Warm welcome to EcoOnline's quarter four and full financial year 2021 report. I'm Göran Lindö, the CEO of EcoOnline, and with me here today, I will have Siw Ødegaard, our CFO, and Andreas Nordsjö, our VP Corporate Development, helping me to present our quarter four and 2021 update. Stay tuned. We will follow the normal agenda as we've done before. I will start with an introduction to EcoOnline and what we are about, what we're offering, and how our market looks. In addition to that, also repeat our growth strategy. After that, we will give you both a business and financial update of quarter four and financial year 2021 progress, and end with a Q&A. What is EcoOnline about? Well, EcoOnline is a leading provider of B2B software-as-a-service tools, helping customers to become more safe and more sustainable, so within the environment, health, and safety arena. We have a broad and industry-agnostic solution, and it's very engaging and user-friendly. Our customer base of now 7,100 customers spans from many different industries and almost all customer segments. We have now more than 500 purpose-driven colleagues every day creating safer and more sustainable workplaces for our customers. We also have a footprint geographically with our both customers and employees, that is within the leading position within all the Nordic countries, in addition to United Kingdom and Ireland, and has also a new foot into U.S., and of course, also customers in many other regions of Europe and the world. Quite recently, we got awarded to be one of the leading providers within EHS software in the Green Quadrant provided by Verdantix. What are we then actually offering? Well, we are actually offering a very configurable and very broad EHS platform. Our four main offerings is within health and safety, where you can manage and act on your EHS risks. It's within environment and sustainability, where you can both manage and report on environment and sustainability and ESG. It's also within chemical management to keep your workplace safe from chemicals and ensure that you also take responsibility for chemicals in the nature from an environmental perspective. Last but not least, it's within training and learning, EHS learning. Our platform is highly proactive, configurable, and very easy to use and have a high and rich content. How do we then arrive at this position? Well, we have invested for years in innovation and technology, and we are continuing to invest a lot in our technology and our offering. Siw will tell you more about this a bit later. How is then our market look like? Well, our market is very, very attractive. We have a market of around 70%-80% or even 90% white space in our market, i.e., most customers are not using any EHS software yet for their EHS challenges. We also have already in place a very clear compliance and regulatory demands in all regions of the world. You actually need to invest to comply to the regulations already in place. On top of that, we have a digitization trend where companies are digitizing their processes more and more.an Recently, this has been even increased in terms of tailwinds as after the COVID-19 pandemic, both health and safety and digitalization moved further up on all corporate and also society's agendas. On top of this, ESG and taking care of the environment and also people from a health and safety perspective has also increased a lot. We have the new EU health and safety framework that came last year in June. In addition to that, now EU has launched an EU taxonomy framework. In the U.S., we have Biden's Build Back Better. Very clear evidence of even stronger tailwinds and push to actually make us as people and our society and our companies more sustainable. All in all, we see that our market is then around EUR 5 billion globally right now, and it has historically grown 10%-15%. We believe that it will grow around 15%-20% going forward. How is then this opportunity and this organic opportunity look for us at EcoOnline? Well, also in our core markets, both the Nordics, United Kingdom and Ireland, we have a large white space. As you can see, vast majority of customers are not using any software yet, also in the Nordics, where we estimate that we have come the furthest. It's still a lot to do in accelerating new customer intake. On top of that, we have our 7,100 customers that haven't yet bought the full main product. We have a lot of upsell to do, that is in this graph to the right from the bottom and upwards. A lot of upsell in both chemical management, within health and safety, environment, and learning to do. On top of that, if a customer, for example, does a cross-sell, and we do a cross-sell, and they expand from chemical management only to buying both EHS and learning, you can see that we go from 1x in ARR to all the way to 5x increase in ARR. Hence, we estimate the total potential within our own customer base to an additional SEK 1 billion of ARR in cross-sell and upsell. A huge opportunity to also grow with our existing customers. All in all, we have a very healthy organic growth opportunity going forward. Let's look at this. How has this then looked in historical performance, and where are we viewing it to end in 2025? Yes, we have since inception in 2001 actually grown our customer base and our ARR every single year. We did create our company from the beginning