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pb Fintech 10:00 E paisabazaar CIBIL Paisonse 880 Check the credit factors strengthening your Credit Score PB Fintech Limited India's Largest Online Insurance & Credit Marketplace Earnings Presentation - Q1FY27 5th Aug 2026 CARDS & LOANS Credit Cards ASSURED 500 CASHBACK policy bazaar com paisabazaar com Check Now 10:00 policy bazaar Wassup How have you been ? Renew your car insurance Extend your cover & benefits Be claim ready For stress - free settlement ♡ ♡ Personal Micro Loan ( Under 50K ) Business Loan Select a Product Covers Coll Covers Covid tant Policy Instant Policy 0 ♡ Transfer Existing Loan Home Loan Transfer Starting 75 % Home Loan Starting 75 % Loan against Property Term Life Insurance Health Insurance Covers Could INVESTMENT OPTIONS - Investment Plans கி Guaranteed Returns Tax Saving Investment Child Savings Plans Savings Account Fixed Deposite Free Demant Account Family Health Insurance Loss of Job Insurance Travel Insurance See More INSURANCE PRODUCTS • » » Car Insurance Two Wheeler Insurance 08 Home offers Cred Simplifying insurance- Learn more about how insurance works for you Why you need a 1 Crore health plan ... A bit of extra cover can make all the difference 0 = Do Explore Policies Claims Profile Help
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PB Fintech – Snapshot: June’26 2 New Initiatives 158.9 Mn Registered Consumers (till date) 28.1 Mn Transacting consumers2 (till date) ~70K Health Claims Supported (Q1FY27) 90%+ CSAT 12.1 Mn Transactions (till date) 60.6 Mn Credit score consumers (till date) 2.7 Mn Avg. Monthly Enquiries3 7.8 Mn Transacting Consumers2 (till date) Insurance marketplace focused on providing end-to-end insurance solutions to the retail consumers Credit marketplace focused on providing credit products including credit score across consumer segments UAE Business: ~50% Non-motor portfolio; Profitable operations PB has expanded into new initiatives to further strengthen their leadership positions with increased growth momentum Notes: 1. India Insurance Premium excludes GST. 2. Unique Consumers; 3. As of Q1FY27 Ended; 4. Unique clients for whom policies were booked CSAT: Customer Satisfaction Score; Protection: Health + Term Umbrella entity comprising of India’s leading marketplaces that offer end-to-end insurance & credit solutions to consumers with an aim to help the Indian middle class secure social security 71.6 Mn Insurance Policies Sold (till date) Enablement platform for 500K+ partners with presence in ~19K pin codes Corporate Insurance; 21K+ Corporates & SMEs (Q1FY27)4 +53% YoY Protection New Premium (Q1FY27) Q1FY27 Total Insurance Premium: ₹8,3721 Cr Q1FY27 Total Loan Disbursal: ₹4,366 Cr 3.7 Lacs Credit cards issued (Q1FY27 ARR) +33% YoY Core Online Loan Disbursals (Q1FY27)
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Key Highlights: Q1 FY27 3*India Insurance Premium numbers exclude GST TOTAL REVENUE ₹1,888 Cr Strong top-line growth +40% YoY TOTAL INSURANCE PREMIUM +41% YoY Robust Premium Growth Total – PB Fintech PROFIT AFTER TAX (PAT) ₹163 Cr PAT grew from ₹85 Cr to ₹163 Cr YoY (1.9% of total Premium); Margin up from 6% to 9% YoY +92% YoY PROTECTION PREMIUM +53% YoY New Premium (Health + Term) Core Online INSURANCE PREMIUM +41% YoY Core Online Insurance Premium Core Online LENDING DISBURSAL +33% YoY Re-strategizing PB Connect Core Online
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4 Overall Business: Q1 FY27 YoY Revenue grew at 40% YoY; Adj. EBITDA improved by 109% ₹ Crores Q1 FY27 Q1 FY26 YoY Total Core Online Business New Initiatives Total Core Online Business New Initiatives Total Core Online Business New Initiatives Premium 8,372 5,755 2,617 5,928 4,087 1,841 41% 41% 42% Revenue 1,888 1,194 694 1,348 834 514 40% 43% 35% Insurance Credit 1,067 127 732 102 46% 25% Contribution (non-GAAP)# 549 504 45 371 344 27 48% 46% 67% Contribution % 29% 42% 7% 28% 41% 5% Adjusted EBITDA (non-GAAP) 186 222 (36) 89 120 (31) 109% 86% (18)% Adjusted EBITDA % 10% 19% (5)% 7% 14% (6)% • Core Online Businesses include Policybazaar & Paisabazaar • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Brand spend (Online & Offline) is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated • India Insurance Premium numbers exclude GST
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5 Overall Business: Q1 FY27 P&L Q1 PAT grew 92% YoY ₹ Crores Q1 FY27 Q1 FY26 YoY Adjusted EBITDA (non-GAAP) 186 89 109% ESOP Charges 47 55 -15% EBITDA 139 34 305% Depreciation 40 33 20% Finance Cost 11 9 27% Other Income 93 99 -6% Tax 16 8 104% PAT 163 85 92% + 109% YoY Q1 Adjusted EBITDA + 305% YoY Q1 EBITDA + 92% YoY Q1 PAT • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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6 Overall Revenue & PAT : Q1 FY27 51% Revenue CAGR; Consistent PAT growth since listing 8x Quarterly Revenue + ₹274 Cr Quarterly PAT 238 505 666 1,010 1,348 1,888 -111 -204 -12 60 85 163 Q1FY22 Q1FY23 Q1FY24 Q1FY25 Q1FY26 Q1FY27 Revenue PAT PAT Margin Revenue, PAT and PAT Margin -47% -40% -2% 6% 9% -47% to 9% Quarterly PAT Margin improved from Note: Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated In last 5 years In last 5 years In last 5 years 6%
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7 Overall Business : Rolling 12 months Revenue grew 4.3x in 4 years; PAT 2.3% of the total premium 12 months ending (₹ Cr) Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 Mar-25 Jun-25 Sep-25 Dec-25 Mar-26 Jun-26 Premium 6,880 7,901 9,034 10,341 10,870 11,715 12,837 14,231 15,922 17,723 19,408 21,122 22,670 24,575 27,039 29,934 32,378 Revenue 1,692 1,986 2,229 2,558 2,718 2,956 3,217 3,438 3,783 4,138 4,559 4,977 5,315 5,761 6,241 6,794 7,334 Contribution (non-GAAP)# 359 419 497 623 737 844 942 1,028 1,092 1,164 1,235 1,366 1,453 1,599 1,774 1,954 2,132 Contribution % 21% 21% 22% 24% 27% 29% 29% 30% 29% 28% 27% 27% 27% 28% 28% 29% 29% Adjusted EBITDA (non-GAAP) (306) (290) (227) (119) (30) 36 103 144 170 213 252 332 372 472 593 725 822 Adj EBITDA % (18%) (15%) (10%) (5%) (1%) 1% 3% 4% 5% 5% 6% 7% 7% 8% 10% 11% 11% PAT* (926) (909) (698) (488) (295) (130) (5) 64 95 167 202 311 377 461 579 670 748 PAT%* (55)% (46)% (31)% (19)% (11)% (4)% 0% 2% 3% 4% 4% 6% 7% 8% 9% 10% 10% PAT* as % of Premium (13.5)% (11.5)% (7.7)% (4.7)% (2.7)% (1.1)% 0% 0.5% 0.6% 0.9% 1.0% 1.5% 1.7% 1.9% 2.1% 2.2% 2.3% • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Brand spend (Online & Offline) is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • *PAT excluding Exceptional item of ₹41 Cr in Q1 FY25 • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated • India Insurance Premium numbers exclude GST
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8 Overall Insurance Premium & Disbursal – Q1 FY27 Q1 Insurance Premium grew 5.8x and Disbursal grew 4.4x Insurance Premium (₹ Cr) 1,432 2,160 2,689 4,380 5,928 8,372 Q1 FY22 Q1 FY23 Q1 FY24 Q1 FY25 Q1 FY26 Q1 FY27 Core Online Business New Initiatives Disbursals (₹ Cr) 984 2,320 3,542 3,140 7,003 4,366 Q1 FY22 Q1 FY23 Q1 FY24 Q1 FY25 Q1 FY26 Q1 FY27 Core Online Business New Initiatives 5.8x • India Insurance Premium numbers exclude GST
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9 12 months ending (₹ Cr) Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 Mar-25 Jun-25 Sep-25 Dec-25 Mar-26 Jun-26 Revenue 1,337 1,484 1,591 1,710 1,855 2,043 2,211 2,375 2,524 2,687 2,865 3,073 3,242 3,439 3,708 4,079 4,440 Contribution (non-GAAP)# 542 629 690 741 818 905 980 1,061 1,113 1,166 1,221 1,326 1,384 1,494 1,642 1,814 1,974 Contribution % 41% 42% 43% 43% 44% 44% 44% 45% 44% 43% 43% 43% 43% 43% 44% 44% 44% Adjusted EBITDA (non-GAAP) (75) (14) 53 107 171 227 277 324 348 385 423 501 528 605 716 841 943 Adj EBITDA % (6)% (1)% 3% 6% 9% 11% 13% 14% 14% 14% 15% 16% 16% 18% 19% 21% 21% • Core Online Businesses include Policybazaar & Paisabazaar • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Brand spend (Online & Offline) is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated Core Online Business: Rolling 12 months Revenue grew 3.3x in 4 years; margin improved from -6% to 21%
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10 New Initiatives : Q1 FY27 Continued leadership; growth with improving efficiency New Initiatives (₹ Cr) 4 134 149 346 514 694 -10 -71 -46 -43 -31 -36 Q1 FY22 Q1 FY23 Q1 FY24 Q1 FY25 Q1 FY26 Q1 FY27 Revenue EBITDA Margin % -94% -38% -10% -1% 5% 7% -222% -53% -31% -12% -6% -5% Q1 FY22 Q1 FY23 Q1 FY24 Q1 FY25 Q1 FY26 Q1 FY27 Contribution % EBITDA % • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Brand spend (Online & Offline) is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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11 12 months ending (₹ Cr) Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 Mar-25 Jun-25 Sep-25 Dec-25 Mar-26 Jun-26 Revenue 355 503 638 848 863 914 1,007 1,062 1,259 1,451 1,694 1,904 2,073 2,322 2,533 2,715 2,894 Contribution (non-GAAP)# (183) (211) (193) (118) (81) (61) (38) (34) (21) (2) 13 40 69 105 132 140 158 Contribution % (52%) (42%) (30%) (14)% (9)% (7)% (4)% (3)% (2)% 0% 1% 2% 3% 5% 5% 5% 5% Adjusted EBITDA (non-GAAP) (232) (277) (280) (226) (201) (191) (174) (180) (177) (173) (171) (169) (156) (133) (123) (116) (122) Adj EBITDA % (65%) (55%) (44%) (27)% (23)% (21)% (17)% (17)% (14)% (12)% (10)% (9)% (8)% (6)% (5)% (4)% (4)% • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Brand spend (Online & Offline) is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated New initiatives: Rolling 12 months 8.2x revenue growth in 4 years; Contribution at 5%
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12 Renewal / Trail revenue 38% growth YoY on 12M Rolling basis 70 115 178 241 354 506 725 1,003 Insurance Credit 12 Months Rolling Renewal / Trail Revenue (₹ Cr) Δ63 Δ63 Δ113 Δ152 Δ218 Δ278 Δ45
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13 Core New Premium Growth continues for Core New Insurance Premium Core New Premium YoY growth 18% 35% 40% 49% 70% 64% 45% 19% 21% 15% 36% 48% 39% 34% 44% 38% 34% 39% 39% 40% 37% 41% 38% 56% 59% 48% 0% 10% 20% 30% 40% 50% 60% 70% 80% Q1 FY24 Q2 FY24 Q3 FY24 Q4 FY24 Q1 FY25 Q2 FY25 Q3 FY25 Q4 FY25 Q1 FY26 Q2 FY26 Q3 FY26 Q4 FY26 Q1 FY27 Total (with savings) Total (w/o savings) • India Insurance Premium numbers exclude GST
