Slides
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eClerx Investor Day Presentation02 September, 2026
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The presentations, videos and all other Investor Day materials have been prepared for informational purposes only. Certain statements contained in these materials may constitute forward-looking statements regarding eClerx's business outlook, growth strategy, market opportunities, client demand, operational priorities, technology and AI- led initiatives, investment plans and anticipated financial and operating performance. These forward-looking statements are based on management's current expectations, assumptions and estimates and are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those expressed or implied. Such risks and uncertainties include, but are not limited to: changes in global economic and business conditions, customer spending patterns, competitive pressures, technological developments including evolving regulations relating to AI, data privacy and data protection, cybersecurity threats, talent availability and retention, currency fluctuations, geopolitical developments and other factors that may affect the Company's business, clients and operating performance. Forward-looking statements are made only as of the date of the relevant Investor Day materials and should not be relied upon as indicators orguarantees of future performance. The Company undertakes no obligation to publicly update, revise or supplement any forward-looking statement to reflect subsequent events or circumstances, except as required by applicable law. By accessing these Investor Day materials, you acknowledge that you have read and understood this Safe Harbour Statement. Safe Harbour
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Company Overview and Growth Strategy Presented by: Kapil Jain 02 September, 2026
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The question for today 3 How do we build on our success? How do we scale growth in the age of AI? 33| Investor Day 2026
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Over two decades of creating value for clients 4 Early 2000s 2010 – 2024 2024 – Today And building a strong foundation Deep domain expertise Delivery excellence Marquee clients Financial discipline 444| Investor Day 2026 • Founded in 2000 • Accelerating the digital shift • Top-quartile clients in every industry • Elevating products with AI • Data & Analytics powering growth • Industry-leading growth & margins • Productized services • Leading positions across key analyst rankings
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The growth blueprint we laid out for FY24 – FY29 5 Sharper focus on sales 555| Investor Day 2026 Improve predictability on revenue Reduce client concentration risk A common and consistent market message Opportunities identified Our strategic priorities Strengthen sales ops & effectiveness Mine existing clients & win new logos Accelerate AI adoption Shift in organizational culture Enhance our positioning
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6 Three years of building momentum 6666| Investor Day 2026 83.9 87.6 90.5 91.9 93.3 98.8 100.7 104.9 109.2 115.5 121.7 122.4 125.9 Q1'24 Q2'24 Q3'24 Q4'24 Q1'25 Q2'25 Q3'25 Q4'25 Q1'26 Q2'26 Q3'26 Q4'26 Q1'27 FY24 revenue: 354 Mn FY24 EBITDA : 28% FY25 revenue: 398 Mn FY25 EBITDA : 26% FY26 revenue: 469 Mn FY26 EBITDA : 27% Revenue: 12% CAGR (FY23- FY26) EBITDA: 9% CAGR (FY23- FY26) Top quartile in growth & margins 13 consecutive quarters of sequential growth since FY24 Uptick in gross sales 110 Mn -> 146 Mn -> 170 Mn 2 large deals >10mn ACV closed last FY 2 new delivery centers In Cairo and Lima Strong recognition across analyst rankings
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7 The inflection point we are at 7777| Investor Day 2026 The opportunity: Partner differently, solve bigger problems, and let AI + domain expertise change what’s possible. Client expectations are changing New opportunities unlocked by AI
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8 Three pillars for the next phase of growth 8888| Investor Day 2026 GROW THE CORE BUSINESS SCALE AI EXECUTE WITH DISCIPLINE
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99999| Investor Day 2026 GROW THE CORE BUSINESS Our core business Deepen wallet share Move up the value chain Cross-sell across capabilities Scale proven solutions
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AI AI AI AI 10 10 101010| Investor Day 2026 Better client outcomes People Domain DeliveryClient trust Data & analytics Client transformation Solution embedded products AI-led operations Employee enablement SCALE AI
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11 11 111111| Investor Day 2026 Calculated risk taking Investment in people Client-first mindset Financial prudence EXECUTE WITH DISCIPLINE
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Combining deep domain & tech expertise with client insights, we are uniquely positioned to drive our clients’ AI transformation.
