Good morning, welcome to the ABN AMRO Q1 2021 analyst and investor call. During this call, all participants are in listen-only mode. Following the presentation, we will conduct a question-and-answer session. I would now like to hand the call over to Mr. Robert Swaak, Chief Executive Officer of ABN AMRO. Please go ahead, sir. Thank you so much. Good morning, welcome all to ABN AMRO's Q1 results. I'm joined by Annemieke Roest, our interim Chief Financial Officer, and Tanja Cuppen, our Chief Risk Officer. I'll talk you through the highlights of our Q1 results, Annemieke will go through our first quarter results in more detail. Tanja, as always, will then update you on impairment developments in our loan portfolio and run you through our capital developments. Turning to our first quarter results on slide two. As you know, we've agreed to a settlement with the Dutch prosecutor regarding the anti-money laundering investigation. We'll go a little bit more in detail on AML on the next slide. Excluding the AML settlement, our net result was €426 million. Low interest rates and the wind down of CIB Non-Core led to a decline in NII. Client loans for the core bank are stabilizing. We showed good progress on the wind down of CIB Non-Core, the portfolio is now down by about 60%. Our costs continue to be under control, the first cost reductions towards EUR 700 million cost savings by 2024 were realized. Our cost of risk for the core bank is now expected to be at or below the through-the-cycle guidance of 25-30 basis points. We do expect CIB Non-Core impairments to be significantly below last year. We continue to show a very strong capital position with our Basel IV ratio above 15%, and our threshold of 15% for share buybacks will be recalibrated at Q4. We stand ready to pay the full-year 2019 dividend in Q4, of course, ECB conditions permitting. Let me spend a bit more time on the AML settlement. We reached a settlement with the Dutch prosecutor, which consists of a fine of EUR 300 million and a disgorgement of EUR 180 million. The investigation covered the period between 2014 and 2020. The prosecutor identified shortcomings in our processes to combat money laundering in the Netherlands. We have recognized the seriousness of the matter and reiterated full commitment to our moderate risk profile and our role as a gatekeeper of the financial system. Our culture, as well as our license to operate, remain clear priorities for me. Back in 2019, ABN AMRO established a centralized AML unit, replacing AML efforts organized by business lines. This AML unit now implements all activities in a structural and bank-wide manner and is also responsible for running all remediation programs. The prosecutor, as well as the Dutch Central Bank, acknowledged that we are on the right track with the remediation programs announced in Q3 2019 and progressing according to the timetable as agreed upon. No additional remediation programs are required. Just to remind you, we are currently running remediation programs for retail banking, corporate banking, and our credit card business. A large part of the remediation cost, especially cost of external FTEs, has been provisioned for in the past. This year, we expect AML costs to peak and then gradually decline to around EUR 370 million towards 2023 as remediation programs are completed in the course of 2022. Turning to slide four, let me update you on the progress of the CIB Non-Core wind down. The strength of the commodity markets has allowed us to move ahead faster than initially anticipated, and I am pleased with the results so far. We've achieved a significant reduction of the Non-Core portfolio of around 60% as of Q1, ahead of schedule. We are now well within the latter half of the wind down, so the pace of reductions will at some point start to slow. This quarter, we successfully sold a portfolio of TCF loans of around $900 million, and we're evaluating other opportunities for asset sales that are capital accretive. Even without further asset sales, we will reach a 70% reduction by year-end. Looking at the financials of CIB Non-Core, we have limited impairments for specific clients in line with the rest of the bank. The good progress we made in de-risking the Non-Core portfolio allowed us to release impairments more than offsetting new additions this quarter. Costs for CIB Non-Core will decline modestly towards year-end with the next round of redundancies scheduled for the summer. This will be followed by material cost reductions in 2022. The Dutch economy is feeling the impact of COVID-19. It is good to realize that we are somewhat less in terms of effect than the Eurozone average. In general, our lockdown measures have been less stringent. The extensive government support measures have been very effective. The main route for government support is direct income support and tax relief for companies. These programs were extended through to the summer. The housing market has been unaffected by the pandemic. Both house prices and number of transactions remain strong. Given now that the vaccination programs are underway, I am indeed hopeful that restrictions can be eased later this year, leading to a rebound of the economy. We do expect unemployment to rise next year as support measures end, but we don't expect this to stand in the way of an economic recovery. Tanja will discuss the outlook on loan impairments later on. Let's move to slide six, where I would like to discuss our progress on sustainability, another one of our strategic choices. Sustainability is an integral part of our purpose, banking for better for generations to come. We do indeed aim to create long-term value for all of our stakeholders, making a positive impact in what we do every single day, offering financial services for our clients. We recently published our climate report, giving insights into the various methods we have piloted to prepare science-based target setting for client portfolios. These so-called science-based methods enable us to determine how we can best reach our climate goals working with our clients, and which actions are necessary to adhere to the Paris Agreement. Sustainability is also a business opportunity to us, addressing a clear client need. We focus on three specific areas to support our clients' transition, namely climate change, the circular economy, and social impact. As you know, we aim to increase the volume of our client loans and investments in sustainable assets to 30% by 2024. Looking at the client assets, both on our own balance sheet as well as assets under management, currently around 21% are sustainable. In the last quarter, we saw clients further increasing their investments in ESG and impact-related investments, now totaling to about EUR 31 billion. This