Slides
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September 2026
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2 Safe Harbor Statement This presentation may include statements that are not historical facts and are considered forward - looking within the meaning of the Private Securities Litigation Reform Act of 1995 , which are usually identified by the use of words such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “target,” “explore,” “continue,” or the negative of these terms, and similar expressions intended to identify forward - looking statements . However, not all forward - looking statements contain these identifying words . We intend these forward - looking statements to be covered by the safe harbor provisions for forward - looking statements contained in Section 27 A of the Securities Act and Section 21 E of the Securities Exchange Act and are making this statement for purposes of complying with those safe harbor provisions . We have based these forward - looking statements largely on our current expectations and projections about future events and trends that we believe may affect our financial condition, results of operations, business strategy and financial needs . These forward - looking statements include, but are not limited to, statements regarding our financial guidance for the third quarter and full year fiscal 2027 , our market size and growth strategy, our estimated and projected costs, margins, revenue, expenditures and growth rates, our future results of operations or financial condition, our plans and objectives for future operations, growth, initiatives, or strategies . By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance or achievement to differ materially and adversely from those anticipated or implied in the statements, including : our historical growth may not be indicative of our future growth ; our revenue growth rate has fluctuated in prior periods ; our ability to achieve or maintain profitability ; we derive the substantial majority of our revenue from subscriptions to our Unified - CXM platform ; our ability to manage our growth and organizational change ; the market for Unified - CXM solutions is rapidly evolving ; our ability to attract new customers in a manner that is cost - effective and assures customer success ; our ability to attract and retain customers to use our products ; our ability to drive customer subscription renewals and expand our sales to existing customers ; our ability to effectively develop platform enhancements, introduce new products or keep pace with technological developments ; the market in which we participate is rapidly evolving and our ability to compete effectively ; our business and growth depend in part on the success of our strategic relationships with third parties ; our ability to develop and maintain successful relationships with partners who provide access to data that enhances our Unified - CXM platform’s artificial intelligence capabilities ; the majority of our customer base consists of large enterprises, and we currently generate a significant portion of our revenue from a relatively small number of enterprises ; our investments in research and development ; our ability to expand our sales and marketing capabilities ; our sales cycle with enterprise and international clients can be long and unpredictable ; certain of our results of operations and financial metrics may be difficult to predict ; our ability to maintain data privacy and data security ; we rely on third - party data centers and cloud computing providers ; the sufficiency of our cash and cash equivalents to meet our liquidity needs ; our ability to comply with modified or new laws and regulations applying to our business ; our ability to successfully enter into new markets and manage our international expansion ; the attraction and retention of qualified employees and key personnel ; our ability to effectively manage our growth and future expenses and maintain our corporate culture ; our ability to maintain, protect, and enhance our intellectual property rights ; unstable economic, political and market conditions, including as a result of public health crises, fluctuations in inflation and interest and foreign currency rates, the imposition of tariffs in the U . S . and abroad, the recent and any future U . S . government shutdown, or geopolitical actions, such as war and terrorism or the perception that such hostilities may be imminent ; and our ability to successfully defend litigation brought against us . Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward - looking statements are or will be discussed in our Quarterly Report on Form 10 - Q for the quarter ended April 30 , 2026 , filed with the SEC on June 4 , 2026 , under the caption “Risk Factors,” and in other filings that we make from time to time with the SEC, including our Quarterly Report on Form 10 - Q for the quarter ended July 31 , 2026 . Any forward - looking statements contained in this presentation are based on assumptions that we believe to be reasonable as of this date . Except as required by law, we assume no obligation to update these forward - looking statements . This presentation and the accompanying oral presentation also contain estimates and other statistical data made by independent parties and by us relating to market size and growth and other data about our industry . This data involves a number of assumptions and limitations, and you are cautioned not to give undue weight to such estimates . In addition, projections, assumptions, and estimates of our future performance and the future performance of the markets in which we compete are necessarily subject to a high degree of uncertainty and risk . We use certain non - GAAP financial measures in this presentation, including non - GAAP gross profit and non - GAAP gross margin, non - GAAP operating income and non - GAAP operating margin and non - GAAP operating expense . We define these non - GAAP financial measures as the respective U . S . GAAP measures, excluding, as applicable, stock - based compensation expense and related charges ; amortization of stock - based compensation expense associated with capitalized internal - use software ; amortization of acquired intangible assets ; restructuring charges ; costs associated with acquisitions ; litigation, settlement, and related costs deemed unrelated to our core business operations ; facility exit costs ; and the estimated tax effect of these non - GAAP adjustments . We believe that it is useful to exclude these items in order to better understand the long - term performance of our core business and to facilitate comparison of our results to those of peer companies over multiple periods . Investors should consider these non - GAAP financial measures in addition to, and not as a substitute for, our financial performance measures prepared in accordance with U . S . GAAP . Further, our non - GAAP information may be different from the non - GAAP information provided by other companies . Please refer to the Appendix and to the tables in our earnings release for a reconciliation of these non - GAAP financial measures to the most directly comparable U . S . GAAP financial measures . We encourage investors to consider our U . S . GAAP results alongside our supplemental non - GAAP measures, and to review the reconciliation between U . S . GAAP results and non - GAAP measures that is included at the end of this presentation .
