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PB Fintech Limited Results Earnings Presentation – Q2FY27 India’s Largest Online Insurance & Credit Marketplace 30th Oct 2026
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PB Fintech – Snapshot: Sept’26 2 New Initiatives 172.6 Mn Registered Consumers (till date) 29.7 Mn Transacting consumers2 (till date) 125K+ Health Claims Supported (H1FY27) 90%+ CSAT 13.1 Mn Transactions (till date) 63.4 Mn Credit score consumers (till date) 3.3 Mn Avg. Monthly Enquiries (Credit products)3 8.2 Mn Transacting Consumers2 (till date) Insurance marketplace focused on providing end-to-end insurance solutions to the retail consumers Credit marketplace focused on providing credit products including credit score across consumer segments UAE Business: ~50% Non-motor portfolio; Profitable operations PB has expanded into new initiatives to further strengthen their leadership positions with increased growth momentum Notes: 1. India Insurance Premium excludes GST. 2. Unique Consumers; 3. As of Q2FY27 Ended; 4. Unique clients for whom policies were booked CSAT: Customer Satisfaction Score; Protection: Health + Term Umbrella entity comprising of India’s leading marketplaces that offer end-to-end insurance & credit solutions to consumers with an aim to help the Indian middle class secure social security 76.6 Mn Insurance Policies Sold (till date) Enablement platform for 570K+ partners with presence in ~19K pin codes Corporate Insurance; 22K+ Corporates & SMEs (Q2FY27)4 +47% YoY Protection New Premium (H1FY27) H1FY27 Total Insurance Premium: ₹17,7571 Cr H1FY27 Total Loan Disbursal: ₹9,105 Cr 4 Lacs Credit cards issued (Q2FY27 ARR) +22% YoY Core Online Loan Disbursals (Q2FY27)
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3 Q2FY27 Quarterly Performance
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Key Highlights: Q2 FY27 4*India Insurance Premium numbers exclude GST TOTAL REVENUE ₹2,178 Cr Strong top-line growth +35% YoY TOTAL INSURANCE PREMIUM +38% YoY Robust Premium Growth Total – PB Fintech PROFIT AFTER TAX (PAT) ₹192 Cr PAT grew from ₹135 Cr to ₹192 Cr YoY (2% of total Premium); Margin up from 8% to 9% YoY +43% YoY PROTECTION PREMIUM +42% YoY New Premium (Health + Term) Core Online INSURANCE PREMIUM +38% YoY Core Online Insurance Premium Core Online LENDING DISBURSAL +22% YoY 5th consecutive quarter of sequential growth Core Online
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5 Overall Business: Q2 FY27 YoY Revenue grew at 35% YoY; Adj. EBITDA improved by 39% ₹ Crores Q2 FY27 Q2 FY26 YoY Total Core Online Business New Initiatives Total Core Online Business New Initiatives Total Core Online Business New Initiatives Premium 9,385 6,543 2,842 6,824 4,746 2,078 38% 38% 37% Revenue 2,178 1,336 842 1,614 958 655 35% 39% 28% Insurance Credit 1,211 125 852 106 42% 19% Contribution (non-GAAP)# 631 583 48 464 428 36 36% 36% 33% Contribution % 29% 44% 6% 29% 45% 5% Adjusted EBITDA (non-GAAP) 216 259 (42) 156 183 (27) 39% 41% (58%) Adjusted EBITDA % 10% 19% (5)% 10% 19% (4)% • Core Online Businesses include Policybazaar & Paisabazaar • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect, PB Pay, Pensionbazaar • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Brand spend (Online & Offline) is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated • India Insurance Premium numbers exclude GST
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6 Overall Business: Q2 FY27 P&L Q2 PAT grew 43% YoY ₹ Crores Q2 FY27 Q2 FY26 YoY Adjusted EBITDA (non-GAAP) 216 156 39% ESOP Charges 51 58 (13)% EBITDA 166 98 69% Depreciation 44 34 29% Finance Cost 12 9 26% Other Income 100 85 18% Share of profit/(loss) of associates (4) 3 (259)% Tax 13 7 82% PAT 192 135 43% + 39% YoY Q2 Adjusted EBITDA + 69% YoY Q2 EBITDA + 43% YoY Q2 PAT • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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7 Overall Revenue & PAT : Q2 FY27 51% Revenue CAGR; Consistent PAT growth since listing 7.8x Quarterly Revenue + ₹397 Cr Quarterly PAT 280 573 812 1,167 1,614 2,178 -204 -187 -21 51 135 192 Q2FY22 Q2FY23 Q2FY24 Q2FY25 Q2FY26 Q2FY27 Revenue PAT PAT Margin Revenue, PAT and PAT Margin -73% -33% -3% 8% 9% -73% to 9% Quarterly PAT Margin improved from Note: Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated In last 5 years In last 5 years In last 5 years 4%
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8 Overall Business : Rolling 12 months Revenue grew 4x in 4 years; PAT 2.3% of the total premium 12 months ending (₹ Cr) Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 Mar-25 Jun-25 Sep-25 Dec-25 Mar-26 Jun-26 Sep-26 Premium 7,901 9,034 10,341 10,870 11,715 12,837 14,231 15,922 17,723 19,408 21,122 22,670 24,575 27,039 29,934 32,378 34,939 Revenue 1,986 2,229 2,558 2,718 2,956 3,217 3,438 3,783 4,138 4,559 4,977 5,315 5,761 6,241 6,794 7,334 7,898 Contribution (non-GAAP)# 419 497 623 737 844 942 1,028 1,092 1,164 1,235 1,366 1,453 1,599 1,774 1,954 2,132 2,298 Contribution % 21% 22% 24% 27% 29% 29% 30% 29% 28% 27% 27% 27% 28% 28% 29% 29% 29% Adjusted EBITDA (non-GAAP) (290) (227) (119) (30) 36 103 144 170 213 252 332 372 472 593 725 822 882 Adj EBITDA % (15%) (10%) (5%) (1%) 1% 3% 4% 5% 5% 6% 7% 7% 8% 10% 11% 11% 11% PAT* (909) (698) (488) (295) (130) (5) 64 95 167 202 311 377 461 579 670 748 806 PAT%* (46)% (31)% (19)% (11)% (4)% 0% 2% 3% 4% 4% 6% 7% 8% 9% 10% 10% 10% PAT* as % of Premium (11.5)% (7.7)% (4.7)% (2.7)% (1.1)% 0% 0.5% 0.6% 0.9% 1.0% 1.5% 1.7% 1.9% 2.1% 2.2% 2.3% 2.3% • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Brand spend (Online & Offline) is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • *PAT excluding Exceptional item of ₹41 Cr in Q1 FY25 • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated • India Insurance Premium numbers exclude GST
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9 Overall Insurance Premium & Disbursal – Q2 FY27 Q2 Insurance Premium grew 7.5x and Disbursal grew 3.1x Insurance Premium (₹ Cr) 1,252 2,272 3,118 4,919 6,824 9,385 Q2 FY22 Q2 FY23 Q2 FY24 Q2 FY25 Q2 FY26 Q2 FY27 Core Online Business New Initiatives Disbursals (₹ Cr) 1,506 2,922 4,139 4,237 8,570 4,739 Q2 FY22 Q2 FY23 Q2 FY24 Q2 FY25 Q2 FY26 Q2 FY27 Core Online Business New Initiatives 7.5x • India Insurance Premium numbers exclude GST
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10 12 months ending (₹ Cr) Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 Mar-25 Jun-25 Sep-25 Dec-25 Mar-26 Jun-26 Sep-26 Revenue 1,484 1,591 1,710 1,855 2,043 2,211 2,375 2,524 2,687 2,865 3,073 3,242 3,439 3,708 4,079 4,440 4,818 Contribution (non-GAAP)# 629 690 741 818 905 980 1,061 1,113 1,166 1,221 1,326 1,384 1,494 1,642 1,814 1,974 2,128 Contribution % 42% 43% 43% 44% 44% 44% 45% 44% 43% 43% 43% 43% 43% 44% 44% 44% 44% Adjusted EBITDA (non-GAAP) (14) 53 107 171 227 277 324 348 385 423 501 528 605 716 841 943 1,019 Adj EBITDA % (1)% 3% 6% 9% 11% 13% 14% 14% 14% 15% 16% 16% 18% 19% 21% 21% 21% • Core Online Businesses include Policybazaar & Paisabazaar • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Brand spend (Online & Offline) is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated Core Online Business: Rolling 12 months Revenue grew 3.2x in 4 years; margin improved from -1% to 21%
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11 New Initiatives Continued leadership in insurance initiative; growth with improving efficiency Margin % -75% -24% -9% 0% 5% 6% -128% -40% -26% -12% -4% -5% Q2 FY22 Q2 FY23 Q2 FY24 Q2 FY25 Q2 FY26 Q2 FY27 Contribution % EBITDA % • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect, PB Pay, Pensionbazaar • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Brand spend (Online & Offline) is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated 16 164 215 407 655 842 Q2 FY22 Q2 FY23 Q2 FY24 Q2 FY25 Q2 FY26 Q2 FY27 Insurance initiatives (UAE, PBFB, PB Partner) Others (PB Connect, PB Pay, PensionBazaar) +40% YoY Insurance initiatives Total: +28% Revenue (₹ Cr) Insurance initiatives grew revenue 40% YoY and improved Adj. EBITDA margin to −3.7% from -4.4% YoY; overall margin dip driven by early-stage PB Pay and Pensionbazaar
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12 12 months ending (₹ Cr) Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 Mar-25 Jun-25 Sep-25 Dec-25 Mar-26 Jun-26 Sep-26 Revenue 503 638 848 863 914 1,007 1,062 1,259 1,451 1,694 1,904 2,073 2,322 2,533 2,715 2,894 3,081 Contribution (non-GAAP)# (211) (193) (118) (81) (61) (38) (34) (21) (2) 13 40 69 105 132 140 158 170 Contribution % (42%) (30%) (14)% (9)% (7)% (4)% (3)% (2)% 0% 1% 2% 3% 5% 5% 5% 5% 6% Adjusted EBITDA (non-GAAP) (277) (280) (226) (201) (191) (174) (180) (177) (173) (171) (169) (156) (133) (123) (116) (122) (137) Adj EBITDA % (55%) (44%) (27)% (23)% (21)% (17)% (17)% (14)% (12)% (10)% (9)% (8)% (6)% (5)% (4)% (4)% (4)% • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect, PB Pay, Pensionbazaar • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Brand spend (Online & Offline) is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated New initiatives: Rolling 12 months 6.1x revenue growth in 4 years; Contribution at 6%