interest in this type of investment remains high, and we're targeting further growth going forward. Now let's move to slide seven, where I'd like to highlight the key commercial developments. I am pleased with the results in our mortgage business, and we are seeing positive momentum in the volume of our mortgage book. The short response time is important to clients looking for a mortgage, and we invested in our mid-office so we can handle high volumes while keeping response time low. Our investments in digital channels enabled us to reduce our retail branches further. We have now dropped below 100 branches. The threshold for negative pricing will be lowered to €150,000 as of July 1st. Private banking is calling all clients personally to advise them on the alternatives for their cash holdings, and this is indeed highly appreciated. Looking at commercial banking, we saw very limited additional working capital demand from SMEs, given the economic backdrop. Unlike other countries, in the Netherlands, almost no government support for COVID-19 is transmitted through the banking sector. Consequently, we did not meet the first TLTRO benchmark. The outlook for the next reference period, however, is better. Loans are stabilizing and the pipeline is building. The expected economic rebound later in the year should further accelerate this momentum. Financial markets performed strongly, and we managed to drive up fee income in clearing and global markets on the back of this. Commercial banking will gain from the new payment packages we're introducing, which improves how we charge for additional services. Across all business lines, we continue to help our clients dealing with the impact of COVID-19. Our clients are working hard to pull through this period as we await the reopening of the economy. With that, I'd like to hand over to Annemieke to discuss our financial results over the first quarter. Annemieke? Yeah, thank you, Robert. Here on this slide are the pro forma results of Bank Core. Excluding the impact of CIB Non-Core. Bank Core showed high operating income and lower expenses compared to last quarter. The fourth quarter contains a number of incidentals, however, and excluding these, operating income would have been flat while operating expenses would be up marginally. Impairments came down strongly, showing a net release of EUR 37 million for the first quarter. This softened the impact of the AML settlement, and Bank Core showed a modest loss for the quarter as a result. Turning to client lending now on page nine. Mortgage volumes were up slightly on the quarter. Our market share was 70% in a strong market. Our strong operational capabilities enable us to maintain quick response times, also in periods of high volume. Corporate lending stabilized following a number of quarters of decline. Companies still have limited funding needs as the economy is impacted by lockdown measures and government support goes directly to employees and companies. We expect lending to rebound when the economy recovers after Q3 as support measures are phased out. Turning to interest income on slide 10. Let me first remind you of the incidentals in our Q4 results, amounting to EUR 57 million negative in total. As you may recall, this was related to a change in assumptions on mortgage prepayments. Excluding incidentals, NII declined for Bank Core compared to Q4. Lower margins on deposits amounted to EUR 28 million lower NII, which was above trend. Over the coming quarters, given the current interest rate environment, we expect deposit margin pressure around EUR 20 million on average. Actual results may fluctuate around this number. The lower threshold of EUR 500,000 for negative rates kicked in on January 1st, which offset the impact of the margin pressure. As you are aware, we didn't meet the TLTRO requirements for the additional 50 basis points lower funding cost. The outlook for the next reference period is better, however, given the expected pickup of the economy. Now moving to fee income on slide 11. I'm pleased with the development we are showing. We are pushing hard to increase our fee income, and for the third quarter, fee income has increased. Private banking showed good results due to market performance. In CIB, we saw good results in global markets, and clearing again had a strong quarter as market volatility was high. Fee income for the credit card business is still depressed, and I expect a rebound following easing of lockdown restrictions. Turning to cost on slide 12. As you are aware, we expect costs to increase to EUR 5.3 billion this year, excluding incidentals. This is a result of rising AML costs reaching a level of EUR 425 million this year, as well as EUR 100 million of additional investments to realize our strategic agenda. We are targeting EUR 700 million cost savings by 2024, and the first savings will realize this quarter. I'd now like to hand over to Tanja. Thank you, Annemieke. Q1 was benign in terms of impairments, especially considering the economic environment. This is mainly due to releases and limited stage three impairments across all business lines. The de-risking of CIB Non-Core led to releases, partly offset by limited stage three additions for the oil and gas sector. Turning to commercial banking. Due to government support measures, our models observed less credit quality deterioration than you would expect in an economic downturn. Therefore, we further increased the existing management overlay for the impact of COVID-19 on clients in vulnerable sectors. In total, we have now taken over EUR 300 million of management overlays. Based on the good start for Q1 and the expected economic rebound later this year, we expect the full year 2021 cost of risk for the core bank at or below the through-the-cycle cost of risk of 25 to 30 basis points. Impairments for CIB Non-Core remain uncertain, but are expected significantly below the amount that we have seen last year, given the good progress on the wind down and the improved outlook on oil, gas, and commodity prices. Turning to capital on slide 14. Our capital position remains very strong, with a Basel III CET1 ratio of 17.4% and a Basel IV ratio above 15% after absorption of the AML settlement. RWAs increased somewhat this quarter, mainly related to a model review for the oil and gas exposures and a post-model adjustment for the impact of COVID-19. These effects offset to a large extent, the decline in RWAs from the wind down of CIB Non-Core. The TRIM process is finalized now, which has significantly closed the gap between Basel III and Basel IV. I expect further closure of this gap by year-end as we plan to move some portfolios to Basel III foundation and standardized approaches. We also expect the Dutch Central Bank