Hello, I'm Molly Matthews, CEO here at Pushpay. Thank you for joining us for Pushpay's 2021 Virtual Investor Day. I'd like to welcome any new shareholders and take this opportunity to thank all of our shareholders for your continued and ongoing support. Unfortunately, due to COVID restrictions, we are unable to host you at our U.S. offices this year, but we have some great speakers on today's agenda that I think you will enjoy hearing from. The purpose of today's Investor Day is to allow a deeper dive into our core business strategy, sales and marketing initiatives, to hear from one of our strategic Catholic parishes, and to explore some of the innovation that's on our product roadmap. I'm also excited to introduce to you our new colleagues at Resi and have them walk you through their product. You'll be hearing from our COO, Kevin Kuck, St. Raymond of Peñafort Catholic Church, who are based in Philadelphia, Pennsylvania, our CGO, Steve Baisden, our Director of Corporate Marketing, Shanda Boyett, our CTO, Aaron Senneff, and our Catholic Market Sales Manager, Stephen Lenahan. They'll take us through a demonstration of some of our newest product developments before we move on to Q&A. Just a few housekeeping items to cover before we begin. Please feel free to submit questions through the webcast portal at any point during the presentation, and we'll answer questions at the very end of the session. You are able to download the presentation slides through the webcast portal and expand the video to full screen by clicking on the icon in the top right-hand corner of the frame. If at any point you have questions about the webcast portal, please reach out to our investor relations team at investors@pushpay.com and they'll be happy to assist you. To get us started, I'd like to remind everyone of why Pushpay exists. We exist to bring people together by strengthening community, connection, and belonging. At Pushpay, we design, build, market, sell, and support innovative software and services with a mission to be the number one software partner to churches in the U.S.-based market. Let's dive in and talk about our vision and strategy for Pushpay. Our strategy is to grow our software offerings through a combination of organic build and inorganic expansion. Looking at where we are now, Pushpay has created a two-sided marketplace, matching software offerings with a wide range of churches in the U.S. Our focus continues to be growing and evolving our product offerings to meet the specific requirements of large and medium church denominations, which include the underserved Catholic market. As you heard a few weeks ago, we successfully added Resi Media to the Pushpay family of brands, executing on our expansion strategy to both increase the offerings for our current target market and to create future expansion opportunities into adjacent markets. In the medium and long term, further opportunities exist to expand into adjacencies, including new geographies. Our focus is on simple to use, elegant software solutions designed to strengthen community, connection, and belonging, and it is solving for a felt need that exists in non-for-profit organizations, schools, alumni associations, and many more. The products and features that we have and will continue to add are done so with future market entrants in mind. For example, the organic addition of Spanish language, which currently serves a need in both Protestant and Catholic churches, but it also gives us the ability to serve school communities that are bilingual and to test and learn in non-US markets. We are proud to be a leader within the market, and we continue to uphold our competitive position through further innovation and expansion of our product suite. Last month, as I shared, we were thrilled to announce that we completed the acquisition of Resi Media for US $150 million in cash and Pushpay shares. This acquisition builds on Pushpay's successful track record of inorganic growth through the acquisition and integration of Church Community Builder. Adding Resi's top-tier streaming solutions to our product suite will significantly enhance our value proposition to customers, allowing Pushpay to fully support our customers' digital engagement with their communities while ensuring that we're staying at the forefront of available church technology. I'm so excited to welcome our new colleagues at Resi to the Pushpay family. Together, Pushpay and Resi will be able to deliver live streaming, an emerging and essential need for our customers. I believe that high-quality live streaming and video-on-demand technology is core to the engagement journey for our churches and their communities. For churches and other organizations we serve, having a digital strategy is critical to help them know, grow, and reach people in their community. While digital giving, apps, and ministry management tools are our core and have certainly been a driver to help customers increase engagement and streamline ministry management, video and live streaming in particular, has become an essential need. In fact, 95% of pastors said that last year they used some form of streaming tech to provide access to online church during the pandemic, and they plan to continue to offer live streaming after in-person services return. Resi is the leading live streaming product in the faith market, giving Pushpay a unique opportunity to integrate the giving experience into the live streaming experience, continuing our commitment to innovate in our target market. Pushpay has been well-received in the market with our all-in-one solution, ChurchStaq. We have successfully completed the integration of Church Community Builder into the Pushpay business, and the addition of Resi well positions us to attract further customers while providing the opportunity to realize material synergies through product cross-sell and integration with Pushpay's sales and marketing engine. One of our core areas of focus for this fiscal year is growth. With the addition of Resi in August, we've taken a large step in our growth initiative, adding a critical engagement and ministry management tool to our existing platform. We have set the scene for Pushpay's future growth, and we are so excited to continue to innovate and deliver meaningful software solutions to our customers. We're looking forward to sharing more with you about the business integration in the coming months. Now it's my absolute pleasure to introduce Resi's CEO, Paul Martel, and hand it over to him to demonstrate Resi's product suite. Hey, everyone. I'm Paul Martel, CEO of Resi. For those of you who are not already familiar with Resi, we provide ultra-resilient live streaming to more than 4,000 churches, nonprofits, governments, and business customers around the world, whether they're streaming to multiple physical locations, which we call venues, or to viewers online watching on smart TVs and smart boxes like Roku, Apple TV, mobile phones, and computers, basically wherever our customers' audiences are. It's Resi's mission to provide our customers with peace of mind by offering them high-quality, reliable media solutions which help them to reach, engage, and grow their audiences and communities. We started Resi out of our own church in Dallas, Texas, after experiencing audience engagement issues due to dropouts in our streams between two venues. Both venues were using fiber internet connections, you would think that they would have great connectivity, we were still having problems with video dropouts when one internet service provider was trying to hand off data to another somewhere in the middle. Every time the video would drop out, our audiences at our remote venues would become discouraged and disengaged. We tried every product that existed to solve the problem, after not finding a good solution, we built our own, that's where Resi came from. Resi is short for resilient, meaning that we can overcome difficult situations where other solutions fail. To give you a quick overview of our products, our first and original solution is called the Multi-Site platform. This platform enables organizations to stream to multiple physical locations with unprecedented quality and reliability. Organizations can stream from an encoder at the broadcast venue to decoders at multiple remote venues anywhere across the globe. They can stream multiple synchronized video channels and multiple audio channels to power an immersive experience that closely emulates what an audience member would experience if they were sitting in the room at the broadcast venue. Previously, in order to do this, it required extremely expensive and complicated infrastructure, like broadcast satellite or directly connected fiber cables between buildings. Thanks to Resi's resilient streaming protocol, reliable transmission is possible over commodity internet connections. We've seen this technology be used in many amazing applications over the years, whether that's streaming between two schools using nothing but cellular hotspots, or for Life.Church and Elevation broadcasting between their many venues and playing music in sync together between the different sites. Even streaming between two theaters on two different cruise ships in the middle of the Atlantic Ocean with perfect quality video. Resi's platform makes all that happen reliably. Our second platform is our live stream platform for web audiences. This came out of what we learned from building the Multi-Site platform. We realized we could take our same core technology we created to stream reliably between venues and apply it to providing reliable streaming for audiences watching online. Did you know that nearly 30% of people will abandon a stream when they encounter the first buffering wheel? 70% will have left by the second buffering wheel. Buffering wheels are not only caused by audience members' internet connections. What we found was that many of the streaming problems that were affecting audience members were actually caused by the broadcast location's internet or somewhere in between. This resulted in buffering wheels or poor quality audio and video for the audience. This lack of reliability and quality is a real problem which affects an audience experience so much that it will impact your overall viewers' watch time, your overall audience size, and ultimately, your long-term reach, engagement, and revenue. Thanks to Resi's technology, which first powered Multi-Site, customers can now stream with perfect video from the broadcast location all the way to their audiences wherever they are. This level of reliability is helping organizations increase retention and engagement within their communities. We then paired this solution for reliable streaming with tools for intuitive management of videos and automated scheduling of broadcasts, including being able to stream to multiple websites, Facebook, YouTube, mobile devices, TV apps, and more from a single broadcast source. Resi's support team has also won awards for incredible service, and they're available 24/7 for any assistance that our customers need, even on the weekends. We're really proud and grateful for the outstanding reputation that we have with our customers, and the personal care that we show them is fundamental to this. As a company, we're constantly looking for ways to continue to innovate and serve our customers well with industry-leading technology. Joining with Pushpay was very complementary to that. Our goal has always been to help organizations remove technology from being a barrier to content creation and distribution so that they can focus on what matters most, creating the best experience and opportunities for engagement with their audience. As we continue to grow and work to deliver reliable and innovative technology solutions for our customers, it's a natural next step for us to consider what other avenues we can offer customers looking to reach, engage, and grow their audiences beyond just video. Whether that be developing opportunities for viewers to give donations directly through a live stream or having the opportunity to know your audience better through integrations between video streams and customer relationship management systems. There's a lot of opportunity there. Pushpay was a natural fit for those. We're thrilled to work together with like-minded innovators to build a powerful, comprehensive ecosystem for end-to-end media and engagement management for organizations around the globe, helping them to level up their digital presence and increase connectedness in their communities. Thanks for your time and thanks for inviting Resi to be a part of this journey. I truly believe that we will be better together. Thank you to Paul Martel and the Resi Media team for sharing more about Resi's background and technology. Hopefully, you got a sense of why we're so excited to welcome Resi to the Pushpay team. In this next segment, I'm going to dive into our culture and operations. I touched on this earlier today but wanted to remind you of Pushpay's mission and purpose because it is core to everything we do and drives our culture, practices, and processes internally at Pushpay. Our vision is to be the preferred provider of mission-critical software in the U.S. faith sector, and our purpose is to bring people together by strengthening community, connection, and belonging. At Pushpay, we have developed a set of core values that we believe are critical to creating and maintaining a healthy culture that aligns with our mission and purpose. We trust that a nurtured, engaged, and empowered employee will uphold these values when they interact with each other and our customers, setting the scene for an exceptional customer experience. As we've grown over the years, we have expanded our values to incorporate impactful elements from the companies who join Pushpay and are committed to reassessing our values over time to ensure that they meet the highest standards for our internal teams, customers, and market. Pushpay has been recognized internationally for our commitment to our customers and employees. We are so proud to be considered a 2021 Best Place to Work in the very competitive Seattle, Washington, technology sector. We know that acquiring and maintaining best-in-class talent will help keep our customers delighted as proven through our numerous industry awards over the years, recognizing our sales and customer support teams. Here at Pushpay, we strive to take great care of our employees. Pushpay isn't just growing through merger and acquisition, we're also growing with the intent to scale and meet the needs of our customers. One of the ways that we're taking care of our fast-growing team is through our compensation framework and philosophy, which is reviewed and refreshed regularly to ensure that we are offering a competitive and fair wage to all employees in all locations at every level of the business. Pushpay uses targeted, accurate, and up-to-date industry compensation surveys and data to set and maintain competitive salaries. We are supportive of our employees during difficult seasons, offering an employee assistance program and paid time off for family leave or illness, while our leaders consistently remind our teams to stay connected, make time for themselves, and to set healthy work-life boundaries. We are also pleased to offer a mentorship program, a book club for access to company-funded audiobooks and media, robust and executive-sponsored employee resource groups, volunteer opportunities through our Pushpay Cares initiative, and local social events to enhance culture and encourage cross-collaboration. Pushpay is no stranger to business integration. In late 2019, we joined forces with Church Community Builder. We've merged our cultures, bringing together the best of both businesses and enhancing our teams. Almost all of our internal systems, practices, and processes have been aligned to streamline the employee and customer experience. During this time, we have specifically been working to bring our systems more closely together with the launch of our ChurchStaq product offering, which is one of the most robust packaged options available in our market today. Now it's my pleasure to hand it over to our Catholic market sales manager, Stephen Lenahan, where he'll be chatting with Saint Raymond's, a Pushpay customer and Catholic parish based out of Philadelphia, Pennsylvania.