Slides
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DISCLAIMER: Please be informed that this meeting is being recorded. By participating in this meeting, you have allowed AIS to collect, use, or disclose any personal data shared during this meeting by any means. Please do not copy, edit, or modify any content shared during this meeting for any purpose. FY25 FINANCIAL RESULT Advanced Info Service Plc.
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BUSINESS HIGHLIGHTS
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3 Sales expansion driven by strengthened retail strategy and sustained handset demand FBB delivered solid growth with subscriber expansion and value- focused offerings Sustainable profit delivery with quality focus growth and disciplined cost management Enterprise robust growth with demand for integrated connectivity and digital solutions Mobile growth momentum with rising data consumption and 5G upselling 3 Resilient connectivity demand supported by high quality & secure services amid economic recovery FY25 resilience performance from quality and value offerings
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4 113.5 123.3 FY24 FY25 Core Service Revenue (Bt bn) 162.4 173.3 FY24 FY25 Sale Revenue (Bt bn) 35.1 47.9 FY24 FY25 Net Profit & Norm. Profit (Bt bn) +6.7% YoY ROIC 16% EBITDA Margin 54.5% Net Debt to EBITDA 1.7x Average Cost of Borrowing 2.8% 38.1 43.7 FY24 FY25 EBITDA (Bt bn) +15% YoY +8.6% YoY +37% YoY +4-6% YoY Guidance +4-6% YoY Guidance 46.0 Norm. Profit +32% YoY 34.9 FY25 outperformed on connectivity demand and operational strength Norm. NPAT Reported NPAT Exclude FX & Tax Item
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5 Item FY25 Guidance FY25 Actual Rationale Core service revenue Around 4 - 6% Growth 6.7% Exceeded guidance due to resilience performance driven by connectivity demand across mobile, FBB, and enterprise. This is supported by rising data usage, ARPU uplift, and continued traction in value-added services, boosted by government stimulus. EBITDA Around 4 - 6% Growth 8.6% Exceeded in line with core service revenue performance and enhanced operating efficiency and prudent spending. CAPEX (exclude spectrum) Approx. Bt26 - 27bn Bt 26 bn CAPEX remained in line with guidance, while continuing to strengthen network quality, support core businesses, and maintain long-term infrastructure readiness for growth. FY25 Performance exceed guidance from strong operational
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6 FY26 Guidance: Quality Growth and Strong Foundation for the Long Term Item FY26 Guidance Rationale Core service revenue Around 3 - 5% Focusing on quality growth and an exceptional user experience Revenue expansion with sustained connectivity demand, ARPU uplift, and value-added digital services across all customer segments; • B2C: Enhance ARPU via personalized offerings, premium services, and value-added service beyond connectivity through strategic partnerships • B2B: Grow with digital demand while offering 5G for enterprise, EDS, cloud, and digital solutions. EBITDA Around 2 - 4% Prioritizes spending to build foundation for long-term growth • EBITDA growth will track revenue and sales margin expansion. • Higher expenses to support Network & IT modernization and selective contents to enhance digital capabilities and customer experiences. • Early-stage strategic investments in VB is expected to weigh on EBITDA in 2026, while enhancing long-term growth and competitiveness. CAPEX (exclude spectrum) Approx. Bt30 - 35bn Sustain network leadership and build foundation for medium-term growth • New investment phase to support rising data usage and long-term network quality leadership, driven mainly by higher mobile network CAPEX. • Focused spend on network modernization and core IT to enhance customer stickiness, ARPU resilience, and operating efficiency. • Disciplined allocation with CAPEX at ~15% of revenue in medium term.
