Good morning, good afternoon, and good evening, everyone. Welcome to this presentation, which is Meltwater's first live broadcast in the financial market since the company was listed in December 2020. The agenda for the day is as follows. I will shortly hand over to Meltwater CEO, John Box, and CFO, Martin Hernandez, who will present. The presentation will take approximately 20, 25 minutes. Afterwards, we will try and answer any questions you may have. We kindly ask you to type your questions in the meeting chat anytime during the presentation. Thank you. Now I hand over to you, John. Okay. Thank you, Garana. Hello, everyone, and thank you for joining today. This is John Box, CEO for Meltwater. I will run you through some of the key highlights and talking points from the Q4, and our CFO, Martin Hernandez, will take a closer look at the P&L. Today, Meltwater is the global leader in media intelligence. The company was founded in Oslo in 2001, this year marks our 20-year anniversary in operation. Today, we're headquartered out of San Francisco, but with a truly global footprint as we have employees, offices, and customers all over the world. Approximately 28,000 clients globally, in excess of 1,700 employees, and ARR close to $360 million. The vast majority of our contracts and revenue is subscription-based or recurring revenue. Investment highlights. Today, we are the global leader in our space, as said, with an integrated platform cutting across news and social media. The total addressable market is very large. It's something we estimate to be in excess of $40 billion. Meltwater has a strong track record with M&A. Since 2016, we have successfully acquired and integrated eight companies. We want to leverage that experience to consolidate the fragmented social space. A key asset of Meltwater is our global reach and the sheer size of our sales organization, which is 900 people strong today. We have long-term targets of 20% organic growth and 20% EBITDA margin. Meltwater has a strong track record of growth over the last 20 years. The first 11 years, we grew entirely organically, so from $0- $125 million in revenue without a penny of outside investment. We brought in Swedish private equity firm Altor as an investor in 2013. Over the years we've added many modules and capabilities to our platform, particularly on the social side, as you see under the graph here. That's really lifted or elevated our platform from a point solution for media monitoring to a truly integrated media intelligence suite. We work with approximately 28,000 customers today, as said. It really ranges from small tech startups, nonprofits, local councils and government, right the way up to Fortune 100 companies with the likes of Coca-Cola and Microsoft. It spans across verticals. Today we're working with the main players in most industries, including the 10 largest pharmaceutical companies in the world, as just one example from the bottom of the page here. If a company or organization needs to analyze information, they can certainly be a customer of Meltwater. This slide highlights a lot of opportunity for us as a business because typically we're signing up these customers in one country or perhaps for just one department. They are not necessarily global accounts. That is something we aim to capitalize on, turning these customers from local to global accounts for Meltwater. This slide actually speaks to a few key points, really starting with pricing and packaging. Our clients subscribe to a core platform. There are numerous modules they can add on top. Each one comes at an additional price point and offers new functionality. From a more traditional news standpoint, customers can add reporting and analytics capabilities, for example. With social, there are numerous add-ons for functionality such as social publishing or social listening. Our enterprise customers, they have the option to add an API to integrate the content and analytics from Meltwater into their own visualization tools, so things such as Tableau and Domo, for example. This slide also highlights how we differentiate in the market today. The competition in our industry, it's typically regional and offers a point solution. They may only, for example, focus on something like social publishing, which is just a subset of the functionality that you see here that Meltwater offers. Meltwater has a truly global and integrated platform that cuts across news and social and serves up a much wider variety of use cases. The point which I feel is really crucial here, it ties in to what you see front and center on this slide, which is the concept of a single source of truth. What we've consistently heard from the market is a need for one provider, not multiple. You can imagine for somebody like a CMO, for example, receiving reports from multiple platforms with misaligned KPIs can be quite challenging. Having one vendor and platform that enables you to consolidate those metrics and KPIs and really streamline the reporting, it's a big advantage for Meltwater and ultimately for our clients as well. Quite often when we're winning contracts, especially those global accounts, we're actually replacing multiple vendors across different geographies. This product, it's all backed up by the strongest and deepest content set in our space today. We have a large number of partnerships with publishers and social networks to ensure that we have local and global content that our customers really need, and it's allowing us to find and analyze all online content in real time. Our platform and technology, it's really the result of 20 years of R&D investment, and also tuck-in tech acquisitions as well. Every single day, we bring in over half a billion documents of various types, from social media posts across the networks to news content, TV, radio, and they're all brought into one central repository. At the same time, we're also enriching this data, and that's where the AI, data science, and NLP that we've heavily invested in comes into play. It allows us to do things like apply sentiment to those documents, to