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TELUS International TELUS International reports third quarter 2021 results , with increased profitability on strong business performance , and reaffirms full - year outlook Revenue of $ 556 million , up 30 % year - over - year , with solid organic growth and contributions from acquisitions Continued expansion in profitability , with Adjusted EBITDA of $ 137 million , up 23 % year - over - year , driven by top - line growth , ongoing business and client mix shift , and efficiency gains ; Net Income of $ 23 million and diluted EPS of $ 0.09 Adjusted diluted EPS of $ 0.26 was 13 % higher year - over - year Further improvement in leverage ratio with continued strong liquidity Management reaffirms outlook for robust double - digit growth in 2021 driven by strong , sustained performance Successful completion of secondary offering of subordinate voting shares , with high demand driving an oversubscribed and upsized transaction Vancouver , Canada November 5 , 2021 TELUS International ( NYSE and TSX : TIXT ) , a digital customer experience innovator that designs , builds , and delivers next - generation solutions , including AI and content moderation , for global and disruptive brands , today released its results for the third quarter ended September 30 , 2021. TELUS International is a subsidiary of TELUS Corporation ( TSX : T , NYSE : TU ) . All figures in this news release , and elsewhere in the TELUS International disclosures , are in U.S. dollars , unless specified otherwise , and relate only to TELUS International results and measures . " In the third quarter of 2021 , our TELUS International team continued to win business with both new and existing clients , driving solid organic growth and demonstrating ongoing momentum from our AI - focused acquisitions completed over the past twelve months . Notably , our team's consistent and determined execution of our long - term strategy builds upon our strong performance in the comparable prior year period , and also reflects impressive sequential growth from our second quarter results . Our deliberate approach of focusing on designing , building and delivering higher value digital services , as well as leveraging our significant expertise in content moderation and AI services on behalf of our marquee technology and games clients , has helped fuel our profitable growth , " said Jeff Puritt , President and CEO of TELUS International . “ In the third quarter , our global sales team continued building on the momentum we generated in the first half of the year , winning new clients and expanding the scope of our engagements with existing clients with multi - year and multi - million dollar contracts . We welcomed Barclays , a leading global financial institution , as one of the first clients in our new North Charleston , South Carolina location , which we opened in August , and have since broadened our relationship with new program expansion for this client in the third quarter . The team also added to our extensive list of games clients with one of the most rapidly growing games companies in the world . We secured new business with one of the world's fastest growing start - ups focused on event technology , a large North American financial institution , and an innovative consumer electronics company . " Jeff continued , " Importantly , to provide the top global brands we support with the right balance of tech , as well as authentic and empathetic human interaction , we hired over 2,300 net new team members during the quarter , despite continuing to operate in a challenging labour market . Our unique caring culture is the bedrock of our success , enabling TELUS International to attract , engage and retain top global talent . Without a doubt , our team is the driving force behind our ability to anticipate and meet our clients ' need for more complex end - to - end digital transformation services and the accelerated adoption of next - gen digital customer experience solutions across all sectors of the global economy . As a testament to our team's efforts , TELUS International was named one of Fast Company's Best 1