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7 EBITDA (Bt mn) Total revenue (Bt mn) NPAT & Norm profit (Bt mn) • Core Service Revenue increased 6.7% YoY driven by strong connectivity demand supported by cross -selling digital add -on services. • EBITDA improved 8.6% YoY, quality-focused revenue growth and effective cost management. • NPAT 37% growth YoY reflecting strong operating performance and efficient financial cost management. Norm profit exclude one-time tax related item and FX was at Bt46,020mn increased 32% YoY . (%YoY) (%YoY) (%YoY) 7 FY25: Performance fueled by revenue growth & profitability focus 5.8% 9.6% 11% 11% 15% -30% 5.9% 5.9% 5.9% -6.6% 8.6% -5.7% 2.6% 37% FY24 Total Revenue Mobile FBB Enterprise non-mobile Other service Sales IC & NT partnership FY25 Total Revenue 113,482 12,694 (4,498) 1,591 123,269 FY24 EBITDA Total Revenue Total cost ex.D&A SG&A and others FY25 EBITDA 35,075 9,787 3,474 (451) 47,886 FY24 NPAT EBITDA D&A Interest, tax, Fx & others FY25 NPAT Core service revenue 6.7% YoY 46,020 34,884 Norm. NPAT Reported NPAT
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8 EBITDA (Bt mn) Total Revenue increased YoY , with solid momentum in all businesses, while increased QoQ from seasonality in the mobile business. Total revenue (Bt mn) NPAT (Bt mn) Total revenue (Bt bn) EBITDA (Bt bn) NPAT (Bt mn) (%YoY) 5.0% YoY 9.5% QoQ 8.9% YoY 0.4% QoQ 54% YoY 19% QoQ EBITDA improved YoY driven by broad - based business expansion and disciplined cost control. EBITDA Margin at 53.0% higher YoY due to profitable revenue focus. NPAT improved YoY and QoQ with strong operating performance, lower spectrum costs, reduced finance expenses, and the utilization of tax loss carryforward. 4Q25: Solid performance aligned with strong revenue expansion 9,259 12,039 14,282 4Q24 3Q25 4Q25 (%YoY)7.3% 9.2% 2.4% -22% 19% -69% 5.0% 56.7 54.4 59.5 4Q24 3Q25 4Q25 5.0% 5.6% -13% 8.9% 29.0 31.4 31.5 4Q24 3Q25 4Q25 2Q24 NPAT EBITDA tax&8.9% -8.9% -25% 54% 56,736 2,323 696 46 (138) 2,186 (2,301) 59,547 4Q24 Total Revenue Mobile FBB Enterprise non-mobile Other revenue Sales Revenue IC & NT partnership 4Q25 Total Revenue 28,958 2,812 (1,162) 938 31,546 4Q24 EBITDA Total Revenue Total cost ex.D&A SG&A and others 4Q25 EBITDA 9,259 2,588 1,359 1,076 14,282 4Q24 NPAT EBITDA D&A Interest, tax& others 4Q25 NPAT (%YoY) Core service revenue 7.0% YoY
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9 AIS: Empowering lives and businesses towards exceptional experiences 77% of Total revenue 19% of Total revenue Core service revenue Sales revenue Bt32.8bn Bt8.2bn Bt2.1bn As of FY25 Growth 5.8% YoY As of FY25 Growth 9.6% YoY As of FY25 Growth 11% YoY Bt9.0bn As of FY25 Growth 15% YoY to core service revenue 76% to core service revenue 19% to core service revenue 4.5% to total revenue 19% Value-driven Network leadership High-quality subs acquisition Connectivity services and digital solution Building digital adjacencies to engage customers Enhanced retail experience Mobile Fixed Broadband Enterprise non-mobile Digital Services Retail
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BUSINESS PERFORMANCE
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11 • Growth driven by ARPU uplift through quality-focused, 5G upselling, cross -selling of value-added contents. • Prepaid contribution incremental aligned with strong prepaid revenue growth. • Subscriber gain with seasonality, quality focus and effective churn management. Net additional subscriber (‘000) Data Consumption • ARPU rose with data consumption 5G adoption and cross-sell flagship entertainment services. Mobile revenue (Bt bn) Total subscriber (mn) Mobile ARPU (Bt/sub/month) Blended % Mobile Revenue Contribution 4Q254Q24 7.3% YoY 3.7% QoQ 5.5% YoY 2.5% QoQ Mobile: Sustaining growth with 5G upselling and flagship contents 53%47% 31.7 31.6 32.4 32.8 34.0 4Q24 1Q25 2Q25 3Q25 4Q25 55% 45%Postpaid Prepaid 123.8 130.9 FY24 FY25 5.8% YoY 13.0 13.2 13.3 13.4 13.6 32.7 32.5 32.7 32.8 33.1 45.8 45.7 46.0 46.3 46.8 4Q24 1Q25 2Q25 3Q25 4Q25 Postpaid Prepaid Total 98 153 123 147 194 (620) (198) 165 125 301 4Q24 1Q25 2Q25 3Q25 4Q25 Postpaid Prepaid 443 440 442 440 441 143 143 148 150 158 228 228 233 234 240 4Q24 1Q25 2Q25 3Q25 4Q25 Postpaid Prepaid Blended 29.8 30.3 32.1 33.2 34.6 4Q24 1Q25 2Q25 3Q25 4Q25 0.7% 0.3% 5.2% 11% 16% %YoY Growth • Data consumption continued to rise, driven by social media and live streaming usages.
