Welcome to Q4 2020 earnings call. My name is Sylvia, and I'll be operator for today's call. At this time, all participants in a listen-only mode. Later, we'll conduct a question and answer session. During the question and answer session, if you have a question, please press star then one on your touchtone phone. Please note that this conference is being recorded. I will now turn the call over to Alicia Charity. Alicia, you may begin. Thank you, Sylvia. Good morning. Welcome to Ameriprise Financial's Q4 earnings call. On the call with me today are Jim Cracchiolo, Chairman and CEO, and Walter Berman, Chief Financial Officer. Following their remarks, we'd be happy to take your questions. Turning to our earnings presentation materials that are available on our website. On slide two, you will see a discussion of forward-looking statements. Specifically, during the call, you will hear references to various non-GAAP financial measures, which we believe provide insight into the company's operations. Reconciliation of non-GAAP numbers to their respective GAAP numbers can be found in today's materials and on our website at www.ir.ameriprise.com. Some statements that we make on this call may be forward-looking, reflecting management's expectations about future events and overall operating plans and performance. These forward-looking statements speak only as of today's date and involve a number of risks and uncertainties. A sample list of factors and risks that could cause actual results to be materially different from forward-looking statements can be found in our Q4 2020 earnings release, our 2019 annual report to shareholders, and our 2019 10-K report. We make no obligation to publicly update or revise these forward-looking statements. On slide three, you see our GAAP financial results at the top of the page for the Q4. Below that, you see our adjusted operating results, which management believes enhances the understanding of our business by reflecting the underlying performance of our core operations and facilitates a more meaningful trend analysis. Many of the comments that management makes on the call today will focus on adjusted operating results. With that, I'll turn it over to Jim. Good morning, and thanks for joining our Q4 earnings call. As you saw in our release, Ameriprise delivered an excellent quarter and a very strong year considering the challenging operating environment. In the quarter, equity markets rallied on positive vaccine news, the outcome of the U.S. election, and the likelihood of further fiscal stimulus. The strength of our advice value proposition, investment expertise, and solutions are translating to our business results. Client activity and flows in the quarter continue to be very strong, and we set new records, including ending the quarter with assets under management and administration of $1.1 trillion, an important milestone. Revenues in the quarter were quite good, up 3% to over $3 billion, driven by strong business fundamentals and positive equity markets while offsetting the interest rate headwinds. Earnings per share also increased nicely in the quarter, up 8%, and ROE remained very strong at 36%. During the quarter, we continued to make good investments in the business as well as continuing to execute against our reengineering goals, resulting in a 1% decline in G&A expenses. We're always looking to drive efficiency and invest strategically to extend our position. It's core to how we operate. We also returned more than $500 million to shareholders, which was 90% of our adjusted operating earnings and among the best in financial services. For the full year, we returned close to $2 billion. Very clearly, our ability to consistently generate substantial free cash flow as well as to reinvest and return to shareholders are key differentiators for us. Let's turn to Advice & Wealth Management, where we've delivered a very strong quarter and good organic growth. Beginning with our clients, we're delivering a differentiated level of advice, keeping clients focused on their goals, which was key in a volatile, disruptive year. Total client assets were up 14% to $732 billion, driven by excellent client flows and positive markets. As you know, we've built a leading investment advisory business. It continues to grow nicely. In the quarter, wrap net inflows were close to $8 billion, up 82% over last year. This was another record for us and a great indication of our excellent client advisor engagement and focus on growth. Another highlight was transactional activity bouncing back and up 5% over last year. Client cash balances continued to grow and ended the quarter at $41.5 billion, up $2.1 billion from last quarter. Meanwhile, we're continuing to invest to make our offering even more compelling for clients and advisors. We continue to see very good engagement in our digital capabilities, allowing advisors and clients to interact and transact seamlessly. The majority of clients now have their goals online and follow their progress. Our advisors are utilizing our tools and capabilities on our integrated technology platform. They're reporting that they're processing business more efficiently and spending more time with their clients and growing their practices. That's evident in increased financial planning and advisor productivity, which was up 8% adjusting for interest rates. You've heard me share that one of the greatest benefits of being an Ameriprise advisor is our caring culture, including truly best-in-class support and strong field leadership. I recently spoke with all of our field leaders to kick off the year. They're energized about Ameriprise and are focused on continuing to drive productivity and growth. This high level of support is also reflected in our recruiting success. Our virtual recruiting program is extremely effective and continues to drive strong results, with 82 experienced advisors joining us in the Q4. We're recruiting top advisors from across the industry who recognize that Ameriprise offers the value proposition, technology, and level of support that can help them deliver an exceptional advisor-based client experience and take their practices to the next level of success. We have a track record of helping advisors grow 2.5x faster than peers, which is very compelling from a competitive perspective. So far in 2021, this