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GTM Strategy Presented by: Manish Sharma 2nd Sept, 2026
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Strategic vision & key bets Interconnected bets designed to compound growth and build durable competitive advantage. Maximize marquee client value • Elevated CXO sponsorship • Cross-sell, expand wallet share • Scale larger & bolder deals Built for AI-led demand • Commercialized AI assets • Scale tech, and analytics/AI • Client GCCs as a strong vector Commercialize new capabilities • Expand our TAM and market share in chosen areas • Scale new micro verticals Scale new growth channels • Deliberate must have accounts • Advisor & tech/AI partnerships • Strengthen & scale inside sales Attract & build top sales talent • Enhanced brand positioning • Frontline enabled with differentiated sales assets Capitalize on the external ecosystem • Deepen analyst & influencer relationships • Outcome focused ‘advisory board’ 14 14 141414| Investor Day 2026
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Strengthened our core, primed it for rapid growth Over the last few years, we have… Built a strong foundation for growth • Cross-sell & large deal architecture • Outcome-based risk-reward constructs • Unified presales & deal governance op model Invested in sales & capabilities leadership • Tech, AI/Analytics, GCCs • Industry & domain experts • GTM & strategic deals Scaled targeted agentic solutions & platforms • Grow new adjacent verticals • Pre-built agentic solutions and domain accelerators • Proprietary platforms like M360, Compliance Manager, FinOps 15 15 151515| Investor Day 2026
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Consistently delivering elevated enterprise value to our clients and investors 2.5x growth in sales from cross-sell deal wins 82% top 50 clients deepened our relationship in new areas 2x acceleration in large deals Building broader & deeper relationships 16 16 161616| Investor Day 2026
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Enabled by focused choices and targeted actions Which is…. Strategic must-have accounts and AI-first service lines Partnerships with data, technology, and frontier AI majors Industry advisors & experts as a growth driver Enhanced analyst relations and high- performance outreach muscle Elevate eClerx’s market positioning across industry forums Attract & nurture existing sales talent with impactful assets 17 17 171717| Investor Day 2026
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Looking ahead, we are scaling new micro verticals and capability adjacencies while investing in our core 18 18 181818| Investor Day 2026 Invest in our core Scale in the adjacencies Client's brand and revenue services Proprietary enterprise-grade products Technology, analytics & AI services Insightful autonomous operations Scale new micro vertical capabilities Industry leading agentic products & solutions Advanced AI, data, analytics & tech +
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Powered by thetrifectaof strong GTM, deep data & insights from our client operations and advanced agentic products Sales and Go-to-Market1 • Disruptive sales propositions • Re-usable sales assets 19 19 191919| Investor Day 2026 Autonomous operations2 • Domain-enriched offerings • Agentic workflows Advanced agentic products3 • Productized non-linear solutions • Forward deployable AI talent Deep insights enable deeper value unlock OPERATIONALIZE IDENTIFY PRODUCTIZE
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We are poised to be a $1 billion enterprise 20 20 202020| Investor Day 2026
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AI, Technology, Analytics Presented by: John Flowers, Sanjay Kukreja 02 September, 2026 Strategy and roadmap
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Four pillars turn AI into client and enterprise value 22 22 222222| Investor Day 2026 THE STRATEGY AI-led operations Measurable AI improvement in every major client relationship Breadth focus: Visible AI impact across the entire client base Transform the work we deliver today • Productivity • Quality • Capacity • Controls • Margin Client transformation Trusted AI transformation partner in domains Depth focus: Credibility through highly referenceable engagements Expand what clients trust us to transform • Wallet share • Higher-value engagements • Deeper relationships Solution-embedded products Focused portfolio of AI-native products with scalable revenue Focus on key products, market proof over breadth Turn domain expertise into reusable IP • Scalable revenue • Reusable toolkits • Technology-led economics Employee enablement AI-native workforce w/ higher productivity and capability Lower internal effort; capacity redeployed to growth Transform how our people work • Empower employees with AI • Improve internal productivity
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eClerx advantage is built on operating knowledge 23 23 232323| Investor Day 2026 Why we can execute the four pillars Engineered trust Data The fuel • Unified lake & MDM golden source • Semantic layer built for agents • Quality, lineage & governance • Real-time, agent-ready access Feeds context and state Knowledge The playbook • SOPs & tacit know-how captured • Playbooks, rules & exception taxonomies • Knowledge graphs & RAG • Context APIs / MCP for agents Feeds context and verification Domain The judgment • 26 years inside regulated operations • Process depth: markets, KYC, CX, commerce, Martech, creative • Exception knowledge no stack ships with • Top-quartile clients in every industry Feeds governance and verification OUR USP Two decades of encoded “how this actually gets done.”
