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Liverpool EL PUERTO DE LIVERPOOL , S.A.B. DE C.V. SECOND QUARTER 2021 RESULTS El Puerto de Liverpool began the quarter with all of its stores operating and in accordance with federal and state health restrictions . Commercial revenues increased by 8.3 % in the second quarter , compared to 2019. In particular , Liverpool's performance stands out because same - store sales grew 8.6 % compared to the same quarter of 2019 , even though traffic decreased 15 % below pre pandemic levels . Average ticket is up almost 30 % , which reflects both the product mix and higher conversion . EBITDA margin for 2Q21 was 16.2 % , a 13 bp increase vs. 2Q19 . Total NPLs on credit portfolio closed at 3.1 % , which was significantly lower than at the end of the second quarter of 2019 , when it was at 5.6 % . The provision for bad debts during the quarter was $ 214 million , a reduction of 81 % compared to the previous year , and 85 % compared the same quarter of 2019 . Ambition In the second quarter , the company reported a free cash flow of $ 8.614 billion pesos , reflecting the positive operating performance , strict inventory control , and the normalization of accounts payable to suppliers . The cash balance as of June 30 , was $ 24.9 billion pesos . Initiatives and Strategy We are targeting three key strategic objectives , for which we have defined a series of initiatives that will help us strengthen our capabilities and positioning . Key objectives Must - win battles & high - level initiatives Enablers 1. Grow e - commerce 3X in the next 5 years LIVEPOL ' EPL es parte de tu vida ' for all customers in all channels ; become the first shopping option for the Mexican shopper 2. Become the undisputed leader as an omnichannel player in e - commerce market Provide the best advice and inspiration Loyalty and rewards IT Best category offering according to customer's needs 88 8 . Data analytics Grupo BMV 1 - stop shop platform . Accessible through SBB and LVP apps . Best assortment that fully leverages stores and real estate footprint Financial Services Marketplace Supply chain and logistics 3. Create a differentiated and sticky experience for every customer journey Differentiate offering w / sticky value added services Maximize ecosystem reach Vendor management