momentum continues, and the recruiting pipeline remains strong. It was also great to see that our client service teams were once again recognized by J.D. Power for the excellent experience they deliver. This certification recognizes best practices from the highest performing contact centers across all industries, not just financial services. Regarding the bank, total assets grew to $8 billion, with $7 billion of sweep deposits. We plan to move additional deposits to the bank this year. We also added pledge loans to the product portfolio in the quarter. We're seeing a good response to date. It's an appealing product for higher net worth clients seeking liquidity. Wrapping up AWM, margin was strong at 19.8%. We're up 60 basis points sequentially. As I mentioned earlier, expenses continue to be well managed with G&As up only 2%. That includes investments in the bank. Next, Retirement and Protection Solutions. This business is performing well and in line with our expectations. We're executing our plan to drive a mix shift in the business, focusing on higher returning products given the rate environment, which is further reducing our risk. Variable annuity sales increased nicely, up 20%, driven by the success of the structured product we introduced earlier in the year, more than offsetting reduced sales of living benefit products. Very importantly, this increased the percentage of VA sales without living benefits, which grew to 58% of total sales in the quarter. In protection, while sales were down 4% year-over-year, we've seen improvement quarter-to-quarter. Sales of our flagship VUL product doubled in the quarter, offsetting the reduced sales from IUL products. This product both better meets clients' needs in this rate environment while generating good returns for the firm. Clearly, as Ameriprise continues to grow overall, the Retirement & Protection Solutions segment will represent a smaller part of our business mix over time. With regard to fixed annuities, I know some of you are interested in our progress regarding a reinsurance transaction. We are actively looking to execute a transaction this year and are encouraged by the recent uptick in the 10-year rate. Turning to Asset Management, we continue to build on our progress and have a great story to share as an active manager. The team is serving clients well and driving profitable growth. We continue to have excellent client engagement and investment performance. The investments we're making, including in data and digital, are helping to drive organic growth at Columbia Threadneedle with strong results in North America. We're targeting advisors better and delivering a compelling experience. Importantly, we're strengthening our relationship with our distribution partners across regions, including with the large broker-dealer firms and independents in the U.S. We're also investing in our operating platform, including important work to reduce duplicate legacy systems. In the quarter, we completed the final phase of the installation of our global trading portfolio management system, which will help our investment teams and drive additional efficiency and scale globally. With a continuation of positive flows and positive markets, assets under management grew 11% to $547 billion. Our Asset Management business is making strong contributions to our overall earnings and free cash flow. Margin for the quarter was nearly 40%. Looking ahead, we expect to remain in the 35%-39% range. However, if these market levels hold, we should come in at the higher end. Strong investment performance has been essential to our success, and our teams have been collaborating really well through this pandemic. We have steadily invested to build a strong global platform with a disciplined research focus, and our people are delivering exceptional performance across all categories: equities, fixed income, and multi-asset strategies. At year-end, Columbia Threadneedle had 108 four and five-star funds, which shows the breadth and strength of our product lineup. In equities on a global basis, over 70% of our funds on an asset-weighted basis were above median or beating benchmarks over one, three, and five-year periods. That's across domestic and international strategies. With regard to fixed income, we also had great performance. More than 75% of our taxable funds on an asset-weighted basis were above median or beating benchmarks over the same time frames. With this type of investment performance and the growth focus across the business, flows continue to be strong. Overall, excluding former parent outflows, we were net positive $8.3 billion for the quarter, an improvement of $4.1 billion from a year ago. In terms of total retail flows, excluding former parent, we were net positive by $7.7 billion, including reinvested dividends. These positive flows were driven by continued momentum in the U.S., where we were in net inflows for 10 months of the year. That included the dislocation in March. For the quarter, U.S. retail had $7.1 billion of net inflows. In fact, 30 Columbia strategies were in net inflows, and 10 had gross sales in excess of $1 billion in 2020. That's across equities, fixed income, and our multi-manager lineup. In EMEA retail, we were in net inflows of more than $600 million in the quarter, with particular strength in continental Europe, which more than offset outflows in the U.K. We're optimistic that the resolution of Brexit and the gradual reopening of the U.K. economy will be positive in terms of investor sentiment. In terms of global institutional, we continue to gain traction and have a significant opportunity and platform to grow. We have a compelling lineup of capabilities and excellent investment performance. We recently added to our consultant relations team and strengthened client service. In the quarter, we had net inflows ex former parent of about $500 million, driven by continued strength in EMEA. The pipeline looks attractive across our regions. When I look across Asset Management, I'm very pleased with the momentum over the last number of quarters and ability to sustain it. Stepping back to Ameriprise overall, we're in a terrific position. We're delivering strong results and further reinforcing our record of navigating uncertain times. I'm incredibly proud of our employees and advisors and the resilience that they've