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Context Knowledge and domain AI transformation needs business re-imagination 24 24 242424| Investor Day 2026 Outcomes require owning the full stack, workflow to model Business workflow End-to-end transformation and ownership KYC & client lifecycle Trade lifecycle Digital commerce Customer experience F&A operations MarTech Creative Outcome delivered (with accountability) FULL -STACK OWNERSHIP Data Ingestion to insights AI Intelligence to action Structured data Unstructured data AI models The agent harness
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PILLARS 1 & 2 · TWO CONNECTED MOTIONS AI-led operations and client transformation PILLAR 1 · AI -LED OPERATIONS Inside the work we already run Operate → Identify AI opportunities → Redesign workflow → Deploy and measure ↻ Operations creates the proof. Transformation scales it. PILLAR 2 · CLIENT TRANSFORMATION Into the work clients ask us to transform Engage client → Diagnose workflow → Shape the AI solution → Implement and scale WHAT BOTH DELIVER Productivity · Quality and control · Capacity · Margin —P owered by domain knowledge, technology, data and operating ownership. | Investor Day 2026 25
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26 26 262626| Investor Day 2026 Products | Domain-specific IPs PILLAR 3 · SOLUTION-EMBEDDED PRODUCTS Multi-tenant Client integrated Product / Toolkit Data/Codified knowledge Replication AI-led products AI-native toolkits Compliance Manager KYC, CLM and periodic reviews eClerx Market360TM (M360) Market intelligence for manufacturing and distribution, retail and hi-tech clients QA360 Quality as a service FLUiiD4 MarComm and digital asset management KYC toolkit Screening, policy, doc-gap and data- sourcing agents Trade lifecycle toolkit Allocation, confirmation, settlements and corporate-actions agents Reconciliation toolkit Matching, break-enrichment and resolution agents Mortgage360 toolkit Loan intake to post-close audit with RAG assistants FinOps toolkit Invoice-to-cash, dunning, reconciliation and eClose Data management toolkit Agent-ready substrate — MDM, lake, semantic layer, lineage
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27 27 272727| Investor Day 2026 AI changes our workforce as well as our workflows PILLAR 4 · EMPLOYEE ENABLEMENT Build AI capability Release internal capacity Increase what our people can accomplish • Broad AI fluency across the workforce — 8,000+ employees GenAI-trained • Deeper skills in critical technical and client-facing roles • People focused on judgment and client outcomes • Forward-deployed and specialist AI teams Key outcome A workforce equipped to deliver and scale AI-enabled services Apply AI inside eClerx itself • Finance and accounting, reporting and presentations • HR and recruiting — agentic sourcing with TalentIQ • Recurring administrative and knowledge workflows • Internal and management reporting analytics Key outcome Internal productivity, with capacity redeployed toward growth
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Finance, Accounting, HR and KM Financial Markets and Compliance Operations Excellence and Commerce Customer Experience 28 28 282828| Investor Day 2026 Agentic AI-led transformation across industries and functions Leading APAC super-app Next best action engine 12% higher conversion 3× CLV uplift in 2 years Global sportswear leader Consumer care intelligence 85% contact reduction target US media and telecom operator Quality as a service — QA360 30% lower churn $71M credits normalized Tier-1 fiber operator NOC intelligence platform 67% lower SLA penalties Leading car rental operator Agentic AI at scale 30% increase in lead qualification >99% accuracy Global consumer bank Autonomous segmentation and personalization 20% higher conversion 8% cross-sell uplift Leading US asset manager Client onboarding and KYC 100% periodic-review SLA >98% accuracy Leading US bank BPaaS-led KYC transformation 570+ sources automated Near real time refresh Global investment bank Fees and commissions modernization Accelerated intelligent calculators Global hygiene leader End-to-end F&A transformation $2.1M monthly billing issues prevented Global tile manufacturer PO digitization and automation ~85% faster ~60% more volume delivered Global utility Syndicated loan document processing 1,500+ entities a month 24×7 DATA NOTE Selection of examples from across industry engagements
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29 29 292929| Investor Day 2026 AI creates multiple paths to grow value faster than headcount THE IMPLICATION Growth Greater client penetration and new transformation opportunities Margin More output per delivery resource — and lower internal effort in our own corporate functions Mix More technology, IP and outcome-linked commercial models Scalability Reuse instead of rebuilding — client to client, and function to function inside eClerx Moat Domain knowledge, workflow integration and client trust EXTERNAL VALUE More productive services · Larger client relationships · Scalable IP INTERNAL VALUE More productive enterprise functions · Capacity redirected to higher-value work
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Services to COO Presented by: Shyam Iyengar, Abhineet Jain 02 September, 2026
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Trade lifecycle – What do we do? Middle officeFront office Back office Loans Brokerage Corporate actions Support front-to-back operations and technology for financial markets Manage complex and mission critical functions to keep “lights on” at a bank. Technology IP developed through solving complex problems over long operating tenures with leading banks 31 31 313131| Investor Day 2026
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Why do clients buy from us? • Complex and fragmented operations • Errors have very high P&L and reputational impact Operations have high cost of failure • High-functioning teams enabled through knowledge management and technology • Complement bank’s internal teams and GCCs Our delivery is very resilient • Industry/regulatory changes e.g. T+1 settlement • Technology change Firms need to respond quickly to change • Best practices from multi-tenancy • Fit for purpose technology Our model brings agility to clients 32 32 323232| Investor Day 2026
