Hello and welcome to the bpost second quarter 2022 analyst call. My name is Courtney, and I'll be your coordinator for today's event. Please note this call is being recorded, and for the duration, your lines will be on listen only. However, you will have the opportunity to ask questions, and this can be done by pressing star one on your telephone keypad. If you require assistance at any time, please press star zero, and you will be connected to an operator. I will now hand you over to your host, Mr. Dirk Tirez, Chief Executive Officer, to begin today's conference. Thank you. Well, good morning, ladies and gentlemen. Welcome. I'm pleased to discuss our second quarter 2022 results as CEO of bpost Group. Welcome to all of you, and thank you for joining us. I'm delighted to be joined by Philippe Dartienne, our new CFO since June, as well as Antoine Lebecq from Investor Relations. We posted the materials on our website last night. We will walk you through the presentation, and of course, we'll then take your questions. Two questions each would ensure everyone gets the chance to be addressed in the upcoming hour. I'm pleased with our Q2 results and the management initiatives supporting them. I will share at the end some of the strong momentum in each business and how our efforts have been paying off since the Q1 results in this adverse environment. You remember the initial EBIT guidance of EUR 280 million-EUR 310 million communicated in February before the world changed. I'm pleased to report that the results of the second quarter exceed the estimations underlying the initial guidance despite the ongoing macroeconomic pressures. How did that happen? Resilient mail volumes, continued nice growth at Radial North America, and the successful implementation of the management actions we had shared with you. You see that our group-adjusted EBIT stands at EUR 82.6 million, with a margin of 8%. As expected, EBIT is down by 22.5% compared to the high comps of the second quarter last year with a full lockdown in the month of April in Belgium and the pre-VAT regulation periods. Our group operating income for Q2 stands at EUR 1,035 million and remains stable year-over-year, also when combining the deconsolidation impact of UBI Retail and the Mail Group with favorable foreign exchange movements. This mainly results from the organic contribution of Radial's new customers, partially offset by the decreased Asian cross-border revenues due to the new European regulation on VAT, slightly lower but resilient mail revenues, and lower revenues from lower parcels volumes. At Belgium, adjusted EBIT declined by EUR 22 million to EUR 62.8 million, mainly due to lower operating income from lower mail and parcel volumes, coupled with nearly stable OPEX, again when excluding UBI impacts, despite the forced recent salary indexations of 2% each and higher energy costs, which we are able to mitigate by FTE reductions and higher recoverable VAT. At E-Logistics Eurasia, the adjusted EBIT stands at EUR 7.1 million, a EUR 15 million decrease year-over-year due to the lower cross-border activities and continued pressure on volumes and DynaGroup. We have a different picture at E-Logistics North America, where EBIT grew by more than EUR 7 million and increased by almost 70% to EUR 15.2 million with an improved margin of 4.8%, mainly thanks to the Radial contribution, which continues its path to higher growth and profitability. These results were obtained despite the continued adverse macroeconomic environment. Following the start of the war in Ukraine and the surge in inflation, we observed a significant drop in consumer confidence in the month of March, which has continued to deteriorate in the second quarter, 2022. Only Belgium saw a slight recovery month-over-month until June. This contrasts with the trends observed in the Netherlands or in the Eurozone, where consumer confidence deteriorated further. In all geographies, this indicator remained below last year's levels, and first views on July levels indicate that consumer confidence remains fragile. We also observe a continued decline in online retail sales year-over-year, but statistics suggest a softer decrease in the month of May in Belgium, with a limited decline of -5% year-over-year, and a 10 percentage point sequential improvement on April. At EU aggregated level, the year-over-year pattern remained broadly unchanged over the past three months. In the US, online retail sales show a different trend as they continue to grow year-over-year, but they are stabilizing on a monthly basis since February. In Belgium, inflation continued to climb from 8.3% in March to 9.7% in June, the highest reading since 1982. For the remainder of the year, global recession risks now arise as high inflation hurts consumer disposable income and retail spend capacity, and central banks are taking measures with regards to their monetary policy to combat this inflation. I will later on elaborate more on the actions taken by the management to face and mitigate such an impact in the past quarter, and also for the rest of the year. I would now like to hand over to Philippe for more details on the financials of the second quarter. Thank you, Dirk, and good morning to all. I'm very happy to