Dear shareholders, good afternoon, and a warm welcome to you all to the 24th Annual General Meeting of IRCTC Limited, through video conferencing or other audiovisual facility. As a reminder, for the smooth conduct of the meeting, the members will be in mute mode, and audio and video will be opened when they will speak at the AGM as per the pre-registration. Please note that as per the requirements, the proceedings of the annual general meeting will be recorded and available on the website of the company. I now hand over the proceedings to Ms. Suman Kalra, Company Secretary of IRCTC Limited. Thank you. Namaskar, and a very good afternoon to all of you. Dear shareholders, I, Suman Kalra, Company Secretary of Indian Railway Catering and Tourism Corporation Limited, extend a very warm welcome to all of you to the 24th Annual General Meeting of the company. In accordance with the Companies Act 2013, and circulars issued by Ministry of Corporate Affairs and SEBI, this annual general meeting is being held through video conferencing and other audiovisual means. Further, all efforts have been made by the company to enable members to participate and vote on the items being considered in the meeting. Registers will be open for inspection as per requirement of statute. Now, I take privilege to introduce Board of Directors of our company and other dignitaries. We have with us Srimati Seema Kumar, Chairperson and Managing Director. Namaskar, and very warm welcome to the AGM today. Shri Ajit Kumar, Director Finance and CFO. Namaskar. Welcome to the 24th AGM of your company. Dr. L. Ravi Kumar, Director, Catering Services. Namaskar. Welcome to all shareholders for the AGM today. Mr. K.K. Mishra, Director, Tourism and Marketing. Namaskar, IRCTC- Mr. Neeraj Sharma, Government Nominee Director. Namaskar. Mr. Manoj Kumar Gangai, Government Nominee Director. Mr. Vinay Kumar Sharma, Chairman, Audit Committee and Stakeholder Relationship Committee. Namaskar. Mr. Namgyal Wangchuk, Chairman, Nomination and Remuneration Committee. Namaskar. 24th Annual General Meeting. Mr. Devendra Pal Bharti, Independent Director. Namaskar. Mr. Vikram Singh, nominee for and on behalf of President of India, attending meeting from Ministry of Railways, New Delhi. Namaste. Good morning, everyone. I am Vikram Singh, ED, Tourism and Catering, and President's Nominee in IRCTC Board of Directors. Thank you. Thank you, sir. Mr. Ashok Malhotra, Statutory Auditor from New Delhi. Mr. Naresh Kumar Sinha, Secretarial Auditor from New Delhi. Attending this meeting from my office at Noida. Thank you. Thank you, sir. Srimati Balika Sharma, Scrutinizer from New Delhi. I now request Chairperson and Managing Director of your company to address you all. Very good afternoon to all of you. As the requisite quorum for the annual general meeting is present, as confirmed by the NSCL, with the presence of 106 members, I call this meeting in order. I welcome you all to the 24th Annual General Meeting. With the permission of the shareholders, the notice convening the annual general meeting and directors report already circulated to you is taken as read. I would also take this opportunity to brief our esteemed shareholders about the performance of your company. Today, as we convene the 24th Annual General Meeting of IRCTC, I warmly welcome each one of you. It is a pleasure to connect with you all. Although virtual, it is a privilege to host you today. On behalf of the IRCTC Board of Directors, I want to thank you for taking out the time to join us. Your continued trust in the company has given us confidence to push ourselves further, to deliver market-leading returns and consistent value for you year after year. India's service sector witnessed a swift rebound in FY 2022, driven by growth in the contact-intensive service subsector, which bore the maximum burden of the pandemic. This subsector completely recovered from the pre-pandemic level in Q2 of FY 2023, driven by the release of pent-up demand, ease of mobility restriction, and near-universal vaccination coverage. The post-pandemic scenario of global tourism is gradually converging to pre-pandemic one. With travel restrictions and health concerns subsiding, tourism has become a vital driver of a strong upswing in the contact-intensive activity. India's tourism sector is also showing signs of revival. Foreign tourist arrivals in India, FY 2023, have been growing month-on-month, and with the resumption of scheduled international flight and the easing of COVID-19 regulations. Now, coming to the performance of your company during 2022 to 2023. I'm delighted to inform that during the year under review, we have registered a strong financial performance with a total income of INR 3,601.90 crores, which increased from INR 1,954.48 crores in 2021-22. Our EBITDA stood at INR 1,396.65 crores, over INR 949.42 crores in previous fiscal. Our PAT grew to INR 1,015.88 crores from INR 659.55 crores in FY 2021-22. Both EBITDA and PAT ended up at a healthy margin of 38.14% and 27.47%, respectively. Considering the excellent performance of the company, directors have recommended a final dividend of INR 2 per share for FY 2022 to 2023, subject to the approval of the shareholder in this AGM today. This is in addition to the interim dividend of INR 3.5 per share, which was declared in February 2023 and paid to the shareholder in March 2023. With this, the total dividend declared by the company for FY 2023 is 5.50 per equity share of the face value of INR 2 each. During FY 2022-23, Department of Investment and Public Asset Management, that is, DIPAM, Ministry of Finance, issued directives for disinvestment up to 5% of paid-up equity capital in the company through offer for sale. Subsequent to this OFS, the President of India's holding in IRCTC has reduced to 62.4% from 67.4% of the paid-up equity share capital of the company. I would like to take this opportunity now to brief our esteemed shareholders about the segment by the highlights for the year 2022 to 2023. Internet ticketing segment has registered a tremendous growth. The company's next-generation e-ticketing system has simplified the life of passengers, and consistently heading on growth path by capturing 80.99% share of Indian Railways reserve ticket booked in FY 2022 to 2023. As a milestone, e-ticketing system booked 28,434 tickets in a minute on 12th November 2022. IRCTC's e-ticketing facility proved as an extremely convenient tool for the paramilitary forces for handling their reserve train e-ticketing requirements, eliminating the need for cumbersome manual processes of railway warrant management, reconciliation, and accounting between Indian Railways and Ministry of Home Affairs. IRCTC has developed a dedicated in-house website to maintain the e-ticketing system, along with the warrant management system for booking of e-tickets through this portal to travel for train in a hassle-free manner. Giving further impetus to this progress, e-ticketing service for Indo-Tibetan Border Police, that is ITBP, was launched on ninth February 2023. Presently, we are serving seven central paramilitary forces, that is NSG, CRPF, NDRF, AR, CISF, BSF, and ITBP. With the advent of new technology, mode of communication has majorly shifted to mobile phones, which has now become essential part of daily lives. IRCTC has tapped this opportunity with IRCTC Rail Connect mobile app, both for Android and iOS platform, whereby approximately 47% users are booking tickets through mobiles only. During FY 2022-23, several new features have been added to the mobile app to enhance the experience, like biometric-based login, Hindi language syncing, e-wallet registration facility, proliferation of booking through Ask Disha chatbot, and iPay, simplified user account recovery process, new UI design for dashboard page, display of latest accommodation, availability in trains, and the verification of Aadhaar detail, et cetera. Going further, IRCTC has signed an MoU with Uttarakhand Civil Aviation Development Authority for five years for online booking of helicopter services to holy shrine of Shri Kedarnath Dham. IRCTC has developed an online electronic booking, ticket booking platform for online as well as counter ticket booking, along with the QR code-based ticket checking. First booking was opened on 8th April 2023 for the yatra this year, which started on 24 April 2023. During the first quarter of FY 2023 to 2024, 75,828 passengers have booked their helicopter tickets online. IRCTC has earned a revenue of INR 2.57 crore from the convenience fee charged to the passenger. As it is evident, online travel booking platforms have become preferred choice of customers. To take it forward, IRCTC has recently signed an MoU with Delhi Metro Rail Corporation on 14 August 2023 to provide facility of seamless booking of QR code-based tickets to DMRC for the users booking e-tickets on IRCTC portal. This is a major step towards streamlining travel experience, setting new standards for convenience, efficiency, and connectivity. Now, coming to travel and tourism segment. India, being one of the most popular travel destination across the globe, has resulted in Indian tourism and hospitality industry to emerge as one of the key drivers of growth among the service sectors in India. I am pleased to report that during this year, IRCTC has initiated the operation of Bharat Gaurav trains across India, with the allotment of LHB rakes from Indian Railways for promotion of domestic railways tourism at a reasonable price. With the induction of these rakes, IRCTC has become the largest train operator in the country by owning 10 exclusive Bharat Gaurav LHB rakes in its custody. Full-fledged operation of all these Bharat Gaurav rakes have been planned, and 41 tours have already been operated till July 2023. These Bharat Gaurav trains, although along with the special state tourist trains, are poised for a significant operational jump in revenues from the tourism and travel vertical of IRCTC. In addition, in order to attract common man, especially senior citizens, to travel by air, IRCTC has made a new beginning in this segment by operating such tours by air. During FY 2022-23, IRCTC operated state special tours by air from Jaipur to Kathmandu for Rajasthan State Government and provided services to 538 passengers. Government of India has reposed its confidence in IRCTC for operating various prestigious cultural exchange groups as well. IRCTC organized Kashi Tamil Sangamam for 2,592 participants from Tamil Nadu to Varanasi, which was operating during February-March 2023. and Northeast Yuva Sangamam tours, with total of 29 number of tours carrying 1,250 youths, identified by Designated Higher Education Institute, where IRCTC has provided end-to-end services. I am pleased to share that IRCTC has also operated Yuva Sangam season for two, for providing services to 982 participants in May, June 2023, and Saurashtra Tamil Sangamam tours were operated with 3,234 participants in April, May 2023. These cultural exchange tours were operated under Ek Bharat Shreshtha Bharat initiative of central government. Now, coming to the catering vertical of IRCTC. With the resumption of operation of regular trains and cooked food post-pandemic in November 2021, the company's mobile catering segment has started operating in full swing. In FY 2022-2023, IRCTC focused its catering operation towards enhancement of meal experience of the passenger fraternity, whether on trains or at station. After witnessing stagnation in catering activity in nearly two years on account of pandemic, IRCTC has come back strongly in its catering vertical by commencing of operation of a number of hospitality outlets at railway stations and non-railway premises as well. Besides, the company has been entrusted with the responsibility of provision of catering services in the fleet of prestigious Vande Bharat trains, launched by Ministry of Railways during the year, which also demonstrates the trust of Ministry of Railways on IRCTC. As on thirty-first March 2023, your company has provided onboard catering services in 474 pairs of trains and managed 182 refreshment rooms, 57 Jan Aahaar, and 315 Food Plaza fast food units. I'm happy to convey that post-resumption, e-Catering segment of IRCTC has also performed exceptionally well. An average of 40,669 meals per day were booked through e-Catering during the year under review. Your company is also successfully operating eight Executive Lounges on pan-India basis. These