Good morning, thank you for joining us, we hope everyone is safe and healthy. Since all of you are reporters, I have four message for you today. Message one, strong start to 2021, delivering our promise. We had a strong start to 2021. First quarter net profit surged 46% to SGD 1 billion, supported by recovery in our key franchise markets. Our return on equity recovered to 10.2%. Income growth was broad-based, reaching pre-COVID levels at SGD 2.5 billion. Loans grew 4%, while net interest margin held steady. Fee income hit a record high from diversified drivers, including wealth management, loans-related, and investment banking activities. Our portfolio remains resilient and well-secured. Even as relief measures are tapering off, the impact to our book is manageable. Having proactively set aside sizable provision in 2020, our total credit costs almost half. Message two, growth driven by economic recovery and backed by our franchise and capabilities. The robust growth was driven by recovery of economic flows in our key markets. Starting with Singapore and Greater China, which have been able to contain the local community cases more effectively. As China rebounds strongly from the pandemic, most of Asia is set to benefit. Our wholesale banking business registered a record quarterly performance backed by improved sentiment, business activities picking up, and commodity trade flows resuming between ASEAN and Greater China. In particular, we are seeing strong credit demand by large corporate and institutional clients, diversifying and deepening their footprint across our key markets. In our home market, Singapore, UOB has been active in the privatization space with a market-leading position. Since 2020, we have advised 8 public takeover deals and provided acquisition-related financing as part of our holistic offering to our customers. We're able to ride the recovery wave with our customers with our established network and connectivity, deep sectorial insights, and local expertise. We expect the growth momentum to continue and cross-border activities to increase and to be extended to other ASEAN markets, possibly in second half this year or 2022 as countries speed up their vaccination drive. We see governments in this region ramping up infrastructure projects to kickstart economies. These present opportunities. Our team and resources stand ready to support customers as they emerge from the pandemic. Our healthy balance sheets and franchise, built up through years of investment, enable us to support customers through progressive, timely solutions, not just for businesses, but individual customers, especially in the wealth management space, where we also saw a record quarterly performance with AUM reaching a new high. Message three, ESG embedded in all we do, advancing our sustainability strategy. As a responsible financial steward, we embed ESG considerations into our business strategies, supporting customers' financing and investment needs. We are making good progress in our sustainability journey. We searched indicates a potential of $1 trillion in annual economic opportunities in Southeast Asia as the region transitions to a green economy. As a long-term player in this region, we see our role as a catalyst and enabler in supporting our customers as they future-proof their business models. We have in place sustainability frameworks to facilitate holistic end-to-end solutions for customers and ecosystems. These are showing results. We see strong momentum in demand for green and sustainability linked loans. Last month, global investors responded very well to our inaugural sustainability bond offering. It was the first in Singapore and the first new tranche issuance globally. Our recent appointment of a chief sustainability officer and dedicated team underscores our commitment to forge a sustainable future. Message four. For this year, our guidance remains intact. Looking ahead, we are positive on growth prospects as economies recover, customers set up expansion plans, and grow in personal wealth. However, we will always stay vigilant and nimble, especially as economies are not fully out of the wood yet. For 2021, we expect profit to rebound, driven by high single-digit loan growth, double-digit non-interest income growth, stable cost-to-income ratio, and lower credit costs to below 30 basis points given our resilient portfolio. Over the medium to long term, we are confident of Asia's potentials. Our solid performance, riding on our franchise, is possible because of the efforts and teamwork of my colleagues across the network. I thank them for their dedications and contributions. To continue to build for the future, the bank is committed to invest in the right capabilities and technology to drive transformation. We believe these are key enablers in creating sustainable value for our long-term shareholders. Thank you for your support as we forge ahead. I will now hand over to my CFO to elaborate on our financials. Thank you. Thank you, Yee-Chong. Once again, good morning, everybody. Thanks for joining us for this result briefing. As you know, after a very difficult 2020, our net profit for the first quarter this year actually rose above SGD 1 billion. This is 46% increase in a q-o-q profit, and was a remarkable start to 2021 as broad-based growth are seen across our diversified franchise. NIM was stable at 1.57% despite the current low interest rate environment. As business activity picked up across markets, customer loans grew 