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What is the opportunity? Market size $4bn* • Capital markets BPM market — stable, single-digit growth • ~25% investment banking BPM • Automation expands the market through additional volumes, new products Three growth vectors 1 2 3 Deepen & expand in capital markets Grow wallet share with existing clients; win new logos in capital markets. Extend into adjacencies Loans, mortgages, private markets, commercial & business banking ops. Capture tech spend via AI Win technology budget by pairing AI with deep operational domain knowledge. Impact of OTC rates electronification ~ +200% since 2016 Electronic execution didn’t shrink the workload — OTC rates turnover nearly tripled, expanding the market 33 33 333333| Investor Day 2026 *Everest report on Capital Markets BPM
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AI case studies – Our edge is in data, domain and context • Complexity from bespoke language in term-sheets, new products • Domain knowledge of products and trading strategies • GenAI solution with human in the loop to accurately capture risk • 40% efficiency gains Structured products risk review • Resolving exceptions like mismatched records, unexplained entries • 3-tier solution combines humans, traditional automation and agents • Identifies best resolution path based on different types of exceptions • 25% efficiency gains Settlements exception processing 34 34 343434| Investor Day 2026
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Financial Crime Compliance Presented by: Abhineet Jain 02 September, 2026
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36 36 363636| Investor Day 2026 Financial Crime Compliance – What do we do? Redefining FCC from a people-led, volume-based service model into an AI-enabled, outcome-based operating model, reducing the total cost of compliance while strengthening risk management. One team runs the full FCC lifecycle Advisory to run. One contract. One point of accountability. 01 Onboard Every client known Client onboarding, KYC due diligence and ongoing review 02 Screen Every risk surfaced Sanctions, PEP , and adverse media screening 03 Monitor Every transaction monitored Transaction monitoring and fraud detection 04 Resolve Every case closed Investigations, case narratives and regulatory reporting
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Structural demand, differentiated right to win Who we serve Why eClerx wins Heavily regulated Examiner scrutiny demands explainability, auditability and human-governed controls Highly complex Layered policies, data and platforms across jurisdictions and lines of business Structural cost pressure Total cost of compliance keeps rising faster than budgets - clients need step-change, not labor arbitrage Global & regional banks Fintech & payments Wealth & asset mgmt. Insurance Advisory-to-run, one accountable partner We assess, redesign the operating model, implement AI workflows, then run the operation. Accountability for execution, not just advice. Proprietary AI platforms, ecosystem-flexible Compliance Manager, EDOS, DocIntel and our agentic AI toolkit accelerate time-to-value, enhancing client’s ecosystem, never rip-and-replace. Practical AI in regulated workflows Production agents with human-in-the- loop oversight, explainability and audit trails, creating responsible autonomy examiners can trust. Outcomes, not headcount Solutions structured and priced around business impact under a total-cost-of- compliance lens, designed from the risk process outward. 37 37 373737| Investor Day 2026
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AI demand in FCC, and how we capture it Client demand is moving along a maturity curve. Our agentic-first portfolio meets clients at every step and compounds as they advance. Client need How we capture it Outcomes delivered Outcome-based managed solutions Data foundation for FCC AI embedded in client platforms Agentic AI-led operations EDOS - Agentic data sourcing DocIntel - AI Document intelligence Data systematically sourced, digitized and verified. AI Toolkit - Agents co-built into the client's existing technology stack. De-risking at scale, no rip-and-replace. Compliance Manager - F2B FCC solution designed around agents. Execute at scale. AI-first, Humans governed. Managed FCC solutions priced on outcomes Self-funded AI constructs where the transformation pays for itself. • 20% reduction in TCoC • 650+ data sources automated • 150+ doc types automated • 15% reduction in TCoC • Agentic solutions complementing leading industry CLMs and bank’s IP • 30% reduction in TCoC • Ecosystem of 8 interoperable AI agents enabled by A2A and MCP protocols • 45% reduction in TCoC • Advisory-led global solution powered by agentic-first eClerx Compliance Manager “Own the outcome, end to end” “Make data available for compliance” “Embed AI into the platforms we already run” “Run our compliance operations agent-first” Demand compounds as clients advance: Reusable agent libraries built for one client replicate across lines of business, jurisdictions and buyers — every engagement seeds the next. 38 38 383838| Investor Day 2026
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Proprietary platform: eClerx Compliance Manager Proprietary agentic solution: External Data Orchestration Service (EDOS), AI Toolkit Transforming an FCC program from a people-led, volume-based service model into an AI-enabled, outcome-based operating model Top 5 European bank FCC domains: Client onboarding, KYC, client data management, sanctions screening, transaction monitoring eClerx value realized End-to-end KYC & FCC transformation powered by an advisory-led operating model, global certified delivery, and a phased roadmap to scale. A connected, AI-enabled ecosystem that unifies systems, data, and workflows to reduce complexity, accelerate decisions, and improve outcomes. Client value delivered Reduction on Total Cost of Compliance (TCC) within 12 months Faster time to transaction by automating manual steps with AI 25% 35% 39 39 393939| Investor Day 2026