[Break] My name is Stephen Lenahan, I'm the Catholic market manager for the sales team at Pushpay. I'm really excited to be joined today by a good friend of mine now, Father Chris Walsh. Father Chris, great to have you. Thank you so much, Stephen. Good to be with you, and welcome to St. Raymond. Thank you. Father Chris, you're the pastor of St. Raymond of Peñafort Catholic Church here in the Archdiocese of Philadelphia. Tell me a little bit about your parish and how long you've been pastor here. Stephen, I've been pastor at St. Raymond since 2008. It's been a wonderful 13 years to this point. I arrived after teaching high school for four years. St. Raymond sits in the northwest corner of the city. Sure. The congregation was mostly Irish and Italian American immigrants for the first probably 50 years. Then like many neighborhoods in the Northeast, the neighborhood transitioned and became mostly African American. So by the time I arrived in 2008, the parish was about 80%, 85% African American, as well as a number of immigrants from the Caribbean and Haiti and also from the continent of Africa, as well as a number of Caucasian folks who join us in worship as well. That's awesome. I have to ask you, the last, I would say 18 months now, coming up almost on 2 years, have been really just incredible with change, not only for the whole world, but in particular for the church, and in particular for the Catholic Church. How would you say technology has changed here at St. Raymond's, and how has that impacted your work? We were blessed in that we had been live-streaming our principal Sunday mass for a number of years prior to the pandemic, and so we were ready for that. One of the things we were not ready for, though, was the number of people that would join us for worship. There were weeks where 2,000, 3,000 people were joining us for our Sunday mass, which is not the numbers that are typical for a small parish like ours. From that, these were folks who were wanting to engage with the parish. There wasn't a chance that they were probably going to ever worship with us in person. We had folks from the Bahamas, we had folks from the Philippines, as well as just about every state in the union, who through some family member or friend, found themselves worshiping with us. We realized that we needed to create a digital campus. That allowed us to have small groups that were online and using a variety of platforms that were available to people. We also realized that these folks wanted to contribute. They were seeing themselves as part of the community. Sort of it was the people's desire for more technological encounters that sort of we were responding to the need that was being presented by the people. I remember actually the day that I called your business manager, Rashara, and we talked on the phone, and we had this conversation about what Pushpay was offering with our new product, ParishStaq. How has the implementation and that product been good for you guys and how or has it been good, I guess I should say, and how has that transition been for y'all? In the years that I've been pastor, I've been aware of our need to have a better, more robust software system, and over the time, met with different people and listened to things. Certainly, sometimes I was overwhelmed by the cost, but also the idea that, okay, we can have this, but then you have to add this, then you have to add this, then you have to add this. Then it's a different cost. It just seemed awkward and clumsy. When what Pushpay was offering seemed to be much more integrated, it very much spoke to me. We put our trust in what Pushpay and ChurchStaq was offering and went forward. It hasn't been without hiccups or bumps, but I found that your staff and your trainers and your tech staff have supported us throughout. What could have been just a nightmare process, as I think it is in any organization when they're migrating. Sure all of their data from one place to another, we really never hit that point. Part of that is your team, part of it was my team just sort of staying ahead of it. I know that we're probably at this point only using about 15% of the bells and whistles that are available to us, but the ones that we're using, we really love. Yeah. As a Catholic priest, as a pastor, what would you say has been your favorite element of the ParishStaq so far in terms of your daily work and what's been a game changer for you? I think two things would come to mind first. The LEAD App, that in the past I had a three-ring binder with everyone's address and phone numbers, and if I was going to make a communion call or to visit someone, I had to sort of try to look up the number and the address and then plug it into my GPS. Now I can bring up their name. I can see a picture for most of our folks by now. I can just hit a button and call them or immediately get directions to their home, which has just been a total game changer. Yeah. It's just made life more efficient. I'm able to make notes right there on my mobile device, to sort of keep track of folks with health problems or family issues that I want to be remembering. I no longer end the day with 15 Post-it notes in my pocket with scribbled notes that I'm not even sure what they mean. The second thing from the software is the process queues. Yeah. Being able to put parishioners who come to the parish, I'm meeting with a woman tomorrow who is looking to come into full communion with the Catholic Church. Again, in the past, it wasn't a burdensome process, but okay, this person's going to do this person's going to do this. It meant several emails, it meant several phone calls. Now I just put her in the process with the software, and folks will get alerted, and they'll have all the information that they need. They're no longer waiting for me to give the email because I only gave a phone number, or what's the spelling of the name or Everything's there, and it just makes life much easier, and I feel more organized, and I feel as though I'm setting up not only my staff but the key volunteers. Yeah who are helping me. I'm giving them all the information they need. That's awesome. What would you say to maybe a pastor or somebody that's concerned that technology's going to replace their in-person ministry? Particularly in the Catholic Church, I know that's always a big concern. There's kind of this idea that we can't have both. What would you say to that pastor? I think 1 of the amazing things that has happened. Our data wasn't that good. It's been a priority in my time as pastor trying to update people's phone numbers and emails. We weren't horrible, but we certainly weren't where we wanted to be. We have volunteers who are going through people's data with them and updating things. The amazing thing that has happened is from that, folks are saying, "Oh, you know what? Yeah, my daughter never did receive confirmation." "Oh, you know what? My husband and I always wanted to get our marriage convalidated, but it never happened." I'm getting all of these notes through the system. Father, you need to follow up with this person on this need." "Father, could you talk to this person?" The other part is our office manager, Brandy, is very excited that the amount of time that she spends on currently entering envelopes and things like that as we move more and more people to Pushpay and electronic giving, and that's done automatically. Yeah that's going to free her up to actually be engaged in more pastoral things and have more time to talk with the people who show up at the door and things like that, where oftentimes she was feeling rushed to do these things. I think are people's hours going to be lost? No. My hope as pastor, we're more efficient with things, which allows us to meet the needs of people in a different way. Yeah. I know we were talking about Pushpay's recent acquisition of Resi. You guys had actually been looking at Resi recently, not knowing that that was going to happen. Why were you looking into Resi? What's your hope and are you excited about that acquisition now that that's going to be tied into the stack? We've used a variety of different streaming platforms throughout the year, the years that we've been streaming. Currently, we're using a free open broadcast software. It served us well, but it's not perfect. Nothing on this side of the creation is perfect. We realized that we needed to go somewhere else, we were just looking for a system that was within our price range. Sure that would meet us where we needed to be and provide the quality streaming and audio that people are expecting. Again, they don't just want to have the experience. They want to have a good experience. Right. We wanted to make that possible. Again, if you're able to I trust what you guys are doing. It seems like you're committed to excellence. Felt like it was an endorsement to explore that, and we'll see where it goes. Awesome. After, we don't know when after-COVID is going to come, right? We're kind of now in this delta variant phase, which has kind of thrown us all for another loop here when we thought maybe it was kind of getting close to subsiding. What do you see as the biggest challenge for the church post-COVID, whenever that comes? What we've experienced here in the Philadelphia area is lots of folks came back right away. Other folks sort of came back slowly. There's a group of folks who have not come back. Yeah. The challenge is we don't often notice. We don't know who's missing because we often don't know names of people, and we often, we might say, "Oh, that lady used to sit over there." During COVID, that was just totally thrown off. Right. Can we even identify the people who are no longer with us? How do we reach them? Again, looking forward to mining the software that's available to sort of begin paying attention that, hey, we haven't had any contact with this person. We haven't had any engagement with this person. How can we? How can we do that? That's certainly an area where my staff and I using a variety of resources are how do we reach these folks? Again, sometimes you know who they are, and sometimes you need the computer to help you figure it out. If you were Let's just say right here we're in the beautiful sanctuary of St. Raymond's Church. If these pews were filled with all of the investors and employees and people that are a part of the Pushpay organization, what would you say to them in terms of how you'd hope to see the product develop? And how would you recommend that they move forward in developing the product? First and foremost, I'd say thank you. Thank you for what has already been done. Thank you for your commitment to excellence. I think sometimes in the church, we're sort of used to less than the industry standard. We're used to hearing, "Okay, well, I know that your doctor's office has that, but we don't do that. We're just a church." I think that what you have done at Pushpay is to raise the bar. It's excellent, and I'm grateful for not only what has been done, but for your commitment to that. I think, again, continue to pay attention to opportunities for us to sort of find ways to reach those who are unaffiliated. Again, data mining is certainly happening in the business world, and the for-profit world is able to find those folks and what's interesting, and the church world is starting to sort of be able to do that. The more that you can sort of be our behind-the-scenes partner in helping us do what Jesus commanded us to do, it would just be wonderful. Excellent. Father, I just want to thank you for all the work that you're doing here at St. Raymond's. This community is incredible. I got to experience it this week myself firsthand. You really do have just an inspiring community here, both in your Sunday worship with the Mass, but also in how you guys are serving and with the refugee resettlement and caring for the poor. It really is an inspiration to all of us. Thank you for the work that you're doing, Father, and we look forward to partnering with you in the future. Amen. To God be the glory. Amen. Rashara, thank you for joining me today. Yes. Share with us a little bit about your role here at St. Raymond's. Yeah. I'm like many people now and serving in parish communities. My role is called pastoral associate, and primarily I focus on ministry to youth and families and those who are seeking to enter into the church, and also just duties as assigned. I like to joke that they showed me how to snake the toilet in case Father was out of town. I'm a semi-handywoman, sometimes catechist, and this is a really great role. Awesome. How would you describe St. Raymond's in terms of what it means to you and what it means to this community? Yeah. What it means to me, I think St. Raymond is a uniquely beautiful parish because any sort of Catholic can find a home here. If you come here on Sunday, you'll see a couple chapel veils. You'll see people wearing Nikes. You'll see people dressed to the nines. There'll be people who are standing up with their hands up and some people who are quiet and contemplative. I think it kind of expresses and exemplifies the very best of the Catholic Church, the church universal, and that's just really beautiful to see. Let's talk about how COVID has impacted the parish. Obviously, the last 18 months have been wild for the whole world but even in a special way within the church as well. How would you say that COVID has impacted this community and how you all engage with each other? I'll say one of the things that's the most noticeable thing that's happened since COVID is our parish has changed and has welcomed a lot of new people. It was kind of a surprise that because of the different conditions at local parishes or whatever, people who we had