Page 1

Exhibit 99.1 eGain Reports SaaS Revenue Growth of 21 % for First Six Months of Fiscal 2021 Sunnyvale , CA ( February 10 , 2021 ) – eGain ( NASDAQ : EGAN ) , a leading provider of omnichannel customer engagement solutions , today announced financial results for its fiscal 2021 second quarter ended December 31 , 2020 . " We delivered solid results in the quarter , with healthy SaaS revenue growth and expanding gross margins , ” said Ashu Roy , eGain's CEO . " Our SaaS logo wins are up again 100 % year over year for the second quarter in a row . We continue to win new logos with our partner Cisco and during the quarter we added our first Avaya CcaaS customers . Our recently launched SmartIVR ™ capability is generating strong market interest , enabling enterprises to quickly shift from voice to digital to cater to customer preference , while driving self - service automation . Our investments in sales and marketing are starting to pay off with the doubling of our sales pipeline , year over year , and we look forward to accelerated SaaS revenue growth in the quarters to come . " Fiscal 2021 Second Quarter Financial Highlights • SaaS revenue was $ 16.2 million , up 15 % year over year . Subscription gross margin was 82 % , up 400 basis points year over year . • Total revenue was $ 19.2 million , up 6 % year over year . • • Total gross margin was 76 % , up 500 basis points year over year . • • • GAAP net income was $ 1.6 million , or $ 0.05 per diluted share , compared to GAAP net income of $ 2.0 million , or $ 0.06 per diluted share , in the year ago quarter . Non - GAAP net income was $ 2.0 million , or $ 0.06 per diluted share , compared to non - GAAP net income of $ 2.5 million , or $ 0.08 per diluted share , in the year ago quarter . Total cash and cash equivalents were $ 54.2 million , compared to $ 40.3 million , in the year ago quarter . Fiscal 2021 First Six Months Financial Highlights • SaaS revenue was $ 32.1 million , up 21 % year over year . • Total revenue was $ 38.3 million , up 8 % year over year . • . • • Subscription gross margin was 82 % , up 500 basis points year over year . Total gross margin was 76 % , up 600 basis points year over year . GAAP net income was $ 3.7 million , or $ 0.11 per diluted share , compared to GAAP net income of $ 3.2 million , or $ 0.10 per diluted share , in the year ago quarter . Non - GAAP net income was $ 4.6 million , or $ 0.14 per diluted share , compared to non - GAAP net income of $ 4.3 million , or $ 0.13 per diluted share , in the year ago quarter . Cash provided by operations was $ 5.9 million , or 16 % operating cash flow margin . Fiscal 2021 Third Quarter Financial Guidance For the third quarter of fiscal 2021 ending March 31 , 2021 , eGain expects : • SaaS revenue of between $ 15.8 million to $ 16.3 million . • Total revenue of between $ 18.3 million to $ 18.8 million . • GAAP net loss of $ 500,000 to $ 1.5 million , or $ ( 0.02 ) to $ ( 0.05 ) per share . Non - GAAP net loss of breakeven to $ 1.0 million , or $ 0.00 per basic share to $ ( 0.03 ) per share . 1