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14 Insurance All round performance; Growth, Efficiency & Customer Exp ₹8,372 Cr +41% YoY Insurance premium in Q1 FY27 +53% YoY in Q1 FY27 Protection (Health & Term) New Premium growth ~₹1,000 Cr ARR1 of renewal revenue 90%+ Customer satisfaction CSAT2 for Q1 FY27 "Har Family Hogi Insured" – We aim to protect every Indian family against the financial impact of death, disease & disability . We continue expanding our regional reach using TV campaigns in regional languages like Tamil, Telugu and Marathi and offering sales support in 250+ cities in 21 languages Quality of Business Superior Business Quality in terms of claims ratios & retention rates – making our business profitable for partners High disclosure rates & fraud detection improving claims settlement ratios for partners On-ground claims support with 30-min TAT in 300+ cities Operating Efficiency 80%+ of Motor (2W & 4W) & Travel insurance transactions continue to be unassisted Continue to expand the phygital model to 250+ cities; driving meaningful impact on Health & Life Insurance businesses Steady growth in premium per enquiry; rising share of hybrid-mode business Product & Process Innovation Continued focus on product and process innovation across segments spread across 1,000+ Plans Consistent improvements in customer service and claims support; ~70K Claims supported in Q1 FY27 Heartening customer feedback reflected in sustained 90%+ CSAT2 India Insurance Premium numbers exclude GST | 1: ARR of Q1 FY27 | 2: CSAT is for Policybazaar online Business only c.50% growth
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15 Policybazaar Initiatives to enhance Insurance coverage across under-served customer segments Credit Life customers Plans with Affordable cover (<₹3 Lacs) Housewives Plans for self-employed Maternity Plans Senior citizen Plans for missing middle Youth & GenZ Customers with Pre-existing disease Other Initiatives Motor Usage-based Plans (Pay-as-you-drive) Travel Plans for Senior citizens traveling with pre-existing diseases Up to 70% lower cost Saral Jeevan Bima Several plans with sum assured up to ₹1 Cr Digital Income estimation plans Waiting period as low as 3 months Economical Plans with Day 1 cover; Elderly care support & Emergency assistance Value Plans; Monthly Mode plan Affordable health plans with wellness benefits (Gym Pass, Step Tracker) Zero waiting period plans with PED Buy-Back rider; Impaired lives plans Term Health
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16 AI & Tech The PB AI Operating System "In the AI world, the advantage no longer comes from having access to data. It comes from the ability to operationalize intelligence." AI is embedded in the core of how Policybazaar – For Insurance Partner For PB Advisors For Customers AI ENGINE AI for the Ecosystem Operates Serves Scales
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17 The Scale we operate at ! AI & Tech 21 LAC calls processed daily 100% AI-processed where talk-time exceeds 60 seconds – across 7 Indian languages with seamless code-switching. 17 Lac minutes of conversation / day 8× deeper analysis with AI 2.7 Lac emails / day 100% AI-polished 7 Lac documents processed / day 1,000 hours saved daily 19,000 chats handled / day 100% AI first reply 20,000 tickets categorised / day 100% AI triaging 600 GB data processed / day Continuous, real-time Impact OPERATIONALIZED ~10 Crore No. of customer interactions occur every month Delivering top-quality advice at this scale is humanly impossible. AI is not augmentation – it is the operating model.
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PB Operating System – Key Highlights AI & Tech Beyond scale, the AI stack is embedded across voice, advisors, service, risk and in-house build capability. 100% calls transcribed In-house, on-premise ASR (9 Indian languages ) 2.5 Mn transcription hours in Q1 FY27 2.53 Cr documents PII-masked at point of entry 100% calls read by NLP mis-selling & data leakage ₹9,618 Cr sum assured risk averted FY26 (term + savings) Advisor Productivity +20% advisor productivity AI-driven intent calling ~1L Ask Genie queries/day underwriting, product & medical +20% conversion improvement +10% average ticket size Customer Service 35 bots live 17 voice + 18 chat bots 40% queries resolved by voice bots fully resolved without escalation 2× faster issue resolution single customer view across products Risk Intelligence 65+ parameters scored real time per customer Pre issuance checks deepfake, KYC match, liveness 65%+ motor inspection in 5 mins up from 16% in Q1 FY27 Build Capability 5 agentic workflows live towards 15 in FY27 60 data scientists specialist core team 100% tech team AI-enabled developing with AI
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19 Paisabazaar Continue to Focus on Serving Financial Needs 1: ARR based on quarter ended Jun-26 2: Customers who ever accessed credit score from Paisabazaar (excl.PB Connect), Management estimates ₹17.5k Cr Loan disbursal ARR1 Free credit scores accessed (Cumulative) 70%+ Disbursals to existing customers2 Enabling Access to Credit & Investments Transparency, wide choice and independent, unbiased advice for India's diverse consumer segments. Beyond credit, we launched Bonds, FDs & MF Our Brand purpose "Har Sapna Hoga Sach" – powers our mission of building a consumer-focused financial wellness platform. We continue to enable access to credit for India’s diverse consumer segments, through transparency, wide choice, independent (unbiased) & right adv ice. Deep Customer Engagement ~4 Mn customers engage each month – ⅓ are underserved and early-stage credit consumers. We empower them to track, manage and improve their credit health. 70%+ disbursals to existing customers2 – strong repeat behavior App as a Daily-Use Platform AI-driven, deeply personalized, integrated with BBPS for bill payments and mobile recharges, and supported by PB Wallet, Higher engagement, retention & conversion – emerging dominant channel Robust Risk Framework Building robust risk framework by augmenting bureau data with alternate data – enabling better credit assessment, sharper fraud detection and smarter decisioning Proprietary risk scores shared with partners as a second layer 3.7 Lacs Card issuance ARR1 6.1Cr
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20 Two leading consumer destinations c. 1.5 60.6 mn Consumers accessed their Credit Scores(4) 7.8 mn Transacting Consumers(5) 12.1 mn Transactions(6) Consumers who have made at least one transaction on Paisabazaar Average transactions per transacting consumer Consumers who have purchased at least one insurance policy through Policybazaar Average policies per transacting consumer 158.9 mn Registered Consumers(1) 28.1 mn Transacting Consumers(2) 71.6 mn Policies Sold(3) c. 18% c. 2.6 1. Consumers registered on Policybazaar platform as of June 30, 2026 2. Cumulative number of unique Consumers who bought at least one product on Policybazaar since its inception till June 30, 2026 3. Cumulative number of new life and non-life insurance policies sold and non-life insurance renewals on Policybazaar since its inception till June 30, 2026 4. Consumers who accessed their credit scores through Paisabazaar till June 30, 2026 5. Cumulative number of unique Consumers who made at least one transaction on Paisabazaar since its inception till June 30, 2026 6. Cumulative number of transactions made on Paisabazaar since its inception till June 30, 2026 Policybazaar Paisabazaar
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22 India's Macro Tailwinds Growing middle class with rising incomes & favorable demographics Rising GDP per Capita (US$) 6.4x In the last 25 years Demographic Dividend – Median Age (Years) ~29 Years India’s Median Age Growing Middle Class adult population (Mn) 443 710 1,584 2,818 2000 2005 2015 2025 29 39 40 45 India US China EU Affluent Well-off Middle Income Low Income (Unserved) Low Income (Non-Bankable) >700 Mn India’s Middle Class by 2031E Source – IMF, Redseer 160 - 170 200 - 210 470 - 500 90 - 100 20 - 25
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23 Digital India Smartphone, internet & digital payments driving a new economy Smartphone Penetration in India (Users/Total Population) 2009 1% 2015 15-18% 2020 30-32% 2025 50-55% 700-750 Mn Current smartphone users Internet Users & Transactors (Mn) ~1000 Mn Online Transactors by 2030E No. of Digital Transactions US$ 60-70 Tn Transaction value by FY28E Internet Users 2018 500-550 Internet Users 2025 900-950 Internet Users 2030E 1,050-1,100 Online Transactors 2025 450-500 Vol FY21 44 Bn Vol FY25 185 Bn Vol FY28E 500-550 Bn UPI share FY25 84% Powered by India's DPI Rails: Aadhaar | UPI | Account Aggregator | DigiLocker | e-KYC | BBPS | RuPay | FASTag | GSTN Source: World Bank, BofA, Redseer, RBI
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24 India’s Financial Services Massive under-penetration: India significantly lags global benchmarks across all key metrics Retail lending as % of GDP Credit Card Penetration (%) Life Insurance Density (US$) Source: World Bank, EY Parthenon General Insurance Density (US$) 74 274 3,640 2,145 361 37% 61% 83% 74% 62% 5% 38% 62% 67% 35% 23 234 1,956 7,536 528 IndiaChinaUKUSAGlobal India’s Retail Lending is 42% Lower vs Global avg x 1.6x 2.2x 2x 1.7x Globally Credit Card Penetration is 7x of India 7.6x x 12.4x 13.4x 7x 49x 29x 4.9x 3.7x x 85x 328x 23x 10x x Global Life Insurance Density is 4.9x of India Global General Insurance Density is 23x of India
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25 India's Insurance Protection Gap Abysmally low penetration, massive out-of-pocket spend, widest mortality gap Insurance Penetration (% of GDP) Health Out-of-Pocket Expense Mortality Protection Gap (Protection Required minus Life Coverage) Only 3% Life Coverage in India: Term Insurance is needed Source: IRDAI, Swiss Re, Sigma World Insurance Report, OECD; Mortality Protection Gap figures are as of 2023 3.3% 3.4% 3.5% 3.7% 3.7% 3.8% 4.2% 4.2% 4.0% 3.7% 2.6% 2.7% 2.7% 2.8% 2.7% 2.8% 3.2% 3.2% 3.0% 2.8% 0.7% 0.7% 0.8% 0.9% 1.0% 0.9% 1.0% 1.0% 1.0% 0.9% FY15 FY16 FY17 FY18 FY19 FY20 FY21 FY22 FY23 FY24 Overall Life Non-Life India 66% China 36% Australia 15% UK 14% Japan 14% 66% of India's health expenditures out- of-pocket: Health Insurance is needed 97% 88% 82% 72% 59% 49% 47% India China US Australia Japan France Canada Indonesia 47% US 11%
