Slides
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Quarter ended September 2025 Earnings Call
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2 What do we do? Policybazaar Insurance marketplace focused on the Indian middle-class families buying protection against the 3Ds (Death, Disease and Disability) We provide end-to-end insurance solutions to the retail consumers (choice of products, the most convenient way of buying and policy management & claim support). We believe that the quality of business, which includes honest customer declarations, sharp risk assessment and complete product disclosure, is critical for the long-term growth of the industry, and we are a positive force in that endeavor. Apart from our offerings to retail customers, we also cater to corporate clients under PB for Business. We also operate in UAE under the brand name Policybazaar.ae Paisabazaar Credit marketplace focused on credit availability and convenience for all We provide credit options across consumer segments and help them make the right decisions using proprietary algorithms. Paisabazaar is also the largest destination for consumers to access their credit scores and manage the same. PB Partners Enablement platform for about 380k partners to help them manage insurance sales using technology. PB Connect is akin to PB Partners albeit in the credit space. PB Fintech The umbrella entity comprising of India’s leading marketplaces that offer end-to-end insurance & credit solutions to consumers with an aim to help the Indian middle class secure social security – financial protection against death & disease, child education planning, pension planning & access to credit. Our platforms simplify complex choices, present personalized solutions & enable smart financial decisions. We leverage technology & data to drive product & process innovation for our partners as well as for our own operations. Our business model benefits from network effects resulting from consumer-pull, deep understanding of risk & best-in-class service.
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3 Total Insurance Premium is at ₹7,605 Cr, a growth of 40% YoY Total Lending Disbursal is at ₹8,570 Cr, a growth of 102% YoY Total Revenue grew 38% YoY to ₹1,614 Cr PAT grew 2.6x YoY from ₹51 Cr to ₹135 Cr (1.77% of total premium) Key Highlights: Q2 FY26 Protection (Health & Term Insurance) New Premium grew 44% YoY Core Online Insurance Premium grew 34% YoY Core Lending Disbursal continues to be stressed with a decline of 33% YoY, up 9% QoQ • Premium is calculated assuming no GST exemption on insurance for Sep 22-30, 2025 • For like-to-like comparison, excluding GST in both years: Q2 FY26 Premium ₹7,157 Cr (+39% YoY), Protection New Premium: +43% YoY, Core Online Premium: +33% YoY, PAT (% of Premium): 1.9% New initiatives further strengthen leadership positions with increased growth momentum PB Partners premium growth accelerated to 56% PB UAE profitable for three quarters now
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4 Overall business Q2 YoY Revenue grew at 38% YoY with improving margins ₹ Crores Q2 FY25 Q2 FY26 YoY Total Core Online Business New Initiatives Total Core Online Business New Initiatives Total Core Online Business New Initiatives Premium 5,450 3,922 1,528 7,605 5,263 2,342 40% 34% 53% Revenue 1,167 761 407 1,614 958 655 38% 26% 61% Insurance Credit 624 136 852 106 36% (22)% Contribution (non-GAAP)# 319 319 0 464 428 36 46% 34% Undef Contribution % 27% 42% 0% 29% 45% 5% Adjusted EBITDA (non-GAAP) 56 106 (50) 156 183 (27) 180% 73% 46% Adjusted EBITDA % 5% 14% (12)% 10% 19% (4)% • Core Online Businesses include Policybazaar & Paisabazaar • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Online brand acquisition spend is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • PB connect was a secured credit distribution pilot started in Q2 FY25 which generated ₹7 Cr revenue with a net investment of ₹3Cr, and was included in the core credit business in Q2 update. With the increased scale, it is classified under New Initiatives since Q3 update • Premium is calculated assuming no GST exemption on insurance for Sep 22-30, 2025; for like-to-like comparison, excluding GST in both years: {Total, Core, New}: Q2 FY25 {₹5,156 Cr, ₹3,643 Cr, ₹1,513 Cr}, Q2 FY26 {₹7,157 Cr, ₹4,842 Cr, ₹2,316 Cr}, YoY {39%, 33%, 53%} • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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5 Overall business Q2 QoQ Revenue grew at 20% QoQ with improving margins ₹ Crores Q1 FY26 Q2 FY26 QoQ Total Core Online Business New Initiatives Total Core Online Business New Initiatives Total Core Online Business New Initiatives Premium 6,616 4,532 2,084 7,605 5,263 2,342 15% 16% 12% Revenue 1,348 834 514 1,614 958 655 20% 15% 27% Insurance Credit 732 102 852 106 16% 4% Contribution (non-GAAP)# 371 344 27 464 428 36 25% 24% 33% Contribution % 28% 41% 5% 29% 45% 5% Adjusted EBITDA (non-GAAP) 89 120 (31) 156 183 (27) 75% 53% 12% Adjusted EBITDA % 7% 14% (6)% 10% 19% (4)% • Core Online Businesses include Policybazaar & Paisabazaar • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Online brand acquisition spend is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • PB connect was a secured credit distribution pilot started in Q2 FY25 which generated ₹7 Cr revenue with a net investment of ₹3Cr, and was included in the core credit business in Q2 update. With the increased scale, it is classified under New Initiatives since Q3 update • Premium is calculated assuming no GST exemption on insurance for Sep 22-30, 2025; for like-to-like comparison, excluding GST in both quarters: {Total, Core, New}: Q1 FY26 {₹6,238 Cr, ₹4,172 Cr, ₹2,066 Cr}, Q2 FY26 {₹7,157 Cr, ₹4,842 Cr, ₹2,316 Cr}, YoY {15%, 16%, 12%} • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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6 Overall business H1 Revenue grew at 36% with improving margins ₹ Crores H1 FY25 H1 FY26 YoY Total Core Online Business New Initiatives Total Core Online Business New Initiatives Total Core Online Business New Initiatives Premium 10,321 7,279 3,042 14,221 9,795 4,426 38% 35% 46% Revenue 2,178 1,425 752 2,962 1,792 1,170 36% 26% 55% Insurance Credit 1,159 267 1,584 207 37% (22)% Contribution (non-GAAP)# 603 605 (2) 836 773 63 39% 28% Undef Contribution % 28% 42% 0% 28% 43% 5% Adjusted EBITDA (non-GAAP) 105 198 (93) 245 303 (57) 134% 53% 38% Adjusted EBITDA % 5% 14% (12)% 8% 17% (5)% • Core Online Businesses include Policybazaar & Paisabazaar • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Online brand acquisition spend is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • PB connect was a secured credit distribution pilot started in Q2 FY25 which generated ₹7 Cr revenue with a net investment of ₹3Cr, and was included in the core credit business in Q2 update. With the increased scale, it is classified under New Initiatives since Q3 update • Premium is calculated assuming no GST exemption on insurance for Sep 22-30, 2025; for like-to-like comparison, excluding GST in both years: {Total, Core, New}: H1 FY25 {₹9,763 Cr, ₹6,751 Cr, ₹3,013 Cr}, H1 FY26 {₹13,396 Cr, ₹9,014 Cr, ₹4,381 Cr}, YoY {37%, 34%, 45%} • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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7 Overall business H1: PAT grew 214% YoY to ₹220 Cr ₹ Crores Q2 FY25 Q2 FY26 H1 FY25 H1 FY26 Adjusted EBITDA (non-GAAP) 56 156 105 245 ESOP Charges 64 58 128 113 EBITDA (8) 98 (47) 132 Depreciation 29 34 54 67 Finance Cost 9 9 15 18 Other Income 106 85* 206 183 Exceptional item 0 0 41 0 Tax 9 7 20 15 PAT 51 135 111 220 PAT (exc. Exceptional) 51 135 70 220 • * Q2FY26 includes the impact of investment in PB Health of ₹539 Cr • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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8 280 573 812 1,167 1,614 -204 -187 -21 51 135 FY22 FY23 FY24 FY25 FY26 Q2 Q2 Q2 Q2 Q2 Revenue PAT -73% -33% -3% 4% Overall business Q2 Consistent & significant growth in Revenue & PAT since Public Listing 8% PAT margin • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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9 517 1,079 1,477 2,178 2,962 -315 -391 -33 70 220 FY22 FY23 FY24 FY25 FY26 H1 H1 H1 H1 H1 Revenue PAT -61% -36% -2% 3% Overall business H1 Consistent & significant growth in Revenue & PAT since Public Listing 7% PAT margin * • *PAT excluding Exceptional item of ₹41 Cr in Q1 FY25 • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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10 Overall business: Rolling 12 months Revenue grew 3x in 3 years; PAT 1.7% of the total premium 12 months ending (₹ Cr) Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 Mar-25 Jun-25 Sep-25 Premium 6,975 7,811 8,932 10,179 11,589 12,170 13,100 14,334 15,875 17,734 19,709 21,583 23,486 25,231 27,386 Revenue 1,425 1,692 1,986 2,229 2,558 2,718 2,956 3,217 3,438 3,783 4,138 4,559 4,977 5,315 5,761 Contribution (non-GAAP)# 323 359 419 497 623 737 844 942 1,028 1,092 1,164 1,235 1,366 1,453 1,599 Contribution % 23% 21% 21% 22% 24% 27% 29% 29% 30% 29% 28% 27% 27% 27% 28% Adjusted EBITDA (non-GAAP) (282) (306) (290) (227) (119) (30) 36 103 144 170 213 252 332 372 472 Adj EBITDA % (20%) (18%) (15%) (10%) (5%) (1%) 1% 3% 4% 5% 5% 6% 7% 7% 8% Adj EBITDA as % of Premium (4.0)% (3.9)% (3.2)% (2.2)% (1.0)% (0.2)% 0.3% 