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Press release The Hague , the Netherlands , 10 May 2021 Strong earnings performance continues with normalised EBIT at € 130 million and free cash flow of € 159 million in Q1 2021 Outlook FY 2021 normalised EBIT at least € 250 million , free cash flow above € 225 million Financial highlights in € million Revenue Normalised EBIT assumed to be non - recurring and related to Covid - 19 Free cash flow Normalised comprehensive income Highlights Q1 2021 Strong operational performance at Parcels continued with 108 million parcels delivered ( + 61.6 % ) , partly non recurring due to lockdown Strong result at Mail in the Netherlands partly based on non - recurring mail items relating to Covid - 19 and favourable development in price / mix in € million CEO statement Herna Verhagen , CEO of PostNL , said : " We had a very good start of the year and continued the momentum that we've seen since the second quarter of last year . These results have been achieved thanks to strong teamwork and good cooperation between the businesses . The health and safety of our people , customers and consumers remains our key priority . Parcels Mail in the Netherlands PostNL Other Q1 2020 701 15 " Once again , we proved our collective resilience and flexibility during ongoing unprecedented circumstances . We delivered a record 108 million parcels in one quarter . Performance at Mail in the Netherlands was strong , although the underlying volume decline due to substitution continued . Normalised EBIT came in at € 130 million . Taking into account the kdown situation , and other Covid - 19 effects , we assume around € 42 million of this resu is non recurring . The acceleration of our digital transformation , aimed at strengthening our competitive position by building on our platform , is progressing well , and we intend to further speed up our investments . Intercompany PostNL " Based on the strong performance in the first quarter , we raised our outlook for 2021 on 26 April , with normalised EBIT now forecast to be at least € 250 million and free cash flow to come in above € 225 million . Going forward , visibility remains limited . The exact consequences of changes in the lockdown , such as the reopening of non - essential stores in the Netherlands as of 28 April , are difficult to predict . " Q1 2021 business performance 5 30 Revenue PostNL Q1 2021 Results | Page 1 Q1 2021 962 130 42 * 159 112 Q1 2020 414 395 26 ( 133 ) 701 Q1 2021 662 466 48 ( 214 ) 962 postnl Normalised EBIT Q1 2020 26 5 ( 15 ) 15 Q1 2021 92 59 ( 21 ) 130 Note : Normalised figures exclude one - offs in Q1 2021 ( € ( 18 ) million ) and in Q1 2020 ( € 17 million ) * € 42 million of the normalised EBIT is assumed to be non - recurring : • € 35 million related to Covid - 19 driven by volumes and additional costs ( € 17 million at Parcels and € 18 million at Mail in the Netherlands ) • € 7 million extra impact related to Covid - 19 at Spring and Logistics