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Supplemental Presentation Q4ʼ25
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2 Disclaimer Forward-Looking Statements This presentation contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or future financial or operating performance. In some cases, you can identify forward-looking statements by terminology such as “may,” “will,” “should,” “expect,” “plan,” “anticipate,” “could,” “would,” “intend,” “target,” “project,” “contemplate,” “believe,” “estimate,” “predict,” “potential,” “goal,” “objective,” “seek,” or “continue,” or the negative of these words or other similar terms or expressions that concern Chime’s expectations, strategy, plans, or intentions. Forward-looking statements in this presentation may include, among others, statements relating to our future results of operations or financial performance; our business and growth strategy, including future product development plans; our ability to attract and retain Active Members and develop primary account relationships; our market opportunity; the performance of newly launched products and innovations; our technological capabilities; the demand for Chime’s products and services; our expectations and management of future growth; and our expectations regarding our industry and traditional banks. Investors should not put undue reliance on any forward-looking statements. Forward-looking statements should not be read as a guarantee of future performance or results, and will not necessarily be accurate indications of the times at, or by, which such performance or results will be achieved, if at all. Forward-looking statements are based on information available at the time those statements are made or on management’s good faith beliefs and assumptions as of that time with respect to future events, and are subject to risks and uncertainties that could cause actual performance or results to differ materially from those expressed in, or suggested by, the forward-looking statements. These risks and uncertainties include risks related to our ability to attract and retain Active Members; our relationships with our bank partners; changes in rules and practices concerning interchange fees, card network fees, and other fees and assessments; our ability to maintain and protect our brand; our ability to maintain member satisfaction and provide reliable member support; our ability to develop new products and enhancements for existing products; our reliance on third parties and their systems; our history of net losses and ability to achieve and maintain profitability; and the complex and evolving laws and regulations applicable to our business and the banking ecosystem. Further information on these risks and other factors that could affect our financial results are set forth in our filings with the Securities and Exchange Commission, including in our Annual Report on Form 10-K for the year ended December 31, 2025. In light of these risks and uncertainties, the forward-looking events and circumstances discussed in this presentation may not occur and actual results could differ materially from those anticipated or implied in the forward-looking statements. Moreover, we operate in a very competitive and rapidly changing environment. New risks and uncertainties emerge from time to time, and it is not possible for us to predict all risks and uncertainties that could have an impact on the forward-looking statements contained in this presentation. Except as required by law, Chime does not undertake any obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future developments, or otherwise. Key Metrics This presentation includes key metrics that we use to evaluate our operating performance, formulate business plans, prepare budgets and forecasts, and make strategic decisions. Our key metrics include Active Members, Average Revenue Per Active Member (“ARPAM”), and Purchase Volume. Definitions of our key metrics can be found in the appendix to this presentation (the “Appendix”). Non-GAAP Financial Measures To supplement our consolidated financial information prepared and presented in accordance with U.S. generally accepted accounting principles (“GAAP”), we use certain financial measures that are not prepared in accordance with GAAP, including transaction profit, transaction margin, non-GAAP operating expenses, adjusted EBITDA, and adjusted EBITDA margin, to facilitate analysis of our financial trends and for internal planning and forecasting purposes. We use these non-GAAP financial measures in conjunction with GAAP measures to evaluate our operating performance, formulate business plans, prepare budgets and forecasts, and make strategic decisions, including those relating to operating expenses and the allocation of internal resources. We believe that these non-GAAP financial measures provide useful information to investors, analysts, and others about our business and financial performance, enhance their overall understanding of our performance, and can assist in providing a more consistent and comparable overview of our financial performance across periods. Our definitions may differ from the definitions used by other companies and therefore comparability may be limited. In addition, other companies may not publish these or similar metrics. Further, these metrics have certain limitations in that they do not include the impact of certain expenses that are reflected on our consolidated statements of operations. Accordingly, our non-GAAP financial measures are presented for supplemental purposes only and should be considered in addition to, and not as substitutes for, or in isolation from, measures prepared in accordance with GAAP. A reconciliation of these measures to the most directly comparable GAAP measures is included in the Appendix. We have not provided the forward-looking GAAP equivalents for certain forward-looking non-GAAP measures included in this presentation and the accompanying conference call, or a GAAP reconciliation, as a result of the uncertainty regarding, and the potential variability of, reconciling items such as stock-based compensation expense. Accordingly, a reconciliation of these forward-looking non-GAAP metrics to their corresponding forward-looking GAAP equivalents is not available without unreasonable effort. However, it is important to note that material changes to reconciling items could have a significant effect on future GAAP results. Chime is a technology company, not a bank. Banking services are provided by The Bancorp Bank, N.A. or Stride Bank, N.A.; Members FDIC. Chime is not FDIC-insured.
