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USA TECHNOLOGIES USA Technologies Reports Second Quarter Fiscal Year 2021 Results February 4 , 2021 MALVERN , Pa .-- ( BUSINESS WIRE ) -- Feb . 4 , 2021-- USA Technologies , Inc. ( NASDAQ : USAT ) ( " USAT " or the " Company " ) , a cashless payments and software services company that provides end - to - end technology solutions for the self - service retail market , today reported results for the fiscal year 2021 second quarter . " We continue to make great progress on the operating initiatives we laid out for this fiscal year , which include – driving sustainable organic growth , right sizing the Company's cost structure , and investing in people and culture , in order to achieve excellence , " said Sean Feeney , chief executive officer , USA Technologies . " Many existing and potential new customers are seeing the value of being on our platform as a service , from our cashless devices to logistics software . We are also making strides in right sizing the Company's cost structure , reporting a 28 % decrease in operating expenses for the quarter when compared to FY Q2 20 and a 24 % decrease in the first six months of this fiscal year . We have begun to allocate a portion of the savings to the products , systems and services that the Company needs to scale . " " While the rebound in our industry from the impact of the pandemic , and in turn our business , has been slower than we expected when we laid out our FY 21 financial goals , we are incredibly proud of all the Company has accomplished in this short amount of time . We believe we have the right team in place , with tailwinds that we expect will help drive our business . The increasing shift to contactless payments and unattended retail have created demand for cashless products , and we are making the right investments to position us well for success , " concluded Feeney . Financial Highlights : • Revenue of $ 38.3 million increased 3.8 % compared to the first quarter 2021 , and decreased 13.1 % compared to the second quarter 2020 • License and transaction fee revenue of $ 33.2 million increased 0.3 % compared to the first quarter 2021 , and decreased 7.1 % compared to the second quarter 2020 • Equipment revenue of $ 5.1 million , an increase of 34.5 % compared to the first quarter 2021 and decrease of 38.9 % compared to the second quarter 2020 • Active devices , defined as devices that have communicated or transacted with the Company in the last 12 months , totaled 1,154,932 connections at the end of the second quarter of 2021 compared to 1,133,754 at the end of the first quarter of 2021 and 1,089,406 at the end of the second quarter of 2020 • Active customers , defined as customers that have at least one device that has communicated with the Company in the last 12 months , totaled 18,304 at the end of the second quarter of 2021 compared to 16,489 at the end of the second quarter of 2020 • Total connections , the performance metric for devices the Company has previously reported , totaled 1,358,000 at the end of the second quarter of 2021 , compared to 1,335,000 at the end of the first quarter of 2021 and 1,255,000 at the end of the second quarter of 2020 • Gross margin of 32.1 % compared to 29.0 % in the second quarter of 2020 • Operating loss of $ ( 2.6 ) million , a significant improvement compared to operating loss of $ ( 7.8 ) million in the second quarter of 2020 • Net loss applicable to common shares of $ ( 2.9 ) million , or $ ( 0.04 ) per basic share compared to net loss applicable to common shares of $ ( 8.4 ) million , or $ ( 0.13 ) per basic share in the second quarter of 2020 • Adjusted EBITDA ( a ) of $ 1.0 million compared to $ ( 0.9 ) million in the second quarter of 2020 • Ended the quarter with $ 28.2 million in cash and cash equivalents ( a ) Adjusted earnings before income taxes , depreciation , and amortization ( " Adjusted EBITDA " ) is a non - GAAP measurement . See Reconciliations of Non - GAAP Measures for a reconciliation of Adjusted EBITDA to net loss Operational Highlights : • Relisted on the Nasdaq Global Select Market on Nov. 19 , 2020 , under the ticker symbol " USAT " • Announced that the Company will transition its corporate identity to exclusively operate under the name Cantaloupe , Inc. Appointed Ravi Venkatesan in the newly created position of Chief Technology Officer • Fiscal Year 2021 Outlook : • " The impact of the pandemic continues to be a challenge in many ways , and for us , that includes headwinds on transaction and equipment revenue , " said Wayne Jackson , chief financial officer , USA Technologies . " As a result of COVID - 19's persistence and our updated assumptions around timing of a successful vaccine rollout , we have pushed out our expectations on when the virus will have less of an impact on our market and business . Therefore , we have revised our FY2021 revenue guidance to be between $ 163 million and $ 171 million , down from a range of $ 170 million to $ 180 million ,