shown during this pandemic. They've stayed focused on our clients while continuing to drive the strong results you're seeing. Nearly a month into 2021, I feel very good about the high level of client engagement and business activity that we're generating. From a capital perspective, we're continuing to deliver a differentiated level of return. Our balance sheet fundamentals are excellent, and we're generating strong free cash flow. Walter will cover the quarter in more detail, and then I'll take your questions. Thank you, Jim. Ameriprise delivered a strong quarter of financial results and excellent business metrics, with adjusted operating EPS up 8% as strong underlying organic growth more than offset headwinds from low interest rates. Assets under management and administration reached a record $1.1 trillion, including nearly $15 billion of inflows from wrap and asset management. We achieved our targeted re-engineering for the year while investing for future growth in Advice & Wealth Management and Asset Management. We continue to effectively manage our profile with continued mix shifts to lower risk, higher margin Retirement & Protection Solutions offerings and are actively exploring additional reinsurance opportunities. In 2020, we returned over $1.8 billion of capital to shareholders. Our strong balance sheet fundamentals, coupled with sustained underlying business growth, are driving free cash flow generation across our business segments. This positions us well as we enter 2021. Let's turn to slide six. Ameriprise adjusted operating net revenue grew 6%, driven by strong underlying business trends and equity market appreciation after excluding the benefit of $92 million of higher short-term interest rates in the prior period. General and administrative expenses are down 1%, even as we make investments for growth, including the bank. Expenses also include higher compensation associated with the impact of AMP share price appreciation in the quarter and strong business performance. We are able to achieve this result through disciplined re-engineering initiatives. In total, we delivered strong underlying EPS growth, excluding interest rates of over 20% and very strong margins in the quarter. Turning to slide seven, as Jim mentioned, Advice & Wealth Management delivered robust organic growth. We continue to benefit from sustained traction in experienced advisor recruiting, our personalized client experience, effectiveness of our digital tools, and success in reaching more of our target market. As you can see in these core areas, we had strong growth in client assets, wrap flows, and advisor productivity. This is a good foundation as we move forward. On page eight, financial results in Advice & Wealth Management were strong, with underlying adjusted operating earnings up 19% to $352 million after the $92 million interest rate headwind. This was driven by strong wrap net inflows, improved transactional activity, and higher market levels, as well as continued expense management. Pre-tax adjusted operating margin was 19.8%, which would have been 160 basis points improvement year-over-year, excluding changes in interest rates. On a sequential basis, the margin improved 60 basis points. Turning to page nine. Asset Management delivered very good financial performance and continued improved flow trends. The cumulative impact of outflows has been a significant headwind for us in the past. As flows improve this year, that has declined. As inflows continue, this would provide a tailwind for us in 2021. In the quarter, we had inflows of $8.3 billion, excluding former parent-related flows, which is a $4.1 billion improvement from a year ago. Investment performance, stable states for net inflows is excellent across a diverse product set. Adjusted operating revenues was $798 million. Revenue increased 7%, reflecting improved flow trends, stable fee rates, and market appreciation after normalizing for the timing of the performance fees. General administrative expenses remain well-managed, reflecting disciplined expense reengineering that funded investments for growth. Adjusted for the timing of performance fees and other compensation-related expense, G&A increased 2%. Putting this together, pre-tax adjusted operating earnings grew 13% with a 39.5% margin. We are very encouraged by the continued progress the business is making that is resulting in both strong flows and financial performance. Let's turn to page 10. Retirement & Protection Solutions continues to perform in line with expectations in this market and rate environment. We are executing our strategy to shift our risk profile. In the quarter, 58% of sales were on products without living benefits, up 24% a year ago, driven by our new structured variable annuity products, along with the decline in sales of VA products with living benefits. In protection, sales were down 4% in total, with a meaningful increase in higher margin VUL and a significant decline in indexed universal life, a product that is not as attractive in this rate environment. These mix shifts are expected to continue going forward. Financial results continued to be in line with expectations. Pre-tax adjusted operating earnings increased 1% to $180 million. Like the industry, we are seeing an uptick in claim counts related to COVID-19, but we've experienced a limited financial impact. Overall claims were more favorable than the prior year. This business is well managed. Net amount at risk remains among the lowest in the industry, and our hedging has been extremely effective. Turning to page 11. In total, the Corporate and Other segment had a $60 million loss in the quarter, which was a $39 million improvement from the prior year. Excluding the closed blocks, the loss in Corporate segment improved 23% to $79 million. The prior year period had elevated losses related to impairments in the affordable housing portfolio. The current year had approximately $24 million of incremental compensation expense related to the impacts of share price appreciation and company performance. In our closed blocks, Long-Term Care had $21 million of earnings in the quarter due to a significant increase in terminations and lower new claims. Fixed annuities had a $2 million loss related to the low interest rate environment. We continue to evaluate opportunities to execute