be here to comment on our second quarter results, and I look forward to meeting you all. I've enjoyed my first two months at bpost Group. I am impressed by the energy within the group and the collective desire to drive change and implement the management actions Dirk mentioned. For your reference, you will find on page five an overview of the key financials for the quarter, both reported and adjusted. Dirk already mentioned our group top line and EBIT. Our adjusted net profit amounts to EUR 71.14 million. It benefited from net financial result, increasing by EUR 80 million year-over-year, reflecting lower financial charges related to IAS 19 employee benefit, in line with higher discount rates and thus a non-cash impact. Effective tax rate being at 27.3%, very close to the statutory tax rate. Allow me to move directly to the details of Belgium on page six. Belgium, at constant perimeter, external revenues decreased by EUR 12 million to EUR 519 million. Let me walk you through our sub-segment. Domestic mail recorded an underlying mail volume decline of 7.5% for the quarter against the post-COVID rebound of +1.4% in Q2 2021. This impacted revenues by -EUR 20 million, but was mitigated by a positive price and mix impact of +EUR 13 million, mainly through mail pricing. Altogether, domestic mail revenues decreased by EUR 7 million year-over-year. Admin mail volumes were only slightly supported by some COVID-19 communication. We estimate a contribution of less than EUR 1 million to the top line in the second quarter, which contrasts with the contribution of about EUR 8 million to the top line in Q2 last year. Parcels Belgium recorded a decrease of EUR 11 million, or -9.5%. Our volumes were 12.9% below last year. This volume trend reflects the tough comps of last year when there was a full lockdown in the month of April. It also reflects Amazon insourcing, without which the underlying parcel volume decline stood at -2.9%. This is an improvement on Q1 when this amounted to -1.8%. Volume was supported by resilient demand in fashion in the months of May and June. At the same time, the price mix improved from +3% in Q1 to +3.4% in Q2, thanks to recent price increases and a favorable customer mix. This contrasts with the negative price mix effect of last year. As a reminder, given the further inflationary pressure on cost, bpost announced in May a second price increase of +2.9% for its contractual product applied since the month of June. To put things in perspective, parcel volume remained 57% above the pre-pandemic second quarter of 2019. Let me move to proximity and convenience retail network, where revenue increased organically by EUR 6 million, resulting from the new management contract. Recall that the management contract was already approved by the Belgian government in July 2021. On July 19, 2022, the European Commission approved Belgium's plan to compensate bpost for providing service of general economic interest for the period 2022 to 2026 under the seven management contracts. In this subsegment, the consolidation impact of UBA Retail as from the month of March this year was EUR -34 million in the quarter. Value-added services slightly increased by EUR 1 million, mostly resulting from higher revenues from fine solutions. Let's move to the P&L of Belgium on page seven. As a result of lower volumes, operating income decreased by EUR 40 million in Belgium. On the cost side, excluding UBA Retail, the operating expenses remain nearly stable year-over-year despite inflationary pressure. We indeed suffer from, first, higher payroll costs per FTE, reflecting the impact of each of the +2% salary indexation of November 2021, February, April, and June 2022, as well as the change in night shift regulation. We also suffered from higher energy costs. On the other end, we benefited from lower fleet and subcontractor costs, less FTEs due to the lower parcels volume, and the execution of the dedicated management action Dirk will discuss later on in the presentation. We also enjoy higher recoverable VAT in this quarter. Moving to E-Logistics Eurasia on page eight. External operating income was down EUR 27 million, contrasting the strong growth in e-commerce logistic with lower volumes at Dyna and cross-border. Looking at the revenue development per subsegment, we see that in e-commerce logistics, Radial Europe and Active Ants sales enjoy a healthy 12.8% growth, mainly from new customers onboardings. Note that despite lower sales in April, sales of existing customers, the same-store sales, started to pick up in May and June. At Dyna, sales were down around -20% versus last year, similar to the previous quarter and due to the volume in one- and two-man delivery at Dynalogic, exclusively driven by lower consumer spending in white goods and less devices to be repaired at Dynafix. Dyna development did offset the strong growth momentum at Radial Europe and Active Ants with a combined decrease of EUR 2 million in revenue. Let's move to cross-border. Cross-border, as expected, recorded a weak quarter against last comp, high comps last year. Revenue decreased by -EUR 25 million or -26%. Similar to the previous quarters, we continue to see the ongoing pressure on Asian parcel volumes. The -50% decline in Asian