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Bassett ® Bassett Announces Fiscal First Quarter Results April 1 , 2021 BASSETT , Va . , April 01 , 2021 ( GLOBE NEWSWIRE ) -- Bassett Furniture Industries , Inc. ( Nasdaq : BSET ) announced today its results of operations for its first quarter ended February 27 , 2021 . Fiscal 2021 First Quarter Highlights ( Dollars in millions ) Sales 1st Qtr 2021 2020 Dollar Change % Change 1st Qtr 2021 Operating Income ( Loss ) % of Sales 1st Qtr 2020 % of Sales Consolidated ( 1 ) $ 113.7 $ 112.1 $ 1.6 1.4 % $ 6.0 5.3 % $ 2.2 2.0 % Wholesale $ 70.3 $ 65.0 $ 5.2 8.3 % $ 4.8 6.8 % $ 2.7 4.2 % Retail Logistical Services $ 60.4 $ 65.8 $ ( 5.5 ) -8.3 % $ 1.1 1.8 % $ ( 1.2 ) -1.9 % $ 20.1 $ 21.3 $ ( 1.2 ) -5.8 % $ 0.5 2.3 % $ 0.8 3.9 % ( 1 ) Our consolidated results include certain intercompany eliminations . See the " Segment Information " table below for an illustration of the effects of these intercompany eliminations on our consolidated sales and operating income . Incoming orders continued at a torrid pace during the first quarter of fiscal 2021. All sales channels recorded written business increases , resulting in a 44 % year over year spike in net orders . We are battling every day with the broken supply chain that is affecting the entire industry's ability to produce and ship furniture and with rampant inflation that is permeating virtually every form of raw material in our manufactured and imported goods . Despite the headwinds , consolidated revenue grew by 1.4 % in the period and operating income increased by 172 % to $ 6.0 million . As a result , EPS advanced to $ 0.40 per share as compared to $ 0.12 in the prior year . Our " sell , then make " model has put us at somewhat of a disadvantage during the COVID months of 2020 and early 2021. Expanding on that thought , 80 % of our furniture products are selected by our consumers before they have been manufactured . This is in stark contrast to the vast majority of U.S. furniture retailers that derive most of their revenue from goods that have already been made and reside in their warehouses ready for delivery . Upon receipt of the sales order , our merchandise is scheduled and entered into production . Prior to the outbreak of the pandemic , our production cycle on these custom - made goods was generally 2-3 weeks . Unfortunately , the combination of surging orders and the inability of our long - time suppliers to reliably provide us with fabric , foam , birch plywood , etc. has ballooned our wholesale backlog to $ 67.5 million at quarter end , or 362 % more than last year at this time . Continued strong orders have elevated the backlog by another 8 % through four weeks of March . Reinforcing our commitment to a " Made in America " strategy , we unveiled an expansion of our Bench Made sub - brand in late February . The Bench Made label will now be affixed to all of our domestically manufactured premium products ; bedroom , dining , occasional , entertainment , stationary upholstery , and motion upholstery products that are crafted with our best materials and artisanship . Our thinking is driven by the viscerally positive reaction that we have seen from our customers and retail designers to our authentic story of a 119 year old American manufacturer that survived the devastating effects of globalization and recommitted to " Made in America . " Our " makers " who actually craft our products are the stars of the marketing campaign , which will ultimately encompass other tenets of the Bench Made brand including environmental stewardship and sustainability . The expanded Bench Made first appeared on our website on February 25th , was featured in March in our " Makers Sale , " and will be showcased in a consumer catalog in early May . To address our growing backlog , we have made the commitment to open another upholstery manufacturing facility in Newton , NC , adjacent to our existing 500,000 square foot complex . Production from this additional 123,000 square foot facility should begin by June 1 and will be dedicated to our successful " Everyday Value " product range that features the opening price points in our assortment . The added space will also allow us to expand our thriving Bench Made motion program , previously referred to as Magnificent Motion , that has exceeded our sales projections since its debut in early 2020. I am very grateful for the hard work that our associates have put in and the many weeks of extended work schedules that they have been willing to undertake in order for us to service our customers as best we can under these unprecedented circumstances . We believe that a significant amount of sold orders will break free and begin to ship in late May as long - awaited componentry begins to arrive and is put into production . Despite generating strong written sales growth for the period , our delivered sales in our corporate store network declined by 8.3 % due to the aforementioned industry supply chain situation coupled with six fewer stores in operation compared to last year . Pandemic related cost reductions and this quarter's gross margin expansion combined to produce $ 1.1 million of retail operating profit , significant in what has historically been our toughest quarter of the year . As is the case in our wholesale segment , there is significant operating profit embedded in our large unfulfilled retail backlog that will begin to bleed out late in the second quarter and throughout the back half of the year . Noteworthy in the period is the acceleration of our customer acquisition efforts , which contributed an additional one million visitors to our website . Eschewing most of the traditional media used in the past , our digital media strategy took off in the pandemic and drove double digit increases in keyword impressions in the first quarter . Combining our corporate retail stores , the licensed store network , and the 100 strong Bassett Design Centers located within traditional furniture stores , our dedicated distribution strategy accounted for 74 % of Bassett - branded quarterly wholesale orders . The shared synergies of our marketing efforts and our website are combining to make our advertising calendar and our merchandising programs universal . All told , wholesale orders from our " open