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26 The Fintech Opportunity DPI rails + under-penetration = huge addressable market for vertical platforms Fintech Funding by Segment Key Themes Shaping the Ecosystem Source: EY Global India Payments 21% 43% Digital Lending 30% 22% WealthTech 14% 12% InsurTech 5% 11% Neobanking 11% 8% SaaS 19% 4% DPI Rails Creating conducive environment for fintech innovation Power Law Dynamics Affluent India driving significant value; next 200Mn driving credit access Vertical > Super-app Vertical plays consistently outperform horizontal super-app models Collaborate vs Compete Fintech-BFSI partnerships becoming the dominant go-to-market model Protection & Wealth Gap Massive opportunity to unlock India's insurance and wealth management gap Supply Chain Digitization Fintech SaaS and open networks reshaping distribution
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27 Tier 2 & 3 Cities – The Next Growth Frontier Insurance growth shifting decisively beyond metros Insurance Density – India vs World Geography Penetration(%) Density ($) Life (%) Non- Life (%) Life ($) Non- Life ($) USA & Canada 2.7 8.6 1,999 6,416 Adv. EMEA 4.3 3.0 1,957 1,351 Adv. Asia Pac 5.4 3.1 1,964 1,133 Emerging Asia 2.1 1.6 131 98 World 2.8 4.0 354 499 India 3.0 1.0 70 22 Population by City Tier (Cr) Tier I 12.9 Tier II 25.1 Tier III+ 100.8 Tier 1: Premium Share 72% FY17 41% FY22 20% FY27P Tier 1 Others Tier 1 = 10% of population but still 41% of insurance premium
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28 India’s Insurtech Ecosystem B2C B2B2C B2B B2C Broker PoSP Agents & Consolidators Embedded Insurance Group Insurance Description Platform aggregating & selling insurance from multiple insurers directly online to customers Insurtech selling insurance through partner PoS agents or agencies Insurtech selling insurance embedded with a purchased good or service Insurtech selling group insurance products to businesses Lead Generation Retain customer leads on own platform Leads managed by partner agents Leads generated by seller partners Not applicable End-to-End Journey Proactive conversion using call center / physical support Conversion using agents / agencies Conversion through seller partners Proactive conversion using Salesforce Policy Support (Servicing & Claims) App-based claims assistance & VAS, special support teams Call centers for limited claims assistance App-based claims assistance & VAS App-based claims assistance & VAS PB Fintech Brands
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29 How Policybazaar Solves Insurance? C H A L L E N G E S O U R S O L U T I O N F O R C O N S U M E R S F O R I N S U R E R S Human-Intensive Operations → Tech-enabled processes with Data-backed innovation Seamless digital journeys Operating cost efficiency High-Cost Physical Distribution → Digital distribution with sharp risk assessment One-stop insurance shop with 1,000+ products Untapped markets at scale Information Asymmetry → Product & process transparency for customers; Risk transparency for Insurer Unbiased, commission- agnostic advice High-quality disclosures Blanket Portfolio Underwriting → Data-based customized Underwriting; Digitized & personalized claims experience Personalized products & risk-based pricing Risk scores reduce fraud & claims Service & Support throughout the lifecycle Customer Delight
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30 Our Business Model A self-reinforcing flywheel powered by trust, data, and technology Consumer Education through Mass Media & PR Inbound Consumers Direct Traffic Better Conversion (Pull Vs Push) Increasingly Efficient Operations Direct Declaration (Vs Push) Sharp Risk Assessment, Lower Claims Ratio Consumer Pull (Vs Push) Lower Lapse Rates, Higher Persistency Fraud Detection & Driving First Notification Of Loss We Can Invest In Better Consumer Service & Claims Assistance Insurers Can Focus On New Product & Process Innovation Increasingly Big Scale Better Quality Business At Scale
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31 Platform Advantage Creating value for consumers and insurance partners F O R C O N S U M E R S User-Friendly Experience Customized journeys, NLP chatbots, seamless digital flow 1,000+ Products, 53 Insurers Extensive selection across 10 product categories Unbiased Advisory Commission-agnostic, transparent recommendations Post-Purchase Delight Full lifecycle: claims, renewals, service support F O R I N S U R A N C E P A R T N E R S High-Quality Disclosures Direct from customer – bypassing fraud prone agent channel 18-Year Data Vintage 28.1 Mn transacting customers; huge customers & claims data Digital Scoring & Underwriting Risk Pricing Simulation: Exclusive digital variables; niche product conceptualization; risk scores at login Voice Analytics Insights 100% calls transcribed; behavioural insights & tone analysis Source: NLP: Natural Language Processing 10 categories 53 partners 1000+ plans 28.1 Mn customers 18 yrs data
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32 Our Offerings from 53 Partners Multiple product categories across protection, compliance, savings, and more P R O T E C T I O N C O M P L I A N C E- L E D S A V I N G S & I N V E S T M E N T O T H E R S Health Insurance 300+ Plans 27 Partners Term Insurance 80+ Plans 15 Partners Motor Insurance 300+ Plans 23 Partners Travel Insurance ~40 Plans 15 Partners Investment Plans 160+ Plans 17 Partners Home Insurance Pet Insurance
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33 Health Insurance – Product Suite From special products to premium plans – catering to every segment C O V E R A G E A C R O S S S E G M E N T S Healthy Individuals & Families Plans to suit evolving needs; Yearly cover increase Senior Citizens 30-min guaranteed claim support in 300+ cities; Dedicated RM Maternity Plans Pre & post-natal expenses; newborn cover from day-1; Waiting period as low as 3 months Plans for Pre-existing Diseases (PED) Zero waiting period; PED Buy-Back rider; 3-way call (Doctor + PB Advisor + Customer) A F F O R D A B I L I T Y S P E C T R U M P R E M I U M S P E C T R U M Cost-Effective Plans • Coverage for shared rooms (4 beds / general wards only) • 40-50% lower pricing than standard plans • Enhancing affordability via Limited Network Plans Multi-year plans HNIs Plans • Coverage up to 5 years • Higher discounts High Coverage Plans • Unlimited Coverage Options • Plans covering Advance Technology Methods • Elite Experience • Dedicated SPOC for issuance & service support • Dedicated Toll-free & direct lines for claims assistance 9% 21% 33% 38% Q1 FY24 Q1 FY25 Q1 FY26 Q1 FY27 Monthly Payment Mode Share of Business NRI Care Plans • End-to-end healthcare support for your family in India • Pre – During – Post Hospitalization support; In-hospital claim and discharge support • Concierge | Emergency Non-stop dedicated support
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34 Health Insurance – Innovation & Niche Offerings Pushing the product frontier with enhanced coverage E N H A N C E D C O V E R A G E 2-Hour Hospitalisation Replacing 24-hr minimum stay Zero Waiting Period Plans With PED Benefits: Asthma, BP, Diabetes Instant Protection Lesser disputes regarding waiting period Attracts large customer base with PED OPD Cover Cost-efficient for Insurer partners Covers diagnostic test & special treatments Better customer experience than IPD Greater claim eligibility Lower costs for insurers Product differentiation
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35 Health Insurance – App Ecosystem Driving Customer Engagement & Retention through App Ecosystem – Tele Consultation and VAS Offerings 35 Promotes Wellness | Discounts on Renewal Improves Conversion & Retention | Better Risk Assessment
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36 Term Insurance – Product Suite New-age products for every consumer segment S A L A R I E D E M P L O Y E E S Refund of Premium Plans Get all premiums back at maturity; risk-free investment HNI Plans up to ₹20 Cr High sum assured with lowest price guarantee W O M E N S P E C I F I C P L A N S • Plans for housewives with ₹1 Cr sum assured • Covers Critical Illness like Cervical cancer, breast cancer S E L F E M P L O Y E D Plans for Self Employed • Income document waiver • Surrogate underwriting NRI NRI Focused Plans • World-Wide Coverage • Video medical tests • Hassle free digital process 15% 17% Q1FY25 Q1FY27 Women Men Term Insurance Mix PB Prime • Lifetime Discount to Policybazaar Customers • Discount basis better risk assessment5%
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37 Term Insurance – Credit Life Affordable protection for home loan borrowers C r e d i t L i f e I n s u r a n c eP R O B L E M Term insurance as home credit attachment is expensive – more than half1 of home loan customers are unsecured S O L U T I O N Low-cost reducing-cover term product that fills the protection gap B E N E F I T S T O C U S T O M E R S Up to 70% lower cost vs single-premium loan-linked products 0% GST On individual life insurance Flexible coverage Reduces with outstanding loan balance Regular pay product Enhancing affordability for borrowers L I F E T I M E P R E M I U M C O M P A R I S O N ( 2 0 Y E A R S ) Life Cover Online Price Offline Price Saving ₹50 Lacs ₹1.5 Lacs ₹3 Lacs* ₹1.5 Lacs ₹1 Cr ₹1.7 Lacs ₹4.5 Lacs* ₹2.8 Lacs ₹2 Cr ₹3.4 Lacs ₹8.5 Lacs* ₹5.1 Lacs *Offline premiums as per industry standards. Assuming 35 yrs old customer, 20-yr loan tenure at 8% p.a. Save ~₹5 Lacs on Home Loan Insurance with 0% GST benefit Notes: 1: Company estimates
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38 Motor Insurance – Improving Affordability Usage-Based Plans, Flexible Payments & Smart Discounts Multi-Year Plans 3-year own damage + third party. No yearly renewals, extra discounts & free Uber vouchers. Inspection Discount Upload a short video of your car after payment for an instant inspection discount. Garage Network Discount Safe Driver Discount F l e x i b l e P a y m e n t s & D i s c o u n t s Upload Odometer Reading After payment, upload odometer reading on the Policybazaar app to activate coverage. Coverage Within Limit Car is insured only within your chosen km limit – 2,500 to 15,000+ km per year. Top-Up Anytime About to exhaust your yearly driving limit? Get a top-up instantly to stay covered. P a y- As - Y o u- D r i v e Regular Plans Drive Less? Higher Discounts Unlimited Kms Pay for how much you drive Upload video of car MOTOR INSURANCE Answer three Questions & get Additional Discounts