do entity recognition and entity extraction as well. That all then bubbles up downstream in the form of analytics for our customers and enables them to search in real time and also look back historically. That historical element is very useful for customers. They can, for example, look at their brand sentiment and see how it's trended over the last five years. That capability, it's really a result of the technology that's been so heavily invested in. To give you an idea of the scale involved here, every single day we're doing over 12 trillion searches for our customers. The market that we're in, as said, is very large. We estimate the TAM to be in excess of $40 billion. We started across in the blue segments on the left-hand side here, where the TAM is $26 billion today, and this is the market that we think about with media intelligence. Our initial buyer sat in the public relations or communications department. As our product has developed and evolved over time, today we have a really significant presence in marketing and social media as well. As we provide business-critical information, there are actually many departments outside of PR and MarCom, where we have traditionally focused, that can benefit from the Meltwater offerings. If you think about perhaps business development teams, customer service teams, risk management, and so on, and over time, we will further build out the product capabilities to support these additional departments and use cases where we see over $14 billion in opportunity. We're very passionate about our culture. Our core values have remained consistent for 20 years now. Whether you start with Meltwater in Sydney, San Francisco, or Shanghai, it doesn't matter. You learn four Norwegian words, and they are our values, and you see them on the left-hand side here. At the end of the day, it's the people that make this a great place to work. I think a real testament to that is the fact that today there's over 150 people that have been in the company for more than a decade. That helps us to really ensure that these values are maintained, and we aim to continue to build upon that for many years to come. A key part of the culture is the ability to develop leaders from within, and we have a preference for small and agile teams as well. Over the years, we've consistently won awards such as the Great Places to Work across multiple countries. It's a management team with a lot of experience. Myself and Marty you've been introduced to. We have Niklas de Besche as our COO. He has over 15, 16 years' experience at Meltwater. He has worked globally but is today based out of Stockholm. Kaveh Rostampour oversees Americas from the West Coast of the U.S. He's originally from Sweden, and again, more than 15 years' experience in the company. Paal Larsen overseeing EMEA, based in Norway, 16-plus years' experience at Meltwater. Mike Ruggieri is our head of product and engineering. He actually joined the company eight years ago now via an acquisition and sits on the East Coast of the U.S. We have Aditya Jami as CTO. Close to five years' experience now at Meltwater, a very inspiring character, passionate about his field, Stanford educated, experience from companies such as Yahoo and Netflix, Aditya has really come into Meltwater to help build out our AI strategy and drive that forward. Now I hand over to Marty. Thank you, John. We had a very strong Q4, finishing with $94 million in revenue, up 8% year-over-year. This was driven by good growth in our premier customer segments as we continue to drive our strategy of moving upmarket. Additionally, there was a one-time revenue recognition of three and a half million in the Q4, the result of a change in estimate related to higher than expected sales of a third-party product. Adjusted EBITDA for the quarter was $13.7 million or 15% of revenue, which was an improvement of $14.7 million from a loss of $1 million in the Q4 of 2019. This was driven by increased productivity in our sales organization and COVID-related cost-saving programs we implemented earlier in the year. Full year 2020 revenue was $361 million, up 4% year-over-year with pro forma EBITDA of $49 million or 14% of revenue. This compares with EBITDA of $10 million in 2019. This significant improvement was driven by our shift in focus during 2020 from growth to profitability in light of the uncertainties around COVID. This shows that the actions we put in place during COVID worked, and we are really proud of the way the Meltwater team executed during this very difficult time. Many of you may not be aware that since 2008, Meltwater has funded the Meltwater Entrepreneurial School of Technology, or MEST, in Ghana. MEST provides a school for young university graduates across Africa to become software entrepreneurs and is a fundamental part of who Meltwater is as a company. The annual funding of MEST is the charitable contribution line you see and is expected to remain at about $2.5 million per year. Q4 2020 one-time expenses of $14.9 million was due to the finalization of the litigation settlement in the U.S., as disclosed in the information document. For fiscal year 2020, the balance of one-time expenses is primarily due to severance costs related to the cost reduction efforts we took related to COVID concerns early in 2020. Next slide, please, John. Thank you. For 2020, cash flow from operations was $29 million, showing a significant increase from the $14 million cash used in operations in 2019, or a $43 million improvement year-over-year. This material shift in cash generation is due in large part from our shift in 2020 to profitability due to the actions we took around the uncertainties from COVID. The fiscal year 2020 net change in cash of $85 million was primarily related to the proceeds of our IPO. We exit the year with a very strong balance sheet with over $100 million in cash and no debt. To aid us in our acquisition strategy, we put in place $150 million revolver, all of which is available for us. We believe we are well-positioned to execute on our acquisition opportunities. John? Thank