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pets at home Group plc FOR IMMEDIATE RELEASE , 27 MAY 2021 Pets at Home Group Plc : FY21 Preliminary Results for the 52 week period to 25 March 2021 A step change in our journey to become the best pet care business in the world . • • • Total Group revenue growth of 7.9 % to £ 1,142.8m ; Retail revenue reached £ 1.0bn for the first time with growth of 8.7 % during the year , despite Covid - related restrictions . • • • . Group like - for - like # ( LFL ) revenue growth of 8.7 % , or 17.0 % on a 2 - year basis ; H2 LFL # revenue growth of 12.4 % Retail LFL # revenue growth of 8.8 % , or 17.3 % on a 2 - year basis ; H2 LFL # revenue growth of 11.9 % Omnichannel revenue # growth of 71.7 % , or 119.0 % on a 2 - year basis , with previous investment in distribution capacity and fulfilment capability supporting participation of Retail revenue of 15.8 % in the year up from 10.0 % in the prior year Vet Group revenue and LFL # revenue growth of 1.6 % and 7.9 % respectively , with LFL revenue growth of 13.2 % on a 2 - year basis . LFL customer sales # 1 growth across all First Opinion practices of 9.5 % , and LFL Joint Venture fee income up 6.3 % ; LFL customer sales # growth across all First Opinion practices was 19.1 % in H2 , with H2 LFL Joint Venture fee income + 17.6 % Group underlying PBT # of £ 87.5m , ahead of guidance . Represents a decline of 6.4 % YoY and is post an adverse Covid - related impact on profit of approximately £ 30m and the repayment of £ 28.9m of business rates relief . Growth in H2 Group underlying PBT # of 22.0 % after adjusting for timing of business rates payment . Group statutory PBT of £ 116.4m including £ 30.2m relating to profit on the disposal of our Specialist Group Group underlying free cash flow # of £ 67.4m , reflecting strong cash generation across our First Opinion veterinary practices and a material increase in practice profitability Net cash ( pre - IFRS16 ) of £ 1.4m ( net cash / EBITDA of 0.0x ) and total liquidity² , comprising cash balances and undrawn portion of £ 248m RCF , of £ 248.8m Final dividend per share of 5.5p , an increase of 10 % YoY , reflecting our strong cash generation and robust balance sheet , giving a total dividend of 8.0p for the year , up 7 % YoY Strong underlying growth in our second half • H2 Retail LFL # revenue growth of 11.9 % reflecting broad - based growth across categories and channels including 4.9 % store LFL # growth , notwithstanding a second national lockdown in England • 1 . 2 . • H2 LFL customer sales # growth of 19.1 % across all First Opinion practices reflecting over 9,000 new client registrations per week and driving continued improvement in profitability Leveraging data insights to drive customer lifetime value and increase the proportion of annuity - like income : . • • The number of VIPs increased 9 % YoY to 6.2m , with those shopping across more than one channel up 10 % YoY and representing 26 % of VIPs . The number of Puppy and Kitten Club members grew 60.9 % YoY with sign - ups in H2 double that of the prior year ; Puppy and Kitten Club members typically spend 34 % per annum more than non - members across the Group The number of subscription customers across the Group grew 21 % YoY to over 1.0m , generating over £ 90m in annualised recurring customer sales Estimated 8 % increase in UK pet ownership over the past year has raised the outlook for growth across our addressable market and , in conjunction with our expectations of continuing to win market share , provides a supportive backdrop to the £ 600m customer revenue opportunity we see across our business over the medium term . Customer sales include gross customer sales made by Joint Venture vet practices , and differs to the fee income recognised within Vet Group revenue . Comprising £ 1.4m net cash and £ 247.4m undrawn facility , being RCF of £ 248m less £ 0.6m carved out as a deferment account guarantee . # Alternative Performance Measures ( APMs ) are defined and reconciled to IFRS information , where possible , on page 85 . All FY21 APMs include the impact of IFRS16 unless explicitly stated . 1