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Hong Kong Exchanges and Clearing Limited and The Stock Exchange of Hong Kong Limited take no responsibility for the contents of this announcement , make no representation as to its accuracy or completeness and expressly disclaim any liability whatsoever for any loss howsoever arising from or in reliance upon the whole or any part of the contents of this announcement . PING AN Finance Technology 中国 平安 保险 ( 集团 ) 股份有限公司 Ping An Insurance ( Group ) Company of China , Ltd. ( A joint stock limited company incorporated in the People's Republic of China with limited liability ) ( Stock Code : 2318 ) ANNOUNCEMENT OF UNAUDITED RESULTS FOR THE NINE MONTHS ENDED SEPTEMBER 30 , 2021 The board of directors ( the “ Board of Directors " ) of Ping An Insurance ( Group ) Company of China , Ltd. ( “ Ping An ” or the “ Company ” ) announces the unaudited results ( the “ Third Quarter Results " ) of the Company and its subsidiaries ( the " Group " ) for the nine months ended September 30 , 2021 ( the " Reporting Period ” ) . The Board of Directors and its Audit and Risk Management Committee have reviewed the Third Quarter Results . 1. KEY BUSINESS PERFORMANCE 1.1 Business Highlights Ping An achieved steady business results . Operating profit attributable to shareholders of the parent company rose 9.2 % year on year to RMB118,737 million , which is equivalent to a 20.3 % annualized operating ROE in the first nine months of 2021 . Customer development continued to yield greater results . Retail customers increased 3.1 % year to date to over 225 million as of September 30 , 2021. Of our total retail customers , 39.0 % or 87.74 million held multiple contracts with different subsidiaries . New financing scale achieved through corporate business cross - selling increased 29.5 % year on year in the first nine months of 2021 . Ping An Life unswervingly advanced the transformation toward high - quality development and constantly upgraded its heartwarming insurance products . Ping An Life refined the tiered management of its agent force and improved its team structure , with Diamond Agents remaining stable in the third quarter of 2021. Ping An upgraded the " Ping An Zhen Xiang RUN Health Services Plan " in September 2021 , providing customers with “ worry - free , time - saving , and money - saving " health services experience through the Group's healthcare ecosystem . Property & Casualty ( the property and casualty insurance business ) maintained good business quality . The combined ratio of Ping An Property & Casualty ( " Ping An P & C " ) improved by 1.8 pps year on year to 97.3 % and operating profit grew 20.2 % year on year to RMB13,283 million in the first nine months of 2021. Ping An P & C made every effort to fight super rainstorms in Henan Province by settling claims as rapidly as possible , with flood claim payments expected to exceed RMB3.4 billion . Moreover , Ping An P & C promptly provided front - line rescue workers with complimentary exclusive insurance . 1