you, Marty. Okay. Two areas that we're really focused on is the premium client segment and also our social ARR. We increased the number of premium customers by 322 last year, which means that portion of our business was up 12% for the year. As a reminder, these are customers who spend 25K or more annually with Meltwater, and the net retention for these customers remains at 100%. This has taken the premium segment from 39% of total ARR to 43% at the end of 2020. There were many notable customer wins in Q4, including companies such as Uber, Samsung, and Goodyear as new clients, and companies such as Tencent and Decathlon growing their accounts to enter the premium segment. Some of these have now become global accounts, and expanding relationships with customers in that fashion is most certainly a part of our strategy. Likewise, it will continue to be a focus in 2021 to attain new higher-paying clients, as well as growing existing accounts into this more profitable segment where we see better retention rates. Social ARR grew 21% for the year up to $112 million in ARR, as we continue to focus our resources on upselling social products to our existing customer base and selling them as part of the integrated suite to new clients. That $112 million in ARR, it makes us one of the largest players in the social space today, and we're really pleased with the consistent growth that we see in this area. Total ARR was up 2% for the year. We started to invest back into growth in Q4 of last year as we ramped up our hiring into sales and marketing, and that will be helping to drive our ARR growth in 2021. The focus on premium customers and also the social products has positively impacted the average customer ARR, which rose to $13.5K in Q4. That's a number that's been consistently growing for multiple years now. In January of this year, 43 new customers were added to the premium client segment. Some of those were new customers on our books, luxury brands such as Tiffany & Co., Patek Philippe, and Christian Louboutin. Others expanded their license with us and moved from the lower-paying segments into premium, such as Calvin Klein, Tetra Pak, and Deutsche Post. Again, that will most certainly remain a focus for us this year, identifying such opportunities, cross-selling and upselling to these clients. I think Calvin Klein is a great example. That was a customer with an annual spend of just $5K with Meltwater previously, and it's moved up to be in excess of $100K in ARR now. We know there are many similar opportunities within our customer base. Two quick examples or case studies of how clients are using Meltwater today. I'll start with GE HealthCare. We have a number of subscriptions with different parts of General Electric, and we're able to use that relationship and those vendor agreements to add GE HealthCare in January. That subscription, it's focused on six key markets, the U.S. and a couple of parts of Europe and Asia. They're leveraging the integrated news and social suite as a single source of truth for measuring their own brand efforts and also competitor benchmarking. On a daily basis, execs at GE are receiving daily updates from Meltwater with key stories and insights which impact their business. Tourism Australia, they're known for their innovative and forward-thinking advertising and marketing strategies. They've been working with Meltwater for some time now. I would say we're a very natural partner for an organization like that with our global reach. Two key ways we've increased their license and expanded that relationship. One, influencer marketing. They're leveraging those tools to identify influencers across social media that they want to leverage for their online campaigns. Secondly, we worked with them to create a sophisticated dashboard for executives, which is pulling all of the news and social content and insights from Meltwater, as well as other sources, into one place to help them analyze and benchmark their efforts across markets and across those different campaigns that they run. A few key product updates to touch on from the back end of last year, starting with the smart alerts on the left. This combines our AI with our strong content set. It's really looking for key signals and anomalies in data for our customers. Despite only being launched in December, we had 1,100 customers utilize that functionality within the first month. It's fully integrated now to Slack so customers can receive those alerts straight into their company Slack channels. We also rolled out improved capabilities to help customers more easily benchmark their social media efforts against that of competitors. I think competitive intelligence, it's something we see a lot of customers asking about, and during COVID, that particular use case demand has certainly increased as customers really pivot towards using social media to drive revenue. Understanding how their efforts compare to that of their competitors or what competitors are doing that resonates well with an audience, that's really imperative. Lastly, audience analytics. I would say for a lot of our enterprise or premium customers, a key part of the Meltwater solution is their ability to cut through the noise and only focus on key opinion leaders and to better understand their audience. That's exactly what this functionality provides, which can ultimately shape and drive their marketing campaigns. We received a number of awards as a company last quarter, two more focused on people and culture, and one more from a product standpoint. From Comparably, we ranked very highly when looking at happiest employees, 36 out of 60,000 companies in the U.S. We were also recognized by Comparably as one of the best companies for women in 2020, that's something that we're most certainly proud of. On the product side, we recorded the highest score on G2 in the media monitoring category where we ranked as a leader in that field. In 2008, as Marty mentioned, there may be quite a few people not aware of this initiative, in 2008, Meltwater opened a school in Africa called the Meltwater