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39 Motor Insurance – Consumer Connect Tools & Renewal Reminders Self-Service Tools Smart Renewal Reminders 1 2 3 4 39
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40 Savings Plans Customer-centric plans competing with other asset classes G O A L - B A S E D O F F E R I N G S Wealth Creation Low-cost ULIP (Growth) with capital guarantee solutions Savings for Child (WOP1) Investment goal protection through waiver of premium Pension Accumulation then annuitization built on NPS framework P L A N S P E C T R U M Capital Guarantee Market Linked Low-cost ULIP → From capital protection to high-growth exposure N R I P L A N S ( i n c l u d i n g V I A G I F T C I T Y ) USD-denominated investment options NRE/overseas bank accounts accepted Equity, gold, Shariah-compliant funds WOP: Waiver of Premium * T&C applied
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41 Savings Plans – Goal Based Savings WOP: Waiver of Premium T H E P R O B L E M : Y O U H A V E P L A N N E D F O R T H E F U T U R E , B U T I S I T T R U E L Y P R O T E C T E D ! Future investments stop Income halts – the SIP funding the goal stops; the non-negotiable plan ends. Immediate expenses arrive Last rites, medical bills and pending fees hit the family at the worst time. Regular cash flow disappears Daily household expenses still need money every single month. 030201 T H E A N S W E R : G O A L - B A S E D S A V I N G S With Waiver of Premium, the goal continues. If the earner is no longer there, the insurer picks up every remaining premium. The SIP never breaks. The child's education, the pension corpus, the dream home, they arrive on time, on plan. D E S IGN E D F O R T H E G O AL P R O T E C TE D F R OM S H O C K S S AV I N G S T H AT D O N ' T B R E AK W A I V E R O F P R E M I U M E X P L A I N E D Triple Benefit Product 1. Life Cover 2. Future Premium Paid by Insurers 3. Yearly Income to Nominee
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` 42 Savings – Wealth Management Platform Full digital investment portfolio management – track, manage, grow Investment Portfolio Self Fund Switching Premium Reallocation Switch between fund options within ULIP Flexible amount-based or percentage-based Multicap, Largecap, Flexi Growth options No exit load on fund switches Redirect future premiums to different funds Change allocation percentages anytime Rebalance portfolio with one tap Built on insurance wrapper for tax efficiency Map Investments Map investments to life goals such as retirement, child education Measure progress against target corpus Identify shortfalls early with real- time Investment Report Card Take timely actions to stay on track Track paid amount vs current value Fund category & market cap breakdown Real-time NAV and performance View all plans: Market Linked, Capital Guarantee, Guaranteed Returns Track Manage Grow> >
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43 Savings – Wealth Management Platform Full digital investment portfolio management – track, manage, grow Track Manage Grow> >
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44 Pensionbazaar A marketplace for retirement solutions S t r a t e g y Delayed Start 90%+ of 50+ age group regret postponing retirement planning Inadequate Cover Inflation & healthcare costs underestimated, leading to shortfalls Limited Awareness No single platform for comparing diverse pension products Complexity & Trust Retirement planning confusing; trust in products varies widely K e y I s s u e s t o S o l v e I N D I A ' s 6 0 + A g e G r o u p P o p u l a t i o n ( % ) 8% 11% 20% 2010 2025 2050 Expected to double by 2050 (UNFPA) Financial Products NPS | Annuities | PPF | Pension ULIPs Health & Life Linked Hedge longevity & healthcare risks Ancillary Products Will creation, Retirement 'Saathi' Product Suite Digital-First Platform Personalized Solutions Customer Education Omnichannel Support
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45 1 Awareness Mass family conversation 2 Consideration Simple protection framing 3 Action Earlier purchase intent 4 Category Growth Durable demand creation Total views 350+ Mn Category Focus Health + Term Term Insurance Health Insurance Brand Campaign A voice India trusts. A message every family needs ! “Because when it comes to protecting what matters most, Parivaar Sabse Pehle.” Amitabh Bachchan Campaign Footprint Highlights The campaign intends to build strong awareness, trust and long-term demand pull in the underpenetrated protection categories. The ‘Parivaar Sabse Pehle’ campaign launched in July 2026 is bringing Health and Term Insurance into everyday family conversations, building awareness, improving understanding and encouraging families to act before the need arises. ‘Parivaar Sabse Pehle’ Making protection a family conversation Brand Campaign
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46 Brand Campaigns Awareness campaigns in 10+ languages with celebrity partnerships Celebrity-Led Campaigns Humor as a Marketing Tool Popular comedians drive awareness for protection products (Health & Term Insurance) and benefits of comparing policies. Regional Language Campaigns Available in 10+ Regional Languages Tamil Marathi Telugu Hindi Punjabi Gujarati Oriya Malayalam Bengali Kannada
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47 Mass Media & Brand Recall Sports events, TV integrations & multi-format media presence Sports Event Sponsorships TV Show Integrations & Value-added Branding IRONMAN 5i50 Triathlon Chennai HYROX Bengaluru SMVD Half Marathon Katra “Policybazaar team helps you choose insurance basis your needs” Hindi & regional TV show integrations Zee Kannada & multi-language reach
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48 Best of Both Worlds: Online B2C + Offline Push P B ’ s C H A N N E L S O F A C C E S S Website / Mobile ONLINE Products, pricing, combos | Unassisted purchase | Book health tests Telephone ONLINE Purchase assistance | Service coordination | Medicals + docs Chat ONLINE Chatbot assistance | One- click renewals | Real-time claims updates Video Call Higher trust | Video KYC | Fraud detection | Motor claims In Person OFFLINE Location convenience | Human touch | Service & claims | Product combos Online B2C • Tele-assistance during purchase • Choices of products & pricing • Tech & customer-center based service / claims assistance • Distribution Commission only • Sharp risk assessment + real-time control on claims / frauds / mis-selling Consumers Insurers Online B2C + Offline Push • Tele-assistance • Choices of products & pricing • Tech & customer-center based service with on ground claims assistance • Distribution Commission only • Sharp risk assessment + real-time control on claims / frauds / mis-selling Consumers Insurers ONLINE + Human Touch
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49 Phygital approach On-ground sales support in 250+ cities, helping convert better Cities with on-ground sales support Book a Free Home Visit Expert Advice from Certified Advisors 30-60 Minutes Personalized Advice 24×7 Claims Support BENEFITS TO CONSUMER Flexible Engagement Convenient in-person meetings at your preferred time & place Human Touch Face-to-face guidance for complex insurance decisions Brand Trust Backed by the trusted Policybazaar brand & certified advisors Mis-selling Check Post-sales independent verification ensures the right product Increased Conversion Improved Market Share Higher Ticket Size BENEFITS TO PB Map not to scale; Location is indicative of states only for representation purpose. 250+ Cities 24/7 Claims support FREE Home Visit
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50 Technology for Consumers & Insurance Partners Seamless services using integrations for dedicated & real-time data pipes
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51 Technology solutions for Consumers Customized & self-aided journeys throughout the lifecycle C O N S U M E R L I F E C Y C L E 01 D I S C O V E R Customized Solutions Personalized quotations & plan recommendations 02 BUY Self-Aided Journeys Easy documentation using OCR & Computer Vision Real-time endorsements Calendar management Motor inspection 03 T R A N S A C T Seamless Transactions Payment gateway for single payment on combos 1-click refunds 04 M A N A G E Lifecycle Management 360° consumer view 1-click renewals 05 C L A I M Claims Assistance First-loss notification via app Hospital / garage network Smooth coordination with Insurers, TPAs, Garages & Hospitals
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52 Technology solutions for Consumers Customized & self-aided journeys throughout the lifecycle Fill-in customer details Compare products across insurers Self video inspection (Motor) or Telemedical (Life / Health) or upload docs Easy payment process User friendly interface assisting customers throughout the lifecycle
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53 Technology solutions for Consumers Customized & self-aided journeys throughout the lifecycle Life – Video Verification
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54 AI & Tech The PB AI Operating System "In the AI world, the advantage no longer comes from having access to data. It comes from the ability to operationalize intelligence." AI is embedded in the core of how Policybazaar – For Insurance Partner For PB Advisors For Customers AI ENGINE AI for the Ecosystem Operates Serves Scales
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55 The Scale we operate at ! AI & Tech 21 LAC calls processed daily 100% AI-processed where talk-time exceeds 60 seconds – across 7 Indian languages with seamless code-switching. 17 Lac minutes of conversation / day 8× deeper analysis with AI 2.7 Lac emails / day 100% AI-polished 7 Lac documents processed / day 1,000 hours saved daily 19,000 chats handled / day 100% AI first reply 20,000 tickets categorised / day 100% AI triaging 600 GB data processed / day Continuous, real-time Impact OPERATIONALIZED ~10 Crore No. of customer interactions occur every month Delivering top-quality advice at this scale is humanly impossible. AI is not augmentation – it is the operating model.
