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Dialogue Dialogue Announces Record Third Quarter 2021 Results Strong and Sustained Demand Drives Near Doubling of ARR to Over $ 75M , 120 % Growth in Revenue , and 1 Million New Members Y / Y ― Montreal , Quebec , November 9 , 2021 Dialogue Health Technologies Inc. ( TSX : CARE ) ( " Dialogue ” or the “ Company ” ) , Canada's premier health and wellness virtual healthcare platform , announced today its financial and operational results for the three and nine months ended September 30 , 2021. Financial references are in Canadian dollars unless otherwise indicated . " We continue to see robust demand for Dialogue's products , which doubled our revenue and drove our pipeline of opportunities to a historical high as we entered the fourth quarter , " said Cherif Habib , Chief Executive Officer of Dialogue . " These results , as well as strong momentum in a number of our key indicators as we exited the third quarter , underscore the growing need within the Canadian market for the power and convenience of our Integrated Health Platform ( " IHP " ) . Our customers increasingly recognize its usefulness , not only to deliver better health and wellness outcomes for their employees , but also to attract and retain talent , especially in a competitive labour market . ' TM Navaid Mansuri , Chief Financial Officer , added : " We showed solid discipline on cost and capital allocation through the first nine months of the year and have seen our operating expenses plateau . While we will continue to make measured investments in our operations , we see the third quarter as an inflection point in driving operating leverage . Our balance sheet is well capitalized , providing Dialogue with ample capacity to act on M & A opportunities and further strengthen our IHP . " Q3 2021 Financial Highlights ( All capitalized terms not defined herein , shall have the meaning ascribed to them in the Management's Discussion and Analysis for the three and nine months ended September 30 , 2021 ; Comparison periods in each case are the three and nine months ended September 30 , 2020 , unless otherwise stated ) • • • • • . Annual Recurring and Reoccurring Revenue grew 99.5 % year - over - year to $ 75.4 million , driven by new Customer wins , which include a global consulting and engineering firm , a global testing and inspection company , a leading network of dental practices , and a national apparel retailer , as well as program expansions and the addition of new services by existing Customers . Third quarter revenue increased by 119.6 % year - over - year to $ 17.2 million , due to growth in Members , both Direct and from agreements with strategic distribution partners , an increase in Attach Rate , as well as the acquisition of Optima Global Health Inc. ( “ Optima ” ) on October 1 , 2020 . Members grew to nearly 1.8 million , an increase of more than 1 million , or 132.2 % , year - over - year , and approximately 312,000 , or 21.5 % , compared to the second quarter of 2021 . Attach Rate grew to 1.11 from 1.06 in the same period last year . Member - Service Units , a new reported metric which we define as total Members multiplied by the Attach Rate , rose 143.2 % year - over - year to just under 2 million from approximately 800,000 in the same period last year . This meaningful increase demonstrates the success of Dialogue's land and expand strategy , as both existing and new Customers continue to leverage our IHP . 59 % of new direct Members signed up for two services or more in the third quarter of 2021 . Combined with current Customer expansions , the cumulative number of direct Members with two or more services is now 17 % , compared to 12 % at the same time last year . This traction builds on that of the prior quarter , which saw 44 % of new direct Members sign up for two services or more , and provides further support in favour of Dialogue's IHP .