sales is the consequence of the termination of the VAT exemption on low-value consignments since July 20, 2021, but also reflects the recent COVID-related lockdowns in China and the consequences of the Ukraine war, resulting in delays or reduced shipments to Europe. Note that as from Q3 onwards, we will start comparing with post-VAT regulation quarters. We continue to expect in the future a progressive recovery from VAT regulation impact, and sales in June were slightly recovering. Let's move to slide nine. Operating expenses decreased by -EUR 14 million. Across sub-segments, we had, for cross-border, lower transportation costs and lower inter-segment OpEx charged by Belgium in line with the lower Asian volumes. For e-commerce and logistics, lower material cost, lower interim, and transportation costs in line with lower volumes at Dynalogic and Dynafix, Dynasure. Higher payroll costs from inflation and recent site openings in line with our expansion and the strategic development initiative for Radial Europe and Active Ants. Moving on to our North American e-logistics business on page ten. The operating income of e-commerce logistics increased by EUR 86 million, up 15% at constant exchange rate. A very healthy level of growth at Radial, but also Landmark and Apple Express that benefited from new clients or volumes won in 2021. Radial revenues amounted to $321 million in this quarter. This is respectively +61% and +18% above the second quarter of 2019 and 2021, which reflects the structural e-commerce logistic growth and Radial's expansion plan. You can also see the impact of the consolidation of the Mail Group in early August 2021. Moving to the P&L on slide 11. Operating expenses increased by 6.6% excluding FX impact. Variable OpEx evolved at a slightly lower pace than the revenue development at +8.2%, and include labor cost headwinds from wage inflation in fulfillment, but were also mitigated by some productivity gains. We also incurred lower SG&A costs and higher fixed costs from the new sites opening which support our commercial successes. Year-over-year, E-Logistics North America adjusted EBIT increased by EUR 7 million, almost 70% up to EUR 18.1 million, with an improved margin of 4.8%, reflecting the continuous progress at Radial. Moving on to the corporate segment on page 12. External operating income slightly increased by EUR 1 million year-over-year from higher billing fees. More importantly, lower OpEx includes a reduction of 3.8% in overnight FTEs and interims, resulting in an improved EBIT. We move to the cash flow on slide 13. The main items to flag are the following. The cash flow from operating activities before change in working capital remained stable year-over-year, mainly resulting from lower prepayment of corporate income taxes offsetting the lower operating results. The change in working capital and provision decreased by -EUR 62 million, resulting from lower suppliers balance due to a different payment calendar, resulting in one additional accounts payable run in the month of June 2022 compared to last year. Also a different payment schedule of terminal use advances. These were made in the second quarter this year, whereas these advances were paid in Q3 last year. These timing effects are expected to reverse in the coming quarters. The cash outflow from investing activities increased by 14 million to EUR 42 million, including higher CapEx to support the logistics growth of Radial U.S. and the optimization of our domestic network. Also higher M&A activities, mainly from the acquisition of IMX in May. In line with our strategy to transform Belgium, build E-Logistics Eurasia, and grow E-Logistics North America. I now hand over to Dirk to cover our outlook for the remainder of 2022 and elaborate on management action that resulted in operational improvement in the first half of 2022. Well, thank you, Philippe. Whereas our first quarter was in line with the February guidance, our second quarter outperforms our full year 2022 EBIT guidance of EUR 280 million-EUR 310 million, despite the difficult market conditions. This is notably thanks to the successful implementation of the measures explained in our May with our Q1 results in order to face and mitigate unfavorable impacts on EBIT. The collective energy Philippe mentioned is certainly at work. However, as discussed in my introduction, adverse macroeconomic environment persists globally and still brings uncertainty for the remainder of the year, driven by two external factors. First, with the rising inflation in Belgium and internationally, which results in even stronger headwinds than those anticipated in May. In Belgium, as illustrated in the backup slides, we know as of today that due to a fifth consecutive indexation of 2% that will now take place in September, we will incur this year an additional impact of approximately EUR 7.5 million, which comes on top of the EUR 70 million versus the guidance, as introduced to you three months ago when this indexation was still foreseen in December 2022. At this stage, the Federal Planning Bureau also foresees two other salary indexations to follow in February and May 2023. Should inflation continue to further accelerate, the anticipated further indexations could