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United Utilities Group PLC 27 May 2021 FULL YEAR RESULTS FOR THE YEAR ENDED 31 MARCH 2021 Performing strongly - Continued to deliver excellent operational performance through the COVID - 19 pandemic • Continuing to improve resilient and reliable services to more than 7 million people • Leading the way on customer satisfaction ; earning rewards against both C - Mex and D - Mex No serious pollution incidents and around one third reduction overall Lowest ever level of leakage and water supply interruptions more than halved ESG at our heart - Responsible , long - term commitment to ESG • On track for industry leading 4 * environmental performance for 2020 • • • • • • Exceeded targets to 2020 reducing emissions by 73 % ; delivering carbon pledges to net zero by 2030 In the top 1 % for Diversity and Inclusion Leadership out of 15,000 European businesses 4 % reduction in typical household bills in 2020/21 Helping 200,000 customers with affordability support Accelerating investment to support a green economic recovery Supporting 250 young people through the Government's Kickstart scheme £ 300m sustainable bond - 3 times oversubscribed and the lowest ever 8 year + corporate sterling coupon A digital utility – Investing in digital transformation for sustainable performance improvements • Deploying breakthrough technology at pace and scale to deliver better service for customers • • Investing £ 300m above allowance in infrastructure and digital projects ; fully remunerated¹ Innovative application of Systems Thinking driving efficiency and performance • £ 21m net customer ODI reward for 2020/21 ; met or exceeded over 80 % of performance commitments Targeting £ 20m net customer ODI rewards in 2021/22 and £ 150m in total for AMP7 Financial resilience - Robust financial performance and strong balance sheet • Underlying profit after tax of £ 383m down 21 % ; in line with expectation Maintained resilient customer debtor position with only £ 12m aged over 1 year • Strong balance sheet ; A3 stable credit rating with Moody's Fully funded pension schemes driving relative value on a cash basis 4.3 % return on regulated equity ( RORE ) for 2020/21 • Total dividend of 43.24p , in line with AMP7 dividend policy Key financials Revenue Reported operating profit Underlying operating profit² Reported earnings per share ( pence ) Underlying earnings per share² ( pence ) Total dividend per ordinary share ( pence ) Net regulatory capital spend³ RCV gearing 4,5 Year ended 31 March 2021 £ 1,808.0m £ 602.1m 31 March 2020 £ 1,859.3m £ 630.3m £ 602.1m £ 732.1m 66.5p 15.7p 56.2p 71.3p 43.24p 42.60p £ 616.5m £ 579.4m 62 % 61 % 1 c £ 90m uplift to PR19 allowance , c £ 105m increasing RCV or AMP8 revenues through totex sharing mechanism and balance from expected customer ODI rewards . In addition , further potential tax benefits are expected from enhanced capital allowances . 2 Underlying measures are defined in the tables on pages 23 to 25 and reflect a change in approach to alternative performance measures ( APMS ) with prior year numbers re - presented for comparability 3 Net regulatory capital spend excludes infrastructure renewals expenditure , with prior year numbers re - presented for comparability 4 Regulatory capital value ( RCV ) gearing calculated as group net debt / United Utilities Water Limited's shadow RCV ( outturn prices ) 5 March 2021 gearing based on new definition of net debt to exclude the impact of derivatives that are not hedging specific debt instruments , with prior year numbers re - presented for comparability 1