Welcome to the 2021 Annual General Meeting for Pacific Smiles Group Limited. I'm Zita Peach, Chair of the Company and of today's meeting. I would like to firstly acknowledge the traditional custodians of the land on which I stand today, the Gadigal people of the Eora, and pay our respects to their Elders, past, present, and future. I'd also like to acknowledge the Elders of the land where each of you are today, noting that many of us are in different cities and countries for today's meeting. Finally, I extend my respect to any First Nations people joining us for today's Annual General Meeting. Given the significant health concerns attributed to the COVID-19 pandemic, in addition to guidelines and restrictions issued by Australian state and federal governments, the company considers that it is appropriate to hold the AGM as a virtual meeting. It is now 4:30 P.M., and there being a quorum present, I declare the meeting open for business. I confirm that the meeting has been properly constituted. In opening the 2021 AGM, I would like to introduce my fellow directors, Hilton Brett, Ben Gisz, Phil McKenzie, Simon Rutherford, Mark Bloom, and Scott Kalniz, as well as our Company's Secretary, Belinda Cleminson, and Matthew Cordingley, Chief Financial Officer, who are all on the conference call line. The Company's Auditor, Sarah Cain-Frost from KPMG, is also present on the call. The auditors will be available to answer questions on the conduct of the audit and the Audit Report for the year ended 30 June 2021. I wish to advise that as announced to the market on 22nd October, Mr. Gisz has indicated his intention to resign his position at the conclusion of the AGM. As a result, Mr. Gisz will not be seeking re-election at today's AGM. I would personally like to thank Ben for his long-standing commitment and contribution to Pacific Smiles. Ben has been instrumental to the growth of Pacific Smiles. He has worked tirelessly and passionately from helping take the company through IPO, to a footprint of 116 clinics and over 1,500 employees, servicing more than 700 dentists today. He has also been an advocate for maintaining a strong culture as the company continued to grow. His insights and contribution to the Board has been greatly valued. With the departure of Ben, I would like to advise that the process of searching for a new director has commenced, and the appointment will be announced in due course. I would also like to welcome Dr. Scott Kalniz to his first AGM. Scott joined the Pacific Smiles Board in January 2021. At today's Annual General Meeting, I will provide a brief address covering some high-level aspects of our organization. I will move to the Annual General Meeting business matters, and officially close the meeting. I will then hand over to Phil McKenzie, our CEO and Managing Director, for a review of the financial year 2021 and the outlook to the 2022 financial year. Turning to slide four, our true purpose is to improve the oral health of all Australians to world's best. This is a simple, yet significant belief which all our people align to as a dental service organization. How we achieve this is in the form of three value propositions. For dentists, it is that they are respected and know that we are there for them to enable their professional excellence. For our patients, it is that they can trust us collectively as the local experts. They are our priority. We are here for them and their families. For Pacific Smiles Group team members, it is that they matter. The work they do makes a difference, and we support it. Turning to slide five. As Pacific Smiles Group emerged from the COVID-19 lockdown and began returning to level one operations, all of our staff were reinstated to support centre readiness and optimize capacity as the states opened up at +70% full vaccination rates. Patients that were deferred during the lockdown period were contacted and rebooked. Our always-on digital marketing messaging was charged from emergency back to all treatment options. We have also launched our Use It or Lose It year-end campaign. As you are aware, no final dividend was declared for FY 2021. This has set us up to maximize our financial flexibility, placing us in a good position to resume our accelerated new centre rollout program as we return to level one operations. At Pacific Smiles, we are geared to resume our accelerated new centre rollout program with a further 15-20 new centres to be opened by the end of the financial year 2022. Turning to slide six. The first chart is our patient fees and number of centres. The second chart is our underlying EBITDA. The two charts provide a historical performance context over 12 years. In this period, we have grown the number of dental centres from 25 to 109, with patient fees increasing each year, except FY 2020, which was significantly impacted by COVID-19. The EBITDA graph shows a similar growth pattern, reaching