0.7% 0.9% 1.0% 1.1% 1.2% 1.4% 1.5% 1.7% PAT* (833) (926) (909) (698) (488) (295) (130) (5) 64 95 167 202 311 377 461 PAT%* (58%) (55%) (46%) (31%) (19%) (11%) (4%) 0% 2% 3% 4% 4% 6% 7% 8% PAT* as % of Premium (11.9)% (11.9)% (10.2)% (6.9)% (4.2)% (2.4)% (1.0)% 0% 0.4% 0.5% 0.8% 0.9% 1.3% 1.5% 1.7% • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Online brand acquisition spend is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • *PAT excluding Exceptional item of ₹41 Cr in Q1 FY25 • Premium is calculated assuming no GST exemption on insurance for Sep 22-30, 2025; for like-to-like comparison, excluding GST : Premium {12 months ending Sep-24, Dec-24, Mar-25, Jun-25 & Sep-25}: {₹18,665 Cr, ₹20,455 Cr, ₹22,249 Cr, ₹23,879 Cr, ₹ 25,881 Cr} • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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11 1,506 2,922 4,139 4,237 8,570 Q2 Q2 Q2 Q2 Q2 FY22 FY23 FY24 FY25 FY26 Disbursals (₹ Cr) Core Online Business New Initiatives 1,423 2,545 3,475 5,450 7,605 Q2 Q2 Q2 Q2 Q2 FY22 FY23 FY24 FY25 FY26 Insurance Premium (₹ Cr) New Initiatives Core Online Business Q2: Insurance Premium grew 5.3x and Disbursal grew 5.7x 5.3x 5.7x • Premium is calculated assuming no GST exemption on insurance for Sep 22-30, 2025; for like-to-like comparison, excluding GST in all the years: Premium {Q2FY22, Q2FY23, Q2FY24, Q2FY25, Q2FY26}: {₹1,322 Cr, ₹2,393 Cr, ₹3,270 Cr, ₹5,156 Cr, ₹7,157 Cr}
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12 19% 36% 39% 47% 66% 61% 44% 21% 23% 18% 34% 44% 38% 34% 39% 39% 40% 38% 42% 39% FY24 FY24 FY24 FY24 FY25 FY25 FY25 FY25 FY26 FY26 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Core New Premium YoY growth Total With Savings Without Savings Steady growth continues for Core New Insurance Premium (net of Savings business) 40% 30% • Premium is calculated assuming no GST exemption on insurance for Sep 22-30, 2025 • For like-to-like comparison, excluding GST in all the years: Growth with savings {FY24 Q1, Q2, Q3, Q4, FY25 Q1, Q2, Q3, Q4, FY26 Q1, Q2} : {18%, 35%, 39%, 48%, 69%, 63%, 44%, 19%, 22%, 16% } Growth without savings {FY24 Q1, Q2, Q3, Q4, FY25 Q1, Q2, Q3, Q4, FY26 Q1, Q2} : {35%, 44%, 39%, 34%, 38%, 39%, 39%, 38%, 41%, 38% }
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13 Core Online Business: Rolling 12 months Revenue growth 32% CAGR with margin improvement from -1% to 18% in 3 years 12 months ending (₹ Crores) Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 Mar-25 Jun-25 Sep-25 Revenue 1,200 1,337 1,484 1,591 1,710 1,855 2,043 2,211 2,375 2,524 2,687 2,865 3,073 3,242 3,439 Contribution (non-GAAP) # 459 542 629 690 741 818 905 980 1,061 1,113 1,166 1,221 1,326 1,384 1,494 Contribution % 38% 41% 42% 43% 43% 44% 44% 44% 45% 44% 43% 43% 43% 43% 43% Adjusted EBITDA (non- GAAP) (111) (75) (14) 53 107 171 227 277 324 348 385 423 501 528 605 Adj EBITDA % (9%) (6%) (1%) 3% 6% 9% 11% 13% 14% 14% 14% 15% 16% 16% 18% • Core Online Businesses include Policybazaar & Paisabazaar • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Online brand acquisition spend is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • PB connect was a secured credit distribution pilot started in Q2 FY25 which generated ₹7 Cr revenue with a net investment of ₹3Cr, and was included in the core credit business in Q2 & Q3 update for this page. With the increased scale, it is now classified under New Initiatives • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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14 -75% -24% -9% 0% 5% -128% -40% -26% -12% -4% Q2 Q2 Q2 Q2 Q2 FY22 FY23 FY24 FY25 FY26 Margin % Contribution Margin % EBITDA % -21 -65 -55 -50 -27 16 164 215 407 655 Q2 Q2 Q2 Q2 Q2 FY22 FY23 FY24 FY25 FY26 New Initiatives (₹ Cr) Revenue EBITDA Q2: New Initiatives Continued leadership with accelerated growth & improving efficiency • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Online brand acquisition spend is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • PB connect was a secured credit distribution pilot started in Q2 FY25 which generated ₹7 Cr revenue with a net investment of ₹3Cr, and was included in the core credit business in Q2 update. With the increased scale, it is classified under New Initiatives since Q3 update • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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15 -79% -30% -9% 0% 5% -148% -46% -28% -12% -5% H1 H1 H1 H1 H1 FY22 FY23 FY24 FY25 FY26 Margin % Contribution Margin % EBITDA % -30 -136 -101 -93 -57 21 298 364 752 1,170 H1 H1 H1 H1 H1 FY22 FY23 FY24 FY25 FY26 New Initiatives (₹ Cr) Revenue EBITDA H1: New Initiatives Continued leadership with accelerated growth & improving efficiency • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Online brand acquisition spend is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • PB connect was a secured credit distribution pilot started in Q2 FY25 which generated ₹7 Cr revenue with a net investment of ₹3Cr, and was included in the core credit business in Q2 update. With the increased scale, it is classified under New Initiatives since Q3 update • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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16 New initiatives: Rolling 12 months Revenue grew 4.6x in 3 years 12 months ending (₹ Crores) Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 Mar-25 Jun-25 Sep-25 Revenue 225 355 503 638 848 863 914 1,007 1,062 1,259 1,451 1,694 1,904 2,073 2,322 Contribution (non- GAAP)# (136) (183) (211) (193) (118) (81) (61) (38) (34) (21) (2) 13 40 69 105 Contribution % (60%) (52%) (42%) (30%) (14)% (9)% (7)% (4)% (3)% (2)% 0% 1% 2% 3% 5% Adjusted EBITDA (non-GAAP) (171) (232) (277) (280) (226) (201) (191) (174) (180) (177) (173) (171) (169) (156) (133) Adj EBITDA % (76%) (65%) (55%) (44%) (27)% (23)% (21)% (17)% (17)% (14)% (12)% (10)% (9)% (8)% (6)% • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Online brand acquisition spend is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • PB connect was a secured credit distribution pilot started in Q2 FY25 which generated ₹7 Cr revenue with a net investment of ₹3Cr, and was included in the core credit business in Q2 & Q3 update for this page. With the increased scale, it is now classified under New Initiatives • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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17 17 91 118 72 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 FY22 FY23 FY24 FY25 FY26 Credit 53 91 154 218 276 345 516 758 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 FY19 FY20 FY21 FY22 FY23 FY24 FY25 FY26 Insurance Renewal / Trail revenue 47% YoY growth in Insurance; Credit renewal declined significantly Renewal / Trail Revenue (₹ Cr) 47% -39%
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18 80 131 195 260 390 556 774 Insurance Credit Renewal / Trail revenue 39% growth YoY on 12M Rolling basis 12 Months Rolling Renewal / Trail Revenue (₹ Cr) 39% Δ51 Δ64 Δ65 Δ130 Δ166 Δ218
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19 Insurance Continues to Scale Improving Efficiency & Customer Experience “Har Family Hogi Insured!” We aim to protect every family in India against the financial impact of Death, disease & disability by having Health and Life insurance. We continue expanding our regional reach using TV campaigns in regional languages like Tamil, Telugu and Marathi and offering sales support in 200+ cities in 18 languages Scale is key for a marketplace: we sourced ₹7,605^ Cr insurance premium in Q2 FY26 (40% growth YoY). In Q2 FY26, Protection (Health & Term Insurance) New Premium grew 44% YoY^ ₹758 Cr ARR renewal revenue# which typically has 80%+ Margins Our consistent efforts to improve customer service and claims support are paying off with multiple heartening customer messages and continues to be reflected by a CSAT * of 90.5%+ for Q2 FY26 Quality of business in terms of Claims ratios and Retention rates makes our business profitable for our partners High disclosure rates & fraud detection are helping improve claims settlement ratios for our partners. We continue to offer on- ground claims support with a TAT of 30 mins in 200+ cities Continued focus on product & process innovation Increasing efficiency of operations 80%+ of Motor (four and two-wheeler insurance) and travel insurance transactions continue to be unassisted Physical leg of the business continuing to deliver meaningful impact on Health and Life Insurance businesses Steady growth in premium per enquiry Increasing percentage of business via this hybrid mode • ^ Premium is calculated assuming no GST exemption on insurance for Sep 22-30, 2025; for like-to-like comparison, excluding GST in both years: Q2 FY26 Premium ₹7,157 Cr (+39% YoY), Protection New Premium: +43% YoY • #ARR of Q2 FY26 • *CSAT is for Policybazaar online Business only • Unaudited management accounts
