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2021 THIRD QUARTER TRADING UPDATE National Australia Bank The June 2021 quarter results are compared with the quarterly average of the March 2021 half year results for continuing operations unless otherwise stated . Cash and statutory earnings are rounded to the nearest $ 50 million . Revenue , expenses and asset quality are expressed on a cash earnings basis . 3021 FINANCIAL HIGHLIGHTS $ 1.65BN Unaudited statutory net profit 10.3 % Cash earnings growth Vs 3Q20 OPERATING PERFORMANCE $ 1.70BN Unaudited Cash earnings¹ 12.6 % Group Common Equity Tier 1 ratio ( CET1 ) Compared with the 1H21 quarterly average , cash earnings increased 1 % and cash earnings before tax and credit impairment charges decreased 1 % : • Revenue declined 1 % with higher volumes and margins more than offset by lower Markets & Treasury ( M & T ) income which is being challenged by more limited trading opportunities given the impacts of current global monetary policy settings . Excluding M & T , revenue rose 1.9 % ; Net interest margin ( NIM ) was broadly stable . Excluding M & T and higher liquids , NIM increased modestly with lower deposit and funding costs partly offset by the impact of low interest rates combined with home lending competition and mix ; Expenses fell 1 % with higher technology and investment spend offset by productivity benefits . We continue to target FY21 expense growth limited to 0-2 % 3 Our performance this quarter is encouraging . Cash earnings rose 10.3 % compared with 3Q last year , supported by significantly better credit impairment outcomes . Particularly pleasing is the strong momentum across our business . In Australia , housing lending rose 2 % and SME business lending grew 4.3 % , both outpacing system in recent months² . Our New Zealand business also delivered robust growth with lending up 2.7 % . These outcomes are a result of the decisions and investments we are making , which are having a positive impact for customers and colleagues . We have a clear focus on where and how we will continue to grow . The exit of MLC Wealth is now complete , and the acquisitions of 86 400 and Citigroup's Australian consumer business will help accelerate our growth strategy . Continued COVID - 19 outbreaks and lockdowns are creating uncertainty and challenges for some of our customers . Through this we will support them while keeping our bank safe . However , we remain optimistic about the long - term outlook for Australia and New Zealand . The strong economic momentum leading into this period , ongoing government support and customers ' relatively healthy starting positions give us confidence that once restrictions are eased , the economy will again bounce back . ROSS MCEWAN - NAB CEO SUPPORTING OUR CUSTOMERS & COMMUNITIES • Strategic Net Promoter Score ( NPS ) 4 fell 2 points from -7 in March to -9 in June , with NAB ranked second of the major banks Helping customers impacted by recent lockdowns with support options tailored to individual circumstances Investing a further $ 100 million over FY21 ( in addition to $ 60 million in FY20 ) to transform and revitalise our branch network around Australia , with more meeting spaces and digital self - service bars , adapting to changing ways customers do their banking Supporting our customers achieve a net zero goal with Project Carbon - a platform launched in conjunction with three other global banks , which aims to create a thriving global marketplace for quality carbon offsets with clear and consistent pricing and standards 1 Refer note on cash earnings on page 3 . 2 Based on APRA Monthly Authorised Deposit - Taking Institution statistics as at June 2021 for housing , and RBA Lending to Business - Business Finance Outstanding by Business Size and Industry data as at May 2021 for SME business lending . 3 Excluding large notable items such as customer - related remediation costs . 4 Net Promoter and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company , Satmetrix Systems and Fred Reichheld . Sourced from DBM Consultants Business and Consumer Atlas , measured on 6 month rolling average . Definition has been updated to give all customers in the Business and Consumer segments equal voice . The overall Strategic NPS result combines the Consumer ( 18+ ) and Business segments using a 50 % weighting for each . History has been restated . Ranking based on [ simple / absolute ] scores , not statistically significant differences . National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 , 12 August 2021 < 1 >