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G Press release ING Corporate Communications Amsterdam , 6 August 2021 ING posts 2Q2021 net result of € 1,459 million 202021 result before tax of € 2,065 million ; capital position strengthens to 15.7 % ▪ Growth in fee income of 18.3 % year - on - year , especially in daily banking and investment products . Net interest income declined due to liability margin pressure . • Net release of risk costs following an update of macroeconomic indicators . Expenses remained under control . - Shareholder distribution of € 3,618 million after 30 September 2021 ING More customers choose ING as their primary bank ; lending decreases Primary customer base rose by 281,000 in 2Q2021 to 14.0 million . • Net core lending growth of € -3.7 billion in 2Q2021 due to repayments ; improvement in lending margin . Net core deposits growth of € 4.9 billion . CEO Statement " I'm pleased with another set of resilient results in the second quarter , " said ING CEO Steven van Rijswijk . " Fee income of € 855 million was in line with the strong result in the first quarter , while net interest income and in particular our liability margin remained under pressure . The improving economic environment meant that risk costs were significantly reduced , and expenses are developing in the right direction , which I will continue to monitor closely . " I'm encouraged by the growth in primary customers , and we continue to see high demand from retail customers for digital investment products , which complement our savings product offering . An example is ' Komfort - Anlage ' ( ' Comfort Investing ' ) , launched in Germany during the second quarter . ' Komfort - Anlage ' empowers customers to invest online in one of seven funds that best matches their risk appetite , and features enhanced digital and video interaction capabilities to provide customers with advice when needed . " In addition to diversifying income , we continued to take steps to future - proof our business and optimise capital allocation by making decisions on where and how we serve customers . We've reached an agreement to transfer our retail banking operations in Austria to bank99 , the digital banking arm of the national postal service Österreichische Post . And the transfer of our retail customers in the Czech Republic is proceeding smoothly , with around half of customers and 60 % of client balances migrated to Raiffeisenbank . We're also conducting a strategic review of our retail banking business in France . I know these changes cause uncertainty for our colleagues and I'm grateful for their continued commitment . " The effects of climate change are increasingly apparent , and taking action becomes more urgent by the day . I believe that for climate action to be successful , with the goal of net zero emissions by 2050 , a concerted collaborative effort is needed from all sectors of society . That's why ING has committed to the Net - Zero Banking Alliance . The pathway to net zero brings many opportunities for financing and investing in the necessary transition , and in the first half of 2021 we supported 133 sustainability deals . An example is the US $ 401 million Infrastructure Asset - Backed Securitised ( IABS ) issuance by Singapore based Bayfront Infrastructure Management . This was the first public securitisation with a sustainability tranche , for which ING acted as Joint Global Coordinator and Sole Sustainability Structuring Advisor . " We will distribute € 3,618 million after 30 September 2021. We will pay an amount of € 0.48 per share in October 2021 and make an additional distribution of € 1,744 million related to the amount reserved over 2019. The latter will be in the form of cash and / or a share buyback , subject to relevant approvals . " With the pandemic continuing to affect life and business , I want to once again thank all ING colleagues , more than 80 % of whom are still working from home , as they continue to help customers through these challenging times . " Investor enquiries E : investor.relations@ing.com Press enquiries T : +31 ( 0 ) 20 576 5000 E : media.relations@ing.com Analyst call 6 August 2021 at 9:00 am CET +31 ( 0 ) 20 341 8221 ( NL ) +44 203 365 3209 ( UK ) +1 866 349 6092 ( US ) Live audio webcast at www.ing.com Media call 6 August 2021 at 11:00 am CET +31 ( 0 ) 20 531 5855 ( NL ) +44 203 365 3210 ( UK ) Live audio webcast at www.ing.com