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Confidential | 3
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4 ChimeCore, our proprietary transaction processing core and ledger has accelerated product velocity, including new Chime Card, Chime+ Membership Tier, Instant Loans and Outbound Instant Transfers (1) Based on a Chime commissioned third-party survey conducted in July 2025 targeting Americans aged 18 to 54 years with a household income up to $100,000 who opened or switched to a new direct deposit account in the preceding 12-month period (the “Chime Banking and Switcher Survey”) (2) J.D. Power “Customers are Opening New Accounts and Quietly Making them their Primary Relationships,” October 20, 2025. Survey data from August and Sept 2025 (3) According to a national survey published by Time Magazine in 2025 titled “World’s Best Brands”, which identified Chime as the top brand in the banking category in America, even though Chime is not a bank (4) “Primary account relationship” or “primary financial relationship” refers to a member who had at least one qualifying direct deposit of $200 or more through Chime in the past calendar month or who made 15 or more purchases using their Chime cards in the past calendar month (5) According to a report by FS Vector that was commissioned by Chime, the Chime vs. Traditional Retail Banking Study, January 2025 (the "FS Vector Report") (6) For the quarter ended December 31, 2025 with comparisons to the quarter ended December 31, 2024 Majority of our Active Members rely on Chime as their primary financial relationship4 Deep, long-lasting, multi-product relationships monetized primarily via payments, 8x+ LTV/CAC #1 destination for consumers earning up to $100k switching their direct deposit relationship1 #1 share of new checking accounts according to J.D. Power2 #1 banking brand according to TIME3 Market Leader Deep Member Engagement Large Market Opportunity $426B TAM opportunity5 Growth & Scale $596M Q4ʼ25 Revenue, +25% Y/Y6 StrongFinancial Profile Operating Leverage 12pp adj. EBITDA margin improvement Y/Y6 with 57% incremental margin in Q4ʼ25 Strong FYʼ26 Outlook 20-22% revenue growth, $380-$400M adj. EBITDA, GAAP profitable for full year Chime at a glance ProprietaryTech Platform
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5 We lead the market in growth and engagement Share of New Checking Account Openings1 (1) J.D. Power “Customers are Opening New Accounts and Quietly Making them their Primary Relationships,” October 20, 2025. Survey data from August and Sept 2025 (2) Fintech A estimated based on the number of average weekly transactions made by Cash App cardholders in Q3 2024, disclosed in Block Inc.'s Q3 2024 Shareholder Letter. Presented here multiplied by 4 to estimate the number of monthly transactions; Fintech B estimated based on monthly active customer by quarterly cohort chart presented in the Registration Statement on Form F-1 filed by Nu Holdings, Inc. on December 3, 2021; Fintech C disclosed in Q3’25 investor presentation, Klarna card user purchase frequency based on 12 months of usage for users who signed up for the Klarna card in SWE/DE between Oct-23 and Sep-24; Fintech D disclosed Average Monthly Transactions per Monthly Transacting Member as of Q1’24 in Dave 1Q24 Earnings Presentation; Fintech E reflects transactions within the previous 12-month period ending 12/31/2025, divided by active accounts at the end of the period. TPA ex. PSP excludes both unbranded card processing transactions and unbranded active accounts (primarily Braintree) as of Q4’FY25 divided by 12, from PayPal 4Q & FY'25 Performance; Fintech F disclosed Affirm cardholders transacting more than 20 times per year as of 9/10/2025 Over 40% more share than the largest bank 55 24 ~20 6 ~3 ~2 Monthly transactions per customer2 Over 2x more monthly engagement than next fintech ~10