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13 Core New Premium Growth continues for Core New Insurance Premium Core New Premium YoY growth 18% 35% 40% 49% 70% 64% 45% 19% 21% 15% 36% 48% 39% 34%34% 44% 38% 34% 39% 39% 40% 37% 41% 38% 56% 59% 48% 41% 0% 10% 20% 30% 40% 50% 60% 70% 80% Q1 FY24 Q2 FY24 Q3 FY24 Q4 FY24 Q1 FY25 Q2 FY25 Q3 FY25 Q4 FY25 Q1 FY26 Q2 FY26 Q3 FY26 Q4 FY26 Q1 FY27 Q2 FY27 Total (with savings) Total (w/o savings) • India Insurance Premium numbers exclude GST
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14 Renewal / Trail revenue 42% growth YoY on 12M Rolling basis 80 131 195 260 390 556 774 1,097 Insurance Credit 12 Months Rolling Renewal / Trail Revenue (₹ Cr) Δ64 Δ65 Δ130 Δ166 Δ218 Δ323 Δ51
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15 H1FY27 Half Year Performance
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Key Highlights: H1 FY27 16*India Insurance Premium numbers exclude GST TOTAL REVENUE ₹4,066 Cr Strong top-line growth +37% YoY TOTAL INSURANCE PREMIUM +39% YoY Robust Premium Growth Total – PB Fintech PROFIT AFTER TAX (PAT) ₹355 Cr PAT grew from ₹220 Cr to ₹355 Cr YoY (2% of total Premium); Margin up from 7% to 9% YoY +62% YoY PROTECTION PREMIUM +47% YoY New Premium (Health + Term) Core Online INSURANCE PREMIUM +39% YoY Core Online Insurance Premium Core Online LENDING DISBURSAL +27% YoY Re-strategizing PB Connect Core Online
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17 Overall Business: H1 FY27 YoY Revenue grew at 37% YoY; Adj. EBITDA improved by 64% ₹ Crores H1 FY27 H1 FY26 YoY Total Core Online Business New Initiatives Total Core Online Business New Initiatives Total Core Online Business New Initiatives Premium 17,757 12,297 5,459 12,752 8,833 3,919 39% 39% 39% Revenue 4,066 2,530 1,536 2,962 1,792 1,170 37% 41% 31% Insurance Credit 2,278 253 1,584 207 44% 22% Contribution (non-GAAP)# 1,180 1,087 93 836 773 63 41% 41% 47% Contribution % 29% 43% 6% 28% 43% 5% Adjusted EBITDA (non-GAAP) 402 481 (78) 245 303 (57) 64% 59% (36)% Adjusted EBITDA % 10% 19% (5)% 8% 17% (5)% • Core Online Businesses include Policybazaar & Paisabazaar • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect, PB Pay, Pensionbazaar • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Brand spend (Online & Offline) is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated • India Insurance Premium numbers exclude GST
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18 Overall Business: H1 FY27 P&L H1 PAT grew 62% YoY ₹ Crores H1 FY27 H1 FY26 YoY Adjusted EBITDA (non-GAAP) 402 245 64% ESOP Charges 98 113 (14)% EBITDA 305 132 131% Depreciation 84 67 25% Finance Cost 23 18 27% Other Income 193 183 5% Share of profit/(loss) of associates (7) 4 (263)% Tax 29 15 93% PAT 355 220 62% + 64% YoY H1 Adjusted EBITDA + 131% YoY H1 EBITDA + 62% YoY H1 PAT • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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19 Overall Revenue & PAT : H1 FY27 51% Revenue CAGR; Consistent PAT growth since listing 7.9x H1 Revenue + ₹671 Cr H1 PAT 517 1,079 1,477 2,178 2,962 4,066 -315 -391 -33 111 220 355 H1FY22 H1FY23 H1FY24 H1FY25 H1FY26 H1FY27 Revenue PAT PAT Margin Revenue, PAT and PAT Margin -61% -36% -2% 7% 9% -61% to 9% H1 PAT Margin improved from Note: Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated In last 5 years In last 5 years In last 5 years 5%
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20 Overall Insurance Premium & Disbursal – H1 FY27 H1 Insurance Premium grew 6.6x and Disbursal grew 3.7x Insurance Premium (₹ Cr) 2,684 4,432 5,807 9,298 12,752 17,757 H1 FY22 H1 FY23 H1 FY24 H1 FY25 H1 FY26 H1 FY27 Core Online Business New Initiatives Disbursals (₹ Cr) 2,490 5,242 7,681 7,377 15,572 9,105 H1 FY22 H1 FY23 H1 FY24 H1 FY25 H FY26 H1 FY27 Core Online Business New Initiatives 6.6x • India Insurance Premium numbers exclude GST
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21 New Initiatives : H1 FY27 Continued leadership; growth with improving efficiency New Initiatives (₹ Cr) 21 298 364 752 1,170 1,536 -30 -136 -101 -93 -57 -78 H1 FY22 H1 FY23 H1 FY24 H1 FY25 H1 FY26 H1 FY27 Revenue EBITDA Margin % -79% -30% -9% 0% 5% 6% -148% -46% -28% -12% -5% -5% H1 FY22 H1 FY23 H1 FY24 H1 FY25 H1 FY26 H1 FY27 Contribution % EBITDA % • New Initiatives include PB Partners, PB for Business, PB UAE & PB Connect, PB Pay, Pensionbazaar • # – Contribution: Revenue minus Direct Costs (Employee direct cost + Acquisition Marketing) • Brand spend (Online & Offline) is included as a part of fixed costs • Adjusted EBITDA is non-GAAP measure excluding ESOP charges • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94 Lacs, Q1FY26: ₹1 Lac) due to amalgamation of Makesense Technologies; financials restated
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22 Insurance All round performance; Growth, Efficiency & Customer Exp ₹9,385 Cr +38% YoY Insurance premium in Q2 FY27 +42% YoY in Q2 FY27 Protection (Health & Term) New Premium growth ₹1,150 Cr+ ARR1 of renewal revenue 90%+ Customer satisfaction CSAT2 for Q2 FY27 "Har Family Hogi Insured" – We aim to protect every Indian family against the financial impact of death, disease & disability . We continue expanding our regional reach using TV campaigns in regional languages like Tamil, Telugu and Marathi and offering sales support in 250+ cities in 22 languages Quality of Business Superior Business Quality in terms of claims ratios & retention rates – making our business profitable for partners High disclosure rates & fraud detection improving claims settlement ratios for partners On-ground claims support with 30-min TAT in 300+ cities Operating Efficiency 85%+ of Motor (2W & 4W) & Travel insurance transactions continue to be unassisted Continue to expand the phygital model to 250+ cities; driving meaningful impact on Health & Life Insurance businesses Steady growth in premium per enquiry; rising share of hybrid-mode business Product & Process Innovation Continued focus on product and process innovation across segments spread across 1,100+ Plans Consistent improvements in customer service and claims support; 125K+ Claims supported in H1 FY27 Heartening customer feedback reflected in sustained 90%+ CSAT2 India Insurance Premium numbers exclude GST | 1: ARR of Q2 FY27 | 2: CSAT is for Policybazaar online Business only 52% growth
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23 Term Credit-life customers Up to 70% lower cost Affordable-cover seekers (<₹3 lakh) Saral Jeevan Bima Homemakers Multiple plans with sum assured up to ₹1 Cr Self-employed Plans with digital income estimation Health Missing middle Value plans; monthly-mode premium plans Youth & Gen Z Affordable plans with wellness benefits (gym pass, step tracker) Senior citizens Economical plans with Day-1 cover; elderly care & emergency assistance Maternity Waiting period as low as 3 months Pre-existing disease (PED) Zero waiting period plans with PED buy-back rider; impaired-lives plans Beyond Term & Health Motor: Usage-based, pay-as-you-drive plans Travel: Plans for senior citizens travelling with pre- existing diseases POLICYBAZAAR: EXPANDING THE INSURANCE NET Expanding access to India’s under-served segments
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24 AI & Tech The PB AI Operating System "In the AI world, the advantage no longer comes from having access to data. It comes from the ability to operationalize intelligence." AI is embedded in the core of how Policybazaar – For Insurance Partner For PB Advisors For Customers AI ENGINE AI for the Ecosystem Operates Serves Scales
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25 The Scale we operate at ! AI & Tech 21 LAC calls processed daily 100% AI-processed where talk-time exceeds 60 seconds – across 7 Indian languages with seamless code-switching. 17 Lac minutes of conversation / day 8× deeper analysis with AI 2.7 Lac emails / day 100% AI-polished 7 Lac documents processed / day 1,000 hours saved daily 19,000 chats handled / day 100% AI first reply 20,000 tickets categorised / day 100% AI triaging 600 GB data processed / day Continuous, real-time Impact OPERATIONALIZED ~10 Crore No. of customer interactions occur every month Delivering top-quality advice at this scale is humanly impossible. AI is not augmentation – it is the operating model.