never seen before, they maybe knew about us from livestream, they started showing up here. It changes the character of our community. We often describe ourselves as a community worshiping in the African American tradition, and we're not a Black church. Certainly seeing many people who had never worshiped, perhaps with Black Catholics coming, people who are not really familiar with gospel music. Yeah Yet they're here and being nourished. I think for us, that's been a huge outcome of a crisis, right? That's been a global disaster but certainly has been a beautiful gift here at St. Raymond. Excellent. How would you say that you're pivoting in your engagement? What are going to be some of the new outcomes? I know that you guys have adopted ParishStaq. Yes within the last six months. What was your decision-making behind that? Yeah. I think for us, because we are a small staff and we want to be more effective in our outreach, we hope that ParishStaq will really enable us to really capture and walk more closely with folks who we have these initial touches with. Again, because I mentioned we have people who are showing up for the first time, it used to be the case that I would have to figure out who was new because that's kind of my job to hang out in the back. Yeah. Like, "Oh, well, I'm Rashara. Can I have your number?" Maybe I put it in my phone or maybe I write it down, or maybe I don't. We noticed that unfortunately, we lost opportunities that way because we didn't have a system that was reliable and cloud-based that allowed us all as a staff to kind of be accountable for these folks that we were encountering, maybe in a grocery store or maybe at the car show. Yeah. I think for us, that's one of the reasons why we felt that it was urgent that we adopt this new technology now. We had a system that was okay, but we knew that we were really called to do more and to serve with greater efficiency and effectiveness. Yeah, I love that. It's kind of the idea of ministry doesn't happen behind a desk. It happens on the go. Exactly. That's awesome. What are some of your favorite features of ParishStaq? I know you guys are still in implementation, so you're still unpacking a lot of it. What have been some of your favorite features so far? Yeah. The LEAD App has transformed our lives because it used to be the case, if you were out somewhere and you wanted to visit with someone or, in my case, more like drop something off. You are not sure where they live, you're like, "Is it this street? Is it that street?" You have to call the office because our old system was not cloud-based. We used to have to print out 100 pages of the parish directory and update it every month because people would leave or pass away. Now having the ability right from my phone to search for a name and then pull up an address, a phone number, and text them, and a picture, right? Because sometimes we have lots of Marys. I'm like, "Well, which Mary is that?" Right? Yeah. That for me has been really great. Also the process queues, which for my work and my role are really critical because I work with RCIA candidates. I do kind of like the new member initiation and outreach to school families. Frankly, it was getting unwieldy for me to figure out, okay, so we have steps in the process, but we're like, well, which step was done and did the deacon already call them? Father Chris, did you meet them? Now the process queue allows us to see what has happened and what needs to happen and really call us to greater accountability, which is necessary if we're going to serve well. What would you say is, in your opinion, one of the greatest challenges facing the church when it comes to technology moving into the future? Yeah. I think, a couple things. One of the challenges we saw come up around conversations about the use of video and live stream, and some people feeling that live stream was somehow going to undermine the sacredness of the Mass, of the celebration of the Eucharist. I think because of that, even with our encouraging people to engage in the ParishStaq and set up a profile, you do see some people who are wondering, "Okay, so does this mean that if I'm not a tech person, I won't be able to engage?" Right? "I won't be able to connect with the pastor. I won't be able to sign my kid up for prep." I know for us as staff, we spend a lot of time encouraging people, and we even have this line that's like, when you go to your doctor now, they want you to set up a portal, too. Yeah. It's okay, and you can do it, and I think a lot of people just have a hesitation around that. Also just the security things. Sure. People are like, "Well, what are you going to do with this information? Why do you need to know?" I think that I've seen some hesitation around that, but the benefits are so obvious, right? We spend a lot of time really articulating that for people and breaking open the possibilities, right, that we have now in terms of connectivity and again, efficiency because of these technologies. We actually are now at a place where we have to change our live streaming vendor because we're just having some difficulties. That's one of the challenges with sometimes when you have technology vendors and service providers, you can't always get folks on the phone. I remember we had a different service provider, and there was literally no way to call someone. Yeah. With Pushpay, if we have a question, there's a process for getting your questions answered, and it's timely, and it's helpful. All of the interactions that we've had with staff, and all the team members, it's been really helpful in helping us to think through difficulties and brainstorm solutions. That's what I'm looking forward to because I am not a tech person, and so when I have a live stream issue, I need to be able to connect with a team that can give me answers and not just tell me, "We'll get back to you in 4 weeks." I'm like, "I need this to be resolved now. Very good. Well, Rashara, thank you so much for the time today, and thank you for your commitment to serving the church. I know you've been a blessing of a partner to Pushpay and to ParishStaq, and we look forward to working with you guys in the future. Yeah. It's been great, and looking forward to more great things to come. Awesome. Thanks, Rashara. I'm Steve Baisden, and I'm the Chief Growth Officer at Pushpay, responsible for our marketing, sales, and processing teams. I'm going to share with you some of the opportunities we see and some of the steps we're taking to grow our business. We find ourselves in an increasingly competitive market. We are seeing more and more consolidation and an increase in the number of providers positioning themselves to offer all-in-one solutions, aggressively building to catch up to Pushpay. While we are still a leading solution in the market, we realize we need to be more committed than ever to strategies that will allow us to remain a leader. In response to the changing competitive landscape, we are investing in better market research, which informs our product strategy, marketing, and brand strategy, as well as the way we equip our prospect and customer-facing teams to have better conversations and add more value in their interactions. Prior to the pandemic, we had an event strategy that worked very well in our large church segment. Our innovative thought leaders events for large churches allowed prospects to visit Pushpay headquarters for two days of networking, discussion of relevant topics, and relationship building with Pushpay and was a fruitful strategy. Of course, the pandemic changed all that, and as we consider a post-pandemic event strategy, we look forward to picking up with thought leaders events in Redmond and Colorado Springs, as well as developing local and regional events that target medium-sized churches, providing the same thought leader and relationship building opportunities that translate into business results for Pushpay. One piece of feedback we've heard from the market in the past is that our lead prospecting processes have been aggressive. In keeping with our desire to change that perception and to increase the efficiency of our marketing spend, we have transitioned our teams from an outbound-heavy to an inbound-heavy process. By reaching out to those who have initiated interaction with us, we ensure that those conversations are timely for and desired by our prospects. Ultimately, we expect to see lead creation costs go down and sales funnel conversion rates increase. We have a best-in-class sales team that does a fantastic job of sharing the value of our product offering with prospects. We also have a best-in-class end-to-end solution which is highly desired by the market, as evidenced by the increasing demand for the ChurchStaq product. We're excited about the prospect of adding Resi streaming capability to the ChurchStaq offering. As we sell into an increasingly competitive market, it is necessary to continue to upskill our sales team. To that end, we're investing in a more comprehensive process to equip our salespeople to be more effective at creating and closing sales pipeline. We're working to become better storytellers in an increasingly competitive environment, and to take a more thoughtful approach in a market where many churches made quick decisions 18 months ago, but now are open to an evaluation of their suite of solutions. We have a great opportunity to help them evaluate those decisions and show them that Pushpay provides a better way to overcome their challenges and realize the opportunities in front of them. Pushpay exists to bring people together by strengthening community, connection, and belonging. Additionally, we want to be the preferred provider of mission-critical software to the U.S. faith sector. We can't accomplish those goals by ignoring a significant portion of the market represented by the Catholic Church. The Catholic market represents a $330 million annual revenue opportunity for Pushpay, and the willingness of Catholic diocese and parishes to consider tech solutions has increased dramatically in the last 2 years, driven by a need to provide digital giving solutions, as well as a recognition that an online and mobile presence is required as part of an effective engagement strategy. We spent a lot of time and effort to understand the Catholic market and to evaluate our opportunity to add value. Our research indicates that the current tools Catholic churches use are not meeting the changing needs they have and the new challenges they're facing. Catholic parishes and dioceses are increasingly evaluating new solutions to better meet their specific needs. This creates a significant opportunity for Pushpay, which we are actively stepping into. As a result of the opportunity available and the research we've done, we've embarked on the execution of a strategy to win in the Catholic market. We are making good progress and are in a capacity-building stage in our product, engineering, and go-to-market teams as we execute against a product development roadmap that addresses the unique use cases that parishes and dioceses have. One of the things we're most excited about today is the imminent release of our Catholic product brand, ParishStaq, which is the Catholic product brand for the Pushpay suite of solutions. Having an overtly Catholic product that looks and feels Catholic from both a marketing and user experience perspective is extremely important. Our Catholic customers want to know that we understand them and the differences between them and the Protestant churches we serve, and that the products we provide recognize and account for those differences. ParishStaq immediately impacts the perception of our solutions and builds the necessary credibility with our prospects. We've already seen significant adoption of the end-to-end solution branded as ChurchStaq relative to other product holdings for new Catholic customers. We're very excited about the lift we'll get as we introduce this new Catholic product brand into a market that is looking for new solutions. We're excited about the future and the work we're doing today. One important initiative that's well underway and nearing completion is a rebranding initiative. I'd like to introduce Shanda Boyett, our Director of Corporate Marketing, who will provide an update on this important project. Hi, I'm Shanda Boyett, Director of Corporate Marketing here at Pushpay, and I'm here to talk about a few things we're doing to maintain our leadership as an engaging and enduring brand. A brand includes all the touch points someone has with your product and your company. Why is it important to have a strong and enduring brand? Research shows that there are many benefits, including stronger customer loyalty, the ability to endure more change as an organization, and potentially even the ability to charge more for products or services as customers place high value in your brand. The good news is we have a strong brand already, with 79% of customers and non-customers from recent third-party research saying we are the best or one of the better brands. For perspective, we're already leading the charge in comparison to our competitors. As you saw in the four by four before, our vertical is getting ever more crowded, and we're making strides to expand into new spaces. We need our brand to work even harder to help drive further revenue growth. How are we going to do that? First of all, we're going to make it even easier for people to understand what we offer. One of our company values is simplicity, and we're leading with simplicity as a guiding principle for our communications and messaging. Second, as the leader in the market, we'll continue to differentiate ourselves through innovative products of course, but also in how we show up on the web, in content, at events, et cetera. We have an opportunity to break through, and we're going to take it. Third, this is the most important one for me, we'll let our customers lead us, demonstrating great empathy and understanding for their problems and how we can help solve them. More tactically, we want to ensure that our brand can follow us as we continue to grow and expand into new markets. All of this means nothing, of course, unless it's driving results. Let's see some of this in action. As we expand our product lines, it's easy to fall into the trap of wanting to talk about all of them. In order to communicate effectively to our market, we need to simplify, and that means packaging up our products into solutions. This is the primary way we'll be going to market moving forward. Our ChurchStaq, ParishStaq, and Resi Solutions will be leading the charge, and our website experience will be built around this. Recent research shows that customers and the faith market in general are looking for more all-in-one or seamless solutions, and this is one way we're responding to that need. As we consider adjacent verticals like nonprofits, for example, this brand architecture will continue to grow with us. That extensibility of the brand architecture will allow us to scale