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6 Strong traction for Chime Card, our new secured rewards credit card ● Over 50% adoption rate and top of wallet engagement among new cohorts ● Net of rewards, Chime Card earns nearly 2x the take rate of our debit card Completed ourChimeCore migration ● Fully transitioned to proprietary transaction processing core and ledger ● Drives costs savings (89% gross margin in Q4) and unlocks greater product velocity Refer to Glossary for definitions (1) Chime brand consideration measured against a set of financial services peers. Based on Chime commissioned third-party surveys conducted in Q4 2025. (2) Nerdwallet “Best Bank Accounts of 2026” Our business momentum accelerated in Q4 MyPay reached $400M+ in annualized revenue with 1% loss rate ● MyPay at nearly 60% txn margin, with losses at our steady state loss rate target of 1% ● New variable pricing structure unlocks both access and profitability Instant Loans complements short-term liquidity suite ● As of Q4, 10% of Active Members had an open loan, with $400M in origination volume in ‘25 ● Unit economics improve as portfolio matures, with up to 50% lower loss rates on repeat loans Extended our brand leadership ● #1 in consideration for online banking among consumers earning up to $100,0001 ● Named Best Checking Account and Best Online Banking Experience by NerdWallet2 Chime Enterprise continues to gain traction ● Strong employee adoption and engagement among live employer partners ● Signed additional employer partners in early Q1, with strong pipeline
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Financial Results Q4ʼ25
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8 In Q4, we delivered 25% Y/Y revenue growth with 57% incremental adj. EBITDA margins Revenue Gross Profit Transaction Profit Adjusted EBITDA $596M $530M $427M $57M +25% +27% +31% Key Operating Metrics Financial Highlights Active Members ARPAM $34.4BPurchase Volume 9.5M $257 +13% +19% +5% – 89% 72% 10% +12 pp Y/Y Refer to Glossary for definitions of Key Operating Metrics and Financial Highlights NM Q4ʼ25 Y/Y Q4ʼ25 Y/Y Margin +16% with OIT
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9 We saw strength in both Payments and Platform-related revenue in Q4, compounding growth even as we fully lapped 2024ʼs launch of MyPay $392 $384 $342 $475 $422 $519 $75 $76 $70 $136 $110 $143 $317 $308$272 $339 $312 $375 Payments Revenue3 Platform-Related Revenue2 Total Revenue: 25% Y/Y (1) Tax refund-related activity in Q1 each year drives seasonally higher levels of re-engaged Active Members, Purchase Volume, ARPAM, and Revenue (2) We earn platform-related revenue from other products offered to our members that provide additional convenience, financial management tools, and access to liquidity. These products include access to ATMs, MyPay, high yield savings, third-party partnerships, SpotMe, cash deposits, and Outbound Instant Transfer (OIT). (3) We recognize payments revenue based on interchange fees generated from purchase transactions made by members using their Chime-branded debit and credit cards $366 $162 $528 Revenue (in millions) $363 $180 $544 Q4ʼ23 Q1ʼ24 Q2ʼ24 Q3ʼ24 Q4ʼ24 Q1ʼ25 Q2ʼ25 Q3ʼ25 Q4ʼ25 Q1ʼ26 Guidance $627-637 Q1 benefits from tax refund-related seasonality1 Revenue $396 $200 $596
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10 In Q4, we added approximately 500k Active Members Q/Q, and 1.5M Active Members Y/Y, while maintaining efficient CACs Active Members (in millions) 7.0 7 .1 7 .5 8.0 6.6 8.6 +1.5M Y/Y +19% Y/Y Q4ʼ23 Q1ʼ24 Q2ʼ24 Q3ʼ24 Q4ʼ24 Q1ʼ25 Q2ʼ25 Q3ʼ25 8.7 Q4ʼ25 9.1+1.4M Y/Y +21% Y/Y (1) Tax refund-related activity in Q1 each year drives seasonally higher levels of re-engaged Active Members, Purchase Volume, ARPAM, and Revenue Q1 benefits from tax refund-related seasonality1 Active Members 9.5
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11 Our cohort performance continues to strengthen, supporting durable LTV:CACs of 8x+ Cumulative Transaction Profit less CAC per Original Active Member by Cohort Cumulative Transaction Profit per Original Active Member by Quarterly Cohort Active Members Higher activation rates, strong product adoption, and expanded monetization driving faster paybacks in recent cohorts Q1’16 Q4’25 Cohorts generate consistent and sustained transaction profit over many years, with LTV / CAC of 8x+