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12 Home Broadband: Momentum gain with subscriber expansion and value focused offerings FBB ARPU (Baht per month) Maintained strong revenue growth momentum Resilience sub gain despite unforeseen disruptions ARPU uplift from upsell & entertainment offerings Enhancing broadband value through smart-home solutions Revenue (Bt mn) %YoY growth 4.0% YoY 0.3% QoQ *Growth base effect in 2024 following 3BB acquisition 51%* 10% 9.0% 10% 9.2% 64 60 68 68 38 4Q24 1Q25 2Q25 3Q25 4Q25 5.01 5.07 5.14 5.20 5.24 Net Add (k sub) Ending subscriber (mn sub) 509 518 519 528 530 4Q24 1Q25 2Q25 3Q25 4Q25 29,441 32,255 FY24 FY25 9.6% YoY 7,602 7,828 7,940 8,189 8,298 4Q24 1Q25 2Q25 3Q25 4Q25
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13 Delivering exceptional experience with superior network quality Over 95% >99% >96% BKK EEC Nationwide Population coverage 5G network coverage 77 provinces Broadband coverage 5G Subscribers in 4Q25 17.9 mn Improved value through 5G adoption 5G ARPU uplift 10-15% Robust 5G adoption with ARPU accretion Household coverage 20 mn +47% YoY
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14 Enterprise: Digital integrated connectivity driven growth Revenue growth driven by EDS & Cloud Enterprise Data service (EDS) Cloud, Data center Cybersecurity, IOT & ICT solutions Strong demand in connectivity & digital solutions %YoY revenue growthRevenue (Bt mn) %YoY growth 5G Ecosystem Intelligent Network & Cloud AI and Data Analytics Digital Platform & APIs Industry Transformation 7,045 7,829 FY24 FY25 22% 11% 32% 10% 8.6% 11% 10% 4Q24 1Q25 2Q25 3Q25 4Q25 32% 15% 29% 20% -11% 4Q24 1Q25 2Q25 3Q25 4Q25 1,942 1,793 1,971 2,076 1,988 4Q24 1Q25 2Q25 3Q25 4Q25 21% 12% 17% 14% 2.4% 5G Private Network 5G MEC 5G Network as a Service (5G NaaS) GOVERNMENT & PUBLIC SECTOR BANKING & FINANCIAL SERVICES PROPERTY & RETAIL MANUFACTURING SME
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15 6.0% 4.3% 4.5% 5.0% 5.7% 4Q24 1Q25 2Q25 3Q25 4Q25 Retail Sales: Growing by enhanced retail experience & telco strengths Sales growth with new product launches 11,486 11,204 9,880 8,951 13,672 4Q24 1Q25 2Q25 3Q25 4Q25 Revenue (Bt mn) %YoY growth Sales margin (%) Margin uplift from optimized sales & channel mix Continued focus on high-demand products and device ecosystem cross-sell 5.5% 6.8% 26% 8.7% 19% 38,076 43,708 FY24 FY25 3.0% 15% Charging Cable Mobile caseCharging Adaptor Power bank Earbud
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16 Entertainment: Enhancing value & brand proposition through strategic partnerships Short-Drama Grow content subs by leveraging the telco subscriber base Personalized package offerings tailored to specific demand. Mobile 46.8 mn subscribers Broadband 5.2 mn subscribers Leverage customer base Over 51 mn telco-subscribers Sport-Lover All-in-One • Expand content penetration across the AIS subscriber base to drive ARPU growth. • Entertainment revenue grew > 30% in FY25.