quickly from a brand standpoint. Talking about what we do is just part of the equation. We also want to connect with our market on an emotional level and stand out from the crowd. You saw that crowded, competitive market. This is our shot to make a really big splash. We recently launched a new color palette that combines all the best things from our Pushpay and Church Community Builder brands. It's more approachable, more human, and best of all, highly differentiated from the rest of the market. You will begin to see more campaigns across all our channels that combine this new look and feel, along with voices from our customers and employees, presenting us as a well-rounded and exceptional brand. One of our most important channels is our website, and we're excited to give you a sneak peek of something new we've been working on, a unified and singular Pushpay web experience that is unique and memorable, that shows the value of our solutions and works even harder to capture interest and drive more leads. Just as a level set, here's a snapshot from some of our competitors' websites. We're not here to play me too with our direct competition. We're setting a higher bar. We know that we're also competing with brands like Netflix and Apple, the other brands our customers deal with every day. Our new site is designed with that reality in mind. Are you ready to see it? Okay. What I'm about to show you is still in concept stage. It's not the final copy. It's a true sneak peek. Here we go. First, a jaunt down memory lane of where we are today. Now the big reveal of where we're going. Inspirational, approachable, unique, and memorable. The new website is designed to present Pushpay as a friend and a force, a beacon of light to help our customers solve their thorniest problems. Remember those competitor sites we showed you before? Ours really stands out. As I mentioned before, it's also meant to be a key driver of business opportunity. One of the things we wanted to do was showcase the value of our technology to create some aha moments about problems we solve. We want to draw our customers in and make them want to find out more. In the tab of the homepage that says Digital Giving, here's what you'll see in a quick, engaging clip inspired by the types of videos our customers are seeing in social media. It not only shows what our customers can buy, but what they're able to achieve with the products in a friendly, positive way. We're hoping that that drives them to act. We're also sprinkling in more lead capture opportunities throughout our web experience with the goal of funneling more leads to our amazing inside sales team. We'll be optimizing all these pages for performance to scale our growth over time. Well, that's a wrap for me. Our new look and feel is already in use in our marketing campaigns, and the new website is slated to go live soon. We're so excited about it and hope you are too. Thanks for letting me share it with you. I'd like to hand it over to our Chief Technology Officer, Aaron Senneff, for an update on product and innovation. Good morning and good afternoon to our investors, analysts, and shareholders. My name is Aaron Senneff. I'm the Chief Technology Officer here at Pushpay. Today, I'm joining you from our office in Colorado Springs in the U.S., located in the foothills of the Rocky Mountains, an area we refer to here as the Front Range. Here in the U.S., while the COVID vaccine is widely distributed, COVID's still a concern. While the office is open to employees who are comfortable working in an office space, still today here, it is somewhat sparsely populated. Had you been here with me just a few weeks ago, you would have witnessed a full and buzzing office as we hosted an in-person innovation event here in Colorado Springs. Our development teams met here and took two days to creatively solve customer problems, and it was truly great to see the face-to-face collaboration come back to life. Meanwhile, in our Auckland office, around the same time, our development teams there were participating in an AWS DeepRacer event. DeepRacer is an Amazon-sponsored league where developers can get their hands on machine learning through a cloud-based 3D simulator. These innovation events are important from a practical sense because they give our developers a chance to stretch their skills and practice new technologies. They're important in another sense. They reinforce our spirit and history of innovation here at Pushpay. Pushpay is, after all, a story of innovation. It's the story of founders that identified a need, that took risks, that created something great that significantly impacted faith communities in the U.S. and around the world. I want you to know that spirit of innovation persists in our company. Many companies struggle to really define and understand innovation. Over my now 25-year career in software and technology, one thing I've learned is that innovation starts with a deep knowledge of the customer. Innovation comes in many forms, but one common element about all game-changing innovations is that it solves a clear customer need. It is imperative that as a product development organization, we thoroughly know our customers. Know our customers we do. While it's impossible to number all of the customer interactions we have as a product development organization, I'm quite certain this year that we've had over 500 significant customer touch points, whether targeted product research to evaluate new solutions, generative customer research that informs us where our market is heading, customer feedback among our beta testers and early adopters, and even just regular day-to-day interactions that come through our sales and customer success channels. We spend a lot of time with our customers. Couple that with our staff who have thousands of hours of direct ministry experience in volunteer roles, in staff roles, and in church leadership roles. I'm confident that our organization has a clear and unmistakable understanding of our market. It's this kind of research and customer understanding that gives us solid insight into how the online digital church is evolving and how church staff desire to respond. It's our research function that gives us insights into the sea change happening in the Catholic Church as they begin to renew and revitalize their ministries. It's our constant contact with church leaders that inform us that the streaming solutions are becoming an integral and expanding part of churches in the 21st century. Innovation isn't just something we plan to do, it's something we've consistently done. It was Pushpay, after all, that took the first-mover advantage in bringing digital donor management solutions to churches. It was Church Community Builder who set the standard for integrated all-in-one church management systems. While there have been many followers since, there can only be one leader, I want to tell you that Pushpay intends to continue to lead in technology solutions for faith organizations. We continue to lead in giving systems. Pushpay set the standard in donor management, tools that are specifically designed to help churches engage donors throughout their donor life cycle and encourage generosity. We continue to lead with the LEAD App. This is an industry-exclusive mobile application designed specifically for church leaders, a product so popular and so beloved that it is used weekly by 84% of our customer base. We lead with the My Church App, Pushpay's exclusive community-facing mobile application platform that combines the power of a church management system with a dynamically updated mobile app. Over the last year, we've extended our lead across our products. First, we launched ChurchStaq, the most complete church software bundle in the marketplace. We launched a suite of features known as the ChMS Connect Features, a mobile package that brings the power of a church management system to mobile devices and in the hands of community members and congregants. We added capabilities to the LEAD App so that church leaders could manage events from their mobile device. We developed more household-centered functionality. We delivered a giving experience for Spanish speakers. We created instant check-in so that remote participants could register their attendance online. We created seamless workflows with a number of key tools in the church ecosystem, such as Sage Intacct accounting software and Checkr for background checks, as an example. All told, in this last year, we launched 21 individual significant features or upgrades in just the last year across our entire suite of products. As I speak, our teams are preparing for a fourth product launch in the last 12 months, now just a few days away. You should know that we do not intend to stop. We maintain a full and exciting pipeline of innovative products that will continue to meet our customers' most acute needs. I'd like to just share a few things that our customers can look forward to in the near future. First, we will continue to be the premier tool of choice for the church that is increasingly moving online. When I was younger, my family attended a rural church in central Iowa. We attended every Sunday morning. Our closest friends in our community attended that church together with us, and if we were missing on a Sunday, we could count on someone from the church reaching out to ensure that we were okay in a genuine spirit of caring. Today, it's much less common for someone to interact with the church physically. There's an increasingly larger and stronger online audience that doesn't walk into the church, but rather checks into a service via website, a mobile app, live stream. We are committed to help strengthen these online communities and give church staff the tools they need to nurture, minister to, and grow an increasingly online audience. The digitization of faith communities is a strong macroeconomic tailwind for our industry and our company. We intend to extend our product suite into the Catholic market. Our company is growing rapidly right now, and a significant part of that growth is to add the capacity, the customer knowledge, and the expertise to fully support the needs of Catholic parishes and dioceses around the United States. We are entering into a long-term, meaningful commitment to partner with the Catholic Church and be the software suite of choice for parishes and diocese alike. In just a few moments, you'll hear from my colleague, Stephen Lenahan, who will walk us through a brief demo of our product. Stephen has been an outstanding ambassador in our company for the needs of the Catholic Church. Finally, we will focus our efforts on measuring and encouraging engagement. Staff members need tools at their disposal to visualize, analyze, and understand how individuals are engaging with their church. On the same token, community members are in need of more and more advanced capabilities to fully engage with their church online. We will be the premier engagement tool for churches and churchgoers alike. This is why the recent acquisition of Resi is such a strong fit for our long-term product strategy. All told, the future of Pushpay is bright. I'm confident we have the knowledge, the tools, and the talent to continue to deliver innovative and genuinely useful solutions to our church partners, adding customer and shareholder value alike. I'd now like to invite my colleague, Stephen Lenahan, to share more directly through a product demonstration, the solutions we're able to provide to our customers today. Hi, my name is Stephen Lenahan. I'm one of the sales managers here at Pushpay. Specifically, I focus on the Catholic market and our new ParishStaq product. One of the things that I hear a lot from churches that I work with is just that they have a lot of bad data because they're operating with so many different tools, and that a lot of the solutions out there that they're using are really more driven for maybe a back office data manager only, and kind of neglect the idea that maybe the technology should work for the congregant themself. That's what they love about our solutions, is that it's so friendly for both the user and the back office, but the person who's sitting in the pew on Sunday, or sitting in a bible study on a Wednesday night. One of the other things that I've really come to learn about our product and have loved about it is how adaptable it is, no matter what size of a church you are. St. Raymond's, for example, who you saw earlier in the Investor Day meetings, they have a parish staff of maybe 3 people, and I think all of them are part-time. This just really speaks to the fact that although our system is robust in features, it can be adopted and digested by any size church. At the same time, we're seeing huge churches that have 7,000 families in them adopting our technology. They're able to utilize all those features right from the start. I worked with one parish in Nashville, that they actually have people that are interred on their property after they pass away, and they wanted to be able to track that in their data system. We were able to accommodate that. At the same time, I'm working with folks that are wanting to be able to track where the original church was, where their people were baptized, even if it wasn't at that church that they attend now. We're able to accommodate that through our custom fields, and we get a lot of great feedback on that. One of the other features that I'm hearing a lot about, is in addition to our custom app, which we're going to talk about today and walk through some of the custom features, I've talked to so many pastors, head pastors, senior pastors that absolutely fall in love with the LEAD App that they get with the ChurchStaq. The LEAD App becomes such an incredible tool for them to be able to do ministry. No longer do they have to remember to take notes when they get back to their office or keep it all up in their head what happened. They're able to take notes on the go, follow up with processes, and make sure that none of their flock is left behind. That's an incredible asset and experience for a pastor to be able to just pull out his phone, take notes, and know that it's going to be stored in their system. This is really a revolutionary idea for churches and for ministry. The response that I keep hearing from all of them is just, "I didn't think that this technology existed. I've heard people talk about it, and I was skeptical. Once I experienced it, I realized this is the real deal." That just makes me feel great, and I know it makes all of us that are working here feel great, knowing that we're having an impact and actually changing churches, changing lives, and making pastors enjoy their day-to-day work a little bit more and doing some of that heavy lifting for them through our automations and process queues and things like that. I'm really excited to be with you today and walk you through some of these new features that we have this year, and share with you where the Pushpay journey is at today. I'm going to switch now to a different