A warm welcome to our meeting, dedicated to the results of Q3 2023. I'd like to introduce the people at the table, Brunon Bartkiewicz, the CEO, Bożena Graczyk, Vice President responsible for finance, Iza Rokicka, responsible for investor relations, ESG reporting, and market analysis. My name is Piotr Utrata, I'm the spokesperson for the bank. And now over to Brunon. Good morning. It seems that our results in Q3 have not come as a surprise to you. That's what I gathered from comments from this morning, and that's probably the case. I'd like to assure you, however, that apart from the fact that the results are in line with expectations, and that the numbers, particularly numbers, related to growth and dynamics of commercial balances, show that technical recession does happen during the growth stage of Polish banks, including ING. But I'd like to assure you that it's not as boring as numbers would suggest. Many things are happening, and what we're happy about in particular is, let me repeat myself, this fourth quarter was a further quarter of the implementation of our strategy, and many things happened to this result. I think, no point in quantifying, prioritizing, but the growth of the number of clients right now, at a stage where there's a lack of momentum in the market, this looks really good. Market share looks really good. Of course, there are volatile corporate deposits. We are seeing far faster mortgage lending based on the 2% mortgage that we're not participating in. This is the government program, but this, these are short-term events, transitional events. In all other aspects, however, we have stability. Linear, predictive implementation of our strategy. I would also like to tell you that what we're dealing with is that in many areas we are seeing significant change in the behavior of clients. Transactional profiles of clients are changing. The use of mobile devices in generating not just, the simplest, transactions, or, orders, the phone has become the key, tool, for, relations between banks and individual clients, but, phones are also getting, more important, for corporate clients. But what we're also seeing is that, in a way, clients are embracing... digitization. They are, happier to, use, smartphones, digital devices. We have reached a certain stage of maturity. That's just a signal for you. We'll be coming back to this, new trend, new behavior, in the coming quarters. This is relevant because, this is yet another stage of technological change in the behavior of our clients. Some things, are the new normal, and they are mature. For us, this entails new challenges, new directions. We are going to talk about new projects, but preparing for new ways of assessing the bank operations by our clients, new technologies, the transformation of our infrastructure, it comes to the fore, but also the client-facing instruments come to the fore. In October, we have demonstrated the new version of Moje ING, My ING. This is a new tool that is embraced by our clients, and that's important for ESG as well. This change that we've been talking about for years is so important that it's part of the bloodstream of the bank, but a lot of work is still ahead of us, because the requirements, queries, doubts as to the needs of our clients, from the largest to individual clients and the smallest businesses, this is expanding, so many initiatives in this respect. As a result, we have to introduce ESG aspects into our bloodstream so that we can fulfill our mission to support our clients in making important decisions. ESG brings a lot of such important decisions that our clients have to make.... Volumes. Well, you can see what they are. The horse has four legs, basically. The future, that we are not going to comment on, but we have been indicating to you that an economic slowdown is right next to us. We're just waving goodbye to it, passing it, overtaking it in a way. We're hoping for fast, faster growth, not just because the bank is making money on it, but because these are aspects that are important for our clients. The cut in interest rates will mean lower revenues for the bank, but this should be offset by the higher economic activity of many clients. So we are optimistic about the future, and we are happy with the fact that what is not very convenient for the bank, what has yielded the highest results, is slowly over. The result, PLN 1.5 billion, almost, in Q3, that's the gross result. PLN 4.1 billion for nine months. P&L dynamics compared to last year without cleaning don't make any sense. I pointed out the results of 2022 were an outlier and did not reflect the work of the bank. This was based on some decisions such as the mortgage moratoria. So no point in making comparisons against last year. That's why we have been providing this information in detail, so that you know, what was the impact of these changes on results. The result is still structurally high due to the interest rates, but that is also changing, as we know. Let me emphasize again that we welcome these changes. We are happy to see them. And I think no point in me talking anymore. You have read our results. I