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17 • Expanding to digital services beyond connectivity. • Target financial service offering to unserved and underserve segment. 19 Jun 25 Obtained the approval for the establishment 8 August 25 Established Clicx Bank PCL. Timeline CLOUD & DC as a Growth engine Digital Finance – Virtual Banking Within FY26 Start commercialize 39% 20% 41% Strengthen AIS clouds offerings & multi-DC locations through JV GSADC Capacity GSA01: 25.6 MW - commercialized GSA02: 38.1 MW – Ready 1H27 G-AIS 50% 50% Cloud Aggregator GSA03: ~100 MW – Ready 2H27 Strategic investment: Scaling beyond telco through strategic partnerships
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APPENDIX
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19 Summary of accounting impact from 2100 MHz National Telecom contract expiry and 2100 MHz auction *The 2100MHz contract with NT will expire on 3 August 2025. **Impact will start from 4 August 2025 following 2100MHz license issuance. 2100 MHz Spectrum Arrangement with NT (from Q1/25) Estimate impact for 4Q25 Financial impact from the recent 2100MHz Auction: Income statement Income statement (Bt bn) FY25 2100MHz spectrum arrangement with NT* FY26 Estimate impact from 2100MHz spectrum auction Core service revenue - - IC and NT partnership 5.0 - Total revenue 5.0 - Depreciation & Amortization 2.2 0.9 Network OPEX and NT partnership 5.0 - Cost of service 7.2 0.9 Finance cost 0.02 0.2 Profit before tax (2.2) (1.2) Net Profit (1.76) (0.96) EBITDA No impact
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20 0.4 0.9 0.9 0.9 0.9 0.9 0.9 0.9 0.60.1 0.2 0.2 0.2 0.1 - - - - 0.5 1.2 1.2 1.1 1.0 0.9 0.9 0.9 0.6 FY25 FY26 FY27 FY28 FY29 FY30 FY31 FY39 FY40 20 From 1.8% 7.4* 3.7 3.7 FY25 FY26 FY27 FY28 FY29 50% 25% 25% (Bt bn) Impact to Profit & Loss statement Impact to Cash flow statement Deferred spectrum license Interest Amortization spectrum *Assuming interest rate around 3% Financial impact from the recent 2100MHz Auction Spectrum Amortization & Deferred Interest % to spectrum price as payment term (Bt bn) * Paid in July 2025
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21 2.9 2.9 2.9 2.9 2.9 5.2 5.2 5.2 5.2 5.2 3.7 3.78.1 8.1 11.8 11.8 8.1 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 700MHz 2100 MHz (New) 21 From 1.8% Debt Repayment and License Payment Schedule Debt Repayment Schedule (Bt bn) License Payment Schedule (Bt bn) 15.2 11.0 11.8 9.2 9.0 7.5 6.0 3.0 7.0 3.0 5.4 5.0 3.9 0.6 0.6 0.6 20.6 16.0 15.7 9.8 9.6 8.1 6.0 3.0 7.0 3.0 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 Debenture Loan 2600MHz Debt Composition (as of ending FY25) Loan 16% Bond 84% All currency: Thai Baht Float rate 11% Fixed rate 89% Average interest rate 2.77%
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22 Financial Highlights Bt mn 4Q24 3Q25 4Q25 %YoY %QoQ FY24 FY25 %YoY Mobile revenue 31,726 32,837 34,048 7.3% 3.7% 123,803 130,926 5.8% FBB revenue 7,602 8,189 8,298 9.2% 1.3% 29,441 32,255 9.6% Enterprise revenue 1,942 2,076 1,988 2.3% -4.3% 7,045 7,829 11% Other service revenues 628 488 491 -22% 0.5% 2,075 2,306 11% Core service revenue 41,898 43,591 44,825 7.0% 2.8% 162,363 173,316 6.7% IC and NT partnership 3,351 1,819 1,051 -69% -42% 13,130 9,240 -30% Service revenue 45,250 45,410 45,875 1.4% 1.0% 175,493 182,556 4.0% SIM and device sales 11,486 8,951 13,672 19% 53% 38,076 43,708 15% Total revenue 56,736 54,362 59,547 5.0% 9.5% 213,569 226,264 5.9% Cost of service 