Entrepreneurial School of Technology, which is something that our founder, Jørn Lyseggen, remains very involved in today. It's grown from one school in Ghana to a Pan-African network of schools providing training and education to budding software entrepreneurs, as well as the opportunity for them to receive seed funding and launch a software business from the incubator. MEST is something that the whole company is proud of. Maybe it's slightly unusual to share this type of information in this type of forum, but as said, A, it's an important part of our culture, and B, we highlighted the charitable contributions in the P&L, so perhaps it's important to explain exactly what this is as the school is fully funded by the Meltwater Foundation. Now technology allowing, let's take a quick look at a one-minute video to hear a little bit more about the program from one of our MEST graduates. [Presentation] [Presentation] As said, this is something that the whole of Meltwater is really proud of. There is more information available on meltwater.org for those who are interested in MEST. Now we'll move forward to the final remarks and outlook. We're increasing 2021 guidance for the top line to $378 million-$388 million in revenue and expect more meaningful top-line growth to return to the business in the H2 of this year. The long-term ambition remains unchanged, 20% organic growth and 20% EBITDA. Meltwater continues to look at M&A opportunities. We do feel there are a number of attractive opportunities for us to consolidate in our space and maintain active conversations with multiple targets. Lastly, we would just reiterate our intention to move to the main list of the Oslo Børs in 2021. With that, again, I would thank everyone for dialing in today, and now happy to open up for questions to both Marty and myself. Thank you, John, and thank you, Marty. For the benefit of the audience, we will now read the questions so that everyone can hear them. We'll start from the top. The first few questions actually are from Eirik Rafdal of Carnegie. He asks if we could provide some more color on the statement about the timing of return of organic growth. You say H2 of this year. How should we think about growth in the H1? Is that for you, John? Yep, that one is probably for me. We expect to ramp growth as the year progresses. We feel that we have good trends in the business today, as I said, the more meaningful growth will likely return to the business in the H2 of 2021. Could you please give some more color on the M&A track? How close are you to announcing a deal? Yeah, it's a good question. I can give a couple of comments on M&A. Firstly, I would say that the targets that we're interested in, it really remains the same. We're looking for companies that have a strong culture fit, a product that is market tested with really meaningful revenue and customers, and something that really adds to our product suite, and perhaps helps us build out towards more use cases within social. I said at the end of the presentation there, this continues to be a focus. There are active conversations that are ongoing. I think it's probably fair to say we would be disappointed if we didn't have updates in this area, as it has been such a focus and something that continues to be so for us. Eirik also asks if we can be a bit more precise on when we expect to move to the main list. I think you said sometime towards the end of 2021. At some point in 2021, and that, to be honest, is probably as specific as we can be right now on that particular part. He also asked how we should think about margins going forward, and also a final remark. When or will we be able to be a bit more granular on the full balance sheet cash flow and items below EBIT in the P&L going forward? Maybe the latter one is for Marty. Yeah, that's probably for you, Marty. Yeah, I think we'll be providing full financial statement information over the coming months when we report the year-end and half-yearly, both from a U.S. GAAP perspective as well as pro forma with reconciliations. Good. We have a question from Christoffer Wang Bjørnsen of DNB. He says, "I understand sales of third-party solutions contributed to some of the growth in the quarter. Could you help us understand what these were during the quarter and how much they contributed to the growth? Yeah, maybe I can take that one, John. As a US GAAP reporting entity, one of the accounting pronouncements that we follow affects how we report revenue for content partners if certain circumstances exist. In this particular situation, there was a one-time pickup due to a change in estimate related to one of those content partners due to higher than expected sales for that partner. This resulted in a $3.5 million pickup in revenue in the Q4 when the change in estimate was made. I think we left one question from Eirik about the margins, but Christoffer has also asked a question, which is basically very similar. "Going into 2021," he says, "should we expect the margins to come down below 2020 as we now increase investments in growth? I think from a gross margin perspective, we haven't given that detail of estimate going forward for outlooks. We do expect to return to the historical gross margins over the next three to five years. We would expect improving gross margins over that period. There's a question about retention, net retention on a group level, including the lower tier customers. Do we have a number for that? No, that's not something that we've actually shared at this time. The same about, there's a question about premium client ARR that increased in January by $2.5 million. Can we say something about the growth in non-premium customers? Yeah. There's only so much, of course, that we can say about January of this year. All I would really say on that topic is that we're pleased with our start to 2021 as a business. Øystein Lodgaard of ABG asks if we can give some sort of guidance on the EBITDA margin in Q1 this year compared to Q4 last year. Is it likely to decline with the same sort of rationale that the increased investments in sales