mortgage floor to be imposed later this year. With that, I would like to hand back to Robert. Thank you, Tanja. Let's turn to slide 15. On this slide, I'll relate the targets we set for 2024 with our current performance on these targets and provide some guidance into 2021. Starting with our return on equity. Over Q1 2021, our return was impacted by the AML settlement, and therefore this will have a large impact on the expected full-year ROE. I am pleased with our mortgage performance this quarter. A 17% market share in a very strong market is a good result. A number of initiatives I'll expect to come through in 2021, which will further improve our market share for mortgages and SMEs. For example, the launch of our low-cost mortgage label dedicated to the intermediary market. This quarter, we realized cost savings mainly in IT and branch closures, and we do have a clear trajectory to bring costs below EUR 4.7 billion by 2024. As Tanja mentioned, we now expect the cost of risk for the core bank at or below the through-the-cycle range of 20 basis points - 30 basis points, and CIB Non-Core impairments significantly below last year's level. Our capital position continues to be very strong, and we stand ready to pay the full year 2019 dividend in Q4, again, ECB conditions permitting. We will recalibrate the Basel IV threshold for share buybacks at Q4. To wrap up, with the settlement out of the way, we can now fully focus on our strategic priorities, and I am pleased with the progress we made this quarter. The wind down of CIB Non-Core continues to run ahead of schedule. We took action on deposit margin pressure, further lowering the thresholds for charging negative rates. Expenses are under control and further cost reductions are coming through. We're working hard to increase fee income, and this quarter again showed higher fee income. Our capital position remains strong, and we stand ready to pay the full year in 2019 dividend in Q4. Looking ahead, I expect the economy to rebound as lockdown restrictions ease in the second half of the year. With that, I'd like to ask the operator to open the call for questions. Thank you, sir. Ladies and gentlemen, we are starting the question and answer session now. If you have a question or remark please press star one now on your telephone. Star one for your question and remarks, may I remind you to limit your question to two question please. If you have any remaining question you can press star one again later and rejoin the queue. So that's star one for your question and remark. Our first question is from Mr. Benoît Pétrarque of Credit Suisse. Go ahead, please. Sir, your line is open. Yes. Good morning, everybody. Two questions on my side. The first one is on the core NII. I was trying to understand a bit the moving parts into the coming quarters. We have a EUR 1.3 billion figure for the first quarter. I think you keep the EUR 20 million drag per quarter. You talk about a good pipeline on loan growth. We've been talking about deposit repricing and also TLTRO III benefit potentially. Is that fair to assume that this kind of EUR 1.3 billion level will start to stabilize and even slightly increase in the coming quarter? Just wanted to have your view on that. Also on the EUR 20 million drop per quarter. We have seen some steepening year to date. Do you keep the EUR 20 million because the economists at ABN are quite bearish on the steepening, or do you think that's really going to be the base estimate, looking at the current curve for the coming quarters? The second question was on non-core. I think you have a different cost of this guidance clearly. If I look at the non-core, it's now EUR 6.9 billion for EUR 1.7 billion of stage three and a 64% coverage ratio. I think you mentioned some uncertainty on the non-core and cost of risk. I guess the book is now much smaller and much more under control than a year ago. I was trying to understand what could be the cost of risk into 2021 and beyond. What could be the ultimate impairment and cumulative impairment on a EUR 6.9 billion book with a 64% coverage ratio? Trying to get a bit of guidance on what is left, actually, and what is at risk, and if you start to become a bit more positive on the final outcome on this portfolio. Thank you. Sure. Well, thanks for your questions. Let me take the first question. I'll ask Tanja to comment on your second question. I guess on your first question, look, we'll continue to see NII be impacted by deposit margin pressure, and that sits around that EUR 20 million. In terms of your question around the steepening of the curve, we've actually seen the shorter term interest rates, actually longer term interest rates improving. We're seeing a bit of a shortening short-term interest rates stabilizing. That actually means that in terms of our own replicating portfolio, the effects will continue to come through, of any steepening of a curve at a delayed time. We're going to continue to see pressure on NII. I also might add that there's some pressure on NII because of our CIB Non-Core. The building blocks on that would include an estimate of about EUR 10 million on a per quarter basis. It is important to recognize that we have realized this performance because of the situation in the Netherlands, where a good support has been issued to companies. We have seen, therefore, limited uptake on credit demand. Certainly, as you know, we have an exposure to the Dutch market. At the same time, we're positive on Q3 and Q4. As we saw our loan volume stabilizing by the end of the quarter, which is a good sign, I would absolutely expect the loan volumes again to begin to increase as the economy begins to open up. Tanja, could I ask you to take the second part? Yeah, for sure. Yes, you referred already to the remaining size of the non-core portfolio, EUR 6.9 billion. We're definitely pleased with the good progress that the wind down is making. If you look at the appendix to the presentation, you see as well in the portfolio, EUR 1.1 billion of the remaining portfolio is in stage two. That is the part of the portfolio that we feel has an increased risk. Under close watch. That's also where we expect at least some fallout in the coming period. Of course, there's uncertainty around that as well. I see there also upside in terms of us benefiting from the good liquidity in the market. What you've seen is that over the past period, we have been successful in selling both performing as well as non-performing exposure. Within the levels that we feel is appropriate. That also led to some releases in impairments, for example. That will definitely also impact the cost of risk number going forward, because once we sell assets, we will not have any future impairments on these assets that we