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November 5, 2025Q3-26 Revenue Q3-26 Revenue November 5, 2026
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November 5, 2026Q3-26 Revenue All forward-looking statements reflect TP management’s present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For a detailed description of these factors and uncertainties, please refer to the “Risk Factors” section of our Universal Registration Document, available at www.tp.com. TP undertakes no obligation to publicly update or revise any of these forward-looking statements. 2 Disclaimer
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November 5, 2026Q3-26 Revenue 02. Q3-26 Revenue 03. 2026 outlook & Strategic Update 04. Q&A 01. Key highlights 3
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November 5, 2026Q3-26 Revenue Q3-26 | Key highlights Revenue Group revenue, LFL1 Core Services revenue, LFL1 -1.2% in Q3-26 vs. -1.2% in Q2-26 Stable performance showing resilience while executing transformation -1.0% in Q3-26 Steady vs. Q2-26; Care resilience and continued traction in strategic business lines and verticals Specialized Services, LFL1 -2.9% in Q3-26 Slight sequential deterioration; positive growth excl. group synergy plan Revenue growth excl. Trust & Safety, LFL1 +2.0% Group +2.9% Core Services Strategy Update Outlook Growing in key lines of business Outcome-based, back-office and AI-powered solutions Accelerating internal efficiencies Recruiting and other key processes Advancing TP .ai Doubling AI projects compared to Q3 2025 • 2026 financial targets updated to reflect continued deterioration in T&S, higher than expected offshoring and macro backdrop • 2027 framework underscoring group’s resilience, strong focus on integrating AI capabilities, and continued financial discipline 1 LFL=Like-for-like, at constant scope and exchange rates 4
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November 5, 2026Q3-26 Revenue Jorge Amar Group CEO 5
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November 5, 2026Q3-26 Revenue 6 Core Services: Continued momentum and execution Scaling fast-growing verticalsContinued momentum in strategic business linesResilient performance ¹ Includes Sales, Collections, Back Office and AI -powered solutions (incl. AI data services, consulting and analytics activities ) AI-powered solutions, outcome-based & back-office solutions1 Q2-26Q1-26 Q3-26 -1.2% LFL for 9M-26 -1.7% -1.0% -1.0% Core Services revenue growth, LFL +2.9% growth excl. Trust & Safety, Q3-26 LFL BFSI 20+ global wins in Q3-26 with 2 of top 5 US largest banks and a leading US payment platform Named Best AI-Powered CX Partner Consumer goods & Retail 25+ global wins in Q3-26 incl. a US Fortune 500 consumer good company High-single digit growth in Q3-26 > 15% of total Core revenue Quarterly sequential improvement in Care Low-single digit growth in Q3-26 56% of total Core revenue
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November 5, 2026Q3-26 Revenue 7 Trust & Safety: Persistent pressures; New growth opportunities ahead Growth opportunities to mitigate the impact Continued meaningful headwind Q3-26 revenue decline sharper than expected Hyperscalers - Specialized, complex, high-stakes interactions - AI-enabled capabilities at scale (e.g., training, quality assurance) Extend client portfolio to seize new opportunities - New clients requiring content moderation - New sensitive and high-risk use cases requiring human in the driving seat Key drivers of decline: - Faster automation - Increased offshoring - Concentration in largest hyperscalers
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Q3-26 Revenue November 5, 2026 Specialized Services: Continued stabilization 8 1 Internal synergy plan (leveraging Core Services capabilities): neutral to group revenue, accretive to profitability Quarterly underlying trendsSpecialized Services revenue growth, LFL in Q3-26 -2.9% Q3-26 LFL growth Q3-26 LFL growth excl. synergy plan1 Growth Synergy plan accretive at Specialized Services and group levels LanguageLine Solutions • Staffing pressures due to external events • Growing volumes and strong profitability TLScontact • Continued momentum with strong double-digit growth • Strong traction of value-added services • Promising pipeline of opportunities ZP Connect • Successful rebranding supported by an experienced executive team • Investments in new tech-led solutions • Improvement in core solutions fueling growth
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November 5, 2026Q3-26 Revenue 03. 2026 outlook & Strategic Update 02. Q3-26 Revenue 04. Q&A 01. Key highlights 9
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November 5, 2026Q3-26 Revenue Benoît Gabelle Group CFO 10
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November 5, 2026Q3-26 Revenue 11 9M-26 revenue highlights (€m) -1.5% LFL1 7,623 (103) 7,520 (115) +10 7,415 9M-25 Currency effect 9M-25 at constant exchange rates Like-for-like growth Change in scope of consolidation 9M-26 / 9M-26 LFL growth: -1.5% (-2.7% as reported) / Negative FX impact due to strengthening of the EUR / Hyperinflation impact: +0.2% (Argentina and Turkey) 1 -1.3% excluding the impact of the non-renewal of a significant visa application management contract in Specialized Services