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20 Continue to focus on serving financial needs of varied segments Our new brand purpose “Har Sapna Hoga Sach” powers our mission of building a consumer-focused financial wellness platform We continue to enable access to credit for India’s diverse consumer segments, through transparency, wide choice, independent (unbiased) & right advice We are currently at a loan disbursal ARR^ of ₹ 34k Cr and card issuance ARR^ of about 4 Lacs Our secured credit business has scaled through a strong distribution and fulfilment capabilities About 5.5 Cr consumers across India have accessed their free credit score on our platform till date 70%+ disbursals are to existing customers$, demonstrating strong customer trust, leading to repeat behavior Beyond credit, we launched FDs and Bonds. PB Money delivers smart investment insights to 7 Lac consumers Our app is a powerful daily-use platform — AI-driven, deeply personalized, and integrated with BBPS to boost relevance, engagement, and retention We’re building a robust risk framework by augmenting bureau data with alternate sources — enabling better credit assessment, sharper fraud detection, and smarter decisioning for our partners *Management estimates ^ ARR of Q2FY26 # Consumers having at least 1 active trade line; 12-month average $ Customers who ever accessed credit score from Paisabazaar (excl.PB Connect) Management estimates
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21 1. Consumers registered on Policybazaar platform as of September 30, 2025 2. Cumulative number of unique Consumers who bought at least one product on Policybazaar since its inception till September 30, 2025 3. Cumulative number of new life and non-life insurance policies sold and non-life insurance renewals on Policybazaar since its inception till September 30, 2025 4. Consumers who accessed their credit scores through Paisabazaar till September 30, 2025 5. Cumulative number of unique Consumers who made at least one transaction on Paisabazaar since its inception till September 30, 2025 6. Cumulative number of transactions made on Paisabazaar since its inception till September 30, 2025 c. 2.6 Consumers who have purchased at least one insurance policy through Policybazaar Average policies per transacting consumer 120.2 mn Registered Consumers(1) 23 mn Transacting Consumers(2) 59 mn Policies Sold(3) Two leading consumer destinations 54.8 mn Consumers accessed their Credit Scores(4) 6.8 mn Transacting Consumers(5) 10 mn Transactions(6) Consumers who have made at least one transaction on Paisabazaar Average transactions per transacting consumer Policybazaar Paisabazaar
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23Source – IMF, Redseer India’s macro in place for sustained growth Growing middle class with rising incomes Rising GDP per capita (US$) Low Income (Unserved) Low Income (Non- bankable) Affluent Well-off Middle Income (Credit Active, Underserved & Unserved) 20-25 90-100 470-500 200-210 160-170 Growing middle class adult population (Mn)
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24Source – World Bank, BofA, UN estimates India’s macro in place for sustained growth Favorable consumer demographics Young population with 56% Millennials & Gen Z pop’n in India Gen Z 26% Millenni als 30% Gen Alpha 25% Gen X 14% Others 5% 27.9 38.5 37.9 India China US Median Age Young & tech-savvy population Increasing nuclearization of families Migration to urban centres for employment Women participation in labour 37% in FY2023 vs 23% in FY2018 Consumer Demographics Gen Z: 1997-2010 Millennials: 1981-1996 Gen X: 1965-1980 Gen Alpha: 2010-2024
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25Source – World Bank, BofA, Redseer India’s macro in place for sustained growth Rising smartphone users 1% 3% 5% 7% 10% 15% 19% 23% 29% 35% 46% 54% 61% 66% 71% 75% 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024E Smartphone penetration in India Increased multi-fold over the years 25-30 72-80 190-200 260-280 630-680 950-980 Malaysia Philippines Indonesia US India China Smartphone Users across geographies (Mn)
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26 2 0 2 3 100-120 350-400 500-550 Online transactors Smartphone users Access to the internet 2018 400-450 630-680 700-750 2023 800-850 950-990 1040-1080 2028 (P) India Users (Mn) 32-35 75-100 200-220 300-320 700-750 980-1000 Malaysia Philippines Indonesia US India China Internet Users across geographies (Mn) Source – Redseer India’s macro in place for sustained growth Internet & Smartphone users pushing digital transactions 900-950 >300 120-140 100-120 30-40 China India Brazil USA UK Mobile Payment User base across geographies (Mn)
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27 6% 13% 2% 1% 44% 21% 13% 6% 10% 13% 22% 13% 32% 16% 11% 7% 8% 37% 51% 73% 0% 20% 40% 60% 80% 100% 2018 2020 2021 2023 UPI PPI Net Banking POS Others Non-cash transactions in India - Volume India’s macro in place for sustained growth Digital & non-cash transactions on the rise Source – RBI, Redseer 44 164 500-550 FY21 FY24 FY28P Volume of Digital Transactions (Bn) 18 30 60-70 FY21 FY24 FY28P Value of Digital Transactions (USD Tn)Volume of Digital Transactions in India (Bn) Value of Digital Transactions in India (US$ Tn)
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28 India’s macro in place for sustained growth Government interventions for creating Digital Public Infrastructure (DPI) Data Exchange Reserve Bank of India (RBI), MeitY Digilocker Account Aggregator Beckn Payments RBI, NPCI UPI FASTag NACH RuPay BBPS Identity UIDAI, Govt Departments Aadhaar PMJDY e-KYC e-Sign GSTN Developer Components DPI rails
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29 74 274 3,640 2,145 361 Life insurance density (US$) India’s macro in place for sustained growth Financial Services underpenetrated – massive scope 37% 61% 83% 74% 62% India China UK USA Global Avg. 5% 38% 62% 67% 35% Credit card penetration (%) Retail lending as % of GDP 1.6x 2.2x 2.0x 1.7x 7.6x 12.4x 13.4x 7.0x 3.7x 49x 29x 4.9x 23 234 1,956 7,536 528 10x 85x 328x 23x General insurance density (US$) Source – EY Parthenon
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30 India’s macro in place for sustained growth Fintech slated for growth Key themes shaping Fintech ecosystem Fintech Funding by segment Driving credit access for next 200mn Indians Power Law: Affluent India driving significant value creation DPI rails creating conducive environment for innovation Vertical plays more successful than super-apps Fintech Saas, Digitizing supply chains, Open network Collaborate vs Compete Fintech & BFSI partnerships Unlocking India’s protection & wealth gap Global India Source – EY
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31Source – IRDAI, Swiss Re, Sigma World Insurance report India’s macro in place for sustained growth Insurance penetration is abysmally low 3.3% 3.4% 3.5% 3.7% 3.7% 3.8% 4.2% 4.2% 4.0% 3.7% 2.6% 2.7% 2.7% 2.8% 2.7% 2.8% 3.2% 3.2% 3.0% 2.8% 0.7% 0.7% 0.8% 0.9% 1.0% 0.9% 1.0% 1.0% 1.0% 0.9% FY15 FY16 FY17 FY18 FY19 FY20 FY21 FY22 FY23 FY24 Overall Life Non-Life
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32Note: Source – Swiss Re Report on Health Protection Gap, OECD India continues to have one of the widest protection gaps 66% of Health expenditure is Out-of-Pocket: Health insurance is needed Health Expenditure by Source of Financing Country Out-of-Pocket as % Healthcare Expense India 66% Australia 15% Canada 15% China 36% France 9% Germany 12% Indonesia 47% Japan 14% Malaysia 34% Singapore 38% Thailand 12% UK 14% US 11% Vietnam 42%
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33Note: Mortality protection gap figures are as of 2023 ; Source – Swiss Re Report on Sigma Restoring Resilience India continues to have one of the widest protection gaps Only 3% Life Coverage: Term Insurance is needed Mortality protection gap (Protection required minus Life Coverage) Country Protection Gap India 97% US 82% Canada 47% Germany 72% France 49% Japan 59% Australia 72% China 88% Brazil 64%
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34 Geography Penetration (%) Density (USD) Life Non-Life Total Life Non-Life Total USA & Canada 2.7 8.6 11.3 1,999 6,416 8,415 Advanced EMEA 4.3 3.0 7.4 1,957 1,351 3,308 Emerging EMEA 0.6 1.0 1.5 30 49 80 Advanced Asia Pacific 5.4 3.1 8.6 1,964 1,133 3,096 Emerging Asia 2.1 1.6 3.6 131 98 229 World 2.8 4.0 6.8 354 499 853 India 3.0 1.0 4.0 70 22 92 Tier 1 cities contribute 10% population of the country but 41% of Insurance premium 72% 41% 20% FY17 FY22 FY27 City wise Insurance Premium Tier 1 Others India is vast and growing The future is in Tier 2 & 3 cities
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35 Early 2000s: Traditional Channels & Initial Product Diversity 2010-2020: The transformative decade 2021: Sophisticated B2B2C & PoSP Models Evolution of Insurance Distribution Channels Offline Direct/Agent Channel Offline Brokers Online Direct Channel Online B2C Brokers Online B2B2C Brokers Bancassurance
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36 Categories B2C B2B2C B2B Sub-category B2C Broker PoSP agents & consolidators Embedded Insurance Group Insurance Description Platform aggregating & selling insurance from multiple insurers directly online to customers Insurtech selling insurance through partner PoS agents or agencies Insurtech selling insurance embedded with a purchased good or service Insurtech selling group insurance products to businesses Lead Generation Retain customer leads on own platform Leads managed by partner agents Leads generated by seller partners Not Applicable End-to-end Insurance journey Proactive conversion using call center / physical support Conversion using agents /agencies Conversion through seller partners Proactive conversion using salesforce Policy support (servicing & claims) App based claims assistance & VAS, special support teams Call centers for limited claims assistance App based claims assistance & VAS App based claims assistance & VAS PB Fintech Brands India’s Insurtech Ecosystem