will be delighted to take your questions if, after a very sophisticated and detailed explanations from Bożena, you will have any questions, in fact. Good morning. I will try to be very brief as well, talking about what happened, especially in our P&L and results in the third quarter. So to sum up, quarter three, we've had net PLN 1,162 million, which was consistent with the market expectations. That means that we're a predictable bank, and we are developing in a stable manner, as expected by the market. Over the nine months, our net profit, PLN 3,170 million, and, seeing the credit moratoria and regulatory costs, I would like to draw your attention to the fact that we've had a 10% growth of our results in interest rates, thanks to higher volumes and an improvement of our margin. The highest results from the remaining revenues we've had 151 million PLN, vis-a-vis what was a lot lower last year. And let me comment this item. We see, on the one hand, a very positive impact of the currency derivative transactions, and that's the outcome of the activity of our treasury and financial markets. But you can also see, on the other hand, in quarter three, we noted an accounting adjustment, and I wanted to emphasize that due to the ineffective hedging transactions. That's an accounting adjustment also due to the fact that it will reverse with time. It purely results from the fact that there is a mismatch between the overestimation periods of the security instruments and the hedging derivatives that are subject to our security. Of our security and the amount of PLN 100 million that you can see in quarter three will be reversing over the next six months, whereas it will not be a linear process. It'll depend in particular on how the market interest rates develop, and that inefficiency is the result of the sudden change of interest rates of 75% and the quick reaction of the curve due to that change. Now, certainly, lower regulatory cost is something that we have spoken about so many times that I don't need to dwell on this anymore. But also, please note the lower cost of risk, 7.19% this year. As a result of all these changes in our P&L account, we have accumulated ROE of 21%, so we are adjusting it as usual to take into account the macro cash flow of the hedge. Now we have the interest outcome; we have 10% increase year-over-year. That's PLN 6 billion already. Seeing our balance in quarter three alone, that's PLN 2 billion. Our accumulating interest margin in quarter three is 3.58%. It grew by 5 basis points quarter-over-quarter, but the quarterly margin for interest rates is on a comparable level vis-à-vis the previous quarter, and that's 3.71%. Let me also remark on the credit to deposit ratio, loan to deposit ratio. It's below 80%, after quarter three, 78.1%, and that's the level which is the outcome of what's happening in the structure of our balance sheet. This year, we are noting quite a lot of dynamics on the deposit volume, 5% growth, where there is a low demand for loans. The volumes have grown only by 2% year-to-date. Now, the fee and commission income, looking at the nine months of this year, we've seen PLN 1.6 billion. So it's a growth of 2% year-over-year, and what we're seeing here, and noting, is the continuous improvement for payment and credit cards, debit and credit cards. We commented on that before. This is both higher number of transactions, in terms of the number of transactions, but also the amounts of these transactions, hence, we are seeing such big increase here. Also, in particular, in this quarter, we can see an improvement on, of the, results in the financing, and that's a corporate loan segment, especially in this quarter. And what's also very good news to us is that we're looking at the increase from the distribution of participation units, which reflects the positive trends on the investment fund market. Now, costs, expenses. I perhaps will not dwell on the regulatory costs. They dropped by 45%, and the phenomena that came into play this year and last year, this is something you're quite well familiar with, but our own expenses have grown over the nine months, year by year, by 15%. You can clearly see the impact of inflation, so the increase of salaries, but also own expenses. Practically for every item, you can see the impact of inflation and growth of price, particularly in IT, but also property administration's costs. Now, cost of risk, PLN 151 million this quarter. These costs are lower this quarter than the quarter before it. And now, looking at the macro effect, it's practically non-existent right now. We can see a slight shift due to the macroeconomic data that impacts the retail and corporate market differently. We're looking at practically excluding the macro data impact in this quarter. This year, the macro factors have contributed positively PLN 51 million, whereas last year, this was a contribution increasing the cost of risk by PLN 200 million. As a result, our accumulated cost of risk, excluding certainly Swiss francs, is 40 basis points, and in the third quarter alone, it's 38. And you can also see here, looking at the