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AI CX Automation Platform Powered by Trusted Knowledge February 2026 NASDAQ: EGAN Earnings Call Slides
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Slide 2 Safe Harbor statement This presentation contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the third quarter of fiscal 2026 and fiscal 2026 full year ending June 30, 2026. The achievement or success of the matters covered by such forward-looking statements, including future financial guidance, involves risks, uncertainties, and assumptions, many of which involve factors or circumstances that are beyond our control. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our actual results could differ materially from the results expressed or implied by the forward-looking statements we make, including our ability to achieve our targets for the third quarter of fiscal 2026 and fiscal 2026 full year ending June 30, 2026. The risks and uncertainties referred to above include, but are not limited to: risks to our business, operating results, and financial condition; the pace of technological advancements in generative AI and the adaptability of our services to incorporate these advancements; market demand for AI-enabled solutions; risks associated with new product releases and new services and products features; risks that customer demand may fluctuate or decrease; risks that we are unable to collect unbilled contractual commitments; risks that our lengthy sales cycles may negatively affect our operating results; currency risks; our ability to capitalize on customer engagement; risks related to our reliance on a relatively small number of customers for a substantial portion of our revenue; our ability to compete successfully and manage growth; our ability to develop and expand strategic and third-party distribution channels; risks related to our international operations; our ability to continue to innovate; our strategy of making investments in sales to drive growth; general political or destabilizing events, including war, intensified international hostilities, conflict or acts of terrorism; the effect of legislative initiatives or proposals, statutory changes, governmental or other applicable regulations and/or changes in industry requirements, including those addressing data privacy, cyber-security and cross-border data transfers; and other risks detailed from time to time in eGain’s public filings, including eGain’s annual report on Form 10-K for the fiscal year ended June 30, 2025 and subsequent reports filed with the Securities and Exchange Commission, which are available on the Securities and Exchange Commission’s website at www.sec.gov . These forward-looking statements are based on current expectations and speak only as of February 03, 2026. We assume no obligation and do not intend to update these forward-looking statements, except as required by law.
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Q226 highlights Slide 3 • Revenue • Total revenue of $23.0 M up 3% year-over-year • SaaS revenue of $21.8 M up 5% year-over-year • Gross margins 1 • Total gross margin of 74%, up from 71% a year ago • SaaS gross margin of 80%, up from 78% a year ago • Profitability 2 • Non-GAAP net income of $3.0 M, or $0.11 per share, compared to $1.3 M, or $0.04 per share a year ago • Adjusted EBITDA of $3.3 M, or a margin of 14%, up from 7% a year ago • Balance sheet & cash flow • Cash flow from operations of $10.1 M, a 44% operating cash flow margin, up from $6.4 M or a 29% margin a year ago • Ending cash balance of $83.1 M 1. Non-GAAP gross margin figures exclude stock-based compensation and unusual transactions. 2. Non-GAAP net income figures exclude stock-based compensation and unusual transactions. Adjusted EBITDA figures exclude stock-based compensation, severance, and unusual transactions.
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• ARR • AI Knowledge ARR of $48.4 M up 27% year-over-year • Total SaaS ARR of $76.2 M up 7% year-over-year • L TM retention rates (dollar -based) • AI Knowledge net retention of 116%, up from 99% a year ago • Total net retention of 101%, up from 89% a year ago • L TM expansion rates (dollar -based) • AI Knowledge expansion rate of 119%, up from 104% a year ago • Total expansion rate of 108%, up from 105% a year ago • Remaining performance obligations (RPO) • Total RPO of $84.9 M up 15% year-over-year • Short-term RPO of $53.0 M up 4% year-over-year Customer metrics Slide 4
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Q326 FY26 Total Revenue $22.2 M – $22.7 M $90.5 M – $92.0 M GAAP Net Income $1.0 M – $1.5 M $4.5 M – $6.0 M GAAP EPS $0.04 – $0.05 $0.16 – $0.21 Non-GAAP Net Income1 $1.8 M – $2.3 M $8.8 M – $10.3 M Non-GAAP EPS1 $0.06 – $0.08 $0.31 – $0.36 Adjusted EBITDA2 $2.6 M – $3.1 M $10.9 M – $12.4 M Q326 and FY26 guidance 1. Excludes stock-based compensation and unusual transactions. 2. Excludes stock-based compensation, severance, and unusual transactions. Slide 5