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ATENTO 1 Atento Reports Fiscal 2021 First Quarter Results Commercial wins , revenue growth and efficiencies led to record positive operating cash flow ; Revenues in hard currencies already at 25 % of total , on strong US growth ; On track to delivering guidance for FY 2021 NEW YORK , May 5 , 2021 - Atento S.A. ( NYSE : ATTO ) ( " Atento " or the " Company " ) , the largest provider of customer relationship management and business - process outsourcing services in Latin America , and among the top five providers globally , today announced its first quarter operating and financial results for the period ending March 31 , 2021. All comparisons in this announcement are year - over - year ( YoY ) and in constant - currency ( CCY ) , unless otherwise noted . A strong start for 2021 • Q1 revenues grew 8.0 % on a CCY basis , with consistent growth in Multisector across all regions , driven by Next Generation Services • Multisector revenues increased 11.0 % , reaching 68.1 % of total revenues , 0.7pp higher YoY • TEF resuming growth following new program wins • US revenues increased 52.0 % , with EBITDA increasing 91 % YoY Consolidated EBITDA expanded 6.7 % to $ 39.1 million YoY , with corresponding margin of 10.5 % , in line with management expectations and reflecting historical seasonality for Q1 Continued sol improvement in Cash Flow : operating cashflow + $ 11.9M vs Q1 2020 , totaling $ 5.5M in Q1 2021 , the first positive number for a first quarter since 2017 Building a track record in operating efficiency First stage implemented in 2019 and 2020 focused on structural opex , with $ 60 million in annualized savings carried to 2021 • Second stage to focus on contract profitability , with annualized savings expected to reach additional $ 25 million ● Debt refinancing resolved uncertainty related to capital structure Successfully concluded debt refinancing in Q1 2021 , extending average debt life to 4.3 years Healthy balance sheet with solid cash position of $ 176.1 million • Net debt reduction of 6.9 % versus Q1 2020 , with leverage at 3.3x • USD debt hedged for Principal and Coupons Avenues for Growth • Remain focused on expanding NGS for multisector and US business , aiming at increasing revenue and EBITDA in hard currencies . Summarized Consolidated Financials ( $ in millions except EPS ) Income Statement ( 6 ) Revenue EBITDA ( 2 ) EBITDA Margin Net Income ( 3 ) Recurring Net Income ( 2 ) Earnings Per Share in the reverse split basis ( 2 ) ( 3 ) ( 5 ) Recurring EPS in the reverse split basis ( 2 ) ( 5 ) Cash Flow , Debt and Leverage Net Cash Used in Operating Activities Cash and Cash Equivalents Net Debt ( 4 ) Q1 2021 370.6 39.1 10.5 % ( 20.2 ) ( 9.9 ) ( $ 1.43 ) ( $ 0.70 ) Q1 2020 375.4 40.8 10.9 % ( 7.4 ) ( 3.5 ) ( $ 0.52 ) ( $ 0.25 ) CCY Growth ( ¹ ) 4.4 162.8 564.3 8.0 % 6.7 % -0.4 p.p. N.M. -116.3 % N.M. -117.4 % ( 0.6 ) 176.1 525.4 3.3x 3.7x Net Leverage ( 4 ) ( 1 ) Unless otherwise noted , all results are for Q1 ; all revenue growth rates are on a constant currency basis , year - over - year ; ( 2 ) EBITDA , Recurring Net Income / Recurring Earnings per Share ( EPS ) are Non GAAP measures ; ( 3 ) Reported Net Income and Earnings per Share ( EPS ) include the impact of non - cash foreign exchange gains / losses on intercompany balances ; ( 4 ) Includes IFRS 16 impact in Net Debt and Leverage ; ( 5 ) Earnings per share and Recurring Earnings per share in the reverse split basis is calculated by applying the ratio of conversion of 5.027090466672970 used in the reverse split into the previous weighted average number of ordinary shares outstanding . ( 6 ) The following selected financial information are unaudited . Leading Next Generation CX