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©2026 All rights reserved Q3 2026 1 INVESTOR PRESENTATION NOVEMBER 5, 2026 Jonas Dahlberg, Acting CEO & CFO Sofia Ohlander, SVP Corporate Control Mia Nordlander, SVP Investor Relations & Sustainability
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©2026 All rights reserved Continued organic revenue growth, +5% • Americas +7%, driven by API Platform • EMEA and APAC combined essentially stable Advancing AI driven customer communications • Tier 1 RCS footprint across North America • Introducing voice API v2 on top of the US #1 voice network • Joined SpaceX Super Intelligence Partner Network Solid profitability and strong cash conversion • 13.7% Adj. EBITDA margin • 75% cash conversion LTM • Deleveraged to Net debt 1.7x EBITDA Key Q3 highlights 2
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©2026 All rights reserved Continued growth engine • 7% organic net sales and 10% organic gross profit growth • Revenue growth driven by API platform products Messaging and Email • Improved gross profit also, from cost reductions in Network Connectivity Development by segment Share of Gross Profit Q3 2026, % Steps toward improved results • Organic net sales growth driven by email and conversational messaging • Offset by legacychurn and reduction of fixed fee operator contracts • Double-digit gross profit growth in email, remains the key growth driver Organic net sales driven by email • Organic net sales growth driven by email • Temporary increase in low-margin messaging traffic • Gross profit burdened by margin decline across APAC Americas 66% EMEA 20% APAC 14% 3
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©2026 All rights reserved New customer wins Existing customer wins New partner wins Continued commercial momentum Secured USD 6-figure voice deal with an AI agent company for low-latency support lines, displacing a key competitor in Americas Signed USD 6-figure voice API deal with a global cybersecurity training company in Americas Won EUR 6-figure messaging deal with a Tier 1 global bank across four markets, displacing a key competitor in APAC Signed USD 6-figure, multi-year deal with a communications service provider for voice and messaging, displacing a key competitor in Americas Displaced a key competitor at an e-commerce marketing platform, in APAC Expanded USD 6-figure relationship with a financial services company, adding voice and displacing a key competitor in Americas A leading global logistics company launched RCS at scale across all its US customers in Americas Expanded a major US wireless brand from messaging into email deliverability in Americas Expanded a specialty retailer into email, now using four Sinch products and integrations, in APAC Cross-sold four email products to a debt collection software company in Americas Won an RCS deal through a marketing platform partner with an outdoor apparel retailer, set to be among the first brands in the Nordics on RCS, in EMEA Signed USD 6-figure, multi-year voice deal with a US bank through a channel partner, replacing a legacy carrier, in Americas Moved a nonprofit's SMS program direct to Sinch through a marketing platform partner, in Americas 4
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©2026 All rights reserved 5 Three levers of growth Double down on today’s growth engines • Geography: US • Product: Email • While simultaneously reaccelerating growth in EMEA and APAC Increase Net Revenue Retention for tomorrow • Target fast growing customers, esp. AI natives • Cross/up-sales to existing customers • Strengthen customer loyalty Innovative products and solutions for the future • Conversational channels: RCS & WhatsApp • Orchestration & Intelligence • Trust and safety
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Full Tier 1 RCS coverage across North America NEW IN Q3 Canada: all major Tier 1 carriers COMPLETED 2025 US: all Tier 1 carriers GLOBAL RCS FOOTPRINT Direct RCS connectivity in 21 countries Canada: all major Tier 1 carriers, new in Q3 US: all Tier 1 carriers Direct RCS connectivity RCS REACH +5x in North America RCS messages volume YoY 84 RCS carriers connected, up 24% YoY 21 countries with direct RCS connectivity Preferred Google RCS partner. Carrier count as of quarter end; direct RCS countries per latest Product confirmation. Sinch completed Tier 1 RCS coverage across the US and Canada on one platform 6