with our founder, Kjell Hamnes, to protect people and protect the environment from chemical safety. We are native sustainable from that perspective. We grew until 2017, providing chemical safety solutions to companies and reaching around 4,000 customers. After that, we have now started the international expansion, going into United Kingdom and Ireland and U.S. and other parts of Europe. In addition to that, broaden our offering to an EHS platform. Last 4 years, we've grown around 30% organic and reached NOK 434 million of ARR. That's more than 4 times the size of 2017. In addition to the 30% organic growth, we have an addition of around 15% inorganic growth every year since then as well, taking us to this position. Going forward, we have put a target to ourselves to reach NOK 1.1 billion ARR by 2025, and that corresponds to an organic growth of 26%. Let's now finish this session with summing up our growth study. How are we then coming to this NOK 1.1 billion? Well, we have a very clear defined path to the NOK 1.1 billion. We're gonna continue to grow with our existing customers. We have NOK 1 billion left of additional ARR. We won't take it all, but we'll continue to cross-sell and upsell to all our existing customers. We continue to accelerate new customer intake in the huge white space market that we are operating in and attracting more and more new customers in. In addition to that, we will also continue to develop our product to make it broader and more comprehensive. Hence, we'll be able to reach a larger part of this wallet, in our customers' wallet. Last but not least, we will continue to execute on our M&A strategy and also acquire both competence and offerings and through that be able to expand also beyond the 1.1 billion. This is all supported by, as you saw, a great track record and we're very, very grateful for the great team we have that is truly purpose-driven, and we have also good tailwinds in the market going forward. With that introduction to who we are and what we offer and our growth strategy, let's now move into our quarter four and full year 2021 highlights and financial and business updates. In quarter four, 2021, we reached NOK 434 million ARR. That is a 37% total growth and a 23% organic growth. We also reached 7,100 customers, attracted 275 new customers in the quarter, 60 from the acquisition of Munio that Andreas soon will tell you a bit more about, and 215 new customers organically. We're very proud about that. We're also starting to see some good cross-sale happening in our customer base, both actually towards new customers buying our full offer but also towards existing customers buying additional main offers from us. We're really glad to see that happening. All in all, we also reached a 110% net retention on the full year for 2021. Last but not least, in quarter four, we did acquire Munio. Andreas will tell you more about it, but it's NOK 10 million additional ARR and a lot of competence and offering within EHS learning and training that we added to the company. Let's now look at all these parts in a bit more detail in the presentation going forward. First off is our ARR growth. We reached, as I said, a 37% growth from NOK 317 million to NOK 434 million in the year. As you also can see, we have moved, become more international, so going from 23% outside the Nordic to 29%, almost 30% outside the Nordics. We also reached 35% of our ARR outside chemical management. Evidently growing more, internationally and also more outside the chemical management area. All areas are still growing and has a good and healthy development. How has it then looked in a bit more detail if you look at the last 12 months in our ARR bridge? Well, the bridge looks like this. We have reached a 110% net retention. As I said, that stems from a NOK 50 million upsell and contraction and price increase and also a NOK 20 million churn that brings in 110% net retention on the NOK 308 million ARR base we started with. On top of that, we have added NOK 40 million of new sales in the year, reaching a 23% organic growth in this period. As you can see, quite balanced, NOK 40 million from new sales, NOK 50 million from upsells and cross-sells and pricing, and another NOK 57 million from our four successful acquisitions in 2021. It was Engage EHS in January, followed by Pilotech and Chymeia in the mid of year, and now Munio latest in December, all in all making us reach the NOK 434 million. During the year, we also had a negative currency effect of around NOK 9 million or 3% negative that is included in the total growth estimate here. Let's now comment a little bit on this 2021 performance from a bit more of a historical perspective. If you look at this year of 2021 and look at it back for the last five years and divide it up in new sales, the net upsells, the total organic growth, and M&A, it looks as follows. As you can see, we grew new sales in 2021 by 60% over the 2020 level. Net upsells by 22%, and total organic growth by 35%. You can also see here that if you compare our 2017 total organic increase with our 2021 total organic increase, it's actually six times or more than six times larger. I think quite an impressive historic performance. As you can see, we have increased in 2021 all parameters over the years. All in all, churn has gone up somewhat. We're not worried about it, but it's a