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PB Operating System – Key Highlights AI & Tech Beyond scale, the AI stack is embedded across voice, advisors, service, risk and in-house build capability. 100% calls transcribed In-house, on-premise ASR (9 Indian languages ) ~2.5 Mn transcription hours in Q2 FY27 2.5 Cr documents PII-masked at point of entry 100% calls read by NLP mis-selling & data leakage ₹9,618 Cr sum assured risk averted FY26 (term + savings) Advisor Productivity +15% advisor productivity AI-driven intent calling ~1L Ask Genie queries/day underwriting, product & medical +20% conversion improvement +10% average ticket size Customer Service 50 bots live 28 voice + 22 chat bots 40% queries resolved by bots fully resolved without escalation 2× faster issue resolution single customer view across products Risk Intelligence 65+ parameters scored real time per customer Pre issuance checks deepfake, KYC match, liveness 65%+ motor inspection in 5 mins up from 16% in Q1 FY27 Build Capability 5 agentic workflows live towards 15 in FY27 60 data scientists specialist core team 100% tech team AI-enabled developing with AI 26
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27 Paisabazaar Continue to Focus on Serving Financial Needs 1: ARR based on quarter ended Sep-26 2: Customers who ever accessed credit score from Paisabazaar (excl.PB Connect), Management estimates ₹19k Cr Loan disbursal ARR1 Free credit scores accessed (Cumulative) 70%+ Disbursals to existing customers2 Enabling Access to Credit & Investments Transparency, wide choice and independent, unbiased advice for India's diverse consumer segments. Beyond credit, we launched Bonds, FDs & MF Our Brand purpose "Har Sapna Hoga Sach" – powers our mission of building a consumer-focused financial wellness platform. We continue to enable access to credit for India’s diverse consumer segments, through transparency, wide choice, independent (unbiased) & right adv ice. Deep Customer Engagement ~5 Mn customers engage each month – ⅓ are underserved and early-stage credit consumers. We empower them to track, manage and improve their credit health. 70%+ disbursals to existing customers2 – strong repeat behavior App as a Daily-Use Platform AI-driven, deeply personalized, integrated with BBPS for bill payments and mobile recharges, and supported by PB Wallet Higher engagement, retention & conversion – emerging dominant channel Robust Risk Framework Building robust risk framework by augmenting bureau data with alternate data – enabling better credit assessment, sharper fraud detection and smarter decisioning ~3× higher 6-month delinquency in PB rejected, lender approved customers 4 Lacs Card issuance ARR1 6.3Cr
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28 Two leading consumer destinations c. 1.6 63.4 mn Consumers accessed their Credit Scores(4) 8.2 mn Transacting Consumers(5) 13.1 mn Transactions(6) Consumers who have made at least one transaction on Paisabazaar Average transactions per transacting consumer Consumers who have purchased at least one insurance policy through Policybazaar Average policies per transacting consumer 172.6 mn Registered Consumers(1) 29.7 mn Transacting Consumers(2) 76.6 mn Policies Sold(3) c. 17% c. 2.6 1. Consumers registered on Policybazaar platform as of September 30, 2026 2. Cumulative number of unique Consumers who bought at least one product on Policybazaar since its inception till September 30, 2026 3. Cumulative number of new life and non-life insurance policies sold and non-life insurance renewals on Policybazaar since its inception till September 30, 2026 4. Consumers who accessed their credit scores through Paisabazaar till September 30, 2026 5. Cumulative number of unique Consumers who made at least one transaction on Paisabazaar since its inception till September 30, 2026 6. Cumulative number of transactions made on Paisabazaar since its inception till September 30, 2026 Policybazaar Paisabazaar
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30 India's Macro Tailwinds Growing middle class with rising incomes & favorable demographics Rising GDP per Capita (US$) 6.4x In the last 25 years Demographic Dividend – Median Age (Years) ~29 Years India’s Median Age Growing Middle Class adult population (Mn) 443 710 1,584 2,818 2000 2005 2015 2025 29 39 40 45 India US China EU Affluent Well-off Middle Income Low Income (Unserved) Low Income (Non-Bankable) >700 Mn India’s Middle Class by 2031E Source – IMF, Redseer 160 - 170 200 - 210 470 - 500 90 - 100 20 - 25
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31 Digital India Smartphone, internet & digital payments driving a new economy Smartphone Penetration in India (Users/Total Population) 2009 1% 2015 15-18% 2020 30-32% 2025 50-55% 700-750 Mn Current smartphone users Internet Users & Transactors (Mn) ~1000 Mn Online Transactors by 2030E No. of Digital Transactions US$ 60-70 Tn Transaction value by FY28E Internet Users 2018 500-550 Internet Users 2025 900-950 Internet Users 2030E 1,050-1,100 Online Transactors 2025 450-500 Vol FY21 44 Bn Vol FY25 185 Bn Vol FY28E 500-550 Bn UPI share FY25 84% Powered by India's DPI Rails: Aadhaar | UPI | Account Aggregator | DigiLocker | e-KYC | BBPS | RuPay | FASTag | GSTN Source: World Bank, BofA, Redseer, RBI
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32 India’s Financial Services Massive under-penetration: India significantly lags global benchmarks across all key metrics Retail lending as % of GDP Credit Card Penetration (%) Life Insurance Density (US$) Source: World Bank, EY Parthenon General Insurance Density (US$) 74 274 3,640 2,145 361 37% 61% 83% 74% 62% 5% 38% 62% 67% 35% 23 234 1,956 7,536 528 IndiaChinaUKUSAGlobal India’s Retail Lending is 42% Lower vs Global avg x 1.6x 2.2x 2x 1.7x Globally Credit Card Penetration is 7x of India 7.6x x 12.4x 13.4x 7x 49x 29x 4.9x 3.7x x 85x 328x 23x 10x x Global Life Insurance Density is 4.9x of India Global General Insurance Density is 23x of India
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33 India's Insurance Protection Gap Abysmally low penetration, massive out-of-pocket spend, widest mortality gap Insurance Penetration (% of GDP) Health Out-of-Pocket Expense Mortality Protection Gap (Protection Required minus Life Coverage) Only 3% Life Coverage in India: Term Insurance is needed Source: IRDAI, Swiss Re, Sigma World Insurance Report, OECD; Mortality Protection Gap figures are as of 2023 3.3% 3.4% 3.5% 3.7% 3.7% 3.8% 4.2% 4.2% 4.0% 3.7% 2.6% 2.7% 2.7% 2.8% 2.7% 2.8% 3.2% 3.2% 3.0% 2.8% 0.7% 0.7% 0.8% 0.9% 1.0% 0.9% 1.0% 1.0% 1.0% 0.9% FY15 FY16 FY17 FY18 FY19 FY20 FY21 FY22 FY23 FY24 Overall Life Non-Life India 66% China 36% Australia 15% UK 14% Japan 14% 66% of India's health expenditures out- of-pocket: Health Insurance is needed 97% 88% 82% 72% 59% 49% 47% India China US Australia Japan France Canada Indonesia 47% US 11%
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34 The Fintech Opportunity DPI rails + under-penetration = huge addressable market for vertical platforms Fintech Funding by Segment Key Themes Shaping the Ecosystem Source: EY Global India Payments 21% 43% Digital Lending 30% 22% WealthTech 14% 12% InsurTech 5% 11% Neobanking 11% 8% SaaS 19% 4% DPI Rails Creating conducive environment for fintech innovation Power Law Dynamics Affluent India driving significant value; next 200Mn driving credit access Vertical > Super-app Vertical plays consistently outperform horizontal super-app models Collaborate vs Compete Fintech-BFSI partnerships becoming the dominant go-to-market model Protection & Wealth Gap Massive opportunity to unlock India's insurance and wealth management gap Supply Chain Digitization Fintech SaaS and open networks reshaping distribution
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35 Tier 2 & 3 Cities – The Next Growth Frontier Insurance growth shifting decisively beyond metros Insurance Density – India vs World Geography Penetration(%) Density ($) Life (%) Non- Life (%) Life ($) Non- Life ($) USA & Canada 2.7 8.6 1,999 6,416 Adv. EMEA 4.3 3.0 1,957 1,351 Adv. Asia Pac 5.4 3.1 1,964 1,133 Emerging Asia 2.1 1.6 131 98 World 2.8 4.0 354 499 India 3.0 1.0 70 22 Population by City Tier (Cr) Tier I 12.9 Tier II 25.1 Tier III+ 100.8 Tier 1: Premium Share 72% FY17 41% FY22 20% FY27P Tier 1 Others Tier 1 = 10% of population but still 41% of insurance premium
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36 India’s Insurtech Ecosystem B2C B2B2C B2B B2C Broker PoSP Agents & Consolidators Embedded Insurance Group Insurance Description Platform aggregating & selling insurance from multiple insurers directly online to customers Insurtech selling insurance through partner PoS agents or agencies Insurtech selling insurance embedded with a purchased good or service Insurtech selling group insurance products to businesses Lead Generation Retain customer leads on own platform Leads managed by partner agents Leads generated by seller partners Not applicable End-to-End Journey Proactive conversion using call center / physical support Conversion using agents / agencies Conversion through seller partners Proactive conversion using Salesforce Policy Support (Servicing & Claims) App-based claims assistance & VAS, special support teams Call centers for limited claims assistance App-based claims assistance & VAS App-based claims assistance & VAS PB Fintech Brands
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37 How Policybazaar Solves Insurance? C H A L L E N G E S O U R S O L U T I O N F O R C O N S U M E R S F O R I N S U R E R S Human-Intensive Operations → Tech-enabled processes with Data-backed innovation Seamless digital journeys Operating cost efficiency High-Cost Physical Distribution → Digital distribution with sharp risk assessment One-stop insurance shop with 1,100+ products Untapped markets at scale Information Asymmetry → Product & process transparency for customers; Risk transparency for Insurer Unbiased, commission- agnostic advice High-quality disclosures Blanket Portfolio Underwriting → Data-based customized Underwriting; Digitized & personalized claims experience Personalized products & risk-based pricing Risk scores reduce fraud & claims Service & Support throughout the lifecycle Customer Delight
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38 Our Business Model A self-reinforcing flywheel powered by trust, data, and technology Consumer Education through Mass Media & PR Inbound Consumers Direct Traffic Better Conversion (Pull Vs Push) Increasingly Efficient Operations Direct Declaration (Vs Push) Sharp Risk Assessment, Lower Claims Ratio Consumer Pull (Vs Push) Lower Lapse Rates, Higher Persistency Fraud Detection & Driving First Notification Of Loss We Can Invest In Better Consumer Service & Claims Assistance Insurers Can Focus On New Product & Process Innovation Increasingly Big Scale Better Quality Business At Scale
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39 Platform Advantage Creating value for consumers and insurance partners F O R C O N S U M E R S User-Friendly Experience Customized journeys, NLP chatbots, seamless digital flow 1,100+ Products, 55 Insurers Extensive selection across 10 product categories Unbiased Advisory Commission-agnostic, transparent recommendations Post-Purchase Delight Full lifecycle: claims, renewals, service support F O R I N S U R A N C E P A R T N E R S High-Quality Disclosures Direct from customer – bypassing fraud prone agent channel 18-Year Data Vintage 29.7 Mn transacting customers; huge customers & claims data Digital Scoring & Underwriting Risk Pricing Simulation: Exclusive digital variables; niche product conceptualization; risk scores at login Voice Analytics Insights 100% calls transcribed; behavioural insights & tone analysis Source: NLP: Natural Language Processing 10 categories 55 partners 1,100+ plans 29.7 Mn customers 18 yrs data
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40 Our Offerings from 55 Partners Multiple product categories across protection, compliance, savings, and more P R O T E C T I O N C O M P L I A N C E- L E D S A V I N G S & I N V E S T M E N T O T H E R S Health Insurance ~300 Plans 27 Partners Term Insurance 90+ Plans 18 Partners Motor Insurance 350+ Plans 22 Partners Travel Insurance 40+ Plans 15 Partners Investment Plans 190+ Plans 17 Partners Home Insurance Pet Insurance
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41 Health Insurance – Product Suite From special products to premium plans – catering to every segment C O V E R A G E A C R O S S S E G M E N T S Healthy Individuals & Families Plans to suit evolving needs; Yearly cover increase Senior Citizens 30-min guaranteed claim support in 300+ cities; Dedicated RM Maternity Plans Pre & post-natal expenses; newborn cover from day-1; Waiting period as low as 3 months Plans for Pre-existing Diseases (PED) Zero waiting period; PED Buy-Back rider; 3-way call (Doctor + PB Advisor + Customer) A F F O R D A B I L I T Y S P E C T R U M P R E M I U M S P E C T R U M Cost-Effective Plans • Coverage for shared rooms (4 beds / general wards only) • 40-50% lower pricing than standard plans • Enhancing affordability via Limited Network Plans Multi-year plans HNIs Plans • Coverage up to 5 years • Higher discounts High Coverage Plans • Unlimited Coverage Options • Plans covering Advance Technology Methods • Elite Experience • Dedicated SPOC for issuance & service support • Dedicated Toll-free & direct lines for claims assistance 10% 26% 32% 37% Q2 FY24 Q2 FY25 Q2 FY26 Q2 FY27 Monthly Payment Mode Share of Business NRI Care Plans • End-to-end healthcare support for your family in India • Pre – During – Post Hospitalization support; In-hospital claim and discharge support • Concierge | Emergency Non-stop dedicated support