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12 Active Members We continue to see signs of a healthy and resilient consumer No signs of pull back on spend ●Discretionary spend growth outpacing non-discretionary spend growth ●Steady spend growth across all income segments ●Savings and account balances are up Y/Y No signs of job-related stress ●Payroll deposit volume growth consistent across income segments ●UI benefit deposits remain historically low No signs of overextending on credit ●Consistent liquidity product utilization ●Loss rates remain low Even in an adverse macro environment, our Purchase Volume – with 70% concentrated in non-discretionary spend – makes our model resilient, and low-cost value propositions become even more compelling Approximately 70% of Chime PV is non-discretionary spend; our model is resilient, even in an adverse macro environment Purchase Categories (% of total 2025 purchase volume) 15%: Groceries 15%: Restaurants 10%: Gas stations 7%: Utilities 6%: Discount, variety and drug stores
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13 $29.2 $27 .6 $28.0 $30.4 $24.7 $34.8 Resilient member spend trends, combined with higher take rates from Chime Card, drove 21% Payments + OIT Revenue growth in Q4 $32.9 Purchase and OIT Volume (in billions) $33.0 $34.5 $32.4 $32.3 $0.2 $0.4 $0.6 Purchase Volume OIT1 Volume Q4ʼ23 Q1ʼ24 Q2ʼ24 Q3ʼ24 Q4ʼ24 Q1ʼ25 Q2ʼ25 Q3ʼ25 Q4ʼ25 (1) OIT is an ‘OCT push’ transaction that allows members to transfer funds instantly to an external account (e.g. P2P app, investment account, or another bank account) directly from the Chime app over the Visa rails (2) Tax refund-related activity in Q1 each year drives seasonally higher levels of re-engaged Active Members, Purchase Volume, ARPAM, and Revenue (3) Credit mix defined as total purchase volume conducted on a credit card (Chime Card or Credit Builder) as a percentage of total Purchase Volume for that same time period Q1 benefits from tax refund-related seasonality2 Purchase Volume $35.3 $34.4 $0.9 Payments + OIT Revenue Y/Y Credit Mix3 20% 21% 20% 21% 16% 16% 16% 19% PV + OIT Volume Y/Y 19% 19% 18% 16% 21% Dec’25 credit mix
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14 1 Among new member cohorts, over half are spending with Chime Card, our new secured rewards credit card Strong Adoption 2 Top of Wallet Engagement Better Monetization 3 New members who adopt Chime Card use it for over 70% of their Chime spend, and spend considerably more than new debit-only members Net of rewards, Chime Card earns nearly 2x the take rate of our original Chime debit card Since launching in Sept, Chime Card has increased portfolio credit mix1 from 16% to 21% in December, a 30% increase (1) Credit mix defined as purchase volume conducted on a credit card (Chime Card or Credit Builder) as a percentage of total Purchase Volume for that same time period Chime Card Chime Card is positioned to be a strong, multi-year tailwind to Payments Revenue growth, and significantly improves new cohort unit economics
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15 Q3ʼ24 Q4ʼ24 ARPAM grew 5% Y/Y, and 21% over 2 years, to $257 in Q4, fueled by continued product innovation $231 $218 $212 $245 $231 $251 5% Y/Y $245 Annual ARPAM $245 Initial rollout of MyPay Q1 benefits from tax refund-related seasonality1 (1) Tax refund-related activity in Q1 each year drives seasonally higher levels of re-engaged Active Members, Purchase Volume, ARPAM, and Revenue ARPAM $257 Q4ʼ23 Q1ʼ24 Q2ʼ24 Q1ʼ25 Q2ʼ25 Q3ʼ25 Q4ʼ25 21% 2yr growth
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16 Product Attach – All Active Members1 Years since first active quarter Years since first active quarter Cohorted ARPAM2 (1) The average number of products that our Active Members have used each month, since the origination of their cohort, for quarterly cohorts for the first quarter of each year since 2016 (2) ARPAM of our Active Members each year since the origination of their quarterly cohort, for quarterly cohorts for the first quarter of each year since 2016 Newer cohorts are attaching to more products faster ARPAM grows as cohorts mature, with tenured cohorts approaching $400 ARPAM Q3’16 Q3’25 Q3’16 Q3’25 Weʼre driving higher attach rates across our growing product ecosystem, with tenured cohorts reaching ARPAM of nearly $400