quality of our portfolio, we see total stability, both when it comes to the share of stage two loans in the gross portfolio, and here you can see quite a significant stability in the provisioning ratio as well. Now, for the capital adequacy, you can see 16.56. There was some negative dynamic. These are some risk-weighted assets that came into play, newly granted loans, specifically, that are not yet effective in terms of capital, but are secured with properties. On the other hand, we have the LCR that's dropped by 17 basis points. That's the outcome also of the discrepancy in terms of time. Looking at the fact that for accounting provisioning, we're looking at the status from end of year, but for the RP method, we're looking at the current values. This will neutralize once we see the financial outcomes from 2023. So as a matter of fact, it's also a transitional situation. We've had 194%. We have quite a lot of liquidity buffers. We just need to increase our credit activity. That's all from me. Thank you very much. Can we have some questions, please? All right, Q&A then. Let me start with the first question: In recent days, another commercial bank is joining the group of banks, offering the safe loan of 2%. Is ING going to join that group or not? We have not taken a decision to that end, so I can neither confirm or deny. It would be good if the situation was clearer for us around this program, so we shall sit and wait for a while. Yes, we have more details regarding the question about these mortgages in BANK.pl. What is the sales of these loans like? Is it true that clients are more likely to take 2% mortgages in other banks? The 2% mortgage is quite specific, or it's addressed to a specific group of people, which means that not all the clients are eligible to participate or to apply for this mortgage. But we definitely see an increase in interest in mortgages in the group outside the 2% mortgage. So I do think that, to a great extent, we're looking at, standard, perhaps, outcome of suspending the needs, to, finance properties for many people. But also, on the other hand, we're looking at, quite intense, increases in property prices. So therefore, the group of customers that want to make money on the growing prices are also becoming active. I think that even without the 2% program or its equivalent, we're looking at quite significant changes on the property market, regardless of whether this program continues or not, and that's an increasing trend. A question from the room. Can we please have the microphone? Hello. I have two questions. The government adopted the preliminary draft for extending the mortgage moratorium. What would be the cost for your bank? Have you estimated that? And another question, the perspectives on the cost of risk, since we're already almost behind the economic slowdown and we're waving it goodbye, should we then expect a decrease in the cost of risk? The credit moratorium, we do have some estimates. It's very difficult to evoke them, one, unless we're sure whether these regulations are going to come into force and in what form they are. Against the backdrop of the banking sector's opinion, let me perhaps quote the position of the Polish Banks' Association. The criteria that have been put into place are criteria that will not exclude many borrowers. As a sector and ourselves, we also believe that the fund for support of, for the borrower that has PLN 1.3 billion at the end of September, should serve the purpose of supporting the borrowers, rather than extending the mortgage moratorium in a form that precludes the economic factors from coming into play. So from this point of view, we're preferring to see what regulations come into force, and then we will be sharing our estimations. I understand that you are also familiar with the estimated range of mortgages in the Polish portfolio, those up to PLN 400,000 and PLN 800,000. These are quite significant figures. So in this version, this is a massive program, especially for the up to PLN 400,000. Point 2, let me draw a wider macroeconomic picture here. The cost of risk and the problems of entities will not disappear together with a revival, economic revival. Quite the contrary, statistics will demonstrate that in an undistorted economic cycle, which I must admit, we haven't seen for a while, because we've recently, over the last two decades, always seen a quite significant intervention of the states. When we look at pure data, a deterioration or an occurrence of problems in practically every segment, predominantly in a smaller enterprise segment, these become apparent, especially two years, up to two years following the end of the stagnation. I'm avoiding the word recession, like the plague, because it's a technical term, but we're perhaps saying goodbye to the economic slowdown, but that does not mean that the credit portfolio will immediately improve. Quite the contrary, we should be expecting data on the worsening of this landscape in terms of small islands, perhaps not to a large extent, but not on a big scale. We will be seeing those components. There is a bit of a shift in terms of