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42 Health Insurance – Innovation & Niche Offerings Pushing the product frontier with enhanced coverage E N H A N C E D C O V E R A G E 2-Hour Hospitalisation Replacing 24-hr minimum stay Zero Waiting Period Plans With PED Benefits: Asthma, BP, Diabetes Instant Protection Lesser disputes regarding waiting period Attracts large customer base with PED OPD Cover Cost-efficient for Insurer partners Covers diagnostic test & special treatments Better customer experience than IPD Greater claim eligibility Lower costs for insurers Product differentiation
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43 Health Insurance – App Ecosystem Driving Customer Engagement & Retention through App Ecosystem – Tele Consultation and VAS Offerings 43 Promotes Wellness | Discounts on Renewal Improves Conversion & Retention | Better Risk Assessment
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4444 Term Insurance – Product Suite New-age products for every consumer segment S A L A R I E D E M P L O Y E E S Smart Exit Plans Exit option at a chosen age and get back the premiums paid HNI Plans up to ₹20 Cr High sum assured with lowest price guarantee W O M E N S P E C I F I C P L A N S •Plans for housewives with ₹1 Cr sum assured • Covers Critical Illness like Cervical cancer, breast cancer S E L F E M P L O Y E D Plans for Self Employed • Income document waiver • Surrogate underwriting NRI NRI Focused Plans • World-Wide Coverage • Video medical tests • Hassle free digital process 13% 16% Q2FY24 Q2FY27 Women Men Term Insurance Mix PB Prime • Lifetime Discount to Policybazaar Customers • Discount basis better risk assessment5%
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45 Term Insurance – Credit Life Affordable protection for home loan borrowers C r e d i t L i f e I n s u r a n c eP R O B L E M Term insurance as home credit attachment is expensive – more than half1 of home loan customers are unsecured S O L U T I O N Low-cost reducing-cover term product that fills the protection gap B E N E F I T S T O C U S T O M E R S Up to 70% lower cost vs single-premium loan-linked products 0% GST On individual life insurance Flexible coverage Reduces with outstanding loan balance Regular pay product Enhancing affordability for borrowers L I F E T I M E P R E M I U M C O M P A R I S O N ( 2 0 Y E A R S ) Life Cover Online Price Offline Price Saving ₹50 Lacs ₹1.5 Lacs ₹3 Lacs* ₹1.5 Lacs ₹1 Cr ₹1.7 Lacs ₹4.5 Lacs* ₹2.8 Lacs ₹2 Cr ₹3.4 Lacs ₹8.5 Lacs* ₹5.1 Lacs *Offline premiums as per industry standards. Assuming 35 yrs old customer, 20-yr loan tenure at 8% p.a. Save ~₹5 Lacs on Home Loan Insurance with 0% GST benefit Notes: 1: Company estimates
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46 Motor Insurance – Improving Affordability Usage-Based Plans, Flexible Payments & Smart Discounts Multi-Year Plans 3-year own damage + 3-year third party. No yearly renewals, long-term better value. Inspection Discount Upload a short video of your car after payment for an instant inspection discount. Garage Network Discount Good Driver Discount F l e x i b l e P a y m e n t s & D i s c o u n t s Upload Odometer Reading After payment, upload odometer reading on the Policybazaar app to activate coverage. Coverage Within Limit Car is insured only within your chosen km limit – 2,500 to 15,000+ km per year. Top-Up Anytime About to exhaust your yearly driving limit? Get a top-up instantly to stay covered. P a y- As - Y o u- D r i v e Regular Plans Drive Less? Higher Discounts Unlimited Kms Pay for how much you drive Upload video of car MOTOR INSURANCE Upfront premium discount if you agree to get your car repaired at preferred network garages
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47 Motor Insurance – Consumer Connect Tools & Renewal Reminders Self-Service Tools Smart Renewal Reminders 1 2 3 4
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48 Savings Plans Customer-centric plans competing with other asset classes G O A L - B A S E D O F F E R I N G S Wealth Creation Low-cost ULIP (Growth) with capital guarantee solutions Savings for Child (WOP1) Investment goal protection through waiver of premium Pension Accumulation then annuitization built on NPS framework P L A N S P E C T R U M Capital Guarantee Market Linked Low-cost ULIP → From capital protection to high-growth exposure N R I P L A N S ( i n c l u d i n g V I A G I F T C I T Y ) USD-denominated investment options NRE/overseas bank accounts accepted Equity, gold, Shariah-compliant funds WOP: Waiver of Premium * T&C applied
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49 Savings Plans – Goal Based Savings WOP: Waiver of Premium T H E P R O B L E M : Y O U H A V E P L A N N E D F O R T H E F U T U R E , B U T I S I T T R U E L Y P R O T E C T E D ! Future investments stop Income halts – the SIP funding the goal stops; the non-negotiable plan ends. Immediate expenses arrive Last rites, medical bills and pending fees hit the family at the worst time. Regular cash flow disappears Daily household expenses still need money every single month. 030201 T H E A N S W E R : G O A L - B A S E D S A V I N G S With Waiver of Premium, the goal continues. If the earner is no longer there, the insurer picks up every remaining premium. The SIP never breaks. The child's education, the pension corpus, the dream home, they arrive on time, on plan. 2 X W A I V E R O F P R E M I U M E X P L A I N E D Triple Benefit Product 1. Life Cover 2. Income to Nominee 3. 2x Future Premium Paid by Insurers 2X Waiver of Premium: Protecting planned goals. Providing for unforeseen needs.
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` 50 Savings – Wealth Management Platform Full digital investment portfolio management – track, manage, grow Investment Portfolio Self Fund Switching Premium Reallocation Switch between fund options within ULIP Flexible amount-based or percentage-based Multicap, Largecap, Flexi Growth options No exit load on fund switches Redirect future premiums to different funds Change allocation percentages anytime Rebalance portfolio with one tap Built on insurance wrapper for tax efficiency Map Investments Map investments to life goals such as retirement, child education Measure progress against target corpus Identify shortfalls early with real- time Investment Report Card Take timely actions to stay on track Track paid amount vs current value Fund category & market cap breakdown Real-time NAV and performance View all plans: Market Linked, Capital Guarantee, Guaranteed Returns Track Manage Grow> >
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51 Savings – Wealth Management Platform Full digital investment portfolio management – track, manage, grow Track Manage Grow> >
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52 Pensionbazaar A marketplace for retirement solutions S t r a t e g y Delayed Start 90%+ of 50+ age group regret postponing retirement planning Inadequate Cover Inflation & healthcare costs underestimated, leading to shortfalls Limited Awareness No single platform for comparing diverse pension products Complexity & Trust Retirement planning confusing; trust in products varies widely K e y I s s u e s t o S o l v e I N D I A ' s 6 0 + A g e G r o u p P o p u l a t i o n ( % ) 8% 11% 20% 2010 2025 2050 Expected to double by 2050 (UNFPA) Financial Products NPS | Annuities | PPF | Pension ULIPs Health & Life Linked Hedge longevity & healthcare risks Ancillary Products Will creation, Retirement 'Saathi' Product Suite Digital-First Platform Personalized Solutions Customer Education Omnichannel Support
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53 Brand Campaigns Awareness campaigns in 10+ languages with celebrity partnerships Celebrity-Led Campaigns Building Brand Trust Leveraging Amitabh Bachchan’s trusted public image and cross- generational appeal to drive awareness for protection products (Health & Term Insurance) Regional Language Campaigns Available in 10+ Regional Languages Tamil Marathi Telugu Hindi Punjabi Gujarati Oriya Malayalam Bengali Kannada
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54 Mass Media & Brand Recall Sports events, TV integrations & multi-format media presence Sports Event Sponsorships TV Show Integrations & Value-added Branding IRONMAN 5i50 Triathlon Chennai HYROX Bengaluru SMVD Half Marathon Katra Hindi & regional TV show integrations Zee Kannada & multi-language reach
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55 Best of Both Worlds: Online B2C + Offline Push PB’s CHANNELS OF ACCESS Website / Mobile ONLINE Products, pricing, combos | Unassisted purchase | Book health tests Telephone ONLINE Purchase assistance | Service coordination | Medicals + docs Chat ONLINE Chatbot assistance | One- click renewals | Real-time claims updates Video Call Higher trust | Video KYC | Fraud detection | Motor claims In Person OFFLINE Location convenience | Human touch | Service & claims | Product combos Online B2C • Tele-assistance during purchase • Choices of products & pricing • Tech & customer-center based service / claims assistance • Distribution Commission only • Sharp risk assessment + real-time control on claims / frauds / mis-selling Consumers Insurers Online B2C + Offline Push • Tele-assistance • Choices of products & pricing • Tech & customer-center based service with on ground claims assistance • Distribution Commission only • Sharp risk assessment + real-time control on claims / frauds / mis-selling Consumers Insurers ONLINE + Human Touch
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56 Phygital approach On-ground sales support in 250+ cities, helping convert better Cities with on-ground sales support Book a Free Home Visit Expert Advice from Certified Advisors 30-60 Minutes Personalized Advice 24×7 Claims Support BENEFITS TO CONSUMER Flexible Engagement Convenient in-person meetings at your preferred time & place Human Touch Face-to-face guidance for complex insurance decisions Brand Trust Backed by the trusted Policybazaar brand & certified advisors Mis-selling Check Post-sales independent verification ensures the right product Increased Conversion Improved Market Share Higher Ticket Size BENEFITS TO PB Map not to scale; Location is indicative of states only for representation purpose. 250+ Cities 24/7 Claims support FREE Home Visit
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57 Technology for Consumers & Insurance Partners Seamless services using integrations for dedicated & real-time data pipes
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58 Technology solutions for Consumers Customized & self-aided journeys throughout the lifecycle C O N S U M E R L I F E C Y C L E 01 D I S C O V E R Customized Solutions Personalized quotations & plan recommendations 02 BUY Self-Aided Journeys Easy documentation using OCR & Computer Vision Real-time endorsements Calendar management Motor inspection 03 T R A N S A C T Seamless Transactions Payment gateway for single payment on combos 1-click refunds 04 M A N A G E Lifecycle Management 360° consumer view 1-click renewals 05 C L A I M Claims Assistance First-loss notification via app Hospital / garage network Smooth coordination with Insurers, TPAs, Garages & Hospitals
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59 Technology solutions for Consumers Customized & self-aided journeys throughout the lifecycle Fill-in customer details Compare products across insurers Self video inspection (Motor) or Telemedical (Life / Health) or upload docs Easy payment process User friendly interface assisting customers throughout the lifecycle
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60 Technology solutions for Consumers Customized & self-aided journeys throughout the lifecycle Life – Video Verification
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61 AI & Tech The PB AI Operating System "In the AI world, the advantage no longer comes from having access to data. It comes from the ability to operationalize intelligence." AI is embedded in the core of how Policybazaar – For Insurance Partner For PB Advisors For Customers AI ENGINE AI for the Ecosystem Operates Serves Scales
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62 The Scale we operate at ! AI & Tech 21 LAC calls processed daily 100% AI-processed where talk-time exceeds 60 seconds – across 7 Indian languages with seamless code-switching. 17 Lac minutes of conversation / day 8× deeper analysis with AI 2.7 Lac emails / day 100% AI-polished 7 Lac documents processed / day 1,000 hours saved daily 19,000 chats handled / day 100% AI first reply 20,000 tickets categorised / day 100% AI triaging 600 GB data processed / day Continuous, real-time Impact OPERATIONALIZED ~10 Crore No. of customer interactions occur every month Delivering top-quality advice at this scale is humanly impossible. AI is not augmentation – it is the operating model.