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56 The PB AI Operating System A I E M B E D D E D I N H O W P O L I C Y B A Z A A R O P E R A T E S , S E R V E S & S C A L E S F O R C U S T O M E R S GenAI-Powered Customer Service GenAI chatbots: Instant 24×7 query resolution AI voice bots across every customer touchpoint Personalised, consistent responses at scale Faster query resolution across every channel F O R P B A D V I S O R S Customer 360° Intelligence Agentic AI: full Customer 360° view with real-time intent Hyper-personalised product recommendations Personalised AI coach for every advisor Deeper engagement and hyper- personalised advice F O R I N S U R E R S Risk Intelligence Engine Profiling 30+ parameters per customer High-quality business filtering – only viable risks Deeptech models – accurate, transparent, explainable Better risk decisions for every insurer partner T H E A I S T A C K → Agentic AI Generative AI Vision OCR ML Pipelines Deeptech Risk AI Voice AI
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57 Every interaction captured, each signal converted to intelligence M U L T I L A Y E R I N T E L L I G E N C E S T A C K ↑ IMPACT Powered by layers 1→2→3 Customer Experience · 24×7 service availability · 2× faster issue resolution · Single customer view across LoBs Advisor Productivity · Ask Genie · 100K queries / day · Customer 360° view mid-call · AI coach for 20K advisors Business Boost · +20% conversion rate · +10% ATS uplift · 30% callbacks auto-scheduled 3 INTELLIGENCE Models that score, classify & detect Intent & Propensity Real-time next-best-action Sentiment & Escalation Auto-flagged on every call Auto-Classification 250 categories, zero manual sorting Risk Modelling Deepfake & inspection AI 2 COMMUNICATION AI channels across every touchpoint WhatsApp Bots 9 conversational workflows live Voice AI Purchase assistant & reminders Chat & Email Polishers Clear, professional, on-brand Marketing Campaigns Personalised on visitor intent 1 INFRASTRUCTURE Data, pipelines, security 3 TB Data Lake 2,500+ daily reporting pipelines 500 GB / day Continuous real-time ingestion 2.53 Cr Docs PII-Masked Privacy at point of entry Proprietary ASR 100% calls >10s transcribed A R C H I T E C T U R E
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58 Smarter conversations, higher conversions A U N I F I E D A I - P O W E R E D S A L E S S T A C K A C R O S S T H E L I F E C Y C L E 01 P R E P A R E Know Your Customer AI-generated 360° profile with portfolio insights, renewal status and opportunity signals – prepping advisors before every call. 02 E N G A G E Lead Summary View Real-time AI synthesis of customer requirements and concerns, with a prioritised action plan in the advisor's workflow. 03 C O N S U L T Ask with Genie Conversational AI assistant answering complex underwriting, product and medical queries, eliminating advisor knowledge gaps. 04 C O A C H AI Sales Coach Automated call analysis with personalised feedback, improvement plans and team-level performance benchmarking at scale. Pre-AI, advisors spent 60% of their time wrangling data and 40% talking to customers. With AI, we aim to increase the time spent by advisors on meaningful conversation to 90% – building trust and assurance. A I I N S A L E S
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59 Use Case 2: CRM systems with in-built ‘Intent Analysis’, ‘Lead Matching’, ‘Pitch Quality Check’ A I I N S A L E S A 360° customer view: Proprietary systems for lead management & booking management AUTO-ALLOCATION & REMINDERS INTENT ANALYSIS AI Powered Intent Analysis OPTIMAL LEAD ALLOCATION Matches lead score with Agent Score for Optimal Allocation Auto Allocation of leads, System based DND, and Call scheduler VOICE ANALYTICS ML based voice analytics for pitch quality check Data-driven insights across calls, chats, and purchases have empowered advisors to lift conversion by 20% and Average Ticket Size by 10%
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60 A I I N S A L E S Voice & ASR – built in-house 1 0 0 % C A L L T R A N S C R I P T I O N | 7 L A N G U A G E S | O N - P R E M I N F R A S T R U C T U R E Proactive detection and flagging of compliance breaches Speech to Text On-Prem ASR Model for 9 Indian languages Dialled Calls AI-NLP Intelligence Layer Language Transcription Compliance Mapping Accurate Speaker ID Diarization assigns text to advisor/agent vs Customers for clear context Hosted ASR model captures seamless language code- switching with high efficacy NLP detects miss-selling, data leaks, and threat based on context 100% of Calls are transcribed (Across 9 Indian Languages)
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61ML: Machine Learning NLP: Natural Language Processing Explicit Variables Implicit Variables Current Interactions Historical Interactions Website / M Site Tele / Video Meeting Enquiries Transaction Claims History Payment Graph Document Verification Biometrics/ Identity Verification Normal Abnormal Input Variables AI Risk Engine Scores every applicant in real time Risk Score < Cutoff Risk Score > Cutoff Sent to insurer for processing ! Flagged for additional checks Partner Benefits Value Delivered • Lower Claims Ratio • Higher Claim Settlement • Price Advantage • Process Advantage • Trust AI Models Outcomes A I I N R I S K Risk removed at entry, not after issuance 3 0 + P A R A M E T E R S P R O F I L E D P E R C U S T O M E R · R E A L - T I M E R I S K S C O R I N G Pre-issuance checks: Deepfake Detection | Face-KYC Match | PIVC Liveness | Voice Cross-referencing
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62 Risk assessment framework for fraud detection Face biometrics & Voice identification employed for fraud detection. Liveliness Detection is done to check for deepfakes, if any. Verification with Public Databases A I I N R I S K
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63 FY26 Measurable Impact Biometrics, robust verification and fraud prevention driving results I M P AC T M E T R I C S Deaths per 10k Policies2 Claims within first 12 months of issuance2 14.4 FY23 2.8 FY24 1.16 FY25 Prioritizing Sharper Risk Assessment over short term revenue gain 1.8 FY26 Note: 2: Only for Savings ₹9,618Cr Sum Assured risk averted in FY26¹ PB-initiated Life Insurance cancellations based on the PB Fraud Detection framework 3.2% o f P r e m i u m1 3.6% o f P o l i c i e s1 Note: 1: Term and Savings combined A I I N R I S K
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64 Service with speed, empathy & accuracy A I E M B E D D E D A C R O S S T H E S E R V I C E J O U R N E Y A I I N S E R V I C E 01 C U S T O M E R Case Summary AI-generated summary of complete customer interaction across all modes – chat, emails or calls. 02 C L A I M S Claim Processor Automated processing of claim documents – classification, bill checking, discrepancy identification. 03 C H A T Conversational AI Quick resolution to health insurance customers across claims, payments, status updates and policy features. 04 C O A C H Netra Service Coach Automated call analysis with personalised feedback, improvement plans and team-level benchmarking at scale. Sentiment-aware AI flags frustration and auto-escalates to human agents. Result: 2× faster issue resolution, 24×7 availability, and a single customer view across Life, Health and Motor.