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November 5, 2026Q3-26 Revenue 12 Q3-26 revenue highlights (€m) -1.2% LFL 622,507 2,569 (31) (6) 2,532 Q3-25 Currency effect Q3-25 2025 at constant exchange rates LFL growth Change in scope of consolidation Q3-26 / Positive FX impact, notably due to weakening of the EUR against the USD and the COP in Q3-26 / Q3-26 LFL growth exc. Trust & Safety: +2.0% / Hyperinflation impact: +0.1% (Argentina and Turkey) Q3-26 LFL growth exc. hyperinflation: -1.3% after -1.5% in Q2-26
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November 5, 2026Q3-26 Revenue 13 Revenue highlights 1 At constant exchange rates and scope of consolidation Revenue (€m) 9M-26 9M-25 % change Reported Like-for-like1 €/$ exchange rate Core Services 6,414 6,567 -2.3% -1.2% Americas 3,029 3,077 -1.6% -0.4% Europe, MEA & APAC 3,385 3,490 -3.0% -1.9% Specialized Services 1,001 1,056 -5.2% -3.6% Total 7,415 7,623 -2.7% -1.5% Revenue (€m) Q3-26 Q3-25 % change Reported Like-for-like1 Core Services 2,194 2,166 +1.2% -1.0% Americas 1,045 995 +5.0% -0.3% Europe, MEA & APAC 1,149 1,171 -1.9% -1.5% Specialized Services 338 341 -0.6% -2.9% Total 2,532 2,507 +1.0% -1.2% +0.7% excl. the non-renewal of a significant visa application management contract and the impact of the synergy plan between the Core and the Specialized Services Positive growth LFL excl. the impact of the synergy plan between the Core and the Specialized Services
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November 5, 2026Q3-26 Revenue / A broadly stable breakdown of group revenue by business line / Resilience of care, representing 56% of group revenue and continuing to post low-single-digit growth across geos / Back-office/BPO now representing 5% of 9M-26 group revenue / Softer than expected activity in Trust & Safety on the back of increased automation and offshoring and continued heightened competitive market dynamic 14 9M-26 revenue breakdown by business line 1 Including notably, Technology, Consulting and Data Analytics Care 56% Technical support 6% Sales 8% Back-office/BPO 5% Data services for AI 2% Trust & safety 6% Other1 4% Specialized Services 14%
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November 5, 2026Q3-26 Revenue / A very stable client portfolio across all major verticals / Strong momentum in Banking, Financial Services & Insurance, Technology and in FMCG / Pursued lower activity in Media, entertainment & gaming verticals 15 9M-26 Core Services revenue breakdown by vertical 1 Fast Moving Consumer Goods Media, Entertainment & Gaming 18% Financial services & insurance 19% Travel & Hospitality 12% Retail & e-commerce 9% Telecom 8% Technology 8% Healthcare 6% Governments 6% Other 4% Energy & Utilities 4% FMCG 3% Automotive 3% 1
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November 5, 2026Q3-26 Revenue 02. Q3-26 Revenue 03. 2026 outlook & Strategic Update 04. Q&A 01. Key highlights 16
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November 5, 2026Q3-26 Revenue Evolving our Core: Continued TP .ai momentum 17 645 1400+ Q1-25 Q2-25 Q3-25 Q4-25 Q1-26 Q2-26 Q3-26 Quarter-over-quarter Evolution of AI Projects +14% +33% +51% +67% +36% +14% 1,400+1 AI Projects running in production as of Q3-26 1 As of Q2-26, methodology is updated with AI project figures now reflecting cumulative totals rather than a rolling 12-month period, giving a more comprehensive view of TP's AI deployment and momentum. 300+ new AI projects launched in Q3-26 Including >35% of client portfolio has TP.ai solutions live +27%2.2x +28% compared to Q2-26 +80% compared to Q3-25 AI offering gaining traction with clients:
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November 5, 2026Q3-26 Revenue Bringing people & empathy into an AI-native neobank Context Hybrid Model Implementation CASE STUDY Previous support model relied almost exclusively on AI Negative sentiment rising • Queues and public reviews piling • Complaints • Failure on high-stakes cases • No human escalation Hyper-scaled European neobank relying on an AI-native CX 24 hours Ticket resolution vs 72 hours previously Better reviews The model flips the economics CX moves from a pure cost center to a moat and source of differentiation • AI-led CX gatekeeper at early stages with FAQ logic • Efficient on very standardized and easy requests THE VALUE AI BRINGS THE VALUE HUMANS ADD Real-time agent assistant Live chat & phone in-app Handover on high-stakes cases Localized European Coverage Impact 18