still occur earlier than anticipated. Second, there is the consumer behavior uncertainty linked to the inflation impact on discretionary spending, the rising risk of recession, and the post-pandemic parcel volume normalization. These stronger headwinds and consumer behavior remain a source of uncertainty for the third quarter, which when looking at historical seasonality, is a softer quarter with lower volumes during the summer period and for the end-of-year peak. For the sake of transparency, we shared with you in May the way our perspective on inflation, energy, and e-commerce market conditions may deviate from the initial outlook. Based on our perspective at that time, there was a potential downward risk of up to EUR 40 million net to the initial EBIT guidance. Today, with one extra quarter behind us and the results from the management measures, bpost now revises downwards this risk to up to EUR 25 million net, despite continued market disruptions. Of course, management continues to take actions at all levels in order to face and mitigate these adverse impacts while positioning our business for success in the midterm and in a sustainable way as our ESG framework becomes embedded with the way we plan and execute. As shown on slide 15, and to name a few, we have, in Belgium, good progress made on our commercial parcels hunting plan with the objective to counter volume loss from Amazon and post-COVID normalization. On top of the large volume customers already announced in May, namely Nespresso, Puma, zooplus, we recently signed additional customers such as Vinted and the National Lottery. We were also successful in signing strategic partnerships with some carriers. These are expected to bring additional volumes as from the beginning of 2023. As Philippe just recalled, we also applied since June a second price increase for our national contractual volumes. As to costs, OPEX control measures are paying off, and positive effects are beginning to be visible, notably in workforce management. In consultation with the social partners, several actions have been implemented and will continue to be implemented progressively in the coming weeks and months. The drastic implementation of the planned reorganizations for 123 of our distribution offices in 2022 is further reinforced by an exceptional measure consisting in additional volume-driven workforce adjustments in offices that are significantly affected by lower volumes and not provided for in the reorganization plan. These measures are also supported by external mobility to other public or semi-public institutions from May and June, as well as internal geographical and functional mobility. Despite a relatively fixed cost-based structure and lower than initially anticipated parcel volumes, these measures led so far to a productivity improvement of +2.7% year-over-year and around 780 FTEs less year to date, mainly in our operational network, but also to a lesser extent in overhead functions. Of course, this number excludes FTEs at UBI Retail. This improvement in overhead was supported by synergies in sales and marketing, resulting from the combination of mail and parcels, the reviews of mail center positions, and an external hiring freeze, altogether leading to a 3% FTE reduction year-over-year. At E-Logistics Eurasia, well, we had increased sales efforts being made in our cross-border activities to counter volume pressure from lasting impacts of the new VAT regulation and the lockdowns in China. We developed five new lanes and new business opportunities for our Asian activities. New lanes have also been created with Canada and between the U.K. and the U.S. for a famous brand in fast fashion. All these new opportunities should allow us to progressively get back to pre-VAT sales levels of Q1, Q2, 2021 in the near term. At Radial and Active Ants, contracts with new customers have also been signed in Belgium and in the Netherlands with famous retailers in health and wellness, fashion, and pet food industry. Focus remains on further development of sales team in order to leverage the recently expanded capacity. We also continue to focus on other initiatives such as cost optimizations and productivity improvements across all our businesses. At E-Logistics North America, besides pricing adjustments to reflect wage and shipping cost increases, additional productivity actions are taken in fulfillment activities at certain Radial sites, and these include operational flow improvements and automation to reduce labor dependency. On the cost side, the focus on overhead management led to a reduction of overhead to revenue ratio while keeping investing in our operational structure to drive our future growth as planned. On a side note, on our growth plan, Radial has just added a new fulfillment center in Vancouver to support client needs, and Landmark Global and Apple Express have expanded their processing capacity through investment in additional facility space. As a follow-up of the announcements made previously, Radial is rationalizing the timing of new sites openings in order to align with customer timelines. The opening of two new sites will be postponed from H2 2022 to early 2023, which also contributes to OpEx control measures. The North American