additional reinsurance transactions this year. Let's move to the balance sheet on the last slide. Our balance sheet fundamentals remain extremely strong, including a liquidity position of $2.3 billion at the parent company, substantial excess capital of $1.9 billion, 98% hedge effectiveness in the quarter, and 97% for the full year, as well as a defensively positioned investment portfolio. Adjusted operating return on equity in the quarter remained strong at 36%. We returned $502 million to shareholders in the quarter through dividends and buybacks, totaling over $1.8 billion for the full year. Overall, this was an excellent result for the quarter. With that, we'll take your questions. Thank you. We will now begin the questions and answers session. If you have a question please press star then one on your touchtone phone. If you wish to be removed please press the pound key or the hash key. If you are using a speaker phone please mute yourself before pressing the numbers. Once again if you have a question please press star then one. Our first question comes from Andrew Kligerman from Credit Suisse. Good morning. I'd like to start with the Advice & Wealth Management wrap net flows. I mean, $7.9 billion was phenomenal. Just a 1.5 year ago, we thought the run rate was just a little over $4 billion. Could you give a little color on the background of what drove it so high this quarter and what might be a sustainable range? Yes, Andrew. This is Jim. We continue to see a good pickup of activity over the course of the year. We were still having very strong wrap flows even in the prior quarter, as you saw in our results over the year. We saw a bit of an increase in the Q4. We actually grew our client base. New client acquisition picked up even more, and we saw a good level of activity with our advisors. Now, some of that could be people feeling a little better as the vaccine came about as well, and the idea that the economy and activities would continue to open up. I would probably say we've seen a more consistent strong flow coming in, so we feel good about the underlying growth factors. It was both from the legacy clients that we have organically as well as some new clients that we added. Great. With regard to general and admin across the board, just a real solid outcome down 1% year-over-year. I think earlier last year you were guiding to about $125 million expense general and admin decline year-over-year. It was down about $76 million as we looked at the quarter. I think some of that was just fair play. Some of that was maybe other investments that you were making in the company. Just looking forward, could you see another $50 million pickup, getting back into that $125 million objective? Could you go further? Where are you looking for G&A into 2021? Okay. We definitely more than achieved the re-engineering goal that we mentioned to you of $125 million. That's sort of embedded in our numbers. I think what you're seeing overall, and we're talking about that not just for the Q4, but over the course of the remaining part of the year after the pandemic. We had increased our re-engineering goals in that regard, and we did achieve them. Our expenses are being managed very well, but I would also say we did also increase some investments we were making. We wanted to accelerate because of the great productivity we're having to even add a bit more in some of the technology and the capabilities that we wanted to bring to both the advisors and from a client perspective in our web activity. Our investment agenda last year was actually a bit higher in total dollars than it is in the year before. That was embedded in our numbers. What I would say is the pickup you saw in a little bit of expenses were more from the stock price appreciation and what that does in some of our deferral programs on a mark-to-market, and that absorbed and some true-ups and some compensation based on the year and the strong Q4. I feel good about the expenses going into the new year. I think they will increase if the economy opens up a bit more as we bring travel and T&E and some other expenses back to some extent, and we continue our investment agenda. I think we're going to manage expenses pretty well. You know how we do that over time, we'll continue to look at the business growth, the revenue growth, and the market climate as we do that. Got it. Maybe just lastly, on the fixed annuity blocks. I think you lost like $2.2 million in the quarter. Target was to free up about $700 million in capital. With kind of a money-losing line like that, do you think you'll get close to the $700 million? How imminent is that fixed annuity block sale? Yeah, I'll let Walter respond on the fixed annuity side. As Jim said, and I said in my slot, we are certainly actively looking, and we do believe that certainly we have to free up the capital that's there, and then we have to gauge the basics and the implications of the rate. We certainly feel that we will free up a reasonable amount of capital, and we're working to evaluate. All right. Thank you, Jim and Walter. You're welcome. Our next question comes from Humphrey Lee from Dowling & Partners. Good morning, thank you for taking my questions. Just stay with AWM for a moment. The transactional activities for mutual funds and long-duration products appear to be back to pre-pandemic levels. Can you talk about how they trended throughout the quarter and what you're seeing into January? Yeah. We definitely saw a pickup as we went from the Q2 to the Q3 to the Q4 in transaction activities, and they got back more than that to a normal level. In fact, they were up 5% over the year before Q4. We felt good. The pickup was, as you mentioned, both in the brokerage activity, but as well as in some long duration. Even in our own business where we sell our annuities, there was a strong pickup and continued in our structured annuity business and even a pickup in the insurance business. We feel like we've gotten back to a more normalized level, and we're thinking that that will continue as we go through the new year. Got it. In terms of capital deployment as you plan for 2021, can you remind us how you're thinking about capital deployment priorities in terms of returning to shareholders versus M&A for whether it's AWM or Asset Management? We have a consistent capital deployment strategy, as