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November 5, 2026Q3-26 Revenue Scaling collections with a hybrid AI-human model Context Hybrid Model Implementation CASE STUDY Partnership began in 2023 as a human-only, traditional collections operation Client objectives • Outcome-based hybrid model, with AI agents owning early-stage delinquency • Profitable growth with a sustainable customer experience A leading telecommunications provider in LATAM –30% Collection cost, through a profitable outcome-based operation Recovery rate, through improved collections performance +5 pp More share of wallet TP moved from a human-only operation to an outcome-based hybrid model • 1M accounts a month, up from 350K in 2025 • 80% AI agents: early-stage, inbound and outbound • 20% human experts: later-stage delinquency THE HYBRID MODEL ENABLING CAPABILITIES Behavior anticipation Contactability optimization 360° end-to-end dashboard Automated QA: AI + human Impact 19
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November 5, 2026Q3-26 Revenue 20 Improving our internal efficiency by deploying AI domain by domain HR & Talent Recruiting Training Employee Experience • Same roll-out strategy, extended to the different domains Deep Dive on TP’s AI Recruitment Tool KEY RESULTS CORE CAPABILITIES +31% Of hires per recruiter +41% Improvement in hiring conversion Better -matched Candidates • Improved performance & quality • Higher retention • Better speed & capacity • Improved client trust & confidence End-to-end orchestration AI screening, AI Assessment and AI interviewing Predictive performance matching Intelligent document processing Analytics and decision intelligence Scalable and flexible Better recruiting outcomes 300K Yearly recruitment for TP 200K Interviews delivered YTD with HaireX
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November 5, 2026Q3-26 Revenue 21 Financial outlook 2026 OUTLOOK Revenue growth -1.5% to -2.5% Group LFL1 revenue growth EBITA margin 14.6% Stable recurring EBITA margin2 Strong cash generation €800-850m Net free cash flow generation3 excl. non-recurring cash-outs AI & Efficiency program €150-170m Annual run-rate savings from the Internal AI / Efficiency program, of which half to be recorded in 2026 €120-140m Non-recurring restructuring costs. Now trending at the high-end of the range 1 LFL=Like-for-like, at constant scope and exchange rates 2 Assuming an average EUR/USD of 1.20 in 2026 3 Considering the likely negative impact from USD depreciation vs. Euro
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November 5, 2026Q3-26 Revenue 02. 9M-25 Revenue 03. 2026 outlook & Strategic Update 04. Q&A 01. Key highlights 22
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November 5, 2026Q3-26 Revenue APPENDIX 23
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November 5, 2026Q3-26 Revenue Alternative Performance Measures 24 Change in like-for-like revenue: Change in revenue at constant exchange rates and scope of consolidation = (current-year revenue - last-year revenue at current-year rates - revenue from acquisitions at current-year rates) / last-year revenue at current-year rates. EBITDA before non-recurring items (Earnings before Interest, Taxes, Depreciation and Amortization): Operating profit before depreciation and amortization, amortization of intangible assets acquired as part of a business combination, goodwill impairment charges and non-recurring items. EBITA before non-recurring items (Earnings before Interest, Taxes and Amortization): Operating profit before amortization of intangible assets acquired as part of a business combination, goodwill impairment charges and non-recurring items. Non-recurring items: Principally comprises restructuring costs, incentive share award plan expense, costs of closure of subsidiary companies, transaction costs for the acquisition of companies, and all other expenses that are unusual by reason of their nature or amount. Diluted earnings per share (net profit – Group share divided by the number of diluted shares and adjusted): Diluted earnings per share is determined by adjusting the net profit attributable to ordinary shareholders and the weighted average number of ordinary shares outstanding by the effects of all potentially diluting ordinary shares. These include convertible bonds, stock options and incentive share awards granted to employees when the required performance conditions have been met at the end of the financial year. Adjusted net profit – Group share: net profit - Group share + amortization of intangible assets acquired as part of a business combination + goodwill impairment + other operating income and expenses + Synergy generation costs linked to the acquisition of Majorel and reorganization cost of French activities + Tax linked to the adjusted deductible expenses. Net free cash flow: Cash flow generated by the business - acquisitions of intangible assets and property, plant and equipment net of disposals - loans granted net of repayments - lease payments - financial income/expenses. Net debt: Current and non-current financial liabilities - cash and cash equivalents.
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November 5, 2026Q3-26 Revenue Impact from hyperinflation in Argentina and Turkey IAS 29 Impact Q1-26 Q2-26 Q3-26 9M-26 Like-for-like revenue growth (%) -2.2% -1.2% -1.2% -1.5% IAS 29 impact on like-for-like revenue growth (%) +0.1% +0.3% +0.1% +0.2% Like-for-like growth adjusted for IAS 29 impact (%) -2.3% -1.5% -1.3% -1.7% 25
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