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Proprietary platform: eClerx Compliance Manager, DocIntel, Recon Manager Proprietary agentic solution: External Data Orchestration Service (EDOS), AI Toolkit Building an FCC program from the ground up as an AI-enabled, outcome-based operating model Large institutional broker- dealer FCC domains: Client onboarding, KYC, client data management, sanctions screening eClerx value realized Re-built the FCC program from the ground up, establishing a trusted data foundation and rebuilding the technology ecosystem. Implemented an AI-first delivery model that integrates data, technology, and operations to reduce complexity, accelerate decisions, and improve outcomes. Client value delivered Reduction on Total Cost of Compliance (TCC) within 24 months Reduction in human-in-the-loop effort through AI- and ML-powered automation 45% 30% 40 40 404040| Investor Day 2026
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Services to CMO Presented by: 02 September 2026 Scott Houchin, Nikesh Prasad, Prashant Chaddah
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To customers, every interaction feels simple and effortless Whether that is across apps, email, web, media 42 42 424242| Investor Day 2026 APP RIDE Your driver is 3 min away Pickup confirmed · Gate B REAL-TIME SERVICE EMAIL HOTEL Your room is ready Add breakfast for $18? PERSONALISED UPSELL WEB COMMERCE Picked for you Based on your recent browse WEB PERSONALISATION PAID MEDIA TRAVEL Still planning Bali? Save 15% before Friday PAID RETARGETING BANKING APP FINTECH Salary received Move $500 to savings? NEXT-BEST ACTION
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But every interaction depends on an invisible marketing supply chain that sits behind it 43 43 434343| Investor Day 2026 APP RIDE Driver 3 min away Pickup confirmed · Gate B REAL-TIME SERVICE EMAIL HOTEL Your room is ready Add breakfast for $18? PERSONALISED UPSELL WEB COMMERCE Picked for you Based on your recent browse WEB PERSONALISATION PAID MEDIA TRAVEL Still planning Bali? Save 15% before Friday PAID RETARGETING BANKING APP FINTECH Salary received Move $500 to savings? NEXT-BEST ACTION THE INVISIBLE MARKETING SUPPLY CHAIN 01 PREPARE DATA Identity · consent behavioral signals 02 DECIDE Next-best action eligibility · timing 03 PLAN & INVEST Audience · budget pacing and value 04 CREATE Copy · image offer variants 05 BUILD EXPERIENCE App · email · web media · commerce 06 ACTIVATE & LEARN Deliver · measure optimise
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The customer journey is integrated; but the operating model is not APP RIDE Driver 3 min away Pickup confirmed · Gate B REAL-TIME SERVICE EMAIL HOTEL Your room is ready Add breakfast for $18? PERSONALISED UPSELL WEB COMMERCE Picked for you Based on your recent browse WEB PERSONALISATION PAID MEDIA TRAVEL Still planning Bali? Save 15% before Friday PAID RETARGETING BANKING APP FINTECH Salary received Move $500 to savings? NEXT-BEST ACTION THE INVISIBLE MARKETING SUPPLY CHAIN 01 PREPARE DATA Identity · consent behavioral signals 02 DECIDE Next-best action eligibility · timing 03 PLAN & INVEST Audience · budget pacing and value 04 CREATE Copy · image offer variants 05 BUILD EXPERIENCE App · email · web media · commerce 06 ACTIVATE & LEARN Deliver · measure optimise 44 44 444444| Investor Day 2026 MEDIA WEB & APP CRM / EMAIL COMMERCE SERVICE Media team / agency Digital product team Lifecycle team E-commerce team Operations / CX THE REALITY — DIFFERENT OWNERS, AGENCIES, PLATFORMS & BUDGETS The customer journey cuts across all of them.
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AI amplifies fragmentation APP RIDE Driver 3 min away Pickup confirmed · Gate B REAL-TIME SERVICE EMAIL HOTEL Your room is ready Add breakfast for $18? PERSONALISED UPSELL WEB COMMERCE Picked for you Based on your recent browse WEB PERSONALISATION PAID MEDIA TRAVEL Still planning Bali? Save 15% before Friday PAID RETARGETING BANKING APP FINTECH Salary received Move $500 to savings? NEXT-BEST ACTION THE INVISIBLE MARKETING SUPPLY CHAIN 01 PREPARE DATA Identity · consent behavioral signals 02 DECIDE Next-best action eligibility · timing 03 PLAN & INVEST Audience · budget pacing and value 04 CREATE Copy · image offer variants 05 BUILD EXPERIENCE App · email · web media · commerce 06 ACTIVATE & LEARN Deliver · measure optimise 45 45 454545| Investor Day 2026 THE REALITY — DIFFERENT OWNERS, AGENCIES, PLATFORMS & BUDGETS The customer journey cuts across all of them. MEDIA WEB & APP CRM / EMAIL COMMERCE SERVICE Media team / agency Digital product team Lifecycle team E-commerce team Operations / CX AI lowers the cost of activity—so assets, decisions and agents proliferate. CONTENT AGENT MEDIA AGENT NEXT-BEST-ACTION PERSONALISATION JOURNEY COPILOT CREATIVE GENERATOR MEASUREMENT AGENT WORKFLOW BOT AI SPRAWL
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We run the marketing supply chain – so that brands can behave as one APP RIDE Driver 3 min away Pickup confirmed · Gate B REAL-TIME SERVICE EMAIL HOTEL Your room is ready Add breakfast for $18? PERSONALISED UPSELL WEB COMMERCE Picked for you Based on your recent browse WEB PERSONALISATION PAID MEDIA TRAVEL Still planning Bali? Save 15% before Friday PAID RETARGETING BANKING APP FINTECH Salary received Move $500 to savings? NEXT-BEST ACTION THE INVISIBLE MARKETING SUPPLY CHAIN 01 PREPARE DATA Identity · consent behavioral signals 02 DECIDE Next-best action eligibility · timing 03 PLAN & INVEST Audience · budget pacing and value 04 CREATE Copy · image offer variants 05 BUILD EXPERIENCE App · email · web media · commerce 06 ACTIVATE & LEARN Deliver · measure optimise 46 46 464646| Investor Day 2026 MEDIA WEB & APP CRM / EMAIL COMMERCE SERVICE CONTENT AGENT MEDIA AGENT NEXT-BEST-ACTION PERSONALISATION JOURNEY COPILOT CREATIVE GENERATOR MEASUREMENT AGENT WORKFLOW BOT OUR ROLE CONNECT & OPERATE THE MARKETING SUPPLY CHAIN Prepare data · codify decisions & eligibility · industrialise content · orchestrate channels · govern AI · measure outcomes ONE GOVERNED OPERATING MODEL GOVERNED AICONSISTENT EXPERIENCE FASTER CYCLE TIME LOWER COST TO SERVE