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65 Service with speed, empathy & accuracy A I E M B E D D E D A C R O S S T H E S E R V I C E J O U R N E Y A I I N S E R V I C E Virtual RM Bot for Queries AI Powered Chat Assistants Motor Service Bot
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66 Claims Assistance End-to-end support across Health, Term & Motor at scale H e a l t h I n s u r a n c e • On-ground support in 300+ cities • Medical Counsellor from diagnosis to recovery T e r m I n s u r a n c e • Grief-support programs for nominees at free of cost • Claim assurance certificates issued by partners M o t o r I n s u r a n c e • Assured Delivery Program + Claim Kavach – a 24×7 repair & escalation support service Standing with our customers: Guiding them through their moments of truth – ‘Claims’ Motor MotorHealth Health 24×7 Dedicated support – even on holidays 38K+ Customer Supported through ADP program (since launch in Q2FY25) 300+ Cities with on-ground health claims support ~70K Number of claims supported by Policybazaar in Q1 FY27
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67 Claims Assistance – Health Insurance On-ground assistance — from first call to full recovery Health On-Ground Claims support in 300+ cities 1 2 3 4 5 Customer calls for claim assistance PB Advisor pitches the network hospital RM meets customer at hospital within 30 mins Hassle-free in-hospital experience Satisfied customer PB Advantage: From Diagnosis to Recovery Pre-hospitalization engagement | In- hospital RM support | Post-discharge follow-up A Medical Counsellor is assigned who provides unbiased guidance from first signs of illness to full recovery On-ground Claim support
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68 PB Care+ Easy Admission → No Deposit → Easy Discharge T O D A Y Customer goes to any hospital ✕ Lengthy admission process ✕ Hospital deposit required upfront ✕ In-depth verification delays discharge ✕ High claims cost from tertiary hospitals T H E P B C A R E + W A Y Pre-selected hospital. Pre-approved everything. ✓ Seamless check-in via PB App ✓ No deposit required ✓ Easy discharge with T-1 settlement ✓ Lower cost of claims Operational Support Customer Experience Trust & Engagement Retention & Loyalty Competitive Differentiation HOW WE CREATE VALUE Consistent coordination across the full hospitalisation episode Low-friction journeys that remove administrative burden Demonstrated reliability builds lasting policyholder confidence Supported customers churn less and renew more A service layer competitors cannot replicate quickly centers with PB Care+ support 255+
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69 Claims Assistance – Health Testimonials Health claims experience endorsed by customers Gaurav Agarwal Health Claim — Hassle-free experience Testament to the power of Health Insurance in providing Financial Security and Peace of Mind Thank you very very much for your help. Mr. Sarkhoo Sipai Yadav, my father, whose cataract surgery was recently conducted at the hospital, was assisted by Shaily Dhimer from Policybazaar, who helped us immensely in getting our claim settled. Shaily Dhimer, the best part was that there was no security deposit, the process was hassle-free, and the on-ground support team was there to clear all our queries at the hospital. Overall, the PBCare+ team provided excellent on-ground support.” I would like to sincerely thank the Policybazaar claims support team for their exceptional assistance throughout my father's surgery and the entire claim settlement process. From the very beginning, the team guided me at every step with patience and professionalism. They were available whenever I needed support, answered all my queries calmly, and ensured I understood the process clearly. Their timely guidance made a stressful situation much easier to handle. I especially appreciate the instance where the representative went the extra mile by speaking directly with the hospital's TPA team to effectively communicate my concerns and help resolve the issue. That level of ownership and commitment truly made a difference. Overall, I had an excellent experience with the claims support team. Their responsiveness, empathy, and dedication gave me confidence during a difficult time. Thank you for your outstanding service and support.” Ravi Yadav Health Claim — PB Care+ Pradnya Health Claim — Hospital coordination I want to express my deepest gratitude for the outstanding support & seamless experience provided by your team during my mother's recent hospitalization at Wockhardt Hospital, Mira Road. Going through a medical emergency with a family member is always a stressful & emotionally draining experience. However, the Policybazaar team stepped in & made the entire claims & administrative journey incredibly smooth & hassle-free. I would like to take a moment to specifically acknowledge & thank the individuals who went above and beyond to assist us. Ms. Roshani Singh & Mr. Peeyush Agrawal (Claim Department), thank you for your excellent coordination, prompt communication, & continuous guidance. Your support ensured that we were never left in the dark and understood every step of the process. Mr. Pritesh Jain & Mr. Kapil Motwani (On-Ground Team), a massive thank you for your physical presence and hands-on help at the hospital. You assisted us so kindly with every single procedure, from admission to discharge. Your proactive approach took a huge burden off my shoulders, allowing me to focus entirely on my mother's health and recovery. Due to the collective efforts, empathy, & professionalism of Roshani, Peeyush, Pritesh, & Kapil, what could have been a chaotic ordeal became a comforting and seamless experience. Please pass on my sincere appreciation to all of them. They are true assets to your organization, & their dedication to customer care is highly commendable. Thank you once again for your incredible service.”
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70 Claims Assistance – Term Insurance On-ground assistance at the time of claims Grief support program for nominees has a bi-fold impact Claim assurance certificates issued by insurance partners Free Grief Support Program Claim Beneficiary: Mrs. Vandana Pandurang Bendal Mr. Sachin Bendal, a salaried professional from Mumbai, purchased a term insurance plan in October 2024 to secure his family's future. Following his untimely demise in a road accident, his brother approached Policybazaar.com for claim assistance. The team provided end-to-end support, coordinating with the insurer and ensuring the ₹50 lacs claim was settled in favour of his mother within the stipulated timeline. During a condolence visit, Sachin's mother expressed gratitude that her son's foresight and Policybazaar's support helped fulfil his promise of securing the family's financial future. • Builds trust with the consumer • Strengthens the claim proposition Certificates For the Consumer For Policybazaar • Stress-free claims process, driving customer loyalty • Word-of-mouth marketing by satisfied beneficiaries • Sales-advisor motivation from real-life impact of their work • Strengthened brand trust – "Har Family Hogi Insured"
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71 Claims Assistance – Motor Insurance Assured Delivery Program + Claim Kavach = Assistance at the times of claims Motor Assured Delivery Program (ADP) 1 2 3 4 5 Customer calls for claim assistance PB Advisor pitches the ADP Garages RM meets & provides end- to-end assistance Car repaired in record times Satisfied customer 24×7 support, even on public holidays Notifications at every step of the claim Repair Warranty on electrical, mechanical & paint Faster repair TAT (within 5 days) for small damages Dedicated Claim manager Features of ADP Program Claim Kavach Personal Claim Expert Insurance escalation assistance Digital filing support Expert Guidance 24×7 Support Helpline Surveyor / Garage coordination
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72 Claims Assistance – Motor Insurance Assured Delivery Program: On-Ground Assistance at the time of claim ADP scale & performance 38K+ Customers supported1 257 Garages affiliated across India 189 Cities 32% Turn-Around-Time reduction 96% CSAT ADP Journey Note: 1. Since ADP Launch in 2QFY25
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73 PB Wheels One-stop platform for all car related needs PB Wheels is emerging as a Preferred Partner Network (PPN) of Insurance partners Hassle Free Car Care End-to-end maintenance and servicing for vehicle Stress-free claims Seamless claims management & expert repairs at trusted PB Wheels workshops Instant vehicle insights Quick access to detailed vehicle information Value-added services Complimentary servicing, pre- delivery inspections for brand-new cars, etc
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74 Claim Assistance Promoted through media campaigns Awareness Campaigns on Health and Term Insurance Brand film titled ‘Ashray’, inspired by the story of a young boy whose family’s health insurance cover supported them during a medical emergency Campaigns with Real Stories, Real Impact Health Insurance Term Insurance
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75 Customer-First Claims Experience Standing with our customers at the moment of truth and celebrating the heroes who make it possible Claim Samadhan Divas Grievance Redressal Day | The 'Moment of Truth' Commitment Insurance ka Superhero 5.0 Flagship event celebrating real-life claim success stories Real-time Re-assessment Tripartite Conversation Settled Claims as high as ₹1Cr Real-time re-assessment of repudiated / rejected claims in a tripartite conversation between the insurer, consumer and Policybazaar — garnering consumer trust at the moment of truth. PB Superheroes honored by the customers they assisted – celebrating relentless determination and exceptional support throughout the insurance journey. Flagship Periodic event Customer-led Recognition 5.0 Edition Two initiatives. One promise. Simplifying every customer journey with care – from claims settlement to agent recognition
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77 H I G H T L I G H T S Paisabazaar – India’s largest comparison platform for credit products 6.1 Cr Credit Score Consumers till date 27 Lacs Avg. Monthly Enquiries (credit products) * Consumer enquiries* from 1,000+ cities 31 Lacs Transactions ARR* India’s largest credit score awareness initiative 21 Lacs New consumers added (Q1 FY27) Acquiring a consumer every* 4 seconds 3.7 Lacs Credit Cards issued ARR* ₹17.5 k Cr Loan disbursals ARR* *Based on quarter ended Jun-26
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78 T H E M A R K E T India a large, underpenetrated retail lending market – digital growing faster ₹18 L Cr S E C U R E D L O A N S D I S B U R S E D ( A N N U A L ) ₹12 L Cr U N S E C U R E D L O A N S D I S B U R S E D ( A N N U A L ) 2 Cr C R E D I T C A R D S I S S U E D ( A N N U A L ) 12% → 40% 12% 40% FY22 FY30E #Management estimates; *Google Temasek & Bain report 2023 Under-penetrated Market Household debt-to-GDP far below global benchmarks World Class Digital Infra UPI, Aadhaar, AA, CKYC, ONDC, ULI accelerating transformation Platform advantage Digital-first incumbents positioned to capture scale benefits India is a large Consumer Credit Market# Digital’s Rising Share of Lending * Share of digital lending, (FY22 → FY30E) Market Characteristics
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O U R P R O P O S I T I O N Solving structural problems through an App-First Financial Ecosystem Consumer at the core. Technology at scale. Consumer Pain Points Paisabazaar Advantage Difficult to find the best offer → Transparent & Neutral Comparison Offers from 70+ partners Lack of transparency & fairness → SmartMatch Powered Recommendations Relevant offers ranked by eligibility Lack of informed assistance → Personalised Guidance Right, personalised advice end-to-end Delays & intensive paperwork → Digital End-to-End Journey Seamless onboarding & instant approvals Building the Ecosystem Advantage App-First Engagement Access credit, savings & wealth Data-Driven Intelligence Behavioral analytics & SmartMatch Higher Engagement Personalised, sticky experiences Long-Term Value Repeat txns → recurring revenue, higher LTV Platform → Ecosystem India's App-First Financial Ecosystem Credit • Savings • Payments From helping customers choose the right financial product to owning the complete financial journey through a persistent, app-first ecosystem. 79
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Q1 Q1 Q1 Q1 Q1 Q1 Q1 Q2 Q3 Q4 Q1 2020 2021 2022 2023 2024 2025 2026 2027 Core New Initiatives 80 Core disbursal growing at 33% YoY, led by unsecured; cards remain subdued; new initiatives pivot to retail Disbursals (₹ Cr) 9,986 5,182 Credit Card Issuance (In thousands) Credit Card issued prior to FY21 are management estimates 8,570 7,003 3,140 3,542 2,320 984 110 1,491 4,366 41 1 12 96 140 134 90 90 79 87 91 Q1 Q1 Q1 Q1 Q1 Q1 Q1 Q2 Q3 Q4 Q1 2020 2021 2022 2023 2024 2025 2026 2027
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81 Five pillars to compete, differentiate and win 05 AI Embedded at the Core 01 Go deeper in Unsecured Credit Enhancing end-to-end digital credit journeys through intelligent offer comparisons AI-led card discovery improving conversion & product matching Proprietary risk scores augmenting partner underwriting 02 Scaling Secured Credit Strengthening D2C Play, building fulfilment capabilities PB Connect powering scalable growth through digitized onboarding and execution efficiency 03 Driving Credit Awareness & Progression Offering credit improvement tools to track, manage & enhance scores Secured cards as entry point. Controlled risk exposure. Credit history creation Upgrade and transition to unsecured products 04 Building a Wealth & Savings Platform Expanding beyond credit into savings and investment products FDs & Bonds gaining traction Increasing customer engagement across the financial lifecycle O U R S T R A T E G Y Embedding AI across customer journeys and operations Driving higher conversion through personalized matching and recommendations Enhancing efficiency, risk management and decisioning at scale One platform. Five vectors of scale.