you've seen over the years. We first of all make the right investments in the business that we think are good and appropriate for us that we'll get strong growth and productivity from. We evaluate the opportunities that may from both continuing to us to increase our dividend, buy back appropriately based on the free cash flow that we generate, which is very strong. We also evaluate acquisition opportunities. In that regard, we do see that there's more opportunities coming about, but we're very disciplined of what would strategically help us grow, what we can get good returns, what would fit into both our culture and the environment to keep us on track. We will continue to evaluate that. We have excess capital that would help along those lines as well as what we would do as we look out based on the cash that we generate. That's the way we look at it. We haven't changed that philosophy, and we'll continue to focus in that way as we move forward. This is Walter. I'd just add that we're still targeting about a 90% for this year. I think your question was on buyback. Okay. I guess on the M&A side, just to cut your lever a little bit, is there any kind of preference between scale versus capabilities? We look more for additional capabilities, and that will continue to add ability for us to grow. In certain acquisitions, it does provide some additional scale. We do, and we've invested heavily into our platform capabilities and technology that we could add more assets with very minimal cost. We feel that we have that ability as well. Primarily, we look strategically about how we continue to round out and have a strong quality asset manager globally. That's helpful. Thank you. Our next question comes from Jeremy Campbell from Barclays. Hey, thanks. Just want to stick there with asset management for a minute here. You gave some good color, but I probably need to spend some time going a little more detail around the fund flows. Kind of just wondering, which high-performing strategies may be showing accelerating inflow momentum, and maybe if there are strategies that are showing either up-feeding headwinds or an inflection from outflows to inflows. Any color there would be fantastic. I think if you look at our supplemental, you'll see, first of all, we've had very strong investment performance across our fund families. Particularly if you take equities as an example, our beating the benchmark on the one, three, and five-year. Three and five year, especially strong. Our fixed income strategies are strong. Threadneedle is having very strong performance across their range. We feel like we have a broader good lineup of funds. As I mentioned, too, in my talking points there are over 30 funds that gross more than $1 billion. We've had good net inflows in a number in the range of funds, so it's broadened from where we were. We are continuing to see good flow in equities, particularly in the income-oriented equities across our lineup. We're seeing a pickup in activity in global and European activity in some of our funds there. In fixed income, we see it in certain of our income ranges, like mortgages, et cetera, and also in equities and managed, we have risk allocation funds that are doing well. Also growth. We're probably going to see a bit more of a shift a little bit more into the value maybe, which we have a lineup there as well. I would say it's broadened out. I would also reckon that if you look at our lineup in equities, it's been very strong from a flow perspective. Anything notable that's maybe inflected from outflows to inflows over the past year as the overall numbers have improved? I don't have that in front of me. We could look at it. I would probably say we've seen some turnaround like in some of our more concentrated funds that maybe the performance wasn't as strong previously that has bounced back, where just based on the lower sales activity, there's always a level of redemptions, and so you move into a net outflow. I think some of those have really rectified themselves in some of our fund groups, like Contrarian and a few of the larger fund areas like that are seeing some nice performance, our select growth areas, et cetera. Some of that is more of a, to your point, a little bit more of a turnaround or adjustment in picking up sales and lowering of the redemptions. Just one final one just for clarification on the fixed annuity block. I think one thing we've heard in the industry is that with rates rising the last quarter of the year, like the bid ask has widened out a little bit. What are you guys seeing around demand for that block of assets, especially now with Blackstone getting even bigger among the alternative guys that have already played in the sandbox there, too? Okay, Walter, you want to. Yeah. It's Walter. We're seeing good demand as you're indicating, and certainly while spreads have widened, excuse me, rates have widened, we've seen some narrowing spreads, but we feel very comfortable that we're in ranges that transactions can be executed. Thanks, Walter. Our next question comes from Kenneth Lee from RBC Capital Markets. Hi, thanks for taking my question. Just one on the Advice & Wealth Management business. Been seeing a nice recovery in margins over the last few quarters. Just wondering if you could just give us a little bit of color around where you think margins could trend at over the near term. Thanks. Yeah. I think what we would probably say is we see the trend line continuing. We see our advisor productivity still quite strong, up. If you adjust for the interest, the advisor productivity was up 8% or more. That's, of course, a very large base. That's really positive. We've seen a pickup, as you saw in our flows and fees. Our financial planning is up. I would say that we want to continue to see that trend line of the margin continue to accrete. We also think we hit a low point on the interest side of that. Over time, as we deploy a bit more into the bank and get some spread there that will be helpful as well. I would probably want to see that margin continue to be targeted to get back into the 20+% range. Great. That's very helpful. Just one quick follow-up just on that fixed annuity reinsurance again. It sounds like it's not too much dependent on 10-year yields further rising, but just wanted to check in to see whether the outlook for