4% this quarter. Non-interest income expanded by 30%, with fees income at a record quarterly high, driven by both our consumer wealth management and our wholesale loans-related fees. At the same time, asset quality remained resilient, with NPL ratio stable at 1.5%. Total credit costs on loans fell to 29 basis points as we have made adequate provisions in 2020, and our reserve coverage continues to be high. We remain well-disciplined with our CET1 ratio strong at 14.3%. All segments showed good growth across the franchise, supported by improvement in economic and business activities. Retail reached a record high on wealth fees. Wealth where wholesale saw faster growth as we were able to capture increasing demand from our large corporations and institutional clients for trade and investment banking activities. Global market commendable growth of 25% was the result of a very strong trading performance. Operating profit for wholesale grew 9% as, like Yee-Chong earlier mentioned, wholesale actually had a record quarterly profit for this quarter on the back of ongoing diversification across geographies, sectors, and products. In particular, cross-border income grew 7% and now accounts for 29% of the group wholesale banking income. This is the result of what we have done previously on all our investments on sector solutioning and cross-border solutioning and all. Riding on the recovery momentum as trade and investment activities picked up across global economies, our non-Singapore income increased 8%. Our financial sector continues to offer value-added solutions, registering a 10% income growth. Our corporate customers' usage of our digital platform continue to grow, with the number of cashless payment to businesses by our corporate PayNow in Singapore growing by 43%, and the digital banking transactions via our Infinity increasing by 6%. On the retail front, our group retail operating profit grew 2% year-on-year on the back of record growth in wealth management fees. I think if you look at the details, it's quite commendable because the margin pressure in retail is actually quite high. Our growth in fees actually offset that margin pressure that we had. Our asset management rose 10% year-on-year to a new high of SGD 136 billion. Of that amount, around 60% was from overseas customers across the group's network. Digital adoption continues to rise. Our digitally engaged customer rose by a further 5 percentage points. Our digital bank, TMRW, continue to gain scale across Thailand and Indonesia with a strong product proposition and ecosystem partnerships. TMRW now serves more than 300,000 customers across both countries. It accounts for 29% of our retail base in Indonesia and 15% of our retail base in Thailand. Total deposits grew 24% quarter-on-quarter. Along with TMRW's growing scale, I think more importantly, the cost of acquisition per customer fell significantly. The customers whom we are acquiring through TMRW will actually serve as an important pipeline for our future franchise growth across the group. The strength of the franchise is evident across our key regional markets, where you see we have strong growth in all markets. Overseas contribution to operating profit increased to 48%, reflecting the increase in cross-border connectivity activities. On the financials, I think I've touched on this earlier, and I'll let you read it at your own time. On the margins front, despite the current low rate environment, we managed to maintain NIM stable at 1.7%. As a result, our net interest income grew 1%, supported by our loans growth of 4%. On the fees, I think like Yi Cheng mentioned, the first quarter fees income was a record high. There was very strong momentum in wealth management fees, led by a pick-up in the equity market. With our customers investing more through our platform, our AUM grew 10% year-on-year. I think more importantly is besides wealth, our loans-related fees showed strong growth across Singapore, Hong Kong, and the U.S.A. These are from increased participation in large syndicated and M&A deals. Trading investment income rose by 62% to SGD 246 million this quarter, led by higher gains from investment securities and a stronger trading income, coupled with an increase in customer-related treasury demands. Expenses. Expense increased 4% quarter-on-quarter, mainly from staff costs. I think this is in tandem with our accrual for the stronger income growth. On the back of the stronger income growth, cost-to-income ratio improved to 43.8%. The overall asset quality of our loans portfolio remained resilient as our new NPA formation stayed low. Coupled with payment recoveries, NPL ratios were stable at 1.5%. While NPL emergence is low, we are conscious that the various support measures may have a lagging effect on NPL, so we remain cautious and careful. However, based on our stress test, we are confident that the impact from our vulnerable exposure is manageable. You all remember that we did a bottom up and going through the details of those, and there are some changes, but we are generally comfortable with the overall level has not changed significantly. Our preemptive allowances that we made in 2020, is more than enough to offset this should it happen. Together with a stabilizing credit outlook, I think credit cost eased to 29 basis points this quarter. As of the end of the quarter, the group has SGD 4.7 billion of total allowances, of which SGD 3 billion relates to allowances for non-impaired assets, and commonly called