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• Calix July 26 , 2021 Fellow Calix stockholders : As vaccinations continue to rollout , economies around the world are starting the process of reopening and attempting to return to some semblance of pre - pandemic activity . For some industries , there likely may not be a return to pre - pandemic or normal activity . While for other industries , the new normal will likely look a lot like the near - term normal . While vaccinations remain on an upward trajectory , we are still far from levels needed to resume all normal social activity across the globe . The challenge of balancing the pace of reopening of the global economy with the pace of vaccinations has been felt across nearly every industry . Shortages of labor and materials have caused prices for both to increase and supply availability to be challenged . We have been directly impacted by these effects ; however , our team continues to execute well in order to meet the needs of our customers . Our view remains unchanged regarding the benefits of the new hybrid work environment , and we have aligned our real estate , investments in business systems and human resources accordingly . We shifted to a work from anywhere model one year ago , and despite many of the challenges stemming from the pandemic , our team has executed well throughout this past year and continued to do so this quarter . For Calix , our focus remains on the health and welfare of our employees and their families so that they may , in turn , execute on our mission and support our customers through these challenging times . As we discussed last quarter , our business is driven by the secular change in the communications space , and our All Platform offerings are the basis for our growth . Our results in the second quarter reinforced this fact . Our mission is to enable our broadband service provider ( BSP ) customers of all types and sizes to simplify their business , excite their subscribers and grow their value . As our BSP customers utilize the greater capabilities of our All Platform offerings and grow the value of their businesses , we believe over the long - term they will share a portion of that value with us . This will increase our revenue visibility and create a more valuable business for Calix . BSP customers deploying our All Platform offerings have reported dramatic improvements in key metrics , including increased average revenue per user , lower subscriber churn , reduced truck rolls and increased net promoter scores , thanks to our Intelligent Access Edge and Revenue Edge platforms . We continued to add new BSP customers of all types this quarter , setting a second quarter record and nearly eclipsing the all - time new customer adds for a single quarter . As the economy continues to reopen , we will expand our customer engagement and further increase our ability to demonstrate the value of our All Platform offerings . 1