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2021 HALF YEAR RESULTS SUMMARY National Australia Bank 1H21 KEY FINANCIAL INFORMATION $ 3,208M Statutory net profit 11.1 % Cash ROE DIVIDENDS CENTS PER SHARE In respect of each financial year / period $ 3,343M Cash earnings¹ Up 94.8 % v 1H20 Up 35.1 % v 1H20 excluding 1H20 large notable items² Fully franked 12.37 % Group Common Equity Tier 1 ( CET1 ) ratio 198 198 198 166 99 99 99 83 60 60 99 99 99 83 30 60 30 FY16 FY17 FY18 FY19 FY20 1H21 ■ Interim Final The rebound in the Australian and New Zealand economies from COVID - 19 has been better than expected . This , along with the vaccine rollout and continued strong health outcomes , make us optimistic about the outlook . But risks do remain . The recovery is not even , and some customers such as those in international travel and hospitality , particularly in CBD areas , still face significant challenges . Longer term outcomes for these customers depend on a number of factors expected to become clearer in coming months . These include the impact of JobKeeper ending , timing of the vaccine rollout and the reopening of international borders . Supporting customers and keeping the bank safe through this period remain our priorities . Our 1H21 result reflects the improving conditions , with cash earnings 35.1 % higher compared with 1H20 ( excluding large notable items ) benefitting from significantly better credit impairment outcomes . This result , and our growing confidence in the outlook , have allowed us to lift the 2021 interim dividend to 60 cents per share . Against this improving economic backdrop , there is growing momentum across our Bank reflecting our investment in key strategic priority areas . While there is still much to do , we are progressing on our ambition to deliver better outcomes for customers and colleagues . Focus and execution remain key . ROSS MCEWAN - NAB CEO SUPPORTING OUR CUSTOMERS & COMMUNITIES IN 1H21 • • Strategic Net Promoter Score ( NPS ) up 11 points from -18 in March 2020 to -7 in March 2021 , with NAB ranked first of the major banks³ Supporting customers through the changing face of banking , with 280 remote working and regional / rural roles added into operations and to assist customers with digital and phone banking , combined with 134 new regional small business bankers Extending support to SME customers impacted by COVID - 19 with the NAB Business Support Loan , and helping our customers impacted by flooding in NSW and the WA cyclone with emergency grants Bolstering our ability to work with customers on climate risk and transition pathways by building a team of highly qualified climate bankers over the next 12 months 1 Refer cash earnings note and reconciliation on page 6 . 2 Cash earnings large notable items after tax in 1H20 : customer - related remediation $ 91m ; capitalised software policy change $ 668m . 3 Net Promoter and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company , Satmetrix Systems and Fred Reichheld . Sourced from DBM Consultants Business and Consumer Atlas , measured on 6 month rolling average . Definition has been updated to give all customers in the Business and Consumer segments equal voice . The overall Strategic NPS result combines the Consumer ( 18+ ) and Business segments using a 50 % weighting for each . History has been restated . Ranking based on [ simple / absolute ] scores , not statistically significant differences . National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 , 6 May 2021 < 1 >