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14 December 2021 Highlights Ocado Retail Q4 Trading Statement Strong underlying demand trend ; conviction to invest and accelerate growth Ocado Retail Ltd ( “ Ocado " ) , a joint venture between Ocado Group plc ( " Ocado Group " ) and Marks & Spencer Group plc ( " M & S " ) , today announces its trading statement for the 13 weeks to 28th November 2021 . ● ● Key financials Retail revenue ¹ Average orders per week² Revenue ● Q4 trends reflect strong momentum in underlying demand for Ocado ; best - ever Christmas ahead Fastest ever ramp - ups at Andover and Purfleet ; Bicester opening next summer Strong customer acquisition growth ; heading towards 1 million landmark 2021 expected outturn in line with guidance ; strong demand offset by labour pressures and capacity constraints ; shape of the week and basket sizes trending towards pre - COVID levels Strong , mid - teens sales growth expected for 2022 ; driven by accelerated roll - out of new capacity £ 50m impact from increased investments in 2022 to support long - term growth ● ocado® GROUP 13 weeks Q4 2021 OCADO GROUP PLC £ 547.8m 375,100 13 weeks Q4 2020 £ 570.1m 345,700 13 weeks Q4 2019 £ 416.2m 328,955 Growth4 vs 2020 -3.9 % + 8.5 % Growth4 vs 2019 + 31.6 % + 14.0 % Customer orders per week were up 9 % versus the prior year , driven by a 22 % increase in active customers to 832,000 , demonstrating Ocado's ability to win new customers in the context of continued strong demand for our market - leading online grocery offer ● Growth in orders , while positive , was impacted by the changing conditions in the post - lockdown UK labour market in addition to the previously guided temporary reduction in capacity at the Erith Customer Fulfilment Centre ( " CFC " ) At the same time , the value of the average basket fell 12 % , to £ 118 ( note : up 13 % v 2019 ) , as customer behaviours continued to normalise as many consumers returned to the office and spent less time at home ● The net effect of these two trends was that headline sales were down 4 % in the 2021 quarter , compared with the same quarter in 2020 ( note : up 32 % compared with 2019 ) Sales growth was held back by labour shortages ; early in the quarter , headcount decreased across our delivery and CFC roles in Ocado Logistics ; but following the introduction of the additional measures announced at the Q3 Trading Statement , and the end of furlough , vacancies are returning to more normal levels