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17 Transaction profit grew 31% Y/Y in Q4 as we executed on two strategic priorities: our ChimeCore migration and MyPay loss rate reduction $345 $334 $302 $419 $368 $458 $308 $299$265 $326 $313 $349 Transaction Profit Gross Profit $363 $461 Gross Profit: 27% Y/Y Transaction Profit: 31% Y/Y Gross Margin % 89% 88% 87% 87% 88% 88% 87% Transaction Margin % 78% 79% 78% 74% 69% 67% 69% Gross Profit & Transaction Profit (in millions) $377 $474 69% 87% Q4ʼ23 Q1ʼ24 Q2ʼ24 Q3ʼ24 Q4ʼ24 Q1ʼ25 Q2ʼ25 Q3ʼ25 Q4ʼ25 Gross & Transaction Margin 72% 89% $427 $530
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18 MyPay Loss Rates $64M $6M 10% $78M $23M 30% $88M $41M 46% Transaction Profit Q1ʼ25 Q2ʼ25 Q3ʼ25 1.7% 1.4% 1.2% MyPay $103M $59M 58% Q4ʼ25 ? Revenue Transaction Margin In Q4, we achieved our steady state loss rate target of 1% for MyPay, with transaction margin nearing 60% +350% Y/Y 1.0%
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19 (1) Non-GAAP Operating Expenses exclude stock-based compensation expense and certain expenses that do not reflect our core operations and may vary significantly from period to period, including restructuring charges, impairment expenses, and certain legal and regulatory charges. Non-GAAP operating expenses also exclude transaction and risk loss and depreciation and amortization. Please see the reconciliation from GAAP to non-GAAP measures contained in the Appendix. Weʼve driven strong operating leverage, with non-GAAP OpEx as a % of revenue improving 9 pp Y/Y in Q4 75% 78% 86% 72% 78% 63% (9) pp Y/Y 66% Non-GAAP MS&O Non-GAAP S&M Non-GAAP G&A Non-GAAP T&D 30% 31%36% 30%34% 25% 27% 17% 18% 19% 16%16% 15% 15% 19% 19% 19% 16% 18% 14% 15% 9% 10% 11% 10% 10% 8% 9% Non-GAAP OpEx as % of Revenue1 28% Q4ʼ23 Q1ʼ24 Q2ʼ24 Q3ʼ24 Q4ʼ24 Q1ʼ25 Q2ʼ25 Q3ʼ25 Q4ʼ25 14% 15% 8% 65% $293 $294 $298 $330 $341 $328 $350 $352 $374Non-GAAP OpEx (in millions) Non-GAAP OpEx 27% 14% 13% 9% 63%
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20 57% incremental adj. EBITDA margin In Q4, we improved adj. EBITDA margin by 12pp Y/Y, with incremental margins >55% -8% 4% 1% -3% -3% 5% Adj. EBITDA (in millions) $(27) $15 $3 $(14) $(12) $25 $16 3% +9 pp Adjusted EBITDA Margin $29 5% +2 pp+1 pp +12 pp $57 Q1'24-Q1'25 Q2'24-Q2'25 Q3'24-Q3'25 Q4'24-Q4'25 10% Q4ʼ23 Q1ʼ24 Q2ʼ24 Q3ʼ24 Q4ʼ24 Q1ʼ25 Q2ʼ25 Q3ʼ25 Adj. EBITDA +10 pp Q1'25-Q1'26 $57 Q4ʼ25 Q1ʼ26 Guidance $90-$95 14% to 15% 57% incremental adj. EBITDA margin in Q4
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Priorities and Outlook 2026
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22 Continued strong operating leverage ChimeCore and our ongoing AI initiatives unlock greater efficiency and accelerating product velocity without growing headcount Chime Card MyPay Instant Loans Premium membership tiers Investment products Joint accounts Chime Enterprise A growing member base – fueled by our market leading brand – and resilient, everyday non-discretionary spend Consistent Growthin our Core Business Multiple Near-termRevenue Growth Drivers New Product and GTM Roadmap We have several tailwinds supporting strong growth and continued operating leverage heading into ‘26
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23 Revenue $627 to $637 million $2.630 to $2.670 billion Y/Y Growth 21% to 23% 20% to 22% Adjusted EBITDA $90 to $95 million $380 to $400 million Adjusted EBITDA Margin 14% to 15% 14% to 15% Chimeʼs financial outlook for the first quarter and full year 2026 We expect both strong revenue growth and margin expansion in ‘26, including GAAP profitability for the balance of the year Q1’26 Full Year 2026 Incremental adj. EBITDA margin above 55% for FY
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Appendix
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25 GAAP to non-GAAP reconciliation: transaction profit and margin Three months ended (in thousands, except percentages) March 31, 2023 June 30, 2023 Sept 30, 2023 December 31, 2023 March 31, 2024 June 30, 2024 Sept 30, 2024 December 31, 2024 March 31, 2025 June 30, 2025 Sept 30, 2025 December 31, 2025 Revenue $ 310,471 $ 307 ,570 $ 318,821 $ 341,593 $ 391,972 $ 384,214 $ 421,871 $ 475,212 $ 518,744 $ 528,149 $ 543,519 $ 596,358 Gross profit $ 254,583 $ 248,293 $ 253,350 $ 302,492 $ 344,525 $ 333,710 $ 368,355 $ 419,168 $ 458,326 $ 461,029 $ 474,118 $ 530,250 Gross margin 82% 81% 79% 89% 88% 87% 87% 88% 88% 87% 87% 89% Adjusted for: Transaction and risk losses 27 ,586 34,846 52,423 37 ,520 36,038 35,000 55,159 93,490 109,145 98,247 97 ,053 102,878 Transaction profit $ 226,997 $ 213,447 $ 200,927 $ 264,972 $ 308,487 $ 298,710 $ 313,196 $ 325,678 $ 349,181 $ 362,782 $ 377 ,065 $ 427 ,372 Transaction margin 73% 69% 63% 78% 79% 78% 74% 69% 67% 69% 69% 72%