market remains dynamic and attractive for Radial to pursue its accelerated growth plan. Finally, at corporate level, thanks to its strict hiring policy and governance, we have been able to capture 65% of the natural attrition in the overhead population within bpost SA/NV. This means that only 35% of the departures are replaced, notably thanks to our focus on internal mobility. In the near term, we have the ambition to reach 80%. This diligent execution of FTE reduction is also complemented with several initiatives to optimize the workforce needs in a sustainable way. The main initiative that in the last quarter has started to deliver is the launch in April of the bpost Business Solutions, BBS, our new corporate shared services center. Far, all these initiatives led to an FTE reduction of close to 4% or 60 FTEs visible at corporate level. We remain active in our portfolio managements as we are keen to support our most promising activities and reassess those becoming more marginal. You will have seen our acquisition of IMX, and we always assess accretive opportunities. Overall, these immediate actions are in line with the six priorities I shared with you for the year 2022 and have contributed already to the good results of the second quarter. We continue to see the need for bpost to be as best prepared as possible for the uncertainties ahead, and we proactively act on what we can control from management and our colleagues. bpost Group continues to leverage the ongoing disruptions in the market to further accelerate the transformation momentum. We are now ready to take your questions. Thank you, operator, for opening the lines. Thank you. As a reminder, if you would like to ask a question on today's call, please press star one on your telephone keypad. Please ensure your line is unmuted locally, and you will be advised when to ask your question. That was star one on your telephone keypad, and please stand by while we prepare for the first question. Our first question comes in from the line of Ivar Billfalk-Kelly calling from UBS. Please go ahead. Good morning, and thank you for your presentation. If I start with the clarification, please, on the guidance. You stated that 1Q is in line with expectations, but 2Q is better. Does this imply that the reduction of potential headwind from EUR 40 million to EUR 25 million is exclusively down to better outlook for the second half? Or does some of the better performance in 2Q actually contribute to that reduction? Linked to that, given that you haven't actually reduced the headline guidance of EUR 280 million to EUR 310 million, does that imply that there's actually a credible scenario where EBIT could be above EUR 300 million a year? Secondly- Please accept our apologies, but the line is very difficult to understand. Would it be possible to clarify your questions again? Sorry for this. Is this any better now? Yes, indeed. Yes. Sorry about that. I'll start again and sorry everyone for the extra time. So you stated that 1Q was in line with expectations, but 2Q was better. Does this imply that the reduction in the potential headwind from EUR 40 million-EUR 25 million is exclusively down to better outlook for the second half? Or does some of this outperformance in 2Q actually contribute to the reduction? And linked to that, given that you haven't changed your headline outlook of EUR 280-EUR 310, does that imply that there's actually a credible scenario where an EBIT above EUR 300 could be achieved for the full year? The second question then, on the logistics division, can you give us an estimate of the proportion of the contracts that have been repriced or had indexation applied recently, to reflect the higher cost basis? Is there any change in the contracts that you're signing or renegotiating to change the split between open and closed book contracts at all? Thank you. Thank you for the question. Relating to the outlook, let me put some numbers next to what Dirk already mentioned. You will recall that in Q1, the negative EUR 40 million potential risk has been explained by several elements, of which the salary increases and the energy costs and the context of the macroeconomic environment. If we look at the end, as we stand right in July after the June results, what can we say? We see still some pressure when it comes to labor costs in front of us and energy as well. We assess this one to be roughly in a roughly EUR 8 million additional headwinds. On the other end, we had outperformed our forecast for Q2, as you rightly mentioned it. Mechanically, we considered that we could reduce the risk for the total year 2022. Of course, also, I mean, we are at the end of Q2, when we'll have more clarity at the end of Q3, we will give you updates on where we believe we're gonna land in December 2022. On the logistics repricing proportion of the portfolio, I'm sorry, but we don't have numbers readily available. Antoine will come back to you on that one. But indeed, it's a dynamic which is ongoing with our customers. In some instance, we need to renegotiate one by one. On the other circumstances, this mechanism are totally embedded in the contract, so it's not even a negotiation, it's automatic. Understood. Linked to that, to the new contracts that you're