35,597 31,649 35,397 -0.6% 12% 135,394 136,467 0.8% SG&A 7,962 6,177 6,868 -14% 11% 27,791 26,061 -6.2% EBITDA 28,958 31,406 31,546 8.9% 0.4% 113,482 123,270 8.6% Service EBITDA 28,270 30,962 30,766 8.8% -0.6% 111,366 121,122 8.8% EBIT 13,607 17,097 17,554 29% 2.7% 52,254 65,516 25% NPAT 9,259 12,039 14,282 54% 19% 35,075 47,886 37% Normalized profit 10,078 12,002 12,470 24% 3.9% 35,703 46,020 29% Sales margin 6.0% 5.0% 5.7% -28bps 75bps 5.4% 4.6% -82bps EBITDA margin 51.00% 57.80% 53.00% 194bps -480bps 53.10% 54.50% 134bps Service EBITDA margin 62.50% 68.20% 67.10% 459bps -112bps 63.50% 66.30% 289bps Operating profit margin 23.2% 30.4% 29.0% 580bps -139bps 23.6% 28.2% 458bps NPAT margin 16.3% 22.1% 24.0% 766bps 184bps 16.4% 21.2% 474bps
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23 Mobile Revenue Fixed broadband Revenue Enterprise Revenue (Bt bn) (Bt bn) (Bt bn)7.3% YoY 3.7% QoQ 7.6 8.2 8.3 4Q24 3Q25 4Q25 9.2% YoY 1.3% QoQ 1.9 2.1 2.0 4Q24 3Q25 4Q25 2.4% YoY -4.3% QoQ • Maintained growth momentum YoY and QoQ from subscriber expansion and ARPU increase from upsell premium packages and cross-sell. • Growth YoY underpinned by ARPU uplift from quality subscriber acquisition, 5G upselling, and • Growth QoQ from seasonal rebound in tourist arrivals. 31.7 32.8 34.0 4Q24 3Q25 4Q25 • Growing YoY from strong demand in connectivity & digital solutions. • Soften QoQ from a large cloud project in 3Q25. IC and NT Partnership Net Sales & Margin Total Revenue 56.7 54.4 59.5 4Q24 3Q25 4Q25 688 443 780 4Q24 3Q25 4Q25 3.4 1.8 1.1 4Q24 3Q25 4Q25 (Bt bn) (Bt mn) (Bt bn)-69% YoY -42% QoQ 5.0% YoY 9.5% QoQ • Decreased YoY and QoQ from lower NT partnership revenue from expiration of 2100MHz roaming agreement with NT in Aug-25 • Increased YoY and QoQ from sales growth, higher margin product mix and channel optimization. 6.0% 5.0% 5.7% % Sale margin 13% YoY 76% QoQ • Increasing YoY and QoQ with solid momentum in all businesses. 4Q25 Revenue Breakdown Other service Revenue (Bt mn) -22% YoY 0.5% QoQ • Declining YoY due to lower NT roaming revenue. • Increased QoQ due to mobile insurance product, launched in line with the new iPhone model.
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24 4Q25 Cost and Expense Breakdown 5.6 4.9 4.0 4Q24 3Q25 4Q25 1.5 1.8 1.8 4Q24 3Q25 4Q25 Regulatory (Bt bn) Depreciation & Amortization Network OPEX and NT partnership (Bt bn) (Bt bn) 24% YoY 5.0% QoQ -28% YoY -17% QoQ 14.9 13.9 13.6 4Q24 3Q25 4Q25 -9.1% YoY -2.4% QoQ • Increased YoY and QoQ in -line with core service revenue growth. • The regulatory fee as a percentage of core service revenue was at 4.0%. • Decreased YoY and QoQ from lower right -of-use asset following expiration of 2100MHz roaming agreement in Aug-25. • Decreased YoY and QoQ following NT roaming contract end. 2.2 2.0 1.9 4Q24 3Q25 4Q25 1.7 1.5 1.7 4Q24 3Q25 4Q25 Marketing expense (Bt bn) Admin & Others Finance cost (Bt bn) (Bt bn) -5.1% YoY 11% QoQ -13% YoY -2.9% QoQ 6.2 4.7 5.2 4Q24 3Q25 4Q25 -16% YoY 11% QoQ • Decreased YoY due to marketing optimization. • Increased QoQ from higher marketing activities as seasonality. • The marketing expense was at 2.8% of total revenue. • Decreased YoY from one -time provision recorded in 4Q24. • Increased QoQ from performance -based staff cost. • The provision for bad debts as a percentage of postpaid and broadband revenue was at 1.5%. • Decreased YoY and QoQ benefited from debt refinancing and loan repayments. • The average cost of borrowing was at 2.7% in 4Q25.