AUD 33.1 million for the financial year 2021. Turning to slide seven. Our goal of more than 250 centres, 800+ chairs, is clear and on track. We have an intended market share objective of not less than 5%, along with EBITDA to patient spend target of 15%+. Under network growth, we will continue to add new dental centres by selecting the right sites through our unique greenfields rollout program. We engage the best dentists and employing the finest staff with the focus on reducing the time to profitability. At the same time, we will continually improve the operating performance of our existing centres by increasing the range of services, optimizing operating hours, and commissioning existing surgeries, all while seeking efficiencies through technology and innovation. Operational excellence is fundamental to margin expansion, ensuring we have the right people in the right place at the right time for patient supply-demand matching, allows dentists to maximize productivity. Our investment in IT infrastructure will also deliver significant efficiencies over time. Our focus on culture is to ensure our most important resource, our people, are operating together under a common framework, the Pacific Smiles way, which leverages our culture playbook, unifying, adapting, and playing to win. At Pacific Smiles Group, we are always exploring new initiatives for the business. We continue to investigate new opportunities in new geographies and continuing our partnerships with HBF and nib. Our success is ultimately dependent upon delivering a perfect patient experience, which requires the attraction and retention of high caliber dentists, employees with a high quality care mindset, all underpinned by efficient and effective operations. We will continue to build upon our success with an ongoing commitment to expansion and growth. In closing, before we turn to the AGM general meeting business, I'd like to thank Phil and the members of the executive leadership team for their care and leadership through an extraordinary year. Also, to our dedicated employees for their agility and focus this year, which enabled a solid performance despite the challenges. I would also like to thank the dentists who choose to use our service and facilities and provide such high quality care to our patients. To our shareholders, I would like to acknowledge the continued support we received over the past year. Lastly, I would like to thank my colleagues on the Board for their dedication and hard work during the year and for the flexibility for all of the extra meetings. Turning to slide eight. Sorry. The Minutes of the previous AGM are available on request from the Company Secretary. The Notice of Annual General Meeting was forwarded to all registered members on the 22nd of October, 2021, and is taken to be read. As this meeting is being conducted as a virtual meeting, the following procedures have been adopted. Shareholders' names will be announced prior to their questions being asked. Questions should be concise. Similar questions may be grouped together and a single response provided. Questions must be confined to the particular item being discussed and to matters relevant to shareholders as a whole. Questions and responses are to be informative and respectful. Shareholders are limited to one or two questions at a time. I would like to welcome those shareholders that are joining us via Zoom and ask that you please submit any questions or comments via the Q&A function, which can be found on the bottom of your Zoom screen. Please start your questions by typing your shareholding SRN or HIN. This will allow the moderator to identify you as a shareholder. If you would like to ask your question verbally, type your SRN or HIN and then type, "I would like to speak." Once you have finished typing, please hit enter on your keyBoard to send. Questions which relate to the general business of the company will be collected and addressed after the close of the formal business of the meeting. Slide 10 references around registration and voting. Voting on all resolutions will be conducted by poll. For the purposes of the poll, I appoint Jordan Foster of Automic Registry Services, the company's share registry, who has examined and prepared summaries of the proxy forms received to act as Returning Officer and to conduct the virtual poll. Shareholders in attendance via Zoom that have already submitted a vote by proxy should note that your votes will already be counted towards the poll. You do not need to lodge another vote unless you wish to change your proxy instruction. Shareholders in attendance via Zoom that have not submitted a vote by proxy and wish to vote on the resolution being put to the meeting today can do so by following the instructions provided in the Notice of Meeting. Also on your screen, there are instructions for how to log into the online voting portal. Please note that the online