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82 Sharpening lender matching to drive higher offer generation & Conversion Partners: Live with leading Banks (HDFC Bank, Axis Bank, Yes Bank, Federal Bank & IDFC First Bank) U N S E C U R E D C R E D I T 01 Personal Details 02 Loan Customization 03 Video KYC 04 Instant Approval Internal ML Models: Trained on historical approval data. Partner Blackbox Models: Hosted Scorecard for direct decisioning Quotes Engine Intelligent Quotes: Maximum approval certainty Enhancing Conversion through Precision matching The Matchmaking Engine Seamless Onboarding Driving Higher Conversion
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83 Scaling responsibly with risk pre-filtering at source U N S E C U R E D C R E D I T Portfolio quality ahead of expectation Risk Compression at Source Identifies high-risk customers hidden within the ‘approved’ pool Measurably lowers First Payment Default (FPD) Prevented ingestion of hidden high- risk cohorts Mechanism Acts as a ranked risk gate to throttle exposure before bad customers enter the lender funnel Rejected 9% ~9% of lender-approved customers rejected on the platform (~11% of market business rejected) Where historic early 6M delinquency ~3x higher vs baseline approved population and creates a cleaner vintage profile Strategic Stakeholder Value: For lenders, this delivers cleaner portfolios, higher underwriting confidence & reduced acquisition leakage For Paisabazaar, it drives higher monetization per user, stronger partner stickiness and a durable data moat that strengthens with scale Pre filtering early delinquency ~9% Rejected: Hidden bottom cohort where historic early 6M delinquency is 3X higher RAW customer entry (PB Platform) PB Risk Score Filter Intercepts users pre-decisioning, deprioritises high-risk profiles, re- routes better users and tags micro-segments Lender Scorecard Bureau-heavy, standard models 83
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84 Building Engagement Loops Through Payments to Drive Repeat Credit U N S E C U R E D C R E D I T • Mobile recharges and bill payments drive frequent app visits • Enables habit formation through everyday financial needs • Transitions users from episodic to continuous engagement Everyday use cases drive repeat behavior, while cashback ecosystem reinforces customer stickiness D a i l y U s e C a s e s ( P a y m e n t s & R e c h a r g e s ) • Cashback earned on product purchases • Redeemable for bill payments and recharges on platform • Creates a closed-loop engagement system • Drives repeat visits and sustained engagement P B W a l l e t ( C a s h b a c k E n g i n e )
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85 Democratizing Airport Lounge Access Beyond Card Eligibility U N S E C U R E D C R E D I T PB Pass: A differentiated rewards proposition designed to strengthen engagement and loyalty Complimentary airport lounge access 1800+ lounges, 850+ airports worldwide For new Card consumers & select card bill payment consumers QR-code based access via the Paisabazaar app ✓ Creates a proprietary benefit beyond bank-issued card perks ✓ Enhances acquisition and engagement ✓ Drives activation and bill payment within the ecosystem ✓ Reinforces Paisabazaar as a full- stack credit card platform
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86 Driving Efficiency via AI-led Card Discovery, Explainers & DIY Journeys U N S E C U R E D C R E D I T AI-Powered Product Education Digital journeys improving CX, lowering costs AI-led Card Discovery AI- Based Chat BOT
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87 Investing in fulfillment & digital capabilities to build scale in Secured Credit S E C U R E D C R E D I T Tech platform powering digitization & scalable retail distribution • Wide & deep partnerships across PSUs, Pvt Banks, HFCs etc • Product expansion: focus on Home loan, Loan against property • Last mile fulfilment for physical processes • Digitally disrupt parts of offline process, like digital sanctioning Strengthening direct-to-consumer fulfilment with last-mile capabilities • Early scale via select wholesale partnerships • Built market & customer insights • Transitioning to retail-led, economically stronger model • Enabling digitised onboarding and process visibility Scaling Secured Credit Phygital channel to strengthen D2C PB Connect: Enabling Scalable, Retail-led Growth
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Nov 15 Oct 16 Aug 17 Jul 18 Jun 19 May 20 Apr 21 Feb 22 Jan 23 Nov 23 Sep 24 Jul 25 Jun 26 88 Creating an End-to-End Credit Journey: Improve, Build & Progress C R E D I T A W A R E N E S S & P R O G R E S S I O N 6.1 Cr C O N S U M E R S A C C E S S E D C R E D I T S C O R E G R O W T H O V E R 8 Y E A R S ( C r ) 0.36 0.04 0.91 1.75 2.73 2.15 5.1 6.1 T H E P R O P O S I T I O N Free for Life Monthly updates across all 4 credit bureaus Proprietary Algorithm Segmentation and offers powered by SmartMatch Credit Improvement AI video report & chat, Credit Health, Weekly alerts Refer & Earn Get cashback in PB wallet on every referral 4.3
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89 Building Credit Lifecycle for NTC & Emerging Customers C R E D I T A W A R E N E S S & P R O G R E S S I O N Credit Score improvement Transaction Step 1- Awareness & Monitoring Step 2- Improvement (Pay your Outstanding) Converting credit awareness into actionable behavior and engagement 5.8 Lacs New transactions1 (track & manage) in Q1FY27 Building a scalable pipeline of credit-ready customers through lifecycle-led engagement Notes: 1. Includes paid transaction for on-demand credit score refresh Step 3- Entry credit via Secured Card Step 4 –Graduation to unsecured loans/cards
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90 Gamifying Credit Awareness To Build a Massive, Low-CAC Top- of-funnel C R E D I T A W A R E N E S S & P R O G R E S S I O N CPL 2.0 — Leveraging India’s Biggest Competitive Moment Engagement Catalyst (CPL 2.0) Leveraging India’s biggest competitive moment (cricket season) to turn credit scoring into a national gamified competition Campaign Highlights 200+ Pieces of Social Media Content 250+ Memes Created 50 TV Channels 7 YT Live News Channels JioHotstar & SAMSUNG Fast Channels 12 UGC Videos in Tamil, Kannada, Telugu, Hindi 27 Creators in 6 Vernacular Languages Reaching India Through Every Screen & Every Conversation Scale 64M TV Reach, 9M+ views, 27 influencers, 630K OTT reach. Impact Converting awareness into actionable behavior. Outcome Higher awareness, stronger engagement, and improved credit health adoption.
