Slides
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1 Singtel Singapore 27 August 2026 Win the Core. Accelerate Growth. Lead with AI.
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Shape Consumer Market Scale Enterprise Globally Reinforce Tech Leadership Protect premium economics, serve every segment with Tri-Brand, AI Personalisation & Care Scale trusted, reliable connectivity & AI-native platforms in Singapore and overseas Strengthen resilience & structurally lower costs with AI; build autonomous network capabilities Agentic Operations AI-fluent Workforce OWNership Mindset Powered by AI. Underpinned by Operational Excellence. Singtel — The World’s Most Intelligent Connectivity Company Creating Measurable Value Profitable, Quality Growth Step-Change in Efficiency Unparalleled Network Capabilities Sustainable Returns 3 integrated priorities to achieve our ambition 2
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AI is Redefining Every Part of our Business The World’s Most Intelligent Connectivity Company Where AI powers every… Key Value Pools AI-First Telco North Star 1 2 3 4 5 6 7 Customer Interaction Network Decision Growth Engine Employee Experience 8 3 Hyper- personalisation Lower churn Agentic Sales & Care Higher customer satisfaction AI-Powered Quote-to-Cash Stronger Enterprise GTM Autonomous Networks Improved network resilience Customer-First Field Force Enhanced field productivity Cognitive SDLC Faster innovation AI-Integrated Workforce Increased productivity Credit Management Lower bad debt
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AI at Scale | Translating Capabilities into Measurable Outcomes Customers Operations Tech LeadershipNetwork Resiliency 30% reduction in IT tickets >30% effort reduction in new feature releases 15% reduction in mobile truck rolls Scaling agentic AI across customer, enterprise, network and engineering Positioning Singtel as global tech leader in intelligent connectivity 17% lower main brand churn, >25% CSAT(1) improvement >60% AI-led care resolution ~50% digital channel transactions 4 From reactive operations to autonomous recovery 1:5:60 ambition (Detect → Triage → Resolve, in min) ~50 initiatives across 8 Value Pools Note: (1) Customer Satisfaction; (2) annualised, as % of FY27 EBIT On track to deliver 5-10% EBIT contribution in FY27(2)
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Unlimited data up to 4x network speed Superior roaming coverage Exclusive rewards Priority retail and care experience Scalable, digital-first operating model, omni-channel experience AI-driven customer experience & care resolution High-touch, quality-seeking Digital savvy Value seekers Network & Service Premiumisation Premiumisation Spine Stabilising ARPU trajectory +20% growth in premium subscribers YoY(1) 5 Note: (1) 1 5G+ Priority/Enhanced Consumer base (1Q FY27 vs 1QFY26) ~50k mobile net adds In 1Q FY27 Consumer | Tri-brand Architecture Driving Profitable Base Growth ~20% price premium vs. competition
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Enterprise | Sustainable Competitive Advantages Deliver Growth STSG leads global peers in Enterprise revenue contribution(1) (%) Note: (1) % Enterprise Revenue contribution shown is for the highest player (where disclosures are available) in the market. Revenue contribution is estimated per latest full year reported financials. Includes SME revenue if reported separately 6 Global Digital Infrastructure Hard-to-replicate global network of assets Differentiated Multi-Polar Positioning Trusted partner to clients navigating a complex world AI-Native Enterprise Platforms Scalable solutions for local and global clients empower 5G+ Led Network Superiority Singapore as proving ground for co-innovation INNOVATE LOCALLYGROW GLOBALLY Public Safety & Security Healthcare Transport & Logistics Financial Services …35-40% ~35% ~35% ~30% ~20-25% ~20% ~20% ~15% 10-15% SG
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Enterprise | 5G+ Leadership Underpins our Domestic Right to Win 7 5G+ and AI Co-Innovation Lab
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These capabilities come together to deliver resilient, autonomous customer solutions Enterprise | End-to-end AI Portfolio Creates Value CUBΣ Empower AI Studio Data Apps Automation Cloud Edge Security Efficiency Resilience Growth Platforms for AI Robust observability & orchestration Infrastructure for AI Scalable on-prem deployment Networks for AI Resilient, secure connectivity Outcomes from AI Better experiences, greater value 8
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