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26 GAAP to non-GAAP reconciliation: adjusted EBITDA and adjusted EBITDA margin Three months ended (in thousands, except percentages) March 31, 2023 June 30, 2023 Sept 30, 2023 December 31, 2023 March 31, 2024 June 30, 2024 Sept 30, 2024 December 31, 2024 March 31, 2025 June 30, 2025 Sept 30, 2025 December 31, 2025 Net income (loss) $ (52,359) $ (48,758) $ (68,546) $ (33,539) $ 15,903 $ 385 $ (22,026) $ (19,606) $ 12,939 $ (923,376) $ (54,722) $ (44,777) Net margin (17%) (16%) (21%) (10%) 4% 0% (5%) (4%) 2% (175%) (10%) (8%) Adjusted for: Depreciation and amortization expense 2,722 2,898 3,603 3,714 5,234 6,117 6,897 7 ,122 7 ,258 7 ,411 7 ,514 7 ,817 Other (income) expense, net1 (5,497) (7 ,605) (9,794) (9,921) (10,509) (9,904) (10,817) (8,235) (5,354) (6,215) (10,268) (9,037) Provision (benefit) for income taxes 117 70 – 47 (362) 78 2,199 695 1,552 (1,047) 280 46 Stock based compensation and related payroll tax 9,540 5,901 5,587 5,007 5,175 6,419 10,134 8,117 8,696 928,062 85.953 70,113 Certain legal and regulatory charges2 – – – 7 ,500 – – – – – – – – Stock-based charitable contribution expense3 – – – – – – – – – 11,168 – – Third-party processor termination costs4 – – – – – – – – – – – 32,564 Adjusted EBITDA $ (45,477) $ (47 ,494) $ (69,150) $ (27 ,192) $ 15,441 $ 3,095 $ (13,613) $ (11,907) $ 25,091 $ 16,003 $ 28,757 $ 56,746 Adjusted EBITDA margin (15%) (15%) (22%) (8%) 4% 1% (3%) (3%) 5% 3% 5% 10% (1) Relates primarily to interest income, which consists of interest and dividends earned on our cash and cash equivalents and marketable securities (2) For 2023, relates to the CFPB Consent Order and related redress payments and the DFPI Consent Order (3) Relates to expenses for the 1% pledge, committing to donate 1% of Chime’s equity as of our pledge date, or 3,210,192 shares of our Class A common stock, over the next 10 years to fund the Chime Scholars Foundation (4) Consists of one-time costs incurred in connection with ceasing the use of our third-party payment processor
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27 GAAP to non-GAAP reconciliation: operating expenses Three months ended (in thousands, except percentages) March 31, 2023 June 30, 2023 Sept 30, 2023 December 31, 2023 March 31, 2024 June 30, 2024 Sept 30, 2024 December 31, 2024 March 31, 2025 June 30, 2025 Sept 30, 2025 December 31, 2024 Member support and operations $ 69,353 $ 67 ,501 $ 68,826 $ 67 ,075 $ 68,068 $ 69,821 $ 70,054 $ 78,913 $ 78,609 $ 203,097 $ 83,658 $ 92,614 Member support and operations % of revenue 22% 22% 22% 20% 17% 18% 17% 17% 15% 38% 15% 16% Adjusted for: stock based compensation and related payroll tax (1,501) (1,311) (1,105) (1,083) (1,063) (1,010) (776) (771) (1,124) (122,586) (10,172) (8,325) Non-GAAP member support and operations $ 67 ,852 $ 66,190 $ 67 ,721 $ 65,992 $ 67 ,005 $ 68,811 $ 69.278 $ 78,142 $ 77 ,485 $ 80,511 $ 73,486 $ 84,289 Non-GAAP member support and operations % of revenue 22% 22% 21% 19% 17% 18% 16% 16% 15% 15% 14% 14% Sales and marketing $ 106,754 $ 100,994 $ 112,823 $ 123,235 $ 117 ,047 $ 118,021 $ 143,123 $ 141,569 $ 132,573 $ 185,006 $ 153,608 $ 164,197 Sales and marketing % of revenue 34% 33% 35% 36% 30% 31% 34% 30% 26% 35% 28% 28% Adjusted for: stock based compensation and related payroll tax (456) (335) (215) (186) (225) (275) (473) (383) (483) (43,403) (4,128) (5,156) Non-GAAP sales and marketing $ 106,298 $ 100,659 $ 112,608 $ 123,049 $ 116,822 $ 117 ,746 $ 142,650 $ 141,186 $ 132,090 $ 141,603 $ 149,480 $ 159,041 Non-GAAP sales and marketing % of revenue 34% 33% 35% 36% 30% 31% 34% 30% 25% 27% 28% 27% Non-GAAP Operating Expenses exclude stock-based compensation expense and certain expenses that do not reflect our core operations and may vary significantly from period to period, including restructuring charges, impairment expenses, and certain legal and regulatory charges. Non-GAAP operating expenses also exclude transaction and risk loss and depreciation and amortization.
