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Press release ING Corporate Communications " Amsterdam , 4 November 2021 4 . H ING posts 3Q2021 net result of € 1,367 million 3Q2021 result before tax of € 1,924 million ; capital position strengthens , CET1 ratio at 15.8 % Strong growth in fee income of 20 % year - on - year , net interest income resilient . • Operating expenses remain under control . This quarter's expenses include € 180 mln provision for compensation to Dutch retail customers with certain consumer credit products . • Risk costs remain low as overall book quality is strong . Resumption of capital distribution through dividends and launch of share buyback programme in October . ING CEO Statement " I'm pleased with our results in the third quarter , " said ING CEO Steven van Rijswijk . " We saw continued lending growth in mortgages , whereas loan demand from businesses was influenced by the economic effects of the Covid pandemic . Even so , our commercial lending margins were slightly higher and we saw strong fee growth in account package fees , investment products and lending . " Expenses were under control , the quarter includes a € 180 million provision we took for the compensation of Dutch retail customers for past interest charges that did not sufficiently follow market rates . On risk costs , we were able to release some of the additional provisions we took earlier . Other issues are moving to the forefront for clients , like disruptions to supply chains , rising energy prices and increasing inflation . We'll continue to support our clients wherever we can . I'm grateful for our customers ' loyalty , as we gained about 95,000 primary customers since the last quarter , bringing the total number of primary customers to 14.1 million . " We aim to digitalise processes in order to increase productivity and decrease the time customers have to spend on banking . At Interhyp in Germany , the digital mortgage platform called ' HOME ' is used by customers , advisors , brokers and bank partners . Today , nearly 500,000 customers use the digital self - services the platform provides . This has led to a marked decrease in manual workload for advisors and partners , and a much faster decision for customers . " In Romania , where over 70 % of our customers connect with us through their mobile device , we now have a complete digital product offering , including personal loans , insurance , investments , savings , current accounts , shopping programmes , mobile card payments and virtual cards . Our mobile sales in Romania have more than tripled since 2019 . " We continued to take steps in the third quarter to be an action leader in the fight against climate change , sharpening our target for reducing our funding to upstream oil and gas and working to set net - zero targets for the eight other sectors in our Terra approach . Many of our clients trust us as their strategic partner in achieving their sustainability and long - term growth ambitions , such as leading data - centre provider Aligned . They're taking good steps on sustainability in the area of digital infrastructure . ING has received four consecutive sustainability - related mandates from Aligned over the past 12 months , helping them issue the first data - centre sustainability - linked loan and the first green data - centre securitisation . " We've launched a share buyback programme as we start on the path to optimise our capital while maintaining our focus on our customers . I am pleased we could return capital to our shareholders , and thank them for their understanding throughout the distribution restrictions during the pandemic . Investor enquiries E : investor.relations@ing.com " Our hybrid mode of working is beginning in ING countries around the world and colleagues are slowly starting to return to the office , but we need to remain vigilant until the pandemic is truly over . In the meantime , I remain grateful for everyone's flexibility and commitment . " Press enquiries T : +31 ( 0 ) 20 576 5000 E : media.relations@ing.com Analyst call 4 November 2021 at 9:00 am CET +31 ( 0 ) 20 341 8221 ( NL ) +44 203 365 3209 ( UK ) +1 866 349 6092 ( US ) Live audio webcast at www.ing.com Media call 4 November 2021 at 11:00 am CET +31 ( 0 ) 20 531 5855 ( NL ) +44 203 365 3210 ( UK ) Live audio webcast at www.ing.com