bit higher churn, but still at a low level and with a 110% net retention, it shows that we still can grow healthy with our existing customer base. A great performance also from an historic perspective. With that, I would like to leave over to Siw, and she will tell you a little bit more about our financial development. Siw, welcome. Thank you, Göran. We are reporting a full year 2021 recognized total revenue of NOK 421 million, and the pro forma revenue amounted to NOK 454 million. This represents a year-on-year growth in total revenue of 41% with a recurring revenue growth of 45% and a growth in non-recurring revenue of 15%. Recurring revenue share of total revenue increased from 86% to 89% during 2021. We have strong gross margins with a gross margin one of 94% and a gross margin two of 84%. The LTV/CAC ratio above 6 demonstrates our ability to attract new customers and to maintain a high customer net retention fairly cost efficiently. We welcomed quite a few new colleagues last year, and by the end of last year, we were 517 FTEs. We had a cash balance at the end of the year of NOK 365 million. The full year 2021 adjusted EBITDA amounted to -NOK 9 million due to the fact that we have or are still investing quite a lot into facilitate for further growth and expansion. 2021 was a year of investment, and we are still investing, and this is in line with what we communicated at the IPO back in March last year. Due to the strong growth in our ARR base and our investments, we are now on track to reach our goal of having an ARR of NOK 1 billion by 2025. By then, we will also have reached an EBITDA margin of 30%. Last year, we had a net increase in FTEs of 153, mainly in sales, marketing, and R&D. We'd also established our new RevOps teams, and we were building up central functions like finance, HR, IT, corporate development, and compliance. We did also invest significantly in highly scalable systems and solutions like CRM, sales, and customer insights, as well as in ERP and HR systems. These are all scalable systems that will take us to 2025 and beyond. We have definitely been investing in long-term growth. We have a clear visibility of how to continue to scale and to reach profitability. In 2021, our personnel expenses amounted to about 80% of revenue. Due to scaling and efficiency, we are expecting that we will by 2025 have personnel cost of less than 60%. By then, we are also expecting the GM2 to reach about 90%. Through our scaling, we will secure solid returns on the investments we have been doing so far and that we'll be doing in part of this year. The investments in ERP, IT, and general G&A will ensure efficient scaling, and also in investments in R&D, we'll certainly make sure that we are able to support our technology products and our customer portfolio at lower maintenance costs. Investments in training, consultancy, and the cost of sales are improving margins, and certainly most of all, increased average ticket size will make sure that we will have much higher margins. You'll find the complete financial statements in the Q4 report that we shared earlier today. With this, I will get back to Göran. Thank you, Siw Ødegaard. Great update. We're gonna move over with business updates for both the quarter and the full 2021 year. Starting out with offering. We had a great year for our offering during 2021. We added a lot of new features, and to start with, we made all our platform and products get a new look and feel that I think is quite engaging and ease of use and also makes it easier to, of course, cross-sell and up-sell all our offerings. That was a major update for the year. On top of that, it was the year of learning. We have both launched our new, our own learning management solutions and have also then in December acquired Munio with further competence and further offering with EHS eLearning. The learning leg has become truly strong and a new offering leg to stand on for EcoOnline. On top of that, we have improved our environmental management and reporting and made many improvements in chemical management and health and safety areas that also provide good value to our customers. Great to see our huge progress in 2021. It's really been a watershed improvement, and we are, as Siw Ødegaard pointed out, continuously investing in R&D also for 2022 and look forward to launch many new offerings and improvements also during this year. How is then all this looked at a usage or a customer perspective? Well, also usage has actually increased quite a lot during 2021. We added 195,000 new users to our systems. That's more than a 50% increase. We also added more than 660,000 safety data sheets in our chemical management inventory for customers. Customers performed more than 230,000 incident reports, also more than 230,000 audits during 2021. In total, in all our solutions, customers also performed more than 425,000 risk assessments. I think this all shows that the customers are really using our systems to create both actions and try to prevent health and safety incidents and really make their workplaces safer and more sustainable. It's really great to see, and we will continue also during 2022 to invest both in customer success and tools to make our customers be able to use our tools even further, to both report on ESG and other improvements in their business. Really try to make them take