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28 GAAP to non-GAAP reconciliation: operating expenses Three months ended (in thousands, except percentages) March 31, 2023 June 30, 2023 Sept 30, 2023 December 31, 2023 March 31, 2024 June 30, 2024 Sept 30, 2024 December 31, 2024 March 31, 2025 June 30, 2025 Sept 30, 2025 December 31, 2025 Technology and development $ 67 ,090 $ 61,754 $ 61,707 $ 68,450 $ 74,930 $ 75,371 $ 80,400 $ 78,874 $ 77 ,882 $ 621,754 $ 123,942 $ 111,347 Technology and development % of revenue 22% 20% 19% 20% 19% 20% 19% 17% 15% 118% 23% 19% Adjusted for: stock based compensation and related payroll tax (5,099) (1,864) (1,818) (1,864) (1,567) (2,689) (4,418) (3,749) (3,703) (540,216) (40,270) (32,368) Non-GAAP technology and development $ 61,991 $ 59,890 $ 59,889 $ 66,586 $ 73,363 $ 72,682 $ 75,982 $ 75,125 $ 74,179 $ 81,538 $ 83,672 $ 78,979 Non-GAAP technology and development % of revenue 20% 19% 19% 19% 19% 19% 18% 16% 14% 15% 15% 13% General and administrative $ 39,054 $ 36,830 $ 32,558 $ 46,503 $ 39,252 $ 41,638 $ 46,645 $ 49,694 $ 47 ,173 $ 279,667 $ 76,575 $ 108,698 General and administrative % of revenue 13% 12% 10% 14% 10% 11% 11% 10% 9% 53% 14% 18% Adjusted for: stock based compensation and related payroll tax (2,484) (2,391) (2,449) (1,874) (2,320) (2,445) (4,467) (3,214) (3,386) (221,857) (31,383) (24,284) Adjusted for: certain legal and regulatory charges – – – (7 ,500) – – – – – – – – Adjusted for: stock-based charitable contribution – – – – – – – – – (11,168) – – Adjusted for: Third-party processor termination cost – – – – – – – – – – – 32,564 Non-GAAP general and administrative $ 36,570 $ 34,439 $ 30,109 $ 37 ,129 $ 36,932 $ 39,193 $ 42,178 $ 46,480 $ 43,787 $ 46,642 $ 45,192 $ 51,850 Non-GAAP general and administrative % of revenue 12% 11% 9% 11% 9% 10% 10% 10% 8% 9% 8% 9% Non-GAAP Operating Expenses exclude stock-based compensation expense and certain expenses that do not reflect our core operations and may vary significantly from period to period, including restructuring charges, impairment expenses, and certain legal and regulatory charges. Non-GAAP operating expenses also exclude transaction and risk loss and depreciation and amortization.
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29 GAAP to non-GAAP reconciliation: incremental adj. EBITDA margin Three months ended Twelve months ended (in thousands, except percentages) December 31, 2024 December 31, 2025 December 31, 2024 December 31, 2025 Net Income (loss) $ (19,606) $ (44,777) $ (25,344) $ (1,009,936) Adjusted for: Depreciation and amortization expense 7,122 7,817 25,370 30,000 Other (income) expense, net1 (8,235) (9,037) (39,465) (30,874) Provision (benefit) for income taxes 695 46 2,610 831 Stock-based compensation and related payroll tax 8,117 70,133 29,845 1,092,844 Stock-based charitable contribution 0 0 0 11,168 Third-party processor termination costs2 0 32,564 0 32,564 Adjusted EBITDA $ (11,907) $ 56,746 $ (6,984) $ 126,597 Revenue $ 475,212 $ 596,358 $ 1,673,269 $ 2,186,770 Net Income (loss) margin (4%) (8%) (2%) (46%) Incremental net income (loss) margin – (21%) – (192%) Adjusted EBITDA margin (3%) 10% (0%) 6% Incremental adjusted EBITDA margin – 57% – 26% (1) Relates primarily to interest income, which consists of interest and dividends earned on our cash and cash equivalents and marketable securities (2) Consists of one-time costs incurred in connection with ceasing the use of our third-party payment processor.