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37 59 mn Insurance Policies sold (till date) 93% Market share (online aggregators)^ 23 mn Transacting Consumers till date 51 Insurance Partners • ^ Market share is as per the Frost & Sullivan Report titled “State of Insurance and Consumer Credit Market of India: Unlocking the Digital Opportunity” dated October 19, 2021 • New insurance premium - India Business (excluding PoSP) • * Premium is calculated assuming no GST exemption on insurance for Sep 22-30, 2025; for like-to-like comparison, excluding GST in both years: Q2 FY26 Premium ₹7,157 Cr, Protection New Premium: +43% YoY 44%* Protection (Health & Term insurance) new premium growth YoY (Q2 FY26) 90.5% CSAT ₹ 7,605* Cr Insurance premium (Q2 FY26)
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38 Human Intensive Operations Dependence On High Cost Physical Distribution Information Asymmetry Blanket Portfolio Underwriting Policybazaar.com Solving insurance challenges How do we do it ?What are we solving ? Tech-Enabled Processes Data-Backed Innovation Digital Distribution Sharp Risk Assessment Product & Process Transparency For Consumers Risk Transparency For Insurer Partners Data-Based Customised Underwriting Digitised & Personalised Claims Experience $ 5 $ 5 $ 5 $ 5 $ 4 $ 8 $ 2 $ 6
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39 Benefits to Consumers & Insurers Consumer-Centric Design for Easy & Convenient journeys Trusted & Unbiased Advisory One-Stop Insurance Shop with Tailored Solutions Service & Support throughout the Lifecycle Surrogate Underwriting & Risk-based Pricing Benefits to the Consumer Benefits to the Insurer Operating Cost Efficiency Tech-Based Process innovation High-Quality Consumer Disclosures Customer Delight Untapped Consumer Markets Product & Price Simulation Support
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40 Policybazaar provides a holistic product suite with seamless experience User-friendly Experience Extensive Product Selection Most suited Product Post-purchase delight Unbiased advisory Customized journeys Assistance using chatbots Natural language processing mechs 800+ Product span (from 51 insurers) Service & claims support (full stack experience) 10 product categories (Health, Life, Four Wheeler, Two Wheeler, Travel, Home, Corporate, etc. ) Commission agnostic (highly transparent) PB Advantage for consumers Uniquely positioned for capturing mindshare
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41 Enhanced scoring using digital data • Intricate data collected by PB which is unavailable in an offline environment • Risk pricing simulation: Use of digital variables exclusive to PB in addition to traditional variables; niche/customized product conceptualization • Risk scores calculated for fraud and shared with insurers at the time of case login High quality customer disclosures Rich insights from voice analytics • 100% of calls converted to text & analysed for behavioural insights, thus sharp risk assessment for insurers • Reducing false positives through customer conversation tone analytics Extensive historical data • Data disclosure directly from the customer - bypassing agent channel which is prone to fraud • Tech based document verification • 17 years digital vintage: Rich data on customers & claims variables • 23mn transacting customers since inception PB Advantage for insurance partners Leverage data and technology to create best in class products and experiences
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42 Our Business model Consumer Education through Mass Media & PR Inbound Consumers Direct Traffic Better Conversion (Pull Vs Push) Increasingly Efficient Operations Direct Declaration (Vs Push) Sharp Risk Assessment, Lower Claims Ratio Consumer Pull (Vs Push) Lower Lapse Rates, Higher Persistency Fraud Detection & Driving First Notification Of Loss We Can Invest In Better Consumer Service & Claims Assistance Insurers Can Focus On New Product & Process Innovation Increasingly Big Scale Better Quality Business At Scale
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4343 Our offerings from 51 partners Protection Products Health Insurance Term Insurance Compliance-led Products Motor Insurance Travel Insurance Savings & Investment Products Others Home Insurance Pet Insurance ~200 Plans 26 Insurance Partners ~80 Plans 14 Insurance Partners ~300 Plans 23 Insurance Partners ~40 Plans 15 Insurance Partners 140+ Plans 14 Insurance Partners
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44 Special Maternity Plans Health Insurance Catering to all insurance needs: Special products Pre-existing Diseases Senior Citizen PlansHealthy Individuals & Families Plans to suit evolving needs: Yearly cover increase • Plans with Zero-waiting period • A 3-way call amongst the doctor, PB advisor & the customer to guide the customer with Pre-existing conditions find the best suited health insurance plan for them • PED BuyBack rider to reduce existing illness coverage waiting period Covers pre & post-natal expenses Normal and C-section deliveries New born cover from day 1 Covers gynaecologist consultation Plans with low waiting period (as low as 3 months) 30 minutes claim support (In 200+ cities) Relationship manager For every customer 24*7 claims assistance In 30 mins. guaranteed Instant policy issuance No medical tests Riders Room Rent Waiver Hospital Cash Benefit Critical Illness Cover Personal Accident Cover OPD Care NCB protection Inflation protection Domiciliary hospitalization 44
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45 Cost effective plans with Limited ‘Room Category’ • Coverage for shared rooms (4 beds / general wards only) • 40-50% lower pricing than standard plans Monthly Payment Mode for affordability High Coverage Plans • High Sum Insured up to ₹6Cr cover with unlimited automatic recharge • Plans covering Advance Technology Methods – robotic surgeries, deep brain stimulation, stem cell therapy, oral chemotherapy Health Insurance Catering to all insurance needs: from Affordable plans to Unlimited coverage plans HNIs Dedicated Toll-free & direct lines for claims assistance Tenured advisors for seamless buying experience Dedicated SPOC for issuance & service support SPOC with expertise across PB products for tailored support Premium Plans Promoting Wellness through Step tracker for Improving affordability • Benefit to customers: • Discounts on renewals • Improves wellness & eventually risk of disease • Benefit to insurers: • Better & real-time risk– assessment • Reduces claims Affordable Plans Share of Business Multi-year plans A welcome kit “Elite box” given to HNI customers for premium experience & better recall 45 10% 24% 33% H1 H1 H1 FY24 FY25 FY26
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46 OPD Cover Unlimited Tele-Consultation 24x7 access to doctors Diagnostics Tests Covered Lab tests included in plan Special Treatments Covered Dental, Vision & Minor Procedure Online Claim Process Fast & paperless claim filing Pharmacy Discount Save more on medicines Health Insurance Catering to all insurance needs: Wholesome offerings as well as Niche products OPD Cover OPD cover provides for medical care & treatments to patients who do not need to stay overnight at the hospital/clinic Better customer experience – lesser hassling than IPD Cost-efficient for the insurance partners Plans tailored for NRIs
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47 Health Insurance Catering to all insurance needs: Enhanced coverage 47 Coverage for hospitalizations as brief as 2 hours, replacing the earlier requirement of a minimum 24-hour stay for claim eligibility; Day care treatments, diagnostics, & minor surgeries can be covered Plans with “Zero waiting period” for customers with Pre-existing illnesses • Plans for customers with Asthma, BP, Diabetes, Cholesterol • Benefits to customers: Instant protection & timely care • Benefits to insurers: Attracts a larger customer base; lesser disputes re waiting periods Advancing Coverage Standards: New Thresholds in Hospitalization & Pre-existing Illness Benefits Benefits to InsurerBenefits to Customers Greater Claim Eligibility Better Customer Satisfaction Enhanced convenience Lower costs Lower claim disputes Product differentiation for market grab
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48 Discounts on the basis of better risk assessment (mortality experience) HNI Plans with High Sum Assured upto ₹20 Cr Term insurance New-age products for all consumers: Salaried customers Plans that give “Refund of Premium” 48 Increased Penetration, expanding the insurer's market share Risk-free investment with Peace of mind for customer
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49 Term insurance New-age products for all consumers: Women, Self-employed & NRI Women-centric plans Term insurance plans for housewives with ₹1 Cr Sum Assured Plans for self-employed customers NRI-focused plans Video Medical Tests Worldwide Coverage Critical Illness Covers like Cervical Cancer, Breast Cancer Income documents Waiver Surrogate Underwriting 49 13% 15% 15% Q2 FY24 Q2 FY25 Q2 FY26 Term Insurance Buyers Women Men