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The trusted partner for AI voice One voice network, fueling direct, AI and partner channels INDIRECT Carriers and partners Buy wholesale to serve their own customers DIRECT AI Enterprises AI agents and platforms Voice API v2 Wholesale voice SIP trunking Numbers FUELED BY THE SINCH VOICE NETWORK The largest independent US carrier-grade voice network 250B+ voice minutes a year All Tier 1 US carriers, connected direct 160M+ phone numbers 13,000+ rate centers Power voice experiences with phone numbers, SIP or in-app calling Connect AI to every conversation with Streams, Voice Relay, AI voices and text-to-speech Manage calls with IVR, forwarding, batch calling and machine detection Capture every conversation with recording and transcription, stored where you choose 7
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Bringing Sinch to agentic development tools Open by Design: all major agentic development tools, broad toolbox, all Sinch channels WHERE THEY BUILD Platforms + agents → HOW SINCH CONNECTS Development tools → WHAT THEY ACCESS Channels (APIs) → WHAT IT ENABLES Faster path to live MCP Skills Functions CLI SDK frameworks Messaging Voice Email Numbers Verification Developers and AI agents find, build with and ship Sinch, fast. 8
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Sinch named SpaceX Super IntelligencePartner Enterprises build with Grok 50,000+ Bringing messaging, voice, email and verification into agentic development Easier to discover Available in developers' existing workflows Faster to build Integration in minutes, not days Ready to scale Enterprise-grade communications from Sinch SpaceXSI’s Grok Build (formerly Cursor): Sinch’s integration remains available in the Cursor Marketplace throughout the transition.. 9
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©2026 All rights reserved 10
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©2026 All rights reserved Financials 11
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©2026 All rights reserved 12 Organic growth led by Americas Net sales, SEKm Organic growth, % Organic growth, % Gross Profit, SEKm Q324 Q424 Q125 Q225 Q325 Q425 Q126 Q226 Q326 7 150 7 729 7 049 6 616 6 659 6 756 6 493 6 866 7 085 Q324 Q424 Q125 Q225 Q325 Q425 Q126 Q226 Q326 2% 3% 3% 2% 0% -3% 3% 6% 5% Q324 Q424 Q125 Q225 Q325 Q425 Q126 Q226 Q326 2 406 2 582 2 408 2 322 2 318 2 378 2 214 2 300 2 450 Q324 Q424 Q125 Q225 Q325 Q425 Q126 Q226 Q326 1% 1% 2% 6% 5% 3% 5% 2% 4% Accelerating organic net sales growth +5% • Driven by Americas and API product category Organic gross profit growth +4% • Driven by Americas and Network Connectivity FX tailwind: • 2% on Net sales • 2% on Gross Profit
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©2026 All rights reserved Solid and stable profitability 13 • Stable gross margin YoY, stability in core business • Higher margins in Network Connectivity more than offset margin dilution in Messaging API • Stable Adj. EBITDA margin YoY • Continued strong cost control • EBITDA and Adj. EBITDA margins converging, driven by lower integration costs Gross margin, % EBITDA margin, % 34% 33% 34% 35% 35% 35% 34% 34% 35% 30% 32% 34% 36% Q3 24 Q4 24 Q1 25 Q2 25 Q3 25 Q4 25 Q1 26 Q2 26 Q3 26 11% 4% 11% 11% 13% 13% 12% 12% 13% 13% 13% 13% 13% 14% 14% 13% 12% 14% 0% 4% 8% 12% 16% Q3 24 Q4 24 Q1 25 Q2 25 Q3 25 Q4 25 Q1 26 Q2 26 Q3 26 EBITDA margin Adjusted EBITDA margin
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©2026 All rights reserved Cost control supporting organic Adj. EBITDA growth 14 • Organic Adj. OPEX +4% YoY • G&A cost reductions reinvested in growth (sales, marketing and product development) Adj. Opex, SEKm • Organic Adj. EBITDA +5% YoY • Transformation cost (integration & restructuring) 34% down YoY, corresponding to SEK 14m • Organic EBITDA +4% YoY Adj. EBITDA, SEKm 915 933 822 858 967 8% 6% 10% 4% 5% 0% 2% 4% 6% 8% 10% 12% 0 400 800 Q3 25 Q4 25 Q1 26 Q2 26 Q3 26 Adj. EBITDA Adj. EBITDA org % 1 403 1 446 1 392 1 442 1 482 3% 1% 2% 1% 4% 0% 2% 4% 6% 0 400 800 1 200 1 600 Q3 25 Q4 25 Q1 26 Q2 26 Q3 26 Adj. Opex Adj. Opex org %
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©2026 All rights reserved • R12 FCF SEK 2,698m • R12 75% FCF conversion of Adj. EBITDA • R12 cash conversion above guidance over time of 40-50% Solid cash conversion in quarter and R12 Cash conversion – FCF/Adj. EBITDA, R12 • 81% FCF conversion of Adj. EBITDA in the quarter • Working capital within normal variations Cash flow after investments (FCF), SEKm 244 786 375 751 787 0 200 400 600 800 1 000 Q3 25 Q4 25 Q1 26 Q2 26 Q3 26 38% 40% 54% 61% 75% 0% 20% 40% 60% 80% Q3 25 Q4 25 Q1 26 Q2 26 Q3 26 15