signing, is there a change in strategy at all then to try and mitigate or reduce volatility in costs? Or is it business as usual? I would say, sorry to answer that way, it's a mix of both. Of course, it's not only about signing new contracts, but trying to be as much protected as possible as everyone is doing in the market. Whenever we could automatically include this formula, we do it. Sometimes we are successful, sometimes we are not. The strategy of trying to be protected for any potential increase is unchanged compared to the past. Understood. Very clear. Thank you very much. The next question comes in from the line of Frank Claassen, calling from Degroof Petercam. Please go ahead. Yes, good morning, all. Two questions. First on the mail volume decline. What is currently reflected in your guidance for the full year? If I recall well, you started the year with -8% to -10%, then you said at Q1 closer to -8%. What do you currently expect, and what are the main drivers? Secondly, similar question, I would say on the CapEx guidance. You started the year with around EUR 250 million gross CapEx. Is that still valid, or do you expect to come in lower because of the slowdown of the economy? Thank you. Thank you for your question. The first one relating to the mail, we keep the full year guidance. Indeed, we are closer to -8% than -10%, thanks to the good performance of H1. Our perspective on H2 is of course lower volume in Q3. Relating to the CapEx, the budget, we have EUR 250 million as a full year spending. We are roughly around EUR 60 million at the end of June. We will continue investing to support our growth. This one is also dependent the speed at which our customers are requesting expansion. We will continue matching the investment in terms of CapEx with the higher demand or capacity installation to meet our customers' request. As it looks now, you stick to the EUR 250, but it could be lower dependent on your clients. Absolutely. We rather see being slightly lower, the 250, than higher. That's understandable. Okay, thank you. The next question comes in from the line of Sumit Mehrotra, calling from Société Générale. Please go ahead. Hi, Sumit. Is your line muted? Okay, we'll move on to the next question, which comes in from the line of Henk Slotboom, calling from The IDEA!. Please go ahead, Henk. Good morning, all. I've got two questions, and if I may, I can ask a third one as well. Let me start with a question I've been asking before. We've heard a lot of noise from Ms. De Sutter at the end of last year and early this year on labor legislation in Belgium. It's been terribly silent of late. Have there been any developments? Have I missed something, or can we expect something? Perhaps you can shed some light on that. The second question relates to the shift in volumes in the moving parts in parcels. You successfully recouped about 40% of the volume you lost to Amazon. I'm reading in The Tide that the contracts you gained came from small and mid-sized enterprises and from parties like the Nationale Loterij, National Lottery, and Vinted. As far as the small and mid-sized enterprises are concerned, I assume that these are relatively new players on the e-commerce market, because I would assume also that small and mid-sized enterprises, when they start, they first go to the former incumbents mostly. Perhaps you can shed some light on that. Vinted is not, if I speak to your colleagues, it's not a party that makes you very rich, to put it in those phrases, they often go for the lowest tariff. I've got no idea what to think of the National Lottery. I can't imagine that the lottery tickets are so big that you need a parcel for it. Perhaps you can provide more granularity as to what is driving this 40% recoupment of volumes. Attached to that, Amazon formally announced that they will open a Belgian platform later on this year. Obviously, they will try and promote the Amazon Marketplace and fulfillment and shipment by Amazon as well. To what extent could that cause a second wave of shift in volume to Amazon, or yeah, even worse, that Amazon insources that part of the volume as well? Those were my questions. Thank you. Well, thank you, Henk. Maybe to go back to your first question on the social level playing field and the actions taken by the Belgian government. As far as I understand, and I think it's publicly available information, the minister has declared, and in the Belgian parliament that indeed, there are the need for regulation and to take preventive measures remain in place, in particular relating to the subcontracting model, in the Belgian parcel delivery market. She reported in parliament that discussions are still ongoing in the government level. She clarified that in parliament that she has indeed tabled a draft bill on the table of the government with additional parameters. These parameters includes an insourcing obligation revised to 50%. She added additional parameters such as an obligation of transparency, minimum prices, maximum package delivery quantities per FTE or a prior certification mechanism. We expect that the discussion at the government will continue after parliamentary recess, so in September. I think there is within the government a clear understanding that a