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50 Motor Insurance Improving affordability with Usage based plans: Pay-As-You-Drive
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51 Motor Insurance Improving affordability Monthly payment options for better affordability Improving affordability with Limited Network Plans & Additional Disclosures Multi-year plans for Additional savings
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52 Motor Insurance Consumer Connect: Tools & Reminders 1 2 3 4 52
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53 Product Low cost ULIP Mutual Fund - Regular Plan Life Cover ₹12 lacs Zero Expense Ratio 1.48% 1.61% Maturity Value @8% ₹ 31.5 lacs ₹ 31 lacs LTCG Zero ₹ 2.22 lacs Final in- hand maturity value ₹ 31.5 lacs ₹ 28.8 lacs Customer investing ₹10k / month for 10 years and staying invested for 20 years Savings plans Offering customer centric plans which compete with other asset classes From Capital Guarantee solutions to Low-cost Market Linked Plans Goal Based Offering •Low Cost ULIP (Growth) along with Capital Guarantee solutions Wealth Creation •Investment Goal Protection through waiver of premium Savings for Child (WOP) •Accumulation then Annuitization built on NPS Pension Low Cost ULIP vs Mutual Fund Offering with the Lowest cost across asset classes
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54 Savings plans Customer Investment Portfolio as a Wealth Management Tool
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55 Savings plans Flexible Fund & Investment Management: Switching funds or re-allocating premium
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56 Pensionbazaar A marketplace for retirement solutions 8% 11% 20% 2010 2025 2050 India’s 60+ years population expected to double by 20502 60 years+ Age Group Population in India (%) 1. Based on Max Life India’s retirement index study 4.0 | 2. Based on United Nations Population Fund, India (UNFPA) report Digital- First platform Personalized solutions Customer Education & Engagement Omnichannel support Financial Products NPS & Others - Annuities, PPF, Pension ULIPs Health and Life Insurance-linked Pension Products To hedge against longevity and healthcare risks Ancillary Products Social well being & peace of mind; Succession planning (will creation) and Retirement ‘Saathi’ Retirement marketplace for securing financial, health & social well-being with convenience Issues to solve for 90%+ of individuals aged 50 & above express regret over postponing retirement planning, often resulting in insufficient retirement corpus1 Delayed start Inflation, healthcare expenses & lifestyle costs are often underestimated during retirement planning, leading to financial shortfalls in later years Calculating adequate cover Consumers lack easy access to diverse pension and retirement products in one place for comparison and purchase Limited Product Awareness Retirement planning can be confusing, and trust in pension products varies Complexity and Trust Issues Strategy 56
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57 Segmental Market Reach Approach Awareness brand campaigns in local / regional languages Tamil Telugu Punjabi Malayalam Check out our Nominee Grief Support Program Marathi Hindi Gujarati Oriya Bengali Kannada
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58 Continuing to use humor as a tool Awareness brand campaigns with Kapil Sharma Kapil ki Suno Term Insurance Khareedo Family Ko Khush Rakho Engaging popular comedians like Kapil Sharma to create consumer awareness about serious subjects like The critical need of protection products (Health & Term insurance) for middle class families Benefits of comparing to find the best suited insurance product solutions STRIPES NO STRIPES Yehi ek difference nahi hai Zebra aur Donkey mein
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59 Using multiple formats of mass-media for improving brand recall Boosting presence in relevant events & through TV show integrations Leveraging Sports events to raise awareness about health insurance Going beyond mainstream TV advertisement by integrating with popular shows in Hindi as well as regional languages “Policybazaar team helps you choose insurance basis your needs”
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6060 The best of both worlds: Online B2C + Offline Push Consumer Led business Consumers •Tele-assistance + Human touch •Choices of products & pricing •Tech & customer-center based service / claims assistance Insurers •Distribution Commission only •Sharp risk assessment + real-time control on claims / frauds / mis-selling Consumer Led business Consumers •Tele-assistance during purchase •Choices of products & pricing •Tech & customer-center based service / claims assistance Insurers •Distribution Commission only •Sharp risk assessment + real-time control on claims / frauds / mis-selling Online B2C + Offline PushOnline B2C Agent Led / Initiated business Consumers •Human touch •Low choices of products & pricing •Limited service / claims assistance Insurers •Cost of maintaining the agency channel / B2B2C partners commission •Cannot control high claims / frauds / mis-selling B2B2C Direct to Consumer Retail Business Intermediary Led Business
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61 Website / Mobile site • Choice of products, pricing, combos • Unassisted purchase • Service – book health tests, upload documents, etc. Video Call / Video Uploads • Higher trust factor • Video medicals / KYC • Fraud detection – liveliness scores • Motor claims Telephone • Assistance during purchase • Service coordination – medicals + documentation Retail Store • Walk in purchase • Human touch • Service & Claims assistance • Multiple product purchase & combos Chat • Assistance during purchase through chatbots • One-click renewals • Real-time updates on service & claims requests In person • Convenience of location • Human touch • Service & Claims assistance • Multiple product purchase & combos New channels of access Offline Push through stores & in-person appointments
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62 Phygital approach On-ground sales support in 200+ cities, helping convert better Map not to scale, locations indicative of state, only for representation purposes Flexible & convenient in- person engagement Human touch Trust of the brand Policybazaar Post-sales independent verification to check mis- selling Increased conversion Higher ticket size Improved market share Benefits to consumer Benefits to PB Cities with on-ground sales support
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63 Technology for Consumers & Insurance Partners Seamless services using integrations for dedicated & real-time data pipes Customer Experience Layer Consumer Tech Insurer Integration Layer Insurer Tech BU Tech: Customer Experience & Insurer Integrations
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64 Technology solutions for Consumers Customized & self-aided journeys throughout the lifecycle Personalized quotations & plan recommendations Easy Documentation using OCR & Computer Vision Technology Payment Gateways for single payment for combo purchases 360 degree consumer view First Loss notification using mobile app Real-time Endorsements Calendar Management for medical tests Motor Vehicle Inspection 1-click refunds 1-click renewals Easy access to Garage & Hospital network information Smooth coordination with insurance partners, surveyors, TPAs, garages & hospitals Customized solutions Self-aided consumer journeys Seamless transactions Lifecycle Management Claims Assistance 64
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65 User friendly interface assisting customers throughout the lifecycle Fill-in customer details Compare products across insurers Self video inspection (Motor) or Telemedical (Life / Health) or upload docs Easy payment process Unique customer journey through Chatbots Handles customer queries resulting in faster fulfilment Response within a minute Increased Unassisted Share of Business Technology solutions for Consumers Customized & self-aided journeys throughout the lifecycle
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66 Video inspection for motor insurance Video verification for life insurance Medical scheduling for term insurance Technology solutions for Consumers A wholesome experience in the App: Self-help journeys for smooth pre-issuance experience
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67 Consumer Education / Awareness Renewals Policy Management Technology solutions for Consumers A wholesome experience in the App
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68 Unassisted Digital Journeys Simplified journeys for the customer powered by behavioral nudges, intelligent prompts Technology solutions powered by AI Gen AI and other advanced tech solutions for Customers During Purchase Call-Based Assistance Case-specific advice for the customer as AI solutions help agents interpret customer needs during live calls Chat Interface 24*7 assistance to customers through advanced AI chatbots that handle complex queries Post-Sales Service Self-Help Tools Digital dashboards for document access, renewal reminders, FAQs Chatbots & Agentic AI Assistants Resolve service queries, guide claims tracking, automate document uploads Sentiment Detection & Escalation Emotion-aware AI flags frustration and auto-escalates to human agents
