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ATENTO 1 Atento Reports Fiscal 2021 Third Quarter and 9M Results Sales ( Total Annual Value ) increase 34 % YTD , growing 77 % in US and EMEA Consolidated Revenues increase 4.1 % in Q3 on Multisector growth in US and strong TEF sales in Brazil Strong Consolidated EBITDA in Q3 , up 14.7 % to $ 51 million , with margin expanding to 13.9 % Reiterating FY 2021 guidance NEW YORK , November 15 , 2021 - Atento S.A. ( NYSE : ATTO ) ( " Atento " or the " Company " ) , the largest provider of customer relationship management and business - process outsourcing services in Latin America , and among the top five providers globally , today announced its third quarter and first nine months operating and financial results for the periods ending September 30 , 2021. All comparisons in this announcement are year - over - year ( YoY ) and in constant - currency ( CCY ) , unless otherwise noted . Strong Sales ( TAV ) growth and solid revenue increase Sales ( Total Annual Value ) increased 34 % YTD and grew a total of 77 % in US and EMEA • Q3 2021 revenues grew 4.1 % in CCY and 4.5 % on a reported basis , fueled by strong multisector growth in the Americas region , mainly in the US , and higher Telefónica revenues in Brazil Hard - currency revenues at 25 % of total revenues in 9M 2021 , up from 22 % in 9M 2020 US revenues of $ 29.2 million in Q3 and $ 84.1 million YTD , a 40.5 % increase compared to 9M 2020 • Multisector revenues grew 3.4 % in Q3 , mainly in tech , public services and born - digital . In 9M 2021 , Multisector revenues reached 67.5 % of total revenues Sustainable EBITDA and margin expansion leading to improved capital structure Consolidated EBITDA increased 14.7 % to $ 51.3 million in Q3 EBITDA margin reached record level for Q3 at 13.9 % , a 1.2 p.p. increase from 12.7 % in Q3 2020 EBITDA in hard currencies at 28 % of total YTD , on strong US growth ● US EBITDA of $ 5.8 million in Q3 and $ 15.4 million in 9M 2021 , up 117.9 % YTD and already 11 % of total , with EBITDA Margin at 20.0 % in Q3 21 and 18.3 % YTD , 6.5 p.p. higher than last year Net leverage at 2.8x , down from 3.0x in Q2 2021 and within 2021 guidance range of 2.5 to 3.0x Solid cash position of $ 145.7 million Recurring Net Income of $ 2.0 million , with Recurring EPS of $ 0.14 Implementing robust ESG Plan to reinforce current practices and expand scope Expanding Atento @ home model and implementation of Cloud strategy , in support of achieving carbon neutrality by 2030 Diversity and inclusion practices continue to be company strengths and priority to remain a top Employer in sector October 2021 Cyber attack Early detection , robust protocols and a rapid response enabled effective response to October cyberattack , with majority of services now restored Summarized Consolidated Financials ( $ in millions except EPS ) Income Statement ( ( 6 ) Revenue EBITDA ( 2 ) EBITDA Margin Net Income ( 3 ) Recurring Net Income ( 2 ) Earnings Per Share on the reverse split basis ( 2 ) ( 3 ) ( 5 ) Recurring EPS on the reverse split basis ( 2 ) ( 5 ) Cash Flow , Debt and Leverage Q3 2021 368.6 51.3 13.9 % ( 11.7 ) 2.0 ( $ 0.83 ) $ 0.14 Q3 2020 26.8 145.7 550.1 352.7 44.8 12.7 % ( 13.1 ) ( 1.2 ) ( $ 0.93 ) ( $ 0.09 ) CCY Growth ( ¹ ) 4.1 % 14.7 % 1.2p.p. -13.8 % N.M. -14.0 % N.M. YTD 2021 1,122.0 141.1 12.6 % ( 46.6 ) ( 6.4 ) ( $ 3.31 ) $ 0.45 YTD 2020 41.1 1,042.7 107.8 10.3 % ( 38.9 ) ( 14.6 ) ( $ 2.75 ) ( $ 1.04 ) CCY Growth ( 1 ) Net Cash Used in Operating Activities 10.7 Cash and Cash Equivalents 196.6 Net Debt ( 4 ) 514.2 Net Leverage ( 4 ) 2.8x 4.0x ( 1 ) Unless otherwise noted , all results are for Q3 ; all revenue growth rates are on a constant currency basis , year - over - year ; ( 2 ) EBITDA , Recurring Net Income / Recurring Earnings per Share ( EPS ) are Non - GAAP measures ; ( 3 ) Reported Net Income and Earnings per Share ( EPS ) include the impact of non - cash foreign exchange gains / losses on intercompany balances ; ( 4 ) Includes IFRS 16 impact in Net Debt and Leverage ; ( 5 ) Earnings per share and Recurring Earnings per share in the reverse split basis is calculated with weighted average number of ordinary shares outstanding . ( 6 ) The following selected financial information are unaudited . 68.2 9.7 % 35.6 % 2.2 p.p. 20.8 % 63.0 % 21.0 % 62.9 % Leading Next Generation CX