executing those transactions is pivoted on any further increase in 10-year yields. Thanks. I would say we're in the range, and certainly from that standpoint, with the rates where they are and looking at the spreads, that our transactions can be done. While it certainly would be beneficial if you get a higher rate coming in, but we are certainly feeling comfortable in this range. We are, as Jim indicated, pursuing. Great. Very helpful. Thank you. Our next question comes from Tom Gallagher from Evercore. Good morning. Just I guess a follow-up on what you're thinking on risk transfer. Is one of the reasons that we haven't heard that you've executed a fixed annuity deal yet because you're considering doing something broader on risk transfer, potentially including the Long-Term Care or other insurance businesses? Should we think about those potential transactions being done separately? Tom, I would probably say as we look at it, and I'll have Walt comment. We always evaluate our businesses and look at them both individually and collectively. There's nothing that ties together us doing a fixed transaction, fixed annuity transaction versus evaluating something in addition to or different than. Walt, what about? Yeah. Let me just say this. On fixed annuities, there's a higher confidence, and clearly from our standpoint, that's what we're focusing on. As Jim has said, we'll entertain and look at that from that standpoint with the quality of our book and the earnings and everything. It certainly has potential, and we will continue to evaluate it. Right now, we're focused on fixed annuities. Yeah. The other thing I would say, Tom, is as you saw, we have shifted our emphasis and also both the new business being put on but also the current business d e- risked a lot in our book just like we've had closed off fixed. We're shifting now to structured from guarantees, we're shifting from fixed insurance to variable, which is a better product both for the client and us in this rate environment. We're continuing to change that mix and the shift of that mix, but we will definitely continue to evaluate if there are other books that could be or should be reinsured or that would make sense for us. Got you. That's helpful. I guess a question on advice from Walt. Jim, I heard your comments about the confidence in terms of the quality of the flows. Is it fair to say that the move up to almost $8 billion of wrap flows could be a new level that you might be able to sustain? Just relatedly, I just want to make sure there was nothing unusual or unsustainable in this quarter's result, like big-ticket new advisors transferring assets over. Do you feel like this could be a new higher level for AWM models? Yeah. I would say, Tom, as I mentioned, mainly the increase of the total flows, we've had more of an ongoing of bringing in new advisors, there's nothing special in the Q4. It was a continuation. We continue to bring in a good level of top advisors in the industry with good production. As you saw, that's been consistent. Q3, we brought in good. Even the Q2 after the pandemic, that picked up nicely, the Q1 was good. No, that continues as an ongoing trend line in the support of numbers. I would say that it was more of increased activity from our current client flows as well as new clients that our current advisors were bringing into the franchise. Now, whether that continues at $8 billion being the base, I can't tell you that, right? I think we all saw a pickup in some level of activities in the Q4 in the industry. Clients put some more money to work because maybe it's a bit more optimism of the opening. I would say underlying it, we feel good about the activity, the level. It wasn't like it went from two to eight. There was $6 billion in the Q3. Whether it's eight or seven or six, I can't tell you that exactly. There's always some level of seasonality, et cetera, as well. I feel good that there will be a good underlying trend there as we move into this year, if there's no major disruption. That's what I would say. Okay, thanks. Walter, just one final one. The tax rate moved up a little bit. Can you talk about how we should think about modeling it over the next year or two? Should we see a little bit of an increase because of the mix moving to some higher tax businesses now? Yeah. I think we pretty much hit our target for the year. You're correct. I would say probably a good number to think about, it will move up because of the business mix shift and I would say move up maybe to 18% would be something like a reasonable number. 18 in 2021 and 2022, would you think? No. Do you think it will move up more gradual? 2021, rough guess right now, that's without any change in tax laws, obviously. Okay, thank you. Welcome. Our next question comes from Suneet Kamath from Citi. Thanks. Good morning. I wanted to go back to the retail flows. If we just think about it at a high level, it seems like over the past couple of years on a growth basis, your growth inflows have been tracking around $13 billion a quarter, and now we're at something like $16 billion for this year, for 2020. I guess the question is, how much of this improvement would you say is either on performance, and how much of it is due to sort of structural changes around distribution platforms and how you've improved your positioning there? If there's any way you can help us think about that? I think, Suneet, it's a combination of factors. First of all, we've had some strong investment performance, but I think it's been very consistent and now for some that were underperforming has bounced back nicely as well. Across a larger range, we have very good performance. I think investment performance is part of a given here of what's necessary. I think that the team has done a really great job of broadening the distribution, getting better relationships established more on the various platforms and the due diligence and et cetera. I think we have a wide range of products that are being considered than in the past as well, and particularly in certain categories that are making sense, like I said, in income categories. I think it's a combination of factors that we worked hard at over the last number of years that is starting to show some good results. We've made a lot of investments both in the AWM business to continue to get flows and productivity, and