screen, and we'll get right into the demo. First thing I want to point out to you, is that what makes our custom app for churches really unique, is that when a congregant goes to search for the church app, they're searching for their church, not for Pushpay, which is really just a better experience all around for those users. Also, you'll see that when they first log in, there is what we call this dynamic home screen. The church can change out and highlight different events, initiatives that they are focused on as a community. They can even have these impact cards that are really going to show if they're achieving the goals, whether those be financial goals, or other sort of metrics that they're tracking for the mission of their church. Those can appear on these impact cards. They can learn more about that specific initiative, get involved, give to it, all right here from that dynamic home screen. Once that event is over, the church will have the ability to stop highlighting that and highlight their next event or initiative. Also, you'll notice when I open the app, you can see the icon, there's a photo of me right up here in this right-hand corner. If I click on that is going to open up my profile where I can go in and see any notifications that I may have missed, or maybe it was a survey, I could complete that, and send that into the church, if it was a survey. I can also see any sort of saved articles that I may want to come back to from the church's blog, I can store here. Of course, I'll also be able to see my giving history. I can update my phone number, my email, any sort of that information. Also, when I upload my photo for my profile, you see here, that is going to feed that profile photo right into the ChurchStaq database, so that the pastor and the staff can all see that individual by not only name but by face, which of course is just going to be able to build rapport and that sort of thing within the community. Of course, if I wanted to change and go to a different campus that's managed by the same church, I can also do that from the settings area. One of the areas that we've really focused on this year, in terms of customizing our mobile apps and really just making the congregant experience that much better is in our group functionality. We have what we call the connect features. These connect features are going to allow groups to really manage themselves, both from a leadership perspective, but also from the participants, they'll be able to participate. If I click on a group, I'm going to see all the groups that I'm already a part of. If I click on my life group here, it's going to open up and show me all the other members. I can reach out and contact them. I can message them right here through the app, and keep a conversation going around a particular topic. What's great about this is that this can also be tracked in the desktop version for the parish staff if they needed any sort of oversight. If I go back here, though, I can also click on calendar for this group. I'm going to be able to see all the upcoming events, save that event to my calendar, maybe even RSVP that I'm going to be going to that event, or maybe bringing a spouse with me, and leave any sort of additional comments. All of that is going to get tracked and go right back into the database, but also feed that information to whoever's managing that particular event. If I back up to my group here, this is one of my favorite features is the needs list. Currently, there's so many different ways that churches track this when they have a need. We wanted to make it as easy as possible, especially with the way the world has changed in the last year or two. The ability to be able to support your community and your neighbors is really important. Now groups can come in and create a needs list, that needs list could be anything from a meal train, to covering hours at a food pantry. Maybe it's even how you now do the digital giving tree at Christmas time. A meal train can be created or whatever the need might be. Then the congregants themselves will be able to go in and sign up for needs, or, in this case, the group leader can actually assign them. When I click Assign, it's going to pull up different members of this group, and I can go ahead and assign them specific times if they've communicated it to me, maybe in passing, or maybe it's the type of event where people have just said, "We'll take any day." I can go in as the leader and do that for them. What's great is all these people that have now been assigned to this needs list are going to get automatic updates in their email or by text, whichever their preference is, to let them know, "Hey, don't forget you signed up to bring a meal to this family today or tomorrow." The needs list is just an incredible functionality, and of course, all of that is going to track back on the congregant's profile so that you're going to be able to see, hey, this person has really been involved in the life of our community. They've really been supporting people, and their fellow community members. What I also love about this group functionality and Connect Features is that I can go in and take attendance for my particular events. All you have to do is come in and I could select everyone if everyone showed up, or I could select individuals, and record attendance for that particular event. This comes in really handy if you have a church that's running more classroom style events, but really just anybody that's wanting to track attendance, they can see here. I can also click here and say that this event actually didn't happen. Maybe there was a spike in COVID, unfortunately, or something like that. I'm able to just toggle and say that that event didn't take place. All of these Connect features are really incredible. Also here, if I want to view my group members and maybe I need to contact or reach out to one of these group members, I'm able to just click on their profile, and it's going to give me the ability to call them or text them directly right through the app. This really does become also like a church directory, but the beauty is it's no longer like a paper church directory like the old days. This is the digital version of it, so that if their information gets updated, a phone number, an email gets updated somewhere, it's going to update that in real-time across the entire system, which is going to allow for better community connection, and staying in touch and serving with one another. Of course, we have all of our fantastic media capabilities. Of course, you can live stream through the app, but also you're able to track a podcast, and connect that podcast, so it's going to update the episodes of the podcast in real time. Then I can listen through my church app. I don't have to go to a separate podcast provider to engage. Also you can keep, maybe it's the latest recording of sermons. All those videos and things like that can be tracked right here in the platform itself, and you can watch live right in here. You don't even actually have to leave the app, and go to YouTube or Vimeo or anything like that. It's all going to be tracked and watched right here in the app. Of course, we still have a lot of our great features like sermon notes. This becomes great, especially for classes that have gone online for churches, right? This is how you can know that you're paying attention and hearing the message, even though it's through a live stream. It's another way of keeping folks engaged so that as the pastor's delivering his sermon, the congregants that are watching from home or watching online, they can take notes and fill in the gaps, which is great for those that learn this way, right? To be able to not only make sure that they're hearing the message and learning, but then they can go back and reference that later in the week as they want to pray or remember the notes that they took on that particular message or sermon. I can also check in to any sorts of events that I may be a part of. It's going to allow me to see the events that I would be allowed to check in for, of course, because I'm signed in right now. I can check in and say that I've attended that event. This really is a great feature, especially for those that prefer contactless check-in. Now they don't have to touch a screen in a church lobby or anything like that. They can fill out that information here. Of course, in this case, it's asking me my carrier because it doesn't know it. It's a great way to collect missing information as I check in for the event as well, so that the church has that basic information, and then I'm able to check in with a scanner or whatever it might be as I walk in. If I back up here, maybe I want to join a new group. Of course it's going to pull in all the groups that I'm already a part of, but I could also go here and search for other groups that I'm not a member of. Maybe there is the conference planning team that I want to be a part of. I can request to join this group, and that's going to notify the group leader. I can also see if there's any needs lists or anything like that that have already been put out there. If I back up from the groups, of course, we also still have all of our giving built in. One of the nice things about our giving is we've sped up the process to now make giving three seconds or less. If I'm logged in the app, you see there, I didn't even have to think twice about it. It just took the gift in about three seconds for me, which is just a great way, again, to speed up generosity, to remove the barriers, and make the process easy for all. Then, of course, if I am attending a church that is predominantly Spanish-speaking, our giving can always be easily translated into Spanish, because we know that this is a big sector of the church market that's growing in the U.S. is the Latino community. So we wanted to make sure that we're serving that part of the market as well. Okay, great. Now that I've shown you the custom church app, I would love to show you what our LEAD App looks like. This is a great feature and functionality that all of our senior pastors and staff members and head volunteers get. This is how they can really manage the CHMS from the mobile side of the house. You can see here, of course, I can go in and see all the different groups that may exist on my campus. What I really love about this is that I can very easily search for any of my church members here. I'm going to be able to pull up their profile, see other family members. I could even click, and it's going to let me track and see where they live on a map. If I'm going to their house, I can quickly figure out directions on the GPS on my phone. I'm also able to text this parishioner or this congregant right from the app. I, of course, can see their serving history, anything about them that would be relevant before I go to do a home visit. All of that is tracked right here. It can even tie to their social media accounts. Just giving me really that robust view of how this congregant is involved in the life of the community. I can see the most recent events and things that he's participated in. I can also take notes, which is really great if I wanted to track different things about this person specifically, pastorally. When I take those notes, it's going to feed that right back into the database so that I can see that from my desktop when I get back to my office. Of course, any schedules and plans, things that I may be assigned to or need to track, I can see here the service plan for Sunday. I could make edits to it, and then I could also formulate my team for that particular event or service. If I had any sort of process queues or things that I needed to follow up on, I can see those. If they're assigned to me, as I complete them, I'm able to check them off right here in the app. You can see here, I'm all clear. I've completed all the tasks that I have to do for the day as a staff member, so I don't have anyone to follow up with. If I did, they would appear here in a queue, making sure that I don't miss anybody in my congregation in terms of follow-up. These are just some of the great highlights of our LEAD App, and I'm going to now show you a little bit of the back end of our administrative portal. This is the desktop version of our ChMS or what would also be known as a church management system. Again, just like our Pushpay admin portal, you see everything is navigated over here on this left side menu, and I can click through and see all the different ways that we can serve a church. You can see how powerful this tool is, how consolidated it is. Also, there's a Multi-Site functionality, so that if there needs to be 2 sides of the house and ways that people engage with a Multi-Site type situation, it's all 1 database that they can just toggle between the different sides of the campus but still engage and be tracked in 1 system. There's a lot of great things here. Everything under people kind of builds back up to people, right? These are the different ways, groups. I can be in a small group. I can attend an event. I can check in. Schedules and plans, I can be assigned to things. Every time a congregant has a touch point here, it's going to feed back to their people profile. If I go, I can look and see, with this particular congregant, I can see all the information about their family, their children. Right now, I'm logged in as a master administrator, so I'm able to see all the information. If I was logged in as a parishioner with less access rights, I probably wouldn't be able to see all of this information. Especially if I'm not background checked, I wouldn't be able to see everyone's children and all of that. It really does become a customized functionality based on the level of interaction that a particular congregant should have with the community. Of course, you're going to be able to track their involvement, how they're participating in the life of the community. I can look at the individual, or I can look at their family at the same time, see the different positions that they're filling. All of this sort of thing is tracked back in here. Of course, if I'm an administrator, I can also leave notes and messages on this particular individual. For pastoral functionality, only I will see those notes unless I give the access to other leaders to be able to see this information. This is really a great functionality. Again, all of this feeds into that LEAD App, where they're going to be able to track and take care of this individual from a pastoral perspective. There's so many great features here. One that I do think is just so worth noting is really we have kind of a facilities management type functionality built into our events. If I'm in a particular group or I'm a group leader, I can come to my group calendar and add an event, give that event a title, for whatever the event is that's coming up, and then I can add rooms and resources to that event. What's great is that's now going to notify staff members that have to approve the event. Also, I can come in here and request the particular