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63 The PB AI Operating System A I E M B E D D E D I N H O W P O L I C Y B A Z A A R O P E R A T E S , S E R V E S & S C A L E S F O R C U S T O M E R S GenAI-Powered Customer Service GenAI chatbots: Instant 24×7 query resolution AI voice bots across every customer touchpoint Personalised, consistent responses at scale Faster query resolution across every channel F O R P B A D V I S O R S Customer 360° Intelligence Agentic AI: full Customer 360° view with real-time intent Hyper-personalised product recommendations Personalised AI coach for every advisor Deeper engagement and hyper- personalised advice F O R I N S U R E R S Risk Intelligence Engine Profiling 30+ parameters per customer High-quality business filtering – only viable risks Deeptech models – accurate, transparent, explainable Better risk decisions for every insurer partner T H E A I S T A C K → Agentic AI Generative AI Vision OCR ML Pipelines Deeptech Risk AI Voice AI
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64 Every interaction captured, each signal converted to intelligence M U L T I L A Y E R I N T E L L I G E N C E S T A C K ↑ IMPACT Powered by layers 1→2→3 Customer Experience · 24×7 service availability · 2× faster issue resolution · Single customer view across LoBs Advisor Productivity · Ask Genie · 100K queries / day · Customer 360° view mid-call · AI coach for 20K advisors Business Boost · +20% conversion rate · +10% ATS uplift · 30% callbacks auto-scheduled 3 INTELLIGENCE Models that score, classify & detect Intent & Propensity Real-time next-best-action Sentiment & Escalation Auto-flagged on every call Auto-Classification 250 categories, zero manual sorting Risk Modelling Deepfake & inspection AI 2 COMMUNICATION AI channels across every touchpoint WhatsApp Bots 9 conversational workflows live Voice AI Purchase assistant & reminders Chat & Email Polishers Clear, professional, on-brand Marketing Campaigns Personalised on visitor intent 1 INFRASTRUCTURE Data, pipelines, security 3 TB Data Lake 2,500+ daily reporting pipelines 500 GB / day Continuous real-time ingestion 2.53 Cr Docs PII-Masked Privacy at point of entry Proprietary ASR 100% calls >10s transcribed A R C H I T E C T U R E
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65 Smarter conversations, higher conversions A U N I F I E D A I - P O W E R E D S A L E S S T A C K A C R O S S T H E L I F E C Y C L E 01 P R E P A R E Know Your Customer AI-generated 360° profile with portfolio insights, renewal status and opportunity signals – prepping advisors before every call. 02 E N G A G E Lead Summary View Real-time AI synthesis of customer requirements and concerns, with a prioritised action plan in the advisor's workflow. 03 C O N S U L T Ask with Genie Conversational AI assistant answering complex underwriting, product and medical queries, eliminating advisor knowledge gaps. 04 C O A C H AI Sales Coach Automated call analysis with personalised feedback, improvement plans and team-level performance benchmarking at scale. Pre-AI, advisors spent 60% of their time wrangling data and 40% talking to customers. With AI, we aim to increase the time spent by advisors on meaningful conversation to 90% – building trust and assurance. A I I N S A L E S
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66 Use Case 2: CRM systems with in-built ‘Intent Analysis’, ‘Lead Matching’, ‘Pitch Quality Check’ A I I N S A L E S A 360° customer view: Proprietary systems for lead management & booking management AUTO-ALLOCATION & REMINDERS INTENT ANALYSIS AI Powered Intent Analysis OPTIMAL LEAD ALLOCATION Matches lead score with Agent Score for Optimal Allocation Auto Allocation of leads, System based DND, and Call scheduler VOICE ANALYTICS ML based voice analytics for pitch quality check Data-driven insights across calls, chats, and purchases have empowered advisors to lift conversion by 20% and Average Ticket Size by 10%
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67 A I I N S A L E S Voice & ASR – built in-house 1 0 0 % C A L L T R A N S C R I P T I O N | 7 L A N G U A G E S | O N - P R E M I N F R A S T R U C T U R E Proactive detection and flagging of compliance breaches Speech to Text On-Prem ASR Model for 9 Indian languages Dialled Calls AI-NLP Intelligence Layer Language Transcription Compliance Mapping Accurate Speaker ID Diarization assigns text to advisor/agent vs Customers for clear context Hosted ASR model captures seamless language code- switching with high efficacy NLP detects miss-selling, data leaks, and threat based on context 100% of Calls are transcribed (Across 9 Indian Languages)
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68ML: Machine Learning NLP: Natural Language Processing Explicit Variables Implicit Variables Current Interactions Historical Interactions Website / M Site Tele / Video Meeting Enquiries Transaction Claims History Payment Graph Document Verification Biometrics/ Identity Verification Normal Abnormal Input Variables AI Risk Engine Scores every applicant in real time Risk Score < Cutoff Risk Score > Cutoff Sent to insurer for processing ! Flagged for additional checks Partner Benefits Value Delivered • Lower Claims Ratio • Higher Claim Settlement • Price Advantage • Process Advantage • Trust AI Models Outcomes A I I N R I S K Risk removed at entry, not after issuance 3 0 + P A R A M E T E R S P R O F I L E D P E R C U S T O M E R · R E A L - T I M E R I S K S C O R I N G Pre-issuance checks: Deepfake Detection | Face-KYC Match | PIVC Liveness | Voice Cross-referencing
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69 Risk assessment framework for fraud detection Face biometrics & Voice identification employed for fraud detection. Liveliness Detection is done to check for deepfakes, if any. Verification with Public Databases A I I N R I S K
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70 FY26 Measurable Impact Biometrics, robust verification and fraud prevention driving results I M P AC T M E T R I C S Deaths per 10k Policies2 Claims within first 12 months of issuance2 14.4 FY23 2.8 FY24 1.16 FY25 Prioritizing Sharper Risk Assessment over short term revenue gain 1.8 FY26 Note: 2: Only for Savings ₹9,618Cr Sum Assured risk averted in FY26¹ PB-initiated Life Insurance cancellations based on the PB Fraud Detection framework 3.2% o f P r e m i u m1 3.6% o f P o l i c i e s1 Note: 1: Term and Savings combined A I I N R I S K
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71 Service with speed, empathy & accuracy A I E M B E D D E D A C R O S S T H E S E R V I C E J O U R N E Y A I I N S E R V I C E 01 C U S T O M E R Case Summary AI-generated summary of complete customer interaction across all modes – chat, emails or calls. 02 C L A I M S Claim Processor Automated processing of claim documents – classification, bill checking, discrepancy identification. 03 C H A T Conversational AI Quick resolution to health insurance customers across claims, payments, status updates and policy features. 04 C O A C H Netra Service Coach Automated call analysis with personalised feedback, improvement plans and team-level benchmarking at scale. Sentiment-aware AI flags frustration and auto-escalates to human agents. Result: 2× faster issue resolution, 24×7 availability, and a single customer view across Life, Health and Motor.