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Proprietary accelerators eClerx 4D connected capability model lets us run the chain end to end Data Design DeliveryDecisioning Foundations Customer data platform Tagging & taxonomy Data lake & enrichment Data governance Creative production Asset management Comms & channel strategy Omnichannel campaign Web/mobile mgmt Cloud engineering Journey mapping & segmentation Martech activation Loyalty & personalization Next-best offer models Performance optimization Media allocation & ops Experience design Customer engagement Optimization eClerx Market360TMTechnology ecosystems 47 47 474747| Investor Day 2026
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Distinct advantage of 4D Model operating the client marketing supply chain Data Decisioning Design Delivery Agencies Sells hours Pure-play analytics Sells insight Consulting / integrators Sells transformation Stack agnostic Proven in production eClerx Runs the chain Five sectors anchored by top five client relationships 48 48 484848| Investor Day 2026
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Illustrative marketing budget | Typically 4-7% of company revenue The “Run” is 15-20% of CMO budget, but AI will create more opportunity. 49 49 494949| Investor Day 2026 30% Media & Advertising Ad spend across paid media and advertising creatives 30–35% The marketing organisation Brand, PR, events, in-house teams 20% Platform licences Adobe, Salesforce, Braze and other Martech platforms 15–20% Running the chain Our core recurring revenue services
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Growth comes from deeper accounts and repeatable industry playbooks Great depth + upside in client base Each added Data, Decisioning, Design and Delivery multiplies the account Large addressable market $56bn 10% CAGR forecast to 2030 Total addressable market for outsourced marketing services 5 Playbooks across verticals with top 5 client density High Tech BFSIRetail & Luxury MROMedia & Entertainment Number of service lines sold in eClerx clients 50 50 505050 0 lines1-2 lines3-4 lines 12% 58% 30% Backed by domain, same playbooks Our recipe | Investor Day 2026
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Isolated AI & agents Connected AI workflows Autonomous operations What makes adoption hard Fragmented data Context engineering required Agents remain task-level Platforms remain disconnected Model choices are evolving Privacy, consent, quality and evaluation need controls Measuring ROI remains challenging Brand differentiation in potential AI slop The state of AI adoption & evolution in the CMO office The transformation work required to get there Data Get enterprise data ready Identity · Quality · Lineage · Consent · Real-time signals Decisioning Define how automated decisions work Objectives · Rules · Decision rights · Escalation · Evaluation Design Make content usable safely at scale Components · Brand rules · Rights · Compliance · Quality Delivery Rebuild workflows around agents Integration · Hand-offs · Exceptions · Monitoring · Execution Across all four: Context engineering Model architecture Governance & evaluation Scaled through 4D practices, FDEs and reusable components Examples already underway Digital Shelf Budget allocation Dynamic creative production Insights on Demand Automated web & email builds 51 51 515151| Investor Day 2026 Adoption 80%+ Readiness 8%
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Top FinTech company – Scaling global marketing operations Business problem Value delivered Fragmented – markets, stakeholders, stacks, agencies Scaling 400m+ customers 170+ markets 30% reduction in client TCO 40% Faster time to market for campaigns 52 52 525252| Investor Day 2026
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Top global bank – Activating MarTech stack for driving bank, wealth and card acquisition Inconsistent tracking of customer’s brand interactions Lack of personalization 100k+ incremental accounts acquired in 2025 +20% conversion via personalization Underutilized MarTech stack Business problem Value delivered 53 53 535353| Investor Day 2026
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Top sportswear brand - eClerx Market360™ turns channel signals into sell-out growth Track competition price & promotions $100M Revenue uplift on digital shelf program 20% Improvement in global SKU availability 500+ websites 45 markets 25+ competitors Business problem Value delivered 54 54 545454| Investor Day 2026
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Top high tech brand – GTM campaign solution powered by FLUiiD4 AI platform How to create and personalize product lifestyle campaigns across all countries Product assets produced per year Increased personalization with AI solution 1200+ products 30 markets 120 personas Business problem Value delivered 55 55 555555| Investor Day 2026 100k+ 6x
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Services to CFO Presented by: Manish Sharma, Anant Kode 2nd Sept, 2026
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Current snapshot + Differentiators What we do today, and why buyers choose us over competition Agentic-driven FAO & HRO Outcome-based delivery model Champions in SMB segment A majority of our new business is through referrals 57 57 575757| Investor Day 2026