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69 Sales Intelligence Tools Advisors see full customer profile; AI driven in-call nudges and suggestions Call Quality & Training Gen AI summarizes and scores sales call across compliance, tone, and product fit Personalized Training Training content is auto-assigned basis insights AI-Driven Fraud Detection ML models spot behavioral anomalies and detect forged documents Smart Disclosure Engines NLP-based tools highlight gaps or inconsistencies in medical inputs Remote Inspection AI assisted photo/video inspections via smartphone in real time for break-in cases and claims of motor insurance Technology solutions powered by AI Gen AI and other advanced tech solutions for Insurance Partners & PB Employees Insurance Partners PB Employees
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70 Implicit Variables Explicit Variables Price Advantage Process Advantage Trust Lower claims Higher Claims Settlement Current Interactions • Website / M-site • Tele / Video • Meeting • Enquiries • Transactions • Normal • Abnormal Additional checks Sent to the insurer for processing Historical Interactions Claims History Payment Graph Document Verification Biometrics / Identity Verification Risk Score less than Cut-off Risk Score greater than Cut-off AI solutions for Insurance Partners Risk assessment framework for fraud detection
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71 AI solutions for Insurance Partners Risk assessment framework for fraud detection
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72 Verification with Public DatabasesFace biometrics & Voice identification employed for fraud detection. Liveliness Detection is done to check for deepfakes, if any. AI solutions for Insurance Partners Risk assessment framework for fraud detection
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73 14.4 2.8 1.16 FY23 FY24 FY25 Significant drop in Deaths per 10k policies This is for Savings business – Claims received within first 12 months of issuance 4.5% of Premium 3.7% of Policies Prioritizing Sharper Risk Assessment over revenue gain in the short term PB initiated Life Insurance Cancellations Based on recommendation of the PB Fraud Detection framework in FY25 AI solutions for Insurance Partners Risk assessment framework for fraud detection
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74 AI solutions to Empower employees Call compliance, pitch tracking and quality assessment using technology Proactive detection and flagging of compliance breaches
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75 AI solutions to Empower employees CRM systems with in-built “Intent Analysis”, “Lead Matching”, “Pitch Quality Check” Proprietary systems for lead management & booking management System conducts “Intent Analysis” Match Lead-score with Agent-score Auto-allocation of leads, system based DND mode, call reminders ML based voice analytics for Pitch Quality Check
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76 CRM system with additional features : a mobile app format to provide assistance to our employees supporting consumers through in-person appointments Technology solutions to Empower employees CRM systems for “Physical Assistance”
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77 Technology solutions to Empower employees Quality Management System • Maintains the quality of conversations; highlights any mis- selling/ high-performing advisor techniques • Automated Speech Recognition (ASR) platform to determine insights (intents, sentiments, queries, et al) • Developed dictionaries & vocabulary for contextual understanding of Hinglish • The Named Entity Recognition (NER) model identifies key phrases and interest indicators from conversations Unified Communication • Omni-channel experience for the customer • Central Repository of all the communication sent out to the customer • Includes our home-grown integrated telephony system(PBDialer) Reporting & Business Intelligence System • Optimus, a single storage entity for multiple databases to support downstream reporting & analysis • The Data lake handles both structured & unstructured data from various sources in various formats • Generates more than 1,500 kinds of reports on a daily basis
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78 Claims Assistance: popularized through media campaigns Our dedicated team ensures a hassle-free experience in the hospital We provide end-to-end support to the grieving families throughout the claims process; from claim case filing to claims disbursal We offer support through pre & post hospitalization engagement as well Our employees engage with the families & plant trees in the memory of the deceased Term Insurance Health Insurance
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79 Claims Assistance: popularized through media campaigns showcasing real customers’ claims experience
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80 Claims Assistance: Health Insurance On-ground assistance at the time of claims (Health Insurance) Customer calls for claim assistance PB Claims Advisor pitches the network hospital RM meets customer & provides end-to-end assistance at the hospital within 30 mins Hassle-free in-hospital experience Satisfied customer Health On-Ground Claims support in 200+ cities A Medical Counsellor is assigned who provides unbiased guidance from first signs of illness to full recovery On-ground Claim support
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81 Claims Assistance Testimonials Health claims experience endorsed by customers These stories are testament to the power of Health insurance in providing Financial security and Peace of mind Actor Nishant Khanduja shares his experience of having a claim denied, but after reaching out to PolicyBazaar, the team took swift action and ensuring his claim was successfully approved. “Not all heroes wear capes - some just quietly show up when you need them the most. I've been through a tough medical journey since October, and Avinash Gaur, my field officer from Policybazaar, has been a constant support throughout - from admission to discharge, paperwork to coordination, he took care of everything like an elder brother would. But what truly touched my heart? He recently came to visit me at the hospital just to ask how I was doing. No agenda, no task - just pure kindness. That one gesture meant more than words can explain. In a world where everyone's rushing, he chose to slow down and care. And that's something I'll always remember. Thank you, Avinash, for being so thoughtful and grounded. You made a difficult phase a little easier.@policybazaar - you've got some amazing people on your team.” Gaurangi Mathur “Lakhan Jadhav, Big Thanks to him. I would like to share my experience with him (sic). He called me to understand my requirements so I told him that my parents are aged 65 + and they won't be able to fill the forms so please help them on the claim reimbursement, without any hesitation he said yes and was on time. My father said he was very happy and never had such experience before with anyone. So I would like to say Big thanks for helping him and giving assurance as people like you are still there who understand age concerns and help them.” Sunil Kumar “I had taken a policy from Policybazaar, which I had been running continuously, but I had never used it. As a result, I was unaware of how cashless insurance works and how reimbursement is processed. I had no idea. Suddenly, one day, my daughter had a stomach ache and we were all scared. Then we went to a hospital outside our city, where I got my daughter treated, but we did not know what the process would be because we did not have that much money. And they assured us completely that you should not worry, we will send one of our agents, through whom my cashless process will be done in the hospital. It happened and one of their agents whose name is Rahul was with me on calls and in the hospital and got the cashless done and I want to thank him from the bottom of my heart and I want that such employs should be made in Policybazaar with whom the trust of the customers will also be deep (sic).” Daljit Singh
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82 Claims Assistance: Term Insurance On-ground assistance at the time of claims Claim assurance certificates issued by insurance partners • Builds trust with the consumer • Strengthens the claim proposition Free grief support programs for beneficiaries of term insurance in case of an unfortunate demise Grief support program for nominees has a bi-fold impact •Consumer: •Stress-free claims process, thus customer loyalty •Policybazaar: •Word-of-mouth marketing by satisfied customers •Motivation for sales advisor as he/she witnesses the real-life impact of his/her assistance in the sale of the insurance policy Claim Beneficiary: Mrs. Shiwani Mr. Sunil Kumar, an IT professional from Bilaspur, Himachal Pradesh, tragically passed away in a bike accident in June 2025, leaving behind his wife, child, and parents. His wife, Mrs. Shiwani, unfamiliar with the insurance claims process, reached out to Policybazaar, who supported her throughout and helped settle the claim within 34 days.