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72 Service with speed, empathy & accuracy A I E M B E D D E D A C R O S S T H E S E R V I C E J O U R N E Y A I I N S E R V I C E Virtual RM Bot for Queries AI Powered Chat Assistants Motor Service Bot
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73 Claims Assistance End-to-end support across Health, Term & Motor at scale H e a l t h I n s u r a n c e • On-ground support in 300+ cities • Medical Counsellor from diagnosis to recovery T e r m I n s u r a n c e • Grief-support programs for nominees at free of cost • Claim assurance certificates issued by partners M o t o r I n s u r a n c e • Assured Delivery Program + Claim Kavach – a 24×7 repair & escalation support service Standing with our customers: Guiding them through their moments of truth – ‘Claims’ Motor MotorHealth Health 24×7 Dedicated support – even on holidays ~45K Customer Supported through ADP program (since launch in Q2FY25) 300+ Cities with on-ground health claims support 125K+ Number of Health claims supported by Policybazaar in H1 FY27 80K+ Number of Motor claims supported by Policybazaar in H1 FY27 Motor
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74 Claims Assistance – Health Insurance On-ground assistance — from first call to full recovery Health On-Ground Claims support in 300+ cities 1 2 3 4 5 Customer calls for claim assistance PB Advisor pitches the network hospital RM meets customer at hospital within 30 mins Hassle-free in-hospital experience Satisfied customer PB Advantage: From Diagnosis to Recovery Pre-hospitalization engagement | In- hospital RM support | Post-discharge follow-up A Medical Counsellor is assigned who provides unbiased guidance from first signs of illness to full recovery On-ground Claim support
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75 PB Care+ Easy Admission → No Deposit → Easy Discharge JOURNEY STAGE TODAY | any hospital WITH PB CARE+ | network hospital Admission Lengthy admission paperwork Seamless check-in via PB app Deposit Hospital deposit paid upfront Zero deposit at network hospitals Discharge In-depth verification delays discharge Easy discharge with T-1 settlement Claims cost High claims cost at tertiary hospitals Lower claims cost via pre-selected hospitals 375+ network centres with on-ground PB Care+ support Why it matters ! Customers Stress-free stay with no cash outlay Insurers Lower claims cost and faster settlement Policybazaar Higher renewals and a service moat that is hard to copy Supporting Customers from admission to discharge
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76 Claims Assistance – Health Testimonials Health claims experience endorsed by customers Debabrata Rana Testament to the power of Health Insurance in providing Financial Security and Peace of Mind I would like to express my sincere appreciation for Mr. Rohit Malik for his exceptional support and professionalism throughout the claim process. Rohit demonstrated a high level of dedication, efficiency, & responsiveness while handling my claim. His clear communication, helpful approach, and commitment to providing timely assistance made the entire process smooth and hassle-free. His professionalism and customer-focused attitude are truly commendable. I greatly appreciate the effort and support extended by Mr. Rohit Malik and would like to recognise him for delivering such an excellent service experience. Thank you, Rohit, for your outstanding assistance and exemplary service. Your efforts are sincerely appreciated.” I'm writing this email to express my sincere appreciation for the outstanding support and service provided by Mr. Shahid Ahmad Bhat during my hospitalization at XXX Hospital, Jammu. Mr. Shahid worked like an angel during a very difficult time when I was struggling in the ICU. His dedication and immense efforts helped me secure my insurance claim from XXX Health Insurance. He supported me throughout the entire process, guiding me at every step to ensure my claim was approved. I truly appreciate his commitment, compassion and tireless efforts in delivering an excellent customer experience during such a critical time. His support made a significant difference to me, and I would like to formally recognise his exceptional service. Please extend my heartfelt gratitude to Mr. Shahid Ahmad Bhat for his outstanding assistance and exemplary dedication.” Sukhwinder Singh Voonesh Sangotra I am writing to express my sincere appreciation for the exceptional support, professionalism, and dedication demonstrated by Mr. Sayantan Nath (PB Care+ Manager), Mr. Raja Hussain, and Mr. Baibhav Nidhi during my admission at XXX Hospital and while processing my cashless health insurance claim. My claim remained pending for nearly four hours at the time of final discharge, causing considerable anxiety and uncertainty. However, with the prompt intervention and support, the matter was actively followed up and my claim was successfully approved. What truly stood out was the way they took complete ownership of the situation. They proactively coordinated with the concerned teams, consistently followed up on the pending requirements, and kept me informed throughout the process. Their persistence, responsiveness, and commitment played a crucial role in resolving the issue and ensuring that my cashless discharge could proceed smoothly. In today's fast-paced environment, it is genuinely encouraging to come across professionals who go beyond their routine responsibilities to ensure a positive customer experience. The proactive approach, patience, and determination demonstrated by them reflect the high standards of service and customer commitment that Policybazaar strives to uphold. Their efforts not only helped resolve a time-sensitive situation but also provided me with confidence and reassurance during what would otherwise have been a stressful experience. Professionals who take such ownership of customer concerns deserve recognition and appreciation.”
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77 Claims Assistance – Term Insurance On-ground assistance at the time of claims Grief support program for nominees has a bi-fold impact Claim assurance certificates issued by insurance partners Free Grief Support Program Claim Beneficiary: Mrs. Suchitra Bhalekar In March 2026, Rohit Bhalekar, a salaried employee from Nashik, purchased a term insurance plan. Tragically, he passed away in a car accident on April 4, 2026. Devastated & unfamiliar with the claims process, his family reached out to Policybazaar in April 2026, unsure whether the claim would even be honored. Policybazaar provided his grieving family with free, end-to-end claims assistance, guiding them through the entire process. Policybazaar Team also visited the family to offer their condolences. Grateful for the compassionate support, the family expressed their confidence in Policybazaar and their willingness to recommend its services to others. • Builds trust with the consumer • Strengthens the claim proposition Certificates For the Consumer For Policybazaar • Stress-free claims process, driving customer loyalty • Word-of-mouth marketing by satisfied beneficiaries • Sales-advisor motivation from real-life impact of their work • Strengthened brand trust – "Har Family Hogi Insured"
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78 Claims Assistance – Motor Insurance Assured Delivery Program + Claim Kavach = Assistance at the times of claims Motor Assured Delivery Program (ADP) 1 2 3 4 5 Customer calls for claim assistance PB Advisor pitches the ADP Garages RM meets & provides end- to-end assistance Car repaired in record times Satisfied customer 24×7 support, even on public holidays Notifications at every step of the claim Repair Warranty on electrical, mechanical & paint Faster repair TAT (within 5 days) for small damages Dedicated Claim manager Features of ADP Program Claim Kavach Personal Claim Expert Insurance escalation assistance Digital filing support Expert Guidance 24×7 Support Helpline Surveyor / Garage coordination
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79 Claims Assistance – Motor Insurance Assured Delivery Program: On-Ground Assistance at the time of claim ADP scale & performance ~45K Customers supported1 326 Garages affiliated across India 193 Cities 32% Turn-Around-Time reduction 90+% CSAT ADP Journey Note: 1. Since ADP Launch in 2QFY25
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80 PB Wheels One-stop platform for all car related needs PB Wheels is emerging as a Preferred Partner Network (PPN) of Insurance partners Hassle Free Car Care End-to-end maintenance and servicing for vehicle Stress-free claims Seamless claims management & expert repairs at trusted PB Wheels workshops Instant vehicle insights Quick access to detailed vehicle information Value-added services Complimentary servicing, pre- delivery inspections for brand-new cars, etc.
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81 Claim Assistance Promoted through media campaigns Awareness Campaigns on Health and Term Insurance Brand film titled ‘Ashray’, inspired by the story of a young boy whose family’s health insurance cover supported them during a medical emergency Campaigns with Real Stories, Real Impact Health Insurance Term Insurance
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82 Customer-First Claims Experience Standing with our customers at the moment of truth and celebrating the heroes who make it possible Claim Samadhan Divas Grievance Redressal Day | The 'Moment of Truth' Commitment Insurance ka Superhero 5.0 Flagship event celebrating real-life claim success stories Real-time Re-assessment Tripartite Conversation Settled Claims as high as ₹1 Cr Real-time re-assessment of repudiated / rejected claims in a tripartite conversation between the insurer, consumer and Policybazaar — garnering consumer trust at the moment of truth. PB Superheroes honored by the customers they assisted – celebrating relentless determination and exceptional support throughout the insurance journey. Flagship Periodic event Customer-led Recognition 5.0 Edition Two initiatives. One promise. Simplifying every customer journey with care – from claims settlement to agent recognition
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84 H I G H L I G H T S Paisabazaar – India’s largest comparison platform for credit products 6.3 Cr Credit Score Consumers till date 33 Lacs Avg. Monthly Enquiries (credit products) * Consumer enquiries* from 1,000+ cities 41 Lacs Transactions ARR* India’s largest credit score awareness initiative 28 Lacs New consumers added (Q2 FY27) Acquiring a consumer every* 3 seconds 4 Lacs Credit Cards issued ARR* ₹19 k Cr Loan disbursals ARR* *Based on quarter ended Sep-26
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85 T H E M A R K E T India a large, underpenetrated retail lending market – digital growing faster ₹18 L Cr S E C U R E D L O A N S D I S B U R S E D ( A N N U A L ) ₹12 L Cr U N S E C U R E D L O A N S D I S B U R S E D ( A N N U A L ) 2 Cr C R E D I T C A R D S I S S U E D ( A N N U A L ) 12% 40% FY22 FY30E #Management estimates; *Google Temasek & Bain report 2023 Under-penetrated Market Household debt-to-GDP far below global benchmarks World Class Digital Infra UPI, Aadhaar, AA, CKYC, ONDC, ULI accelerating transformation Platform advantage Digital-first incumbents positioned to capture scale benefits India is a large Consumer Credit Market# Digital’s Rising Share of Lending * Market Characteristics
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O U R P R O P O S I T I O N Solving structural problems through an App-First Financial Ecosystem Consumer at the core. Technology at scale. Consumer Pain Points Paisabazaar Advantage Difficult to find the best offer → Transparent & Neutral Comparison Offers from 70+ partners Lack of transparency & fairness → SmartMatch Powered Recommendations Relevant offers ranked by eligibility Lack of informed assistance → Personalised Guidance Right, personalised advice end-to-end Delays & intensive paperwork → Digital End-to-End Journey Seamless onboarding & instant approvals Building the Ecosystem Advantage App-First Engagement Access credit, savings & wealth Data-Driven Intelligence Behavioral analytics & SmartMatch Higher Engagement Personalised, sticky experiences Long-Term Value Repeat txns → recurring revenue, higher LTV Platform → Ecosystem India's App-First Financial Ecosystem Credit • Savings • Payments From helping customers choose the right financial product to owning the complete financial journey through a persistent, app-first ecosystem. 86
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Q1 Q2 Q3 Q4 Q1 Q2 2026 2027 Core New Initiatives 87 Core disbursal up 22% YoY, led by unsecured at 30%; new initiatives pivot to retail Disbursals (₹ Cr) 9,986 5,182 8,570 7,003 4,366 4,739 Core: +22% YoY growth, Q2 FY27 vs Q2 FY26 Retail Rebuild: New-initiative disbursals are recovering following the strategic scale-down of wholesale sourcing.