GP. NPA coverage remained high at 112%, or 257% after taking collateral into account. While performing loans coverage is well above 1%. Customer loans grew 4% quarter-on-quarter, mainly from term and trade loans of our corporate and institutional customers in Singapore and North Asia as economic activities picked up amid the improving outlook. Deposits increased 3%, with CASA to total deposit ratio stable at 53.5%. Liquidity front, we are very comfortable with our LCR at 139% and NSFR at 121%, which are well above the minimum regulatory environment requirements. We actually let our NSFR drop a little bit, mainly because we are confident with the stability of our CASA, and we are flushing out a lot of the high cost deposits. It's a conscious effort and something that our ALCO discussed, and that's the result of the discussion. While CET1 eased to 14.3% due to strong loans growth, we remain well-positioned to support customers when more opportunity arises in the future. To summarize, these are some of the few key messages. Loans growth was strong at 4% for the quarter, signaling the start of the economic activities. If you look at the details, we were a bit cautious on Southeast Asia in the first quarter. If we expect recoveries in the second or at the later part, our diversified portfolio will be well on track to deliver the high single-digit growth that Ee Cheong actually guided. Fees are at record levels. Wealth fees continue to be strong. We have been building our platform, our digital engagement platform, and AUM are at record high. More important is the wholesale business. There is now growing demand for trade loans and advisory services. As we guided, while economies start opening up, the regional franchise is where we are, have the best opportunity. Together with our strong treasury and our enhanced capability, we are confident to deliver double-digit growth for non-interest income for 2021. As for credit, the first quarter came in at 29 basis points. Like I said, the review of portfolio, we remain confident that we are able to manage it. We are expecting credit costs to be lower than the 30 basis point in 2021, given a resilient loans book. With that, I conclude my presentation. I'll pass it back to Eunice. Thank you, Mr. Lee. We now move on to the Q&A. Once again, please raise your hand and wait for my cue before heading to the mic to ask a question. Okay, Tanya from Bloomberg, can you head to the mic on my left? Hello, Mr. Lee and Mr. Li, congrats on the good numbers. I have three questions. The first one, could you please give guidance on lending income and NIM for 2021? Lending income and NIM for 2021. Lending income. Guidance. Yes. Interest income. Interest income. Got you. That's the first question. Second, your retail franchise is doing very well and wealth. My question is, Citigroup is going to sell its consumer assets in many markets that you are operating. Are you interested, or are you in talk to acquire any of these assets? My third question, about office space for the whole group. Could you please share whether you are reviewing the usage, how many% that you look to give up, and please share the timeline. Thank you. You want to answer the first one? Sure. Okay. I think we are guiding for flat margins, stable margins for this year. Obviously, it's the view of where interest rate will be. I think it's 1.57. It's 1.57, we are actually guiding that. Banks always have an upward bias if interest rate goes up, okay? Mainly because we can reprice our loans faster than deposits, and also the excess funds that we put into the government securities. Our view is that if interest rate stays and the benchmark rate stays around this level, we should be able to maintain the stable margin that we are facing. Anything will be depending on market. If market interest rate goes up, obviously there will be an upward bias for the bank. Looking at that, if you assume margins will be stable, it's a matter of loans growth, right? Because it's volume times rate. You will see maybe what you see in the first quarter, 5.4% NII, could be a good level to estimate. Okay, your second question is about whether we are interested in looking at Citibank portfolio. Well, I think we are always open to acquisition opportunities. In fact, we have a team of dedicated people to always look for opportunities. As long as it strategically fit and at the right price, and it has to make sense for the long term, we will look at it. You will look at it? Yes. Citi in general or in Singapore? Say again? Are you talking about Citibank or are you talking about assets in general of anything? Yeah, in general, in everything, but in this particular case, you're talking about Citibank, right? You are looking at it? Yes. You are looking at it. I think Citi announced, we are still waiting for the details. Yeah. I think the details are expected to come out maybe later part of this month. Like in all assets, okay, it is in our franchise that we are in. It's incremental to our franchise. Definitely, we will be keen to look at good assets that we are reviewing. When the IM comes out, I think we can then get a better answer whether we are keen to pursue. In general, like Yee-Chong says, we are always on the lookout to expand our franchise. I see. Yes, I am particularly interested because you are growing very well in Thailand and Vietnam and Indonesia, which are the areas that Citi is divesting. Thank you. Yeah, we will look at it. Thank you. We'll let you know. Thank