voting portal is now open and will remain open until the poll is declared closed. Your votes must have been submitted prior to the poll being closed for them to count. Are there any questions in relation to the voting process? No. Proxies have been inspected, and all those validly lodged have been accepted. Proxies have been received representing 60% of the issued capital of the company. All undirected proxies or open votes that have nominated the Chairman of the Meeting as their proxy will be cast in favor of the resolution in the Notice of Annual General Meeting. We will now proceed to the resolutions set out in the Notice of Annual General Meeting. Turning to slide 11. The first item of business is the consideration of the Annual Financial Report of the Company for the financial year ended 30 June 2021, together with the Directors' Declaration, Directors' Report, Remuneration Report and Auditors' Report. The 2021 Annual Report was made available on the company's website, or if you elected to receive a hard copy, a hard copy has been sent to you. If you wish to discuss the financial report, please submit your question via the Q&A. Any questions? No. As there are no further questions or comments on the financial report, I will declare them as considered and received. Turning to slide 12. Resolution 1 is as follows. To consider, and if thought fit to pass, with or without amendment, Resolution 1, Adoption of a Remuneration Report as an ordinary resolution. If you don't want... If you wish to discuss this resolution, please submit your question via the Q&A. Thank you. The proxies received in relation to this resolution are on the screen. I now put the motion. You can now vote via the online portal, and do not click on next until you have finished voting on all resolutions. Turning to slide 13. Resolution 2 is as follows. To consider, and if thought fit to pass, with or without amendment, Resolution 2, Election of Scott Kalniz as Director as an ordinary resolution. If you wish to discuss this resolution, please submit your questions via the Q&A. Okay, thank you. The proxies received in relation to this resolution are on the screen. I now put the motion. You can now vote via the online portal, and do not click on next until you have finished voting on all resolutions. Turning to slide 14. Resolution 3 is as follows. To consider, and if thought fit to pass, with or without amendment, Resolution 3, Re-election of Simon Rutherford as Director as an ordinary resolution. If you wish to discuss this resolution, please submit your question via the Q&A. There's no questions. The proxies received in relation to this resolution are on the screen. I now put the motion. You can now vote via the online portal, and do not click on next until you have finished voting on all resolutions. Turning to slide 15. Resolution 4 is as follows. To consider, and if thought fit to pass, with or without amendment, Resolution 4, R atification of prior issue of 5,769,231 fully paid ordinary shares as an ordinary resolution. If you wish to discuss this resolution, please submit your questions via the Q&A. The proxies received in relation to this resolution are on the screen. I now put the motion. You can now vote via the online portal, and do not click on next until you have finished voting on all resolutions. Turning to slide 16. Resolution 5 is as follows. To consider, and if thought fit to pass, with or without amendment, Resolution 5, Approval of Amendment to terms of the long-term incentive plan as an ordinary resolution. If you wish to discuss this resolution, please submit your question via the Q&A. Okay, thank you. The proxies received in relation to this resolution are on the screen. I now put the motion. You can now vote via the online portal, and do not click on next until you have finished voting on all resolutions. Turning to slide 17. Resolution 6 is as follows. To consider, and if thought fit to pass, with or without amendment, Resolution 6, Amendment of Constitution as a special resolution. If you wish to discuss this resolution, please submit your questions via the Q&A. The proxies received in relation to this resolution are on the screen. I now put the motion. You can now vote via the online portal, and do not click on next until you have finished voting on all resolutions. Turning to slide 18. Resolution 7 is as follows. To consider, and if thought fit to pass, with or without amendment, Resolution 7, Approval of issue of incentive securities to Philip McKenzie, Managing Director, as an ordinary resolution. If you wish to discuss this resolution, please submit your questions via the Q&A. Proxies received in relation to this resolution are on the screen. I now put the motion. You can now vote via the online portal, and do not click on next until you have finished voting on all resolutions. Turning to slide 19. Resolution 8 is as follows, to consider and if