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88 Card issuance up a third straight quarter: 99k, +10% YoY Credit Card Issuance (In thousands) 90 90 79 87 91 99 Q1 Q2 Q3 Q4 Q1 Q2 2026 2027 +8% QoQ Third consecutive quarter of growth Growth levers Full-stack card ecosystem Discovery Comparison Application Payment & Engagement Rewards
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89 Five pillars to compete, differentiate and win 05 AI Embedded at the Core 01 Go deeper in Unsecured Credit Enhancing end-to-end digital credit journeys through intelligent offer comparisons AI-led card discovery improving conversion & product matching Proprietary risk scores augmenting partner underwriting 02 Scaling Secured Credit Strengthening D2C Play, building fulfilment capabilities PB Connect powering scalable growth through digitized onboarding and execution efficiency 03 Driving Credit Awareness & Progression Offering credit improvement tools to track, manage & enhance scores Secured cards as entry point. Controlled risk exposure. Credit history creation Upgrade and transition to unsecured products 04 Building Wealth advisory & Execution Platform Launched Bonds under own OBPP license MF launched in Q2 FY27 FDs gaining traction Increasing customer engagement across the financial lifecycle O U R S T R A T E G Y AI-powered handling of customer queries Quality function fully transitioned to AI Driving higher conversion through personalized matching and recommendations One platform. Five vectors of scale.
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U N S E C U R E D C R E D I T Instant Personal Loans live across 18 lenders including 6 leading Banks + Live with 18 lenders including 6 large Banks Fully digital onboarding for first-time customers, with video KYC and instant approval 18 Lenders live Fully digital journey A S E AM L E S S , F U L LY D I G I TAL J O U R N E Y 90 01 Personal Details 02 Offer Details 03 Video KYC 04 Instant Approval 6 Leading Banks
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91 Precision matching lifts conversion; risk pre-filtering keeps quality ahead of plan Partners: Live with leading Banks (HDFC Bank, Axis Bank, Yes Bank, Federal Bank & IDFC First Bank) U N S E C U R E D C R E D I T Quotes Engine: precision matching Internal ML models Trained on historical approval data Partner black-box scorecards Hosted on platform for direct decisioning Intelligent quotes Offers shown with maximum approval certainty Live end-to-end with HDFC Bank, Axis Bank, Yes Bank, Federal Bank, IDFC First Bank, IndusInd Bank: Details → customise → video KYC → instant approval PB Risk Score: a risk gate before lender decisioning ~10% of lender-approved customers rejected on platform (~11% of market business) ~3x higher early 6-month delinquency in the rejected cohort ↓ FPD first-payment defaults measurably lower; portfolio quality ahead of expectation For lenders: cleaner portfolios and less acquisition leakage. For us: higher monetisation per user, partner stickiness and a data moat that compounds.
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92 A full-stack card ecosystem: own co-brands plus a marketplace covering the entire card lifecycle M A R K E T P L A C E : E N D- TO - E N D C A R D L I F E C Y C L E 01 Discover AI-led card recommendations 02 Compare Neutral side-by-side view of fees, features and rewards 03 Apply End-to-end digital application on platform 04 Activate Activation support once the card is issued 05 Pay & remind Card bill payments with due-date reminders 06 Reward PB Pass lounge access and PB Wallet cashback Acquire Service, engage & retain 4 Co-brand cards Our own card propositions with bank partners RBL Bank Yes Bank Federal Bank Insurance-focused (upcoming) 99k cards issued in Q2, +10% YoY Owning the full card lifecycle creates opportunities to improve conversion, drive repeat engagement and increase customer lifetime value U N S E C U R E D C R E D I T Ac q u i r e S e r v i c e , E n g a g e & R e t a i n
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93 U N S E C U R E D C R E D I T Building our co-brand card portfolio: three live propositions, with an insurance-focused card next R B L B A N K Paisabazaar DUET ✓ 1% cashback on eligible purchases ✓ Credit card + cash (XpressCash) ✓ Lifetime free Y E S B A N K Paisabazaar PaisaSave ✓ 6% cashback on dining & travel ✓ Unlimited 1% cashback elsewhere ✓ First year free F E D E R A L B A N K Paisabazaar Paisaback ✓ 7.5% savings on grocery spends ✓ Up to 1,000 CashPoints a month ✓ Fee waived on ₹1.5L annual spend C O M I N G N E X T Insurance-focused card Fourth co-brand, built around insurance benefits, extending the ecosystem into protection Co-brands give customers differentiated value and give Paisabazaar its own card propositions alongside the open marketplace.
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94 U N S E C U R E D C R E D I T Payments, PB Wallet and PB Pass turn one-off credit visits into a daily habit Payments & recharges PB Wallet PB Pass • Drive frequent app visits through bill payments and recharges • Moves users from episodic to continuous engagement • Earn cashback on product purchases. • Redeem rewards against bills and recharges. • Free lounge access 1,800+ lounges, 850+ airports • For new card and select bill-pay customers
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95 Investing in fulfillment & digital capabilities to build scale in Secured Credit S E C U R E D C R E D I T Tech platform powering digitization & scalable retail distribution • Wide & deep partnerships across PSUs, Pvt Banks, HFCs etc • Product expansion: focus on Home loan, Loan against property • Last mile fulfilment for physical processes • Digitally disrupt parts of offline process, like digital sanctioning Strengthening direct-to-consumer fulfilment with last-mile capabilities • Early scale via select wholesale partnerships • Built market & customer insights • Transitioning to retail-led, economically stronger model • Enabling digitised onboarding and process visibility Scaling Secured Credit Phygital channel to strengthen D2C PB Connect: Enabling Scalable, Retail-led Growth
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96 Creating an End-to-End Credit Journey: Improve, Build & Progress C R E D I T A W A R E N E S S & P R O G R E S S I O N 6.3 Cr C O N S U M E R S A C C E S S E D C R E D I T S C O R E T H E P R O P O S I T I O N Free for Life Monthly updates across all 4 credit bureaus Proprietary Algorithm Segmentation and offers powered by SmartMatch Credit Improvement AI video report & chat, Credit Health, Weekly alerts Refer & Earn Get cashback in PB wallet on every referral0.0 0.4 0.9 1.8 2.2 2.7 3.5 4.3 5.1 5.8 6.3 Mar 17 Mar 18 Mar 19 Mar 20 Mar 21 Mar 22 Mar 23 Mar 24 Mar 25 Mar 26 Sep 26
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97 Building Credit Lifecycle for NTC & Emerging Customers C R E D I T A W A R E N E S S & P R O G R E S S I O N Credit Score improvement Transaction Step 1- Fixing Issues in Report Step 2- Improvement (Pay your Outstanding) Converting credit awareness into actionable behavior and engagement 7.2 Lacs New transactions1 (track & manage) in Q2 FY27 Building a scalable pipeline of credit-ready customers through lifecycle-led engagement Notes: 1. Includes paid transaction for on-demand credit score refresh Step 3- Entry credit via Secured Card Step 4 –Graduation to unsecured loans/cards
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98 Brand campaigns amplify reach across sports, creators and product launches C R E D I T A W A R E N E S S & P R O G R E S S I O N Marquee Sporting Events PB Pass Creator Campaign Paisaback Credit Card Launch at GFF 2026 Asian Games 2026 India Tour of Zimbabwe CWG 2026 Scale Highly Engaging TV & Social Media Reach Impact Converting awareness into actionable behavior. Outcome Higher awareness, stronger engagement, and improved credit adoption.
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99 Advisory and execution now live on one platform: Daily-SIP mutual funds, Bonds and FDs AD V I S O R Y • Lifecycle-based recommendations aligned to goals and risk profile • Natural-language search by yield, rating, tenure, payout or risk • Integrated portfolio view across products EXECUTION • Mutual funds: Daily SIP launched, from ₹100/day • Bonds: end-to-end on pbmoney under our OBPP licence • FDs: banks, SFBs & NBFCs; instant-withdrawal FDs, DICGC-insured up to ₹5L High-yield Bonds Fixed DepositsMutual Funds With Daily SIP feature W e a l t h a d v i s o r y & E x e c u t i o n P l a t f o r m Corporate Bonds, G-Secs & baskets FDs across Banks, SFBs & NBFCs
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A I A T C O R E 100 Paisabazaar.AI : loans and cards in one conversation BEFORE Navigate a web interface Browse menus, filter lists, compare pages, fill forms → NOW Just ask Paisabazaar Plain-language chat that understands what you need Best product for me Loan and card picks matched to each customer’s profile Product details Rates, fees, eligibility and features explained in plain language Connect to an expert Seamless hand-off to an advisor whenever a customer wants a human Servicing Application status and updates, handled in the same chat One conversation. Your complete financial journey. Live now on Paisabazaar.ai
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Agent-level quality insights enable targeted coaching, stronger pitch adherence and a more consistent customer experience A I A T C O R E 101 20% efficiency in lead to disbursal • No app or website switch: customers apply within WhatsApp • Eligibility, offer, KYC and approval in one thread • Drop-offs re-engaged in the same conversation 01 Get invited Pre-approved offer on WhatsApp 02 Personal Details PAN and profile confirmation 03 Employ. Details Employment and income confirmed 04 Consent Consent and instant eligibility check 05 Offer Details Lender offer available to claim WhatsApp led personal loan journey, driving 20% efficiency in lead to disbursal
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Agent-level quality insights enable targeted coaching, stronger pitch adherence and a more consistent customer experience A I A T C O R E 102 Voice AI makes card distribution to our existing base viable 01 IVR OUTREACH Generate intent Automated calls find existing customers who want a credit card Automated → 02 VOICE AI AGENT Explain and qualify Explains card features, answers questions, qualifies intent and eligibility AI-led → 03 HUMAN EXPERT Close the application Takes over only qualified, interested customers to close Human hand-off WHAT THE VOICE AI AGENT DRAWS ON Product knowledge Card features, fees and policy retrieved accurately (RAG) Live calculators Eligibility and benefit math in real time Customer data Bureau and CRM context for every call WHY IT MAKES DISTRIBUTION VIABLE • Expert time spent only on qualified customers • Consistent, vernacular pitch at scale • Standard script, full transcripts, auditable calls