the same thing in the Asset Management business. We actually completed our whole trading and active recent platform in Columbia Threadneedle. The ability to share research globally has improved the ability to actually get more data and analytics informed to our investment people, our distribution people to improve targeting, to understand where there might be some good opportunities. I actually think that Europe showed a nice bounce. Remember, we had to go through a lot of change there of establishing a whole European lineup of funds with Brexit, and it sort of took us out of the market a bit for a while. Now that we've got that lineup established, we saw really strong flows into Europe this last quarter. U.K.'s still a little weak because of the Brexit and the economy being closed, we see some signs that if that can open with Brexit moving to another completion there, that would also help. I think it's a combination of factors, just as you said. I wouldn't point to one. That's what gives us a good feeling as we move forward. Okay. I guess moving to AWM, if we look at the capital that you have in that segment, it's up about $300 million year-over-year. I'm assuming that's based on the capital you're putting in the bank. The question is, how much capital would you be willing to put in the bank to support growth? How do you think about that sort of a trade-off in terms of capital that you could use for other purposes and then growing the bank? I would start, but I'll let Walter complete. We feel like as we can continue to derive good margin and good returns from the bank activity as a complement to get greater spread or growth in our various loan books there. Like our pledged assets was growing nicely in the Q4. We took over half of that book back. The growth is being picked up which will be a good product for us. We feel very comfortable continuing to add capital as required there. As you can see, our overall returns for the total firm are up in the mid to upper 30s. It's not as though we have a return issue. We're still, even with that, our cash flow and what we've generated is strong. It still gives us a good capital that we could continue to return or look for inorganic acquisition. I don't think that is going to be a pressing issue for us, but Walter if you have something to comment. Jim, can I add to that? Is that we have, in our plan, allocated additional capital for the growth that Jim was talking about and feel comfortable. Obviously, the return is certainly good when we look at it relative to the off-balance sheet. We feel comfortable with that and to maintain that risk-return equation. Yes, we have allocated more capital to it, and we have the capacity to do that. Also, as you can see, whether we evaluate the sale and do a transaction of fixed annuities that will free up capital there or even lighten some of the areas of where we have in some of the fixed books. Got it. Okay. The next question comes from Alex Blostein from Goldman Sachs. Hi, Jim. Hi, Hi, Walter. Good morning. A couple of follow-ups around the Asset Management business as well. Could you guys talk a little bit about the incremental improvement in retail flows that we've seen for several quarters now? By the way, it does look like that's continuing into the new year, which is great. That incremental improvement, how much of that is coming from AWM versus third-party distribution? I know that's been a big focus this past year with third-party distribution platforms. As that occurs, how does that mix shift, if it's meaningful at all, sort of impact the profitability for AMP as a whole? In other words, if you get much bigger in third-party distribution, does it impact the net profitability for firm-wide kind of flows that come through those channels? I'm not sure I understand the second part of the question. For the first part, I would say we've seen a nice pickup through the third-party channels in complement to Ameriprise. Ameriprise actually picked up a bit, but what I would just say, it is no different than what we're seeing as a pickup across the major distributors that we have. Both have been positive in that regard because of the combination of the products that we're putting to market and the performance, et cetera. From a regard to what does that mean, the economics between the internal sale and the external sale to us is the same. I mean, we pay the same on it, the fees are the same on it, et cetera. I'm not sure there's a material difference in that way. Overall, as you continue to get good flows, I think the return will be good for us. All right. There's no material difference than with the stuff like that. I guess when it comes to M&A, you've given a little bit of color. It sounds like if you were to do something on the Asset Management M&A side, you're kind of looking at capability type of deals over big deals for scale purposes alone. What are the capabilities that you guys still find compelling, in particular, to better complement the rest of your platform? I would say, Alex, as we look at our business, we have a good lineup. We have scale. We have a global platform today. It's not as though, however, I could say we have everything we would want in fixed or equities or solutions in all parts of the world. I think we individually evaluate that from sort of the core of what we do manage today, as well as looking at more of the type of platforms that are necessary. We're growing a bit more in our solutions business. We're adding some alternatives, some real estate and things like that over time. It's more of are there other distribution capabilities and other methods to add to and how we manage assets for clients, things like that, as well as from a product perspective. We're not against adding scale. Let me be very clear about that. It would have to be a transaction where it gives us a complement of things rather than we just want to put assets on the platform. Got it. All right. Sounds like a pretty wide range there. Just a quick follow-up to Walter. I think there was an earlier question on G&A at a firm-wide level. I know people like to ask about AWM. If you think about firm-wide G&A, about $3.1 billion in 2020. It sounds like that could grow a little bit as maybe T&E comes back and things like that. What is a reasonable growth rate for 2021 off of that $3.1 billion