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3 A Distinctive Unified Platform VOICE OF CUSTOMER M ARKETING CUSTOMER SERVICE GOVERNANCE AGENTS COPILOTS CONNECTORS ENGAGEMENT CARE VALUEDISCOVERY PURCHASE Sprinklr is the definitive, AI - native platform for Unified Customer Experience Management (Unified - CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint
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4 $79M Free Cash Flow 1H FY 27 1% YoY Growth Q2 Total Revenue 74% Subscription Margin (2) 102% Net $ Expansion (3) $1 Billion Total RPO (1) Note: All financial and customer metrics above are as of or for the quarter ended July 31, 2026. 1) Remaining performance obligations (“RPO”) represent contrahad not yet been recognized and include deferred revenues and amounts that will be invoiced and recognized in future periods. 2) Subscription margin calculated as subscription revenue less non-GAAP subscription cost of revenue divided by subscription revenue for the quarter ended July 31, 2026. 3) We calculate our net dollar expansion rate by dividing (1) subscription revenue in the trailing 12 -month period from those customers who were on our platform during the prior 12 -month period by (2) subscription revenue from the same customers in the prior 12-month period. This calculation is net of upsells, contraction, cancellation, or expansion during the period but excludes subscription revenue fr om new customers. Sprinklr at a Glance AI-native CXM Platform
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5 Data rules, but context is the prize AI opportunity & impact becoming clearer CX Transformation & Consolidation Systems of record vs. systems of engagement and experience Global Expansion / Conversational Commerce Five forces shaping customers’ realities
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6 Unified CX Platform S P R I N K L R C A P A B I L I T I E S YESTERDAY / TODAY Transaction notification experiences THE FUTURE 360-degree immersive experiences Social Listening Disjointed one-way notifications across multiple channels Disparate systems and point solutions Personalized two-way conversations on channel of choice Convergence of contact center and other engagement channels into a seamless unified platform Immersive experiences across digital landscape Integrated customer interaction ecosystem leveraging AI to enable engagement at scale TODAY Seamless conversational experiences The world is moving from transactional to unified customer experiences
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7 True Omni-Channel Communications Engine Centralized Governance across Markets and Business Units Unified Front-Office Architecture across Customer-Facing Functions P L A T F O R M Sophisticated, Proprietary and Customized AI Models Most Comprehensive Dataset for Training Five Years of Annotation, Optimization and Feedback for Experience Data AI Increased Revenue Decreased Costs Mitigated Risks C U S T O M E R R O I Core Differentiators. Competitive Moat.
