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Royal Mail plc ( Incorporated in England and Wales ) Company Number : 8680755 LSE Share Code : RMG ISIN : GB00BDVZYZ77 LEI : 213800TCZZU84G8Z2M70 11 February 2021 This announcement contains inside information for the purpose of Article 7 of the Market Abuse Regulation ( EU ) No 596/2014 Summary : ● ● ● TRADING UPDATE FOR THE NINE MONTHS ENDED DECEMBER 2020 An unprecedented third quarter . The busiest quarter for parcels in Royal Mail's history with 496 million parcels handled . On our busiest day we delivered 11.7 million parcels , 32 % more than our busiest day during the first national lockdown in 2020 . Combined with increased absence rates due to COVID - 19 , these exceptional volumes impacted on service quality . Investing in quality improvements : retained around 10,000 of the 33,000 flexible workers from the Christmas peak , 6,000 additional vehicles and four temporary Parcel Sort Centres kept open . Addressed letter volumes ( ex . elections ) improved , declining by 14 % in Q3 compared to around 33 % at the beginning of FY2020-21 . Royal Mail has now delivered around one billion items of PPE ; we continue to prioritise vaccination letters and COVID - 19 test kits . GLS continued to perform strongly driven by growth in B2C and international volumes . Group adjusted operating profit expected to be well in excess of £ 500 million for FY2020-21 . Unless otherwise stated , Royal Mail results are for the nine months ended 27 December 2020. GLS results are for the nine months to 31 December 2020 . Group revenue Royal Mail revenue Parcel volumes Parcel revenues Addressed letter volumes ( ex . elections ) Letter revenue GLS volume Classified : RMG- [ Confidential ] 9 months to December 2020 ( m ) £ 9,312 £ 6,396 1,302 £ 3,828 5,672 £ 2,568 614 9 months to December 2019 ( m ) £ 8,201 £ 5,853 996 £ 2,793 7,350 £ 3,060 499 9 months change year on year ( % ) 13.5 % 9.3 % 31 % 37.0 % -23 % -16.0 % 23 % Q3 change year on year ( % ) 20.0 % 16.5 % 30 % 43.3 % -14 % -8.5 % 27 %