Slides
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Q3 2025/26 - KPIs Webinar will be held by Text IR Team on January 5 11:00 AM CEST - Polish 3:00 PM CEST - English
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Disclaimer: The presentation was created internally by TEXT S.A. (Company) Data contained in this presentation is valid as of the date of its preparation. Consequently, this presentation will not be subject to changes, updates, or modifications to account for events that might occur after this date. Data presented in this presentation was prepared by the Company with particular care, hoverer it may contain ambiguities. Under no circumstances should this presentation be treated as a purchase recommendation, an invitation to subscribe to, or an offer to recommend the purchase or subscription to any securities issued by TEXT S.A. The Company is not responsible for the outcome of any decision or action taken based on this Presentation. The Company does not provide financial guidance or financial forecasts; however, the presentation may contain forward-looking statements that reflect the Company's current assessment. These forward-looking statements reflect the Company’s views at the time such statements were made with respect to future events and are not a guarantee of future performance or developments. Reliance on any forward-looking statements involves known and unknown risks and uncertainties. This presentation is not to be circulated in territories and states where public circulation and sharing of information contained herein may be subject to legal restrictions. Parties accessing this presentation are advised to familiarize themselves with any such restrictions beforehand.
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KPIs
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MRR OF ALL PRODUCTS (M USD) Monthly Recurring Revenues at the end of a given month 4
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PAYMENTS RECEIVED (M USD) As reported in reports on preliminary results The presented data are the estimates and preliminary as published in the respective reports. Therefore, they may ultimately differ from those shown in the periodic financial reports. Because the Company generates the vast majority of revenues in the US dollar (USD), the USD / PLN exchange rate has a significant impact on the results presented in the periodic reports in Polish zloty. 5
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Customers with MRR =>500 USD responsible for over 51% of MRR at the end of December 2025, up from 43% a year earlier, showing potential in expanding existing customers and targeting bigger customers. GROWING SHARE OF CUSTOMERS WITH MRR => 500 USD MRR from customers with MRR below or above USD 500 6 MRR, USD million
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Multiproduct customers are responsible for 37.2% of MRR a the end of December 2025, which is a 10 percentage points increase within a year. Shows our journey from one-product company to multi-product company with an aim to offer a product suite in the future. INCREASING SHARE OF MRR FROM CUSTOMERS WITH MULTIPLE PRODUCTS 7 % share of MRR
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Q3 2025/26 KPIs 8 - MRR fell by 1.1% q/q to USD 6.98 mn - Payments received decreased by 1.6% q/q to USD 21.89 mn (+2.1% y/y) - API usage exceeded 100 thous. USD in a quarter (these revenues are on top of MRR) - Share of customers with ARPL =>500 USD over 51% of the MRR - Obtained SOC-2 Type 1 certification confirming the highest standards of quality and security (Type 2 certification expected later this year) - Validated go-to-market readiness: tested and confirmed that the Text App on our website converts effectively and that the end-to-end sales process functions as intended - Successfully strengthened liquidity — fully repaid the PLN 10m short-term working capital loan by year-end and secured PLN 29.5m in VAT refunds (PLN 10m in November and PLN 19.5m in late December), driven by effective execution from the finance team Achievements Financials
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2025 in brief KPIs 9 - MRR fell by 1.7% y/y to USD 6.98 mn - Payments (4 quarters) received decreased by 0.2% y/y to USD 88.42 mn - Share of customers with ARPL =>500 USD exceeded the level of 50% of the MRR. Built a strong foundation for 2026: - Focus and company structure shifted to release (successfully) a completely new product (Text App) and acquire its first customers. - Completed a major infrastructure transformation ensuring system stability and quality - Obtained SOC-2 Type 1 certification confirming the highest standards of quality and security (Type 2 certification expected later this year) - Confirmed dividend policy and first interim dividend payment towards expected profit for the current financial year Achievements
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● Changes in customer acquisition - AI Search and new Google algorithms limit website traffic, which affects us and our potential customers. ● Higher customer churn (4% per month vs historically around 3%) - "I'm closing the business" with the new number 1 churn reason vs historical "no chats". ● Creating new sales funnel for the Text App. ● Financial results under pressure from a strong PLN (all revenues generated in USD) and increased expenses, which we treat as investments (cloud infrastructure, AI costs, increased team). ● Very strong competition (but this is something we have become accustomed to over 20 years on the market). 11 Challenges
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● The development of AI will allow us to create greater end value for customers and to fully automate theirs communication. ● New product (Text App) and new TAM (customer support market, instead of just live chat market) ● New “pay per value” pricing ● Enablers for enterprise deals in play in 2026 (SOC-2 certification, new opportunities thanks to Google Cloud infrastructure). 12 Opportunities
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Financial results
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FINANCIAL RESULTS (PLN MN) -34.3% -7.4% -32.7% Revenue generated in Q2 2025/26 in US dollars amounted to 22.1 million versus 22.2 million US dollars a year ago and on top of that the average USD/PLN exchange rate was 7.6% weaker for this period. The cost side: infrastructure costs remain higher as we decided to expand the scope of purchased services and functionalities within new cloud infrastructure, the team increased by 24 people year on year and we also bear consulting costs (such as work on SOC 2 certification), legal services, and public relations.