number? Well, Alex, like I said, we're managing expenses well, we're looking at the environment. I would say that you should look for a couple basis points that we'll evaluate on that, $0.02 on that. That's the range as we look at it. We're looking to, again, continue our investment strategy at the same time with our reinsurance programs. That's a reasonable range, $0.02. Great. All right. Thanks, guys. You're welcome. Our next question comes from Ryan Krueger from KBW. Hi, good morning. I just had a quick one. Could you talk a little bit about your expectations for further growth in the bank over the next year and the opportunity to move more sweep assets there? Yeah, I'll begin and let Walter. We see an opportunity to continue, as we said, both for the movement of some of our sweep activities further into the bank. As you saw over the course of last year, we moved the bank up from roughly $48 billion. We gradually started to shift more into the bank. We see that continuing in the 2021 year, in the new year. We're also trying to add more on the product capability. We picked up the Pledge loan book, we launched the mortgage product. We'll start to look to add some deposit products, other deposit products, towards the latter part of the year, maybe into next year. There are different things like that we're looking at. We feel the opportunity that we'll continue to shift a bit more into the bank on a gradual quarterly basis as we move forward. Thank you. Walter, do you want to add anything? No. I think the other part of your question, we certainly have the capacity of our balance sheet to accommodate what Jim just said, and the plans that we filed to grow the bank and the capital. We are certainly positioned there. Our last question comes from Erik Bass from Autonomous Research. Hi, thank you. Can you help us think about the overall organic growth in the AWM business? We can obviously see the last net flows in total client AUM. Are there other metrics you can point to that help to paint a more holistic view of organic net flows and new client growth, and how this compares to some of your peers? Yeah, I could probably say that organic growth in client acquisition is up nicely, both for the overall client base, but in particular also for what we would call the targeted clients that we want in the 5-5 category. That has been nice and strong and picked up nicely as we went through the quarters in the year. The flows from the current client base has continued to be good and actually picked up further in the Q4, as I said to you. The years that we're bringing in and the business and production they're bringing in continues along the trend line that we spoke to you about, particularly as we continue to move more years into both the employee channel and the independent channel. That has picked up nicely and continued to add scale to us. It's a combination of factors. We continue to get more efficient based on the technology we deployed that helps advisors concentrate more on their client engagement, and can actually focus more on what they can do to deepen. Our advice formula is working really well. We have more than 50% of the majority of our clients now have goals online that they can track in progress with, and see very visibly of what they're doing in executing their strategies. All of those things we feel really strengthen the underlying core of the base. Remember, with the client base we have, with the deepening we have with those clients, with the further engagement around advice, and with our advisors now feeling a little more comfortable dealing with the pandemic, that they can go out and get more new clients and add clients in this environment as well as the environment improves and opens, I think will be a positive for us. I can't judge it against any particular. I know a number of our competitors have, if I look at what the wirehouses have reported, et cetera, I think we're standing pretty strong against that. If I look at competitors that have acquired and have added through acquisitions, of course, you're always going to see an increase because of what's put on from that end on a comparative basis. I can't necessarily separate them. I feel organically and from a core business, we're doing very well. Thank you. Appreciate that. Just one question for Long-Term Care. Obviously good results this quarter. How are you thinking about the potential for IBNR, given that people may be eligible to make a claim that haven't because of the pandemic and not wanting to enter a facility or have people come into their homes? I guess related to that, kind of the improvement in the book performance over the last year, does that have any potential impact on your ability to execute a reinsurance transaction for it? Walter, you've been working closely on it. As you saw this year, we saw improvements there, both unfortunately in termination and less people entering into long-term care facilities. We have not built any of that into our unlocking assumptions, and we're not. Again, we're monitoring the situation, and we're seeing. With the programs we've put in place both on premium increase, benefit shifts and things like that, and the claims that we're seeing, we feel very good about the book and the risk situation. Got it. Okay. No change really in terms of the either appetite for reinsurance or kind of ability to execute something on the reinsurance? I'm interested in it. We feel very good about the position of the risk profile as we see it, certainly we've seen some interest and we'll just continue to evaluate. Yeah. I think as we continue to see what is happening both in our book, but also as we evaluate client behavior or what's happening in that regard, I think if anything the risk profile continues to look as the more favorable way. As people better understand what that is in the marketplace and what they might be interested in, I think it does open up some additional thoughts or opportunities possibly as we go forward. I think we're very open to continue to see how that plays out and through, and maybe that will provide other evaluation and opportunities as we go along. Got it. Thank you. Appreciate the comments. We have no further questions at this time. Thank you, ladies and gentlemen. This concludes today's conference. Thank you for participating. You may now disconnect.