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14 September 2021 Highlights Ocado Retail Q3 Trading Statement Faster ramp of new capacity helps offset temporary disruption at Erith CFC Ocado Retail Ltd ( " Ocado " ) , a joint venture between Ocado Group plc ( " Ocado Group " ) and Marks & Spencer Group plc ( " M & S " ) , today announces its trading statement for the 13 weeks to 29 August 2021 . Revenue ● ocado® GROUP OCADO GROUP PLC ● The revenue performance of Ocado Retail in Q3 ( -10.6 % vs. + 54.0 % in 3Q20 ) represents encouraging trading throughout a period best looked at as two distinct halves ; before and after the fire at the Erith Customer Fulfilment Centre on July 16th . Over the first 6 weeks of the quarter , the business was performing in line with expectations , with revenue marginally down -1.8 % reflecting : O Year on year comparison against exceptionally strong growth in Q3 2020 ( + 54.0 % ) when ongoing pandemic restrictions drove significant demand during typically softer summer months ( note that total revenues for Q3 in FY21 are £ 142m ( + 38 % ) ahead of Q3 revenue in FY19 ) . Record customer acquisition levels of 64k new customers , to 805k customers , driving positive trends in customer order growth . Orders per week increased 22 % in this period while the value of the average basket³ continued to normalise to £ 124 , a level consistent with the average for the quarter which was down 12 % compared to £ 141 in Q3 2020 . As previously reported , a fire took place at the Erith CFC on 16th July . Ocado Group's safety protocols and fire attenuation measures were successfully and effectively implemented during the incident resulting in less than 1 % of the grid being damaged . The CFC was able to commence operations as a spoke , delivering for both Ocado Retail and Morrisons customers , within three days , with orders being fulfilled from the site within a week . In the remaining 7 weeks of the quarter , and due to the disruption caused by the fire , revenue declined by 19 % . In addition to the need to cancel orders in the week following the fire , the temporary reduction in capacity reduced our ability to offer slots to new customers . Taken together , and net of the offsetting benefit of increasing capacity at other CFCs , we estimate that in the period we lost a total of around 300,000 orders , or around £ 35m of revenue , due to the temporary disruption . Taking the pre - and post - fire performance of Ocado Retail together , revenue fell 10.6 % in the quarter . Operations & Outlook We are pleased to report that our CFCs at Hatfield and Dordon have increased capacity and new capacity at CFC 5 in Andover ( 60K OPW ) and CFC 6 in Purfleet ( 85k OPW ) is now available , taking total capacity today when fully ramped to just over 600,000 orders per week . The speed of take - up has been impressive ; Purfleet and Andover each delivered 10,000 orders in their first full week , with Andover now processing around 20,000 orders per week , representing the fastest ramp up of capacity in Ocado's history .