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25 313 107 420 44 45 99 94 32 82 25 25 18 119 109 80 70 FY25 Cash Flow Balance Sheet Operating cash flow remained healthy to support ongoing CAPEX, spectrum payment, and dividend payment. Free cash flow after lease liabilities paid of Bt57bn with high ability to provide returns to shareholder. Average finance costs for 4Q25 = 2.7% p.a. • Manage currency and interest rate risks with hedging instruments where applicable. • Maintain investment-grade credit ratings; • Fitch: national rating AAA (THA) • S&P: BBB+, outlook stable (Bt bn) 130.7 -9.9 -24.0 -23.1 -6.9 -25.3 15.0 -16.1 -37.6 2.7 Operating Investing Financing Net cash Operating cash flow Income tax paid Cash Increased Finance cost Cash increase Cash decrease 0.6x 0.9x 0.5x 47% Net debt to EBITDA Interest bearing debt to Equity Current ratio Return on Equity Cash CAPEX (Bt bn) Equity cash spectrum license others spectrum license payable interest-bearing debt others retained earnings othersA/R PPE B/S 4Q25 A/P right of use lease liability Assets Liabilities Spectrum license Repayment of ST & LT borrowings Lease liabilities paid Healthy balance sheet and cash flow to support investment 1.7x Net debt to EBITDA incl. lease liabilities & spectrum (4Q25 ratios) Dividend paid Long term borrowing
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26 Sustained and Growing Normal Shareholder Return 3.24 3.45 3.45 4.00 4.87 6.893.68 4.24 4.24 4.61 5.74 8.41 196.92 7.69 7.69 8.61 10.61 15.30 FY20 FY21 FY22 FY23 FY24 FY25 FY25 Special 75% 85% 88% 88% 90% 95% Second half First half Total Annual Dividend Dividend payout ratio (%) Dividend Yield 3.9% 4.2% 3.7% 4.0% 4.5% +44% YoY 5.3% Ordinary dividend remains priority aligning with earning growth One-time special dividend paid from retained earnings to unlock shareholder value
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27 Discipline Capital Management to Unlock Shareholder Value Solid Growth Profile & Visible cash flow Financial Resilience Sustainable Shareholder Return • Resilient growth and visible cash flow across diversified business engines • Investment to sustain leadership and build digital foundations for long-term growth and competitiveness • Prudent leverage and ample liquidity • Commit to Investment-grade credit profile • Preserve financial flexibility is a strategic advantage in a capital-intensive and rapidly evolving industry • Unlock special shareholder value through strong cashflow and strengthening balance sheet • Ordinary dividend remains the priority, aligned with earnings growth and unchanged policy
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28 28 Strong cash flow generation from business growth after committed mid-term investments Rationale for Special Dividend under Capital management Framework Net Debt to EBITDA (X) Incl. Spectrum & Lease Liability 2.9 2.2 1.7 FY23 FY24 FY25 FY26 FY27 FY28 Opportunity to unlock shareholder value while optimizing balance sheet, preserving investment-grade rating, robust debt-servicing capacity, and financial flexibility Sustainable Shareholder Return Unchanged Dividend Policy Growing DPS from EPS Growth Investment Grade Profile S&P Indicative ~2.5X Maintain ROIC Approx. 50-60bnFree Cash Flow after Investments Approx. 100bn & growing Operating Cash Flow after Lease, Tax & Interest Approx. >50bn/year CAPEX 30-35bn / year Spectrum (existing + new) JV Investments Annual Investment for growth • Optimize debt level & favorable interest rate environment to fund CAPEX & Investments • Special Dividend paid from Operating Cashflow • Leverage to drop with improved performance while keeping rooms for financial flexibility & opportunities
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Driving Long-term Sustainable Business Operation
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30 Key Endorsements of Leading Sustainability Practices 2025 MSCI ESG Ratings Assessment AA Rating Reflects the Company’s effective ESG risk management approach Global Level National Level 2025 SET ESG Ratings Assessment AAA Rating (The highest rating) Rated AA by MSCI and AAA by SET, with scores well above peers
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31 THRIVING IN A GREENER AND INCLUSIVE DIGITAL WORLD Drive Digital Economy Act on Climate Enable people and businesses to grow in the digital economy Shape a greener future of life for consumers and society Build inclusive and responsible digital access in our products & services Promote Digital Inclusion