classroom that I want to use and even ask for a specific setup and room layout. It's going to notify the particular member of the church that has to approve that request. I could even say, "Hey, it would be great if we had a coffee cart," and then it's going to add that request to my event as well. When I save that, all of that information is going to be listed in my request, and then someone in the church staff will have to approve all of those rooms and resources. Again, all of this is tied in together in our CHMS, just a really incredible, robust system. This is just 1 of the many features that I wanted to highlight for you today. Wanted to thank all of you today for joining me for the demo portion of this meeting. Can't stress enough just how much Pushpay is really changing the game for churches, bringing us into the future. I really believe that we're having an impact in ways that we will not know for generations to come. I know that the many pastors and church workers that I'm speaking to are grateful for the work of not only the Pushpay team, the employees, but also the investors, the people who are really putting their heart into this and backing us and getting behind it. We know that the world needs good technology, and we know that the church market and the faith market especially needs it. We are grateful for your time today. I'm going to hand it over now to our executive leadership team. They are going to take all of your questions. Thank you to Stephen for sharing the product demo. Welcome again to everyone here with us on the webcast today. I'm Gabrielle Wilson, Head of Investor Relations. We will now move to our question and answer session. Please do feel free to submit any further questions through the webcast portal. We will endeavor to answer these during the session. If we are unable to answer any due to time constraints, we will reply directly after the conclusion of the event. Molly, the first question is, can you provide an update on how you are continuing to scale your business systems following the Resi acquisition? Absolutely. Thank you, Gabby. I'm actually going to invite Kevin Kuck, who's our Chief Operations Officer, to answer that question. Thanks, Molly, and thanks for everybody that's joined us today. As we've gotten to know the team at Resi over the last few months, we've found that Resi has had a focus on using the best products available to them as they've grown and scaled their organization. As this has always been Pushpay's philosophy, we see a good deal of alignment between our collaboration tools, which aids in our ability to share information and collaborate today. Over the coming months and years, we'll look to align additional customer management systems where that strategy makes sense, ensuring that we are optimizing for customer outcomes and internal efficiency gains. Thanks, Kevin. The next question is, how are you finding, attracting, and retaining development staff in New Zealand? Perfect. I think Aaron, Sumita Pandit, and I are both going to answer that one. Number one, we've always deeply appreciated that we have a team of highly talented product engineering and finance folks in Auckland. The market has gotten quite a bit tighter, with that, because Aaron's primary team resides in Auckland, I'll pass it to you, Aaron. Yeah, sure. It is a very real challenge for us as a business. I think we've talked about this internally, it's probably one of the more challenging labor markets that we've seen in the last 25 years. What's sort of unique about it is it's not just a New Zealand thing. We're seeing that across the geographies that we're in and really even across the functions that our company operates in. It's a really unique time as a business to want to grow. It presents some new challenges. The good news is I think we've been out ahead of it. We have several things that we've been working on for more than one year to make sure that our talent acquisition and retention strategies are well in place. As an example, we've come up with a compensation system that allows us to be appropriately aggressive to find the talent that we need. We've really focused on our company culture to make sure that people who are here and people who join us find it as a place where technical talent wants to be and they can thrive. It's a place that does social good, and that appeals to some people. All in balance, we've had, really when we open positions, for the most part, we've been able to find the right candidates and place them into roles, and particularly in New Zealand. We still enjoy a little bit of a brand, being Pushpay, of sort of a market-leading, emerging high-tech capability and tech talent organization, and we probably benefit from that to some degree. All told, we've done an adequate to good job of attracting and retaining talent. I was just looking earlier this week, and I think a substantial number of our hires have really just been in the last three months, even when it's been most aggressive in our market. We feel pretty good about our ability to attract and retain right now. Thanks, Molly and Aaron. Our next question is your Investor Day broadcasted by Resi Media? That's a great question. Thank you for asking. It has actually not been broadcasted by Resi Media today. As many of you know, we recently, within weeks, announced the close of that purchase, and this event has been in the works for many months. Our incredible investor relations team has been working behind the scenes with a different provider to get all of the filming complete and this shared today. We absolutely plan to leverage Resi heavily in the future. Thanks, Molly. Our next question is, how will you integrate Resi into the business? Will you follow a similar process to the integration of Church Community Builder? Yes. I'll start with that one, and then I'd actually like to invite Kevin, who has led the charge of integrating Church Community Builder into the Pushpay family of brands, to finish it off. I'll just say this, there are some differences and some nuances with Resi compared to Church Community Builder. One of the things that we'll always look to and focus in on are ways to find synergies. Those often are in shared services. We also want to ensure that we are, and I think I shared this with this group after the announcement of Resi, we want to make sure that we are retaining the momentum and the energy that's taking place right now inside of Resi. They're in a growth phase, and we want to maintain that kind of protective bubble around them for this season to ensure that they're able to continue to grow across this next year and into the future. Kevin, do you want to speak more specifically to our short-term plans? Absolutely. Thanks, Molly. As Molly said, the Resi team is seeing a strong amount of self-guided growth at the moment. We want to make sure that we can accelerate that where most appropriate. I think one of the things where we'll be able to add a significant amount of value in the near term is by leveraging the maturity of Pushpay's finance, HR, IT, and operations groups, who've really helped scale this business and then integrate Church Community Builder into our family over the last six, seven years, and Church Community Builder more recently since the 2019 acquisition. We've already started working with our go-to-market teams at both Pushpay and Resi to allow them to easily share information about prospects or customers where it makes sense for the other team to get involved with the conversation and help out. As we look to continue to expand the way that we support our customer base, there's going to be a lot of time and energy focused on ensuring that we can quickly and adequately share information between the two teams and then make sure that the customers have the best experience possible, whether that's helping with questions around their billing or support tickets, or if we see that somebody that is a Resi customer is interested in buying either Pushpay or Church Community Builder, taking the friction away from the customer experience and absorbing the workflow on the back end to really delight customers and to serve them well. Thanks, Kevin. Our next question is for Steve. Can you elaborate on your lead follow-ups, please? With the feedback you had said you were being aggressive, how have you changed that from a practical point of view, and what will be the impact on sales? Yeah. Thank you. We're putting a lot more emphasis on creating inbound interest, and we do that via more comprehensive ad and content strategies, and we do that at the segment level as well. We have a lead qualification team that responds to those inbound leads within an internal SLA and then transitions those qualified opportunities to our sales team. Over time, we really believe that this transition is going to help us address any negative perception concerns we have in the market, while at the same time increasing our conversion rates. As we mentioned in the presentation, we're making significant investments in upskilling our sales team, and we think the result of that they'll become more effective. We believe that the impacts to sales in the future is going to be positive. Thanks, Steve. Our next question is from Molly. "How are you thinking about the cross-sell opportunities and how this will be integrated into the broader product portfolio in the future? Thank you. That's a great question. As I mentioned, streaming is absolutely a core offering in the faith sector. We feel like this increases value in our current customer base. The other thing that's really fantastic is that Resi is the market leading end-to-end live streaming offering. We do have plans at this moment just to cross-sell that, and into the future, as we're able to integrate the product, then to kind of bring that into the ChurchStaq and ParishStaq offerings. I think it's important to delineate that when we talk about bringing it into the ChurchStaq and ParishStaq offerings, it isn't necessarily from a kind of pull it in at the same price point. It's really more about the integration of the technology and allowing that data flow to move throughout that ecosystem, which is really where a ton of value comes back to our customers. Right now, the plan is to capitalize on cross-sell both from the Resi side and the Pushpay side, there's opportunity there, and to ensure that we're making the right investment into the integration of those products so that the value add for our customers moving into the future is that the data is seen, felt, and can be actioned through our donor management and our church management platforms. Thank you, Molly. We now have a question for Aaron. "Can you provide an update on the R&D initiatives in Catholic and how that is unlocking some of the growth? Yeah, sure can. You can kind of think of three things happening in parallel in our Catholic initiative. One is talent acquisition, the other is product discovery, the third is actual product development. All three of those are happening simultaneously right now inside of Pushpay. We have a fairly aggressive hiring plan, even in a tight market, which I referred to earlier. People like Stephen Lenahan that you saw earlier, are the types of people that are joining our organization to help us understand the Catholic market and their needs. We're also heavily doing product research and product discovery, that's our ability to partner with form reference customer partnerships with Catholic parishes and diocese and really understand exactly what they need, so that when we do launch products, we know that there's going to be a great fit. You have already seen some product development that's happened in our space. We've launched version 1 of Sacrament Tracking. We've used some customizations to try to tune Church Community Builder and the Pushpay products so that they're a better fit for Catholic churches. You heard in Stephen's interview some examples of how we've done that. You'll see more substantial product development ongoing over the next 6 to 12 months as we look at unique ways to give that are more tuned to the Catholic Church or matching some of the unique roles in the Catholic Church, like for example, individuals that sit at the diocese level. More product development to come over the next one year. Thanks, Aaron. We actually have another question for you coming up next. That is, "I agree that innovation starts with a deep knowledge of the customer. How do you manage that with the development team being in New Zealand? Yeah, that's a great question. We do have a split development team. A substantial portion of it's in New Zealand. A substantial portion of it is in the United States as well. The way I'd respond to that is to say no differently in New Zealand than the way in that we do in the U.S. We have what I regard as a very experienced and well-equipped team of product managers. They're led by very experienced product leaders in their respective functions, and we just continue to focus on constant customer contact, constant product discovery, and really good research that leads us to the right sort of customer insights. There's an hour overlap challenge that occasionally pops up in New Zealand, but really the processes are fundamentally the same as if they were sitting in the United States. Thanks, Aaron. Steve, we have a question for you. "Is lead-based marketing new? I thought this was implemented in 2019. Can you please provide an update? Yeah. Very similar response to the lead question a few minutes ago. Maybe if I can clarify a little bit. We're putting a lot more emphasis into a lead-based generation strategy than we have in the past. Again, we're doing that through kind of improved content, improved ads, making very sure that we're doing that on a segment basis. Not all sizes of churches need the same things, and so we need to have some specificity there. I think it's also true or fair to say that probably our content strategy has maybe not kept up with the way that our product has evolved. To the degree that we can communicate more clearly into the market, we will drive more leads. Those leads will convert more efficiently, and I think we'll be more effective as we go. Thanks, Steve. The next question is also for you. How are sales and marketing changing in the COVID environment? Yeah. Thanks. Apart from the uncertainty that existed at the beginning of the pandemic, lots of churches had real questions about how aggressively to invest in online and mobile solutions. It's clear now that these solutions must be in place, and I think most churches are very much aware of that and are working to put those in place if they haven't. One of the things that's exciting for us is the opportunity that's created by the addition of Resi to provide really deep insights for churches regarding the behavior of their online audiences, which are really growing and become a core part of their strategies to reach people and engage with folks. Not only insight into how those audiences are behaving, but how they can facilitate their