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Hong Kong Exchanges and Clearing Limited and The Stock Exchange of Hong Kong Limited take no responsibility for the contents of this announcement , make no representation as to its accuracy or completeness and expressly disclaim any liability whatsoever for any loss howsoever arising from or in reliance upon the whole or any part of the contents of this announcement . PING AN Finance Technology 中国 平安 保险 ( 集团 ) 股份有限公司 Ping An Insurance ( Group ) Company of China , Ltd. ( A joint stock limited company incorporated in the People's Republic of China with limited liability ) ( Stock Code : 2318 ) ANNOUNCEMENT OF UNAUDITED RESULTS FOR THE THREE MONTHS ENDED MARCH 31 , 2021 The board of directors ( the “ Board of Directors " ) of Ping An Insurance ( Group ) Company of China , Ltd. ( “ Ping An ” or the “ Company ” ) announces the unaudited results ( the " First Quarter Results " ) of the Company and its subsidiaries ( the " Group " ) for the three months ended March 31 , 2021 ( the “ Reporting Period ” ) . The Board of Directors and its Audit and Risk Management Committee have reviewed the First Quarter Results . 1. KEY BUSINESS PERFORMANCE 1.1 Business Highlights Ping An achieved steady business results . Operating profit attributable to shareholders of the parent company rose by 8.9 % year on year to RMB39,120 million , which is equivalent to a 20.0 % annualized operating ROE in the first three months of 2021 . Customer development continued to yield results . Retail customers increased by 1.0 % year to date to over 220 million as of March 31 , 2021. There were 84.57 million retail customers holding multiple contracts with different subsidiaries , an increase to 38.3 % of the total . New financing scale achieved through corporate business cross - selling expanded by 84.9 % year on year in the first three months of 2021 . Life & Health ( the life and health insurance business ) grew steadily . New business value ( " NBV " ) of Life & Health rose by 15.4 % year on year to RMB18,980 million in the first three months of 2021. Operating profit rose steadily by 4.2 % year on year to RMB25,580 million . Moreover , Ping An Life's reform has entered its comprehensive rollout and execution stage . Property & Casualty ( the property and casualty insurance business ) maintained excellent business quality . Ping An Property & Casualty's combined ratio improved by 1.3 pps year on year to 95.2 % in the first three months of 2021. Operating profit grew by 15.2 % year on year to RMB5,119 million . The " Ping An Auto Owner ” app , the largest automotive service app in China , had over 133 million registered users as of March 31 , 2021 , up 5.1 % year to date . 1