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Automated Call Audit Pipeline Agent-wise Quality Scorecard 1 STEP 01 Language Detection Identifies spoken language; routes audio to specialised ASR engines 2 STEP 02 ASR Transcription Converts raw call audio into accurate text transcripts 3 STEP 03 AI & Keyword Checks Checks pitch adherence, mandatory disclosures & compliance terms 4 STEP 04 Tone Analysis Assesses sentiment, agent tone & customer satisfaction cues 100% Call coverage COVERAGE IMPACT All Calls Monitored vs. 4% monitored earlier Call Opening Checks Greeting | Employee name | Customer name | Call purpose Compliance Checks Company name | Employee ID | Call recording confirmation Agent-level quality insights enable targeted coaching, stronger pitch adherence and a more consistent customer experience A I A T C O R E AI Quality Score AI powered call quality monitoring & pitch adherence 103
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A I A T C O R E 104 Driving efficiency and personalization through AI integration across key verticals Product discovery 75k cards recommended / day* personalised per customer USE CASES Card recommender AI/ML led offer evaluation AI credit-score chat Call-centre intelligence 214k calls transcribed & monitored / day* 7k Call-back detected / day* USE CASES Auto DNC & call back detection Mis-selling prevention Word-cloud analysis of call transcripts Risk & decisioning 10.6 Lacs applications screened by risk & fraud engine / month# 10% flagged & filtered out before targeting# USE CASES Approval-probability models Fraud grading Anomaly detection Engineering 87% developer efficiency with AI-assisted coding* 2.3k production releases$ USE CASES Automated code review Faster pull requests Debugging Marketing & growth ~20% lift in completion rates in conversational journeys ~200 AI-generated videos & creatives$ USE CASES Propensity models Campaign optimisation Personalisation at scale AI-led innovation is driving smarter growth, better unit economics and a more trusted platform 551k Offers evaluated / month# Right product, first time Every call audited Cleaner books for lenders Ship faster, fewer defects More reach, lower cost # for Month ended Sep’26 | *Current DRR for Oct’26 | $ for qtr ended Sep’26
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106 Sustained market leadership, accelerated growth momentum & increasing efficiency M A R K E T P O S I T I O N ~19k P I N C O D E S Pan-India coverage 1.31 lacs A c t i v e P a r t n e r s c o u n t +55% YoY 45 I n s u r a n c e P a r t n e r s Highest non-motor share in POSP industry Tech platform: Research → Issuance →Service Improvement in sales & marketing efficiency Deepening insurance penetration beyond metros Pan-India distribution at scale Tech-led platform powering independent sellers of insurance & financial-product 51% 18% 10% 21% 24% 76% T1 T2 & T3 City Tier Share of Business Zone wise Share of business ₹3,626 Cr G W P i n H 1 F Y 2 7 +40% YoY 76% T I E R 2 & T I E R 3 Share of total business 570K+ R e g i s t e r e d P a r t n e r s Up from 500k+ in Q1FY27
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107 A win-win for every stakeholder E C O S Y S T E M 01 02 03I N S U R E R P A R T N E R S S E L L E R S / A G E N T S C O N S U M E R S Single point of distribution ▪ One-entity engagement instead of multi- agent management ▪ Centralized billing, servicing & payment infrastructure ▪ Access to PB Partners' nationwide seller network ▪ Improved data quality & underwriting visibility Higher earnings, modern tools ▪ Larger product range with cross-sell opportunities ▪ App + web platform for issuance & lifecycle management ▪ Continuous up-skilling, training & certification ▪ Industry-first on-demand payout system Trusted, personalized advisory ▪ Personalized offerings via local trusted advisors ▪ Backed by Policybazaar mothership brand ▪ Legacy services & support delivered by Policybazaar ▪ Regulator-compliant servicing standards across India Value created across insurer partners, sellers and consumers
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108 Seamless onboarding. Powerful tools. E M P O W E R I N G P A R T N E R S E F F I C I E N C Y T O O L S – E N A B L I N G P E R F O R M A N C E Offering Customizer Tailor product mix, IDV, plan combos in real time Performance Tracker Monthly score, leaderboards, pro-tips for activation Calendar Scheduler Plan onboarding, follow-ups & renewals in one view O N B O A R D I N G J O U R N E Y Partner active in minutes PAN & Education Address & GST docs Start Onboarding
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109 24×7 dedicated support S U P P O R T T O P A R T N E R S Performance enablement 24×7 D E D I C A T E D P A R T N E R S U P P O R T Tech-based initiative driving operational efficiency for partners. S E R V I C E S O F F E R E D B Y S V R M 01 Payout Queries Swift resolution for inbound concerns 02 Pre-inspections Motor & other policies 03 Endorsements Easy navigation & filing 04 Quotation Management Inbound quote queries handling 05 CJ & KYC Support Customer journey & KYC 06 Claims Resolution Quick, accurate responses
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110 Eleven flagship training programs C A P A B I L I T Y B U I L D I N G 01 11+ F L A G S H I P P R O G R A M S Spanning insurance fundamentals, sales acceleration, post-sales process, communication & leadership. D E L I V E R E D I N Hindi · English · Regional 02 03 04 05 06 07 08 09 10 11 Gyanshala Weekly insurance concepts series PBP Masterclass Industry-expert training sessions Sankalp First Response Time & accuracy Nischay Quality Score% & call connectivity Prayaas – ek – Koshish Skills, behaviour & best- practice Samarth Strengthening post- sales Spunk Communication & objection handling Did You Know Weekly BFSI terminology series Gurukul Training for RMs to bridge the knowledge Gap Aarambh New-partner onboarding training Saksham Training on products and Platform Continuous upskilling for partners & employees across the insurance value chain
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111 Rewarding partners: PBP One loyalty program + On-demand payouts + Multi-category awards P A R T N E R E N G A G E M E N T & R E T E N T I O N 01 PBP One Loyalty Imperial · Royal · Crown tiers Earn PBP Coins each quarter on net premium 02 Contests & Leaderboards Live + past contest engagement Time-bound contests with extra commission slabs, public leaderboards 03 On-Demand Payouts (ODP) Industry-first instant payout Earned commission redeemable instantly via app, solving cash-flow pain for sellers and driving retention
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113 Q2FY27 Premium grew 47% YoY C O R P O R A T E I N S U R A N C E H1 FY22 H1 FY23 H1 FY24 H1 FY25 H1 FY26 H1 FY27 C O R P O R A T E C O V E R A G E O F F E R E D Employee Benefits Group Term + Group Health insurance Comprehensive, customisable employee coverage across health and life lines. Property & Liability Full enterprise risk coverage Asset, liability and business-continuity protection for organisations of every scale. One Unified App Healthcare, claims, wellness in one place Optimises medical costs and provides a personal healthcare assistant for every employee. End-to-end employee benefits + Property & Liability coverage for Indian corporates Insurance Premium (₹ Cr) 10x
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114 Tech-based solution for every corporate C O R P O R A T E I N S U R A N C E E M P L O Y E R T O O L HR Portal Insurance enrolment & management ▪ Live dashboard for lives covered, endorsements ▪ Claim tracker ▪ Wellness benefits utilisation across employees ▪ Network hospital lookup & policy detail access A I H E A L T H AiSHA AI Smart Health Assistant ▪ Instant Face check-up – no devices, clinics or waiting ▪ Tracks blood pressure, heart rate, SpO2, stress & respiration ▪ Powered by Policybazaar for Business E M P L O Y E E B O T WhatsApp Bot
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116 Q2FY27 Premium grew 36% YoY U A E O P E R A T I O N S 19x G R O W T H Since Q2FY22 baseline 36% Y o Y G R O W T H Q2FY27 vs Q2FY26 ₹2,258 * Cr Q 2 F Y 2 7 Annualized run-rate FY19 O P E R A T I O N S S T A R T E D Established UAE presence Q1 FY22 Q2 FY22 Q3 FY22 Q4 FY22 Q1 FY23 Q2 FY23 Q3 FY23 Q4 FY23 Q1 FY24 Q2 FY24 Q3 FY24 Q4 FY24 Q1 FY25 Q2 FY25 Q3 FY25 Q4 FY25 Q1 FY26 Q2 FY26 Q3 FY26 Q4 FY26 Q1 FY27 Q2 FY27 S E G M E N T M I X Q2FY27 Insurance Premium by Segment Continued focus on protection against death, disease & disability. Leadership in UAE – with focus on Health, Life and broader financial products * Unaudited Management Accounts Motor Health Life Others Insurance Premium (₹ Cr) 19x
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117 Co-created products + Loyalty rewards E N H A N C I N G T H E V A L U E P R O P O S I T I O N CO - C R E A T E D P R O D U C T S Cross-border coverage in both UAE and India · Income Protection Plans (new category) Tailored exclusively for NRIs Cashless Claims AED 1 Million in both UAE & India Port to India No waiting period when you return Annual Health Check Free preventive screening No Claim Bonus Reward for a clean track record Auto Recharge Replenish coverage automatically Income Protection New category — financial cushion L O Y A L T Y P R O G R A M S PB Royalty | PB Advantage Rewarding referrals | Waiver of excess | Service discounts
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118 Multi-layered fraud prevention T R U S T & S A F E T Y 01 Vehicle Registration Upload front-side mulkiya – auto- extract & match 02 Driving Licence Front-side licence card with read-aloud instructions 03 Vehicle Details Chassis · make · model · variant · year · spec validation T H E V E R I F I C A T I O N F U N N E L . E V E R Y S T E P A F R A U D G A T E Real-time transaction monitoring | risk assessment | regulatory compliance
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119 Enhancing the value proposition: Claims Assistance for motor Insurance C L A I M S A S S U R A N C E Dedicated Claims Concierge One person owns the entire journey, end-to-end. Real-time Digital Tracking Status updates from claim filing to settlement. Priority Garage Access On-ground support across the network — first in queue. Repair Warranty Guaranteed quality checks on parts & workmanship. #ClaimYourCalm Campaign
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120 BW Fintech Festival Best use of AI in Fintech Global Insurance Innovation Awards by The Digital Banker Best AI Initiative – India Berkshire Media Konnect Insights GCC Leadership Conclave MEA Business Achievement Awards Jalsa by Hayah World Brand Congress Presents Global Brand Excellence Awards E4E People Excellence & Leadership Conference & Awards Best Fintech of the Year India’s Leading Online Insurance Platform Social Customer Experience Excellence in Insurance Financial Services Tech of the Year E-Commerce - AI and Machine Learning Innovation Excellence Best Digital Distributor Best Loyalty Program - PBP One Best Training Initiative for Insurance Sector - Gurukul Awards & Recognition FICCI – PICUP Award Best Insurtech Financial Technology - Exceptional Products/ServicesFintech startup of the year
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121 Thank You For any queries please email: investor.relations@pbfintech.in PB Fintech Limited Plot 119, Sector 44 Gurugram Haryana 122001