state-of-the-art Executive Lounges have won admiration from one and all for their impeccable décor, service, and facilities for the railway passengers to wait comfortably during pre-departures and post-arrivals. Your company also plans to build a network of well-planned chain of hotels that target the economy budget travelers. Presently, budget hotels at Lucknow, Khajuraho, and Kewadia are under construction, and company is exploring the avenues for such hotels at other locations as well. We have approached several state governments for the same. Now, Railneer vertical. At present, sixteen Railneer plants are operational on Indian Railways. Out of these, Railneer plants located at Nangloi, Danapur, Palur, and Amarnath are being departmentally operated by IRCTC, and plants at Amethi, Parsala, Sanand, Hapur, Mandip, Nagpur, Jagiroad, Maneri, Sankrail, Una, Bilaspur, and Bhusaval are being operated under PPP model. Railneer plant at Bhusaval has commenced commercial operations during FY 2022-23. Three additional plants at Kota, Bhubaneswar, and Visakhapatnam are expected to be operational in FY 2023-24. As far as corporate social responsibility is concerned, your company is committed in its contribution to the welfare of the communities in the society where it operates through corporate social responsibility initiatives. The activities undertaken are governed by the CSR policy of the company, whose primary objective is to consistently pursue the concept of integrated development of the society in an economically, socially, and environmentally sustainable manner, and at the same time, recognize the interest of all its shareholders. Your company undertakes the CSR activities as specified in the Companies Act, and rules thereto, and guidelines issued by Department of Public Enterprises. During the year 2022-2023, company completely utilized the CSR budget of INR 12.53 crore towards the CSR activities, with special focus on health and education in aspirational districts. The IRCTC is fully committed to conducting business using the highest standard of governance, ethics, and integrity. Its strong and effective governance framework supports these values by addressing the potential risks crucial for its business, and helps align the management responsibilities with the board's strategic foresight of the organization. The values set by the board are embraced by all employees in the right earnest. Your company is fully committed to higher standards of ethical governance practices. I feel proud to share with you that for the third year in succession, IRCTC has received nil comments from the CAG on financial statements for FY 2022-23. I am equally pleased to inform that your company has achieved an excellent grading in corporate governance for the year 2021-22, and we are expecting excellent grading for FY 2022-23 also, by Department of Public Enterprises. IRCTC has been complying with the requirement of corporate governance as enunciated in SEBI regulations and DPE guidelines on corporate governance, except for requisite number of independent directors and woman independent director on its board, for which we are regularly following up with the Ministry of Railways. Before I conclude, on behalf of the board of directors, I wish to convey our sincere regards and deep gratitude to our valued stakeholders for continued support and trust. You always have been the motivational force that has facilitated us to move ahead and achieve targets, despite the numerous challenges. I also put my heartfelt appreciation for all IRCTC employees, who are the backbone of your company and have put their best efforts day after day to transform your company and to make it competitive. I would like to conclude by saying that your company is fully committed to achieve the bigger goals. To each of you, I offer a sincere thank you. Now, I would request Company Secretary to read auditor's report. Jai Hind! ... Thank you, ma'am. The reports of C&AG, independent auditor, and secretarial auditor, along with respective management replies, form part of this annual report. I'm pleased to inform that independent auditor's report is neither qualified nor modified. Also, the company has received nil comments from C&AG on the financial statements for FY 2020. I would read extracts of first and last para of independent auditor's report. As per the auditor's report, in their opinion and to the best of their information, and according to the explanations, the financial statements read along with audit report give a true and fair view in conformity with Indian accounting standards prescribed under Section 133 of the Act, read with relevant rules. The last part of the report is with respect to the other matters included in the auditor's report, in accordance with relevant rules, confirming that the company has disclosed impact of pending litigations on its financial position, has not entered into long-term contracts, including derivative contract. No amount is required to be transferred to IEPF, and the interim and final dividend paid during the financial year are in compliance with the provisions of Section 133 of the Act, and reporting under Rule 11G of Companies (Audit and Auditors) Rules 2014 is not applicable for the financial year ended March 31, 2023. Regarding secretarial auditor report, the main observation is with respect to non-appointment of requisite number of independent directors, including independent woman director, for which company is regularly taking up the issue with the Ministry of Railways. As the notice is already circulated to all the members, I take the notice convening the meeting as read. Before we proceed, please, I'm pleased to bring to your notice that as required under Companies Act 2013, the company has provided with the facility to cast your votes electronically on all the resolutions set forth in the notice. Members who have not cast their vote electronically, but are participating in this meeting, will have the opportunity to cast their votes through their e-voting system provided by NSDL. Members may please note that there will be no voting by show of hands. Ms. Balika Sharma of Balika Sharma and Associates, Company Secretaries, has been appointed as scrutinizer to scrutinize the remote e-voting process, including voting through electronic voting system. The results of voting, along with the scrutinizer's report, will be available by Monday, 28 August 2023, at the website of company www.irctc.com. We now take up the resolutions as set forth in the notice. We will open the floor for any questions by members after all the resolutions are tabled. Accordingly, I'll now only read out the resolutions. First is ordinary business. Item number one is to receive, consider, approve, and adopt the audited financial statements of the company for the financial year ended 31 March 2023, along with the board's report, the report of auditors thereon, and the comments of Comptroller and Auditor General of India thereof. Resolution number 2 is to confirm the payment of interim dividend of INR 3.5 per equity share, that is amounting to INR 280 crore on 80 crore equity shares, and to declare a final dividend of INR 2 equity, 2 per equity share, amounting to INR 160 crore on 80 crore equity shares for the financial year 2022-23. 3rd resolution is to appoint a director in place of Mr. Neeraj Sharma, part-time official government director, who retires by rotation and being eligible, offers himself for reappointment. Resolution number 4 is to appoint director in place of Mr. Ajit Kumar, Director Finance, who retires by rotation and being eligible, offers himself for reappointment. Item number 5 is to authorize the Board of Directors of the company to fix the remuneration of the statutory auditors to be appointed by C&AG of India for the financial year 2023-24, on the basis of recommendations of Audit Committee. Now, coming to special business. Resolution number 6 is to approve the appointment of Dr. L. Ravi Kumar as Director, Catering Services, IRCTC. Number 7 is to approve the appointment of Seema Kumar, IRTS, AMTNC Railway Board, as Chairman and Managing Director, IRCTC. Number 9 is to approve the appointment Mr. Kamlesh Kumar Mishra, IRTS, EDVD Railway Board, as Director, Tourism and Marketing, IRCTC. Resolution number 9 is to approve the appointment Mr. Devendra Pal Bharti as Independent Director, IRCTC. I now request chairperson to answer the queries of shareholders relating to item of business. Thank you, Suman. Now, I invite the shareholders who have pre-registered to ask question and have joined as shareholder speakers to raise their queries, if any, relating to the item of business, as mentioned in the notice of annual general meeting. Keeping in view the large number of speaker shareholders, members may kindly note that answer of the queries raised by the shareholders will be replied by the management after questions from the speaker shareholders are over. Moderator, please go ahead now. Thank you, ma'am. With that, we will start with the speaker shareholder queries. May I request all the registered speakers to kindly be precise and restrict your questions or comments to a maximum of two minutes. I now invite our first speaker, Mr. Sunil Kumar Modak. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. Hello? Yes, hello. Good afternoon to everybody. Respected Chairman, Managing Director, Company Secretary, other Board of Directors, employees of IRCTC, and my fellow shareholders. Myself, myself Sunil Modak, joining this VC meeting from Kolkata. Despite a grim picture for the global economy, India's economic growth remain robust in financial year 2023 because of strong macroeconomic fundamentals. IRCTC positions a significant participant for millions of people's travel requirement after two years stagnation for Corona pandemic. Robust revenue growth enhance profitability, increase strong performance from total income, INR 3,661 crores against INR 195 crores in last financial year, 2021 to 2022. EBITDA is- ... INR 1,396 crore against INR 949 crore last financial year, tax INR 1,005 crore against INR 659 crore in financial year. Congratulations sir, for having received two awards on IRCTC Foundation Day on twenty-seven September. Congratulations, congratulations to everyone, employee, management all. Sir, the result is good. You have declared dividend total INR 5.5 for the year. Sir two, to this year is twenty-fourth year, twenty, twenty-fifth year is coming year. Sir, how do you like to celebrate this twenty-fifth year? This is landmark year, kindly intimate us. With this I conclude, excellent results for the IRCTC and hope that we will meet coming twenty-fifth year with better performance and your announcement. How do you celebrate this twenty-fifth year? Thank you sir. With this I conclude. Thank you so much sir. I now invite our next speaker Mr. Ajay Kumar Jain. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. नमस्कार! अध्यक्ष महोदय, मैं अजय कुमार जैन, शेयरहोल्डर दिल्ली से बोल रहा हूं। और मैं आप जैसी चेयरमैन मैम को बधाईयां देता हूं कि उन्होंने हमारी कंपनी को ऐसे चेयरमैन ज्वाइन किया। और आपकी नीति की कुशलता और जो आपकी मैंने बैलेंस शीट में पढ़ा, उससे कंपनी को आगे बढ़ेगी। और क्योंकि सर मैम, आप जिस कंपनी को आज आपने ऐसे चेयरमैन ज्वाइन किया है, वो एक तरह से आम आदमी की लाइफ लाइन है। चाहे वो टिकट बुकिंग कराने के लिए, रेल में खाना खाने के लिए। वो आप उसको उस जगह से सुविधा उपलब्ध कराती हैं, जहां कहीं नहीं होता। और आपने इस बैलेंस शीट के माध्यम से इतनी अच्छी पेजों में जो खाने की क्वालिटी इंप्रूव करी है, जिसकी लोगों को आम शिकायत रहती थी, उसके लिए मैं आपको बहुत बधाईयां देता हूं। एक ऐसे जैन होने के नाते आपने अखीराज जैन थाली भी इंट्रोड्यूस करी है। यह बहुत अच्छा करा है, क्योंकि आप एक नारी शक्ति हैं। और आप जानती हैं कि किस तरह इस खाने की क्वालिटी को इंप्रूव किया जाएगा। और धीरे धीरे यह जो हमारी कंपनी की, के खाने के प्रति जो लोगों की शिकायतें थी, वो कम हो जाएंगी, ऐसा मेरा पूरा विश्वास है। आपकी चेयरमैन स्पीच सुनने के बाद तो कोई प्रश्न सुनने का मन बनता ही नहीं है, क्योंकि आपने बहुत अच्छा कवर किया है। और मैं तो सोचता हूं कि आने वाले समय में इस चेयरमैन स्पीच को हर शेयरहोल्डर को भेजा जाए, क्योंकि इससे हमारी कंपनी की क्वालिटी को पता चलेगा कि हमारी कंपनी कर क्या रही है। और आपके साथ-साथ जो नीति कुशलता के रूप में डायरेक्टर्स हैं। और आज जिन डायरेक्टर्स का रिअपॉइंटमेंट इस रेजोल्यूशन के साथ हो रहा है, उन सबको मैं शुभकामनाएं देता हूं। ताकि उनके आने से हमारी कंपनी को और आपकी कद्रों को मजबूती मिलेगी। और मैं मैम एक बात और कहना चाहता हूं कि अपना जो सीए डिपार्टमेंट है, बहुत जितनी तारीफ करी जाए बहुत अच्छी है। मैं तो सोचता हूं कि माइनॉरिटी शेयरहोल्डर के लिए इतना एक सीए से पर्सनल लेवल पर कहा। मैंने तो बल्कि पूछा मैम, आप उस दिन इतना पेन क्यों ले रहे थे? नहीं, नहीं, नहीं। चेयरमैन मैम ने कहा है कि आप हर शेयरहोल्डर को जोड़िए और जो बात उनको कहनी है, कहिए। वरना ज्यादातर कंपनी पूछती है कि आपका क्वेश्चन है। उन्होंने तो यह भी नहीं पूछा कि क्वेश्चन है। उन्होंने कहा, जो आपका मन में प्रश्न हो, जिज्ञासा हो, जो भी बात करनी हो, सुझाव हो, दीजिए। मैम, आप दोनों का नेतृत्व और शेयरहोल्डर का आगे लेकर जाएगा। इसी शुभकामनाएं के साथ मैं आपको बहुत मन से बधाईयां देता हूं। जब हम पच्चीसवीं एजीएम में मिलेंगे ना मैम, तो इससे भी ऊंचाई पर मिलेंगे और मैं तो एक दुआ आपके लिए जरूर करूंगा। एक जो हमारी कंपनी है, मिनी रत्न से यह बहुत नवरत्नों के ऊपर जाएगी, उसके लिए भी आपके नेतृत्व में जाए तो अच्छा है और एक आप के लिए जितने भी कहा जाए, उतना कम है। नमस्कार, जय हिंद! Thank you sir. I now invite our next speaker Mr. Prafull Chawda. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. Chairperson Madam, aapne jo trip karate hain, customer ko to trip bahut costly rehti hai. Medium class ke logon ke liye ya garib logon ke liye bhi trip rakhna chahiye taaki vah bhi Bharat darshan kar sakein aur India mein dev darshan jo bhi bhagwan ke sthan hain, ja sakein. Aapki class, aapka jo bhi trip hai, bahut high hai. Iske alava aapka jo hum reservation karate hain, aapke through train mein to hum dekhte hain ki humko reservation mil raha hai. Hum paise pay karte hain, tab tak reservation nahi milta hai to hamare paise block ho jaate hain aur 7 days ke baad milta hai. Agar koi tour mein paise nahi hai, limited paise reservation karana chahta hai to nahi ho sakta hai. Kyun bole? Iske paas INR 50,000 aur INR 50,000 mein reservation karata hai. Baaki ke INR 50,000 kahan se lekar aayega? INR 10,000, INR 5,000 jo bhi hai, aaj ke din mein uske paas paise hain, poore laga diya unhone. Reservation nahi mila, paise block ho gaye. Nahi hona chahiye. Aap jaise paise one second mein lete hain, one second mein transfer hona chahiye. Reservation nahi mile, return paise immediately sir milna chahiye. Aapka jo bhi khane pine ka item hai, aap quality check karne ke liye kabhi train mein baithiye madam, civil dress mein baithiye to pata chalega ki kaisa khana kharab milta hai, chai kaisi milti hai, coffee kaisi milti hai, khana kaisa milta hai, quality kaisi hai? आप एसी में सफर करेंगे, आपके आजू बाजू में 2-3 गार्ड रहेंगे। लोग सलाम मारते रहेंगे तो क्वालिटी अच्छी हो जाएगी। ऐसा नहीं, आप साल में 10 बार, Board of Directors पूरे ट्रेन में सिविल ड्रेस में सफर करके देखें कि क्या क्या प्रॉब्लम आता है, कैसा प्रॉब्लम रहता है और इसके अलावा... ... कंप्लेंट कितनी आपके पास आती है, कितनी सॉल्व होती है और कंप्लेंट सॉल्व कितनी बाकी है? कंप्लेंट किस तरह किया जाता है? ट्रेन में आप जो टिकट हम रिजर्वेशन कराते हैं, तब ट्रेन में इसके साथ ही हमको कंप्लेंट कहां करना है, वो बताइए। इसके अलावा जो भी कंप्लेंट, आपका सर्विसमैन है, ट्रेन में आता है, हमको सर्विस देता है। इसके साथ कंपलसरी रेट कार्ड रहना चाहिए, प्राइस लिस्ट रहना चाहिए। प्राइस लिस्ट किसके पास नहीं रहता है तो वो लोग मनचाहा रेट लेता है। प्राइस की बात करते तो धमकाने की बात करते हैं, दादागिरी करते हैं, गुंडागिरी भी करते हैं वो लोग। ऐसा नहीं होना चाहिए। प्राइस लिस्ट कंपलसरी वो लोगों के साथ में रहना चाहिए और कोई भी आदमी देख सके, ऐसा छुपा के नहीं रखना चाहिए। ये मेरी बात है। मैडम सर, हर एक टूरिस्ट स्थान पे जाने के लिए गरीब लोग खाना चाहते हैं तो सर्कल टिकट निकालिए। सर्कल टिकट लिए कुछ प्रावधान रखिए। वो गवर्नमेंट इंडिया का काम है, आपका काम है, मुझे नहीं मालूम है। परंतु सर्कल टिकट यह रखें कि आदमी को टिकट मिलेगी, आपकी तरफ से खाना-पीना मिलेगा, वो घूम सकेगा। ऐसा कुछ अरेंजमेंट करें। धन्यवाद। Thank you sir! I now invite our next speaker Mr. Sujan Modak. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. Hello, you can hear me. Yes sir, you are audible. Respected Chairman and other Board of Directors, I am Sujan Modak. I am attending this meeting from my residence in Kolkata. Madam, namaskar ma'am. How are you ma'am? How are you ma'am. Very well, thank you sir. Yes ma'am, namaskar, thank you very much ma'am. Ma'am, if we see the performance of our company, this year IRCTC's revenue from operations has at 8% jumped, profit before tax 53% jumped up, profit after tax also 52.5% it has increase and you have given 275% dividend. So as far as performance is concerned, our company is doing very good ma'am. Ma'am, I have got a few question to ask. What is the guidance you give particularly, particularly for this year to the investors community? As investors will definitely would like to know how much increase and how much decrease your guidance is and, and what is the road ahead? What are the new projects you are going to take? If you can please tell us ma'am, it will be kind of you. Ma'am we, we, in a print media we get lot of complaint about the food served in the train, as my previous speakers is also pointed out. So what are the steps you are going to take? If you can please tell us, it will be very kind of you ma'am. And one, one suggestion ma'am, we-we received that, when we applied for speaker registration, we received, the link. But with that link we did not get, what is my number? It's number 5, number 6, whatever it is that. So it's better if you can provide us the link, it will be very good for us, convenient for us and when somebody our moderator is asking my name, so you should always tell the number also, because this is a connectivity problem. Sometimes my connectivity goes, after 3 minutes the connectivity comes. So I don't know whether my turn has gone out or not. So it will be a very nice if you can do it ma'am. And before I finish, I would like to definitely congratulate and thank our Company Secretary Suman Kalra ma'am and our whole team for being very good investor services to the investors community. Suman ma'am, thank you very much. You are doing a very good job. Your job and your dedication definitely says you are one of our best officers today in our company. Ma'am, Chair, Chairperson ma'am, thank you very much, over to you for further proceedings. Thank you, sir. I now invite our next speaker, Mr. Lokesh Gupta. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your... मैम, आप मुझे सुन पा रहे हैं? जी सर, आपकी आवाज आ रही है। Ma'am, sabse pehle Chair Person main aapka aur sabhi board members ka swagat karta hoon. Madam, kaafi samay se company ke shareholder hain. As a speaker meeting mein judte rahe hain. Excellent chairman speech ho rahi thi, ek excellent presentation ho raha tha. Uske baad bahut se sawaal hamare wahan samapt ho jaate hain. Lekin thodi si cheezein jaanni hain. Sabse pehle to main IRCTC ko world class catering ke liye badhaai doonga. Jab hum apne itne large scale par kaam karte hain, to thodi bahut shikayatein bhi rahti hain, lekin hum uska samadhan bhi karte hain. Madam do teen cheezein poochni hain. Ek to hum cyber data security, jo hamara data aapke paas hota hai, uske liye safe rahe, uske liye hum kya kadam utha rahe hain, thoda is baare mein bataiye ma'am. Doosra kya hai, hum world class catering ko de hi rahe hain. PPP model se budget hotel se bhi jo aapne chairing speech mein bataya, wo bhi kar rahe hain. Uske liye kya hum ek hamara UP Government se hamara tie up hua hai. Usmein ek hamara naya place judne wala hai, jo hamare agle saal judega Ayodhya, jahaan bhi tourism bahut badhega. Kya wahaan bhi hum PPP model se apna budget hotel banane ki koshish kar rahe hain, ma'am. Baaki aapki jo services hain, railway ki, hamara sarkar ka poora focus hai aur jis tarah aap kaam kar rahe hain, hamein bharosa hai, aapke leadership par vishwas hai ki jo bhi aapki leadership mein company karegi, achha karegi aur railway ke sudhaar ke liye jo koshish hogi, wo aap karte rahiye. Baaki main secretary ko bhi bahut bahut dhanyavaad doonga, jinhone mujhe is meeting mein judne ka avsar diya. Jab bhi maine unhone call kiya, phone kiya, wo available rahe aur ek excellent bahut sundar jo aapki annual report thi, mujhe unhone courier ki. Isi ke liye main ek baar phir aap sabhi ka dhanyavaad karna chahta hoon. Thank you ma'am! ... Thank you, sir. I now invite our next speaker, Mr. Shailesh Mahadevia. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera if you may so desire. Sir, I request you to kindly unmute your audio. Yeah. Well, I am doing, I believe I am now visible and audible also. Well- Yes ... respected chairperson, distinguished directors and all the members of the company, namaskar to all of you. Well, first, let me appreciate that it is because of the virtual meeting that I have been able to take part in this meeting at my age of 84+. Let me report, that our working of our company is excellent during the year under consideration, and it is very well reproduced in our integrated report for the year, which has got lot of data and information about the working of the company. I also find that there is a service orientation, as far as our company is concerned, in all aspects of its activities. I would like to appreciate the cooperation and guidance of the company secretary, which has made it possible for me to participate in a very smooth way, and I also received a physical copy of the report at my request. With all this appreciation, and many more to your account, I would now like to proceed to ask some of the questions, with a view to increase my understanding and appreciation. My first question is that 2023 has been declared as a year of millets universally, and it was at India's lead. In our report, we don't find emphasis as far as services based on millets is concerned. So may I know whether we are providing meals with, all these type of products? Number 2, I would also suggest that we should try to use the ghani oil and not the machine-made oil under double, fine refined, et cetera, also. I have 2 or 3 basic reasons of great importance to us. Number 1 is that factory-made oil suffers from 2 problems. There is a great friction in manufacturing operation, and that damages the quality. Number 2, chemicals are being used in making such a thing. However, if you introduced the hand-pressed or ghani oil, as we call it, it will be of great benefit to the user. It will generate employment all over India. The quality of it is well established now in several parts, and it is also very healthy. It will solve a number of, well, number of things at a time. My next question and suggestion is that the pay scale of executives, the compensation package of all the executives in our organization are very low. We are expecting, and we are getting services like the efficiency of the private sector, which we are getting, so why not to increase their compensation package? I believe at least it should be doubled, and compare it with what is the compensation package in private sectors, in good companies, in big companies. My next suggestion is that could you share the quarterly result of 2023, 2024 and analyze it for us regarding the trend in this particular year? My next question is- Sorry, sir, to interrupt, but I would request you to kindly wrap up your questions and suggestions in the next 30 seconds. Yeah, I will do that. Well, I will try to do. Well, last year I got concession because of senior age, so if you can provide the same, I will be within that. But anyway, I understand you. My next query is that Government of India has offloaded 5% of its investment in the company. As a result of which, the market capitalization of our company has remained almost stagnant throughout the year because of this decision of government. May I know whether there is any further plan to reduce the investment of Government of India? And, my last question is regarding our five sources of revenue, the five verticals. Can you give some idea how these verticals will respond in the year under consideration, 2023, 2024? With this, I wish our organization every success at an accelerated rate in the years to come, and namaskar to all of you. ... Thank you so much, sir. I now invite our next speaker, Mr. Santosh Chopra. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. Sir, you are not audible. Hello? Hello. Yes, sir. We can hear- Am I audible? Yes, sir. Thank you very much. I thank for giving me the opportunity to speak at this AGM. I am a retired senior citizen from Delhi, NCR, Kaushambi, Ghaziabad, and have invested my retirement funds in listed company like yours. I, along with my family members, who have invested around INR 10 lakh at the time of IPO, feel proud to be part of IRCTC, a Miniratna company under central government. I vouch the praise for your company secretary team, especially everything for your CS, Ms. Suman Kalra, who facilitated me for attending this AGM. I am happy to note important developments in IRCTC, as reported in media. Further, as reported by Chairperson Ms. Seema Kumar in her speech on IRCTC development with PPT presentation, is really appreciable and keeps the company different from other Navratna companies. I'm also happy that IRCTC has received nil adverse comments from CAG, which is also appreciable for all personnel, including the top management. The company, I also understand that the company is planning to build a chain of hotels. Three budget hotels are under construction at Lucknow, Khajuraho and Kewadia. Diversification over IRCTC as a fintech company through company's online payment gateway, iPay. Company plans to enter into segments like helicopter travel, medical and tourism. Company also plans to expand non-rail based tourism, namely corporate travel business, cruise, river packages, air ticket, et cetera. IRCTC is offering Railneer packaged drinking water at railway stations and trains in India at very reasonable price. But the salesmen and platform vendors, with a view to make more profit commission, are selling other local brand which are unhygienic. So I request IRCTC to take remedial steps. IRCTC is also conducting state tirath, with a view to further enlarge this facility. Some discount coupon may be offered to senior citizen shareholders. I don't want to raise any further question as my queries have already been covered by previous speakers. I once again thank IRCTC management and wish all the best results in coming year, years, coming days of festive, festivity seasons. Thank you very much. Thank you so much, sir. I now invite our next speaker, Mr. Anil Mehta. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. Hello, am I audible? Yes, sir, you're audible. Thank you very much, ma'am. Good afternoon, all of you. This is Anil Mehta, attending this meeting from Mumbai with my family member, who are also the shareholder of this company. Sir, we have two questions. First is, what is the company doing to improve the shareholder relations? And the second question is: What are the major opportunities and challenges facing the company, and how does the management plan to respond? With this, we are supporting all the resolution, and thanks to the secretariat department led by Kalra Madam, with their supportive and cooperative nature. And all the best for the future. Thank you very much. Thank you, sir. Ma'am, our speaker shareholder, Mr. Rajesh Chenani, has not joined the meeting yet, and hence we are inviting the next speaker, Mr. Kaushik Sahukar. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. Yeah. Am I audible and visible? Yes, sir. Yeah. Thank you, ma'am. First of all, good afternoon, everyone. I am honored to have the opportunity to address you all today, and would like to express my gratitude to the board of directors for giving me this chance once again. Thank you so much. First of all, I salute the board of directors for continuing this year's mode of meeting, thereby allowing calendar participation. Request you to continue the trend. I am satisfied shareholder of your company, and I must commend the management for their remarkable efforts in creating wealth for the stakeholders, more particularly amongst minority stakeholders. However, there are a few concerns I would like to raise. My primary concern pertains to the utilization of savings on account of virtual mode of meeting. I believe it would be appropriate and fair to allocate a portion of these funds to the welfare of the shareholders, more particularly among speaker shareholders who actually participate in AGM as speakers. It will be gesture of recognition, appreciation to distribute a small memento among them on the occasion of festival. Yeah, you can, can you provide the breakup of expenses on account of virtual mode of meeting and on account of, physical meetings, if possible? I humbly request the board to consider my proposal and explore the possibility of implementing this gesture of gratitude and appreciation. By doing so, I firmly believe that it will reinforce the positive rapport between the company and its stakeholders and contribute to the overall well-being of the corporate family. My next concern is, I kindly urge the company to approach the government and make a representation that why there is so much hardship faced by specially abled person, and to allow them concession for differently-abled individuals. It would be appreciated if they can remove hardship to obtain concession and do away with separate forms for rail, for train, for others, other mode of transportation. I, it really doubts the intention of the government, whether they have want to provide a lift to the marginalized section people. We are also taxpayer of the nation, so why benefits given to us have it should depend on benefits? There are some government who make everything free, like free electricity, free water, and free bus transport to all the people, regardless they're handicapped or not. I don't know what is the intention of the government. It is worth noting that once individual obtains a unique ID card, it means they're disabled, so you have done KYC, then why to harass people again to obtain concession different different transportation mode? I have no idea. Why we have to rush to so much, one place is our place is one place, and the rail department is another place, and bus department is another place. Then why so much? Why we are so helpless? Why can't you just use UID card as a mode of your concession? Why we have to obtain different- I would request you to kindly wrap up your questions or comments in the next 30 seconds. Last concern. My final concern is the company has been hesitant in supporting individual in need, including myself. I've shared my credentials in the past and followed consistently by the request, I have not been considered. Should not eating differently abled individuals be part of CSR activities, build for support and certification work, including Form 15CA/CB. Your assistance would mean a lot to me. If I can't get help from such a reputable company like IRCTC, then whom can I turn to? I am resending the credential after our meeting in hopes of receiving justice and positive consideration for our desired help, and support. Ma'am, you assured last year that you will support me, but there is nothing, there is no positive change even now. I want to clarify that I'm not seeking handout of free money nor any sympathy. I value my independence and self-reliance. I look after myself, and I hope you understand and respect my desire to maintain my independence. Thank you for considering my request. I firmly believe that with your support, I can make significant contributions to our organizations and have a positive impact on society. Thank you. Thank you so much. Our next speaker shareholder is Mr. Hiranand Kotwani. Sir, you are in place in the meeting. Kindly accept the unmute request and ask your question. Sir, you are- Hello? Yeah, yeah, hello? Hello. We hear you. Hello? Yes, sir, we can hear you. Yeah, yeah. It's a great pleasure to join you. Certainly, namaste to all. I am Hiranand Kotwani from Ulhasnagar. I would not receive the balance sheet because I have mailed for the physical, we are not able to read electronically. Certainly, there is a lot of improvement should be needed in our organization, transparency, particularly the sanitation is an issue. I have visited in the new AC, that the catering is a problem, because every person of IRCTC should have a dress and some digital hand should be given to them. ... you should know he is right person because there is so many water, fake water being sold and cleanliness and improvement is greatly needed. Long way to go. I will mail you in this regard but long way to go please do for the better future of this organization strong transparency, competency and particularly the sincerely required improvement should be in every area. Innovation improvement. Thank you and good luck! Thank you so much. Our next speaker Mr. Dilip Kumar Jain has not joined the meeting and hence we are inviting the next speaker. Mr. Santosh Kumar Saraf. हेलो। Yes sir, you are audible. श्रीमान अध्यक्षा जी। उपस्थित निदेशक मंडल के सदस्यगण, अधिकारीगण और कर्मचारीगण। मैं संतोष कुमार सराफ, कोलकाता से आप सभी को नमस्कार करता हूं। आशा करता हूं आप इस समय सब अच्छे स्वस्थ होंगे। सर, मैं उन कर्मचारियों का भी आभार प्रकट करता हूं, जिनकी कड़ी मेहनत के कारण हमारी कंपनी अच्छा रिजल्ट प्रदान कर रही है और हमें इस साल INR 5.5 का डिविडेंड दिया, जो कि लास्ट ईयर से INR 2 ज्यादा है। सर, मैं उन कर्मचारी भाई-बहनों से प्रार्थना करता हूं। आप इसी तरह अपना योगदान कंपनी की ग्रोथ में दें, जिससे कंपनी आगे बढ़े और नए-नए रिजल्ट प्रदान करें। सर मैडम, मैं एक चीज जानना चाहता हूं। अपनी बुकिंग होती काफी अच्छी होती है। एक ऑप्शन होता है फिजिकल जब बुकिंग करते हैं उसके अंदर में कि अगर हम कोई यात्रा कैंसिल करते हैं, नहीं जा सकते। किसी कारण से तो उसको रीवैलिड किया जा सकता है तो अपनी साइट में ऐसा ऑप्शन नहीं है कि क्योंकि विदाउट कैंसिलेशन किए सिर्फ रिचार्ज देकर उनको रीवैलिड किया जाता है। ऐसा ऑप्शन होगा तो शायद हमें काफी सुविधा होगी। अन्यथा हमें कैंसिल करना पड़ता है और री-बुकिंग करनी पड़ती है, जिसमें काफी खर्चा कई बार आ जाता है तो ऐसा सॉफ्टवेयर को तैयार करिए, जिसमें ये फैसिलिटी हो। सर सर मैडम, आपके यहां जो परमानेंट फीमेल एंप्लॉयी हैं, उनकी 8% संख्या है। मैडम तो आप खुद चेयरमैन हैं, आपकी सेक्रेटरी भी फीमेल है तो इसके बारे में विचार करिए कि उनको ज्यादा से ज्यादा एम्पावरमेंट किया। अगर देश को तीसरी महाशक्ति बनाना है तो ज्यादा से ज्यादा फीमेल को एम्पावरमेंट करेंगे, तभी हम तीसरी महाशक्ति बन सकेंगे। इसमें मैडम आप विचार करिए, अपने बोर्ड मीटिंग में उनको ज्यादा से ज्यादा कैसे इन्वॉल्व किया जा सकता है। मैडम और यह ग्रोथ जो कंटीन्यूअस रहे, इसके लिए आप क्या कदम उठा रहे हैं, मैडम यह भी विचार करके बताइएगा कि आप क्या स्टेप ले रही हैं। ग्रोथ कंटीन्यूअस रहे और यह डिविडेंड को मेंटेन कर सकें। सर मैडम, एक और यह जो फ्रॉड होते हैं, कई आपके IRCTC साइट के नाम से नकली आती हैं। यह फ्रॉड होते हैं, इनको स्टॉप करने के लिए आप क्या कदम उठा रही हैं। हमारी कंपनी यह बताइएगा क्या हम आर्टिफिशियल इंटेलिजेंस का कोई बेनिफिट ले रहे हैं तो बताइएगा और मैडम डिस्प्यूट केस में एक और मैंने देखा है कि मोबाइल कैटरिंग के ऊपर काफी अपने बिल के लिए क्लेम किया लोगों ने। एक क्या कारण से उनको मोबाइल बिल पे क्लेम करना पड़ रहा है, इसके बारे में जरूर बताइएगा और ज्यादा समय नहीं लेता हूं। सिर्फ आपसे इतना प्रार्थना करता हूं कि इसी तरह हमारी कंपनी आगे बढ़े और अगले साल। मैडम, आपसे रिक्वेस्ट है कि फिजिकल मीटिंग के साथ में VC मीटिंग रखिएगा। VC है तो अच्छा नहीं, फिजिकल रखकर VC मीटिंग रखिएगा, जिससे जो हमारे कर्मचारी काम कर रहे हैं और आप जिस तरह काम कर रहे हैं, आपके प्रति हमारा आभार प्रकट करने का हमें मौका मिले। ज्यादा समय न लेते हुए जितने भी हमारे डायरेक्टर हैं, जितने भी अधिकारी और जितने भी कर्मचारी हैं, उनको FY 2023-24 की शुभकामनाएं देता हूं और भगवान से प्रार्थना करता हूं। भगवान FY 2023 हमारी कंपनी के लिए और सभी के लिए हेल्दी, रिच और प्रॉस्पेरस सेफ्टी के साथ बीती हो और मैं मॉडरेटर को भी धन्यवाद देता हूं। काफी अच्छी मॉडरेटिंग कर रही हैं। उनकी भी लंबी उम्र और उनका भी स्वास्थ्य अच्छा रहे। जय हिंद! जय भारत! समय देने के लिए। Thank you so much. Shareholder Mr. Pramukh Kumar Jain, sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera. Hello. Hello, arre madam, main Rajendra Seth hoon. Rajendra Seth Thane se bol raha hoon. Mumbai se. Hello. ओके सर। हेलो हां हां राजेंद्र सेठ। सर, मैं तो इस कंपनी का रिजल्ट देखकर, कंपनी का सेक्रेटरी टीम का वर्क देखकर मैं बहुत ही बहुत ही खुश हूं और बहुत ही संतुष्ट हूं। मैडम, हमारी कंपनी मैं तो बोलूं इंडिया की पिलर कंपनी है, जिससे हमारी कंपनी के वजह से हमारा इंडियन टूरिस्ट टूरिज्म उद्योग को भी काफी सपोर्ट मिलता है और धंधे वालों के लिए भी काफी इकोनॉमिक्स में भी हमारी कंपनी का बहुत ही अच्छा सपोर्ट मिलता है। हमारा रिजल्ट भी बहुत अच्छा है और। एक ही क्वेश्चन था मैडम कि हम लोग कोई यात्रा करने, तीर्थ यात्रा करने को जाता है तो उसमें कोई गाइड की सुविधा कर सकते हैं कि नहीं तो वो जरा बताइए। बाकी हमारी सेक्रेटरी टीम का जो काम है, मैडम वो लाजवाब है। कार्ला मैडम ने हमको फोन किया कि आपको लिंक प्रोवाइड हुई कि नहीं, मैं तो सारे घर बोलता हूं। इतनी बड़ी कंपनी बड़े एम्पायर का सेक्रेटरी मेरे को फोन किया। बहुत बहुत मेरे को अच्छा लगा, बहुत अच्छा लगा। बस मैं सब रिजोल्यूशन में पूरा सपोर्ट देता हूं और हार्दिक शुभकामनाएं देता हूं। ईश्वर से प्रार्थना करता हूं कि हमारी कंपनी दिन प्रतिदिन आगे बढ़े। खाली मैडम, एक छोटा सा श्लोक बोलकर मैं मेरी स्पीच को विराम करूंगा। या देवी सर्व भूतेषु।...Shanti rupen samshrita. Namaste sai, namaste sai, namaste sai. Namo namah. Din pratidin hamari company achhi seva pradhan kare yahi Shri ke charno mein prarthana. Bolne ka mauka diya. Dhanyavad. Dhanyavad. Dhanyavad. Thank you so much, sir. I now invite our next speaker, Mr. K. Sadanand Shastri. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera if you may so desire. Hello, am I audible? Yes, sir, you're audible. Okay. Good afternoon, sir. I'm Sadanand Shastri from Bangalore. My number is 1172201. Chairman, Madam, I will go according to your report only and none other than that. I waste a quarter minute more. Thank you very much, Chairman. You have given a colorful picturize with the fine print report, which proves the efficiency of the company to the public. As said in your message, 2022-23 financial year is really commendable. Page 21, your packaged drinking water is being misused in and around of railway area and some vendors, especially in the nighttime, Railneer bottle is being used for raw water. Company should eradicate this misuse to save the image of the company. Page number 29. What is the use of interesting trade information inquiry to third party? Company has to share—shoulder the responsibility for the misdeeds committed by those. Page number 45. Company should have its zonal office or sub-office or satellite office all in all capital cities. Bangalore, being growing metropolitan city, should have zonal office. Why can't you open zonal office for southwestern zone? Page number 49. Installation of CCTV camera, surprise inspections, sudden raids to kitchens and other related areas are must in all long-distance trains to catch the misdeeds and cleanliness. Page number 62. Sir- You have mentioned- I do kindly request you to wrap up your question. Please, madam, please give me. Thank you. Okay, please. Page number... I'm not going out of the report, please. Page number 62, you have mentioned so many hotel, some hotels in the rest house, among that Katra in the top of the country. South, and Kanyakumari does not have. Why can't the company cover top and the bottom? Page number 65. Why the Ask Disha chatbot 2022-23 is high only in January. What is its status in current month, whether it is picking up? Page number 74. Along with Railneer, the good motive, Sena Jal has come out in the market. How do you face the competition? Is it not a tough one for you? Page number 89, foreign exchange and outgo. When the earnings reached to the extent of INR 27 crore, there must be outgo also. Outgo is showing nil. Is it hidden anywhere? Page number 97, catering service. In addition to foreign company, problem of unorganized and individual vendors, problems are more. Swiggy, et cetera, are coming into the picture and spoiling the discipline. Company should take drastic steps to arrest these. Page number 135. Investors, shareholders are benefited with only dividend if declared. Company should set apart its little service to shareholders by giving concessions, discounts, and other kind of services. Page number 214, balance sheet. Actually, in deferred tax asset, there is an increase of INR 36 crore compared to last year, whether it is, whether it includes any backlog. Most of the- Sir, I'm so sorry to interrupt again, but- I'm talking about the balance sheet. Balance sheet, no one has talked about it. Please bear with me. In trade receivables are unsecured, almost unsecured. Credit risks and impairment to the extent of INR 15,767 lakh exist. It affects the growth of profit, if it goes bad. So somehow, what strategy you will take to realization? Cash and equivalent bank balance maintained is on the higher side. Why can't the company use this unremunerative asset for its main activity to boost up the revenue? Capital equity is undeserved. All equity is piling up substantially. Why can't the company use the reserves by declaring bonus shares to strengthen the capital and to reduce the abnormal liabilities, borrowings, and increasing finance cost? Profit and loss. Other expenses, INR 29 crore debited towards a doubtful bad bad debts, which ultimately comes back. It is on the higher side and deplete the profit. Why can't the company take drastic steps for recovery?... Debiting bad debts should not be habitual in the interest of the company. I am so sorry to interrupt again, but could you please email the remaining question? As other shareholders are waiting, I kindly request you to. Thank you so much sir! May I request all the registered speakers to kindly be precise and restrict your question and comments to a maximum of two minutes. I now invite our speaker Mister Jaideep Bakshi. Sir, you are placed in the meeting, kindly unmute your audio and turn on your camera if you may so desire. Yes, very good afternoon Chairperson Madam and Board of Directors. Myself Jaydeep Bakshi, connecting from the city of Kolkata. Thanks for Secretary Madam Suman Ji, Suman Madam for giving me an opportunity, express my view and presenting a detail annual report and to the entire secretary team, including Rajat Ji for keeping in touch with the shareholder. Madam, your initial speech presentation was a vivid and description one regarding our company. Sir Iyers, Madam IRCTC is the backbone and lifeline of the transport sector. Our thoughts for the vision to upgrade and deliver efficient service. Kindly highlight on this. In tune with our infrastructure development plan. Strong financial performance credit goes to all involved in achieving this performance and thanks for the dividend you have passed on INR 2 the final one and the 3.5 the interim one. Travel and Tourism industry on the rebound, expected revenue generation from this sector. Our online ticket booking portal is very much user friendly. Madam, the IRCTC conducts tours in different destinations, both national and international. What is the percentage of booking present? And request to send updates of this through emails to a... and so that there can be more booking on this and also for IRCTC maintained rooms at different stations, which are available. Madam, any new technology driven setup for better services? Regarding catering request to improve more on the quality of the food and provide price chart for this also, in the train. And our expansion plans for unlocking new avenues and any partnership with any, any industry also a... Sir, you are not audible. Thank you sir. I now invite our next speaker Mr. Santosh Bhutani. Sir, you are now placed in the meeting, kindly unmute your audio and turn on your camera, if you may so desire. Hello, am I audible? Yes sir, you are audible, please continue. अ... Very good afternoon to all the team of IRCTC. This 24th aam sabha ki main aapko shubhkaamnaayen deta hoon. Chair manya chairperson mahodaya ji, aapki poori team ko. Chairperson ji, lagbhag 1 ghanta 10 minute ho chuke hain hamari meeting ko aur main dekh rahaa hoon ki aapne badi hi, aapki jo presentation rahi hai, usmein bahut saare sawaal apne aap hi cover ho jaate hain. Magar kuch shareholder ne jo itna time liya hai, jab aap unhe speaker ki request bhejte hain, speaker jab unka allow karte hain to saath hi unki query bhi maangaa lein taaki woh time jo hai, yahaan jyada kharaab na karein, jyada time na lein. Aapne bahut achha kiya hai. Hamari coordinator ne aur hamari CS ne, CS ki team ne teen-teen baar hamein pichhle 5 din mein confirm kiya hai ki hamari link hamein mila hai ya koi dikkat, koi pareshanii, koi query. Uske baad bhi agar koi query sahi ki lekar baith jaata hai, kitaab kholkar to hamein uchit nahin lagta. Woh 10 din pehle query bheje ya phir samay par rahte query bheje. Manya adhyaksh mahodaya ji! भारतीय के दर्शन, भारत दर्शन अगर हमें मिले हैं तो आपकी, आपकी बदौलत ही मिले हैं। आईआरसीटीसी के थ्रू बोले मिले हैं। सप्तजंघ से लेकर नेपाल तक, मां सीता की नगरी तक सभी तीर्थ स्थानों पर आपने जो अद्भुत एक करिश्मा किया है, देश की सरकार ने और अश्विनी वैष्णव जी के सहयोग से और रेल विभाग की सहयोग से और आपकी खास तौर पर आपसे और आपकी टीम से, जो इतने बढ़िया हमें कई जगह की देश के कई तीर्थ स्थानों के दर्शन अगर संभव हुए हैं तो वो आईआरसीटीसी के थ्रू हैं। इसकी मैं आपको और आपकी टीम को बहुत-बहुत शुभकामनाएं पेश करता हूं। मैडम, मैं जानता हूं कि नारी शक्ति जब कोई प्रण उठाती है तो वह काम को पूरा करके ही छोड़ती है और अपने पिछले कोरोना के बाद अपने कंपनी को, कंपनी दिशा, कंपनी की दिशा को जो नई दिशा दी है, जो नई उड़ान दी है, एक नई पहचान दी है, बेस्ट वर्किंग दी है। मैं उसके लिए वाकई आपको और आपकी टीम को सलूट करता हूं। कहने को मेरे अब सवाल नहीं बचते। बस इतना जरूर कहना चाहूंगा कि मंजिलें उन्हीं को मिलती हैं, जो हम प्रोजेक्शन देखते हैं। हम जो अपने टारगेट बनाते हैं, उसके संबंध में कहना चाहूंगा चेयरपर्सन महोदया जी। मंजिलें उन्हीं को मिलती हैं, जिनके इरादों में जान होती है। जो मजबूत इरादे रखते हैं, जैसे आप। जो पंखों से नहीं झूठे मोटे जो लोग कंपनियां दिखाती हैं कि ये हम करेंगे, वो करेंगे, करते कुछ नहीं है। मगर आपके बारे में मैं बताना चाहूंगा जो पंखों से नहीं...... बुलंद इरादों से, बुलंद हौसलों से उड़ान भरते हैं, और आपकी उड़ान बुलंद हौसलों के साथ जो मजबूती से उड़ रही है, हमारा शेयर भी अब आगे बढ़ रहा है। एक नई दिशा की ओर, नई पहचान की ओर, नई उड़ान की ओर। आप जो कंपनी को लेकर जा रहे हैं, आपकी टीम को, secretariat team को, each and every employee को मैं सच्चे दिल से शुक्रिया अदा करता हूं और शुभकामनाएं पेश करता हूं कि आप लोग स्वस्थ रहें, अच्छे रहें और अपनी कंपनी को, अपने कार्य को इसी गतिविधि से, इसी शक्ति से, इसी dedication के साथ आप बढ़ाते रहें। यहीं से ही हम को अच्छी appreciation भी मिलेगी, अच्छी returns भी मिलेगी, अच्छी कंपनी के लिए भी अच्छा होगा और common investor के लिए भी एक अच्छी दिशा की ओर बढ़ते हुए कंपनी हमें एक अच्छा message भी देगी। Madam, देश ने पिछले 2 साल में Amrit Mahotsav को लगभग 5 लाख जगह- I am so sorry to cut in between, kindly do request. अगर मेरी बात, मैं यहीं पर अपनी बात का विश्राम देता हूं। मैं यह चाहूंगा कि आगे हाइब्रिड मीटिंग हो, जहां कोई फिजिकल भी आना चाहे या वो पीसी, वीसी के थ्रू भी आना चाहे, तो हाइब्रिड का जमाना आने वाला है, तो उसका भी थोड़ा सा आप देखें। बहुत-बहुत धन्यवाद, बहुत-बहुत शुक्रिया, बहुत-बहुत नमस्कार। Thank you so much, sir. I now invite our next speaker, Mr. Bharat Raj Kanthala. Sir, you are now placed in the meeting. Kindly unmute your audio, turn on your camera, if you may so desire. Yeah, very, very good afternoon! Entire Board of Directors, Madam Chairman Seema ji, uh, uh, our Ajit Kumar CFO ji and our company Suman ji. Madam Chairman, wonderful performance and I congratulations to you. We are just celebrating our silver jubilee. Sir and Madam ji, under the leadership my dividend payout is increase and net profit has increase and the year is being wonderful performance and I thought you received Woman Leader of the Year and Maharajas' Express luxury trains and Green Future Leader, lot of awards you received, Madam. This is all nothing Madam, this is hard work of our team, entire employment. All the best for coming years, Madam. My two question, Madam. At present many Railneer plant is operating by our own self and it is operated by third party. Please let me know, Madam. Second, I bring to your notice on the food in Vande Bharat is not as per expected standard, Madam. We are traveling in Hyderabad, Secunderabad to Tirupati. Previously, when I travel Shatabdi and Rajdhani, the food is high standard. Now, in Vande Bharat the price is more, but the quality of the food is not as per our standard. See, MRP price of peanuts is INR 10, but in the MRP they are showing INR 30. In the market it is INR 5 and INR 10. So Madam, we are concerned, because Rajdhani is our pride brand of our PM ji, Modi ji. So the rail is good, but inside the food is not as per standard, Madam. That is the only issue I bring to your notice, Madam. Our company sector is always approachable 365 days. Suman ji particularly called me and informed me, she said in time our annual report. Thank you for the secretarial services, Madam Chairman ji. Once again, Madam, my best wishes to you. Madam, in this happy occasion Madam, please arrange this nice sweet box, Madam, nice sweet box all the speakers shareholder, Madam. If it is possible, Madam, please send discount coupons for the luxury trains, Madam. Thank you very much for giving me this opportunity. God bless you! Thank you so much, sir. I now invite our next speaker, Mr. Rohinton Batliwala. