Annual financial statement
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12 May 2021 Vertu Motors plc Vertu Motors plc ( " Vertu ” , “ Group ” ) Final results for the year ended 28 February 2021 “ Leadership in online retailing contributes to above expectation results for FY21 and a strong start to FY22 ” Vertu Motors plc , the automotive retailer with a network of 149 sales and aftersales outlets across the UK , announces its final results for the year ended 28 February 2021 ( " Year " ) . Commenting on the results , Robert Forrester , Chief Executive Officer , said : " These results , which are ahead of expectations , are outstanding in the Covid interrupted circumstances . I am proud of the entire Vertu team for their adaptability and effort to deliver these remarkable results . The Group has significantly evolved during the year , with accelerated delivery of its strategy in achieving enhanced online sales capability via its inhouse developed Click2Drive technology platform , reduced cost base due to productivity gains and significantly grown the number of sales outlets . We have started the new financial year very strongly , have generated record levels of cash and have a very strong balance sheet . We have now re - instated guidance . Brexit uncertainty is now behind us , and we are exceedingly well placed to benefit from the changes and opportunities which are ahead of us . " OPERATIONAL HIGHLIGHTS • Adjusted¹ profit before tax of £ 24.6m ahead of Analysts ' forecasts ( 2020 : £ 23.0m ) • 18 sales outlets added to the Group since 1 March 2020 , including the addition of 3 new franchise partners to the Group's portfolio - BMW , MINI and BMW Motorrad • Strong , stable management , supported by scalable , sector - leading in - house developed technology and systems , provides assurance of tight control of operations and swift execution of strategies • Substantial growth in online retailing using the Group's Click2 Drive sales technology platform • Increased efficiency of transaction processing including use of robotic process automation 38,446 new and used vehicles delivered from 1 January to 31 March 2021 , despite lockdown restrictions keeping showrooms closed • Increased awareness of the Group's core brands delivered through strong , effective marketing campaigns including significant TV advertising campaigns • Excellent customer experiences delivered in the new environment : Used Car Net Promoter Score in H2 of 84 %