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32 2025 SUSTAINABILITY HIGHLIGHTS DRIVE DIGITAL ECONOMY 4.8% of revenue generated from new digital service PROMOTE DIGITAL INCLUSION ACT ON CLIMATE AIS Academy provides training digital knowledge assessments for 91% of Employees Established Data & AI governance policy Enhancing personal data protection standard Expanded 5G coverage More than 95% population AUNJAI CYBER enhancing digital skill for 1,029,750 People Creating Thailand Cyber Wellness Index as a standard to build digital citizenship for Thais Installed and used alternative energy at 13,482 Sites Transforming operation into Hub of E-Waste With collaboration 250 organizations Expanding drop point to 3,065 locations nationwide Improving the socio-economic Condition 3.64 M People Reducing GHG emission by 49,620 tCO2e Digital Skills Cybersec & Data Privacy Digital Product & Services Social inclusion Emission Digital wellness Waste 417 peoples enhanced capability via Digital talents project
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33 SUSTAINABILITY DEVELOPMENT HIGHLIGHT FY25: DRIVE DIGITAL ECONOMY • Intelligent Network Evolution - Enhance network performance - Advance Autonomous Networks • IT Transformation - Integrate customer service platforms - Adopt cloud-native and advanced security - Standardize core IT architecture • AI and Data Analytics - Drive customer experience and operational efficiency Management Approach Digital Products and Services Platform Capabilities • Critical Workloads & Control • Oracle Compatibility • AI-Ready Infrastructure Cyber Security and Customer Privacy Protection Example of key digital products and services The Best Choice for Data Sovereignty Launched in June 2025 Management Approach Management Approach Human Resource Management Identity Mgt Firewall Technology Authentication Intrusion Prevention Data Encryption Cloud Security Monitoring Data Classification Process Incident Response Data Life Cycle Mgt Vulnerability Mgt Governance Policy & Standard People Awareness & Training Data and AI Governance Policy Key highlights • Strategic Workforce & Career Planning • Learning & Capability Development • Performance & Reward • Well-being, Occupational Health & Safety • Human Rights, DEI & Fair Labor Practices Key highlights AIS INNOJUMP: Unlocking Your Creativity AIS Digital Talent programs: The Vanguard Workshop to strengthen creativity and innovation application at work Program to develop a new generation of digital leaders
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34 SUSTAINABILITY DEVELOPMENT HIGHLIGHT FY25: PROMOTE DIGITAL INCLUSION • Expansion of Telecommunications Networks - Expanding advanced networks nationwide • Supporting Public Access & Affordable Digital Devices - Affordable, fit-for-purpose devices/offerings and targeted distribution channels • Development of Digital Platforms for Quality of Life - Support education and skills development Management Approach Social Inclusion • Collaborated with GULF, reducing digital gaps in remote areas • Benefiting 3,520 people Green Energy Green Network for THAIs Management Approach Key highlights Digital Wellness Key highlights LearnDi for Thais Platform • Provide inclusive learning to communities • 128+ courses offered in digital skills, technology literacy, etc • 278,934 learners participated cumulatively since 2020 • Digital Intelligence & Skills Development - Focus on digital literacy, data privacy, cybersecurity, and responsible online use • Cybercrime and Online Threat Prevention - Online fraud prevention, content filtering and risk alerts • Online Risk Awareness and Responsible Digital Use - Advance responsible digital citizenship via campaigns and partnerships • Online curriculum, 1,029,750 participated AUNJAI CYBER Syllabus Fighting Scam, Protecting Our Customer • Network Firewall • Identify verification • Register and verify sender name • Detecting unauthorized equipment • Prevent cross-border network misuse • Reporting channel