lack of regulation has brought a lack of income from Social Security and tax perspective. Now, as the government is establishing the budget and given the public budget deficit, we expect that in September, the government will look at how to address the social level playing field in the parcels delivery markets. The second question relates to, indeed, parcels. I think in Q1, as I recall, we said that the insourcing would be between 55%-60%. I can say that in Q2, we still confirm that there has been no more insourcing, and it is also our view that the distribution center impact in Antwerp will have no further impact, as we have included that in our guidance that we gave in Q1. It is very clear that what bpost has done in terms of management actions and management priorities, that we have proceeded with a parcels hunting plan that is not only focused on the clients that you cited, but it's also focused on existing volume customers. We see an increase from our existing volume customers. We have hunting large customers and also have engaged with strategic partnership with some carriers. We do expect at this stage to counter indeed around 40% of Amazon's volume loss on a full-year basis. We continue to work on a promising pipeline. What we see is that we will continue to improve and focus all our commercial efforts and the commercial plan typically relies on bpost's competitive NPS, the quality of our services and the customer experience we are able to offer to the sender and the receiver. This allows us that we will stabilize the volume loss of Amazon. At this stage, Amazon has not provided any new plan to us, so we currently expect to remain stable, at least for the coming months. I also point out that in Belgium, for several years, Belgians are already using Amazon.nl and Amazon.fr. Also the Belgian website will propose the same products and the logistic flows will remain the same. We also believe that therefore, the launch of their website does not represent a higher risk to bpost. That's a bit what we have seen so far and the impact, I think, of the commercial hunting plan is shown in the numbers of Q2 in the Q2 result as you have seen. Okay. Well, it's very helpful. Thank you very much. The next question comes in from the line of Stefano Toffano, calling from ABN AMRO - ODDO. Please go ahead. Yes, good morning, everybody. Congratulations on the results. Three questions from my side. First question relates to the online retail sales. Obviously a clear improvement, relatively speaking. If you can maybe shed a light on that, any particular reason and maybe what you expect going forward and what you have been seeing over the past few months, so July and maybe beginning of August. Two more numerical question. One, if you can quantify the impact of the higher recoverable VAT. And the second one relates to the working capital. Very big change, obviously, what we have seen. If you maybe can explain that a little bit more into detail. From what I understand, a part of the movement seems just a one-off or a step down. I don't know if you maybe can shed a little bit more light on that. Thank you. Let me take part of it and Dirk will come and take some as well. On the working cap, it's what I've explained when extending the slide page 13, which is the changing working cap is decreased by EUR 66 million, which is for both element, timing elements. On one hand, we have one additional AP run in the month of June 2022 compared to last year. The second one is the terminal dues advances that were last year paid in third quarter has been paid in second quarter. On a full year basis, it doesn't change. It's just that it's how can I call it? A cutoff item in June that will reverse in the coming quarters. On the higher VAT recovery, yes, it's an amount that fluctuates year on year and quarter to quarter. It has been indeed an amount which is higher than what we have experienced in the first quarter. Maybe on the question, I think on online retail sales, if I talk to parcels, I think with the answer to Henk's question that is being answered. What I've seen in North America is that the U.S. market remains really dynamic and attractive for pursuing the accelerated growth plan. We are, of course, taking different actions. On our growth plan, we have added a new fulfillment center to support client needs. We have expanded processing capacity at Landmark Global and Apple Express through investment in additional facility space. For the remainder of the year, I think we are rationalizing the timing of new site openings in order to align with customer timelines. If I look at E-Logistics Eurasia, you know, we are also focusing on countering and taking action on countering the cross-border volume decline by ongoing sales efforts, new business opportunities. We have opened new lanes and new customer wins that we expect to bring us progressively back to the pre-VAT Asian sales levels in the near term. At the e-commerce logistics levels, while it is true that Dynalogic volume pressure in a one- to two-man delivery is lower, but that is not because of churn of clients. It's driven by lower consumer spending in white goods and home furniture. What we see in Active Ants and Radial Europe, we continue and reaffirm