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FINANCIAL RESULTS (PLN MN) -29.5% -4.9% -30.9% The USD/PLN exchange rate had a negative impact on revenue levels - in H1 2025/26 in US dollars it amounted to 44.3 million versus 43.8 million US dollars a year ago, which means an increase of 1.2%. New infrastructure improved the quality of our services and gaining new capabilities in offering development, particularly for enterprise-class customers, but it did not translate into cost reductions,
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FINANCIAL RESULTS - EBITDA (PLN MN) -25.1% EBITDA for H1 2025/2026 fell by 25.1% to PLN 78.3 mn reaching a margin of 46.7%.
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FUTURE REVENUES (IN PLN M) 17 The annual subscriptions and longer contracts are spread evenly over the time the service is provided, creating the revenues of the future revenues. Presented as liabilities from customer contracts at the end of Q2 2025/26 they amounted to PLN 66.8 million.
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A remaining part of the dividend for 2024/25 FY was paid out at the end of September in the amount of PLN 113.3 million. Liquidity levels at the end of September were impacted by the lower dollar exchange rate, and by the CIT and VAT overpayments, which are held by the tax office and awaiting refund. Therefore at the end of Q2, a PLN 20 million working capital loan was taken out and we took out PLN 10 million tranche from it. In November the tax office refunded PLN 10 million and more is awaited. CASH POSITION (PLN MN) 18 cash 30.09.2025
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** REVENUE PER PRODUCT Revenues per product (PLN mn) H1 2024/25 H1 2025/26 Change Q2 2024/25 Q2 2025/26 Change 157 573 141 629 -10.1% 13 039 13 915 +6.7% 5 640 12 066 +113.9% 80 802 69 437 -14.1% 2 619 6 267 +139.3% 5 991 7 108 +18.6% * *Including: Marketplace **Including KnowledgeBase 19 In H1 2025/26, LiveChat accounted for 84.5% of all Group revenues (vs 89.4% during previous year), and Q2 alone its share was 83.8%.
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REVENUE SPLIT BY PRODUCTS 20 8.6% 7.1% *LiveChat revenues includes marketplace. 83.8% Q2 2025/26 revenue split 0.4%
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MOST IMPORTANT DEVELOPMENTS Dividend SOC-2 Text App 21 - The Management Board intends to ask the Supervisory Board for an advance payment of dividend in the amount of 1.15 PLN per share. - The SOC-2 certification audit began in November. Type I certification is expected to be achieved by the turn of the year, and Type II certification in the middle of next year. - Text App - organic acquisition of the first new customers. Further work on product development, text.com positioning, and the sales funnel. - Text App supports 700+ organizations, currently only voluntary migration from other Company solutions is being conducted.
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overview
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Global SaaS business Ca 35% of MRR generated in the US, less than 2% in Poland B2B subscription revenue model Growth story +494% EPS growth in 8 years Unique customer acquisition model Allowing high, sustainable margins. Co-founders Consortium led by co-founders is company’s leading shareholder Dividend company With a track record of sharing profit with shareholders. 23 KEY FACTS
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VISION AND MISSION 24 We help brands provide better customer service at scale by analyzing enriching, and automating text communication. for better customer service
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We help our customers to: ● Monetize their business online by providing tools to convert website visitors into paying customers. ● Automate their communication through features like chatbots and canned responses, saving time and resources. ● Improve the quality of their customer service by offering instant support and personalized interactions. Conclusion: Our solutions empower businesses to enhance customer engagement, streamline operations, and drive revenue growth. 25
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26 MONETIZING
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27 MONETIZING
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28 MONETIZING
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29 IMPROVING CUSTOMER EXPERIENCE AND CSAT
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30 IMPROVING CUSTOMER EXPERIENCE AND CSAT
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31 AUTOMATION
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32 AUTOMATION AND CSAT
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33 AND WE DOING THAT AT SCALE
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REVENUES BY GEOGRAPHIES 34 English-speaking countries continue to generate roughly 50% of the revenues. Poland with 1.5% share in revenues is in TOP15 countries.
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SHAREHOLDERS - COMPANY STILL LED BY FOUNDERS* * According to the shareholders’ notifications received by the Company, public data from the Polish pension funds’ reports 14
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Disclaimer: The presentation was created internally by TEXT S.A. (Company) Data contained in this presentation is valid as of the date of its preparation. Consequently, this presentation will not be subject to changes, updates, or modifications to account for events that might occur after this date. Data presented in this presentation was prepared by the Company with particular care, hoverer it may contain ambiguities. Under no circumstances should this presentation be treated as a purchase recommendation, an invitation to subscribe to, or an offer to recommend the purchase or subscription to any securities issued by TEXT S.A. The Company is not responsible for the outcome of any decision or action taken based on this Presentation. The Company does not provide financial guidance or financial forecasts; however, the presentation may contain forward-looking statements that reflect the Company's current assessment. These forward-looking statements reflect the Company’s views at the time such statements were made with respect to future events and are not a guarantee of future performance or developments. Reliance on any forward-looking statements involves known and unknown risks and uncertainties. This presentation is not to be circulated in territories and states where public circulation and sharing of information contained herein may be subject to legal restrictions. Parties accessing this presentation are advised to familiarize themselves with any such restrictions beforehand.