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F&A + HRO are large, under-penetrated and AI-expandable markets The upside is not only lift-out outsourcing, but also transformation wallet share Finance & accounting Global F&A BPO market growing from $70.2B (2025) to $142.7B by 2033, driven by cloud ERP adoption and AI digital overhaul. AI-driven operations Over 70% of enterprises are adopting provider-supported hybrid GCC models and managed services to scale global AI operations. Leverage existing relationships 81% of enterprise buyers demand providers act as strategic transformation partners, unlocking massive multi-process wallet share. Gartner & market data Everest Group assessment HFS research benchmark Land AP / AR / Collections / HR helpdesk Expand O2C, R2R, FP&A, HRIS, payroll support Transform AI workflows, dashboards, governance Monetize Business outcomes + technology- enabled services 58 58 585858| Investor Day 2026 Where wallet share can expand
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AI is embedded across the Finance and HR operating model From document intelligence and orchestration to dashboards, controls and human-in-the-loop decisions Eliminate repetitive tasks Overcome legacy system challenge Provide deep insights Drive outcomes AREA WHAT AI DOES AP / P2P OCR, auto-coding, 2/3/4-way match, supplier master, payments Order Management Order assist, intake across channels, fulfilment, delivery and logistics Accounts Receivable Prioritized worklists, automated outreach, promise-to-pay, analytics Cash Applications & Deductions Bank integration, cash matching, claims backup, deduction workflow FP&A & Insights Forecasting, scenario planning, variance analysis, executive dashboards Human Resources Resume screening, onboarding, leave management, payroll processing, open enrollment, training material, and enquiry management 59 59 595959| Investor Day 2026
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Order management & fulfilment transformation Case study - Manufacturing and services • Fragmented order workflows operating across multiple legacy ERPs and disparate systems • Manual audit and payment templates causing delays and labor-intensive processing • Significant visibility gaps across order fulfilment, customer billing, and global logistics Operational challenge: eClerx Agentic AI solution • End-to-end agentic automation across order intake, fulfilment validation, and delivery • Automated payment templates, intelligent reminder workflows, and dispute resolution • Centralized customer data repository with real-time operational dashboard visibility Value delivered Straight-Through Processing (STP) 85%+ Faster order processing cycle time 65% On-Time In-Full (OTIF) fulfillment 99.5%+ Strategic impact Proves that order management can be transformed from a traditional back-office cost center into a strategic profit- protection lever. Executive takeaway eClerx combines deep process ownership, an Agentic AI-driven operating model, and robust operational governance to deliver measurable cost savings and operational resilience. 60 60 606060| Investor Day 2026 US, EMEA & APAC footprint
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AP/AR, carrier settlements & shared services optimization Case study – US Logistics shared services AP/AR, carrier settlement, billing and R2R • 50M+ backlog across manual payables and receivables creating severe cash flow friction • Delayed brokerage and carrier settlements impacting partner relationships and operational SLAs • Limited root-cause analytics to identify, track, and resolve recurring processing exceptions Operational challenge eClerx Agentic AI solution • Agentic automation for automated freight invoice auditing and 3-way matching • Predictive credit risk modeling and automated cash flow forecasting engines • Intelligent AR discrepancy management, intercompany, and multi- currency automated settlement Reduction in carrier settlement cycle time 50% Faster exception & dispute resolution 70% Lower processing cost per invoice 35% - 45% Strategic impact Demonstrates end-to-end control, rapid scalability, and value delivery across AP , AR, freight billing, settlement, and record-to- report functions. Executive takeaway eClerx combines process ownership, an Agentic AI-driven operating model, and operational governance to deliver measurable savings and operational resilience. Value delivered 61 61 616161| Investor Day 2026
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Services to CXO Presented by: Michael Hutchison, Hoshi Mistry 2nd Sept, 2026
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What we do: We run intelligent Customer Operations (CO) chains 63 636363| Investor Day 2026 One operating layer across the customer lifecycle — people, AI and proprietary technology. Care • Omnichannel care • Billing & account servicing • Journey tracking Quality • Virtual tech & diagnostics • Troubleshooting • Work-order triage Technical ops Insights & retention • Automated audit at scale • Coaching & compliance • Training insight loop • Decisioning & next best action • Sales & retention • Customer analytics Commercial logic The more of the chain we run, the more embedded we become. Creates more cross-sell, more data context and higher switching costs. One operating model 24x7x365 Five delivery countries 8,000+ dedicated CO consultants
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Operational excellence drives share gains despite industry headcount decline 64 646464| Investor Day 2026 The pool contracted — our share expanded. 100% 73% 2.3% 15% Jan'20 Jan'21 Jan'22 Jan'23 Jan'24 Jan'25 Jan'26 % Client headcount [sample client] vs. eClerx Share of Wallet [headcount]% % client headcount [insourced and outsourced] eClerx headcount as a % of client headcount -5% Client headcount 6-year CAGR +37% eClerx share 6-year CAGR Defend the base Gain share through delivery strength. Expand the remit New geographies and delivery models widen eligible work. Cross-sell owned IP QA360 and Tech360 create revenue beyond seat pricing. Call and chat volumes declined — we still captured share from competitors because of delivery strength.