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83 Motor Assured Delivery Program Customer calls for claim assistance PB Claims Advisor pitches ADP garage RM meets customer & provides end-to- end assistance Car repaired in record time Satisfied customer Claims Assistance: Motor Insurance Assured Delivery Program: On-ground assistance at the time of claims 24*7 claims support, even on public holidays Coordination for faster repair TAT (within 5 days) for small damages Notification updates at every step of the claim process Dedicated claim manager Repair Warranty* on electrical & mechanical parts, & painting
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84 94% CSAT 30% Turn around time (TAT) reduction Customer Satisfaction Score (CSAT) of 94% reflected in testimonials received on email/social media Customers endorse Assured Delivery Program through word-of-mouth ₹270+ Cr Approved claims with PB support * 24*7 Support by dedicated PB Team “Dear PB Team, I wanted to take a moment to provide feedback on my recent vehicle claim experience with your company under the Assured Delivery Program launched by Policybazaar. Firstly, I would like to express my appreciation to Akashdeep Singh Shergill for the prompt and efficient handling of my recent vehicle claim. The purpose was smooth, and I received the necessary support and guidance throughout. The professionalism and responsiveness were commendable. Additional, I am confirming my intention to renew my car insurance policy through the Policybazaar in future.” Regards, Gautam Singh Kodan “Dear Policybazaar team, I would like to express my heartfelt appreciation for the exceptional service provided during the handling of my recent motor insurance claim under ADP program by Policybazaar. From the prompt response and clear communication to the smooth coordination and timely settlement, every aspect of the process with utmost professionalism and efficiency. Your team dedication and customer first approach made a potential stressful situation for me and completely hassle free. I would like to special thanks to Mr. Sumit for their support and consent follow up throughout the claim process. Pls be continue the great work. Its service like this that build up trust and long term relationship with customer (sic). ” Warm regards, Parmod Kumar Claims Assistance: Motor Insurance Assured Delivery Program: On-ground assistance at the time of claims 116 Garages affiliated throughout India 2 Exclusive PB workshops *Cumulative till date
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8585 Surveyor conducts remote inspection and approves repair work to begin • Information passed to the Insurer • Insurer assigns a Surveyor • PB System sends an AI-based damage report with cost estimations to the Surveyor Video uploaded by the customer on the mobile app • Back-end settlement of claim • Repaired car delivered to the customer • Satisfied customer • Garage receives e-approval • Car is repaired Claims Assistance: Motor Insurance Tech-enabled assistance at the time of claims
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86 Claim Assistance Card for the nominee to ensure they have handy policy details as well as direct claims assistance number always with them Claims Assistance Handy kit for claims 86
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87 Claims Samadhaan Diwas Claims Grievance Redressal Day Real-time re-assessment of repudiated / rejected claims In a tripartite conversation with the insurance partner, consumer and Policybazaar Garnering consumer trust by assisting during the moment of truth – claims Continue to receive thousands of appreciation / gratitude emails from consumers every month Claims Samadhaan Diwas, Chennai
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88 Awards & Recognition 88 FICCI PICUP Awards Berkshire Media Insurance Asia Awards 2025 FE FUTECH Summit and Awards BW Fintech Festival ET Edge AI Summit and Awards India Insurance Summit Claim Samadhan at ET Entrepreneur Awards Best Insurtech India’s Leading Online Insurance Platform Best AI Initiative of the Year Best Fintech Provider (Silver) Best Fintech of the Year Best use of AI for Risk & Compliance Best Insurance Brokers Best Customer Service Best use of AI in Fintech PB Meet at ETBFSI Awards Best Use of Consumer Tech
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90 5.5 Cr Credit Score Consumers till date 21 Lacs Avg Monthly Enquiries (credit products) ^ Consumer enquiries^ from 1,000+ cities 18 Lacs Transactions ARR* India’s largest credit score awareness initiative ^ Based on quarter ended Sep-25 * ARR based on quarter ended Sep-25 Paisabazaar: India’s largest comparison platform for credit products 7 Lacs PB Money consumers till date Acquiring a consumer every 4 seconds 4 Lacs Credit Cards issued ARR* ₹34k Cr Loan disbursals ARR*
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Solving structural problems by keeping consumer at the core Paisabazaar AdvantageConsumer Pain-points Difficult to find best offer Transparent & Neutral Comparison Credit offers from 70+ partners Lack of transparency, fairness Lack of assistance Relevant Offers Rank-ordered Powered by SmartMatch End-to-end assistance With ‘right’, personalized advise Delays & intensive paperwork Seamless onboarding E2E digital processes, instant approval Offering consumers wide choice & ease of comparison 91
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• Management Estimates; ^ Consumers having at least 1 active trade line Evolved as India’s Platform of Choice for credit needs Most competitive offers always, including Pre- approved offers Independent, unbiased & transparent platform with E2E fulfilment ~7%* of Credit enquiries in India happen on the platform SmartMatch = Highest Approval Chances We work with 70+ partners to find you the right lender 92
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India is a large Consumer Credit Market#.. 10 Lac Cr Unsecured Loans disbursed (Annualized) 2 Cr Credit Cards issued (Annualized) #Management estimates *Google Temasek & Bain report 2023 93 Large & underpenetrated retail lending market; digital growing faster 18 Lac Cr Secured Loans disbursed (Annualized) With an increasing share of Digital* 12% 22% 40% FY22 FY25 FY30 India continues to be one of the world’s most under- penetrated credit markets Household debt-to-GDP much lower than global benchmarks Long-term growth potential driven by rising digitization across segments World-class digital infra like UPI, Aadhaar, AA, CKYC, ONDC, ULI to accelerate transformation Digital first and large scale platforms like Paisabazaar positioned to benefit
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45 11 22 117 149 134 146 90 90 Q2 Q2 Q2 Q2 Q2 Q1 Q2 Q1 Q2 2020 2021 2022 2023 2024 2025 2026 1,639 539 1,506 2,922 4,139 3,140 Q2 Q2 Q2 Q2 Q2 Q1 Q2 Q1 Q2 2020 2021 2022 2023 2024 2025 2026 Core New Initiatives Disbursals (₹ Cr) [Core+ New Initiatives] Credit cards issuance (k) Credit Card issued prior to FY21 are management estimates 94 Secured lending driving disbursal growth; moderation in unsecured & cards 4,237 7,003 8,569 Covid Year Covid Year
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Go deeper in Unsecured Credit Pillars that would help us compete, differentiate & win Scaling Secured Credit Building a holistic financial wellness platform Physical presence; Building trust at scale • Invest in end-to-end digital journeys, intelligent offer comparisons • Deepening collections & risk management capabilities • Strengthening D2C Play, building fulfilment capabilities • Expanding products via new categories like Loan Against Car • PB Connect to bring in digitization, efficiency – Mobile App launched • Diverse product suite to help reach new consumers, deepen engagement • FDs & Bonds launched on platform in Q1 FY26 • PB money to enable 360-degree view of consumer’s financial health • Paisa stores will unlock growth in high value loan segments • Build brand trust & local credibility • Deepen multi product engagement • 5.5 Cr credit aware consumers to drive engagement • App to provide segment-specific personalisation • Delivering AI-led seamless experience & efficiency Deepen engagement, deliver impactful CX 95
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Going deeper into each aspect of unsecured to offer seamless CX Deepen consumer engagement in Cards • Multiple tools to enable consumers to explore, apply & manage credit cards like Pay wise & Redeem wise Maximizing chance of approval • Route application to best fit lender • Minimize bureau hits through soft checks Full control on Process • Own E2E process (Digital/phygital/physical) • Real-time tracking Fraud Avoidance & Risk Management • Block/restrict riskier segments • Focus on fraud-avoidance 96
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Responsible lending Collaborating with ecosystem to detect fraud early, manage risk 2. Building ML based fraud detection models in collaboration with the partners • Capturing & implementing best practices • Partnering with ecosystem to build capabilities for fraud detection 1. Review performance of various segments diligently with key partners Example Partner Use industry data to go deeper into pin codes to highlight customers with higher risk to lenders Source: Experian Note: Paisabazaar does not take or participate in credit risk, we are working with partners to only build capabilities for fraud detection & help partners manage risk better 97
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Responsible lending Aim to be the platform for fraud-avoidance & sustainable risk Application Behaviour • Source of visit • # of re-attempts • Recency on platform • Previous apps/enq/ disbursals • Device used Fraud Reporting • PB consolidated list of known fraud • Incidence of lender reported fraud Bureau parameters • Bureau Tradeline • Bureau enquiries • Income • Historical bureau Fintech Ecosystem • Partnering with fintech service providers for alternate data Tracking • Application IP address • Distance of application location from address Bureau based ML scoring model Reject Review Approve Fraud Score Risk Score High Medium Low Weighted-fraud scoring Combining parameters from different sources Actions Assessment 98
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Investing in fulfillment & digital capabilities to build scale in Secured Credit Strengthening D2C play through phygital • Wide & deep partnerships across PSUs, Pvt Banks, HFCs etc • Product expansion: focus on Home loan, Loan against property • Build last mile fulfilment capabilities for physical processes • Digitally disrupt parts of offline process, like digital sanctioning PB Connect A tech platform to bring in digitization, efficiency • Streamline processes from application to disbursal • Real-time tracking for consumers and connectors • Improved control for all stakeholders • Tailored cross-selling opportunities across products Scaling Secured Credit *Internal Management estimates 99
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Building a robust, comprehensive financial wellness platform FDs, Bonds & PB money adding to comprehensive product suite ⮚ Option to invest in Corporate Bonds, G- Sec’s & Baskets ⮚ Invest in FDs with Banks, SFBs & NBFC Building Investments - Bonds & FDs Delivering Deep Insights with PB money ⮚ One View of Banks, Stocks & MF ⮚ Suggesting best products basis financial life cycle of the customer PB money: Provides deep Insights High-yield Corporate Bonds High-yield Fixed Deposits 100
