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Press release The Hague , the Netherlands , 9 August 2021 Strong Q2 2021 for PostNL with normalised EBIT up 17 % to € 63 million Outlook for FY 2021 raised to between € 280 million and € 310 million Financial highlights in € million Revenue Normalised EBIT assumed to be non - recurring and related to Covid - 19 Free cash flow Normalised comprehensive income Q2 2020 789 54 29 93 35 Q2 2021 838 63 26 54 57 Delivering on our strategy Step - up in e - commerce trend leads to higher parcel volume projections Accelerate progress towards achieving environmental targets Normalised EBIT 2024 ambition increased to between € 330 million and € 370 million postnl HY 2020 1,490 69 29 98 64 Highlights Q2 2021 and better outlook for FY 2021 Solid performance at Parcels continued , with 95 million parcels delivered ( + 11.4 % ) Strong result at Mail in the Netherlands driven by 4.2 % volume growth FY 2021 normalised EBIT raised to between € 280 million and € 310 million , with free cash flow between € 250 million and € 280 million Interim dividend 2021 set at € 0.10 per share HY 2021 1,800 193 69 213 169 € 450 million additional investments to facilitate execution of strategy and include capacity , network & IT infrastructure , sustainability and automated parcel lockers in 2022-24 ; cumulative investments of € 950 million in this period CEO statement Herna Verhagen , CEO of PostNL , said : " The good start of the year continued in the second quarter thanks to the efforts of our people and strong teamwork in a challenging environment as society opens up step by step . Of course , our key priority remains the health and safety of our people , customers and consumers . PostNL Q2 2021 Results | Page 1 " We report a strong result for Q2 2021 , part of which is non - recurring . Specifically , performance at Mail in the Netherlands was strong , partly related to Covid - 19 , although the underlying trend of substitution continues . Volume at Parcels continues to grow , even when excluding the non - recurring part , which , as expected , has faded out as physical stores were allowed to reopen . " Mainly due to the impact of Covid - 19 , consumer behaviour has changed , with a step - up in online shopping and an acceleration in e - commerce . To accommodate the stronger growth in parcel volumes we will expand our capacity earlier and more than anticipated . Furthermore , we will accelerate sustainability investments to speed up our progress towards our environmental , social and governance targets . We also intend to increase the number of automated parcel lockers to 1,500 by 2024. Combined , our total investments in the 2022-24 period are estimated to be around € 950 million . " Building on our HY performance and progress with the continuation of our successful strategy , we are increasing our financial ambition . We are raising our outlook for normalised EBIT FY 2021 to between € 280 million and € 310 million , which also translates into an improvement in free cash flow . Our ambition for normalised EBIT in 2024 now is between € 330 million and € 370 million , which is € 60 million to € 80 million higher than anticipated before . The uncertainty around the impact of Covid - 19 remains . " The pandemic continues to create challenging circumstances and hardship for many people across the globe . We are proud of our people , who work hard every day to be the favourite deliverer . By focusing on delivering high quality service and by accelerating the investments in our offering as announced today , we aim to leverage our growth potential , creating long - term value for all stakeholders and making a sustainable contribution to society . "