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8 IDC MarketScape: AI - Enabled CC WEM Platforms LEADER Sprinklr Service December 2025 Gartner Magic Quadrant for Social Media Marketing and Listening LEADER Sprinklr Social July 2026 Gartner Magic Quadrant for Voice of the Customer Platforms LEADER Sprinklr Insights February 2026 ISG Customer Experience Management Buyers Guide EXEMPLARY Sprinklr Unified - CXM April 2026 Omdia Universe for Contact Center as a Service LEADER Sprinklr Service August 2026 The Analyst View
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9 Start with One product/suite One market Architecture and AIPlatform Innovation More Upsell / Cross Sell More Markets & Business Units Deeply Integrated Workflows Value to Customers Customer Obsession Growth Flywheel: Powered by Architecture, AI and Customer Obsession
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10 Select Q2 FY 27 Customer Wins
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11 $735.3 $773.4 $85.5 $99.5 $820.8 $872.9 TTM Q2 FY 26 TTM Q2 FY 27 Subscription Services Revenue ($M) Quarterly Revenue ($M,%) 16% YoY Growth (1) 5% 6% (1) For the trailing twelve months ended July 31, 2026, and July 31, 2025. $190.3 $193.4 $194.8 $194.8 $28.8 $27.1 $24.7 $18.9 5% 6% 6% 3% Q3 FY 26 Q4 FY 26 Q1 FY 27 Q2 FY 27 Services Subscription Subscription YoY Growth Revenue at Scale
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12 Total Gross Profit & Margins (1) ($M, %) Quarterly Gross Profit & Margins ($M, %) Note: Figures represented here are non-GAAP financial measures. Please reference the supplementary materials for reconciliation of GAAP to Non-GAAP financial measures. (1) Includes employer payroll tax related to stock -based compensation expense for the LTM ended July 31, 2026, and July 31, 2025 . $579.6 $579.7 71% 66% TTM Q2 FY 26 TTM Q2 FY 27 Total Gross Profit Gross Margin $1.4 $0.3 ($0.1) ($4.2) 5% 1% 0% -22% Q3 FY 26 Q4 FY 26 Q1 FY 27 Q2 FY 27 Services Services Margin $145.8 $146.5 $144.9 $145.0 77% 76% 74% 74% Q3 FY 26 Q4 FY 26 Q1 FY 27 Q2 FY 27 Subscription Subcription Margin Margin Profile
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13 Note: Figures represented here are non-GAAP financial measures. 1) Includes $0.3 million of employer payroll tax related to stock -based compensation expense and restructuring charges for the thre e months ended July 31, 2026. 2) Announced and executed $125 million Accelerated Share Repurchase in Q1 FY 27. Operating Expenses (% of Revenue) Operating Margin(1) (% of Revenue) Cash & Marketable Securities ($M) 31% 30% 32% 31% 9% 9% 9% 10% 11% 10% 11% 11% Q3 FY 26 Q4 FY 26 Q1 FY 27 Q2 FY 27 S&M R&D G&A $502.5 $452.9 Q4 FY 26 Q2 FY 27 Cash & Marketable Securities 15% 17% 14% 15% Q3 FY 26 Q4 FY 26 Q1 FY 27 Q2 FY 27 Margin Profile / Strong Balance Sheet Executed $125M ASR 2
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14 Q3 FY 2027 Guidance Change YoY at Midpoint Subscription Revenue $196.0M - $197.0M 3% Total Revenue $215.0M - $216.0M (2%) Non-GAAP Operating Income $33.5M - $34.5M 1% Non-GAAP Net Income per diluted share ~$0.11 (8%) Full-Year Fiscal 2027 Guidance Change YoY at Midpoint Subscription Revenue $782.5M - $784.5M 4% Total Revenue $866.5M - $868.5M 1% Non-GAAP Operating Income $139.0M - $141.0M (4%) Non-GAAP Net Income per diluted share ~$0.47 (4%) Note: Non-GAAP net income per share assumes 239 million diluted weighted average shares outstanding for Q3 FY2027 and 240 millio n diluted weighted average shares outstanding for the full year FY2027. Guidance Summary
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Appendix
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16 ($K) Last Twelve Months Ended July 31, 2026 Last Twelve Months Ended July 30, 2025 Revenue: Subscription Revenue $773,373 $735,301 Professional Services Revenue 99,509 85,467 Total Revenue 872,882 820,768 Non-GAAP Gross profit: Gross profit 572,534 574,062 Stock-based compensation expense and related charges 4,616 3,052 Amortization of stock-based compensation expense – capitalized internal-use software 2,524 2,526 Non-GAAP gross profit $579,674 $579,640 Non-GAAP gross margin 66% 71% GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
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17 ($K) Three Months Ended July 31, 2026 Three Months Ended April 30, 2026 Three Months Ended January 31, 2026 Three Months Ended October 31, 2025 Subscription Revenue $194,845 $194,789 $193,444 $190,295 Non-GAAP subscription gross profit: Subscription gross profit 143,965 143,935 145,573 144,895 Stock-based compensation expense and related charges 392 354 329 315 Amortization of stock-based compensation expense – capitalized internal-use software 632 637 628 627 Non-GAAP Subscription gross profit $144,989 $144,926 $146,530 $145,837 Non-GAAP Subscription gross margin 74% 74% 76% 77% GAAP to Non-GAAP Reconciliation – Gross Profit/Margin