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©2026 All rights reserved Solid cash flow and solid balance sheet 16 * Net debt/Adjusted EBITDA is measured excluding IFRS16-related leases. ** Outstanding shares, Issued shares reduced with number of shares in treasury and shares held for swap agreement Net debt/Adjusted EBITDA R12m* • Net debt/Adj EBITDA reduced to 1.7x • Repurchased 15% of outstanding shares between Q2 2025-Q2 2026, with no repurchases in the current quarter • Leverage declining rapidly due to strong cash flow • Strong balance sheet provides flexibility for acquisitions or further share buybacks Q3 25 Q4 25 Q1 26 Q2 26 Q3 26 1.4 1.6 2.0 1.9 1.7
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©2026 All rights reserved Continued organic revenue growth, +5% • Americas +7%, driven by API Platform • EMEA and APAC combined essentially stable Advancing AI driven customer communications • Tier 1 RCS footprint across North America • Introducing voice API v2 on top of the US #1 voice network • Joined SpaceX Super Intelligence Partner Network Solid profitability and strong cash conversion • 13.7% Adj. EBITDA margin • 75% cash conversion LTM • Deleveraged to Net debt 1.7x EBITDA Key Q3 highlights 17
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©2026 All rights reserved 18 Q&A
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©2026 All rights reserved Thanks! For more information, contact: 19 Mia Nordlander SVP Investor Relations & Sustainability mia.nordlander@sinch.com
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©2026 All rights reserved 20 Scalable cloud communications platform for messaging, voice and email business customers 200K+ interactions per year 1tn+ gross profit in the past 12 months SEK 9.3bn net sales in the past 12 months SEK 27bn Connecting every business with every customer, everywhere in the world countries with local presence 59 adj. EBITDA in the past 12 months SEK 3.6bn
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©2026 All rights reserved 21 Income statement SEKm Q2 25 Q3 25 Q4 25 Q1 26 Q2 26 Q3 26 2025 R12M Net sales 6,616 6,659 6,756 6,493 6,866 7,085 27,080 27,199 Cost of services sold -4,294 -4,341 -4,378 -4,278 -4,565 -4,635 -17,654 -17,857 Gross profit 2,322 2,318 2,378 2,214 2,300 2,450 9,426 9,342 Operating expenses -1,562 -1,467 -1,534 -1,423 -1,476 -1,537 -6,231 -5,970 EBITDA 760 851 845 792 824 912 3,195 3,373 Depreciation and amortization -552 -609 -557 -542 -562 -580 -2,333 -2,240 EBIT 208 242 288 250 262 333 863 1,133 Financial income 924 302 253 395 411 464 1,929 1,523 Financial expenses -1,053 -371 -314 -474 -510 -532 -2,319 -1,830 Profit or loss before tax 80 173 227 171 163 264 472 826 Current tax -249 100 -136 -112 -89 -152 -457 -488 Deferred tax 194 -283 158 45 41 85 202 329 Profit or loss for the period 25 -10 250 104 115 196 217 666 Adjusted EBITDA 869 915 933 822 858 967 3,605 3,580 Operational EBITA 746 735 796 681 709 801 3,026 2,987
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©2026 All rights reserved 22 Cash flow SEKm Q2 25 Q3 25 Q4 25 Q1 26 Q2 26 Q3 26 2025 R12M Profit or loss before tax 80 173 227 171 163 264 472 826 Adjustment for non-cash items 740 650 437 769 773 868 2,565 2,847 Income tax paid -334 -131 25 26 -216 -108 -550 -273 Cash flow before changes in working capital 486 692 689 967 720 1,023 2,486 3,399 Change in working capital 209 -296 263 -449 189 -82 -383 -79 Cash flow from (-used in) operating activities 695 395 952 518 909 941 2,103 3,320 Net investments in property, plant and equipment and intangible assets -172 -152 -166 -143 -158 -154 -654 -622 Change in financial receivables -1 2 2 2 -6 8 4 6 Cash flow from (-used in) investing activities -173 -149 -165 -142 -164 -146 -650 -616 Change in borrowings -481 421 641 1,183 -31 -717 399 1,076 Amortization lease liability -25 -24 -27 -25 -24 -25 -109 -101 New issue/warrants 1 5 13 4 60 5 19 82 Repurchase of own shares -760 -1,441 -1,533 -322 0 -2,201 -3,297 Cash flow from (-used in) financing activities -504 -358 -814 -370 -317 -738 -1,893 -2,240 Cash flow for the period 18 -111 -27 6 427 58 -439 464 Opening cash and cash equivalents 719 717 592 553 416 750 1,083 592 Exchange rate differences -20 -14 -13 -143 -94 -124 -90 -373 Closing cash and cash equivalents 717 592 553 416 750 683 553 683
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©2026 All rights reserved 23 Cash conversion SEKm Q2 25 Q3 25 Q4 25 Q1 26 Q2 26 Q3 26 2025 R12M Adjusted EBITDA 869 915 933 822 858 967 3,605 3,580 Net interest paid -73 -61 -61 -64 -67 -62 -271 -255 Paid taxes -334 -131 25 26 -216 -108 -550 -273 Other items 24 -32 -207 182 146 227 -298 347 Cash flow before changes in working capital 486 692 689 967 720 1,023 2,486 3,399 Change in working capital 209 -296 263 -449 189 -82 -383 -79 Cash flow from operating activities 695 395 952 518 909 941 2,103 3,320 Net investments in property, plant and equipment and intangible assets -172 -152 -166 -143 -158 -154 -654 -622 Free cash flow 523 244 786 375 751 787 1,449 2,698