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91 Building a Wealth & Savings Platform W E A L T H & S A V I N G S P L A T F O R M Bonds, FDs & Mutual Funds adding to a diversified product suite for every stage of the financial life-cycle High-yield Bonds Corporate Bonds, G-Secs & baskets Fixed Deposits FDs across Banks, SFBs & NBFCs • Corporate Bonds | G-Sec’s & Baskets • FDs with Banks, SFBs & NBFC • Received OBPP license, transitioning from a facilitator to an end-to-end platform Scaling Fixed Income Offerings (Bonds & FDs) Expanding into Mutual Funds (Launching daily SIP platform in Aug’26) • Differentiated proposition with daily SIP offering • Lifecycle-based recommendations aligned to customer goals & risk profile • Integrated portfolio view across investment products Expanding beyond Credit Mutual Funds With Daily SIP feature
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21 A I A T C O R E Driving efficiency and personalization through AI integration across key verticals AI-driven Impact Across Key Verticals Enterprise-wide AI Capabilities Driving Business Transformation Call-Center Intelligence 62L calls monitored & transcribed / month 8k calls summarized / day Customer Product Experience 36k cards recommended / day 9k video credit reports generated / month Technology Development 87% developer efficiency (AI code) 2,809 production releases Risk Governance & Fraud Prevention 14L customers scanned by risk & fraud engine / month Instant Risk Assessment at scale Marketing 20% efficiency in mktg cost* Using AI & LLM powered propensity & Personalisation ~100 AI-generated Videos & Statics /month AI embedded across the stack to improve customer experience, drive automation and enhance decisioning at scale. AI-led innovation is helping us drive smarter growth, improve unit economics and build a more intelligent, resilient and trusted platform. Marketing cost as % of Revenue for Core Customer Experience AI Video Credit Report | Chat | Card Recommender Risk & Decisioning BRE models | Fraud grading | Anomaly detection Operational Efficiency Auto DNC | Mis-selling prevention | Next best action Engineering Automated code review | Faster pull requests | Debugging Marketing & Growth AI-led propensity models | Campaign optimization AI creative generation | Personalization at scale
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94 Sustained market leadership, accelerated growth momentum & increasing efficiency M A R K E T P O S I T I O N ~19k P I N C O D E S Pan-India coverage 1.13 lacs A c t i v e P a r t n e r s c o u n t +55% YoY 45 I n s u r a n c e P a r t n e r s Highest non-motor share in POSP industry Tech platform: Research → Issuance →Service Improvement in sales & marketing efficiency Deepening insurance penetration beyond metros Pan-India distribution at scale Tech-led platform powering independent sellers of insurance & financial-product 51% 20% 10% 19% 22% 78% T1 T2 & T3 City Tier Share of Business Zone wise Share of business ₹1,637 Cr G W P i n Q 1 F Y 2 7 +46% YoY 78% T I E R 2 & T I E R 3 Share of total business 500K+ R e g i s t e r e d P a r t n e r s Up from 450k+ in Q4FY26
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95 A win-win for every stakeholder E C O S Y S T E M 01 02 03I N S U R E R P A R T N E R S S E L L E R S / A G E N T S C O N S U M E R S Single point of distribution ▪ One-entity engagement instead of multi- agent management ▪ Centralized billing, servicing & payment infrastructure ▪ Access to PB Partners' nationwide seller network ▪ Improved data quality & underwriting visibility Higher earnings, modern tools Larger product range with cross-sell opportunities App + web platform for issuance & lifecycle management Continuous up-skilling, training & certification Industry-first on-demand payout system Trusted, personalized advisory ▪ Personalized offerings via local trusted advisors ▪ Backed by Policybazaar mothership brand ▪ Legacy services & support delivered by Policybazaar ▪ Regulator-compliant servicing standards across India Value created across insurer partners, sellers and consumers
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96 Seamless onboarding. Powerful tools. E M P O W E R I N G P A R T N E R S E F F I C I E N C Y T O O L S – E N A B L I N G P E R F O R M A N C E Offering Customizer Tailor product mix, IDV, plan combos in real time Performance Tracker Monthly score, leaderboards, pro-tips for activation Calendar Scheduler Plan onboarding, follow-ups & renewals in one view O N B O A R D I N G J O U R N E Y Partner active in minutes PAN & Education Address & GST docs Start Onboarding
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97 24×7 dedicated support S U P P O R T T O P A R T N E R S Performance enablement 24×7 D E D I C A T E D P A R T N E R S U P P O R T Tech-based initiative driving operational efficiency for partners. S E R V I C E S O F F E R E D B Y S V R M 01 Payout Queries Swift resolution for inbound concerns 02 Pre-inspections Motor & other policies 03 Endorsements Easy navigation & filing 04 Quotation Management Inbound quote queries handling 05 CJ & KYC Support Customer journey & KYC 06 Claims Resolution Quick, accurate responses
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98 Eleven flagship training programs C A P A B I L I T Y B U I L D I N G 01 11+ F L A G S H I P P R O G R A M S Spanning insurance fundamentals, sales acceleration, post-sales process, communication & leadership. D E L I V E R E D I N Hindi · English · Regional 02 03 04 05 06 07 08 09 10 11 Gyanshala Weekly insurance concepts series PBP Masterclass Industry-expert training sessions Sankalp First Response Time & accuracy Nischay Quality Score% & call connectivity Prayaas – ek – Koshish Skills, behaviour & best- practice Samarth Strengthening post- sales Spunk Communication & objection handling Did You Know Weekly BFSI terminology series Gurukul Training for RMs to bridge the knowledge Gap Aarambh New-partner onboarding training Saksham Training on products and Platform Continuous upskilling for partners & employees across the insurance value chain
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99 Rewarding partners: PBP One loyalty program + On-demand payouts + Multi-category awards P A R T N E R E N G A G E M E N T & R E T E N T I O N 01 PBP One Loyalty Imperial · Royal · Crown tiers Earn PBP Coins each quarter on net premium 02 Contests & Leaderboards Live + past contest engagement Time-bound contests with extra commission slabs, public leaderboards 03 On-Demand Payouts (ODP) Industry-first instant payout Earned commission redeemable instantly via app, solving cash-flow pain for sellers and driving retention
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101 Q1FY27 Premium grew 41% YoY C O R P O R A T E I N S U R A N C E Q1 FY22 Q1 FY23 Q1 FY24 Q1 FY25 Q1 FY26 Q1 FY27 C O R P O R A T E C O V E R A G E O F F E R E D Employee Benefits Group Term + Group Health insurance Comprehensive, customisable employee coverage across health and life lines. Property & Liability Full enterprise risk coverage Asset, liability and business-continuity protection for organisations of every scale. One Unified App Healthcare, claims, wellness in one place Optimises medical costs and provides a personal healthcare assistant for every employee. End-to-end employee benefits + Property & Liability coverage for Indian corporates Insurance Premium (₹ Cr) 16x
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102 Tech-based solution for every corporate C O R P O R A T E I N S U R A N C E E M P L O Y E R T O O L HR Portal Insurance enrolment & management ▪ Live dashboard for lives covered, endorsements ▪ Claim tracker ▪ Wellness benefits utilisation across employees ▪ Network hospital lookup & policy detail access A I H E A L T H AiSHA AI Smart Health Assistant ▪ Instant Face check-up – no devices, clinics or waiting ▪ Tracks blood pressure, heart rate, SpO2, stress & respiration ▪ Powered by Policybazaar for Business E M P L O Y E E B O T WhatsApp Bot
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104 Q1FY27 Premium grew 31% YoY U A E O P E R A T I O N S 20x G R O W T H Since Q1 FY22 baseline 31% Y o Y G R O W T H Q1FY27 vs Q1FY26 ₹1,871 * Cr Q 1 F Y 2 7 Annualized run-rate FY19 O P E R A T I O N S S T A R T E D Established UAE presence Q1 FY22 Q2 FY22 Q3 FY22 Q4 FY22 Q1 FY23 Q2 FY23 Q3 FY23 Q4 FY23 Q1 FY24 Q2 FY24 Q3 FY24 Q4 FY24 Q1 FY25 Q2 FY25 Q3 FY25 Q4 FY25 Q1 FY26 Q2 FY26 Q3 FY26 Q4 FY26 Q1 FY27 S E G M E N T M I X Q1FY27 Insurance Premium by Segment Continued focus on protection against death, disease & disability. Leadership in UAE – with focus on Health, Life and broader financial products * Unaudited Management Accounts Motor Health Life Others Insurance Premium (₹ Cr) 20x
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105 Co-created products + Loyalty rewards E N H A N C I N G T H E V A L U E P R O P O S I T I O N CO - C R E A T E D P R O D U C T S Cross-border coverage in both UAE and India · Income Protection Plans (new category) Tailored exclusively for NRIs Cashless Claims AED 1 Million in both UAE & India Port to India No waiting period when you return Annual Health Check Free preventive screening No Claim Bonus Reward for a clean track record Auto Recharge Replenish coverage automatically Income Protection New category — financial cushion L O Y A L T Y P R O G R A M S PB Royalty | PB Advantage Rewarding referrals | Waiver of excess | Service discounts
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106 Multi-layered fraud prevention T R U S T & S A F E T Y 01 Vehicle Registration Upload front-side mulkiya – auto- extract & match 02 Driving Licence Front-side licence card with read-aloud instructions 03 Vehicle Details Chassis · make · model · variant · year · spec validation T H E V E R I F I C A T I O N F U N N E L . E V E R Y S T E P A F R A U D G A T E Real-time transaction monitoring | risk assessment | regulatory compliance
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107 Enhancing the value proposition: Claims Assistance for motor Insurance C L A I M S A S S U R A N C E Dedicated Claims Concierge One person owns the entire journey, end-to-end. Real-time Digital Tracking Status updates from claim filing to settlement. Priority Garage Access On-ground support across the network — first in queue. Repair Warranty Guaranteed quality checks on parts & workmanship. #ClaimYourCalm Campaign
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108 BW Fintech Festival Best Fintech of the Year Insurance Asia Awards Best AI Initiative of the Year Berkshire Media ET Entrepreneur Awards GCC Leadership Conclave MEA Business Achievement Awards ET Now Telecast Partner Business Leader of the Year (BFSI) World Brand Congress Presents Global Brand Excellence Awards E4E People Excellence & Leadership Conference & Awards Best use of AI in Fintech India’s Leading Online Insurance Platform Best Customer Service Claim Samadhan Financial Services Tech of the Year E-Commerce - AI and Machine Learning Innovation Excellence Insurance Broker Excellence Award – Platinum Best Loyalty Program - PBP One Best Training Initiative for Insurance Sector - Gurukul Awards & Recognition FICCI – PICUP Award Best Insurtech Financial Technology - Exceptional Products/ServicesFintech startup of the year
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109 Thank You For any queries please email: investor.relations@pbfintech.in PB Fintech Limited Plot 119, Sector 44 Gurugram Haryana 122001