time, just like with the cost of inflation. We already see that the inflation is dropping, but it weighs quite a lot, especially the cost of salaries. We can see that there is also a delay in terms of how the effects of it are being visible, are being seen. The cost of employment in Poland is still very, very high. Thank you. In the context of this question, I think we can ask a related question: Does ING see any increase in the interest among people in the use of the Borrower Support Fund? We've seen that. This was a result probably of the reminder of the existence of this fund by the media. So we did see it, but when the fund was supported with a big sum of money, now from quarter to quarter, the number of applications is dropping. How long? We don't know. But if you connect these two elements, the fact that the shock is slowly over, the shock stemming from rapid increases of interest rates, and the economy doesn't like any shocks. So the shocks are slowly over after the increase of interest rates. That's slowly behind us, and the repayments will start dropping with high momentum of salary increases. You can't expect the situation to get worse for borrowers. There's not much logic here. Of course, there are Black Swan events where people are not able to pay off their debts. This is basically for reasons related to life, divorce, loss of a partner, or sickness. With the high level of interest rates, they are maybe more pertinent, but things are getting slowly back to normal, in inverted commas. The Borrower Support Fund is the most just mechanism that addresses the needs of people in a difficult situation, people who need support. So the mass popularity, the mass impact of assistance from the Borrower Support Fund is not that significant. Falling interest rates, higher salaries should help borrowers, and the fund is the place where you can get support if you find yourself in the most difficult circumstances as a borrower. Do we have any other questions from the room? So I would like to sustain my opinion, the opinion of Mr. Bartkiewicz, that the moratorium does not address a significant problem. It's not the best tool for the job, basically, for helping people in dire situations. Now, questions from the Internet: Does ING expect further drops in the sales of mortgages on a variable interest rate? Yes, it's natural when interest rates are falling. That's a simple approach, but we are thinking about this situation. This trend is quite visible. The share has dropped to 80% in Q3. It's still 80%. So we think that in the awareness and behavior of our clients, they have adopted the right thinking, that a fixed interest rate has benefits for clients. It does entail benefits for clients. It's a good aspect when you are dealing with lower interest rates. So we are not forecasting very significant cuts in interest rates to 1.5% or 2% over the next few years, and there are housing needs to be addressed. So there will be a transitional period when variable rate mortgages get more popular. We are not seeing, in behavior of clients and in the comparison of our situation to the market, bigger differences, which means that we are using WIRON, WIRON. This is not something that deters clients, the fact that we're using WIRON rate. So transitionally, clients are calculating the repayment amounts, but awareness is rising, awareness of the advantages of a fixed rate. So we're getting to a form of balance. We have been selling fixed rate mortgages for five years, and it will be up to the client to make a decision whether they want a fixed or a variable rate. The fixed rate has been with us for long enough for clients to be able to make an informed, conscious decision. There has been a change of behavior, and it should be up to the client to make a decision about which kind of rate they're interested in. Now, corporate loans.... Do you see higher demand for corporate loans and in investment loans, specifically? The interest in investment loans expressed verbally has been noticed. It's been the case since the beginning of the year, but it did not translate into higher lending. The volume of loans for working capital needs has been going down, and this was linked to an escape from inflation and its related costs. So, businesses have been increasing the inventories. Now they are looking to improve efficiency, so they're getting rid of stocks because the purchase prices of raw materials will continue to rise, but the rises will be much lower. So the PPI indicator is better for us than CPI. So these elements mean that what we're seeing in corporate loans is not true as such, because this is too much of an aggregate. Working capital is going down. There is interest in investments, on the other hand, whether you can see it significantly. Well, here and there, but we want it to cascade to the entire economy. So we remain optimistic, but it is an optimism based on experience and from a pretty positive outlook on the world this autumn, the situation in the Polish economy, but the wave is still not upon us. It needs time. It needs convictions. It needs credibility. You need to be able to