thought fit to pass with or without amendment, Resolution 8, Renewal of proportional takeover provisions as a special resolution. If you wish to discuss this resolution, please submit your questions via the Q&A. The proxies received in relation to this resolution are on the screen. I now put the motion. You can now vote via the online portal and click on next once you have finished voting on all resolutions. Turning to slide 20. That concludes all resolutions to be voted on today. As noted, we are conducting a virtual poll on the resolutions. I note the poll is already open. Can all shareholders voting online, please now ensure that you have submitted their votes. I will allow another minute before the poll is closed. If you have any questions in relation to the submission of online votes, please send them through the Q&A function now. There being no questions, I declare the poll closed. The staff of Automic will now process the poll, and the results will be announced to the ASX once they are available. There being no further questions, I'd like to thank all shareholders for their attendance and will declare the meeting closed. As advised earlier, the results of the poll will be announced to the ASX once they are available. Turning to slide 21. I would now like to hand over to Phil McKenzie for the Chief Executive Officer's address. Over to you, Phil. Thanks very much, Zita. Good afternoon, everyone, and thank you for joining us for the Pacific Smiles Annual General Meeting 2021. I'm Phil McKenzie, the Chief Executive Officer and Managing Director. Today it is my pleasure to provide you with an update on the company performance and progress. Before I commence, I too would like to acknowledge how proud I am of the people across the Pacific Smiles Group who've worked tirelessly with great pride and commitment to deliver exceptional results under very tough circumstances. At the same time, also to the dentists who practice at Pacific Smiles, I would like to say a sincere thank you. The trust and respect they give us by choosing to operate their practice in our network drives our commitment to growth and to the delivery of our true purpose. Let's move to slide 22, which lists the key financial highlights for the 12 months to 30 June 2021. The key features and results are as follows: Patient fees across the Pacific Smiles Dental Centres network of AUD 240.8 million, which is up 29.3% on the prior year. The two-year compounded annual growth rate is 13.4%. Same centre growth rate was 26%. The two-year average is 10.8%. EBITDA underlying of AUD 33.1 million was up 40.8% on the prior year. The two-year compound annual growth rate is up 20.4%. Full year underlying NPAT was AUD 14 million, up 72.8% on the prior- year result. We finished FY 2021 with a total of 109 dental centres. No final dividend declared, and this has set us up to maximize our financial flexibility, placing us in a good position to resume our accelerated new centre rollout program as we return to level one operations across the group. Moving to slide 23. The Pacific Smiles Group opened 15 new dental centres in FY 2021, all in shopping centres, including our 100th centre at Bondi. Across the Pacific Smiles existing and new centre network, we added 35 new dental chairs, taking the total number of new chairs for FY 2021 to 84. With the new HBF Dental chairs included, this total takes us up over 100 new chairs on the ground for the year. As part of our managed services agreement with HBF, we entered the market with three new HBF Dental centres. PSG ended FY 2021 with over 700 dentists choosing to practice with us, delivering nearly 1 million appointments that again achieved an annual NPS of over 80. Our retention of the SFA dentist remains above 90% on an annualized basis, and we also welcomed a record number of graduate dentists into the business with 26 commencing in the Insights Graduate Program for FY 2021. As you know, at Pacific Smiles, our people are the cornerstone, and staff retention reflects that. I'm particularly pleased to report our staff retention rate remains better than 80%. Turning to slide 24. At PSG, we take pride in being Australia's leading dentist service organization with the true purpose of improving the oral health of all Australians to world's best. We care about the dentists, their patients, and our employees, and this is why we're fully committed to investing in a sustainable future for all our Pacific Smiles families and local communities. We're beginning our journey as a sustainable organization with the following projects. A multifaceted recycling program, safe destruction of data, engaging suppliers that uphold ethical social practices, conscious water and energy consumption, improved materials selection. On slide 25, some of our very proud accomplishments at Pacific Smiles during FY 2021 are as follows. Pacific Smiles continues to improve our standardization