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Where CO growth comes from 65 65 656565| Investor Day 2026 Growth comes from both existing and real clients, penetrating under-represented verticals, and scaling higher-growth capabilities. $120B CXM market, 2025 ~45% of global CXM from US Market ~20% of global CXM comes from CMT 200+ client base to cross sell into Market size and outsourced share: Customer Operations service-line market analysis, 2025. Revenue mix, client-count buckets and onshore share: eClerx Q1 FY27 investor presentation. In-house vs. outsourced • ~30% of global CXM outsourced today • AI and outcome pricing create headroom with both existing and new clients Geographic opportunity • Multi-country delivery supports resilience and scale • US is the core, while UK and EMEA are the natural next growth markets Vertical penetration • CMT is core – opportunity to expand into adjacent verticals • BFSI is the largest CXM pool and where we are least penetrated New capabilities • Collections, Sales and Retention broaden the CO proposition • Attach to Care, FTO, Quality and AI-led delivery — for existing and new clients
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Our technology sits on every stage of the customer lifecycle 66 66 666666| Investor Day 2026 Proprietary technology improves stickiness and powers revenue growth. QA360: Audits across the lifecycle and turns interactions into coaching and client-process insight Tech360: One universal platform to support execution across Sales, Field Tech Ops, Care and Retention Sales Field tech ops Care Retention • Offer construction • Bundling and pricing • Quote-to-order accuracy • Account activation • Remote diagnostics • Shorter cycles • Sentiments and context • Next Best Action • Lower repeat contacts • Win-back offers • Churn reduction • Revenue retention Clients today don’t buy FTE savings, they buy outcomes Improved sales conversion Reduced repeat contacts Better CSAT & NPS Higher retention rates Insights to improve client processes
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Client proof: QA360 turns quality from a sample into an operating system 67 67 67 676767| Investor Day 2026 AI embedded in live delivery, coaching the workforce and measured against a baseline. Problem • Only 2–5% of calls manually audited • Too little signal to act on QA360 • Audit at scale • CSAT/NPS prediction • Critical-call alerts + coaching Solution • Measured efficiency and NPS gains • Faster agent improvement Measured at the client 100% interactions in scope 25% CSAT increase ~0.5M interactions/month from Q2 FY27 What to watch for Coverage Every interaction in scope Prediction CSAT/NPS before survey The loop Coaching and client insight Intervention Critical calls flagged early
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The Finance View Presented by: Srinivasan Nadadhur 02 September, 2026
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Growth trajectory has moved up Growth is up, profitability remains high, and operating metrics are moving in the right direction 7 7 16 FY16 FY21 FY26 $5mm+ clients 23 33 51 FY16 FY21 FY26 $1mm+ clients Peer comprises India-listed IT/ITES companies + Those listed ex-India with large India delivery footprint. Source: Bloomberg 76% 65% 61% FY16 FY21 FY26 Top10 client revenues -2% 2% 1% 0% 5% 35% 17% 6% 12% 18% 8% 9% 9% 8% 3% 19% 9% 3% 5% 4% FY17 FY18 FY19 FY20 FY21 FY22 FY23 FY24 FY25 FY26 YoY $ revenue growth, last 10y eClerx Peers 69 696969| Investor Day 2026 FY16-21 CAGR: eClerx 1%, Peers 9% FY21-26 CAGR: eClerx 17%, Peers 11%
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While financial discipline, shareholder returns are intact 19% 17% 11% 12% FY17-21 FY22-26 Avg. net profit % eClerx Peers 21% 26% 19% 21% FY17-21 FY22-26 RoE % eClerx Peers Profitability and shareholder returns among the best in the industry 105% 95% FY17-21 FY22-26 Free cashflow to net profit % 65% 49% FY17-21 FY22-26 Shareholder return as % of NP Revenue run-rate has doubled Employee count up 60% Cross-sell enabled: CX, CLC and digital services from Manila & Coimbatore Prudent M&A Acquisition of Personiv has been successful 70 707070| Investor Day 2026
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Achieved through client relationships, domain, people 8 out of 10 Tier 1 banks • 10+ years relationship with 20 of the $1mm+ customers • Rated highly on delivery, domain knowledge, ability to process complex work • 50% of our revenues from Fortune 100 clients; 70% from Fortune 500 Enduring relationships with top clients Top 4 fashion and luxury brands 8 of the world’s largest M&D organizations 3 of the world’s top PC makers 4 Tier 1 cable providers • 76 annual training hours / employee; >2x the global average • Consistently ranks as a strength in GPTWTM surveys • Hire smart people; put them through rigorous learning • Subject matter experts at all levels, including leadership Emphasis on knowledge management & delivery 71 71 717171| Investor Day 2026
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…technology, and calculated investments • Viewed as a transformation partner by many clients • Led by productized services • Growing faster than firm average ⎼ Now 20% of firm revenues ⎼ $100mm run-rate in Q1FY27 $65 $62 $73 $90 FY23 FY24 FY25 FY26 A&A revenue, $mm Technology has momentum Investments • Setup global sales, pre-sales teams • Analyst relations and marketing Sales investments: 1% of revenues • Compliance Manager, M360, Analytics CoEs • AI investments Strengthening capabilities: 1% of revenues • New delivery centers – Cairo and Lima • Expanded Manila Geographic expansion: 1.5% of revenues 72 72 727272| Investor Day 2026
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In summary Customers • Marquee clients • Rate us high on delivery excellence • View our technology capabilities favorably Business • Majority is annuity-like • Diversified; small footprint in low-end, automatable work • More buying centers in each client Technology • Productized services driving customer engagement • AI creates tailwinds Profitability Target • Stable margin; consistently high and predictable • Allows us to invest for growth • Top quartile of peer group • Maintain EBITDA between 24-28% 73 73 73 737373| Investor Day 2026
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Thank you