actions to improve, not only reporting on the KPIs, but take true actions and improve their sustainability and their health and safety of their workplaces. Great development of offering and our use of our offering. How is then the new customer development look? Well, as I mentioned before, we did recruit 250 new customers in the last quarter of 2021. As you can see, in this quarter, it was a bit more stemming from the Nordics and the chemical management areas. For the full year, the new customer split has been a bit different, a majority coming from outside the Nordics and also a majority coming from outside the chemical management. All in all, reaching the 35%/65% split between EHS and other offerings in chemical management. What I'm really glad to see here in this quarter is that we both win large deals, of course, but if you look a bit at these quotes and the motivation why new customers choose EcoOnline, you will see that they bring up our ease of use and our broad solution as key criteria for them to choose EcoOnline. I'm really glad to see that being a very important part of our strategy, that the customers also have really seen it and liked it. We have also in the report a couple of other examples showing how both a new customer bought all three deals that are chemical management, health and safety, and e-learning from the beginning, and also existing customers starting to use new main offers within offers. We can see that cross-sell starts to happen both in new customer and in customer success operations. Really glad for that. With that, I will leave open for a bit more update around our mergers and acquisition strategy. Andreas Nordsjö, welcome. Thank you. Thank you. Yes. As Göran mentioned, we completed the acquisition of Munio late in 2021. First, before going into that acquisition, I would like to just take a step back and look at our overall M&A strategy. We continuously look for exciting teams to join forces with. Apart from, of course, getting deep competence and great customer bases, we also look for teams that will support us in one or several of our three sort of prioritized M&A rationales, and those being enter new geographies, scale in existing markets, and expand our offering. As a hygiene factor, even regardless of M&A rationale, is having a great cultural fit and also a joint belief in the target state and integration project that we're trying to map out in the sort of the discussion phase of an acquisition. With the Munio acquisition that we completed just before Christmas of 2021, we have made 10 acquisitions since 2016, and 4 of these acquisitions did go through in the last year of 2021. We are continuously looking to expand our horizon through acquisitions, and we have a very strong pipeline to do so. We're continuously working on this part of our strategy. Maybe go a bit more into detail into Munio, our latest addition. Munio is a leading Norwegian EHS e-learning provider that both supports their customers from a system point of view to actually manage and support them in ensuring that all colleagues are trained and have the right competence to do their task in a safe and efficient way through a learning management system. Of course, just as important, they also provide the actual content that is sort of the real e-learning through their own sort of internal content development team. That content can both be sold to existing learning management system users but also to other customers through their e-commerce solution. What also sets Munio apart, I would say, is their more even further sort of holistic view on competence management and competence development, where they really look into how do you do the whole onboarding of both new colleagues and contractors when they are supposed to do a new task or enter into a certain area of a site, especially in high and medium-risk industries. They ensure that before anyone enters into that part of the site or start doing a certain type of work, they have already proven that they have the skills and the required training to do that, and they do that way before someone enters physically on the site. That onboarding is done totally digitally. Of course, if there are any competency gaps identified, Munio can then help close those gaps through their e-learning solution. I think we all saw that this is a great team and a great product, and that is also shown in the sort of past performance of this company with a more than 30% annual ARR growth over the last 5 years, and also a very interesting and promising start in the German market, where we see a strong need for these kind of digital competency development and management tools. We will of course fully support them in these endeavors. The overall integration project is well underway with a lot of positive feedback, both internally from Munio and EcoOnline colleagues, but also from many of the shared customers that we already had with Munio before entering into this partnership, which is because they see the value that this sort of joint entity will bring into having a more holistic and sort of broader EHS offering to sort of sell and support our customers with. Yeah, very exciting and looking forward to work closely with the great team of Munio and a lot of updates will come through this acquisition in the near future. Thank you. Thank you, Andreas. Okay, let's move and