sell. If I look at asset, it is difficult to give a guidance in terms of cost of risk, given the rapidly declining outstanding balance. If I would have to say something for this year, last year was EUR 1.1 billion level of impairment. The portfolio has reduced by 60%. Also on a pro rata basis, the guidance will be below that level of 2020. Hopefully that gives you some feel for the metrics. Looking at this EUR 1.1 billion and assuming that would move to stage three, I think then you are looking at mostly the upper bound of what the unwind could cost. Thank you. Could you accelerate a bit the disposals now? Well, of course, we are looking at this on an ongoing basis. As said, the liquidity in the market is good. If the right opportunities are there, we will definitely do that, and that's what we did with the trade and commodity finance portfolio. Thank you very much. Thank you. Our next questions are from Mr. Stefan Nedialkov from Citi. Go ahead, sir, your line is open. Thank you. Good morning. It is Stefan Nedialkov from Citi. A couple of questions on my end as well. On NII, I was a little bit surprised that the benefit from the negative deposit rates was only EUR 28 million. I was probably looking at something around EUR 40 million. I do not know if that was your expectation as well. If your expectation was indeed higher than the actual this quarter, could you give us some color on what happened? Did you see more meaningful deposit outflows on the back of the negative rates? Just circling back, deposits were obviously up in Q1. Is it fair to assume that if negative rates were not imposed, the rebound in deposits Q&Q would have been quite a lot stronger? Related to that question, is that what drove the deposit margin to be around 40% more negative versus your guidance, so EUR 28 million versus the EUR 20 million per quarter? Is that due to some sort of non-linearity in your replicating portfolio? Just some color around those two elements and how they are interacting would be very useful. My second question is on your CET1 targets of 13% plus 200 basis points for uncertainties. You are kindly indicating that you will be recalibrating in Q4. It's quite a long way away. Can we just ask a very simple question here? The AML is out of the way. That was around 50 basis points. Does this mean your recalibration should be at least 50 basis points, so down to 14.5%? Within that 14.5%, how should we think about the priority between M&A buybacks, dividends, and buffers? Thank you. Thanks for your questions. Maybe Annemieke, could you expand on NII? Yes, sure. Your question on deposits charging negative rates, that's related to indeed a bit more outflow than expected. We can charge EUR 23 billion more compared to Q4, so that relates to the EUR 28 million. While you had expected EUR 40 million, that was not our expectation. Indeed, there was a bit more outflow than expected. On the EUR 20 million on average deposit margin pressure. Yeah, that is related indeed to the replicated portfolio. That portfolio consists of short, medium, and long-term tenors. What you see is that high interest rate investments from a period long ago will mature or are maturing and reinvested against lower rates. You know that the short-term rates have come down, so therefore, the impact this quarter was higher than the EUR 20 million we guided on average. Hopefully this gives some more background on your question on NII. Thank you, Annemieke. On the recalibration of our CET1 thresholds, you're absolutely right. We've always said that the AML is a significant part of the uncertainty that we take into consideration when we establish the 200 basis points. At Q4, we'll have a full sight of how the year is turning out in terms of the economic uncertainties, which also played a role. Certainly, any potential M&A continues to factor in our decision-making. Therefore, at Q4 is the right time to begin to think about the recalibration. I wouldn't certainly do it any sooner, and at this point, I wouldn't want to give any more specific details. Just really highlight the components of the threshold that we've always talked about. We lost our connection with Stefan during your outlook. Okay. Stefan, are you still there? No, he'll have to redial and join the call again. I'm going to put through the next person, and that's Omar Fall from Barclays. Go ahead, sir. Your line is open. Good morning. Just two questions though. My first one is around communication and the budgeting that's ongoing at the group. You told us that the deposit margins would have a EUR 20 million negative impact per quarter when you first set that guidance last year. You said that when swap rates were at their lows, certainly medium-term tenor ones and the shorter-term ones weren't far off where they are now. The rate environment hasn't gotten worse since. Unlike others in the sector, you haven't actually had a huge jump in pandemic-led deposits. Yet we're here, and the impact has been worse than that EUR 20 for three quarters in a row, and materially so at closer to EUR 30 million for the last two quarters. That difference in magnitude on an annualized basis, that's almost 10% of consensus earnings. It's not just a rounding or fluctuation problem, as you've called it. Why is it that you have such low visibility on the replication portfolio? Why is it that the bank struggles so much to consistently meet near-term guidance? The second question is just a simple one. Following the sale of the TCF book of the $900 million, could you just update us on where you expect the non-core loan book to end up at year-end now, please? Thank you. On your first question, we've used the replicating portfolios for quite some time, and we've always said the way the replicating portfolio translates back into that short-term guidance can vary. We still, at this point, see no reason to adjust the EUR 20 million based on what we know about the replicating portfolios in our current estimates. That doesn't mean that during a quarter, the actual result could vary. Maybe, Tanja, your question on the core. On the non-core portfolio, yes, we do expect a further reduction. As mentioned, the reduction, if we just assume scheduled repayments, the speed will come down, and therefore only a limited reduction towards year-end. Assuming other steps as we have been taking before, it could be a more significant reduction towards year-end. There's uncertainty around this, and of course, we will only accelerate if that is at the right conditions. It's hard for me to give a number, but I can say that we actively work on this, and we make sure as well that the actions that we take are capital accretive. Okay. Just as a quick follow-up, I understand your point on the deposit margin guidance that it