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35 SUSTAINABILITY DEVELOPMENT HIGHLIGHT FY25: ACT ON CLIMATE • Climate Governance, Climate Steering Committee and Taskforce • Climate Strategy, Climate Adaptation, Climate Mitigation and Decarbonization Roadmap • Climate Risk Management, embed climate risks in its ERM framework Management Approach Climate Action Waste Management Key highlights Renewable Energy Utilization Emissions scope 1+2 Emissions scope 3 Emissions per TB 13,482 60,106 30,047 Active Solar PV sites nationwide MWh per year of renewable electricity generated tCO₂e GHG emissions avoided per year Management Approach • Green Procurement • Operational Process Improvement and Management • Promoting Awareness and Proper E- Waste Disposal Key highlights Collaborated with over 250 organizations, more than 3,065 drop-off locations, collected in total >0.96 m pieces (2019-2025) AIS Hub of e-waste
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36 Sustainability Highlights: The initiative focuses on three key areas. • Boosting energy efficiency: smart cooling, inverter ACs, LED lighting, 3BB equipment consolidation • Greening transport: shift to EVs, hybrids, and e-forklifts • Scaling renewables: solar panel rollout and green power sourcing Decarbonization Implementation In 2025, the Board of Directors approved a new target to reduce GHG emissions intensity (Scope 1 and Scope 2) per unit of data traffic by 25% by 2030 (using 2024 as a baseline).
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37 Sustainability Highlights: The service strengthens secure online transactions through • Mobile number identity verification • Liveness detection technology • Fraud prevention in line with regulations AIS ID: Mobile Identity Authentication Service AIS launched “AIS ID” in collaboration with ETDA and the NBTC, introducing Thailand’s first Mobile ID service in the telecom sector. For further detail regarding AIS ID: Mobile Identity Authentication Service please visit : investor.ais.co.th/AIS_ID_MobileIdentityAuthenticationService
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38 An Affirmation of Our Determination Towards Sustainable Business In 2025, AIS received a rating of AA in the MSCI ESG Ratings Assessment FTSE 4 Good Index Series 11th Consecutive Years Global Level In 2025, AIS received an ESG Risk Rating from Sustainalytics. Copyright ©2024 Sustainalytics. All rights reserved. 3 Global Awards from HR Asia 2025 • Best Companies to Work for in Asia 2025 • Diversity, Equity & Inclusion Awards • Tech Empowerment Awards “Excellence”, based on Corporate Governance Report of Thai Listed Companies by Thai Institute of Directors Association Global Reporting Initiative Sustainability Accounting Standards Board Carbon Disclosure Project Task Force on Climate- Related Financial Disclosures Thailand Cybersecurity Excellence Award 2024 – Contribution Award, presented by the National Cyber Security Agency (NCSA) 3 Sustainable Finance Awards • Deal of the Year – ThaiBMA Best Bond Awards 2024 • Best Sustainability Bond – Telecom from The Asset Triple A Sustainable Finance Awards 2025 • Best Green Loan – Telecom from The Asset Triple A Sustainable Finance Awards 2025 Sustainability Performance Ranking National Level ESG100 for 10th Consecutive Years by Thaipat Institute Human Resource Awards Reflecting Operational Performance Outstanding Private Sector Organization Award for Gender Equality, presented on International Women’s Day 2025 by the Ministry of Social Development and Human Security Corporate Governance Corporate Governance Sustainable Finance Disclosure Standards
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IR website: https://investor.ais.co.th Email: investor@ais.co.th Sustainability website: https://sustainability.ais.co.th Email: AISSustainability@ais.co.th Some statements made in this material are forward-looking statements with the relevant assumptions, which are subject to various risks and uncertainties. These include statements with respect to our corporate plans, strategies and beliefs and other statements that are not historical facts. These statements can be identifie d by the use of forward-looking terminology such as “may”, “will”, “expect”, “anticipate”, “intend”, “estimate”, “continue” “plan” or other similar words. The statements are based on our management’s assumptions and beliefs in light of the information currently available to us. These assumptions involve risks and uncertainties which may cause the actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Please note that the company and executives/staff do not control and cannot guarantee the relevance, timeliness, or accuracy of these statements. Line Official AIS-IR