believe in the stability of the economy. We are missing some activity for exports, and we could also use important state investments. We're waiting for that, but you know very well, and I know very well, that it's up to decision-makers. Another question? What is the bank's position on the interest of businesses on the WIRON rate loans? We don't see any difference between WIBOR and WIRON. The indicators are just as good. We're not trying to guess which one is better. Even in the mid-term, no one can tell us which indicator has nominal values that would differ. So we are not seeing any major threats for absorption. As you've seen on the amended roadmap of the National Working Group, NGR, and my colleague has been sitting on this group. I'd like to thank Bożena for fantastic work, a great job on the NGR, the National Working Group. In the amended roadmap, it is assumed that, in principle, all entities on the financial market, including primarily banks, will be producing on the basis of WIRON rather than WIBOR. From the first of July 2024, WIBOR will no longer be used for loan production. So our experience that says that clients are accepting WIRON as a reference rate is a good forecast for what's going to happen. We all expect that the market will be flooded with new information about new banks switching to loans based on WIRON. That's what we expect. Thank you very much, Bruno. You have also addressed another question about the extension of WIBOR until 2027. Well, I did not comment on that. I only commented on July 1, 2024, and of course, it is important whether WIBOR will be extended until 2027. We, as a bank, welcome this decision. We are very happy about it because to a large extent, this mitigates risks related to a speedy roadmap, the previous draft. The new map gives us much more predictability and stability, us and our clients. Let's move to a different topic. Does ING consider recommending the payout of dividend in 2022? We promised. We are still thinking about it. Perhaps, Bożena, you can comment on it. Considering the passing time and the materialization of risks, and the KNF has warned us against this in their dividend letter. We started talks with the KNF, the Financial Supervision Authority, on the possibility of paying dividend for previous years. But it's a very early stage, so let's not comment any further. An increase in complaints in cash loans or Polish złoty mortgage loans? Not an increase, but the fact that they are still coming in is a bit of a concern, but they are coming in for mortgages in Polish złotys, together with questioning the, it's about 60 applications throughout this period. They are still coming in, and I'm a bit concerned that they are. We have one question in English from Bloomberg. How long from macro cash flow hedge in falling rates environment? I will respond in Polish. Our bank, regardless of the interest rates, applies the strategy of securing risks for the interest rates. So you can't really give a closed-ended response to such a question. We match our strategies to the level of interest rates, the behaviors of our clients, and it is in that way that we shape our policy for macro cash flow hedge. So dropping interest rates against this backdrop certainly will have a positive impact, but I cannot really give a response, a clear response to a question in this form, because it's not a measurable effect. The last question, at least it looks for the time being, what outcomes are you expecting from the change of the front end of retail banking? Where are you moving away from the characteristic looks in the mobile application? We also need to know about the changes in the IT infrastructure. What backend components do you want to improve in this architecture? Number one, we are hoping definitely that the new formula, the new aesthetic and the navigation and the interface will be something that's going to appeal to our clients. That's the reason why we are preparing it. Everything needs a facelift every now and then. The number of functionalities that we have to cater for clients' needs is growing, so it's important for us to figure out how to put it on the screen in the way that allows the client to navigate this one easier. And we're trying to give our clients a choice in terms of how personalized their app is and how they can navigate in the mobile app world, where a lot of services are being offered for mobile apps. I think, this is probably the biggest offer in Europe. So managing the complexity of the website on a small screen is a challenge of some sort. Certainly, there are some studies behind this, focus groups, experts, evaluations, et cetera. And we are certainly aware that it will not appeal to everyone straight away, but we are convinced that within a short period of time, everyone will be delighted with the new version. If they're not, we will release another one, and this is how it will continue until the end of the world. Of course, there will no longer be phones when the world ends, but using a relatively small screen of a mobile phone is driving this trend. Let me emphasize this again, it's a small screen. This