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pets at home Group plc FOR IMMEDIATE RELEASE , 23 NOVEMBER 2021 Pets at Home Group Plc : FY22 Interim Results for the 28 - week period to 07 October 2021 Sustained growth in new pets significantly increases our market opportunity • • • • • • Total Group revenue growth of 18.0 % to £ 677.6m , with the continuing increase in active customers underpinning strong volume growth • Group like - for - like # ( LFL ) revenue growth of 22.2 % , or 28.6 % on a 2 - year basis • Retail LFL # revenue growth of 21.9 % , or 28.9 % on a 2 - year basis , with broad - based growth across categories and LFL growth across stores of 21.1 % • • Omnichannel revenue # growth of 21.5 % , or 101.4 % on a 2 - year basis ; Participation of total Retail revenue of 15.1 % in H1 Vet Group LFL # revenue growth of 26.2 % , or 23.8 % on a 2 - year basis ; LFL customer sales # 1 growth across all First Opinion practices of 26.9 % ( 28.4 % 2 - year basis ) , and LFL Joint Venture fee income up 29.3 % ( 25.2 % 2 - year basis ) Group underlying PBT # growth of 77.2 % to £ 70.2m , with growth of 68.3 % on a 2 - year basis Group headline free cash flow # of £ 91.6m , up 51.3 % YoY , reflecting strong cash generation across our First Opinion veterinary practices and £ 21m in working capital timing benefits which are expected to reverse in H2 ; Net cash ( excluding lease liabilities ) of £ 64.7m Interim dividend per share of 4.3p , an increase of 72 % YoY , reflecting continued strong cash generation and a robust balance sheet Sustained momentum across our omnichannel pet care ecosystem : • The number of active VIPs increased 13 % YoY to 6.8m , with those shopping across more than one channel up 19 % YoY and representing 27 % of VIPS • • The number of Puppy and Kitten Club members grew 107 % YoY with members typically spending a third more per annum across the Group compared to non - members New client registrations across our First Opinion veterinary practices averaged approximately 10,000 per week ; comprising approximately 10 % of all veterinary visits • The number of pet care plan subscriptions across the Group grew 45 % YoY to over 1.4m , generating over £ 110m in annualised recurring customer revenue¹ No change to full year guidance , with FY22 Group underlying pre - tax profit anticipated to be at the top end of the current range of analyst expectations • The stronger than expected and continuing growth in the pet population over the past eighteen months is materially increasing the size of our addressable market . In conjunction with our continued strong performance and good progress across strategic initiatives , we now see a pathway to £ 2.3bn of customer revenue across our business over the medium term , compared to the £ 1.4bn achieved last year . 1. Customer revenue includes customer sales made by Joint Venture vet practices and differs to the fee income recognised within Vet Group revenue . # Alternative Performance Measures ( APMs ) are defined and reconciled to IFRS information , where possible , on page 18 . All FY22 APMs include the impact of IFRS16 unless explicitly stated . 1