you. Your last question is about office space, right? While with digitalization and flexible working hours, definitely there is room to be more flexible in terms of space requirement. I think what is important for you is, don't just look at the headline. You will be, with the exception of this floor, very generous. Generally, I think our office space, if I'm not mistaken, is about 1.2 meter per employee. We are already quite tight in terms of customer, in terms of welfare. We have to make sure they're able to work comfortably. Whereas other organizations we look at, it could be 1.7, 1.8. There is more room for them to cut down. As far as we are concerned, we will look at opportunity to reduce. Given the social distancing and all these things, I think the reduction net, to answer your question, it may not be so much. Our Hong Kong operation, in fact, we just moved to a different center. That is a big reduction in Hong Kong. Because, you know, Hong Kong rent there is very high. Most of the region in Southeast Asia, we actually own the building. Now that we have a new building in Malaysia, we are actually actively looking at how we can have more open space arrangement with our staff and our Thailand too. All this will be ready, I think, towards end or beginning of next year. These are all the space planning that we have put in place. Not only that, also we are going for the green building. This is the best opportunity for us to be more sustainable in the long term. Thank you. Thank you. Thank you. Can we get the next question, please? The Straits Times? Can you use the mic in the middle? Hi, thanks for the presentation. Given the recent surge in. Yeah, from. Prisca from The Straits Times. Thanks. Given the recent surge in local community cases and the second and third wave of infection in various countries around the world, how does this factor into the bank's outlook for the coming months? Does it expect its SME clients, for example, to face more challenges? How does this factor into its NPL? Thank you. Well, it's a very timely question to ask, right? If the government never announced all these things, I don't think you asked this question. Just announced. This is very right timing. I believe, if you compare to one year ago, the situation is a lot better. Now is a question of how fast the vaccination can come. I believe Singapore, as well as the region, China, Greater China, I believe, speak to market. Every government is trying to work on how quickly to vaccinate their own population as fast as possible. I'm not really overly concerned. As far as our target is concerned, you heard it loud and clear. I believe this year is going to be a strong year for the bank. Ee Cheong, can I just add to that? I think like we said, this is not new. It's just an official announcement. It's something that we are observing on the ground. Okay. Like our PM said, "No one is safe until everyone is safe." You know that the rest of the world are not safe, especially in the region. Remain cautious. Okay. There was a related question that I'll just preempt, is that, why do I write back GP? Okay. Mainly because that if you look at the uncertainty that we have, and we don't think that we have fully recovered, we wanted to be a bit more cautious. Hence, we reduced credit guidance because our bottom-up, like I said, although that portfolio didn't change significantly, there are changes, and we are confident, but we don't think that we should be writing it so early. That's our view. Okay. Rightly or wrongly. That's what we observed even before this announcement. I think where we are, we are very close to the ground. We actually talk to customers all the time. Before any announcement, we actually understand the impact to customers, and we're already taking proactive steps to make sure that we can support the right customers. Those activities continue. Like Ee Cheong said, this is a little bit different from the last time. This one, we are going back to something that we are familiar with. We think that the implication might not be that big. It will be a selected, targeted approach rather than a mass approach that we started. It's something that I think Ee Cheong is working with MAS and the government very closely to see how the banking community can still stay to support these needs. That's our views, even on consistent with how we manage our GPs and all. Even for this quarter, we continue to provide. We continue to provide. It's good to show bottom line, but in the meantime, I think to continue to strengthen the balance sheet is equally important. Next question from Nikkei. Use the mic in the middle, please. Takashi from Nikkei. Thank you for the opportunity. I have two questions. First is, loan growth in Singapore is 7% year-on-year basis, and loan growth in Greater China, 5%. These two areas are very strong in terms of loan demand. For the rest of the Southeast Asia, loan growth is at 0%. Do you think this trend will continue throughout the year? The second question is, I believe you expect a good performance throughout the year, not for this quarter, but throughout the year, you expect a good performance, good results. What would be your main risk factors to achieve the good performance? Why don't you answer? I think, well, I'm not a magician. Okay? Sure. Not easy to predict accurately, I'm just giving you the trend. Yes, the first quarter, I believe Asia, Singapore in particular, Singapore and Greater China is doing better in terms of loan