can fluctuate, but it's only fluctuated in one direction since you gave the guidance. I would've thought that they'd be sometimes up, sometimes down, but that doesn't seem to have been the case, and I'm just trying to understand why that is. No. I appreciate that. When we do the analysis, review the replicating portfolios as they come into the portfolios, we still find the 20 to be the right number, given the longer-term outlooks that we have. Thank you. Next question is from Tarik El Mejjad of Bank of America. Go ahead, your line is open. Hi, good morning. Just two quick questions, please. We'll just come back to the recalibration of the 15% threshold. I understand you still want to have better visibility on the upcoming uncertainties, but if you have to prioritize or to rank, sorry, the concerns you had in terms of economic, AML, and regulation and so on, how would you rank these? Second question is on fee income. We have in mind this EUR 400 million kind of run rates you've been above in Q1. How should we think about this run rate, given you sound quite optimistic about growth from the economic reopening in the second part of the year, and maybe payments will also pick up with that and so on. Could you maybe just refresh for us this guidance? Thank you. Yeah. Thanks for your question. I appreciate the question in terms of putting a priority on the components. Clearly, the AML settlement is important to us, and we'd almost forget about it. This was an important event for the bank and important in terms of taking care of uncertainties as we defined the 200 basis points thresholds that we came up with. I really wouldn't want to prioritize any other component in there for the simple reason that, A, economic conditions are what they are, and we'll have to see how they continue to play out. Although there is indeed an optimism, and certainly on my side, as to how Q3 or Q4 could potentially turn out. Also M&A is important to the strategy of the bank. That will be factored into the considerations as well. I'd rather not prioritize any of the components. I do think it's incumbent on us to take a thorough look at the different components and then come up with the recalibration at Q4. In terms of your, sorry, your second question on fee income. Dan, I appreciate your question, particularly as we have shown, again, a strong quarter on fees. We're ending up above the guidance, actually. I'd still say as long as we're in lockdowns, we would continue to guide below EUR 400 million. What's important now is we've seen improved performance on the clearing side, clearly benefiting from market conditions. In markets and CIB, we've seen good performance. The private bank has shown a good performance, again, consistent also with the strategy where we've continued to emphasize the transfer to fee income as well. On the retail side, fee income has been muted for the very obvious reasons that any credit card activity is still very much low, and particularly at times of lockdowns, as low as -50%. As soon as the economy begins to pick up again, which again based on what we know now and based on the speed of vaccinations, should well be in Q3, Q4, that could potentially change. For now, we will continue to guide below the EUR 400 million for the reasons that I've just indicated. Thank you very much. Next question from Giulia Miotto of Morgan Stanley. Go ahead, please. Yes. Hi, good morning. A couple of questions from my side as well. The first one on the market share movement in the new offering in mortgages. That's quite some change, 14% down to 17%. I'm wondering from a competitive perspective, what is changing and how are you achieving this higher market share? Is it the better offering? Is it a lower price? Is it some competitive retrenching? Any color there would be interesting. The second one on the EUR 5 billion add-on that you expected from the DNB. You have a clear indication that this is coming by 2021 or is that your working assumption, but actually could be delayed further? Thank you. Yeah. Tanja, I'll ask you to take that second question. On your first question, we're actually very pleased with the increase in market share to 17%. It's reflective of a number of things. A, it's very reflective of our competitive position in the mortgage market in the Netherlands. We've seen volumes in mortgages come up also for ABN AMRO and all of that in a competitive environment. Much of that increase is due to the fact that we've invested in capacity in our mid-office to ensure that we can quickly respond to questions and to requests on mortgages out of the market, whether that's through our intermediaries or otherwise. We indicated before that we would emphasize this particular segment for ABN AMRO. It's a strength of ABN AMRO. It always has been. It's good to see that we're seeing the immediate effects now also in this quarter. The other part of this is that we continue to upgrade our service offering in the mortgage markets. We are now launching mortgages to entrepreneurs in a digital capability. That's also, again, quick transition from demand to the actual mortgage. In the whole, we are repositioning ourselves, settling on the demand that customers put on us in terms of speed, and we're seeing that playing out right now. Tanja, maybe on the- Yeah. On the DNB mortgage floor. Well, as you know, that was planned to be introduced last year, and it was postponed in light of COVID-19. Of course, it's hard to say whether that will be reintroduced this year or not or later. In light of the increase in house prices, we do believe that it's prudent to assume that this will come back at some point, and therefore, we include it in our projections. Thank you. Our next question is from Miss Anke Reingen of RBC Capital Markets. Go ahead, please. Yeah, thank you very much. Just one quick question on the potential benefit of TLTRO. Just confirming, would that be on a larger balance than the EUR 32 billion, be more like EUR 35 billion where we could see the benefit? Then just on the capital, and I understand the point that you want to get more certainty with Q4 and economic, but just conceptually, are we talking on the 30% is your target, are we talking buffer on buffer in order to keep your flexibility for M&A? Also, is there anything you can share with us in terms of directed buyback from the government? Thank you very much. Thank you. Thank you for your questions. TLTRO, Annemieke, could you take that question and I'll take the other one? Yeah, sure. For the next period, an extension of the terms by 12 months is based upon the new hurdle. We have currently EUR 32 billion, and we are allowed to increase that to EUR 35 billion, but we haven't yet decided on our participation in this scheme. Okay. Yes, on