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kpn Press release 26 October 2021 KPN delivers SME service revenue growth in Q3 ; on track to reach full - year outlook • • Continued growth mass - market service revenues ( + 2.2 % y - on - y ) , supported by all segments SME service revenues inflected to growth in Q3 ( + 2.9 % y - on - y ) , delivering on commitment to stabilize before year end Ongoing strong mobile base momentum in Consumer and Business ( + 67k postpaid net adds ) Sequential Consumer mobile service revenue growth ( + 2.4 % y - on - y ) driven by growing base and ARPU Adjusted EBITDA AL + 1.4 % y - on - y supported by higher Group service revenues On track to reach full - year outlook ; 86 % of € 200m share buyback for 2021 completed Message from the CEO , Joost Farwerck " In the third quarter , we continued to make good progress against our strategic and financial ambitions . The fiber engine is running at close to full speed in line with our ambition to cover the Netherlands with fiber by 2026 and to enable superior symmetrical access network speeds . Customer satisfaction levels improved further thanks to customer journey improvements . We see a healthy customer inflow in Consumer and Business , especially in mobile . Mass - market service revenues continued to grow , supporting service revenue growth for the Group as a whole . Consumer mobile and Wholesale continued to show growth . Most notably , service revenues for our SME segment grew this quarter due to good base developments on our attractive KPN EEN portfolio , ahead of our commitment to stabilize before year end . I see this as an important milestone , providing momentum and confidence to deliver the turnaround for the total Business segment . I'm grateful for the continued effort of our people to improve customer experience , and I'm pleased to see that employee engagement has remained at a top - tier level throughout the pandemic , while we maintained a strong focus on diversity and inclusion . We're determined to further strengthen this position as we return to the office , explore new ways of hybrid working and increase personal contact with customers and stakeholders . We are committed to creating value for all our stakeholders in a sustainable way . We refinanced our existing revolving credit facility with a 1 billion euros Sustainability - Linked facility , integrating our ambitious sustainability agenda into a core financing instrument . We are confident to deliver on our full - year 2021 outlook . The successful execution of our strategic plan enables us to structurally return additional capital to our shareholders . The first step , a 200 million euros share buyback for this year has been nearly completed . " Key figures Group financials ( unaudited ) Q3 2020 Q3 2021 A y - on - y YTD 2020 YTD 2021 A y - on - y ( in € m , unless stated otherwise ) Adjusted revenues Adjusted EBITDA AL 1,299 598 As % of adjusted revenues 46.1 % 1,312 607 46.3 % + 1.0 % 3,920 3,898 -0.6 % + 1.4 % 1,759 1,763 + 0.3 % 44.9 % 45.2 % Operating profit ( EBIT ) 240 281 + 17 % 690 1,610 > 100 % Net profit 132 185 + 40 % 386 1,126 > 100 % Capex 286 259 -9.7 % 859 884 + 2.9 % As % of adjusted revenues Operational Free Cash Flow As % of adjusted revenues 22.1 % 19.7 % 21.9 % 22.7 % Free Cash Flow 312 24.0 % 241 As % of adjusted revenues Net debt 18.6 % 348 26.5 % 232 17.7 % + 12 % 900 879 -2.3 % 23.0 % -3.8 % 498 12.7 % 5,584 22.6 % 533 13.7 % 5,293 + 7.1 % KPN Q3 2021 results 1