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you so desire. हेलो! Yes, sir, you are on... Can you hear me? येस, सर। The camera option is... yeah, the camera option. Okay, ma'am, see, a lot has been spoken, so I will not take much of your time. All I would say ask, there are a few questions that I need to ask. First is that, ma'am, what is our installed capacity and utilized capacity for bottling of water? And previous shareholders have mentioned that the bottled water is being misused, which I agree. Lot many places I have traveled, the bottled water, the Railneer bottle and the bottle available over there, at times is different and there is lot of... What you mean, the duplication activity going on. Secondly, in the food, some places there is very good food, but some places there is very, too just, substandard food. Now, sometimes we see the people who are serving, they have this IRCTC logo on them. We are not able to make out whether they are genuine or they are the station people. And now, with this Vande Bharat sleepers and Rajdhani and Tejas and all this new trains coming in, what is, what is IRCTC take on the providing catering for these trains? Are you going to set new standards or it is going to be the same? Thank you very much for patient hearing, ma'am. Thank you. Thank you so much, sir. I now invite our next speaker, Miss Swarlata. Ma'am, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. हेलो! Yes ma'am, you are audible. Okay, thank you. Good afternoon, respected Chairman, Board of Directors and my fellow shareholders, attending my e-meeting. Most of my queries have been covered in Chairman Sir's speech. But I have a little query, that since the company had strong performance last year in terms of revenue and the profit. ... after taxes and as well as results. Should we effect a bonus issue in current financial year? At last, I would like to thank Madam Kalra and your team for providing a copy of annual report in my single request and hope the management will continue to hold the shareholders meeting through VC. So that shareholders from far away places like me can interact with the management in future also. I hereby support all the resolution. Thank you and all the best! Thank you so much, ma'am. I now invite our next speaker, Mr. Vimal Krishna Sarkar. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you so desire. Sir, please accept the unmute request. हेलो, हेलो! Yes, very good afternoon madam. I am Vimal Krishna Sarkar, equity shareholder of the company. I am speaking from my residence in Kolkata. First, I thank Seema madam. I thank. They have kept an excellent and valuable presentation. Sir, thank you madam, the presentation that you have given, in that everything has been cleared. Sir, so many questions should not have been raised, time should not have been taken either. Everyone takes it. What to do, they don't even listen when refused. Sir, madam see, this has brought excellent results. This time revenue has increased at 8.5%. Sir, it has brought brilliant results. The biggest thing is that it has given significant profit of 52.36%. Madam, I thank your entire team again. Thank you madam and CSR activities. I thank the CSR committee very very much. Sir, now I attend many companies' meetings and the annual body meeting, the annual report that I see, in that so much, so much a... Colorful and informative, uh, the annual report I saw, it seems this is first in our country. Sir, sir, I thank our CSR committee. They have what our obligation was, uh... 12.53 lakh spent during year in 11.01 crore and unspent to unspent account transferred. No problem sir, you have this biggest thing I see. As many companies are, all here there all spend do. But that our company Swachh Bharat Kosh and PM CARES Fund and Clean Ganga Fund in which money giving are. Therefore sir I by this thank give. Sir, you have CRPF on contribution under ARM process to control government welfare fund. Sir, this very good thing is. Sir, contribution to armed forces flag day fund AFFDA for welfare, ex-servicemen and their widow and dependent. Sir, this very good thing is. Sir, see this our company CSR activities in Jammu Kashmir, Ladakh, Ladakh till reached has. Sir, madam so much beautiful activities is and our company so much beautiful position in is, therefore sir. So sorry, sir. धन्यवाद आपको देता हूं। सर, मैडम मैं आप सबको विश्वास से प्रार्थना करता हूं। मैडम, आप स्वस्थ रहें, आपका पूरा टीम स्वस्थ रहे। एंप्लॉईज ऑफ द कंपनी और कलरा मैडम आपको बहुत बहुत धन्यवाद, आप बहुत कोऑपरेट करते हैं। आप भी स्वस्थ रहिए। यह ईश्वर से प्रार्थना करते हुए मेरा वक्तव्य पूरा कर लूं। मुझे बोलने का मौका दिया है इसलिए बहुत बहुत धन्यवाद। थैंक यू मैडम। Thank you so much sir. I now invite our next speaker Mr. Krishna Lal Chaddha. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. Sir, I request you to accept your unmute request. Hello ma'am, can you hear me? Yes sir, we can hear you. Thank you so much to give me the chance to speak with you. Myself Chetan Chaddha and I am joining joint holder with the Krishna Lal Chaddha. I am sir, madam, last 2 hours have passed. Perhaps 1.5 hours we have joined our meeting and sir madam, I am able to say this with great pride that whatever our secretary team’s this time workout is or their correspondence has been, it has been much better compared to last year. That is why all shareholders who have also joined, in our AGM or as a speaker joined. They are able to praise Karla ma’am and their secretary team so much. Madam, I will not repeat any question. You have done a lot of expenditure and spending at many places. You have also thought something good for shareholders. But madam, before 2020 if we see in 2019 then railway always used to give some discount to senior citizens. But madam, since this COVID scenario came, all the problems that are there, senior citizens have faced them. So IRCTC for its senior citizen shareholders or for the family of its shareholders something like that when we spend so much, also spend in CSR activity, so can we not make some such role model that our shareholders who are connected with us, according to me madam they are minority shareholders and small investors. ...jo public holding में बहुत ही कम holding रखते हैं। लेकिन उन आपकी लोगों की support की वजह से वो शायद साल में एक बार ही ऐसी कोई traveling कर पाएं, जिससे आप 50%-60% तक का कोई discount voucher उन लोगों को दे पाएं। एक तो उससे अपनी company के साथ जुड़े रहने का पेज भी बढ़ जाता है और long term के अंदर उसे यह भी लगता है कि मुझे as a dividend तो इतना कुछ नहीं मिला, लेकिन as a discount- Sir, but I would kindly request you to wrap up your question or comments in the next 30 seconds. Ma'am, I am really thankful. Thank you so much and to given me the chance. I am really thankful to the secretarial department. Please think about my suggestion. Thank you so much. Thank you. Thank you. I now invite our next speaker, Miss Kanika Jain. Ma'am, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. Hello, am I audible? Yes, ma'am, you're audible. Okay. Good afternoon, Chairperson, Board of Directors, and shareholders joining this meeting. First of all, I would like to thank our Honorable Prime Minister, Shri Modi Ji, for the most effective improvement in rail infrastructure in India and by giving a world-class look to Indian Railways. This leads more and more usage of rail transport and reciprocally the usage of IRCTC and increase in the profit of our company. No doubt, the management and staff is doing hard work to provide the facilities to all types of passengers, which now also include ticket booking for air passengers. Sir, ma'am, I would like to know that if our management is also thinking about the ticket booking facility of Volvo buses operated by the state government and which are presently running between Tier One and Tier Two cities. Also, sir, if, ma'am, if you have seen, IRCTC, under its license, are selling packaged food, water bottles, and in trains at railway stations. In this case, I request our chairman and railway ministry that the MRP given on each item may be printed in bold and a little bigger size, so that it helps the passengers to identify the rates easily and quickly when there is short of time. At last, I would thank the whole secretarial team for allowing me to keep my views in front of the management, and I hope the management will follow this platform to hold the shareholders meeting in future. Thank you and all the best. Thank you so much, ma'am. I now invite our next speaker, Mr. Vinod Agarwal. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. Hello, this is Vinod Agarwal from Mumbai, ma'am. Thank you for giving me an opportunity to speak. Ma'am, this is our twenty-fourth year, and how are you likely to celebrate it? We are running into the silver jubilee year already, so how are you likely to celebrate? I congratulate the company for all the prestigious awards shown on page 34 of the annual report of CSR activity, and also was very good at INR 12.53 crore, and the revenue is also over 89% higher compared to the previous year. Very good, ma'am. And sir, I would like to know, madam, I'd like to know, can the company give a discount to shareholders for staying in the Yatri Niwas or retire home? Because these are operated by you. So if you go and travel, ticket cover, you cannot give, you cannot give on anything. But on Yatri Niwas and the retiring rooms, if they are operated by you, can you give some discounts for staying for shareholders to who visit the different cities? Thank you. Signing off, Vinod Agarwal from Mumbai. Thank you so much, sir. I now invite our next speaker, Mr. Gagan Kumar. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. Yes. Good afternoon, chairperson, ma'am, board of directors and fellow shareholders. Myself, Gagan Kumar. I am joining this meeting from Delhi. Sabse pehle kaafi speakers bol chuke hain ma'am, to question almost cover hai aur aapki in depth speech with presentation, it contains all the aspects of balance sheet and as far as the future prospects of our company. So sabse pehle sabhi ko Chandrayaan- 3 ke safal landing ke liye mubarakbaad, jo ek kshan dekha sabhi ne hamari. Aur... haan, abhi ek jo sabhi logon ne question aapke saamne raise kiye, main repeat nahi karunga. Do point hain mere sirf on next year of silver jubilee, can we expect a bonus and an interim increase dividend at the 25th AGM, and what is our roadmap from next 2 to 3... so what is our roadmap for next 2 years? That is all from my side. I don't want to take much time. At last, I would like to thank our CFO, our CS and the entire team, maintaining such a higher standard of corporate governance. Thank you. Thank you so much, sir. Ma'am, our next speaker, Mr. Shivam Agarwal has not joined yet and hence we are inviting Mr. Ashok Kumar Jain. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera, if you may so desire. Hello, I am audible? Yes, sir, we can hear you. Good afternoon, Chairperson Ma'am and esteemed board of directors, and my fellow shareholders who joined the AGM on VC portal. First of all, I congratulations to the entire management to give us a great performance during the financial year 2023. Secondly, I thanks to the secretariat department and company secretary madam to help us join the meeting on VC portal, sir. Ma'am! Security Department ने time to time हमें हर बात के लिए phone करते रहे कि कोई problem तो नहीं। Company Secretary madam ने भी phone किया कि किसी प्रकार की दिक्कत नहीं आएगी, तो उसके लिए मैं उनका धन्यवाद करना चाहूंगा। Chairman madam ने अपनी speech में बहुत जानकारी दी और अन्य shareholder भाइयों ने बहुत question किए, जो मैं आगे कुछ कहना नहीं चाहता। बस मैं यही जानना चाहता हूं कि हमारी revenue तो अच्छी increase हुई, उसके comparative profit में उतना improve नहीं आया। उसके क्या कारण रहे हैं? बाकी मैं सभी resolution का समर्थन करता हूं। Thank you madam, thank you। हमारे colleague sir बात करना चाहेंगे, कुछ कहना चाहेंगे। हेलो, हेलो, हेलो। Yes sir, we can hear you. Yeah, myself Jaipal Chopra. You please identify yourself. Client ID 33051382570454. Sir, I must compliment and rather bless the Chairperson Madam Seema Ji, Honorable Madam Seema Ji, our CFO Mister Ajit and Madam Suman Ji, who is the investor friendly, who is very close to our hearts. So I must compliment them and I must congratulate you for the grand grand performance of the company for the last year. There is all round progress in revenue, PBT, PAT, ROC, EPS and this is in spite of in a horrible time and turbulent global economy. Last year having its shadows on the, on our economy as well. So sir, if we have achieved that much even under those circumstances, so definitely we are going to get a bright bright future ahead, because now the time have changed. I am so sorry to interrupt sir, but I kindly request you to wrap up in the next 30 seconds. Yeah, yeah. So next the future is very bright because now the people have realized the value of the life and people know that instead of saying Kal Ho Naa Ho. So they want to enjoy it. So all air travels and railway booking and hotel, resort and everything is booked. So that will give a boost to our company's revenue in the last, in the next year. So great great thanks for getting me chance to speak. Thank you, best of luck for the best greetings ahead. So I will pray God for the positive strength to the company and our management. Thank you. Thank you so much, sir. I now invite our next speaker, Mr. Manjeet Singh. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera if you may so desire. Hello, am I audible? Yes sir, you are audible. आईआरसीटीसी की मैनेजमेंट टीम और सेक्रेटरी टीम और माय को शेयरहोल्डर मैं सभी का स्वागत करता हूं। 1999 से जैसे आपकी कंपनी चलती आ रही है, आगे उम्मीद है और इसी तरह से आप परफेक्टली चलाते रहेंगे और कोरोना के बाद जिस तरह से प्रीमियम गाड़ियां शुरू हुई हैं, वंदे मातरम द्वारा वंदे भारत वगैरह, उसमें जो आप खाली गाड़ियां घुमा रहे हैं, जिनमें सवारियों की संख्या पूरी नहीं रहती, उसमें आईआरसीटीसी को कितना नुकसान होता है और रेलवे की तरह आप अपना कोई फिक्स रेट न करके समय के हिसाब से अगर रेट बदलते रहे, ट्रेन की टिकट का अगर बुकिंग नहीं आ रही है तो आप मतलब फायदे में आएंगे। आपको जो खाली गाड़ी घुमाकर पैसा नहीं मिल रहा है, उसमें भी आपको रेवेन्यू मिलेगा आपको। जब हमारा गूगल भी जो है, सड़क पर इशारा दे देता है कि पुरानी जो ट्रैफिक इतना ज्यादा है तो यह 24 साल पुरानी कंपनी अपने यात्रियों की संख्या का ज्ञान पढ़ने में इतना माहिर क्यों नहीं हो पा रही? अपनी प्रीमियम गाड़ियों को यह खाली क्यों चला रही है, इसमें मैनेजमेंट को कितना योगदान करना चाहिए, इस तरफ ध्यान देना चाहिए और यह पैसा जो हमारा नुकसान हो रहा है, यह नुकसान नहीं होना चाहिए। टी ट्वेंटी सबमिट की क्या हमारी IRCTC की तरफ से भी कोई क्वेरी है? EPS जो है हमारे सेक्टर का, जो कंपनी का है, वो सेक्टर के मुकाबले कुछ कम है। उसकी तरफ आप क्या ध्यान देंगे और ग्रीन एरिया बढ़ाने की तरफ, जैसे स्टेशन के आसपास आप हरियाली बढ़ाने की तरफ क्या ध्यान देंगे? आप इस तरफ बताइएगा। अनएमप्लॉयमेंट की तरफ हमारा क्या ध्यान है? हम नए एंप्लॉय को जो नौकरियां देंगे, अच्छा रहेगा, उससे बहुत बढ़िया रहेगा और जो हमारा BSE कोड है, 542830 IRCTC सिंबल है NSE का, उसकी हम रिस्पेक्ट करते हुए कंपनी में ज्यादा ध्यान देंगे और - Sir, I would request you to kindly wrap up your question... अरे, सुन लीजिए, इतना नुकसान आप हमारे रेवेन्यू में कर रहे हैं, आप सुन नहीं रहे। बात को आप इसी को सुनिए। मेरी जो बात है, इन्वेस्टर की जो इन्वेस्टमेंट है, 542830 आईआरसीटीसी की जो कोड है, उसकी तरफ पूरी इज्जत रखते हुए आप इन्वेस्टर को केंद्रित करिए और आप नुकसान मत खाइए गाड़ियों में। बाकी जिस तरह से सेक्रेटरी डिपार्टमेंट ने मेहनत करके हमें आपसे जोड़ा है, उनका बहुत बहुत धन्यवाद और मैं आगे भी चाहूंगा कि इसी तरह से आप एजीएम को हाइब्रिड मोड पर लाने की कोशिश करिए। आप इतने बड़े बड़े... ... जो है यात्रियों को कहां से कहां पहुंचा देते हैं। आप एजीएम होल्ड करने के लिए कोई प्रैक्टिस सेशन करिए। आप किस क्षेत्र से शेयरहोल्डर बोल रहे हैं, उनका वीडियो पहले ले लीजिए। आप लोगों की भावनाओं को भरी सभा में नहीं सुनना चाहते तो एक बंद कमरे में बैठकर सुन लें तो आप सबके व्यू लीजिए। इसमें कोई बुराई नहीं है। उसमें कुछ सेशन रखिए और भूखे प्यासे उसी तरह 2-2.5 घंटे मीटिंग में पूरा घुमा देता है। उसके लिए बहुत बहुत धन्यवाद। इस तरफ ध्यान दीजिए कि 2-2.5 घंटे शेयर होल्डर आपके साथ भूखा प्यासा जुड़ा रहा है और जितने शेयरहोल्डर को आपने बुलाया, वो सभी बोले हैं। Thank you so much sir. I now invite next speaker Mr. Shashi Jain. Sir, you are now placed in the meeting kindly unmute your audio and turn on your camera, if you may so desire. Sir I request you to kindly un-un-unmute. Sir, I request to kindly unmute. Ma'am, I think we are facing some network issues with the shareholder. So we will be moving on. I now invite our next speaker Mr. Surendra Kumar Arora. Sir, you are now placed in the meeting, kindly unmute your audio and turn on your camera, if you may so desire. नमस्कार चेयरमैन साहब! सर, आपकी चेयरमैन स्पीच के लिए सर, मैं आपको बधाई देना चाहता हूं। Very informative very very knowledgeable speech सर, उसके लिए सर बहुत बहुत धन्यवाद। बाकी सर, काफी questions बाकी shareholders ने पूछे, जिससे मेरे काफी doubts जो थे वो clear हो गए। सर, मैं CSR activity में यह पूछना चाहता हूं सर जैसे सर, रेलवे के अंदर सर जो है, पहले senior citizen को जो facility मिलती थी, वो अभी तक नहीं मिली। क्या सर, आप कुछ इस तरीके से करें कि जो senior citizen को आपकी तरफ से कुछ special facility दी जाए, जिससे कि उनको थोड़ा उनका benefit हो। Number 1। Number 2, दूसरा सर, यह जो अपना share price है सर, इसके अंदर कोई movement अच्छा कब सुनने को मिलेगा? सर थोड़ा बताएं इसके बारे में। बाकी सर, इस मीटिंग में जुड़ने के लिए सर, कंपनी सेक्रेटरी ने जिस तरीके से सहयोग किया, सर, उनके मॉडेरेटर ने जिस तरीके से सहयोग किया, उसके लिए सर बहुत बहुत धन्यवाद। थैंक यू। Baaki sir, thank you very much sir. Thank you. I now invite our next speaker Mr. Rishabh Jain. Sir, you are now placed in the meeting, kindly unmute your audio and turn on your camera, if you may so desire. Hello, am I audible and visible? यस सर। Okay, so good afternoon. First of all, respected Chairman Ma'am, all the Board of Directors and my fellow shareholders who are in this meeting. So first of all, I would like to thank the Secretarial Department for allowing me to be a part of this meeting and put forward my queries. I just have a couple of small queries and I would like to hear the answers for them. So my first question is that, what are the company plans for its new products and services? Is it planning to launch any new product and services in the coming time. My second question is that, how is the company planning to improve its customer service for ticket booking, specially during the tatkal hours, as it is often seen that the site almost crash during the tatkal hours. My third question is that, are there any steps that IRCTC is taking to promote the eco-friendly practices, reduce carbon footprint and contribute to the sustainable development for the entire country. As there are various goals that have been set by the country level and which are published at international level also. And my final question is that, what are the IRCTC's priorities and goals that wants to achieve in the coming year, specially in the very near future. Lastly, again, I would like to thank the entire management and the secretary department to give me an opportunity to connect directly and put forward my queries. Thank you and wish you all the best for the coming time. Thank you so much sir. I now invite our next speaker Mr. Atanu Saha. Sir, you are now placed in the meeting, kindly unmute your audio and turn on your camera, if you may so desire. Yes, am I audible? Yes sir, we can hear you. Yes good, good afternoon, morning, good morning, good morning. Weather, fine good afternoon. I am Atanu Saha, shareholder of IRCTC Limited. My respective Chairman Seema Kumar ji and CFO Ajit ji and all directors and our company secretary Suman Kalra Madam, and our total team and our government nominee and our president nominee and all viewers and all my shareholders present in this virtual meeting. I give me chance to thanks to everybody. Sir, one thing my previous shareholder already raised, so not necessary to repeat the same question. Sir my question is that sir, what about our the shareholder rewards? One point. Second, what about the discount coupon? Third point, sir, the shareholder, this is promoters holding decreasing but how do we increase our public shareholder, public shareholder. And I wish a good year ahead with good result and good health to everybody. So one wish, I wish that just a moment, one this is, this is our IRCTC, where we serve the nation, we stand always first with extraordinary performance. Sir, I I wish the our Minir atna form in to Mahar atna. Thank you. Have a good day. ...Thank you so much, sir. I now invite our next speaker, Mr. Ankur Chanda. Sir, you are now placed in the meeting. Kindly unmute your audio and turn on your camera if you may so desire. Sir, I request you to accept the unmute request. Sir, we're not able to hear you. Kindly accept the unmute request. I am audible? Yes, sir. Hello. Okay, okay. Good morning. Good afternoon to everyone. Sir, our corporate governance is too good. So, sir,... Thank you so much, sir. With this, all the speaker shareholders who registered and did log in were given an opportunity to speak, and now I hand over the proceedings to our Chairperson. Let me begin with thanking each one of you once again for reposing so much of faith in your company. I would like to express my gratitude, especially to the following speakers, for acknowledging the good work being done by IRCTC team. I would be taking their names, and if I miss anybody, please pardon me. Sunil Kumar Modak Ji, Ajay Kumar Jain, Sujan Modak, Santosh Kumar Saraf, Shailesh Mahadevia, Santosh Chopra, Anil Mehta Ji, Saraf Sahib, Rajendra Jamnases Ji, Shastri Sahib, Jaideep Bakshi Ji, Santosh Bhutani Ji, Kanaklata Bharat Raj, Swaranlata Ji, Vimal Krishna Sarkar, Krishna Lal Chadda, Kanika Jain, Vinod Agrawal, Gagan Kumar, Ashok Kumar, Yashpal Chopra Ji, Manjeet Singh Ji, Rishabh Jain, Atanu Saha, and Ankur Chanda. If I'm missing anybody, please excuse me. But we really appreciate that hard work being put in by the IRCTC is being acknowledged by our shareholders, for whom we work day and night for improving the performance of this company. Now, I would be taking questions one by one, but to begin with, general question: What is the roadmap ahead? This is the main question and everybody is asking. Let me begin by saying we have seen the performance which we have received in 2022-23. For the way ahead, see, pre-COVID, we had around 809 trains in which we had the catering contracts. Till August, we have already done 1209, so 400 additional trains have been done more than COVID. 200 additional contracts are in pipeline. As we are aware, Ministry of Railways has already had a plan and notified that in coming 3 years, 500 additional Vande Bharats will be coming. That means IRCTC will be doing e-ticketing, catering, Railneer, all the services on board services for these trains also. So this is the pipeline as far as train services are concerned. Now, coming to this tourism sector. This is a new project of Bharat Gaurav Train, which was taken last year undertaken by IRCTC. As mentioned in my speech, 10 rakes have been allotted by Ministry of Railways in our custody for running these trains. We had run 41 trains in 2022-23, and in this year, 2023-24, we have already run 60 trains till date, and 100 more are in pipeline. In addition, we are having a huge demand for state tourism as well. This fluff together will result into significant jump into the tourism for IRCTC. Now, Railneer plants. We already have three Railneer plants which are likely to be operational in this financial year and one more in next year. This will add to our production capacity and result in profits. As in my opening speech, we have undertaken a novel project, which is a ticketing along with the DMRC, Delhi Metro Rail Corporation. In this, at present, at New Delhi, Delhi, and Anand Vihar alone, we have 20 lakh passengers per day, which are interchanging between Metro and Indian Railways. Now, in this joint exercise, which is undertaking with DMRC, IRCTC will be providing a facility for passengers who are coming by Metro and onwards going by the Indian Railways to have a unified ticket, so that they don't have to stand in the line at the boarding station or deboarding station. We expect a great adventure and exercise in this, and we intend to extend it to further tier two metros like Kochi, Lucknow, and other places also. This is also a new initiative we have already taken. We are also under for budget hotels. Many people have asked you. One of the speakers, if I may just say, has asked for the tie-up for budget hotel at Ayodhya, Alok Gupta Ji. Let me tell you, we in talks with UP government, it is in advanced stages, and we are likely to get a land parcel from the UP government, on which we are planning to build a budget hotel. Along with this, we are also in talks with other state governments, many state governments for allotting us a land for budget hotels. We are doing a feasibility study, and we will be undertaking this project further. Now, coming for the individual question one by one. As far as 25 years of IRCTC celebration is concerned, management is fully committed to have a very grand celebration befitting this organization. This company of yours, which is doing wonders in the total market scenario. We would be getting back to you with