online audiences and increase their relationship and engagement with them. As COVID persists, which I think we believe that it will into the foreseeable future, we believe that this positions us really well. Thanks, Steve. Our next question is for Aaron. The competitive landscape is evolving quickly, and as Steve noted, competition intensity is increasing. What are the 3 key reasons a church customer will choose Pushpay over other offerings, and why might they choose a competitor's product? Yeah. I'd maybe point to 3 things that we talk about quite a bit. One is ChurchStaq, just the integrated all-in-one of all these products coming from a single company with an appropriate amount of integration that provides seamless workflows between them, that would be 1. Second 1 would be reliability. We pride ourselves in having very high uptime, very resilient systems. An example of that is a feature we call Assured Payments that collects payment information. Even if downstream third-party gateways go down, we don't lose transactions in that process. The last 1 would just be feature completeness. We offer a system that I call has a very wide surface area, meaning there's lots of things it can help with in terms of the church. Small churches in the area that we're still growing into, we offer a good product for smaller churches. That might be a case where some organizations, and I'm talking about organizations that are maybe 0-200, 0-300 in size, might opt for a much simpler platform that has a much smaller feature set that's a little easier to get into. We can still win those as well. Thanks, Aaron. We have one more for you. Could you give us an update on how church ways of operating have changed now versus pre-pandemic, particularly with regards to digital giving? Is digital penetration holding up as churches reopen? First of all, across the spectrum of our portfolio, we have seen patterns that emerged or accelerated during COVID hold up post-COVID. A really great example of this would be streaming, just to highlight again the Resi acquisition. One hypothesis you might have is that churches intend to go back to normal, and that would mean maybe reverting away from a streaming platform they adopted in March of last year. We've done a lot of research and product discovery about this, and we anticipate that that will not happen. In fact, churches continue to invest in streaming tools, in mobile applications, and everything online because they see the benefit in it, and they continue to find that their congregations are growing digitally in a way that they haven't before, and they're going to continue to lean into that. I would say that's true for giving as well. We can't share a lot of data about that right now given the position we're in relative to the blackout. I would just say digital giving is holding up along with all of our features. Thanks, Aaron. The next question is for Steve on the Catholic opportunity. You mentioned that customer growth has picked up with ChurchStaq. Could you give us some numbers around this? Based on early indications of demand, what penetration of the U.S. 330 million TAM do you aspire to achieve in the next 2 to 3 years or 5 years? As you know, we're in a blackout period as we approach our half-year reporting, I'm unable to provide any current numbers or forecasts. However, I can say that we continue to experience increased interest in tech solutions. We're experiencing that at both the diocese and the parish level. We have lots of conversations going on. As we continue to build out our go-to-market teams, our marketing teams, our sales teams, our customer success teams with Catholic-facing folks, we do expect to see the pace of acquisition increase as we go forward. Thanks, Steve. Our next question is for Molly. Could you please talk about the opportunities overseas, particularly with ChurchStaq? How quickly can you go after markets outside of the U.S.? A great question, one we receive quite frequently. The short answer is yes, ChurchStaq and ParishStaq do have the opportunity to expand outside of the United States. The reality is, we already serve churches outside of the U.S. today, primarily Canada, Australia, and New Zealand. We have a vision in our future to go after those markets outside of the U.S., that is more of a medium-term growth opportunity for us. The reason for that is we still feel that we have a large portion of the market to win here in the U.S., both in the Protestant market and in the Catholic market. We are very focused on going after those opportunities first while we research our ability to step into new markets in the future. Thanks, Molly. The next question is for you also. Your new brand architecture accommodates new additions to the group. What's the next addition for Pushpay, and what's the priority? Yes. Another great question. One of the things that we really challenged ourselves with in the executive team and down into our marketing functions across the last few years is do we have brand architecture that allows us to grow both inside of the faith space, to the adjacency of the faith space, and then potentially beyond that. As you could kind of see with a little bit of that preview, we really want to make sure that we are protecting our brand so that we do have the opportunity to both lean heavily into the church space, but also that in the future, we have the ability to step into not-for-profit education and into that international space, potentially into corporate spaces. One of the things that Resi brings with it is already corporate customers, already not-for-profit and education customers. There could be some kind of shorter-term, medium-term opportunities for us to capitalize on the business that they've already won in those spaces, and we need to ensure our brand has the opportunity to do that. As far as prioritization, our priority remains to be our kind of core market, which is definitely the Protestant space here in the U.S. Secondarily, we've just announced and just begin to build and step into the Catholic vertical here in the U.S., so that's second. Third would be those adjacencies that are directly attached to those two markets, which is faith-aligned NPOs and education opportunities. Thanks, Molly. Our next question is, how is the CFO search going? The CFO search is going well. Kevin can jump in if he'd like. He's joining me in leading that search. We have engaged an executive search firm that have been working with us for the past several months to ensure that we have an active pipeline, that we have high-quality candidates. This is the most critical role that we'll hire this year, as you all know, and so we are being very thoughtful in that hire. We were so excited to announce to you all last week that we've appointed Richard Keys as an interim CFO, which is giving us the ability to take the time needed to appoint the correct permanent CFO that'll be based here in the United States. Thanks, Molly. Our next question is for Shane. As churches reopen, how have you seen the activity on Pushpay's platforms and the level of adoption by new churches change? I think that Aaron, to some degree, answered that with his answer a few minutes ago. What we're seeing is similar patterns of behavior to what we were seeing through COVID. Those behaviors appear to have stuck, and we're seeing share of wallet hold up, but also, as Aaron said, across the other dimensions of our platform, app usage, et cetera, all definitely those post-COVID trends all staying in place. Thanks, Shane. Our next question is for Aaron. Can you talk to how you measure congregant engagement or use of the features within Church Community Builder, ChurchStaq, and what those trends look like? Yeah, I can. Maybe the first thing to say is we measure engagement very differently than what typically you might understand from typical SaaS products. Meaning we don't necessarily measure engagement by eyeballs on glass or interaction with an app because that's not how our customers are thinking about it. Our customers are trying to figure out who is involved in our organization or our ministry, and then how can we encourage that involvement. Really what we want to do is come alongside of those organizations, let them develop their own engagement model, and then we support that with, "Here's the data, and here's some ways that you can action engagement forward." I will just say three pillars of almost all the engagement models we see at our customers are attendance or participation, volunteerism, and giving. Those three things are very regularly tracked by our organizations, and we can track those. Historically, those have been growing across our industry. One of the challenges that we've seen during COVID is as more and more participation happens online, it's harder and harder to track. A significant value proposition of ChurchStaq, and particularly with the addition of Resi, is to be able to say we can help track those online participants a little bit better so that you do understand your engagement and move forward. Historically, it's moved forward. I think for a lot of organizations, the move to digital, particularly the aggressive move driven by COVID, has made it hard for churches to really understand that. We aim to come alongside and help with that. Thanks, Aaron. Our next question is for Shane. You haven't made any reference to guidance. Why haven't you tightened the EBITDA range given we're nearly halfway through the year? The bottom end of the range was there to allow for a reversion in digital giving rates. Have you seen any reversion? Thanks for the question. I think there's a similar question a little bit further down in the list. Obviously, the primary focus of the Investor Day is to give a longer-term strategy update. Currently, we're in the middle of our blackout, so we can't really talk to kind of details of where things are tracking. Our interim result will be released on the 10th of November, and obviously, we'll talk to results and where we expect the year to turn out there. As noted earlier, we have seen share of wallet holding up pretty well from the data that we see. Thanks, Shane. The next question is for Molly. Which competitors do you admire and respect the most? There are a few. This space as Steve shared with you and Aaron has also alluded to, there are some kind of new players popping up, but there are a few that I really respect because they've kind of shown some longevity, and they've provided a different model for churches of all sizes to be able to onboard with what they need. Planning Center Online would be 1. I would say Rock RMS has such a different model, but I do respect how they are giving the development opportunity across to their customers to design software in the way that fits the needs of larger churches. Thanks, Molly. One for Steve. How's front book growth? Are sales still challenged due to COVID? We're in a blackout period, so I'm not able to provide details. The market is somewhat still disrupted as a result of COVID. More and more churches are realizing that they can't wait for COVID to end, that they have to figure out a way to move forward. I think the opportunity for us going forward is strong, mostly as a result of the way we're building our product offering. The addition of Resi is critical to our ability to provide the kind of functionality which is very important to churches. It's become doubly important given the shift to the online attendance in response to COVID. Adding Resi allows us to be truly differentiated as we build the integrations between the platforms. One of the things that has come through very clear to us in our feedback from the market is that these churches have these large online audiences, but they don't have any visibility into who those people are. As we think about integrating Resi into our current platforms, one of the great opportunities that we have is to provide that visibility for churches so they can know who's attending online, so that they can then go and design engagement strategies for their people. We think that the addition of Resi is going to be really important for us and really important for our churches, and we're optimistic. Thanks, Steve. Our next one is for Aaron. Where do you see the greatest runway for innovation? Yeah. There's a couple things I can refer to there, 1 is I do not think we're done innovating in giving in general. We've done a really nice job coming alongside of churches across the U.S. and providing a very good online digital platform. There's still a lot of opportunities to grow generosity among churches. Without disclosing too much of our roadmap, when we think of micro-donations or if you think through how to engage maybe younger generations earlier in the giving cycle and how maybe to do that creatively, there's a lot of innovative opportunities still available in the giving platform. I'd say if we had to pick 1, I would pick engagement. That entire sort of product portfolio of things that help churches understand how people are engaging and then encourage that engagement in a way that's meaningful for them and to know whether their ministry is healthy, that is still very unique, it's still very differentiating, and we intend to capitalize on that. Thanks, Aaron. One for Molly. With the recent combination of Tithe.ly and Breeze, it appears there's another integrated solution in the market. How does this impact Pushpay's strategy, and to what extent does this pose a competitive threat? Great question. I would say, for our team, for the executive team that's on this call, we stay very close to our competitors. We desire both to integrate in ways that make sense for both parties, and we also keep ourselves nimble in order to react and respond where needed. I would just say from a competitive threat standpoint, both Breeze and Tithe.ly have always really been hyper-focused on the smaller end of the market. As most of you know, because you've covered us for quite some time or been with us for quite some time, you know that those two groups primarily serve churches that are sized under 200, usually under 150, where Pushpay and Church Community Builder have been very focused on those medium to large to extremely large churches. That stays the same. I will say, we will continue to add to our product offering to stay competitive, and that was one thing that was very exciting for our team about the announcement of Resi Media, is it just gives us another really competitive, differentiated piece to our platform that keeps us moving forward. Thanks, Molly. We have another one for you. Which parts of the business do you consider to be most under-resourced at present relative to where you see the opportunity? I'm thankful that I get this one because I bet everybody on this call from my team would fight to be the answer. I would just say for right now, because of where we're at, both with our plan to innovate in the Catholic space and to expand organically beyond that, it would have to be our product and engineering teams. I also say that not because