone, and apologies. I know if there's anyone that had any questions, please feel free to send this question to our investor relations. I think it's on the details on the announcement where you can get the email address for that. We thank everyone for their time this morning or evening, wherever you're dialing in from, and look forward to giving you a Q4 announcement in the upcoming months. Thanks, everyone, for their time. Have a great day. That does conclude our conference for today. Thank you for participating, and you may now disconnect.
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