growth. Our strength is actually in ASEAN. ASEAN, as I articulated in my speech, it may come second half or first half of next year, when the situation, I believe, will further improve. That, to me, I think will be a lot more sustainable as far as UOB is concerned. This is where our key strength is. This is why give us a lot of confidence, I think, for this year. To answer your question, if nothing change, I think the momentum will continue to be strong. Can we have the next question? Goola from The Edge? Just a few questions. First one is, how much do you have left in relief loans, the government measures? Okay, I'll put this down, but I think maybe Wai-Phu could address it. In addition to organic growth, how much of write-backs would you be looking at for the full year? For the $1 trillion in green loans that you mentioned that you have access to, how much do you think UOB can access of that, and where are they likely to be in the region? There's a question on TMRW. How many of TMRW's customers are new retail customers in your two markets? Because you said you had some of them are new and some of them are current. Okay, the question was, would you continue to look at organic growth? I think you addressed that question with the acquisitions. Oh, yes, for liquidity, could you give an outlook on your transaction banking and cash management strategies to increase customer accounts? Okay. Many questions in there. Yes. If I can remember, let me just answer a few, and then maybe Wai-Phu can supplement. As far as the opportunity, the trillion opportunities for the green loans, difficult for me to tell you what%. I believe, we look at things in a more holistic approach. We have a big customer base across ASEAN. I like to see we work closely with our customer as well as our ecosystem partners, and to help our customer going through the transition. I think that is where the multiplier effects come in. Actually, we are the first bank in Asia to come up with the financing program for sustainability. The section is coming in. In fact, the gentleman behind you, he is my Chief Sustainability Officer, Eric Lim. I think he will be the one that is spearheading all the initiative and put the whole group and looking at things in a bit more cohesive manner. Now, for TMRW, I think, 3 years ago, I think, I believe you were in a meeting. We took a very entrepreneurial approach of setting up a digital bank. We wanted to start in Thailand because Thailand, I believe, not that we have a Thai author there. I believe Thailand is a country that has a young population, and they are more IT savvy. We started in Thailand. In fact, we have 2 engine running in Thailand. One is TMRW, one is Mighty. You can say it's overdone, but this is how initially we want to start. We want to test the response of the customer, and eventually we'll try to streamline the operations. It took us about 14 months to set up a digital bank. The timing was very good, partly because we centralized a lot of our IT infrastructure, so we are able to get everything ready, 14 months to set up a bank. Right after that, it took us 11 months to set up in Indonesia. The traction is very good. You can see the number is still small, 300,000. Our aspiration is to hit 5 million customers in 2024. You can see it's growing very fast, and customer response is good. The feedback is good. What we are doing now is we are trying to replicate our digital capabilities throughout the whole bank, okay? You know we have a Mighty in Singapore, and this is where we can see how we can learn from each other. Mighty is just on a standalone basis. We have how many staff? We have 160 staff in Mighty. These are totally young people. They create a lot of creativity. That is important for the bank. This is where even the name of the bank is different than UOB. We want to create a different identity to the consumer. So far, it has proven right, the decision that we have made three years ago. I think the problem now is how we can replicate, how we can create synergy, okay, across the group to achieve our digital initiative. I think there are three other questions, if I remember. One was the relief loans. I think it has not changed since the last quarter. Most of the government kept it intact, and if you even remember, places like Hong Kong extended it all the way to next year. I think we are watching that. As a result, that number didn't come down. I always say that I think it's a good thing to look at, but more important is our own assessments of the robustness of our customers, which is the bottom up that we did. Looking at that number, it didn't change significantly since the last quarter. The second question was write back. You're talking about write back of NPL or write back of provision? Provision, GP. No, your share of that. Okay, my point are two things. Number one is, when will I consider writing back GP? We are building that for eventuality, should this happen. We know that the NPL formation is not happening yet. Okay. While our bottom up still talk about a SGD 2 billion number, this could be extended and further down the road. To write it back today is, to us, a little too premature. What will happen is that when that comes in, and to be very frank, in Thailand itself, when we look at it, we were looking at the business banking market, and we thought that it would be quite badly hit. True enough, because of all the small business and all, they were quite badly hit this quarter. We actually wrote back in