the expansion plan that we announced in the third quarter of last year, and which consists of growing by five times the sales of 2020 by 2026. Indeed, given online retail sales demands, we have meanwhile opened new sites. Just for your information, we have accumulating eight sites for Radial, four sites for Active Ants, and we're going to open in UK in September a new site given our client demands and we have indeed the required capacity to onboard new customers. Thank you. The final question comes in from the line of Sumit Mehrotra, calling from Société Générale. Please go ahead. Sorry, took me a while to unmute myself. Could I have your views on the Q1 segment-wise ambitions that you would have that you shared at the beginning of the year? Are they in line largely from what you stated, the segment-wise margins, or there have been some variations? Secondly, a larger one on Radial. I'd like to know a little bit more about your top line ambitions, your margin ambitions midterm, beyond this year. In that perspective, we'd like to hear a little bit more about how the churn has been, how the mix of new customers have been. Yes, a little bit more beyond this year for Radial would be good to hear. Lastly, your ambition of a Radial in Europe, what are your margin ambitions going to be for this business in Europe? Would it be in line with what you saw for Radial in U.S.? Thank you. Okay. Let me start with Radial in the U.S.. In fact, what is our view on what's gonna happen in the second half? As you have rightly pointed out, we enjoyed significant growth in the second quarter as well in the first quarter, which is a result of the contract that has been signed and onboarded in 2021. From an operational standpoint, you need to know that, in fact, customers prefer to change operator in the first half of the year because in the second half of the year, first you have the summer period, and second, they are preparing themselves for the year-end peak deliveries. They do not want to take any risk to move operator at that period. What I would say is that in fact, we will softly land in terms of growth at Radial U.S. for the year 2022. The growth will come again in 2023 with the onboarding of new customers. Second quarter, in terms of top line, growth rate, would be definitely lower than what we have enjoyed, but it's totally anticipated as expected, unexpected. Despite that, because your question is on the top line, but I wanted to restate that, it's not because the top line will not grow the same pace as in the first half, that the profitability will degrade in terms of Radial U.S.. It will remain to be, as you have seen, it's improved, and will continue to be strong. For Belgium, the question on the two metrics, which is the top line and the margin at the low range of the range. The low part of the range, it's confirmed. We have not changed on our guidance on that one. I missed the last one, which was your third question was. Yes. I'll let it go again. On the second one, I just wanted to know you shared the segment-wise EBIT margins with us before the downside risk guidance a bit came in. How far are you from achieving those indicated targets by segments? Lastly, Radial Europe EBIT ambitions, would it be identical to those of Radial U.S. in the midterm? Well, I think on North America, we maintain the parameters of the initial guidance. On Belgium, given what we see in the market, we also the margins are at the lower end of the range that we have been given the headwinds that we are mitigating and softening. In Eurasia, it is true that, given the performance you have seen in H1, particularly on cross-border and Dyna, the top line and EBIT margin ambition might be more challenging. What we do in terms of ambition of management is that we should not be that far given the expected recovery in H2, thanks to the commercial efforts in Eurasia. The general, I think ambition is that bpost is delivering on the promises. What we want to do is make bpost predictable again and more agile. You have seen that we are meticulously planning and execution the management priorities in the three businesses, and that we have a clear focus and cost discipline in the three businesses, but particularly in Belgium, relating to taking overheads out. That's why I think we are revising the downward risk to the outlook we confirm. Radial Europe, please. Excuse me? Your views on Radial Europe's ambitions in the long term? In the long term, I think we have said that our plan is, I think we announced in Q3 last year, to grow with Active Ants and Radial Europe five times. We maintain the current ambition to grow five times between 2020 and 2026. Thank you very much. That was the final question in the queue, so I shall hand the call back over to yourselves for any concluding remarks. Well, I would like to thank everybody in the call for having taken the time to be with us and for your interesting questions. We will hear from you at the conferences, so we're going to attend in London in September. We look forward to staying in touch, and third quarter results will be released in November. I would like to wish you all a happy holiday. Thank you very much. Thank you for joining today's call. You may now disconnect your handset.