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18 GAAP to Non-GAAP Reconciliation – Gross Profit/Margin ($K) Three Months Ended July 31, 2026 Three Months Ended April 30, 2026 Three Months Ended January 31, 2026 Three Months Ended October 31, 2025 Professional Services Revenue $18,898 $24,690 $27,148 $28,773 Non-GAAP services gross profit: Services gross (loss) profit (4,774) (904) (747) 591 Stock-based compensation expense and related charges 582 798 998 848 Non-GAAP Professional Services gross (loss) profit ($4,192) ($106) $251 $1,439 Non-GAAP Professional Services gross margin (22%) 0% 1% 5%
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19 ($K) Three Months Ended July 31, 2026 Three Months Ended April 30, 2026 Three Months Ended January 31, 2026 Three Months Ended October 31, 2025 Revenue $213,743 $219,479 $220,592 $219,068 Non-GAAP operating margin: Operating income 9,957 10,609 14,171 11,551 Stock-based compensation expense and related charges 20,685 20,495 21,750 20,575 Amortization of stock-based compensation expense – capitalized internal-use software 632 637 628 627 Non-recurring litigation costs 172 648 259 232 Acquisition-related charges 281 - - - Restructuring costs (428) (654) 926 530 Non-GAAP operating income $31,299 $31,735 $37,734 $33,515 Non-GAAP operating margin 15% 14% 17% 15% GAAP to Non-GAAP Reconciliation – Operating Margin
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20 ($K) Three Months Ended July 31, 2026 Three Months Ended April 30, 2026 Three Months Ended January 31, 2026 Three Months Ended October 31, 2025 Revenue $213,743 $219,479 $220,592 $219,068 R&D Operating Expense as % of Revenue: Research & Development Expense 24,434 23,360 25,321 24,707 Less: Stock-based compensation expense and related charges 4,060 4,206 4,412 4,352 Non-GAAP R&D expense $20,374 $19,154 $20,909 $20,355 Non-GAAP R&D Operating Expense as % of Revenue 10% 9% 9% 9% GAAP to Non-GAAP Reconciliation – Research & Development
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21 ($K) Three Months Ended July 31, 2026 Three Months Ended April 30, 2026 Three Months Ended January 31, 2026 Three Months Ended October 31, 2025 Revenue $213,743 $219,479 $220,592 $219,068 S&M Operating Expense as % of Revenue: Sales & Marketing Expense 70,926 74,931 70,974 75,011 Less: Stock-based compensation expense and related charges 4,627 5,055 5,877 6,500 Non-GAAP S&M expense $66,299 $69,876 $65,097 $68,511 S&M Operating Expense as % of Revenue 31% 32% 30% 31% GAAP to Non-GAAP Reconciliation – Sales & Marketing
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22 ($K) Three Months Ended July 31, 2026 Three Months Ended April 30, 2026 Three Months Ended January 31, 2026 Three Months Ended October 31, 2025 Revenue $213,743 $219,479 $220,592 $219,068 G&A Operating Expense as % of Revenue: General & Administrative Expense 34,302 34,785 33,434 33,687 Less: Stock-based compensation expense and related charges 11,024 10,082 10,134 8,560 Less: Acquisition-related charges 281 - - - Less: Non-recurring litigation costs 172 648 259 232 Non-GAAP G&A expense $22,825 $24,055 $23,041 $24,895 Non-GAAP G&A Operating Expense as % of Revenue 11% 11% 10% 11% GAAP to Non-GAAP Reconciliation – General & Admin.
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23 TTM Revenue and Calculated Billings Summary ($K) Q3 FY 26 A Q4 FY 26 A Q1 FY 27 A Q2 FY 27 A TTM Total Revenue ¹ $219,068 $220,592 $219,479 $213,743 $872,882 % of Total 1 25% 25% 25% 24% 100% Calculated Billings 1,2 $158,354 $317,390 $212,472 $183,465 $871,681 % of Total ¹ 18% 36% 24% 21% 100% ¹ Numbers may not foot due to rounding. 2 Calculated Billings defined as Total Revenue for the quarter plus the sequential change in Total Deferred Revenue.
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24 RPO and cRPO Summary ($M) Q3 FY 26 A Q4 FY 26 A Q1 FY 27 A Q2 FY 27 A Total RPO $857.6 $986.5 $1,038.5 $1,026.8 cRPO $562.2 $618.8 $627.1 $614.1
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25 ($K) Three Months Ended July 31, 2026 Net cash provided by operating activities $18,170 Purchase of property and equipment (373) Capitalized internal-use software (4,679) Free cash flow $13,118 Free cash flow margin 6% Free Cash Flow
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Thank You