is becoming a limiting factor already. So, we're looking ahead at another, yet another challenge, how to deal with serving the client's needs in a different format. Let me phrase it that way. And the second part of your question? Infrastructure, changes in the infrastructure. Ladies and gentlemen, what every bank needs, I will not be going into more details here, but let me just repeat what we spoke about when we mentioned that we were going to try to move towards the Thought Machine platform a few quarters ago. The same, we have the same, purposes still in our minds. We need to build banking infrastructure that's more secure, and also, openly speaking, to a great extent, taps on the advantages of multi-cloud, so that we don't have to be dependent on the reliability of physical brick-and-mortar data processing centers. I will be quite open: the war in Ukraine also provided food for thought here. It demonstrated yet again that things that we were taking for granted are not necessarily reliable, not necessarily due to warfare alone. And another aspect here as well that comes into play is what we're more and more inclined to do, due to regulators, being able to serve clients 24/7 without any incidents. Which means that our systems have to be available for our end clients always, not 99.98, but always, at all times. That's a slightly different requirement, and we need to reconstruct our infrastructure. Another aspect, which is obvious, is also linked to security, and that is the speed of reaction of our systems. The heavier multifunctional front-end systems we have, the bigger challenge it will be to generate a short response time. In the past, we used to say that 30 sec were okay; now 50 ms is a problem for our clients. So that's yet another challenge, causing us to have to reconstruct the infrastructure. Last but not least, even though it seems that the majority has already been accomplished in terms of digitizing the interaction between us and the clients, frankly speaking, we don't feel that this is the case. The number of changes that are still needed to be put in place is so big, and the bank operates in such a complex, multisectoral environment, that we need systems that are able to absorb the huge number of changes that are being introduced in a sovereign way, let me phrase it that way. In such a way so that these changes do not require intense work in the area of coordination of all of that with the remaining part of our IT infrastructure. We need this to be put in place in a manner that automatically guarantees the impermeability of the rest of the system. Please forgive me for using the jargon. It's not the time or place to tell you about the details of how we want to achieve those four components, but I understand that you realize what big technological changes need to be put in place. That is, ahead of us, I want to say, but perhaps it's wrong tense, because we are already working on it. It's already happening, and we have measures put in place already, and we know which division is taking which route, so the armies are already engaged. Okay, one more question from Webb: "Please tell us what's the interest rate sensitivity rate of... vis-à-vis the lowering of interest rates for the next 12 months?" Those are difficult questions. There are more and more factors impacting the sensitivity. The changing volume, the changing curves all the time over time, but also the changing market behavior, in reaction to the shift in interest rates. So to be able to responsibly answer this question, let me again quote our annual report from last year, where we demonstrated the impact and the sensitivity of our balance sheet towards the changed interest rates. We were looking at the decrease by 100 basis points. So we disclosed that was about PLN 450 million. But please do study the assumptions that accompany these estimations. They are so volatile over time, that you need to make an informed decision. So looking and disclosing such sensitivity at this point of time, there is quite a significant risk of error. So again, I think it's against this backdrop that you need to look at the data we have already presented. Obviously, in our annual report for 2023, we will have to tackle this challenge yet again, because it's one of the required disclosures, so we will certainly adequately make reference to this topic. But please, please do take into account that there are so many volatile factors, so many, that actually the estimation will always be subjective to a certain extent. Okay, one more question, please. The MREL requirements, your estimations and plans. As we informed you a few times already, up to the thirty-first of December this year, we will be terminating or completing our MREL requirement. The estimation that we have ready now is EUR 1.5 billion of higher MREL vis-à-vis the situation that we have right now. So as an additional value of the loans that we will be getting as part of the SBE strategy, these will be loans granted by ING Group. Okay, last chance. Thank you very much for participating in our conference, and I'll see you on the quarter. Thank you.