and marketing is coming in? We actually haven't provided that level of detail as far as outlook or forecast. Any news you can share about the product roadmap for 2021? Yeah, I think I can say a little bit more about this particular topic. Number one, I would say that I'm really happy with the direction the product is going in. I think we have really good alignment internally around what it is that we're building and what's coming in the roadmap this year, and I think it's something that customers will be pleased with as well. Maybe to give a couple of specifics around focus areas for the roadmap. Number one is the ease of use, making it easier for our customers to create searches and pull out insights quickly and easily from the product. That will all leverage the investments that we've made in AI historically to help surface those insights for clients. I think secondly, integrations is going to be a big topic this year. Our ability to live where the customer lives and integrate to their own tech stack. I think the Slack alerts that we showed during the presentation is a really perfect example of that, getting those alerts into the Slack channels that customers live in day in, day out. Slack was the first iteration, and we'd expect Microsoft Teams to follow before the end of this quarter. We're also, of course, further building out our social capabilities. It's a space that evolves rapidly, and we'll try and stay ahead of the curve and the needs of customers, but with our focus in that area, I think a lot of our product roadmap investments will be geared towards social this year. Does Meltwater hold any ownership in any of the companies currently having been seed funded through the MEST program? That's a good one for you, Marty. Yeah, it's probably a good one for Jørn. Actually, Meltwater itself does not own anything in any of those seed companies, although from the CFO perspective, I wish we did because there's been several that have been very successful. Okay, thank you. Question regarding guidance for 2021, where we said $378 million-$388 million U.S.. The question is, does any of that or does that include any non-organic growth at all? No, that's all organic. Exactly. Can you discuss how much exposure Meltwater achieved during the last few months as an information source about the Reddit mania? Yeah, that's a good question. It is. Our data was actually used a lot by The Wall Street Journal over the course of the last two months with regards to everything that was going on with Reddit and WallStreetBets and Robinhood and all the rest of it actually. It did also drive a lot of interest in our product from hedge funds, just as one example. I think it's a really interesting happening or topic actually, and it really goes back to the heart of what Meltwater is offering to customers, which is looking for signals in data. We're helping customers find out what's happening before it actually becomes obvious. I think this is a really good example because this whole topic around GameStop and so on, it was trending on Reddit for a good week or two before other social networks or newspapers and TV. That really goes back to the heart of what Meltwater does. It doesn't matter if those signals are coming from news content or one social channel or another, you're just looking for that insight and piece of information. Yeah, I think it is a really good example of what Meltwater provides, and I think it was actually good exposure for us because our capabilities when it comes to Reddit are quite robust. There's one question related to the cost of goods and services. What is the driver behind the lower COGS in the report? Maybe that's for you, Marty. Yes. Some of that related to the change in estimate and the impact of the accounting of the one content partner. The result of that is reporting their transactions with us as net revenue, which means that we report at 100% gross margin for that client. Again, it was $3.5 million. That's part of what drove it. We also did negotiate some better pricing around some of the content deals additionally to that in the quarter. Thank you. A question about Sprout Social. Could we say something about the exact overlaps between the two businesses? Yeah, from a product standpoint, if you think back to the slide that I presented with the single source of truth and the different speech bubbles for the modules that Meltwater provides, there was one there called social media management, which is the ability for customers to connect their social networks and handles to our tool to publish content across them, to analyze those efforts, and to engage back and forth with consumers and fans. That social media management portion, that's what Sprout Social does. They offer one subset, if you like, of the functionality of the Meltwater product. That, as said before, that's actually where we're quite different to most providers in our industry in that we cater to a much larger number of functions and use cases. Social media management is just one aspect of what we do, whereas it is predominantly what Sprout Social focuses on. If that helps to answer the question. We are nearing the end now. There are two more questions in the chat. One related to the Apple IDFA privacy changes. Do we see any impact from that? No. There's no impact from that on our business. Finally, on the 2021 margin guidance, you're sticking to the IPO guidance of 10%-12%. Just to clarify, is that 10%-12% on EBITDA or on the adjusted EBITDA? That's the adjusted EBITDA. Okay, I think that was all. There are no further questions. It brings us to the end of this session. We have been informed that there were some of you that had trouble listening to or getting the sound of the video from MEST. We apologize for that, of course, and we will upload a link to that on our IR site so you can view that later. It's also available on YouTube. With that, we thank you for listening and for your many good questions. It's been a pleasure having you with us on this call. We wish you all a nice day, and take care. Thank you very much. Thank you.