summarize a little bit how we look at 2022 and forward in our outlook. If we compare to 2021, 2022 until 2025 looks quite promising. We have quite an improving market. As I've told you before, we have increasing tailwinds and increasing push for adoption of EHS software. In combination of that, we have now less COVID restrictions. We believe at least we will have less COVID restrictions in 2022 and forward that will help us as a business as well. We have a much stronger offering with a broad platform, with many new main products and also improved modules in all our main products. Both for upsell and cross-sells, a great new platform to sell. It's also more integrated with the same look and feel and with an updated user interface. We have added more than 56 more people working with product and R&D in 2021. Also a huge team continuing to invest in our offering going forward, and really look forward to work together with all these new talent. We also ramped up sales a lot. We have a net 650 more customers to cross-sell and up-sells to in 2022 than we have in the beginning of 2021, and we have 53 more talent colleagues that is here to do both sales and marketing towards our customers. We have seen cross-sells starting up to happen, so quite promising also on the sales side. As Siw Ødegaard reported, we have a robust financing situation. We have a good cash, and we have a good debt facility that can create both support for organic and acquisition growth going forward. All regions and all offers are progressing well, so we are well on track towards our 2025 target of NOK 1.1 billion. A robust and solid outlook. Let's summarize this report and our quarter four and 2021 full-year performance. We reached NOK 434 million of ARR, a 37% total growth and a 23% organic growth with a strong 110% net retention in the year. We also saw strong and high growth in our recurring revenues for the year with a 45% increase year-over-year. We have attracted a lot of new customers organically, 752 new customers in the year that we welcome to the EcoOnline platform. We also made 4 acquisitions during the year with Engage EHS, Pilotech, Chymeia, and Munio, adding a lot of competence within the EHS area and stronger offering to all our customers. We also invested a lot in our organic organization, as Siw pointed out, and welcoming 153 more talented and purpose-driven colleagues that will continue to protect people and the environment with our customers by our customers. We have a solid financial position. We have a cash position end of year of NOK 365 million, and on top of that, a EUR 114 million debt facility to also finance M&A. We are also on our way to adopt IFRS, and by our full-year annual report that will come in May, we will report IFRS to you as well. All in all, a solid outlook, an improving market, a stronger position than ever, and we are on track for our 2025 target of NOK 1.1 billion. Thank you for listening. We have a Q&A session, and, Siw and Andreas, please join me here. Let's see what kind of questions we have got in. Yes. Maybe you can read the questions, Siw. Yes. We'll see who answers. Certainly I will. Yeah. Are you planning to set up full operations in Germany? I guess, Andreas, that's for you. Yeah. Yeah, I mean, the Munio team already had quite ambitious plans for the whole DACH region. What you can say is we are supporting them, as I mentioned before. Right now we are basically in the process of setting up GmbH, our German entity. That will be sort of the, you can say, the formal starting point. Then we will, of course, gradually develop that plan and sort of increase our efforts and investments in that region. As ESG is everywhere, do you also see this in your customer behavior? I guess I can take this one. Yes. Yeah, we certainly do. Until quite recently, we see that a lot of the ESG demand has been driven by legislation. Now, at least what we experience, is a genuine wish or demand from kind of all parts of our businesses, from managers, from owners, and certainly from employees to focus on having more healthier, safer, and environmental friendly workplaces. This is certainly going to drive our business moving forward. Yeah. Yeah. We have a new question here. Yes. We see companies such as Microsoft doing relatively large price hikes. What is in your view as a potential for you for price increases? Well, I can maybe take that one. Okay. I think in general, we are always looking to charge our customers a reasonable price for our products, and of course, given that inflation is in general has increased some, we are looking into also compensate for that in our books. We're gonna execute price increases as we have done historically in a respectful and way also to our customers. Yeah. I should maybe also mention that for the last two years due to COVID, we have been very, very careful with price increases. Yes. Now we are going to look into that and also with the inflation, we certainly have to see what we should do with our price increases in order to follow the market. That's basically it. Yeah. Maybe we answered all, gave all information you during the presentation. It was hopefully a clear presentation. Thank you very much for your attention and your questions, and reach out if you have any more to Siw or me. Thank you. Thank you.
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