we have chosen to under-invest there, but that as we shared earlier and Aaron Senneff shared with you all at the top of the Q&A, hiring in that area has been tricky. We want to continue to give resource, not just financial resource for headcount, but also resource from Kevin Kuck's teams to recruit and attract great talent in that area so that we can continue to be a market leader in our space. Thanks, Molly, and the next one is for you as well. Are you getting much pull from customers to develop solutions for religious schools? Good question. It's interesting. I think that we do have many Catholic parishes who have adjacent schools who are starting to ask those questions, and we're finding creative ways to be able to leverage the Pushpay solutions for some parts of schools. As you know, it's a very unique kind of nuanced piece of software, student information systems is, that we do not have today. I wouldn't say we're getting a tremendous amount of push from customers, but we're definitely getting questions which require us to kind of dig deeper, take a look, scope, and research those opportunities. Thanks, Molly. Our next one is for you as well. The last couple of years, we've had a strong tilt towards taking operating leverage. With the focus on resourcing up, should we be thinking that the company's tilt has gone back towards top-line growth, or should we think it will be more of a balance between the two? Another great question. We have been very focused on operating leverage, which has given us the opportunity to acquire Church Community Builder and to acquire Resi Media. Now we do, I believe, need to think of this as a balance. We are going to invest internally. We shared that regarding the Catholic Initiative, as well as to continue to fuel growth at the top line. Great question, definitely a balance. Thanks, Molly. The next one is for Steve. Are you seeing more price pressure in the market? If so, on payments or subscriptions? Are churches responding to the value-based sales pitches, or is the conversation tending towards price? Yeah, I think that we're not really seeing any price pressure from a payments perspective. Our processing rates are very competitive, in many cases actually come out a little bit lower than some of our competitors. We've seen some interesting things happen on the subscription side of things, we're having good success and good conversion rates on the pricing that we currently have in place. We feel like our pricing right now is set properly relative to the offering that we have and the value that we provide. I would say that as we make investments with our sales team to bring them more up to speed in terms of how to have those conversations from a value perspective, we're seeing nice results on the conversion side as well. Thanks, Steve. The next one is for Molly. Is the small church segment one that Pushpay can pursue and service well with its current product suite and model? Is this segment of interest to Pushpay? Yes, the small church segment is definitely of interest to Pushpay. We already serve a fantastic number of small churches, and we've actually seen a large number of small churches come to us with a desire to purchase ChurchStaq because it is an all-in-one inclusive software solution for them, and they are buying that at close to our list price. That was something I think I had shared with some folks earlier this year, was not necessarily what we were thinking would happen. We thought that it would maybe still be outpriced for that small church market. That's a good news story that those churches are interested in ChurchStaq. The other thing, there are also a lot of churches that are parishes or on the Catholic side that are in that small area, and they have also been very interested in our offering. I would say, yes, we are definitely interested in that segment of the market, and yes, we do believe that our product solutions today and into the future can serve that market well. Thanks, Molly. Our next question is for you. How should we think about trajectory of Church Community Builder cross-sell? Most customers come in the first 6 months, or is there a long runway of consistent cross-sell with a few hundred, perhaps? Is this similar for Resi? Good question. Obviously, we can't speak to the detailed metrics due to the blackout, but I will just say we have had great success in the cross-sell of those products, and we don't yet feel that we've hit any kind of barriers to continue growing cross-sell. That really comes down to a numbers equation, right, of how many customers are left to cross-sell. Again, I can't share specifics of that at this point in time, but we do feel that we will have a similar story for Resi with the ability not just to cross-sell standalone products but to continue to evolve that product offering for those customers over time that both retain their SaaS value but also grow their value to the business due to the processing volumes that are coming in. Thanks, Molly. Our next one is for Steve. Are you seeing those churches that are adopting ChurchStaq doing away with their other point systems? Last Investor Day suggested we could reduce from multiple systems down to two, for example, ChurchStaq and an accounting system. Yeah. Certainly, when we have churches adopt ChurchStaq, we do see some vendor consolidation, and that's one of the selling points that we go in with. The reality is there's lots of people out there in the market building lots of tools for churches. We've done some recent studies which indicate that the larger the church gets, the more tools they have, up to 25 or 30 different tools that they're using to execute different parts of their mission. I don't know that it's reasonable to say that we ever get to a point where we're down to ChurchStaq plus accounting. We are seeing vendor consolidation, which again drives towards stickiness for us. We're excited about that. I think that's probably what we would say there. Yeah. Thanks, Steve. Molly, can you talk to trends in churn? Some of the features we've seen today look very sticky. Yes. Churn is something that our business is very focused on and has been for many years. Turning around churn metrics is not something that happens overnight. The outcomes that you saw at our last annual, and that we'll talk about coming up in a month or so, really are the outputs of a lot of energy and intensive work that teams have been doing for years. One of the things that I'm most proud of, and this is due to the work of our product and engineering and our sales marketing processing teams, is the improvement of our retention rates in our small church market. Many years ago, we had a very high churn rate for our small churches. Again, those are customers who are size 200 on any given and we very dramatically improved those across the last 3 years. We'll share those metrics, specifically at the half-year mark. For today, I would just say that the features that really drive that are recurring donations. When you have a large group of your community that has set up their donation to be recurring, that's a very sticky feature. We also find that on our CHMS platform, if our customers are leveraging child check-in, the people management small groups, and process queues, they are more likely to stay with us over the long term. On the app side of the house, it's about the number of times that they're logging in, leveraging, and sending out push notifications and updating content. I think one of the questions that's coming up, I'll kind of lightly answer now, which is, as we develop products and as we think about improving the product on behalf of the customers, one of the questions we ask ourselves internally is, "Will this create a long-term relationship between Pushpay and its customer?" We measure and monitor that behind the scenes constantly. We have a fantastic group of people in our customer success organization with the title of CSM, or Customer Success Manager, and they are incented and driven to push more product into the customer base, meaning if I'm a customer and I've already purchased something, that CSM is incented to get me to use and leverage more of it. Because what we know is the more product that a customer is leveraging, the longer they are going to stay with our business. Thanks, Molly. That next question is for Aaron. "There's lots of great features being developed by Pushpay, but equally, as per the video with the customer, perhaps not all the bells and whistles are being used. What proportion of customers are using the new tech, and how do you encourage customers to use the extra features? Presume that the more features customers use, the higher the retention and the higher willingness to pay more. Well, I'll just start by saying, we want to meet churches where they're at, there's a lot of different types of churches in our customer base. At one end, you might have a very large multi-campus church that is dealing with tens of thousands of people, they use functionality in our systems that are very well adapted to those types of churches, like multi-campus functionality or process queues allow them to automate some tasks. Whereas if you go to a church of 150 people or 100, they'd say, "Look, we don't have multi-campus, and we know everybody. We don't need a complicated system to track workflows." They're very reliant on things like people or giving, for example. It does depend on the church, it can vary significantly. I'll just echo what Molly said. I think there's 2 things that go on. One is, as a product function, we're always looking for better adoption, whether that's as simple as tool tips or in-app messaging to point people to capabilities they're not using, or it's really just understanding the whole user journey and encouraging them to move into functionality they're not using. I do think the thing that Molly mentioned that sets us apart to some degree is we have a very active role in our customer success organization to come alongside churches, to coach them and help them implement the software, teach them how they can benefit from it in ways they're not, with an eye towards we know what kind of usage tends to drive retention, and so we have the ability to focus some of our efforts on those types of capabilities. Child check-in is a great example of that. Thanks, Aaron. The next question is for Molly. "Can you give us a sense of current market share in the mid-church market and the lower large church space? Where do you see the lowest hanging fruit to grow, and what does Pushpay need to do to drive market share up in this segment? Who are the main competitors in this segment of the market? Again, just as a reminder, I can't share specific metrics around our share of different segments. What I can say is, I do think that a big opportunity for us, and Steve can jump in on this one if he'd like to, a big opportunity for us is to really focus in on the upper end of the mid-market segment, which for Pushpay is churches, let's say, size 500 up to about 1,000. Again, that's the average weekly attendance when we're using those numbers. The reason that we believe that that's a great opportunity for us is those churches really operate very similarly to some of the larger churches that we have had the great benefit of serving for many years. We have the ability to take learnings from that larger enterprise market and cascade it down into that middle market. When we talk about what we need to do in order to drive up market share in this segment, we need to be very effective in content marketing. We need to ensure that we're providing our sales team with enough opportunities to work in that specific segment. That's something that I know Steve and his team are driving forward toward, not only just this quarter, but well into the future. Main competitors in this segment, PCO, absolutely. We do have a lot of legacy softwares that exist in this size of the segment, so you can think ACS, Shelby, some of the Ministry Brands platforms, so Fellowship One and competitors that kind of fit in a little bit into that legacy space. Steve mentioned this, but that's a different conversation. It's a different conversation that we need to ensure we're prepping our teams with great content to solution sell, solution-based sell in that space. Thanks, Molly. Our last question is for Steve. You mentioned that churches have 25 to 35 software tools typically. Is there an opportunity for Pushpay to create an app store to cross-sell these third-party tools and orchestrate and monetize this ecosystem, like recent Xero announcements? Yeah, great question. For about a year and a half now, maybe a little bit longer, we've been kind of taking a look across the landscape of church tech and thinking about how we would bring all that together to provide a suite of end-to-end solutions for our customer. One of the things that we want to do is provide the ability for a church to use the tools that they want to use, and hopefully be able to work with those other vendors and providers, if we don't own them, to at least partner or integrate with them in a way that adds a lot of value. Information is shared and data can move back and forth across those systems and allow churches to accomplish the things that they want to accomplish. To that end, we have a fairly robust integrations process that we run. We have many integrations with lots of different providers. As a matter of fact, I was reviewing just the other day, 2 proposed integrations that we're thinking about with other providers. In some cases, the question around the monetization, in some cases, we do monetize those things, and we actually drive revenue off those integrations as they occur, and as customers of those platforms choose to utilize and leverage those integrations. I think this is something that's going to evolve for us over time. It's something that we think about a lot, and we'll see how it goes. Thanks, Steve, thank you everybody for your questions today. That now concludes our time for this Q&A session. Molly, I will hand it back over to you. Thank you, Gabby. Thank you again to everybody for your attendance and participation today via our webcast. Fantastic questions came in as always. To close, as I mentioned at the beginning of this presentation, one of our core areas of focus this year is growth, and we remain confident in our strategy to gain further market share through our continued innovation of products, through M&A, and expansion into the Catholic market. With the integration of Church Community Builder and now the addition of Resi to our suite of solutions, we have set the scene for Pushpay's future growth. We're excited to continue to innovate and deliver meaningful software solutions to our customers that strengthen connection within their communities. Hopefully, the different presentations today brought this to life for each of you and gave some examples of how we're continuing to execute against our strategy. Thank you again for your continued support and your attendance. We appreciate your time.