the details very shortly. Now, for your expectation and aspiration for IRCTC to become Navratna company, let me share with you all. We are already working. We have sent a proposal, submitted a proposal to Ministry of Railways for upgradation of our company from Miniratna to Schedule A and onwards. We will work towards taking it to Navratna status as well. Now, for complaint registration, Prafull Chawla Ji had asked. Let me inform that 139 is a universal number of Indian Railways, on which you can register complaints through mobile, through SMS, or through social media, or through email, etc. Regarding the refund to be processed immediately, let me just submit here. When ticket is booked, there is a process which involves the banks as well, because the amount is being deducted from your account. So for refund also, we have to go through the process of reconciliation with the bank and which is taking some time. We will work towards further improvement in this area. Coming to this, improvement in inspection quality and to so that quality of food can be improved. Let me assure you, sir, with my 35 years of service in Indian Railways, we are absolutely committed for this improvement in com quality of services on board services, whether it is a Railneer supply or the catering services on board. We have hospitality monitor, we have food safety inspectors. To be detailed, I would be sharing with you. Inspections are being done, and we have standardized recipes in the menu. CCTV cameras have been installed in the base kitchens. QR codes, stickers are being put on the meal packets. We are, Indian Railways, as well as IRCTC, deploying food safety supervisors on board as well. Third-party safety and hygiene audit, both on trains and the kitchen, is being undertaken. On board, monitoring of quality of services is being done by the IRCTC supervisors as well. This is all in addition to the checks and balances in place by Ministry of Railways, sir. Now, Sujan Modak Ji, aapne ji asked for way ahead, which I've already shared. As far as sequencing of speakers to be informed in advance, I fully agree that this is an excellent idea. We should be doing this so that speakers are aware that they are the next to speak to. Lokesh Gupta Ji has asked for the cybersecurity measures being taken for our e-ticketing system. I can assure you that we are working very seriously on the security measures on e-ticketing system, which is the most robust e-ticketing system globally. At various levels, we are following the guidelines of MeitY, CERT-In, NCIPC, MHA, in full spirit. Now, if I can give you some details, we are having application layer security controls, we have network and infrastructure layer security control, physical security control, and we have very robust security audit and monitoring system. Our engaged system has been audited by Centre for Development of Advanced Computing, that is, C-DAC. It is also integrated with CERT-In, Threat and Situational Awareness project. Security log are being continuously monitored on regular basis for mitigation of security threats. Our system is so robust and continuously we are with even MHA's cybersecurity crime team, so that any threat whatsoever does not hamper and affect our e-ticketing system. Now, next, coming to Shailesh Mahadevia Ji, aapne year of millet ke bare mein baat ki. I'm very happy to announce that Ministry of Railways has also mandated IRCTC to implement millet-based recipes in the system. We have instructed our licensees, and we are also monitoring, that a few of the recipes I can tell you, Ragi laddu, Ragi kachoris, Ragi idli, Ragi dosa, Ragi uthappam, et cetera, we are providing on the train on board services. Your suggestion for cook oil quality has been noted. Compensation package to executive, this is being done, sir, as per the DP guidelines for a Miniratna company, because these are decided by the DP guidelines. As per the classification of the company, the compensation package is decided. For Santosh Chopra Ji, we are taking all measures to ensure that only Railneer brand is provided, because Railway has also mandated nominated station for supplying Railneer water. Aapne baat ki thi, one of the speaker has asked me about what is my production capacity and what is my current production and what is my additional project? That would be Batliw ala Ji. At present, production capacity of Railneer is 15.52 lakh liters per day, and we are currently producing 12 lakh liters per day. With three additional plants, we will rise to 18.40 lakhs per day. We are continuously working towards ensuring Railneer supply to the railway passengers. Now, coming to Santosh Chopra Ji, as far as discount coupon to senior citizen, this railway fares are decided and published by Ministry of Railways. IRCTC is just the e-ticketing platform. Any concession which has to be given, it has to be given as a policy to all the rail passenger, whether they book on e-ticket or they go to the station to book their ticket, so that the situation of differential pricing does not arise. For shareholder relation improvement measures, Anil Mehta Ji, we are having earnings calls after every Q1. We are having AGMs regularly. We also have a nominated investor relations officer, with whom anytime you can be contacted on phone or an email. We are committed to answer all your queries and work along with you for improvement of this company. Santosh Kumar Saraf Ji, I too fully agree with your concern about the percentage of female employees. As on date, it is 15%, and we definitely need to improve. We will be working towards it, sir. Revalidation of tickets, sir. This inventory is of Indian Railways. This is issued for one particular day, particular train, and revalidation, if any, the policy has to come from the Ministry of Railways. Your concern and your issue will we will definitely send it to Ministry of Railways for concern. For BC meetings, few speakers have appreciated that we are coming on, and there are some suggestions for hybrid mode. We will definitely consider hybrid mode in times to come. Rajendra Jamnadas Seth Ji, we will explore your suggestion for providing guide on the train as well. K. Sadanand Shastri Ji, you have spoken about the zonal office Bangalore. I would like to tell you that the regional office of IRCTC is already functioning at Bangalore to cater to SWR. Next is Santosh Bhutani Ji. Bharat Gaurav trains are doing good. Thank you for your wishes, and we intend to do much better in future. Kanak-Kanaka Nala Bharat Raj Ji, pardon me if I'm pronouncing your name wrong. As far as Bharat Vande Bharat food quality is concerned, this is a premium brand which is being inaugurated by Honorable PM as well. We are, we are fully committed, and we will definitely address if there is any quality. We are attempting to give the best quality meal on the train, but as you have suggested, we will further work to improve it. For bonus issues, Surya Lata Ji, we are bound by the DPE guidelines. As and when DPE decides, we would definitely be complying with those instructions. Vimal Krishna Sarkar Ji, CSR utilization, we are thankful to you. Kanika Jain Ji, you have spoken about the bus booking. Let me inform you that we have already. Bus booking is already available on IRCTC platform. In the year 2022-23, 163,670 passengers have availed this facility of bus booking on IRCTC platform, and we are also exploring further revenues with other state governments for bus booking. And, Sir Vinod, Vinod Agrawal Ji, you have asked for discount in Rail Yatri Niwas stay. Tariff of Rail Yatri Niwas is decided by Indian Railways. If IRCTC has to give something, this will come only from the revenues we are doing. That means your operating costs will increase, but your suggestion has been noted duly. Ashok Kumar Jain Ji, you have spoken about profit not being commensurate with the revenue. Sir, I would like to inform you that IRCTC has a revenue mix, like, internet ticketing has a higher profit margin, while catering and tourism have relatively margins are not that high. So depending on, like in the year 2022 to 2023, our catering and tourism is now picking up. While in last year, it was e-ticketing, which was a major contributor. So depending on the revenue mix, it decides our profits at the end of the year. As far as Manjeet Singh Ji, you have talked about the Vande Bharat occupancy and the fare. Sir, for any train, for that matter, whether it's Rajdhani, Shatabdi, Duronto, Mail Express, or Vande Bharat trains, the fares are decided by Ministry of Railways only. IRCTC gets to book only the tickets on e-ticketing platform, catering and Rail Neer. Ministry of Railways is seized with the occupancy of Vande Bharat, and I'm sure they will be working towards it. Your concern will definitely be registered with the Ministry of Railways. As far as green area at stations is concerned, sir, this plantation around the station area is being taken up by Ministry of Railways, as in the environment ENHM activities of Indian Railways, sir. For Rishabh Jain Ji, your concerns towards Tatkal booking. I would like to inform you that upgradation of IT system is in the pipeline. We are intending to do a lot of investment in this area so that booking becomes smoother and the glitch being faced during the Tatkal hours gets sorted out. Regarding this eco-friendly thing practices being followed by IRCTC, I would like to inform you that IRCTC is working in this direction in the right earnest. As far as our Railneer plants are concerned, we are fully complying with the extended producer responsibility. As against the target of 2,177 metric tons of plastic waste disposal, we have recycled 2,463 metric tons, and we have achieved the targets given by the State Pollution Control Boards. Raw materials used in Railneer plants are not a single-use plastic material is being used, and everything is recyclable. Railneer plants are having 100% rainwater harvesting systems. Regular plantation driving being carried out at all Railneer plants. Food packaging and service material are of wooden and cornstarch. Spoon, trays, fork, etc., are also of cornstarch or wooden, and not a single single-use plastic material is being used. Waste management of garbage is being strictly done as per the SOP guidelines set up by the railways. Now, coming to Jaideep Bakshi Ji, and one more, if I'm missing the name, for the price chart request has been put. Yes, this should be available. We would be taking measures so that it is enforced, and on-demand price chart is available with the server of the mobile catering units, sir. Kaushik Sahukar Ji, for special needs facilities, sir, this is a policy matter. Ministry of Railways would be informed all your concern. Sir, as far as memento on special occasions, it, this thing has been noted by the management, and we will definitely be working towards it. For appeal for support, as you said you had done last year also, please send a mail to CMD's office. I will definitely look into it and see what is done as per the policies of the company, sir. With this, if I have missed any detail, one of the speaker had asked for the detailed comments on the balance sheet in the annual report, sir. I would be sending, personally sending a mail to you with comments on balance sheet performance with all your concern. Thank you very much, sir. Thank you. Once again, I would like to thank you to all the speakers who have shown so much of interest and asked pertinent question. This only motivates us to do better and also take care of your concern as a esteemed shareholder. Thank you. Jai Hind. Thank you so much, ma'am. The icon for e-voting is available on the screen, which will redirect you on a separate window to the e-voting portal of NSDL. The e-voting facility will be closed 15 minutes after the closure of meeting. The results of voting will be declared on Monday, 28 August 2023, and will be intimated to stock exchanges also. I now invite Sri Ajit Kumar, Director of Finance and CFO, to kindly give a vote of thanks. It gives me immense pleasure to propose a vote of thanks to our Chairperson and Managing Director, board members of the company, representative of the Honorable President of India, our valued shareholders, the scrutinizer, statutory and secretarial auditors of the company, NSDL, and Multi TV. I'd also like to thank Mr. Alankit Assignments Limited, registrar and share transfer agents of your company. Last, but not the least, the entire IRCTC team. Thank you.