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Credit Score platform continues to be the backbone of consumer engagement Enabled 5.5 Cr consumers to be credit aware English िहंदी मराठी ಕ ನ� ಡ ��� Hindi Marathi Kannada Telugu Tamil Credit improvement Deeper Insights, Video Credit Health report & Credit Guard Access to credit score from all 4 Credit Bureaus Segmentation & offers basis proprietary algo 7 Languages Vernacular focus FREE for Life with monthly updates Bengali 101 Share your Score With AI based Ghibli Card & win rewards
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Credit Score Platform Helping consumers get actionable insights to track, manage & improve score 0.36 0.04 0.91 1.75 2.73 5.5 2.15 5.5 Cr consumers accessed credit score 3.5 4.3 ~2.5 Lacs new transactions in Q2 by consumers to manage & improve credit score Help track score changes Understand your Report with AI based Video Protect your Score with weekly Alerts 102
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Driving business transformation through AI: experience, efficiency & risk control Proprietary ASR Models বাংলা த �ழ்िहंदी HinglishEnglish ��� Enterprise-Wide AI Adoption 103 AI Video Credit Report AI Based Chat AI Selfie in CPL Customer Experience Personalized Marketing Channel Propensity Models AI Generated Nudges Smart Marketing BRE (Business Rule Engine) Risk Models Fraud Analysis/Grading Anomaly Detection Fraud & Risk Control Auto DNC (Do Not Call) Detection No Repeated Calls Auto Language Detection Mis-selling Detection & Prevention Operational Efficiency & Governance Automated Code Review Faster Pull Request Time Faster Debugging Engineering Productivity
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Credit Premier League 2.0 Finding the Credit Score Champion of each Indian State 6.5mn Participants An Influencer Represented Each State 28 Indian States 8 Union Territories 710 Cities 104
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Restarted TV Campaigns: Strong surge reflects continued brand trust 5 Genres 108 Channels 3 Languages Short TV campaign in September led to strong incremental growth across credit products Campaign success clearly signals strong brand pull and continued consumer affinity Reinforces Paisabazaar’s position as a preferred financial marketplace among varied segments, across geographies 105
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106 Offline debut: Launching Paisabazaar’s first retail store
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New initiatives
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PB Partners Sustained market leadership, accelerated growth momentum & increasing efficiency PBPartners.com is a platform for independent sellers of Insurance and other financial products Enable sellers to sell across Products and Suppliers via an app Tech based platform for Research, Issuance, and Customer Management Market Leadership in Premium as well as technology platform Highest proportion of non-motor business in the industry Improvement in sales & marketing efficiency Expanding reach in the country Present in 19k pin codes (covering 99% pin codes in India) Tier 2 & Tier 3 cities contribute 77% of the business 47% 25% 17% 11% 108 City Tier Share of Business T1 23% T2 & T3 77% Zone wise Share of business
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109 PB Partners A win-win for all stakeholders of the ecosystem • Insurer partner gets to deal with one entity instead of multiple agents • Centralized billing/ servicing and payments • Access to PB Partner’s vast agent network (seller partner network) • Higher earning avenue: Larger range of Insurance products, cross-sell opportunities • App and web application for quick policy issuance & post-purchase lifecycle management • Upskilling & training sessions • Industry-first payout system for On-demand-payout to the partners • Personalized offerings from the agents • Trust: of PB Partners / mothership brand Policybazaar • Legacy services and support by Policybazaar at the backend Benefit to Insurer Partners Benefit to Network Agents / Seller Partners Benefit to Consumers 109
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110 PB Partners Empowering Partners: Seamless Onboarding & Efficiency Tools Easy onboarding for the sellers Features like Offering Customizer, Performance Tracker & Calendar Scheduler
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111 PB Partners Empowering Partners: End-to-End customer life cycle management Customer Lifecycle management App facilitating Document upload, Renewals & Claims 111
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112 PB Partners Empowering Partners: End-to-End customer life cycle management Customer Lifecycle management Endorsements, Cancellations & Refunds
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113 PB Partners Relationship Manager for 24*7 support SVRM (Secondary Virtual Relationship Manager) Tech-based initiative Dedicated 24*7 support for seller partners • Payout Queries • Pre-inspections • Endorsement Assistance • Quotation Management • CJ & KYC Support • Claims Resolution Improves operational efficiency for PBPartners
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114 PB Partners Enabling & up-skilling the Seller partners Gyanshala: A Weekly Knowledge series focusing on Insurance concepts. Videos are created in Hindi, English & Tamil PBP Masterclass: Special Training sessions were scheduled for the partners by industry experts Sankalp: This initiative was aimed to improve the first response time (FRT) & the accuracy Nischay: The program is aimed at enhancing the Overall Quality Score% & Outbound call connectivity Prayaas- Ek Koshish: This was aimed to enhance the skills, behavior & help in sharing Best Practices of dealing with the team Samarth: The program was launched to enhance the post sales process Spunk: This initiative was launched to improve Communication Skills, Telephone Etiquette, and Objection Handling Skills of our Sales & VRM Teams Did You Know: A weekly knowledge series shared across organization explaining the basic terminologies and concepts of BFSI industry DigiShala: This app-based program was launched for all the employees and selected set of partners Aarambh: A training program for newly recruited partners on Primary BU and Cross Sell Opportunities Saksham: An exclusive virtual training program for On-Demand Training Gurukul: An exquisitely crafted training Program for Relationship Managers to bridge the knowledge/value Gap via Residential and Online Nesting Sessions Training, development & upskilling opportunities to our seller partners & employees to keep up with evolving insurance landscape 114
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115 PB Partners Engaging partners and rewarding results Contests to boost partner motivation and maintain consistent engagement. PBPOne, our flagship loyalty initiative, designed to reward and motivate our network of sellers. 115
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116 E4M - Real Time Programmatic Advertising Awards 2025 Best Mobile Campaign PB Partners Awards & Recognition Stars of the Industry Awards for Excellence & Leadership in BFSI Insurtech of the Year 2024 - 2025 ET BrandEquity - Martech Award & Summit 2025 Best Use of Martech for Customer Retention & Loyalty - PBP One - Loyalty Program 116 E4M - Pitch Finovate - BFSI Marketing Awards Most Effective Use of Traditional Media (Print, OOH) Business Leader of the Year – 23rd Global & 8th Indian Edition Insurtech of the Year 2024-2025 BW Business World InsurTech of the Year – Gold - 2024-25 UBS Forum - 19th Edition Future of Learning & Development Summit & Awards 2025 Samvaad - Best Transformational Leadership Program IMAGEXX 2025 by Adgully Best Regional Communication Campaign - Silver for “Local hai, Leader hai”
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Corporate plans include both Employee benefit policies (Group Term & Group Health insurance) and Property & Liability coverage One app for all services Enhances the healthcare experience for organisations by optimising medical costs & providing a personal healthcare assistant PB for Business Corporate Insurance grew 43% YoY Insurance Premium (₹ Cr) 117 FY24 FY25 FY26 H1 H1 H1 36% 43%
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App designed to enable employers (corporates) for policy management / administration Employee benefits accessible on the app for employees HR Portal WhatsApp Bot Facilitating efficient employee insurance enrolment & management PB for Business Tech-based solution for all corporates (employers & employees) 118
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119 UAE Operations Premium grew 14x times * Unaudited Management Accounts Continued focus on protection against death, disease & disability Insurance Premium by Segment Started operations in FY19 Leadership position Focus on Health and Life insurance Other Financial products also on the same platform Loans (Personal, Mortgage, Car), Credit Cards & Bank Accounts Insurance Premium (₹ Cr) Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 FY22 FY22 FY22 FY22 FY23 FY23 FY23 FY23 FY24 FY24 FY24 FY24 FY25 FY25 FY25 FY25 FY26 FY26 14x Current ARR ₹ 1,660 Cr* Motor Life Health Others
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120 UAE Operations Enhancing the value proposition: Co-created products Co-created products exclusively tailored for NRIs Cross-border coverage: providing coverage in both UAE and India Introducing new categories: Income Protection Plans Cashless Claims for AED 1 Million in both UAE & India Port the policy in India without any waiting period Free Annual Health Check-up Auto Recharge No Claim Bonus Income protection plan
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121 UAE Operations Enhancing the value proposition: Fraud prevention Fraud prevention Using real-time transaction monitoring, risk assessment, & regulatory compliance 121
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122 UAE Operations Enhancing the value proposition: through Loyalty programs – PB Royalty and PB Advantage Rewarding referrals Benefits like free car washes, waiver of excess & exclusive service discounts 122
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123 UAE Operations Enhancing the value proposition: Claims Assistance for motor Insurance Claims Assurance Program “Claim Your Calm”
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124 UAE Operations Expansion to Bahrain Consumer Lending & Insurance Marketplace In collaboration with Benefit (the Kingdom’s national electronic network for financial transactions) 124 Benefit to Customers Unified, pre-qualified, and open banking-enabled journey Empower insurers, banks, and brokers to serve both the banked & underbanked segments
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125 UAE Operations Awards & Recognition UAE Business Awards 2025 - MEA Markets Digital Insurance Pioneers of the Year GAIP InsureTek Golden Shield Excellence Awards 2025 Best InsureTek – Distribution The Middle East Leadership Awards 2025 Broker of the Year Dubai Asian BFSI Leadership Awards Insurtech of the Year Sukoon Insurance (Mid-Year Awards) Top Performing Broker - Overall Consumer Insurance Broker of the Year Tokio Marine Star Performance - Personal Lines 125 GIG Gulf Achiever Award - Personal Lines - 2025 Client Service Excellence Award Great Marketing Minds Awards Best Digital Marketing Campaign Award Insurtech of the Year Best Mobile Application The Abu Dhabi Leadership Awards Happiest Companies to Work For
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END For any queries please email: investor.relations@pbfintech.in PB Fintech Limited Plot 119, Sector 44 Gurugram Haryana 122001