and modernization of our new centre rollouts. Providing our dentists and employees with leadership and educational opportunities to enable them to perform to their full potential. As I said, the opening of 15 new centres and two HBF Dental centres. Innovation for our patients and dentists with the opening of further kiosks and the continued rollout of our oral scanners. Continually improving the stability of our IT network with equipment upgrades, combined with the movement to cloud-based products and the maturity of our cybersecurity platform. Turning now to slide 26. At Pacific Smiles, we're focused on our growth program and on accelerating the rate of new centre rollout to more than 20 centres per annum. On the new centre rollout, we continue to use the greenfield rollout format, opening with three operational chairs and the capacity ultimately for five at each centre. Pacific Smiles Group has opened the following centres to date in FY 2022: in Queensland, Coomera; in New South Wales, Cameron Park, Goulburn, Corrimal, Merrylands, and Hornsby; and down in Victoria, Doncaster. The business is set to open 15-20 new centres in the full year FY 2022. We have refined new centre marketing activities, producing more pre-appointments, enabling dentists to commence with full books. We recently opened in Coomera on the 13th of September on the Gold Coast, with a record number of nearly 700 appointments before the centre doors were even opened. Regarding dentist attraction and retention. As the fastest-growing dental service organization, our reputation as the service provider of choice is reflected by the high level of interest from new graduates seeking to operate their practice from a Pacific Smiles Dental Centres. We estimate approximately 10% of graduating dentists will establish their practice at a Pacific Smiles Dental Centres in FY 2022. The delivery of professional learning activities and mentoring is a core service offering to practicing dentists and a key component of attracting and retaining dentists at our dental centres. As to retention and attraction. Pacific Smiles prides itself on its investment in innovative technologies and processes to continue to improve the highest quality care to patients and maintaining a high level of attraction and retention of its patients. We recently commenced the use of AI technology, enabling the business to increase patient understanding of their oral health from the comfort of their own homes through our Pacific Smiles Dental app. There's been more than 1,500 downloads of this initial AI test, and this will allow us to further automate a new life cycle of communications to existing patients in partnership with their dentists. Going to slide 27. Pacific Smiles Group is pleased to provide a trading update as follows. The year-to-date same centre patient fee growth is - 17.7%. However, with the strong return from lockdown, the first 21 days of trading November is up 5.5% on the prior year's same-day comparison. We're encouraged by the strengthening trading as the month has progressed. The Pacific Smiles guidance provided today assumes that there are no further material COVID interruptions. While we have had uncertainty, we feel more confident Pacific Smiles will return to normal trade to provide the following guidance. We're providing the half breakdowns to allow investors to understand our strong return from lockdown. The guidance is as follows and excludes the impact of AASB 16 leases. Patient fees for the first half of approximately AUD 109 million-AUD 111 million, and the second half of AUD 130 million-AUD 140 million. We will open approximately 15-20 new dental centres in FY 2022. EBITDA of approximately for the first half AUD 6 million-AUD 7 million and the second half of AUD 13 million-AUD 15 million. As PSG has provided guidance for FY 2022, no further monthly trading updates will be provided. We would also like to advise that PSG expects to pay an interim dividend for FY 2022. In closing, on behalf of the executive leadership team, I want to say thank you to all the Pacific Smiles teams. Whether the field-based leaders, the dedicated folks in our centre operations, or those equally dedicated people working in our support centre, your efforts and energy is incredibly important and very much appreciated. I'd also like to express my personal thanks to the Directors of Pacific Smiles Group, and in particular, a note of appreciation to Ben Gisz, who's retiring from the Board today. Ben has been instrumental, as we've heard, to the growth of Pacific Smiles, and he's become an invaluable guide and mentor to us all. We wish him well and know he won't ever be too far away. At PSG, we're building on our momentum, and we're excited to further extend our position as the leading dentist service organization in Australia. I'll now call for any questions.
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