your question around capital. Just trying to understand your question. Was your question whether we're still allowing for M&A in the buffer? Yeah. I mean, you have a target of 13% and you're talking about recalibrating the 15% down. Why wouldn't it be the 13%? Basically, because you would have a buffer on the 13%. Yeah. for acquisitions or Yeah. Sure. Sure. just trying conceptually to understand the buffer on buffer concept and then if buying back shares from the government could be an option as well, and how you invest the capital if this included in your buyback plan, basically? Thank you. Sure. Yeah. We've determined that 13% to be a base at which we're comfortable running the bank. That's coming off of what we know around our previous CET1 core ratios. Therefore, the 15%, again, as we communicated previously, included any potential buffer for the components we've been talking about. As we said before, the AML has been taken out of that buffer, that uncertainty, if you will, and therefore M&A is coming out of this particular buffer. That is the way we've always looked at it. In terms of the government's role or the major shareholder's role in terms of buybacks, again, let us first do any recalibration. We will then determine if and when we would do buybacks, and that's when the process really then starts, as you would in any of these cases. It is first of all determining how we recalibrate, and then we take any potential decisions on buybacks. Thank you very much. Our following question is from Mr. Johann Scholtz of Morningstar. Go ahead, please. Your line is open. Hi. Good morning, guys. Thanks for taking my question. Just two quick ones. On slide three, it struck me that you qualified that the AML settlement is essentially, if I understand it correctly, limited to your Dutch activities, and for the period 2014 to 2020. I was just wondering if there's any sort of risk of additional settlements outside of that scope. Secondly, just quickly on lending spreads, could you maybe give just a bit more color how you see the future evolving on lending spreads, especially in the current environment? We're starting to see a steeper yield curve and whether that would have an impact on competitors and client behavior. Thank you very much. All right. Thank you for your question. On the settlement, what we've included here is exactly what the investigation covered. It was the period 2014 to 2020, and it was related to our Dutch operations. That's what we've settled on. There was no other investigation. That was the investigation, and that was the scope of the investigation. In terms of your questioning, again, on the effect of lending and potential steepening of the curves. Right now, what we're seeing is longer-term interest rates steepening, shorter-term interest rates stabilizing, and it's clearly a situation that we'll continue to monitor very closely in terms of pricing, where we want to price at the right levels as we've always done. We do that consistently, taking into consideration our own risk profiles, competitive positioning. It doesn't change our behavior. We will consistently look for the right levels of pricing, but we do keep very close to market dynamics. Thank you. Following question is from Mr. Thomas Dewasmes of Goldman Sachs. Go ahead, please. Your line is open. Yes. Thank you. Good morning, and thank you for the presentation. I have first question on capital, please. Can I confirm with you that the Basel III CET1 went down on the quarter, but the Basel IV CET1 went up, given what the tangible equity did and what your volumes did as well? I was wondering whether you would like to share with us whether this Basel IV CET1 is now closer to 16% or 15%, since you have been showing it above 15%, at least for the last two quarters. Then my second question is on the non-core unit. If I step back and look at when you announced the plan a few quarters ago, obviously you're going much faster than planned, which is negative for NII fees, probably, et cetera. Could I confirm with you that the level of provisions you have budgeted at the time was indeed much higher than what you're seeing now, and that therefore the overall capital impact or capital accretion from the disposals is much higher than you had planned originally? Thank you. Thank you. Tanja, could you take the capital questions? Yes, for sure. Indeed, our Basel III is impacted by model updates as also provided in the presentation. Basel IV is impacted less, but still there is some impact. You need to think of Basel IV CET1 levels to be about the same level as the last quarter. That about that aspect. Do you want me to? Yeah, go ahead answer the question on CIB Non-Core as well. I focus on the impairment levels. Indeed, we assumed the Non-Core wind down to be capital accretive. So far, impairments have been below the levels that we had anticipated. That is a positive. Also, our outlook is more positive than we initially budgeted. From that point of view, we feel that the capital accretion should be more positive than initially assumed. Thank you. Can I just quickly confirm that the level of the Basel IV CET1, is it closer to 16 or 15%? Thank you. We say above 15%, and we are reluctant to be more precise. As you know, this is a regulation that is where the implementation rules are not fully clear yet. The European Commission will decide on that in September 2021. Our calculations are an educated estimate, and I don't want to create this feel of preciseness that you're looking for. Let's await what the European Commission is coming with, and then we are probably also able to come with more precise numbers. Understood. Thank you, Tanja. Our next question is from Mr. Guillaume Tiberghien of Exane BNP Paribas. Go ahead please, your line is open. Yes, good morning. Just two precisions, please. One is on the TLTRO. How will you account precisely of the benefit if you meet the threshold? The second one relates to the recalibration and the dividend payment. When you say at Q4, do you mean during calendar Q4 or when you publish Q4 in February next year? Thank you. Yeah. On maybe both your questions, we account for any benefits when we know or we're fairly sure that we would recognize the benefit. That's when we would account for it. As to your second question, that would be at Q4, so that means beginning of 2022. Okay. Just for the TLTRO, you mean you would book a one-off gain or spread over a number of years? Annemieke. Yeah, I can answer that one, Robert. We will add the benchmark period is till the end of December, so then we are sure, and then we can book the benefit for this year. For two quarters, in Q4, and then of course, record it for the additional quarters in 2022. That will be done in 2022. Hopefully that's