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30 Stock based compensation totaled 12% of revenue in Q4, down from 16% in Q3 Fully Diluted Share Count (in millions)1 Q1’25 Q2’25 Q3’25 Q4’25 66 127 372 376 68 371 380 259 85 69 58 411 440 438 31M common stock shares issued as part of IPO WASO4 $9 $9 $939 $115 $813 $11 Q1’25 Q2’25 Q3’25 Q4’25 $86 Minimal SBC expense prior to Q2’25 as double trigger RSUs were not expensed until June 2025 IPO Stock Based Compensation Expense (in millions) Stock-based charitable contribution expense6 Employee and Service Provider Awards IPO Bullet Charge5 Common stock issued and outstanding3 Pre-IPO Preferred Stock3 Other Potential Dilutive Securities2 (1) Excludes shares remaining for issuance (2) Includes outstanding employee and service provider awards, warrants, and shares reserved for Chime Scholar’s Foundation (3) Upon Chime's IPO in June 2025, 259M shares of preferred stock were converted into common stock (4) Weighted Average Shares of Common stock issued and outstanding, which are the number of common shares that were outstanding during the reporting period, weighted by the portion of the period that each share was outstanding (5) Stock-based compensation expense recognized upon IPO related to service periods prior to Q2'25 (6) Relates to expenses for the 1% pledge, committing to donate 1% of Chime’s equity as of our pledge date, or 3,210,192 shares of our Class A common stock, over the next 10 years to fund the Chime Scholars Foundation (7) SBC % of Revenue calculated as total employee and service provider awards divided by total revenue; excludes IPO bullet charge and stock-based charitable contribution expense 2% 22% 16% 12%SBC as % of Total Revenue7 374 66 440 $70
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31 “Acquisition cost per new Active Member,” or “CAC” refers to the total amount of the following expenses: advertising, brand marketing, referral bonuses, and other marketing incentives, incurred in the acquisition of new Active Members, divided by new Active Members acquired in that period. “Active Member” refers to a member who has initiated a money movement transaction on our platform in the last calendar month of the applicable period. Member-initiated money movement transactions include, but are not limited to, purchases with Chime-branded debit or credit cards, funding a member account, withdrawing funds from an ATM, sending or receiving funds with Pay Anyone, or taking a MyPay advance. “Adjusted EBITDA” is defined as net income (loss), adjusted for (i) depreciation and amortization expense, (ii) other income (expense), net, (iii) provision (benefit) for income taxes, (iv) stock-based compensation expense including related payroll tax, and (v) certain expenses that do not reflect our core operations and may vary significantly from period to period, including restructuring charges, impairment charges, stock-based charitable expense, and certain legal and regulatory charges, as applicable. “Annual Revenue Run Rate” is defined as quarterly revenue times four. “Average Revenue per Active Member,” or “ARPAM” is defined as revenue generated in the calendar quarter multiplied by four and divided by the average of the number of Active Members at the end of the prior quarter and the end of the current quarter. “Gross profit” is defined as revenue less cost of revenue. Definitions “Incremental adjusted EBITDA margin” is defined as the period on period change in adjusted EBITDA divided by the period on period change in revenue. “LTV” is defined as ARPAM times transaction margin divided by the average churn rate in the cohort’s second year and thereafter. “Margin” is defined as percentage of revenue. “MyPay transaction margin” is defined as MyPay revenue net of MyPay transaction losses, divided by MyPay revenue. “Outbound Instant Transfer,” or “OIT” is an ‘OCT (Original Credit Transaction) push’ transaction that allows members to transfer funds instantly to an external account (e.g. P2P app, other bank account) directly from the Chime app over the Visa rails. OIT volume is total dollar volume of these transactions during a given period, net of any adjustments or refunds. “Purchase Volume,” or “PV” is defined as the total dollar value of member purchase transactions using Chime-branded debit or credit cards during a given period, net of any adjustments or refunds. Purchase Volume does not include other types of transaction volumes such as deposits, ATM withdrawals, SpotMe and MyPay advances, sending or receiving funds with Pay Anyone, outbound instant transfers, and other types of ACH or direct debit transfers. “Transaction profit” is defined as gross profit less transaction and risk losses. Transaction profit is a non-GAAP metric. We define “transaction margin” as transaction profit divided by revenue.