Page 1

Exhibit 99.1 eGain Reports SaaS Revenue Growth of 19 % for First Nine Months of Fiscal 2021 - Sunnyvale , CA ( May 11 , 2021 ) – eGain ( NASDAQ : EGAN ) , a leading provider of digital customer engagement solutions , today announced financial results for its fiscal 2021 third quarter ended March 31 , 2021 . " We delivered strong financial results in the third quarter , ahead of guidance and street consensus " said Ashu Roy , eGain's CEO . “ Our SaaS logo wins were up more than 100 % year over year for both the third quarter and year to date . We grew the number of our million- dollar SaaS customers by 63 % year over year . In March , we launched our Virtual Financial Coach , an AI - powered proactive engagement solution . It is now being piloted by over 25 credit unions across the country . " Fiscal 2021 Third Quarter Financial Highlights • • • • SaaS revenue was $ 16.9 million , up 14 % year over year . Total revenue was $ 19.7 million , up 8 % year over year . Subscription non - GAAP gross margin was 82 % , up 400 basis points year over year . Total non - GAAP gross margin was 76 % , up 500 basis points year over year . GAAP net income was $ 1.3 million , or $ 0.04 per diluted share , compared to GAAP net income of $ 1.9 million , or $ 0.06 per diluted share , in the year ago quarter . Non - GAAP net income was $ 1.6 million , or $ 0.05 per diluted share , compared to non - GAAP net income of $ 2.4 million , or $ 0.07 per diluted share , in the year ago quarter . Total cash and cash equivalents were $ 53.4 million , compared to $ 40.7 million , in the year ago quarter . Fiscal 2021 First Nine Months Financial Highlights • SaaS revenue was $ 49.0 million , up 19 % year over year . • • • • Total revenue was $ 58.0 million , up 8 % year over year , with 92 % being subscription based . Subscription non - GAAP gross margin was 82 % , up 400 basis points year over year . Total non - GAAP gross margin was 76 % , up 500 basis points year over year . GAAP net income was $ 4.9 million , or $ 0.15 per diluted share , compared to GAAP net income of $ 5.1 million , or $ 0.16 per diluted share , in the year ago quarter . Non - GAAP net income was $ 6.2 million , or $ 0.19 per diluted share , compared to non - GAAP net income of $ 6.7 million , or $ 0.21 per diluted share , in the year ago quarter . Cash provided by operations was $ 5.0 million , or 9 % operating cash flow margin . Fiscal 2021 Financial Guidance For the fiscal 2021 full year ending June 30 , 2021 , eGain expects : • • SaaS revenue of between $ 66.0 million to $ 66.4 million , which would represent growth of 16 % to 17 % year over year . Total revenue of between $ 77.3 million to $ 77.9 million , which would represent growth of 6 % to 7 % year over year . GAAP net income of $ 4.4 million to $ 5.3 million , or $ 0.13 to $ 0.16 per share . Non - GAAP net income of $ 6.2 million to $ 7.1 million , or $ 0.19 to $ 0.22 per share . 1