clear now. Okay, thank you. Excuse me. Our next question is from Mr. Jason Kalamboussis of KBC Securities. Go ahead, sir. Your line is open. Yes. Hi, good morning. I just got a couple of follow-ups. Sorry. The first one is, the 400. You are continuing with the guidance that is below 400 on the fees and commissions. Assuming a better economic outlook in the second half and things picking up just after the summer, normally already in Q3, we should be having the credit card usage that should be at much better levels. As you said, it is down 50%. I would have expected that this below 400 guidance is possibly one for the second quarter, but normally third quarter, fourth quarter, we should be at a much better level. Except if there are other elements on which you have doubts within your fees and commissions. That was the first question. The second one is, when I am looking at the NII, just to follow up on what was said before. Indeed, in Q3, instead of EUR -20, you have EUR -28. For Q1, same thing, but also on CIB Non-Core wind down, you had EUR -15 on both rather than EUR -10. Especially on the CIB Non-Core wind down, is that fair to assume that therefore we may have a compensating element in the coming quarters, so we may be actually better than the EUR 10 million? A quick third one, on the 15%. Yes, the AML fine is about 0.5%. Hopefully you had assumed a bit more as a buffer, so possibly 1%. I understand that we'll have to wait for Q4 for us to give us a precise number, but I just wanted to have an early call from how do you think about M&A. Do you think that now that you have the AML fine, your priority is more around capital distributions? Do you want to start thinking about being slightly bolder on what you would do as what you consider as M&A, so a bit bigger bolt on if you want, notably on the private banking. Thank you very much. All right. Thanks for your questions. Look, on your question around fees, we have guided consistently, during lockdowns, less than EUR 400 million. We'll see what happens in Q3, Q4 as the economy begins to open up. We absolutely would expect consumer behavior and spending behavior to change, and therefore, credit card fees to begin to increase again. We will take a look at that time and see exactly what then happens. Until that such time, I think it's only fair to maintain the guidance that we currently have. Again, Q3, Q4 should begin to see the opening up of the economy and the associated usage of credit cards, and therefore the realized fees. As to your question on AML, in relation to maybe reprioritizing capital distributions versus M&A. Look, I've been Chief Executive Officer now for a year. I've very clearly from the outset indicated that I fully appreciate the need for capital distribution. That is the reason why we kept 2019 accrued. It is also the reason why we're being clear today as to where we stand in terms of our 2019 dividend. I've also said that it's important for this bank to be able to execute a strategy. The strategy was predicated on our own core strengths, and we've said we would always target any or review any M&A opportunity if and when it presents itself. Certainly over the last couple of quarters, I've been very clear in what area of the bank we feel that could be accretive and beneficial to the future of our bank. I would continue to state that. Both the understanding, and the requirement of capital distribution back to shareholders as well as when the opportunity presents itself to enable us to act in the core part of our strategy. I'll maintain a focus on potential M&A, focused around private bank activities, and at the same time, continue to review the potential for capital distributions. Did that answer your? Very clear. Thank you very much. Okay. Just the CIB Non-Core wind down impact on the NII. I can answer that one, Marcel. Yeah, sorry. We guided indeed -1 0 per quarter. It was indeed two times minus 15. Further ahead, we still keep the guidance of - 10 because it's really depending on opportunities to wind down further. The guidance is still -1 0. Very good. Thank you very much. We have Mr. Stefan Nedialkov back on the line again. Go ahead please, sir, your line is open. Hi. Thank you. Just a quick follow-up on Basel IV. The European Commission will come with final proposals this year. From what we hear, the discussion of the parallel stack versus the single stack approach is very much alive, if we believe some of the banks in Europe. What is your view? Is the parallel versus the single stack question a live question? How are you guys impacted by this? What do you include in your Basel IV inflation, a parallel approach or a single approach? What the sensitivity if the European Commission goes one way or the other? Thank you Tanja? Yeah. I must say, I don't have the details at hand for that. I don't know, Annemieke, whether you are up to date on that topic. No. I think we can pick this up with the IR team after the call, if you like. If that's okay for you. Sure. Thank you. We'll make sure we come back to you on that one. Yeah, sure. Ladies and gentlemen, if there are any further questions or remarks, you can still press star one on your telephone. Star one for your questions or remarks. Go ahead, please. We have a question from Mr. Kiri Vijayarajah of HSBC. Go ahead, your line is open. Yes, good morning, everyone. Just a couple of questions from my side, mainly on the volume side. Firstly, coming back to the TLTRO volume threshold, you're sounding quite confident for the second half of this year. I'm wondering which specific portfolios do you think are going to deliver the growth to get you over the line next time around. Where's the delta versus the last measurement period? I see with one of your Dutch peers, they relied quite heavily on the wholesale bank short-term lending to hit their TLTRO volume threshold. Should we expect something similar from you? Then on your sustainability volumes that you show on slide six, very helpful slide by the way. Am I reading that right that you're expecting to go backwards in the CB loans and the mortgage loans in terms of the sustainability share between now and the end of the year? What's driving that backward move, please, from those percentages you show on slide six? Thank you. On your question on TLTROs, typically when we see the economies tick in, we would expect on our Dutch, because as you know, we have an exposure to the Dutch economy. We'd expect the credit activity for the corporates and the SMEs to increase. We would expect the loan book to continue to increase again. Again, that's advantageous and that works in our favor in terms of our TLTRO. I'm looking at the slide. Yeah. Just the sustainable loans. one Q, you're at 14%, say on the CB loans, then that