Thailand, okay, the things that we set aside for business banking. It's a small amount compared to the big giants. Plus, the addition that we are putting in is for the new. My stand is that, there are only two things that we will write back. Number one is the NPA formation becomes as bad as we thought, okay. Which means that the condition that we set aside happened, we will write back. The second condition is we are so sure that it won't happen, we will write back. I think neither of those we are comfortable at this point. It depends. We will see. At the same time, we will slow down the addition so that the portfolio is stable. I think, Goola, I think important philosophy for the group is we like to grow. We are progressively growing. We can see the result. At the same time, we like stability. That is important. We want to make sure the balance sheet is okay, our capital is strong. This is why. I know. Look at the whole COVID situation. It caught everyone by surprise, okay? It's a black swan event. An event like this, nobody can predict. This is where I think while the earning is good, we continue to provide, we continue to make sure our capital is strong. We have one last question on liquidity. What is our strategy on transaction banking, cash management to capture that? We always talk about two things, right? In terms of strategy, one is capability, second is systems, and third, then you go and get the customers. We spent the last few years building capabilities. If you look at our people, that is from the FI, the transaction banking people, we are building systems. You look at the launch of Infinity and all, that has actually come out, and that actually allow us to do all this cross-border thing that we're talking about. With that now, we are getting the customers. Okay? We need to make customers use us as the primary account. If you have the capabilities, then that is where products goes in. Okay? Like Yee-Chong mentioned, we are now starting to win awards. Okay? Mainly because of our capability and able to do that. The more they deal with us, the more they'll keep use us as a primary account. That is what we are doing. More important is we have the capability now to do it across the group. That is the big advantage that I have. In Singapore itself, you would argue that I'm equally competitive with other banks. When I have a transaction that cross border, okay, and cross two countries, if a regional CFO comes to us and says that, "Look, I'm in Europe, I want to look at my investments in Southeast Asia. My holding company is in Singapore, but my manufacturing is in Malaysia, and I've got a supplier in Thailand," I'm able to give them the view. That is the one that we are talking about cross-border connectivity and sector solutioning, that's the capability that we talk about. Yeah. We go to the business not to give a loan, because we just go there and say that, "I give you a loan." Everybody can do it, and then we are back to margins. We go back and tell them that we know where are your pain point, we help you ease it. We even help you track your suppliers, if they would need to, and get that solutioning up. Those that we are talking about investing over the last few years, and, I think those are now happening. If ASEAN, like a friend asked, continues to expand, okay, you will see a lot more of that coming in. This first quarter, like we said, we are cautious on Southeast Asia, our view is that if the economies or if the COVID situation stabilize, the countries themselves are going into infrastructure spending and all to stimulate it, we are definitely benefit in the Southeast Asia franchise, and a lot of this will be going through. Yeah. Those are the things that we are now more confident that our CASA are more stable rather than I pay for it. As a result, I'm confident to start reducing my LCR because they're quite costly, yeah, to keep. Good. Because you have been tracking every time I see you our result, you remember I said a few times about, we are the first bank in ASEAN to set up a dedicated FDI advisory unit. We started this in 2011. Now this unit is replicated throughout the whole ASEAN. We have actually introduced about close to 3,000, slightly more than 3,500 customers. From different parts, from China, from Japan, from Korea, from Europe. When they want to come to ASEAN to invest, we are helping them to facilitate that. Last year, actually last year, we signed MoU with Vietnam FIA. We also tied up with Singapore Business Federation, and we are the only bank to help Singapore SME to internationalize. Given our network. That is important for us. This is where our strength is in ASEAN. All our cash management, these are regional solution. Costly. This is where very difficult for any of my competitor to replicate. I don't want to just have a me-too product. Okay. Right. This is where you can understand, you are from Thailand, I'm from Singapore. The different culture, different language. To put a system, a regional solution, it will take time. It's already ready. Right. This investment we started many years ago. You can start to see we are reaping the benefit. This is why we are confident if ASEAN continue to open up, this is where the opportunity is. This is not something happened overnight. Okay. Thank you, Mr. Wee. Are there any more questions from the floor? Good. Okay. If not then, thank you very much for coming today. We will conclude the session. Thank you.
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