falls to 11 by the end of the year. Am I reading that right? Yeah, we're detailing the targets here. Oh. We've got the actuals reported. Yeah. You're ahead. Okay. Right. Not that you're going to get Okay. Sorry. Misunderstood. Thank you. That's why I just wanted to make sure I understood the question. Thanks. Yeah, got it. Thanks. Bye. Our next question is from Mr. Robin van den Broek, Mediobanca. Go ahead please, your line is open. Yes. Good morning, everybody. Maybe first of all, could you update us on the progress of the sale leaseback of the headquarters plans? Is it still in the phase of printing brochures, or could we expect anything over the next few months? In connection to that, we've seen press rumors about the indicative pricing there that could be like EUR 1 billion. You said your book value is EUR 250 million, that would imply a capital gain of EUR 750 million. I've also heard that you might have to deduct the cost of the lease basically, within the determination of the capital gain for CET1 capital. I'm just wondering if you could explain the dynamics around that a little bit more carefully. Next to that, on flexible credit on the consumer side, there's been an adverse Kifid ruling, as you of course know. You've indicated that your intention is to come to a broader compensation scheme. I think you want to go to court to find the right parameters for such an approach. I was just wondering, I know you have some provisions for that, but I'm assuming that those provisions are mainly in place for active Kifid files running, or do you also have a more collective provisioning already? Lastly, I think during the pre-earnings call, you indicated that there could be knock-on effects for capital on operational risk, RWAs, in relation to the AML file. Can you just confirm that that's now baked in, or could we see some further effects later on? Thank you. Yeah. I'll ask Tanja to comment on Kifid and on the RWA, and I'll take the sale and leaseback. Tanja, go ahead. On the, indeed, the Kifid ruling with respect to consumer loans with a variable rate. We indeed, as you mentioned, we have some provisions for indeed active Kifid files. We have communicated before that we do not agree with this Kifid ruling, and we're taking several complaint cases to the civil court, and that's something we have now decided to hold this process for three months to explore talks with the Consumentenbond, as you were alluding to. Both for civil cases as well as for these explorative talks that we are having, we haven't taken any provisions as we cannot make a reliable estimate at this time. I think that probably answers your question. On the AML settlement, indeed, it does have an impact on operational risk capital as well. For Basel III, that was already mostly included, given that we work there with scenarios, and we have updated our scenarios already in the past. We don't expect any significant change there as a consequence of the settlement. For Basel IV, the approach for operational risk is based on historic operational losses, and there we have already included the impact of the AML fine. That means that what I said before on the level for Basel IV, the impact of operational risk is included in our number, that is above 15%. Thank you, Tanja. In terms of your questions on the sale and leaseback, let me just say that I will confirm the book value, and we expect to have that transaction, we're looking for completion toward the end of the year, and I think that's the time where we'll give you more details on the transaction. We have a follow-up question from Mr. Romain Paquereau of Crédit Agricole. Go ahead, your line is open. Yes. Actually, two follow-up questions. The first one was on the head office, if the gain will be included in the calculation of the EPS for the dividend. Just on the cost base, you guided for less than EUR 4.7 billion by end of 2024. Obviously, the Non-Core wind down is accelerating. Any views on the speed of the cost reduction on the Non-Core, if that could be a bit earlier than expected based on the pretty strong developments year to date. Thank you. Yeah. Thanks for the questions. Again, just on the sale and leaseback, we'll make any further calculations at the time when we know when the transaction is completed, and we have the details. On your comment about the wind down, we're pleased with the speed of the wind down, and therefore, it will necessitate also on our side, and certainly in 2022, to continue to actively review our cost levels associated with the wind down as well. Because it is accelerating, we will look to identify, but we'll do that in a responsible manner. What I'd like to just emphasize, we're talking about an orderly wind down. That means that whilst we would always look for any opportunities to accelerate not only the wind down but also to bring down the associated cost levels, we would do that at a responsible manner so that we can continue to ensure an orderly wind down, even as we start getting into the tail end of the book. Okay. Clear. Thank you. We have a follow-up question from Miss Anke Reingen of RBC Capital Markets. Go ahead, please. Yeah. Thank you very much. I just wanted to follow up on your target on sustainability, the share of the weighting on your CIB loans. Obviously, up to 25%, 27% is obviously quite a large share. Do you think, given the focus of a lot of the banks on expanding their sustainable loans, is the profitability or the margin lower on the sustainable loans? Potentially, if there is an increase in risk-weighted assets on brown assets, so to call, the profitability will be higher or at least the same. Thank you very much. Yeah. Without going into too much detail in terms of the individual pricing on these loans, what we're actually seeing is there is a huge demand for these types of loans. It's clearly the bank emphasizing a strategic direction, but it's also very much answering a market-driven demand as well. That allows for continued competitive pricing as I would expect it to occur also in these sustainable loans. I do think it is encouraging to see that even in a time where we consider ourselves in a COVID-19 pandemic, and yes, there's some light at the end of the tunnel towards the end of this year. Even during that time, we've seen continued demand for these types of loans. I would expect normal competitive pricing to continue. Interesting. Thank you. We have no further questions, sir. Please continue. Okay. Well, if there's no further questions, I'd like to thank everyone for participating. Really look forward to speaking to many of you very soon. For now, goodbye and have a great day. This concludes the ABN AMRO Q1 2021 analyst investor call. Thank you for your attention. You may now disconnect your line.